Name: Taj Santacruz, Mumbai
Address: Chhatrapati Shivaji Off Western Express Highway, Mumbai, 400099, IN

10/10

Exceptional

25 Jul 2026

Varun

Excellent room, gym and breakfast.

10/10

Exceptional

23 Jul 2026

benjamin

Great airport hotel. Walking distance to T1 terminal and if its raining you can take the buggy. Had a meal in rivea restaurant and it was amazing food and service. The rooms are spacious and modern. Ibwould highly recommend this hotel.

10/10

Exceptional

20 Jul 2026

Maria

Absolutely a great experience

Partner

10/10

Exceptional

19 Jul 2026

Sandeep A.

Amazing hospitality, food and stay.
Would definitely come again and again

10/10

Exceptional

15 Jul 2026

Madan Mohan

Great stay and food. Clear and comfortable

Partner

10/10

Exceptional

14 Jul 2026

Alexander

Staff were excellent - helpful and proactive - amazing atay

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Deepak Prabhakar

Excellent hotel, ambience and perfect room. The best time always is in Tikri restaurant. Chef Johny Debre is very courteous and having breakfast with his offering is an experience.

Partner

4/10

Poor

21 Jun 2026

SAMEER

Terrible service staff . No o e to help woth lugagaes at check in
All night the next door customer had left food tray and no one cleaned it until 12 noon the next day . The whole corridor was smelly all mor ing untill noon.

The front reception staff are all new stude ts who have a basic knowledge of system . It takes the. 30 mins to check in each client. Same during che kout.

I chd kend in and the front desk staff said my room was laid and no need for th3 card as per the booking

2/10

Poor

17 Jun 2026

Kshitish

Took a while to allocate the room

8/10

Excellent

01 Jun 2026

ZAHUR AHMED ABDUL MAJID

Was nice to be there. But overalls it was pleasant. Only transport wise not too good accessibility.

Family

10/10

Exceptional

14 May 2026

Yatin

I love walking to the 24 hour open food court just outside the terminal 1 and enjoying a good selection of street food in a clean setting. The breakfast area is open and grand.

Partner

10/10

Exceptional

28 Apr 2026

Suresh

All good

Self

10/10

Exceptional

26 Apr 2026

Navodit

Near to T1 airport. Taj lounge is nice meeting room has airport view. Nice rooms and very helpful staff

Business

10/10

Exceptional

10 Apr 2026

Uma

We love the Taj hotels. No other can compare.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Shwetha

The airport was steps away from terminal T1 which was very convenient. The hotel was beautiful and the staff were very friendly. We got upgraded to a suite because of the double bed room being close to a smoking zone. The restaurant options and food were also very good. My children loved the hotel and the hotel room and want to come back here. Overall a wonderful stay and I would love to come back here again.

Family_with_children

10/10

Exceptional

27 Mar 2026

CHIRAG

Super

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Vikramjeet

The water stopper for the tub didn’t work for us so were unable to enjoy the bath.

Family_with_children

10/10

Exceptional

25 Mar 2026

Ronakbhai

Did not use the Jym, otherwise all over stay was good

10/10

Exceptional

12 Mar 2026

Francisco

Airport shutte was punctual, breakfast deicious, staff everywhere fantastic. I love this place.

Self

4/10

Poor

09 Mar 2026

Ranna

I don’t like the location as too much traffic and when I called Uber, the Uber drivers gets confused and they go to Terminal 1, Mumbai to pick up rather than Taj Santacruz EVEN THOUGH I put pick up location as Taj Santacruz.

Also, the WiFi at this Taj is terrible and disconnects every 30 seconds!!

I have stayed only at Taj while traveling to Mumbai and have stayed at The Taj palace hotel in Colaba and also at Taj LandsEnd in Bandra and both properties are awesome. I will not stay at Taj Santacruz again ever. Very mediocre experience which I don’t expect from Taj hotels.

Self

8/10

Excellent

05 Mar 2026

Mahrukh

The spa was relaxing and the Hair Salon was good.

Partner

10/10

Exceptional

04 Mar 2026

Pramod

I found the hotel was very clean and the staff were very helpful and accommodating. WiFi was very good overall . The was very clean . The chefs in the Tirqi restaurant were amazing and happy to accommodate my dietary needs.

Self

10/10

Exceptional

26 Feb 2026

Rajesh Kumar

Friendly staff

Partner

10/10

Exceptional

18 Feb 2026

santosh

Entire staff is very friendly and service oriented. Saismriti at rexeption helped us from quick check-in to walking to our room. All above my expectation.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Mangala

Everything was excellent

Leisure Family

2/10

Poor

13 Feb 2026

Shagufta

for a quality and money they charge at hotel like taj great care should be taken so that visitors do not get food poisioning. i will be taking this forward

Leisure Family

10/10

Exceptional

04 Feb 2026

Devendrakumar J

The room was spotless, staff were friendly and helpful.

Leisure Family_with_children

6/10

Pleasant

02 Feb 2026

Saifa

Staff n food

Business_and_leisure Family

8/10

Excellent

02 Feb 2026

Rose

Spacious n clean rooms
Terrible service n food
Doesn’t meet Taj standards
Have stayed at Taj hotels in several cities and countries

Leisure Family

10/10

Exceptional

01 Feb 2026

Andrew

.

Leisure Friends

10/10

Exceptional

25 Jan 2026

Sudhir

Awesome property, very well located, great room sizes for Mumbai, awesome gym and breakfast

Business

10/10

Exceptional

23 Jan 2026

Shalini

clean room and nice location with good amenities

Business

10/10

Exceptional

22 Jan 2026

Manan

Good

Business

8/10

Excellent

18 Jan 2026

Mugdha

Enjoyed the stay. Nothing to complain about.

Friends_and_family Family

6/10

Pleasant

16 Jan 2026

Desmond

The room was excellent and staff vey friendly but the room wasn’t ready at check in and we had to wait over an hour

Partner

10/10

Exceptional

10 Jan 2026

Sejal

Yes

8/10

Excellent

02 Jan 2026

Deepesh

The room was clean, the staff were accommodating, and the hotel offered all the amenities you would expect from the Taj. However, there were a few setbacks. The check-in process was extremely slow and felt disorganised, with other guests pushing in and a wait of over 15 minutes before we were assisted. Additionally, the hotel initially did not recognise that we were a family of four and failed to provide sufficient bedding. This had to be escalated, although the staff were quick to resolve the issue once it was raised.

10/10

Exceptional

24 Dec 2025

Deepak Prabhakar

Excellent and courteous staff. Clean room. Good food.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Subhasish

Very nice staff, beautiful room.

Leisure Family_with_children

10/10

Exceptional

12 Dec 2025

kamlesh

Yes

Leisure

10/10

Exceptional

11 Dec 2025

Viren

very good breakfast, & excellent SPA

Business_and_leisure Family

10/10

Exceptional

11 Dec 2025

Rahul

We spent a week here and overall were very pleased with our stay. The Taj hospitality is second to none, staff is very polite and helpful. The room and bathroom were both spacious. Soundproofing is great, important because the hotel is right next to the domestic airport. Breakfast was amazing, huge selection.. kids loved it. Taxis are available easily because the hotel is right next to the airport, downside you end up paying 300-400 Rs surcharge on each uber ride from the hotel (I think it’s some airport tax)

Leisure Family_with_children

10/10

Exceptional

09 Dec 2025

santosh

Friendly staff and warm customer service much better than any other hotels. Have stayed few times last month and love to stay again soon in the future.

Business Family

8/10

Excellent

27 Nov 2025

Nima

Nice hotel. Reception service average. Restaurant very good. Gym 10/10

Business Self

2/10

Poor

19 Nov 2025

Gerald

no

Self

10/10

Exceptional

17 Nov 2025

Rajesh

Room was spotless. Service was excellent. Overall great experience

10/10

Exceptional

01 Nov 2025

Nima

Clean big rooms

10/10

Exceptional

30 Oct 2025

Rahul

All great.

Business

8/10

Excellent

14 Oct 2025

Roma

Good

Leisure

8/10

Excellent

21 Sep 2025

Salma

Friendly staff and excellent service. The staff was very supportive. They brought our luggage. They provided us enough information about food service. The breakfast has several options. The best part was food. I wish if they had provided enough toiletries in the washroom like extra toilet roll, bath salt or bubble bath, hand wash, face wash, a covered trash bin and manual to operate TV in washroom as well as lights in the room.

Leisure Family_with_children

6/10

Pleasant

21 Sep 2025

sindhu

The service provided by the staff at reception and dining were not as expected for a 5 star property

10/10

Exceptional

15 Sep 2025

Manish

Breakfast was good

8/10

Excellent

13 Sep 2025

Deepak Prabhakar

It’s a fabulous property with excellent F&B service.

The check in and check out is usually a problem at this property. Wait time, turn around time, correct invoicing and (cashier + front desk) coordination is a challenge.

10/10

Exceptional

26 Aug 2025

Bhavin

Great experience

Leisure Family

10/10

Exceptional

24 Aug 2025

Ganesh

Right next to airport. You can go there by walking.

Leisure Family

10/10

Exceptional

12 Aug 2025

Kishan

Our stay overall was fabulous. The hotel is very grand and very clean. The staff were amazing and very personable. They engaged with our kids. The food was amazing and the staff at food time were very nice, coming to ask if we needed anything and also the head chef came round too. Overall a great experience and highly recommended. Fantastic location as very close to airport too. Pool was great too.

Leisure Family

10/10

Exceptional

08 Aug 2025

Richa

Great place

Business_and_leisure Family_with_children

10/10

Exceptional

02 Aug 2025

SAURABH

Great location: The hotel is walking distance from Terminal 1 and metro train station.

Good food: wide spread in the restaurant both for breakfast and lunch/ dinner

10/10

Exceptional

22 Jul 2025

Shubha

Excellent experience at Taj. Near the airport and very convenient. Staff was excellent

Leisure Self

8/10

Excellent

17 Jul 2025

Ashwin G

Overall, the Taj Santacruz is an excellent hotel to stay in the Vile Parle, Mumbai area. Its proximity to the T1 airport terminal makes this hotel the # 1 choice for me and perhaps others. The one issue we did face is with microwave oven hygiene as we were travelling with a toddler and we had requested for a microwave oven in our room. However, once this issue was reported, the management staff at the Taj went above and beyond to help us, correct the issue and make our stay as comfortable as it could be. Great place for families and if travelling with young kids, amazing food and the runway view rooms are a stress buster!

Leisure Family_with_children

10/10

Exceptional

07 Jul 2025

Mufaddal

Awesome time, my kids loved it!

4/10

Poor

04 Jul 2025

Anindya

Major problems with reservation extension in this hotel. I wanted to extend the room by one night (from July 4 to July 5). Should have been easy! No! I spoke with reception and the person confirmed my room was extended till July 5. Next morning (july 3)I went down to lobby and forgot my room key. Went to reception, they said they could not find my room extension for July 5. Then confirmed they found it and gave me my key. This morning (July 4) I got a call from reception enquiring about my checkout time! I told them my room was extended till tomorrow, July 5. They, again, could not find the extension on my reservation and said they will call back. No call! I went down to reception this afternoon after discovering my room key wasn't working. Reception told me my reservation was terminated as I was to check out today, July 4! No reservation extension was made in the system! Then she dug in further and found that my reservation as actually made from July 5-6! So she made a new booking in the system for me! 4th time the charm, I hope! Incredible ineptitude on display by the reservation team! Will not stay here again!

Business Self

10/10

Exceptional

30 Jun 2025

ANUP

Loved the stay

10/10

Exceptional

26 Jun 2025

Gaurang

Fantastic and we loved everything ❤️

Leisure Family

2/10

Poor

23 Jun 2025

Neeraj

Following a botch by our airline in getting us to Mumbai on time, the hotel was uncompromising on accommodating changes to our itinerary. Previously, it took several reminders to contact the hotel (including a call when I was placed on hold for 25 minutes and abandoned) to line up concierge needs.

Leisure Family

10/10

Exceptional

23 Jun 2025

Kailash

Good property to stay

Business Family

10/10

Exceptional

09 May 2025

Rajesh Kumar

Its been a pleasant stay and staff has been so friendly in accommodating the requests.

Leisure Family

10/10

Exceptional

22 Apr 2025

Lalit

Great confirt

Comfortable location and room details perfect with service

Business

2/10

Poor

10 Apr 2025

Jigar

Worst Taj in India

Pathetic staff and service. Very rude staff behaviour. Worst Taj in India

10/10

Exceptional

10 Apr 2025

Ajeshkumar

Rooms are Specious and very clean,Shower is very clean and comfortable.I always try to stay at Taj Property when I am in India.

Leisure Family

10/10

Exceptional

10 Apr 2025

M

Great facilities but service levels at reception area very poor by Taj standards

Business

10/10

Exceptional

26 Mar 2025

Deepali

Beautiful hotel, clean rooms and the staff was very helpful

Leisure Family

10/10

Exceptional

23 Mar 2025

Vineet R

well located, right on the Highway and walkable from Airport

Business

10/10

Exceptional

23 Mar 2025

amul

The entrance to this hotel was always an issue and still is an issue.

Leisure Family

10/10

Exceptional

17 Mar 2025

Michael

Great

Great hotel

10/10

Exceptional

16 Mar 2025

Navdeep

Great location. Second time here. Staff is great and food is great. Kids loved the pool.

10/10

Exceptional

27 Feb 2025

Prateep

Courteous staff

Business_and_leisure

10/10

Exceptional

26 Feb 2025

Rishi

Nice property

Business_and_leisure Family

10/10

Exceptional

25 Feb 2025

Hemal

Really comfortable stay

Leisure Family_with_children

10/10

Exceptional

17 Feb 2025

Vilsu

Very good

10/10

Exceptional

06 Feb 2025

Kieran

Top class hotel

Lovely hotel with amazing rooms and bathroom. Everything was first class and the meal in the restaurant was excellent.

Partner

10/10

Exceptional

06 Feb 2025

Sagar

The main reason for my stay being the runway views which didn't disappoint! Overall the room was very spacious and well equipped. The location was ideal, within 15mins of the international terminal. Would definitely stay again and recommend to others.

Leisure Partner

6/10

Pleasant

02 Feb 2025

GEORGE

was not offered breakfast that I purchased as part of my package with Expedia. I informed both. Neither expressed any concern. I did not waste time sorting it out, but will keep this mind when I book my next hotel via Expedia or consider where to stay during my next trip to Mumbai

10/10

Exceptional

30 Jan 2025

Priyanka

Lovely service. Good facilities. Highly recommend

Business_and_leisure Family

10/10

Exceptional

27 Jan 2025

CHIRAG

Superb

Partner

10/10

Exceptional

26 Jan 2025

bhavik

Great hotel

Family

10/10

Exceptional

19 Jan 2025

Blessy

the entire property and especially the staff

Leisure Self

8/10

Excellent

12 Jan 2025

Rosario

The service as usual was excellent
The rooms are in need refurbishing

Self

6/10

Pleasant

10 Jan 2025

Atul

This property is not anymore my favorite in Mumbai after the experience this time. The furniture is tired with stains, customer service is not consistent - the worst are the front office people. I am not going to stay here anymore.

Leisure

10/10

Exceptional

07 Jan 2025

Verified traveler

Very good servic upon middle of night arrival and check in

Friends_and_family Friends

8/10

Excellent

01 Jan 2025

SONIA

They messed up the room allocation at check in and took ages to sort this out - it was 5am and became annoying.
Service was otherwise good. Great location for T1 direct walk way or buggy to T1.
Food is extortionately priced. Otherwise a clean comfortable and relaxing hotel. Great view's of the runway

Business_and_leisure Self

10/10

Exceptional

26 Dec 2024

nidhi

Great experience. But charged extra

It was great as they gave us early check in. I m here for my kids. They wanted to stay in this property so booked it for a night. The koi fish feeding etc was good.

While i was told on hotel.com thta the room will cost me only 11000 i was charged 15000 at the hotel ...saying it was about taxes.

This is the part i didnt like. There should be complete transparency

Friends_and_family Family

10/10

Exceptional

25 Dec 2024

Prem

Excellent experience!

10/10

Exceptional

25 Dec 2024

dipti

Excellent staff and service, clean, great option for transportation.

Leisure Family

10/10

Exceptional

08 Dec 2024

ALOK

TAJ ALWAYS A TAJ

Just one word, AMAZING EXPERIENCE and what a service.

Friends_and_family Family

10/10

Exceptional

26 Nov 2024

Satish

@ Taj you can always expect the best. for yrs i have stayed @ Taj group hotels. Taj Santacruz, everything is the best. No idea how they find such a fantastic team. Excellence at it's best, is what Taj experience is for us. Great room, best breakfast, super safe, friendly staff, excellent service.

Business_and_leisure Partner

10/10

Exceptional

24 Nov 2024

Debarttasharan

Excellent service

Leisure Family_with_children

2/10

Poor

23 Nov 2024

Prachi

AC do not work, bathroom was super messy with filthy doors (ewwww!)

Leisure Family

8/10

Excellent

06 Nov 2024

Goral

Everything

Family_with_children

10/10

Exceptional

04 Nov 2024

Varsha

other than for the breakfast, which frankly was below par for a Taj, this is absolutely the most fabulous hotel in the world I have stayed at, including other Taj hotels.