Name: Sahara Star
Address: Opposite Domestic Airport, Vile Parle-East, Mumbai, 400099, IN

10/10

Exceptional

29 Jun 2026

Akram

the lavish lobby, the massive central lagoon, and the impressive indoor architecture. Very helpful and friendly Staffs

Family

10/10

Exceptional

22 Jun 2026

Gaurav

Best

8/10

Excellent

16 Jun 2026

Abdul

When I book hotel. Its sayed breakfast included, but when I check in they say breakfast not included in the price. That's disappointing me. That's looks to like scam to the customer. Is not clear properly in your message. Please clarify properly whether its included or not. When we already check in and at the end they said breakfast not include. That's very Very bad.

Self

2/10

Poor

25 May 2026

Rajshekhar

The staff tried to trick us into paying more for the room that had opted and they made sure that none of our concerns were addressed

Partner

8/10

Excellent

22 May 2026

Dhruv

We had a 4 day stay where the second day there was some fault in a system in the hotel and everybody's ac weren't working plus in our bathroom there was problem in the flush so we requested to upgrade our room and the staff was helpful and polite and they did give us upgraded room on our 2nd day onwards

Friends

6/10

Pleasant

17 May 2026

Farhad

The breakfast buffet was terrific. The staff were very friendly and attentive. Let me list a couple of the cons:

The hotel is dated. The carpeting needs to be refreshed. I was placed in a wing where there was construction going on in the adjoining rooms. The carpet was dirty, and the hallway smelt dank. In the exercise area, there was a video constantly playing of the CEO shilling for the hotels culinary school. It seem quite annoying, especially when trying to exercise.

Finally, the hotel has a number of rather irritating ledges, and drop offs, which can be quite daunting for a customer with physical difficulties.

Overall, a decent hotel, but not one that would merit a five star rating, at least in my book.

Self

2/10

Poor

18 Apr 2026

Elizabeth

The lobby was uncomfortably hot , the room smelled of cigarette smoke , mold on the lap shade and a cockroach in the room .

Staff was not helpful at all - claimed I would get only a 2 night refund instead of 3
I have yet to receive any refund.

I do not recommend this hotel , it is absolutely NOT a 5 star hotel .

Friends

2/10

Poor

12 Apr 2026

Adnan

Absolutely dingy and pathetic conditions. Booked one of the best rooms and was utterly disappointed.

Self

10/10

Exceptional

06 Apr 2026

Ethan

Great hotel right by the airport with a lovely outdoor pool. A thoroughly enjoyable stay. Venus room and corridor carpets to room need a bit of TLC as getting a bit worn and dated but the uniqueness of the hotel lets you forgive that. One improvement would be proper sunbeds round the pool as the current furniture doesn't allow you to sunbath properly. Pravin on the bar gave great service.

Self

2/10

Poor

04 Apr 2026

Anand

My stay at Sahara Star in Mumbai fell well below expectations for a hotel of this scale and reputation.

I booked a Venus Premier Room based on photos showing glass ceilings, but most rooms had frosted glass. I requested a comparable room and was shown multiple options that didn’t match, including two with shattered panels above the bed and very dated furniture. This happened four times before I was placed in an inward-facing room that felt more like stadium seating than a private hotel space.

The Duty Manager offered a F&B credit as compensation, but it was not honored across multiple meals.

Cleanliness was another issue. The final room had visible tobacco residue in the shower and entrance, and the balcony area had litter and had clearly not been maintained. It was also one of the only places during my time in India where I encountered mosquitoes. Saw them fumigating the atrium area during the day.

Staff interactions were consistently rude and dismissive, and worsened after I raised concerns. This aligns with other reviews noting similar service and cleanliness issues.

The property is unique but feels dated and poorly managed. Despite having an onsite hospitality school, standards are highly lacking. The location is also poor, in a rough and congested area but close to the airport.

Everything on-site is overpriced, with food and beverage pricing comparable to NYC, which is difficult to justify given the experience.

Overall, I would not recommend this property.

Self

10/10

Exceptional

29 Mar 2026

Madhumeeta

I had a wonderful stay. All staff were very gracious and courteous, especially the staff at the concierge, reception, and elevators, who went above and beyond.

Self

10/10

Exceptional

28 Mar 2026

Himmat

All was good

Self

10/10

Exceptional

20 Mar 2026

Daniel

Great rooms, wonderful staff

6/10

Pleasant

18 Mar 2026

prashant

Room needs renovation

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Dhruv

Beautiful Location & My Room was Fabulous with a Lagoon View . Staff are very Kind & Helpful. Overall Enjoyable experience.

Partner

6/10

Pleasant

15 Feb 2026

Kian

Rooms have bad smell and does not feel 5 star at all. Very old property.

10/10

Exceptional

15 Feb 2026

Kirti

The roomswherenclean and staff were very friedly

4/10

Poor

01 Feb 2026

Rajesh

The room was not too clean and

6/10

Pleasant

28 Jan 2026

Parag

Staff was courteous but the city facing rooms were small & disoriented, not comfortable

Business

10/10

Exceptional

17 Dec 2025

Balasubramanian

Awesome view from balcony into the centrsl atrium. Mediterranean food was awesome

Business Self

8/10

Excellent

10 Dec 2025

Viren

The room were pretty good. The staff were good too !!

Business_and_leisure Partner

2/10

Poor

30 Nov 2025

Patrick

The rooms were terrible, our phone didn't work, the powerpoints didn't work, the shower would stop and then start again, the room key stopped working.. we did not enjoy our stay and would not stay here again

Leisure Partner

4/10

Poor

22 Nov 2025

Mr M

Room needed refurbishing, the carpet was in a very poor state , blinds were stained and tatty , loose socket fixtures,reading light was hanging from the wall. The bathroom was lovely. Staff were good and attentive, At dinner we had the set meze. The Lebanese chef was very good. For wine, my first 3 choices were all out of stock. They offered a bottle of 2020 Australian Chardonnay that was not good. I had to send it back. I think it was old. The manager agreed. I doubt they sell much wine here so stocks don’t turnover much. Having been to this hotel 8 years ago we had high expectations. It really looks tired and in need of renovation in some areas. The corridor carpets on the 4th level are in an horrendous state. Very worn. Didn’t look like they had been vacuum cleaned for days. Very disappointing stay for a hotel with such a huge display case of awards.

Partner

10/10

Exceptional

23 Oct 2025

Upendra

Cleam room

6/10

Pleasant

27 Sep 2025

Jeet

Building was very rundown the carpets in the lobby where very worn out, the ceiling in the lobby had cracked glasses and rainwater was dripping through very poor conditions in the lobby and

Business Self

4/10

Poor

26 Aug 2025

Chekitan

Not worthy of a star rating

Business

2/10

Poor

15 Apr 2025

Satish

Worst experience ever in my life.

Staff was impolite

I asked for late chck out in night to the night manger he denied as he said they are sold out but when i checked online rooms were available.

I had to pay full night charge and extend the room.

Worst hospitality i have ever seen in my life.

Leisure Partner

4/10

Poor

22 Feb 2025

Verified traveler

Not a great experience

Room door was actually open when we arrived. Bathroom sink was choked.

6/10

Pleasant

22 Feb 2025

Leena

The facilities are good. The restaurants are good. But the rooms are in bad shape. The bathrooms def need an upgrade. The workmanship is shoddy. The floor lobby that leads up to the room looks dingy. The carpet is stained. The facilities are fine the rooms are not. It is walking distance from the domestic terminal.

Leisure Friends

4/10

Poor

31 Dec 2024

Verified traveler

Save your money

Save your money. Checkin took forever. When I arrived at my room there were no towels, the WIFI was not working, and no menu for mini bar to know what drinks and snacks cost. Called three times to finally get a wifi code so it would work. Had to make a separate call to get towels. Had to call three more times and talk to four different people to get the mini bar menu. Before they would give it to me they required a deposit of 5k Rupee. No info on how to get the TV working so that was another call. The lady forgot something at checkin so came to room for my passport and visa. First of the five hotels I stayed at during my time in India that asked to see a copy of my visa paperwork. The bell man and the people that stand outside greeting cars and such are the only good thing this hotel has going for it. They were super nice and very helpful!

Self

8/10

Excellent

14 Dec 2024

Mandar

The property is alright, but the bathrooms are dated. The restaurant felt overpriced, but the service was good. We stayed because it was close to the airport. Not a bad option if you get it on a deal.

Leisure Partner

2/10

Poor

10 Dec 2024

Tosif

Room is not clean
Carpet not clean

Friends_and_family Family

10/10

Exceptional

22 Nov 2024

Lee

Beautiful venue!

Breathtaking hotel and amazing central restaurants and area.

Breakfast was great and staff very pleasant.

Bit tired and room really needed a deep clean, but that’s being really picky.

Definitely stay again!

Business

4/10

Poor

09 Nov 2024

Ashvin

FOH staff helpful as they assisted us in giving our room early. Some of the staff could be more pleasant and give a smile now and again. Room service was not very good. Rooms do not need carpets as is smells stail 😔

Friends_and_family Family

4/10

Poor

06 Nov 2024

kenneth

Overpriced, and down at heel. The main attraction of this hotel is it's proximity to the airport.

Everything is worn and falling to pieces.

Towels are stained, bedsheets torn etc.

The staff were not ever competent. I had big disruption flying from London (the first time I stayed) - and emailed them to tell them the next flight I could get was two days away. When I arrived they had cancelled my booking.

I couldn't get the lights to work so showered in the dark this time.

For £100 a night for a single bed and no breakfast in India - there has been a full range of much better options around.

Leisure Self

10/10

Exceptional

25 Oct 2024

Pulkit

All went well No complain Only we needed. more side towels in the restroom Only one was provided

Friends_and_family Family

2/10

Poor

23 Oct 2024

Chirjeev

Anyone planning on considering staying at this property, kindly don’t waste your time here. The hotel is dated with carpet stains all over. The housekeeping staff is one of the worst I have come across my entire life. The restrooms have cockroaches. Anything that you call for takes multiple phone calls. The duty managers don’t care for their guests. The in room dinning team takes their own sweet time and isn’t apologetic and turns around and says that you will never get pipping hot food as it takes time from the kitchen to the room.

Leisure Family

10/10

Exceptional

12 Oct 2024

Kailash

Good for short stay.

It was great, However little more expensive. Food quality needs improvement.

Friends_and_family Family

6/10

Pleasant

12 Oct 2024

Nishant

It was booked for my parents who are elderly and I wanted to give them a luxurious experience. Unfortunately the message was not passed to them about the breakfast timing and they missed out on that even though I paid for the breakfast. Not the experience I would expect from a highly-rated hotel.

6/10

Pleasant

20 Sep 2024

Asad

Could have improved with rooms.

Self

2/10

Poor

12 Sep 2024

Kabir

Good looking hotel but bad service. Didn’t see staff smiling at all, like they hate their jobs.
Again, if you are used to stay at Taj or Marriott, then this property is not for you.

Business_and_leisure Family

10/10

Exceptional

10 Sep 2024

Rohit

Nice hotel

Loved the hotel and the room
Only thing they can improve is the breakfast spread

Business

10/10

Exceptional

05 Aug 2024

Verified traveler

Great Hotel.

Amazing hotel. Beautiful property. Great location. Brilliant dining options.

Rooms feel a bit dated but otherwise nice and spacious.

We'd stay again.

Friends_and_family Family

10/10

Exceptional

03 Aug 2024

Bhushan

Best stay I have ever had. The staff was super courteous.

Friends_and_family Family

2/10

Poor

26 Jul 2024

Nakul

No longer Sahara pranam

The hotel staff specially the front desk needs some major etiquette and customer relationships lessons . This experience was not only with me but overall the same .

Business

6/10

Pleasant

15 Jul 2024

Pathan

Good

Business Self

6/10

Pleasant

11 Jul 2024

sumantra

Room maintenance need to be improvement , certainly seen better days since I stayed there in 2016

Business

10/10

Exceptional

05 Jul 2024

Rinal

This property is missing the swimming pool but apart from that great place to stay.

Leisure Family_with_children

6/10

Pleasant

03 Jul 2024

Varun

It is not at 5 star level. I would rate no more than 4 stars and customer service is poor.

Business Self

8/10

Excellent

01 Jul 2024

Ayush

Very good property but not maintained well

4/10

Poor

30 Jun 2024

Verified traveler

Avoid!

Dreadful! Avoid. Everything at this hotel is falling apart. Don’t go by the pics, everything is broken, rooms dated, shower sink felt like a lake as water takes 30 mins after a shower to drain, carpets in room felt sticky, iron in room doesn’t get hot, just warm. Breakfast restaurant was also a nightmare, felt like you were in a cheap cafe. Porch outside the hotel is like a fish market- the door guys have no control over the cars and there’s no system. Avoid at all costs. If you find a good deal on the hotel, there’s a reason why that’s the case. Plenty of other options in Mumbai,

Self

4/10

Poor

29 Jun 2024

Shrikant

The worst 3 ⭐ hotel you don't want to stay at

The hotel is tired, everything is old and dated, the room furniture is falling apart, restaurants are awful. Went to breakfast and they served me my dosa cold, after a 10 mins wait from their 'live theatre'. Other than the location there's nothing going for this hotel. Plenty other options in Mumbai, don't go by their pics, they look sparkling and shiny, the hotel is anything but.

Self

10/10

Exceptional

20 Jun 2024

Rinal

Great customer service and hospitality. Food was amazing and staff was really helpful.

Leisure Family

10/10

Exceptional

10 Jun 2024

Stacey

Enjoyed my stay for 7nights in a balcony suite. Will return in a few months and stay here again. I felt very comfortable here 😌

Business_and_leisure Friends

6/10

Pleasant

08 Jun 2024

Mohsinkhan

Bathroom not maintained

Friends

10/10

Exceptional

19 May 2024

Roshanben

Walking distance from airport. Customer service excellent.

Leisure Friends

4/10

Poor

18 May 2024

Verified traveler

Not so good

Self

10/10

Exceptional

17 May 2024

parth

Good people

Business Partner

2/10

Poor

16 May 2024

Leila

Very bad service and very expensive for nothing the rooms are dirty as well the bathrooms very hot in the hotel and the most terrible thing is that they don’t have internet connection i have been using 4g for all my stay because the wifi was terrible

Self

10/10

Exceptional

12 May 2024

Sariq

Great

Business_and_leisure Family

10/10

Exceptional

11 May 2024

Sariq

Great

Business_and_leisure Family

10/10

Exceptional

30 Apr 2024

Pankaj

Good property, upgraded room was excellent. Close proximity to T1, overall good.

Business Self

10/10

Exceptional

26 Apr 2024

Mattia

Great staff

Leisure Self

8/10

Excellent

12 Apr 2024

Aso

Property not helpful

Business Friends

2/10

Poor

30 Mar 2024

Rajvi

Unfortunately I had give rating of 1 star S there is no option for zero rating. The experience was horrific the day we had checked in to the day we checked out. Numerous complaints to the duty
Manager. Yet quite disappointing service

Leisure Family

10/10

Exceptional

27 Mar 2024

ILIAN

Very nice hotel with great facilities near to the airport. Secure and safe. Rooms were comfortable and the view was amazing. Excelent food and services. House keeping, room service , reception all was excelent. Amazing stay and surly would like to come back again. Front desk team was very kind and cooperative. Special tnaks to Nitish Avhad and Rahul Jha.

Business Partner

8/10

Excellent

05 Mar 2024

Andrew

Good size rooms. Nice balcony

Leisure Partner

4/10

Poor

05 Mar 2024

Sanjay

Poor service

Check in experience was quite terrible. Firstly, being a Gold member and eligible for certain benefits, the hotel mentions that they have no idea of this and I should contact Hotels.com since they can do nothing, like early chk-in etc. I wanted early chk-in since I had a long flight, but they said I need to pay extra to which I agreed. Then I mentioned about the early chk in benefit for Gold member. Then they changed their words and said the available room is under maintainance. Most of the staff here are very rude and ill-mannered. They dont have basic understanding of being couteous.

Partner

2/10

Poor

03 Mar 2024

Kirtika

Absolutely disgusting. So filthy and the staff are so rude. There are insects in your room and clearly the rooms are not cleaned between guests. Horrible. We left and changed hotels it was terrible

Leisure Family

2/10

Poor

29 Feb 2024

Milliessa

DO NOT Book this Place the rooms are dusty and the staff didn't care.

Business_and_leisure Partner

10/10

Exceptional

26 Feb 2024

Sidharth

Best property and best services

10/10

Exceptional

25 Feb 2024

Meghana

They need to revamp the condition of the hotel completely… it’s very old and needs a u haul.

Leisure Self

4/10

Poor

13 Feb 2024

Javed

Property seems old need a proper renovation, I had a wifi problem since I first day and nobody resolve it even the IT guy. Rooms not worth for the price, I booked for a Venus Premier room and had to request for a change to Lagoon one as the room smell and Lagoon room was not available even it is cheaper than what I paid, so they proposed me a suit at a discounted rate which I booked but still the room is not worth for what I paid.

Business_and_leisure Family

6/10

Pleasant

08 Feb 2024

Hiten

It is an ok hotel. They mainly cater for wedding venues and ignore the tourist. The breakfast hall is not very clean for 4 star hotel.
Had a lot of issues with the room which was sorted out after 3 days.

Friends_and_family Family

10/10

Exceptional

05 Feb 2024

suhas

Very good service people

Friends_and_family Family

8/10

Excellent

03 Feb 2024

timothy

Luxurious if a little tired and typically Indian

Small cockroach greeted us in our luxury but little tired suite. Unfortunately our room faced the lifts making us rather exposed. Good meals evening and breakfast. Would recommend between flights.

Partner

6/10

Pleasant

31 Jan 2024

Ashutosh

The location of this property is out of the world, the rooms are nice and spacious with lovely views.
However, the buck stops at the service these people provide, they simply do not pick up phone calls, reception especially, in room dining was not upto the mark, rates are simply exorbitant for sub standard food.

I would probably no eat there if I ever stay there again.

Business Self

8/10

Excellent

25 Jan 2024

Harpreet

.

10/10

Exceptional

30 Dec 2023

Kailash

Good place to stay closer to Airport & city.

Very convenient location for overnight stay
also.very helpful staff, Good breakfast.

Friends_and_family Family

6/10

Pleasant

29 Dec 2023

Meenish

The property is not in its original anymore. Lots of things need maintenance and replacement. The front desk reception waste lot of your time going through your reservation during checkin and checkout. They need a better management or this place is going to shutdown very soon.

Leisure Family

2/10

Poor

20 Dec 2023

Verified traveler

Mumbai stay

Very poor room maintenance and poor facilities. Mosquitoes in the room. Passage carpet very old. Mercury room very old. It appears run down property.
Also at break fast very poor service

Friends_and_family Family

8/10

Excellent

05 Dec 2023

Vilash

It was my first time at this hotel. After I had checked I was given the keys. There was no one to guide me where the lifts were . Being a woman in her late 60s I expected a staff member to show me to my room. I usually stay at jw mariott sahar and the service from their staff is a lot lot better. They did. It ask for my credit cards which most hotels do. So anything extra from restaurants or in-house cafes I had to pay cas. Staff can do a lot better in terms of service

Leisure Self

10/10

Exceptional

03 Dec 2023

srinivas

Very clean and safe property

Business Self

8/10

Excellent

27 Nov 2023

Abdul

Very convenient by the airport

Leisure Self

10/10

Exceptional

25 Nov 2023

Danielle

This is an excellent property. I rated it 5* even though, for me, being south Mumbai would have been better for tours etc. that is not the hotels fault. It is a wonderful hotel - gym, pool, food options and staff fantastic.

Leisure Self

2/10

Poor

16 Nov 2023

Rajesh

One if the worst experience. Will never stay at the facility

Business

10/10

Exceptional

27 Sep 2023

Mohamed

Good stay but no VIP benefits

Business Self

2/10

Poor

18 Sep 2023

Valencia

Overpriced, no value

Sadly, The Sahara Star is no longer as good as it used to be. We were put in room 4017 where the toilet was stinking. When we tried to call the reception to inform them of the same, we found that the phone was not in working condition. Overall the staff were unhelpful and genuinely not interested in making our stay pleasant.

Friends_and_family Family

10/10

Exceptional

30 Jul 2023

Mahmood Ali

I like the property and their amenities.

Leisure Family_with_children

10/10

Exceptional

01 Jul 2023

Sudesh

Nice stay, friendly staff, good ckean food, clean rooms.

Leisure Family_with_children

6/10

Pleasant

17 May 2023

Maria

The fact there is only one elevator makes it hard to go back and forth to your room. To much hallway walking. Not enough towels in the room. No mini bar service

2/10

Poor

04 May 2023

RHEA

This hotel was so dirty rooms looked like they had not been touched for weeks. Staff was nice but our rooms were awful. So disappointed.

Leisure Family

6/10

Pleasant

28 Apr 2023

Yatinder Pratap

Is it really 5 star!!

It is no where close ot 5 star as compared to others

Business

10/10

Exceptional

04 Apr 2023

Shailav

Enjoyed our stay! Great property with nice amenities and location.
Only thing I had an issue with was the inconsiderate adjacent room occupant who was speaking loudly over phone in the patio for over 2 hours past midnight. It just disturbed our sleep.

Business_and_leisure Partner

4/10

Poor

23 Mar 2023

Harshal

Not worth

Room no 3038 was not in condition. Bed was not good, it seems mattress springs were trouble due to which bed was not comfortable. Mosquitoes in the room and bathroom. Room was not cleaned properly. Buffet food in dinner was pathetic, not worth of Rs 3000 at all. It was nice until my last stay but I think so room are upgraded already but some are still not.

Business

10/10

Exceptional

22 Mar 2023

Sumitra

I have stayed here on all my trips to Mumbai. Every time I have visited it has been a pleasure, and the whole thing is an experience. I am travelling back in August with the family.

Leisure Family

10/10

Exceptional

07 Mar 2023

Gourab

One of the best hotel near Mumbai international airport

Leisure Friends

10/10

Exceptional

08 Feb 2023

Ishan Deepak

Awesome view! Great service and accomodating staff.

Bkfst was good too