Name: Bel 3
Address: Via Ruffo di Calabria, 20, Palermo, 90137, IT

2/10

Poor

26 Jul 2026

O YIN

Disappointing stay.

We stayed for four nights and booked three rooms for our family, including elderly parents and children.
The breakfast had very limited choices, and food was refilled very slowly. The staff were not friendly or helpful. The bacon was undercooked, and when I reported it, they acted as if nothing was wrong. The ham tasted sour, and although they replaced it, the second serving was also sour. It was only two days later that the ham tasted fresh again.
The swimming pool was dirty, and it did not appear to be cleaned or checked regularly. The gym had no air conditioning or even a fan, despite temperatures reaching around 40°C in July and August. There was also no drinking water provided in the gym.
One night, the guest in the room next to us was extremely drunk and made loud noise until around 2:00 a.m. We complained several times, but no staff came to deal with the situation until very late. As we were travelling with elderly family members and children, this was completely unacceptable. We asked to change rooms, but the hotel refused to move us. We only got a quiet night after that guest checked out the following morning.
The hotel is also in a very inconvenient location if you don’t have a car. Even if you do drive, the road leading to the hotel is narrow and feels quite dangerous.
Overall, this hotel did not meet our expectations. Poor service, poor hygiene, and poor management made our family holiday very disappointing. I would not recommend staying

8/10

Excellent

12 Jul 2026

Krzysztof

The hotel has a beautiful view and is located in a lovely, peaceful area of Palermo, about 15–20 minutes from the town centre. It features a nice outdoor swimming pool, and the rooms are very clean and comfortable.

The only aspect that could be improved is the breakfast, which is quite basic.

Overall, I would definitely recommend this place if you prefer a quiet stay away from the busy city centre and want to enjoy stunning views.

Family

8/10

Excellent

26 Jun 2026

Slavica

We had an interesting experience with Hotel Bell 3. Arrived at the airport around 10am, and were supposed to be picked up by the hotel's driver. Well, it took us 1hr and 10-15 minutes to clear passport control, and once we got our luggage and went outside, driver was no where around. We called the hotel and they told us that the driver \"waited an hour and left\". However, he demanded that we pay him just the same. We took an Uber (taxi) to the hotel, which was $98 (quoted $68).
We, of course declined to pay the hotel driver, which made things even worse. He flatly refused to drive us anywhere. Hotel was literally far away from everything, There were no stores, bus stops, or other restaurants around.
We had to take the Uber where ever we went, which was super expensive. Trip to the town was $60-70, and to the beach $80-90, one way. Somewhere in the middle of our stay, we patched things up with everyone, and then took a hotel transport to the town and a beach.
Other than that fiasco, we liked the staff, reception personnel, waiters, housekeepers, everyone was super nice and accommodating. However, if we were to plan another trip to Palermo, I'd choose accommodation closer to the city or a beach.

Friends

10/10

Exceptional

15 Jun 2026

Patrick

Very nice staff, nice pools and an amazing view of Palermo!

Partner

10/10

Exceptional

13 Jun 2026

Alexander

Absolutely fantastic hotel with incredible views. We have stayed here before and will stay here again - a perfect base of serenity above the wonderful madness of Palermo!

10/10

Exceptional

11 Jun 2026

Amanda

My favorite components were the free breakfast and the easy transportation to Mercado Del Capo in Palermo. Also, the staff were so kind and helpful!

Self

10/10

Exceptional

03 Jun 2026

Dulce

The property was clean and modern, the breakfast was varied and filling and there was good ventilation in the room. But most importantly, the staff was really friendly, helpful and accommodating. From the cleaning staff, to the front desk everyone was lovely which made my stay really pleasant.

Friends

10/10

Exceptional

01 Jun 2026

Francis

Great location and beautiful views great staff and absolute nice breakfast

Partner

8/10

Excellent

27 May 2026

Gillian Diane

Hotel was lovely the staff were very helpful and house keeping did a great job looking after our room. We also struggled with the air conditioning which will be a problem in the height is summer also pool wasn’t open
The down side was the location it proved very costly to get taxis. There was a shuttle that was brilliant but left the city at 5.30 pm so if you were out later the taxi was 40+€

Friends

10/10

Exceptional

22 May 2026

Diana

So friendly and beautiful stay and service.

Partner

10/10

Exceptional

18 Nov 2025

John

A truly underrated hotel!
The staff, accommodations, food and service were amazing!
The views of Palermo from our balcony were great and being outside the city centre away from the hustle and bustle was refreshing.
If you have a car it is definitely easier to come and go (driving is not for the faint of heart though, so be warned) being that it is up the mountain, but they provide a shuttle service both to and from the city centre and airport for a reasonable price.

Business_and_leisure Partner

6/10

Pleasant

17 Oct 2025

John

Not airport hotel

NOT AIRPORT HOTEL
miles from anywhere
Should not advertise airport shuttle it is misleading
Wanted to charge 2€ to have a glass in the room
Restaurant good

Partner

10/10

Exceptional

12 Oct 2025

Dwayne

You've got to hold your breath trying to get there, but when you arrive, the view is breathtaking! Very clean and spacious room with great staff.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Elvira

Vacation in Palermo

Absolute stunning views! Loved the location even though it was 20 minutes from town. The quiet area versus busy city traffic noise was better for sleeping.

Partner

10/10

Exceptional

12 Oct 2025

Duber

Beautiful view
Very comfort great restaurant delicious breakfast

Leisure

10/10

Exceptional

08 Oct 2025

Luciano

Overall a very nice place to stay. You need a car to get around because the hotel is high in the mountain.

Leisure Partner

10/10

Exceptional

06 Oct 2025

Gerald

My family enjoyed our stay the rooms were spotless, the breakfast was delicious and plenty of selections, they also serve lunch and dinner in their restaurant.the staff was very accommodating friendly and catered to our needs,
the outdoor pool was beautiful and the view of the whole city of Palermo was breath taking

Margarita the hotel room keeper was always happy to see us, she was always in a great mood.overall the next time we go we will always stay at Hotel Bel-3
Thank you we had a great stay at your hotel and will tell our friends too!

Leisure Family

6/10

Pleasant

14 Sep 2025

Joseph Oladeinde

Clean hotel and good dinner.Breakfast menu is limited
No electric iron in the room. You can only iron yourself at reception!

Business_and_leisure Family

8/10

Excellent

14 Aug 2025

Michael

A nice hotel, clean room, very comfortable beds, great views of Palermo down below, attentive staff. Be aware that because of it's location there are not many shops/restaurants near the hotel, so having a car is a must. I would rate the breakfast adequate, and I was surprised there were no tea/coffee making facilities in the room. Overall I would definitely recommend this hotel.

Friends_and_family Family

8/10

Excellent

05 Aug 2025

Souhail

They should have better quality breakfast

10/10

Exceptional

03 Aug 2025

Gary

Very welcoming

6/10

Pleasant

02 Aug 2025

Edgars

Good but without car difficult to get

10/10

Exceptional

05 Jul 2025

Eric

Excellent place to stay

Amazing place for sure, EPIC views, great staff and great service!

Friends_and_family Family

8/10

Excellent

05 Jul 2025

Sarah

This would have been excellent as Staff very attentive on arrival, great facilities. Very clean breakfast was good and very reasonably priced - however the charge for parking was unexpected and despite responding after message no parking was reserved this was resolved. The room spacious and very clean but booked a city view and location of room very end so had an obstructed view. Location is significantly outside city with limited dining options nearby. The hotel do offer transport although we didn’t use. Would recommend but be aware

Leisure Partner

10/10

Exceptional

17 May 2025

Milan

It was amazing

10/10

Exceptional

14 May 2025

William

Overlooking Palermo

Lovely view of Palermo and the coast. Very nice hotel. Bit of a challenge getting to it, but the views made up for the drive! Staff was friendly and helpful. Food was good. Nice hot breakfast.

Partner

10/10

Exceptional

14 May 2025

Charlie

Spectacular city and ocean views from our room balcony. Hotel has own parking lot. Wonderful staff, modern room. Great stay.

Leisure Partner

6/10

Pleasant

09 May 2025

Jennifer

Great View

Gave three stars for the view and breakfast. Driving to the hotel felt like I was driving in a demolition derby. Checked out after first night and lost money.0

Friends_and_family Family

8/10

Excellent

06 Apr 2025

Lela

Lovely location and gorgeous view. Really nice and helpful staff. Really fantastic dinner on site-great value for money. Breakfast was ok and sadly pool was not open. It may have said somewhere on the booking info but it was still disappointing. All in all would stay again.

Leisure Family

2/10

Poor

12 Mar 2025

Debbie

We were concerned when we arrived to learn there was construction, no bar, no cafe, and very limited dining. The person who checked us in was argumentative and not responsive to our concerns. We knew we would be charged 1 night for canceling so we attempted to make the most of a bad situation. The room we requested was non-smoking but it was musky and had an ashtray. Hammering woke us at 7:00 am the next morning so we checked out. We had no other arrangements and so we stayed 1 out of 5 nights. We paid in advance and are only being refunded for 2 of those days. Absolutely horrible customer service!

Leisure Family

10/10

Exceptional

30 Jan 2025

JOANNE

Beautiful for people who want a romantic time. Far away from everything but a lovely hotel

Business_and_leisure Family

10/10

Exceptional

15 Oct 2024

Dieuwke

Nice hotel on the outskirts of Palermo with a beautiful view of the city. Room and bathroom clean, nice balcony. Staff was friendly and a nice dining room.

Leisure Friends

10/10

Exceptional

14 Oct 2024

David H.

Nice hotel.
Long way from the city.

10/10

Exceptional

12 Oct 2024

Tina V

We were pleased with hotel! View is very nice and staff takes care of everything. David at front desk was very good. Room service exceptional. I would recommend. Best to have your own car unless you want to use hotel shuttle to Palermo and Mondello. Other places would need alternate transportation.

Leisure Partner

10/10

Exceptional

05 Oct 2024

Joseph

Great location and friendly workers. I arrived hotel September 4 Room 109. left pair of pants and expensive shirt..Any chance I can get them back?

10/10

Exceptional

30 Sep 2024

Heather

Beautiful pool and surroundings!

Leisure Friends

6/10

Pleasant

25 Sep 2024

Edward

Asked to have ac checked and for parking permit. Staff did nothing. Had to park off property and had hot home on the last night.

Leisure Self

10/10

Exceptional

14 Sep 2024

Candi

The view from this hotel is incredible.The rooms were spacious and clean.The restaurants were so good and staff so helpful.

Leisure Partner

10/10

Exceptional

06 Sep 2024

Adrian

Rooms were perfectly clean and cozy!
Great amenities in the bathroom and a superb rainfall shower!
Staff were very helpful and excellent.
Location wise - it is very far from Palermo centrale and only stay here if you have a car.

8/10

Excellent

06 Jul 2024

Liudmila

Hotel looks brand new but it has problem with the showers. The water is leaking out of the shower because of design how it was built. The location is great. It is in the centre of town. The hotel provides breakfast.

8/10

Excellent

02 Jul 2024

Neena

Book this hotel for the panoramic pool view only. Other than that it really is an average hotel. I booked a superior room, it was big with a balcony but v basic. The food in the restaurant is v nice but the majority of the waiters are not v helpful or friendly (maybe only 2 were). You have to collect towels for the pool at reception and hand them back, they keep tabs on them. On one day in the middle of the day, they started to clean the jacuzzi and put salt in. Should be done in the mornings before it gets used. The area is 30 minutes outside of the centre, there is a shuttle but only for 8 people on a first come first served basis that leaves at 10.30 and returns at 5.30. There is also a shuttle to Mondello beach that leaves at 9.30 and returns at 4.30. They don’t give tap water or let you fill your bottle. You have to buy water for €1 a bottle. In 36 degrees heat you get through a lot!

Leisure Self

10/10

Exceptional

26 Jun 2024

Bibi

View from the hotel was amazing. Had good dinning options as well as included breakfast. Clean and staffs are very nice, helpful

Leisure Partner

2/10

Poor

24 Jun 2024

Ayoub

I t is no wonder the place had only a few guests staying here.
Friendly staff but have no customer service apart from the our lovely cleaner.

Noticed some friendly unfriendly people in breakfast room our first morning just glaring at you like you have murdered their mother or something worse! We believe they could have been part of the incredibly arrogant management who think this is how to run a successful venue.
Such a shame as the view is beautiful. But No personality!
No atmosphere! No background Italian Music, nothing? Dated decor.
Dirty in a lot of areas

I’m surprised they didn’t charge for the aircon as they charge you for everything else. Charged €10 to bring food to our room from the hotel restaurant.
Advertised at €2 room service
€20 extra if want late check out. Keeping your room. They didn’t offered to look after our bags whilst we waited for our transfer. No where was it mentioned when you check out of your room, you can not use the facilities so If you stay without the late you have to pay €20 to sit in pool area and use pool. That area has a phone you have to use to get staff to come to you to buy a drink or ice cream. (Very limited selection) And even that they don’t answer. It’s almost like they don’t want you there. And as we refused to pay €20 we were kicked out of the hotel.
We were going to use the restaurant again that you pay separately but their loss.

Food:
Food was delicious, especially the seared Tuna and reasonably priced.
To be fair.

Leisure Partner

10/10

Exceptional

18 Jun 2024

Giovanni

Good hotel. Clean and good service.
Great and abundant breakfast.

8/10

Excellent

18 Jun 2024

Elvis

Regular place to stay, Narrow streets to get from the city to the hotel, the traffic and driving experience was very bad for us

Leisure Family

10/10

Exceptional

17 Jun 2024

JORGE

Sorpresivo

A pesar que esta un poco alejado del centro de Palermo, el hotel tiene un bonita vista sobre la ciudad y esta muy bien dotado, habitación confortable, baño amplio y un agradable balcon con vista a la ciudad. Muy recomendable, para alojarse pero con vehículo.

Friends_and_family Family

10/10

Exceptional

30 May 2024

Jessica

The hotel is beautifully decorated, nice and clean, but the staff could be nicer. The dining service was not very welcoming of separating our checks as we were traveling with a large group of students that needed to pay for themselves. Our request was met with an eye roll and a sigh.

Business

10/10

Exceptional

29 May 2024

John

Quite a bit out of town but the views and the service make it worth it.

Leisure Family

4/10

Poor

28 May 2024

Denisa

Extremely run down, especially shower, which was so small you had issues getting in and out. Food was very average and breakfast not good at all (unless you like sweet artificial breakfast). Bad coffee.
Positive: nice view if you are on the upper floor and quite clean.

Leisure Family_with_children

10/10

Exceptional

23 May 2024

Cassy-Lynne

Beautiful spot with an amazing view. The staff are all friendly and helpful. The restaurant has delicious food as well. Shuttle services to the city and beach at a reasonable rate.
Could not recommend more.

Leisure Self

10/10

Exceptional

12 May 2024

A

My partner and I recently stayed at Hotel Bel 3 in Palermo and it was an experience that truly stood out. From the moment we arrived we were captivated by such as the panoramic view, the architecture, etc.].

Business

10/10

Exceptional

07 May 2024

Jacob

We loved our stay! The staff were very nice and helpful, we played ping pong and pool almost every free opportunity we could, and the breakfast was very convenient and delicious. They had a great restaurant that wasn’t extremely overpriced either. The shuttle was a great way to get into town as the hotel is located quite far from city centre if you were to walk; the shuttle was affordable and the driver was very kind. The only disappointment was the pool as it was closed to get ready for the summer months, which was a bit of a let down for us. However, this definitely doesn’t take away from the fact that we had a great stay with a great room!

Leisure Friends

10/10

Exceptional

28 Apr 2024

Simon

Excellent hotel overlooking Palermo. Glorious views towards the city and the sea.
Only let down was the mattress.
Superb restaurant with very friendly staff

Leisure Partner

10/10

Exceptional

23 Apr 2024

Kelly

Our family room was spacious and the view over Palermo was beautiful. Breakfast was tasty, with many options, and the staff was helpful. We took the shuttle into the city, which I’d recommend, as driving is harrowing (super narrow streets, aggressive mopeds). Only wish the jacuzzi had been open - we were looking forward to it. They were doing some work on the pools and patio while we were there, probably to prepare for summer. Overall, though, a pleasant stay, apart from the chaos of the city, and overlooking it and the sea.

Leisure Family

8/10

Excellent

02 Nov 2023

Corrine

The restaurant is not great and the service even worse. Not friendly or helpful in the restaurant which apparently is a separate business. The hotel staff was wonderful.

Leisure Friends

8/10

Excellent

30 Oct 2023

Grace

Lovely place, food was excellent.
We were disappointed that hot tub was not working. We chose this place because the description did mention hot tub … but apparently that is NOT all year …. as October was “off season”. Apparently the “ season “ ends September 30, But weather was still 30 degrees!

8/10

Excellent

17 Oct 2023

Marina

Very good stay, David at the front desk is amazing.
Good location, very good breakfast, Italian style of course.
Gym small.

Partner

10/10

Exceptional

16 Oct 2023

Ruth

Beautiful!!

Lovely modern hotel, clean and up to date. Excellent service and great food both at the free breakfast buffet and in the restaurant for dinner. Spectacular view of the entire city of Palermo - it is outside of the main city, on a hill overlooking the town. The pool and hot tub were too cold to use, but other than that, the stay was wonderful. We specifically chose this location to be able to not have to drive into the busy parts of the city, taking taxis was much easier.

Friends_and_family Family

8/10

Excellent

11 Oct 2023

Lawrence

Nice place bad Wi-Fi food at restaurant was Soso

Leisure Partner

6/10

Pleasant

26 Sep 2023

Arie

The hotel has a nice view of the city, parking was not available in hotel, limited breakfast

Leisure Family

10/10

Exceptional

15 Sep 2023

Karine

It is on the mountain away from the city center. The swimming pools have fantastic view. The hotel provides mini vans to go to the center, beach, and bus and train stations. The ride is not free but the price is reasonable. I loved relaxing.

8/10

Excellent

19 Jul 2023

Miroslaw

Breakfast offer is really poor

Leisure Friends

2/10

Poor

05 Jul 2023

Elvis

The standard room comes with the balcony and no matter what I said they're telling me that it didn't. But on paper it did... the shower had no pressure couldn't even wash your hair. ONE OF THE STAFF MEMBER WERE VERY RIDE,

10/10

Exceptional

28 Jun 2023

Alejandro

Nice clean hotel with an great pool area with a view of Palermo and a good breakfast.

Leisure Partner

10/10

Exceptional

27 Jun 2023

Maria

Great place just outside of Palermo

Convenient to Palermo but not in the center of the city. On the outskirts. Parking was available. A bit difficult to find, as it's on a cliff surrounding the city. Overlooks the city and the bay. Kind staff, very accommodating, breakfast was lovely.

Friends_and_family Family

8/10

Excellent

02 Jun 2023

Lali

Amazing view

Leisure Family

10/10

Exceptional

28 May 2023

Gina

We needed a one night stay close to the Palermo airport. We were very happy with the cleanliness of Hotel Bel 3.

4/10

Poor

15 May 2023

Tracy

The entire property smells like cigarettes and there is nothing around the area. No where to walk to. The hotel is up in the mountain with nothing around. Limited place and limited time to eat.

Leisure Self

4/10

Poor

12 May 2023

Tom

Old

Leisure Partner

10/10

Exceptional

08 May 2023

Christopher

A nice 4 night stay close to Palermo

Nice small hotel in Baida on the outskirts of Palermo. The room was lovely with a balcony overlooking the city and sea. It is based high in the hills so easily accessible to get into the city by car and a short walk to the bus stop.

Partner

10/10

Exceptional

04 May 2023

Jorge

Breath taking view!

If you are using your GPS it will take you in their back private area lol. Check in was great they were very nice. We had to roll our own luggage cart since the older man didnt want to help. Bathroom is huge with a little shower. View of Palermo is amazing from our balcony. Breakfast not much to choose from. The man served some of our breakfast and other stuff that was closed we can grab. Juice was extra sweet so we had to do half juice half water. Restaurant they have for dinner is so good! We were tired and it was our last night we just decided to eat there. Felt super safe there especially leaving our car outside. If i ever come back i would stay there again!

Friends_and_family Family

4/10

Poor

16 Oct 2022

Lynne

I liked it that there was a shuttle (I had to pay for) to downtown) Palermo…I was bothered, that I told I wanted an extension of the shuttle to the train station, and the shuttle driver told me AI wanted the extension to the airport!… I’m especially mad that this hotel was in the middle of “nowheres ville”. There was nothing near the hotel! The center of town was 30 minutes driving away from the hotel!

Leisure Self

6/10

Pleasant

13 Oct 2022

Mark

Overall decent

Leisure Partner

8/10

Excellent

08 Oct 2022

Lance

The hotel is away from the City, up a winding road, but this affords terrific views over the bay. Good facilities and very friendly staff. Rooms with balconies are very good.

Leisure Partner

6/10

Pleasant

26 Jul 2022

Elizabeth

Staff Was Nice. Food From Restaurant Was Good. Property Can Definitely Use Work. Shower Floods Water & Toilet Water Was Running Until You Press It More To Stop. Umm TV Was Outdated. Couldn't. Change The Language To English. Pool & Jacuzzi Was Cool. Property Is In The Country Country. Overall Wouldn’t Recommend. Sorry.

Leisure Family

10/10

Exceptional

02 Jun 2022

Verified traveler

Beautiful room and view

Beautiful view of Palermo and the entire valley from our balcony! Pool area and breakfast were excellent.

Friends_and_family Family

10/10

Exceptional

28 May 2022

William Albert Page

I enjoyed the proximity to the numerous available transit options offered by the city.

Leisure

8/10

Excellent

04 May 2022

Verified traveler

Great property but dissapointing customer service

Beatiful view, just what we were looking for to relax and chill, but few things, swimming pool too cold for kids, plus kids dont have access to jacuzzi, and biggest disappointment, some belongings were stolen from the room, we reported it, but no solution or compensation or even apology, so keep your things locked if you travel here...

Friends_and_family Family

10/10

Exceptional

01 Aug 2021

Luke

Great hotel, great view, friendly staff.

Friends_and_family Friends

8/10

Excellent

31 Jul 2021

Laurent

Satisfaits de notre séjour

Hôtel sur les hauteurs de Palerme, piscine jaccuzi très agréable. Bon Petit déjeuner . Chambre rénovée, à insonoriser cependant.
Merci.

Partner

8/10

Excellent

17 Jul 2021

Laurent

Great stay

Great stay with beautiful view of Palermo

Friends_and_family Friends

10/10

Exceptional

06 Jul 2021

Winezinda

It’s amazing view from my porch the city of Palermo, our room so comfortable, air condition so good the whole time, it’s clean , food good staff nice , our 5 days stay we love it ,

Partner

10/10

Exceptional

02 Apr 2021

Dimitris

Great suggest

Great view nice locations. Great facilities.
(-) road until the property is a little bit strange.

Business

8/10

Excellent

23 Aug 2020

Paul

Fantastic views from the hotel. Lovely little pool and jacuzzi.
A bit out of the way so needed transport to get into palermo but hotel sorts that out and not that expensive.
Would recommend to visitors

Leisure

8/10

Excellent

01 Nov 2019

Robert

The staff was very friendly and professional. The restaurant excellent!!! Our servers Nino,Salvadore,and Paolo great gentlemen. But all the sites and city center require taxis; the hotel does a reasonable service. The view from our room just beautiful!!!

Leisure Family

8/10

Excellent

22 Oct 2019

ROY

Great Views

Fantastic view of sea and Palermo. Great pool deck and terrace. Watch the private planes come and go from your balcony. Spacious room and comfortable bed. Breakfast buffet was average. Limited parking and street parking is narrow. A little far from center of Palermo.

Self

8/10

Excellent

14 Oct 2019

Verified traveler

Very clean! Staff very helpful! Breakfast and restaurant very good!

Leisure

10/10

Exceptional

17 Sep 2019

Brenda

The view was amazing and the restaurant onsite was excellent.

Friends_and_family Family

8/10

Excellent

08 Sep 2019

BriT

A hub of calm just outside the frenzy of Palermo.
Welcoming staff; great facilities and a restaurant offering value for money meals without stinting on service.

Leisure

10/10

Exceptional

19 Aug 2019

Verified traveler

Great for a stay away from the hustle of the city

All very easy and accommodating; good breakfast, lovely swimming pools and very helpful staff.

10/10

Exceptional

30 Jun 2019

Verified traveler

this was a beautiful hotel and we had a great visit. The staff in the restaurant was a little cold towards us but other than that had a great experience!

Leisure Family

6/10

Pleasant

24 Jun 2019

Verified traveler

The property is in a good location view wise. You can see the whole of Palermo city as it is on top of a hill. The hotel is clean and well-kept- BUT - it is really far from the city center. They say it is 20 minutes away, but the traffic in Palermo is so bad, it takes double that time to get to the city center. It is not possible to walk to the hotel as it is going up the hill. You need more than one bus also to commute to the place. Even the taxi drivers in the airport don't like to go to the location as they all said it is way out and it is at least 62 euros from the airport to the hotel. Also, most of the tour companies don't like to pick up from the hotel as it is far out. In fairness, they have pools where you can soak and relax, but, You don't go to Palermo just to be in the pool everyday and all day. You can do that at home. You want to see the places around which Palermo has nice historical and UNESCO places to visit. So, they have a transfer service that caters to the hotel customers. The price depends on how many people will be in the car. But, it is such a hustle to cater your time to the other passengers just not to pay so much for the transfers. You have your own schedule and not based on other people's schedule. If you want your own schedule, then you pay minimum 30 euros to go where (depending on the distance) and back to the hotel. The 30 euros is to the city center only. If you go with 4 people you pay at least 7 euros.

Leisure Self

10/10

Exceptional

03 Jun 2019

Theresa

Great place...staff is outstanding.

Staff was very accommodating . Frederica arranged many transports to different sites . Restaurant offers many delicious options and their breakfast is amazing . Definitely recommend this place but the location is not ideal. In the mountains and not within walking distance. If you have a car, you’re okay driving is a little crazy here. Rooms are clean and everyone is very friendly

Family

8/10

Excellent

15 May 2019

Verified traveler

The hotel was high on a hill which had a great view, but the road to the hotel was narrow and windy. The staff were very accommodating.

Friends_and_family Family

8/10

Excellent

04 May 2019

Paul

Lovely hotel with amazing views.

A little out of the way for less mobile visitors r those who don't drive. The hotel is first rate although it was early season so some things u was expecting were not available. No pool bar service, limited bar and restaurant service. The hotel is excellent despite this but with those additions it would be a cracking retreat. There are comments regarding dogs barking and they are true but they did not disturb us. The pool area is massive with three separate pools , they are very cold and not suitable for swimming more if a plunge pool to cool off. The views feom the pool area are stunning overlooking Palermo. The food was excellent quality and both food and drinks were reasonably priced. The room was spotless and spacious with free bathroom products etc. The staff were very helpful and friendly and my 5 day 4 night stay. We loved our stay and would recommend a visit without hesitation. Just be aware of the slight isolation for the less mobile.

Partner

10/10

Exceptional

10 Apr 2019

Brad

We spent two days & nights here. It was very refreshing and absolutely loved the location. The view was awesome! Our room was very nice!

Leisure Partner

8/10

Excellent

06 Apr 2019

Verified traveler

The bed was very comfortable.
There was no hot breakfast and limited selection of fresh fruit.

Leisure Self

10/10

Exceptional

13 Feb 2019

Pietro

Very good hotel over PALERMO, I would like to stay more with them, thank you guys for everything

Leisure Self

8/10

Excellent

05 Dec 2018

Roger

Great location and views just aproblem with dogs

This isn't a complaint about the hotel - which is in a great spot with fantastic views and good facilities/service, just to record a problem with barking dogs nearby throughout the nights on and off which if you re not used to it wrecks a good nights sleep. Hotel management needs to sort out the neighbours. All rooms face the direction of the barking! Can't imagine how someone can allow their dogs out to bark all night....

8/10

Excellent

24 Oct 2018

Marie

Stunning views

Amazing views across Palermo. Long way out of town but very welcoming staff and transport down offered.

Family