Name: Ankara HiltonSA
Address: Tahran Cad. No:12 Kavaklidere, Ankara, 06700, TR

10/10

Exceptional

28 Jul 2026

Guan

The staff is very professional and helpful. For example, Elina spent more than half of an hour to help me fix my rental car issues by calling rental car company more than three time!

8/10

Excellent

14 May 2026

Ali Dora

It was ok, pleasant stay..

Business

10/10

Exceptional

12 Apr 2026

Selim

Very nice hotel!

Self

10/10

Exceptional

21 Mar 2026

Selim

Very nice and classy hotel!

Self

10/10

Exceptional

12 Mar 2026

Nazlican

Clean

8/10

Excellent

16 Jan 2026

Murad

Beds was so uncomfortable no
it was difficuld to sleep in good conditions

Business

6/10

Pleasant

22 Dec 2025

Selcuk

hotel needs updating

Business Family

10/10

Exceptional

14 Aug 2025

Bahman

Bed comfort

Leisure

10/10

Exceptional

14 Aug 2025

Bahman

Food was good

Leisure Self

6/10

Pleasant

05 Aug 2025

buket

Very friendly staff, especially the young blonde lady who works at the guest relations desk (I forgot her name!).
Rooms are average, need an update - otherwise good hotel.

However, one huge disappointment was a male front desk team charging my credit card with over 1,000 gbp even though my stay was pre paid for. I am still waiting for a refund, they are taking very long to sort this issue and I don't this is not acceptable.

10/10

Exceptional

22 Jul 2025

Ozan

Very nice hotel with a great view of the city. The staff were friendly, and the free parking was a bonus. The indoor swimming pool was lovely, and the bed was extremely comfortable. Will definitely be back!

Leisure Family_with_children

10/10

Exceptional

16 Jun 2025

Nese

Air conditioning works silent and efficient. Clean room, good service, and very silent.

Business_and_leisure Self

10/10

Exceptional

15 Jun 2025

aysegul

I loved everything!

Leisure Self

10/10

Exceptional

31 May 2025

Koray

Very nice experience

Business Family

6/10

Pleasant

24 Apr 2025

Othman

The receptionist staff take long time to let me check in

Business Family

10/10

Exceptional

19 Apr 2025

Saad

Trip to Hilton

Excellent and clean hotel

Business

10/10

Exceptional

04 Mar 2025

Verified traveler

2nd stay for business. I was welcomed personally by the Duty Manager, wished a happy birthday and left a huge birthday cake and sweets in my room. They also helped me find a new travel adapter when mine broke.

Business

6/10

Pleasant

20 Jan 2025

Basak

Special thanks -
* Elif from the front desk, she goes above and beyond. She was really helpful, kind and accommodating.
* Cagri from Housekeeping, very kind, on top of his job, very welcoming
* Hotel management - going beyond and offering a bigger compensation even after our visit.

Location - is great
Spa - is really goo
Reality : The hotel is quite old.

Recommendation : Implement a better smoke sensor system. We were on the 10th floor - smoke free. But it was obvious that guests before us smoked in the room. all towels had smoke smell on. Front desk immediately sent the crew to clean the air in the room but better smoke sensors can be a better option.

Leisure Family_with_children

10/10

Exceptional

05 Jan 2025

Bulent

Beautiful hotel with wonderful service in a prime location in Ankara. We have had a very relaxing vacation in an elegant and quiet atmosphere. Fitness room, indoor swimming pools and sauna are included in the price, and massage and Turkish hamam are extras. Highly recommended.

Leisure Partner

10/10

Exceptional

30 Oct 2024

Hope

Outstanding staff. Suzan help me in my room as I was feeling ill.

Leisure Friends

10/10

Exceptional

20 Sep 2024

Ali

Very Nice city hotel

Business Self

8/10

Excellent

10 Jul 2024

Alp

Well it was nice, staff was a bit annoying like one time the fire alarm went off but no one said anything before it, it was at 11 am and then they apologized for not informing. And the first day when I checked in at 3 pm I slept, they kept calling and coming into the room, it was very uncomfortable and annoying and they apologized but at what cost? Other than this and the pricey dining it was fine and nice

Business_and_leisure Partner

4/10

Poor

27 May 2024

Timur

Unclean bathroom and dirty front of vanity. Cleaned after warning. NO HYGENIC BAND on toilet seat, we are told they do not have this practice in this hotel. Inadequate lightning in bathroom and on vanity and safe box area. It is impossible to adjust AC temperature setting, AC noisy, long and very long non hygenic hair style of female food servers.
Front desk, dining room, and all the rest hotel staff are VERY POLITE AND HELPFUL. Breakfast is excellent quality and presentation. Overall quality of hotel (minus the excellent staff) is poor. It is significantly inferior to avarage class roadside hotels such as Holiday Inn or Hampton Inn. Significantly inferior but pricey compared to the smaller hotel just across the street from this Hilton.

Leisure Family

8/10

Excellent

19 May 2024

Ali Arif

Nice...

Business

6/10

Pleasant

08 Apr 2024

Acun

Meh

10/10

Exceptional

01 Feb 2024

Rowland

Superb and luxurious stay in central Ankara

Great stay in central Ankara with lovely helpful and friendly staff.
Well equipped generous room, quiet and comfortable with a superb bed and a really good walk-in shower

Business

4/10

Poor

22 Jan 2024

Tarvinder

Hotel is in an area with extensive roadworks and you cannot drive to location due to Road closures.

Hotel is very rundown and smelly, equipment rooms is very dated.

Business Friends

10/10

Exceptional

11 Nov 2023

Bharat

A

10/10

Exceptional

23 Oct 2023

Guray

Excelent Hilton standards

Leisure Family

6/10

Pleasant

02 Oct 2023

Mikhail

Stinky old hotel with dusty windows. My executive suite had a king bed on wheels that was not very stable. Television did not have a good signal with interrupting image across all channels. Vicious breakfast staff disassembled trays and setup at 10:34 with lots of noise and fuss, like if they were running late for something.

Business_and_leisure Family

6/10

Pleasant

30 Jun 2023

mahdi

The area is vey nice near restaurants cafes and bars but the hotel breakfast can be improved and towels should be new and not smelly

Partner

4/10

Poor

06 May 2023

Maher

If you like sleeping in a cool room this hotel is not for you. The air conditioning system used in this hotel is energy efficient and does not cool the room. There are less expensive options in this area which have standard AC units.

Leisure Self

10/10

Exceptional

10 Jul 2022

Manouchehr

the staff

Business_and_leisure Partner

10/10

Exceptional

27 Jun 2022

Farah

Best customer service very nice staff clean comfortable rooms

Leisure Partner

8/10

Excellent

05 Jun 2022

Rhys

We enjoyed our stay. The room was clean and conformable . Reception staff were very nice and helpful. Breakfast buffet was very nice and the staff were excellent, attentive, effecient and very nice. Enjoyed the pool, gym and massage . Again staff were very nice and pleasant and very attentive and helpful. Will happily stay again.

Friends_and_family Family

10/10

Exceptional

14 May 2022

murat

Overall it’s ok, and the staff is friendly. However, I travel the world, first time hotel asked me a deposit LOL …

Business_and_leisure Family

10/10

Exceptional

03 Apr 2022

Nancy

Great location wonderful and professional service.

Leisure Partner

10/10

Exceptional

23 Mar 2022

Nancy

The staff is very friendly and proffered. Great location

10/10

Exceptional

04 Mar 2022

Ammar

A very nice and clean hotel
Location is very good in the city center with a walking distance to shopping streets

Business Self

10/10

Exceptional

24 Dec 2021

Kimball

Great hotel and big breakfast.Clean and secure. Nice restaurant a block away called Luppa. Just opened.

Leisure Family

10/10

Exceptional

15 Nov 2021

Mohammad

It was generally very good and I was happy about it

Leisure Family

2/10

Poor

01 Nov 2021

Byar

Small rooms

Leisure Family_with_children

10/10

Exceptional

01 Oct 2021

SEDAT

Excellent

10/10

Exceptional

25 Sep 2021

Richard

Friendly staff and everything you would expect from a hotel of this caliber. Also the COVID safety and sanitation guidelines have been meticulously followed by staff and the property in general. We felt well taken care of and safe at the HiltonSA.

Leisure Partner

2/10

Poor

29 Aug 2021

Verified traveler

Old hotel

Hotel is very old. Room electricity cut off usually. Rooms smells dirty.

Friends_and_family Family

10/10

Exceptional

03 Aug 2021

Verified traveler

excellent service, nice place to stay

Business Partner

4/10

Poor

01 Aug 2021

Verified traveler

It’s really old hotel.Everything too old and carpet really dirty.There is no mini bar.This hotel supposed to be 3 stars.very bad experience never try again

Family

8/10

Excellent

23 Jul 2021

Mouafaq

Good Service and stay

It was good and comfortable in general.

10/10

Exceptional

19 Jul 2021

Verified traveler

Ankara Hilton is a convenient spot in the city of Ankara. It’s close to the inner city a cab away. I suggest not to use Uber near the hotel for the airport. Drivers were fighting over an airport ride. The hotel room was super clean. The service was excellent. They gave us a lunch box to go in the morning. The room service is fast and reliable. The view from my hotel was epic. You can see the whole city. Overall I can come back to this hotel. I only stay for one night but it was a great experience.

Leisure Family_with_children

10/10

Exceptional

10 Jun 2021

Jalil

The front were kind, the house keeper on the 9 th. am time did a great on the 9th. floor was kind and great as I forgot my computer and delivered fast to the front desk, and she did a good job cleaning. Service in the breakfast time was good.

Friends_and_family Friends

8/10

Excellent

31 May 2021

Verified traveler

Clean, small, no Spa or Gym or any service at all.
If these services are not available due to Covid, they should not be listed or advertised!!!

Business_and_leisure Family

10/10

Exceptional

31 May 2021

Steven

Stay was too short

Very friendly check in staff and 2 of us had our rooms upgraded to Executive rooms as our colleague had already booked this type of room. Additionally a discount of 25% was applied to breakfast.

Business

10/10

Exceptional

19 Apr 2021

Verified traveler

very nice hotel. Findlay staff.

Business_and_leisure Family

10/10

Exceptional

28 Mar 2021

Verified traveler

Clean, pleasant, and safe (covid).

We stayed at the apartment suite, it was comfortable and spacious. If the weather was good - the large terrace would have been a great bonus. The staff is very friendly - the cleaning lady was especially great and accommodating. They've taken precautions for covid. I'd recommend it.

Business

10/10

Exceptional

25 Mar 2021

Saleem

Highly recommended

The reception was super helpful and nice

Business

10/10

Exceptional

24 Mar 2021

Verified traveler

Our stay at the Hilton SA was incredible and the staff could not be more helpful, professional and precise. There was a problem with our booking before arriving at the hotel and they contacted (Mr Mustafa at the reception) us to bring attention about that error and for someone who´s traveling a lot because of work this is not common but shows the care they have for their customers. The food menu was tres bien and good quality.
Mostly the staff was amazing, the receptions, the room service staff, and housekeeping staff (Mrs Zeynep).

Business Family

10/10

Exceptional

08 Oct 2020

Tracey

Very lovely stay. The staff were kind, courtesy and professional. Everyone was very educated on all matters and the entire hotel was extremely prepared for keeping guests safe during the covid time period. The food was delicious as well. I highly recommend the Ankara Hilton SA.

Friends_and_family Partner

8/10

Excellent

27 Jun 2020

Murat

Hotel ıs located ın an excellent neıghborhood. Close to shopping and restaurants. Very friendly workers. It was very pleasing stay for us.

Friends_and_family Family

8/10

Excellent

23 Feb 2020

Verified traveler

everything was old in the room.......................................................................

Business Family

10/10

Exceptional

30 Jan 2020

Sedat

Always best

Business

10/10

Exceptional

25 Jan 2020

Melissa

Excellent

Excellent hotel. Staff, cleanliness and location were all perfect. The Hilton in Ankara is now my go to hotel.

Business

10/10

Exceptional

17 Aug 2019

Wajiha

It was amazing

Family

4/10

Poor

15 Aug 2019

Verified traveler

Disappointing.
Hilton guests all over turkey.
But this one was in need of tlc

10/10

Exceptional

02 Aug 2019

Qasim M

Good experience

Great location, very welcoming staff, nice hotel in every way....

Family

10/10

Exceptional

17 Jul 2019

Verified traveler

Very quiet and clean . The breakfast was filled with varieties of food . There is a shopping mall nearby and also lots of stores around the hotel . The staff of the hotel from the valet parking , cleaning staff , reception staff and everybody who works there are great . The lounge was great with snacks and hot / cold drinks with great view of Ankara .

Leisure Family

10/10

Exceptional

30 Jun 2019

Verified traveler

Consistent quality. Nice location. Good SPA facilities.

Leisure Self

8/10

Excellent

02 Jun 2019

KD

The hotel's location is a safe and walking distance neighborhood. However, the lobby was clean and moderated, but their rooms was not in their best conditions it needs some renovations to be done in their rooms.

Business Family

8/10

Excellent

11 Mar 2019

AHMAD

Perfect Choice in Ankara

Really enjoyed my stay and highly recommend Hilton Ankara as a Hotel and its premise.

Partner

6/10

Pleasant

04 Mar 2019

Verified traveler

Front desk lady for chck in was excellent and house keeping lady who cleaned my room was also excellent too, but waiters in lounge and breakfast were horrible. My mom asked for tea she cannot walk very well from waiter in lounge and instead of say ok i will get for you he go get it by yourself
And breakfast waiter also for cofee it very lazy

Business_and_leisure Family

8/10

Excellent

15 Feb 2019

Verified traveler

Good location and friendly staffs

The location is good, But I noticed few things while during my stay in the hotel;

- The food quality and taste require n immediate improvement when I ordered from rooms service. All orders I made from room services wasn't meet my expectation at all. Room service didn't even ask for my opinion on each order .

- Sometimes, operator and reception did not answer phone calls when I need something as it seems they have shortage in staffs.

4/10

Poor

07 Feb 2019

Verified traveler

Just not what I expected from Hilton, had a feeling that I'm in 3 star hotel .wish I stayed at Sheraton hotel instead.
Learned my lesson the hard way.

Business Self

10/10

Exceptional

18 Dec 2018

dhuga

Very friendly staff, accommodated our needs. Good breakfast.

6/10

Pleasant

22 Nov 2018

Verified traveler

The room service was very bad; the guy brought food with out cover on it !!!

8/10

Excellent

18 Nov 2018

Verified traveler

Good stay but counter staff needs training

On arrival, we were offered free upgrade to Deluxe room, so that was great of the counter staff. Level 12th room, great view of the city! Room looks renovated, fresh and comfortable. But the shower is of the bathtub type, so may be challenging for elderly to hop in/out.
Breakfast buffet was great but the selections may need some variety between days, as it was similar after 6 days of breakfast buffet.
Had walked around to check on the gym and pool - Awesome, gym and pool area were considerably large.

There were no bedroom slippers / toothbrush / comb in the room, but you can call them up to request separately (for free) - Strange for a 5 stars hotel. When we asked to extend 1 more night at the reception counter on a Sunday morning, staff said they can only check at night, without good explanation of why so (though the staff speak English), even though I had asked several times for the reason. This was the one main negative experience I had out of my 5 nights stay. I had to have a local Turkish relative who had connections with the hotel to speak to them face to face (with another counter staff), who then immediately extended 1 night for us that very same Sunday morning. Unacceptable counter service.

Family

2/10

Poor

16 Nov 2018

RTU

Hotel food poor selection, poor quality. Table setting poor with missing crockery etc.

6/10

Pleasant

09 Nov 2018

Verified traveler

Hilton Ankara

Hotel location good with plenty of eating places and shopping around. room comfortable although too hot unless you turn AC on in November to get a good night sleep.

8/10

Excellent

01 Nov 2018

Asim

Nice location, good facilities however beds were a hit I’m uncomfortable to sleep on

10/10

Exceptional

30 Sep 2018

Verified traveler

ANKARA in autumn

very friendly and helpful staff and team, excellent position to local area
rooms could be bit brighter and better lighting and AC needs attention
nice breakfast and food
exec lounge food restricted from previous visits

Partner

10/10

Exceptional

16 Aug 2018

Andrew

Nice Hotel.

No complaints. Efficient checkin. Clean and comfortable rooms. Breakfast was. Nice mix of international and local Turkish.

One little issue. They seem obsessed with getting the rooms cleaned before 9. So if you don’t want knocked up at 8 on a Saturday, remember to put out the Do Not Distrurb sign.

10/10

Exceptional

23 Jun 2018

Verified traveler

Good. I liked the hotel. The only problem is it is a bit expensive.

10/10

Exceptional

20 Jun 2018

Murad

The hotel location is excellent, easy parking, friendly staff, clean welcoming facilities, spacious clean and comfortable rooms and bathrooms. All around excellent experience.

8/10

Excellent

29 May 2018

Verified traveler

Nice and courteus..

2/10

Poor

19 May 2018

Gokhan

Dismissal Stay

This is probably the 4th stay that I had within the last six months. We come here with a group of people totaling probably 60-70 days stay during the last 6 months. The hotel has cooling problem during the winter in many of its executive rooms. The cards for elevator access and the executive lounge is a major problem. They demagnitize very easily and it usually takes numerous rides up and down the elevator to get the cards fixed. Believe me after your sixth ride on the elevator to get the card fixed to enter the lounge to have breakfast you will understand how this is a big headache. This time cleanliness was a major issue. There was strands of hair and dirt over the floor and the sink was clogged. Although left a note for to fix it three days in a row, it was not fixed. .My businesses colleagues had many similar problems. All these some up to one conclusion : we move our yearly business worth 150 days to somewhere else...

8/10

Excellent

28 Apr 2018

Adrianus

great stay

Very good hotel, great breakfast, a little cold atmosphere....

Family

6/10

Pleasant

08 Apr 2018

Fouad

Nice hotel, bad experience

I cam in the end of March. The temperature inside the rooms was high, so I turned on the A/C but it did not work. They sent in a technician who did not speak English, then he went away. They told me that they will solve the problem. A half an hour later,I called them and they said that the central A/C is off for the whole hotel and they do not turn it on this time of year. In the end, they offered me a fan which was not enough.

10/10

Exceptional

21 Mar 2018

Michael

Clean and friendly staff

Only stayed for one night. Clean and friendly staff

8/10

Excellent

12 Mar 2018

Verified traveler

nice hotel but 2 problems: 1. staff barely talk English. 2. most of the staff are not friendly.

10/10

Exceptional

08 Mar 2018

Graham

Good location.

Great spacious room. I booked an apartment.

Yusif the bar manager was fab and of great help. Thanks.

6/10

Pleasant

02 Mar 2018

Verified traveler

Good Staff, hotel starting to look dated

Customer service and food was excellent, hotel is starting to look very dated

4/10

Poor

30 Nov 2017

William

Nice hotel but they do ta care about your stay.

Sink flooded the room. They fixed it. No apology. The ac was stuck on heat. They didn’t fix it. They didn’t care.

They asked how my stay was when I checked out. I said terrible. They said ok! That was it!!!! They really don’t care about their guests.

8/10

Excellent

18 Nov 2017

oguz

The hotel is near the center.

Clean and nice place. Breakfest Prince could have been included.

6/10

Pleasant

15 Nov 2017

Verified traveler

This hotel is clean, the staff helpful and friendly, but the decor is a little outdated. With so many options in Ankara, we will stay somewhere else next time.

2/10

Poor

01 Oct 2017

Malik

Mis behavior reception

Family

8/10

Excellent

23 Aug 2017

Verified traveler

It was a good experience: Nice comfortable bed, large quite room. It would be nice to have more light into the room. Friendly hotel staff. Breakfast was nice but a bit over crowded.

6/10

Pleasant

21 Aug 2017

Meir

Rooms are incredible-nice but the food quality was very poor

10/10

Exceptional

17 Aug 2017

KHALID

It was nice
Thanks

8/10

Excellent

14 Jul 2017

K A Khan

Nice Hotel. Good area. Bad reception.

I had an overall average stay. It's a good hotel. The staff were friendly and caring other than the staff at the reception. They were very rude and unhelpful most of the time.
When I went in for check-in. They asked me to wait even thou the man and woman at the reception had nothing else to do. They made me wait around 40 min and still didn't call me. Then they left, I guess their shift changed. I had to ask them again to check me in. Then they checked me in.
My keys weren't working most of the time had to ask them to refresh them. Still the issue wasn't resolved.
And at the time of check-out the recptionist tried to rip me off by telling me that I had to pay extra even thou I had $300 deposit with them.
I had to argue for a while and keep telling them that they need to check for my deposit. After a while they admitted that they had my deposit. They have the worst reception and this is the worst check-in and check-out i have ever experienced.

6/10

Pleasant

28 Jun 2017

Mohammed

Good but expensive

Hotel was good, but has more extra fees incl tax and minibar tax, for breakfast you have to pay extra.

Family

8/10

Excellent

24 May 2017

Verified traveler

Good area with plenty of nice restaurants in the neighbourhood.