Name: Hotel Lukas
Address: Carrera 70 , 44 A 28 N/A, N/A, Medellin, 50031, CO

2/10

Poor

19 Jul 2026

Susan

Después de reservar varios meses antes del dia de la estancia, incluso se comunicaron en la mañana para volver a confirmar que llegaríamos, al llegar de las 3 reservas que habían en mi grupo mi reserva q era 1 habitación para 5 personas no la tenían disponible y nos pasaron al hotel del lado donde la comunicación fue pésima, el cuarto igual las sábanas tenían manchas. No los recomiendo ni yo volveria.

Friends

2/10

Poor

02 May 2026

monica

[1/5, 11:37 a. m.] moskafamily: peticion muy comedidamente como seria o que puedo hacer, expedia me dice que ustedes son los que manejan los precios, ellos solo debitan pero en la reservacion *72073666389346* hay tres pasajeros cierto por valor de 252.90 *us* eso da casi 920.000 Co. , el valor al grupo reservancion directamente era 80.000 por jugador opadre, al reservar en *Expedia* me daba casi igual, pero al ver la tarjeta ayer veo que los dos dias de las 3 personas sale a 460.000 Cop cada n oche, me tiene el sin sabor.....
[1/5, 11:44 a. m.] moskafamily: 148431,44 este es mi pago a la trm de hoy por esa reserva *72073849781383* de los dos huespedes 41.14 us
[1/5, 11:46 a. m.] moskafamily: mi pregunta hay dos escenarios la ultima reserva, el cual te envio soporte del pago. creo deberia estar claro entiendo, para subsanar su pregunta a los dos huespedes...
[1/5, 11:51 a. m.] moskafamily: otra opcion si ustedes me deciden apoyar. en este sin sabor es elevar el requerimiento a expedia o dandome su venia com los valores que acordamos al momento de hacer el negocio como equipo de jugadores y padre. seleccion Bolivar del 23 al 30
[1/5, 11:57 a. m.] +57 302 8324957: Entendemos su situación y las molestias presentadas; sin embargo, es importante aclarar que la reserva fue realizada directamente a través de Expedia, donde usted aceptó la tarifa y las condiciones mostradas en la plataforma al momento de confirmar la compra. Este proceso constituye un contrato de al

Business Family_with_children

2/10

Poor

01 May 2026

monica

Triste con expedia, los agentes virtuales son una pasadilla
Agradecemos su mensaje y entendemos la situación que nos comenta, así como las dificultades que ha tenido con la plataforma.
Como le indicamos, la reserva fue realizada a través de Expedia/Vrbo bajo unas condiciones y tarifas que fueron aceptadas al momento de la confirmación, por lo cual como alojamiento no nos es posible modificar esos valores ni asumir diferencias por huéspedes adicionales.
Para poder darle una mejor solución a su caso, le recomendamos comunicarse directamente con la línea de atención de la plataforma, donde podrán revisar su reserva y brindarle alternativas. Con gusto le compartimos el número de atención

Entendemos su situación y las molestias presentadas; sin embargo, es importante aclarar que la reserva fue realizada directamente a través de Expedia, donde usted aceptó la tarifa y las condiciones mostradas en la plataforma al momento de confirmar la compra. Este proceso constituye un contrato de alojamiento bajo esos valores establecidos.
Como alojamiento, nosotros recibimos la reserva con esas condiciones y, adicionalmente, debemos asumir una comisión por la intermediación de la plataforma. Por esta razón, no nos es posible modificar la tarifa ni incluir huéspedes adicionales sin el ajuste correspondiente en el valor.
Lamentamos no poder acceder a su solicitud de mantener a las personas adicionales sin el cobro establecido.

Business Family

2/10

Poor

01 May 2026

monica

Ojo por qué expedia cobra en dólares y me confundí y perdí mucho dinero...

Ojo leer bien al pagar, la culpa es mía pero ni el hotel LUKAs ni Expedia negaron solidarizarse con mi familia

Family_with_children

8/10

Excellent

09 Mar 2026

Carlos

Definitely in a good location. Extremely reasonable prices. Definitely would stay again.

Partner

10/10

Exceptional

09 Mar 2026

John

Great place for a last minute booking

6/10

Pleasant

25 Nov 2019

Mark

Disappointed

Had a 14 night stay the first night we were out in a tiny old somewhat dirty due to the condition room. Complained the next morning and to be fair we were relocated to a better room The photos online were obviously taken many years ago as the hotel is looking tired and in need of a makeover. The staff with the exception of Marcel who went out of his way to help us especially when my watch collection went missing and got them returned from the cleaner who was waiting to see if they were reported missing. The rest of the staff were cold and unfriendly especially the girl on reception who barely said hello and never smiled. The breakfast was eggs eggs or eggs. Ok if your staying one or 2 nights by 14 ! Need a cereal n fruit option. Won’t return again.

Partner

4/10

Poor

25 Aug 2019

Verified traveler

The room was very quiet even though the hotel is in the middle of the nightclub neighborhood, and the air conditioning worked perfectly. But our room flooded, the hot water never worked, and the breakfast included was very small. The manager was not present during our stay, so I have to call back about compensation for our damaged property.

Leisure Friends

8/10

Excellent

11 Aug 2019

Ceci

Good location. Close to public transportation and restaurants.

Friends_and_family Family

6/10

Pleasant

06 Jul 2019

David

Get what you pay for.

First, the good. It was cheap and the A/C worked well.
The bad things..... The mattresses are TERRIBLE. Not much softer than the floor. Only one breakfast option which was scrambled eggs with ham, but it was good. Its advertised to have refrigerator in the room. We stayed here with family and none of the three rooms had a refrigerator. There were supposed to be toiletries in the bathroom but there weren't. When we called to request them, they agreed to bring them to us which they did, but they gave the excuse that we checked in before 3pm as the reason there weren't toiletries in the room. What?
Overall it was clean but shows its age and could stand to be updated.

Partner

10/10

Exceptional

18 Jun 2019

Xochitl Lopez

Great Service!

Staff is great specially Richard he did everything in his hands to accommodate us.

Family

10/10

Exceptional

10 Oct 2018

Joel

Our flight was delayed 1 day, we arrived October 5. The staff where able to assist us and welcome us back like a family. I really love Hotel Lukas, especially the breakfast selections.

6/10

Pleasant

17 Feb 2016

Melvin

If you're not a morning person, beware!

This was my first time in Medellin, and for the most part I had a good time. This hotel was average at best. Outdated furniture and beds. If you're a person that likes to sleep in, this might not be the place for you. Maybe it was just were my room was, perhaps it was next to the janitor closet but I could hear the cleaning ppl congregating outside my room making noise and awakening me from my slumber. The breakfast was very limited, but I did appreciate that it was cooked to order, and not displayed buffet style. Over all, its not a bad place, It's 2 blocks from the metro, and steps away from the nightlife.

2/10

Poor

13 Feb 2016

Joanne

Really noisy

I chose this hotel because it was so close to the metro and the stadium. I wanted a place with aircon and quiet. I would have gone to the Ibis, for about the same price but it was full, alas.
I booked for two nights but left immediately after 1, mostly because of noise. There was no window to outside, only to the hallway. There is a meeting room and an event was going on in the evening. The hall noise was bad in general, and horrible during the event. The air con had no controls, simply off and on, and it decided when to work or not. The room got very stuffy when it took a break.
The staff was mostly good and as helpful as could be. One of the staff walked me over across the street to the travel agent. The first room I had was tiny, and they moved me graciously.
I really cannot recommend the place mostly due to the noise and air con. For the same price, book the Ibis if you can. I have found them reliable anywhere I have been stuck for a clean, quiet, cool and reasonable inexpensive place to stay.

10/10

Exceptional

30 Nov 2025

Nu

Todo muy bien.

Self

10/10

Exceptional

12 Nov 2019

Verified traveler

Muy buen establecimiento la gente muy atenta y amable.

Leisure Family

6/10

Pleasant

09 Sep 2019

Verified traveler

그저 그렇다..숙소안의 시설을 좀더 신경썻으면 좋겠다.
예를 들면, 샤워실 안에 물빠지는 것..티비 온오프상태

Friends_and_family Family

10/10

Exceptional

26 Aug 2019

Verified traveler

El hotel se encuentra en la mejor ubicación de todo Medellín para visitar toda la ciudad, el personal es muy amable y te hacen sentir muy cómodo durante toda tu estancia especialmente Francisco ! Quizás tiene detalles pequeños en el mantenimiento pero se pueden pasar por alto ya que no afecta la estancia ni la comodidad
Definitivamente es una excelente opción relación precio-calidad para visitar Medellín

Leisure Family

10/10

Exceptional

15 Aug 2019

DANIEL

Muy buena estadía

6/10

Pleasant

25 Jul 2019

Verified traveler

夜間の騒音や隣室・廊下からの雑音が気になりました。

Business_and_leisure Self