Name: Best Western Plus Landmark Inn
Address: 480 Main Street, Laconia, 03246, US

2/10

Poor

28 Jul 2026

Andrew

The room had paint peeling from the ceiling. The pool was the worst, smelled moldy and had black mold in all the corners.

8/10

Excellent

28 Jul 2026

Rene

week breakfast .rest ok

6/10

Pleasant

27 Jul 2026

Richard

The room was ok.Bed was good. Breakfast was good. That being said. Some lamps were inop, bathroom wastebasket had trash in it, the tv guide card showed 40 plus channels but the tv only received 20 and not very well. When asking the desk the agent she was polite but not very informative. Now I know it sounds petty but I paid for a hotel room not a stay at the Y.

8/10

Excellent

26 Jul 2026

Ericka

Room was clean, the staff is helpful and friendly. WiFi was spotty and kept disconnecting but overall nice place to stay

8/10

Excellent

23 Jul 2026

Susan

Staff friendly
Easy check in

10/10

Exceptional

23 Jul 2026

Diane

Everything about this hotel was really nice. The front desk was helpful, the breakfast was good and location on the river was awesome. Haven’t stayed in a Best Western until now but will in the future if they’re all this nice!

6/10

Pleasant

21 Jul 2026

Karen

Room was clean but in need of maintenance. The bathroom door didn’t close properly and the sink didn’t drain. The sidewalk of the hotel was also in need of repair. I felt it was overpriced. It is however, in a good location.

Family

4/10

Poor

21 Jul 2026

Pam

Found a used bandaid under the pillows in one of the beds.

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Amie

Comfortable beds, beautiful river views, great free breakfast, 24hr free coffee, convenient location

Partner

10/10

Exceptional

20 Jul 2026

Zachery

Clean and comfortable room, staff was friendly

Friends

6/10

Pleasant

19 Jul 2026

Jennafer

The room actually exceeded our expectations and the options at breakfast were great and the food was good too! Our only complaint is that it was a $100 deposit fee.... if it's over $50, it should definitely be listed in the agreement stuff you sign, as most places are $50. When I brought it up to the lady at the front desk, she said I am supposed to call... wouldnt it be easier to have it just listed...
They definitely need more parking as well. We got back to the hotel after our event and all the spaces were filled.

Partner

8/10

Excellent

18 Jul 2026

Ruth

The staff was really nice they helped us with the bathroom light switch that would not turn on. Overall great place to stay for a weekend. The hotel itself is definitely older but I had no issues to complain about.

Friends

10/10

Exceptional

18 Jul 2026

Karen

Convenient location, room was clean and comfortable, plenty of parking, decent breakfast with hot food options, pleasant staff

Partner

10/10

Exceptional

17 Jul 2026

Kelsy

Very clean and we had a small cozy room. The breakfast was a solid 3 out of 5 stars but I didnt have everything they offered. It was a very quiet and relaxing stay. Great for a one night stay after an all night concert. Very good location and easy to get too. Harder to get out of depending on traffic but all in all a great place. Oh! If your staying during new englands summers AC was freezing! In a good way! Lol

Partner

6/10

Pleasant

16 Jul 2026

Frank

Could use some renovation

Friends_and_family Friends

8/10

Excellent

16 Jul 2026

Lisa

Room was nicely remodeled and clean. Comfortable beds. The tv was old but we weren’t there to watch tv. Staff friendly and helpful. The free breakfast was full of choices and well stocked when we made it down at 9:30.

Partner

10/10

Exceptional

16 Jul 2026

Carol

Excellent staff, breakfast was ok. food cold, but the hotel is clean and friendly

Partner

4/10

Poor

15 Jul 2026

DOROTHY

The property needs a refurbish. The bathroom was dirty. Under vanity used detritus, hair in bath tub and on shower walls and in corner behind door. Cups of liquid in refrigerator. Old waterbottles, dust, paper, qtips in space between head of bed and wall. Poor water pressure on the 1st day and worse the second day. Parking lot with broken cement and same on handicap walkway. Staff sarcastic when questioned price increase from $164. On Monday and $404.00.on Tuesday.

Friends

4/10

Poor

15 Jul 2026

Zachary

The first two rooms they put us in, smelled like mold because the previous occupant in one of them must’ve smoked and in both of the first two rooms, the air conditioners were filled with mold. So we had to switch rooms three times. The third one had a brand new air conditioner in it and thus very minimal smell. However, the reception on the TV was awful and the bathroom light did not work. But I was so tired of switching rooms at this point that I just said, screw it and went to bed after attempting to watch some TV with lines through it. For 150 bucks I would say it was not worth it. The pool was also freezing cold. The guy at the front desk did his best to his credit. I would’ve at least liked a reasonable amount of my money back for the inconvenience of it all while I was on vacation. The breakfast was alright but, the coffee sucked.

Family_with_children

10/10

Exceptional

14 Jul 2026

Barbara

I would appreciate more gluten free/lactose free offerings for breakfast.

Partner

10/10

Exceptional

13 Jul 2026

Victoria

The room was clean, the breakfast buffet was great, staff were helpful and the hotel is in a nice location downtown and a short drive from Weirs Beach! Will stay again next time I visit.

Family

10/10

Exceptional

13 Jul 2026

Linda

The staff was super friendly. It made me feel like I was staying with well loved relatives!

Partner

8/10

Excellent

12 Jul 2026

Victor

Air conditioning and breakfast are a plus.

Self

6/10

Pleasant

12 Jul 2026

Amanda

No shower curtain

8/10

Excellent

11 Jul 2026

Denise

Stayed for 2 nights. Check in was great, the room was ok. TV was not a very clear picture on any channel. The female staff that was working the breakfast buffet was excellent. Also the housekeeper was very friendly and attentive.

Friends

8/10

Excellent

11 Jul 2026

dave

Close to the Colonial Theater. Overall, a good place to stay. Staff are friendly and helpful.

Partner

8/10

Excellent

11 Jul 2026

Christine

The staff were awesome super friendly and accommodating… The breakfast was good but could’ve had bacon instead of sausage everyday… Clean place good prices.. The only thing is they could update the furniture was kinda outdated… Would definitely recommend someone to stay there we would stay again…

Partner

10/10

Exceptional

10 Jul 2026

Brian

The staff is very friendly.

Partner

6/10

Pleasant

09 Jul 2026

Thomas

Missing light bulbs no local cable channels and no safe

Family

10/10

Exceptional

09 Jul 2026

Richard

Very clean spacious room, free breakfast in the morning, free coffee and juice all day unfortunately the TV reception is horrible but we don’t go there to watch TV so I give it an A+

Partner

2/10

Poor

07 Jul 2026

Gladys

I am writing to express my disappointment with my recent stay at this hotel. Unfortunately, the conditions were subpar, and I encountered several issues. The pool area had an unpleasant odor, and the room's refrigerator was not functioning properly, resulting in a foul smell. Additionally, the bedding was stained. I was also charged a $100 deposit beyond my initial reservation cost. I would appreciate it if you could provide a refund for the inconvenience caused.

Partner

2/10

Poor

06 Jul 2026

Caili

Unfortunately, our experience was extremely concerning & disappointing. We arrived at the hotel around 8:00 p.m. on Friday and checked into our room. As we were winding down for the night, the power in our room suddenly went out while we were getting ready for bed. The lights, television, refrigerator, and multiple outlets stopped working. When we tried to call the front desk, we discovered that the room phone was also not working. At approximately 11:00 p.m., we had to call the front desk from our cell phone to report these issues. Harsh came to our room, confirmed that the power was out, and we were then moved to another room. This was extremely stressful. Harsh responded with an unprofessional attitude and commented that “we had so much stuff in our room,” which had nothing to do with the power outage. This was especially inconvenient because we had a lot of bags with us for a wedding that we were both working at and attending the following day. The following afternoon, as we were getting ready in the new room, I went to take a shower and discovered that the shower handle was broken. I had to take a scalding hot shower because I was unable to adjust the water temperature properly. Later, two women attempted to enter our room because the front desk had mistakenly assigned them our room. Shortly afterward, the front desk called to confirm that we were the registered occupants. This situation raised serious concerns about guest privacy and security. Never staying here again.

4/10

Poor

06 Jul 2026

Melinda

The desk staff were very friendly & accommodating. They, & the view from our room, are the only reason the hotel is getting a 3 star rating. After the first night, the room cleaner took, but didn’t replace, the used towels. Took the garbage out & kind of made the bed daily, but didn’t clean anything during our weekend stay. The breakfast is mediocre, at best! It was definitely not worth the price we paid for our stay.

Partner

2/10

Poor

05 Jul 2026

Susan

Upon checking with two young children at 11pm was told our reservation was canceled and we needed to call Expedia they offered no help at all even seeing my two children sleeping. We called Expedia to be told nothing was wrong with our reservation so finally front desk gives us room we go to check in key doesn’t work, come back up still doesn’t work, came back again oh it’s not that room it’s another we knocked on door because we heard people in there
We go down again finally front desk comes up and uses key to open original room we had been told was ours.

NEVER STAYING THERE AGAIN!

Family_with_children

10/10

Exceptional

04 Jul 2026

sean

Great location , for bike week

Business

10/10

Exceptional

04 Jul 2026

Marianne

The proximity to our concert was great. The room was clean and there were no issues.

Partner

6/10

Pleasant

03 Jul 2026

Tyler

It was just fine. The facility was fine. The breakfast was fine. The staff was fine. The room was fine. The area is fine. Nothing special, nothing horrible. A solid 3/5. A card didn't work once and was quickly fixed, but the service wasn't overly friendly or apologetic. The hotel seemed to have a never ending onslaught of strange characters coming and going, but I suppose that's what you get for 150 a night.

Partner

8/10

Excellent

03 Jul 2026

Judith

The rooms are a little well-worn but clean and big. biggest complaint is the AC which was noisy and maybe needed a cleaning because I had sinus problems. That said, I cannot say enough positive about the staff. The check staff, the cleaning staff, the people replenishing breakfast were all so welcoming and friendly. Not much in the immediate neighborhood but we were there for a concert in Guilford so it was convenient ... quick drive to Weir's beach, etc.

10/10

Exceptional

02 Jul 2026

Cora

Clean, comfortable place with a solidly decent continental breakfast- included hot foods and yogurts. Would stay here again.

10/10

Exceptional

02 Jul 2026

Tita

Clean room. Good breakfast. Friendly staff.

Partner

8/10

Excellent

01 Jul 2026

Eve

Great stay in general, the hotel and room were nice. They serve a good breakfast but don't have everything, they missed bacon two mornings - were there for three nights. The cleaning was done but they didn't refill the k-cup as well as the ameneties in the bathroom. Finally, we found only one walkable restaurant, which was closed on Sunday!

Friends_and_family Friends

10/10

Exceptional

30 Jun 2026

Maria

No commentd

Partner

10/10

Exceptional

30 Jun 2026

Kelsey

Clean room, my kids loved the breakfast , bed was comfortable and the location was perfect to get to the concert

Business Family

10/10

Exceptional

29 Jun 2026

Kimberly

Very clean room & common areas, breakfast was surprisingly better than I expected and the staff were very kind and helpful

Friends

10/10

Exceptional

26 Jun 2026

Eddi Lynn

Room was clean and breakfast was good.

Family

8/10

Excellent

25 Jun 2026

Derek

Overall was good stayed a night. Pool needs to be managed a bit better.

Family_with_children

8/10

Excellent

24 Jun 2026

Lori

Poor TV service, but other than that it was good.

Partner

8/10

Excellent

23 Jun 2026

Brandon

Clean

10/10

Exceptional

22 Jun 2026

Jacqueline

.

Partner

8/10

Excellent

22 Jun 2026

Kathy

The room ws nice, clean and spacious. Breakfast was good. Staff was helpful

Self

4/10

Poor

20 Jun 2026

Marlo

Very unclean and old. Our sheets had many runs in them. Floors dirty, room smelled. Just not a pleasant stay at all.

Partner

10/10

Exceptional

20 Jun 2026

Katie

Great stay and comfortable.

Self

10/10

Exceptional

19 Jun 2026

Doreen

The rooms were nice and clean and the breakfast was good as well

Partner

10/10

Exceptional

19 Jun 2026

Kellie

It was clean. Friendly staff. Breakfast included make your own waffles. It was good, plenty of options for everyone.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Spyros

Clean room and property
Very friendly staff
Hotel in very good condition

6/10

Pleasant

14 Jun 2026

Colleen

The staff were extremely helpful and friendly. Our room was very clean. We know to stay a few little things about maintenance. Wallpaper peeling away and the toilet didn't flush well. It seems if housekeeping pointed this out to maintenance, It could be easily fixed and make a difference for their future reviews.

Partner

4/10

Poor

04 Jun 2026

Patrick

The room smelled like cigarette smoke. It was terrible. I ended up leaving and staying the second night with a friend.

2/10

Poor

31 May 2026

Cheryl

1 women checking people in at check in time ! Elevator not working ! Ac not working. Room had odor. Did not supply enough towels for the amount of people in room and no face clothes !
Requested a lower floor prior to check in. And at check in said we are full !! Didn’t believe it .

Down except third floor.

Elevator they did work was slow ! Causing long waits and can only fit three people at a time !

Won’t be back

Friends_and_family Friends

10/10

Exceptional

31 May 2026

Diana

Very clean hotel. Rooms were clean bathroom was on the smaller size.
Hot breakfast was delicious.
Very convenient to the bank nh pavilion.
Definitely recommend.

Friends

10/10

Exceptional

28 May 2026

Linda

Great location, ability to walk to excellent restaurants and the colonial Theatre. Staff for professional and welcoming rooms were clean and updated. Breakfast in the morning.

Family

8/10

Excellent

27 May 2026

Brittany

Great place to rest your head. Pool was available and staff was very accommodating to our needs. Breakfast was okay but there are many places nearby to grab a bite to eat. Free parking is a plus.

Friends

10/10

Exceptional

15 May 2026

Kari

A solid choice for the value- comfortable room, great location, breakfast options hot and cold including Gluten Free and fresh fruit.

Partner

8/10

Excellent

13 May 2026

Pat

Large clean room, convenient location, scenic area, walkable to restaurants and theater.

Friends_and_family Friends

10/10

Exceptional

02 May 2026

Diane

It was all good

Partner

4/10

Poor

01 May 2026

Mincho

The windows don’t open. You can’t get any fresh air. Not very clean, stall smell in the room.

Self

10/10

Exceptional

30 Apr 2026

YULI

Comfortable size bedroom with a king bed. Good location with free parking. Breakfast was complete and better than expected with many choices. Friendly staff.

Self

6/10

Pleasant

28 Apr 2026

Fang

Breakfast is not great. No whole grain options

Family_with_children

8/10

Excellent

26 Apr 2026

Tanya

We had a small fire in the kitchen so no hot breakfast but great other than that

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Shari

The property is well-located within walking distance of the downtown shopping and theater area, so it was a nice option for us. It was clean and in decent shape but it had a stale smell in the hallways and rooms. The breakfast was fine, offering the usual continental breakfast options. The staff were friendly and helpful. We called the front desk to report that the bathroom sink was clogged. The front desk employee brought up a plunger, which my husband tried to use, but it didn't help so we had to be moved. We were not able to move to a King room as we had booked, but were given a room with two queen beds.

Partner

10/10

Exceptional

18 Apr 2026

Rong

I like the hot tub and saunas room.

10/10

Exceptional

13 Apr 2026

Alex

The breakfast had expired yogurt but other then that it was great stay

10/10

Exceptional

02 Apr 2026

James

Yesss

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

RONALD

THE BREAKFAST MENU WAS FRESH & DELICIOUS.

Self

10/10

Exceptional

29 Mar 2026

Lindsey

Really great location and a nicely remodeled place. Could use modernized tv’s or other tech, and a warmer pool, but overall the price was great and I can tell the folks that own it take pride in their business. Cleanliness was top tier in rooms, lobby and pool as far as I could tell. Will absolutely stay here again.

10/10

Exceptional

26 Mar 2026

Susan

We love staying here because of the people who manage and staff the hotel. They are so cooperative and will get things corrected if necessary, Rooms are large and the beds are very comfortable. I would recommend this hotel to anyone!

Partner

8/10

Excellent

21 Mar 2026

Kathy

It was good. The juice and coffee weren't working, but they fixed it quickly.

10/10

Exceptional

17 Mar 2026

Denise

Clean room, comfortable bed and nice hot shower. Quiet also

Partner

2/10

Poor

16 Mar 2026

Angel

I booked three nights for over February vacation with two teenagers. I was not told that the pool was closed for maintenance until after we checked in. There was no refund offered, and although the staff was extremely nice, the hotel and rooms are a bit rundown, looking with an electrical outlet not working in our room and a weird smell coming from the heater/fan

10/10

Exceptional

28 Feb 2026

Patricia

Great staff!

Self

2/10

Poor

27 Feb 2026

Lizett

The entire hotel has been neglected and running at minimal cost. The pool was closed with no intention of opening during our three night stay. Ice machines broken and coffee machine. Breakfast was minimal with no bagels, fruit, even bowls for cereals. The elevators inspection date was overdue almost one year. I asked multiple times to speak with the manager regarding the pool being closed since that was reason I booked there. We were multiple families with eight children between us. She was never around and never called me after I asked their front desk to contact me. I would not recommend and truthfully would never stay at a Best Western again.

Family_with_children

4/10

Poor

22 Feb 2026

Brianna

Room was not cleaned well; shower had a lot of little black hairs in it +bad soap. Pool was broken, which was primary reason we booked here. Breakfast was good.

Friends

4/10

Poor

21 Feb 2026

Tara

The pool was not working for all 3 days. It would be helpful to know that prior to booking.

Family_with_children

6/10

Pleasant

20 Feb 2026

Renu

We stay overnight there because the said swimming pool is available for swim but it wasn’t 😔

Friends_and_family Family

6/10

Pleasant

19 Feb 2026

Jody

The pool was closed for our entire stay.

Friends_and_family Family

4/10

Poor

18 Feb 2026

jessica

Pool was broken, breakfast awful, rooms not quiet

Family_with_children

4/10

Poor

17 Feb 2026

Kendra

Front desk staff was friendly, kind and attentive. Location was easy to find and ample parking.

On the surface level everything looked clean, but fitted sheets on the bed had stains, the sheet on top of each bed had easy to spot stains.

Toiletries such as shampoo, conditioner and lotions were squeezed empty and placed in the shower.

Leisure

10/10

Exceptional

16 Feb 2026

Jonathan

The room was nice, the staff was very helpful and the breakfast was really good 10/10

Partner

6/10

Pleasant

15 Feb 2026

Adam

Quite a few issues with the hotel:
- when I got to check-in, no one was there. I had to wait 10 minutes
- the breakfast selection was not good - eggs were not fresh, oatmeal had ran out, only fruit was apple
- there was an advertised pool but the hotel staff said there isn't a pool....

Leisure Family

8/10

Excellent

09 Feb 2026

Jennifer

Room was clean and organized. Location was ideal for skiing at Gunstock nearby. TV in room was not functional.

Leisure Friends

4/10

Poor

08 Feb 2026

Megan

It was not mentioned when booking that there pool was closed from the state due to water quality issues. The bathrooms were not clean, there was hair in the shower and all over the floors in the bathroom and hairs in the sheets. For the money I paid it was not worth it.

Leisure Family_with_children

10/10

Exceptional

08 Feb 2026

ian

Good thank you

10/10

Exceptional

01 Feb 2026

Daniel

Great room. Very clean and newer looking. Family loved the breakfast the next day.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Mary

Room was clean and staff was great.

Business Self

8/10

Excellent

26 Jan 2026

Christopher

The room was clean and the staff was excellent. Older building, so the rooms weren’t anything fancy.

8/10

Excellent

24 Jan 2026

Luis

Yes

10/10

Exceptional

18 Jan 2026

Lida

La habitación impecable, el personal amable y buenos servicios.
Sin olvidar el dasayuno, para todos los gustos y muy rico.

Leisure Partner

6/10

Pleasant

16 Jan 2026

James

I will hold my tongue. Im big on personal experience. You will make your own judgements. It wont take long.

8/10

Excellent

29 Dec 2025

David

Room was clean, loved that they had free breakfast and also coffee and juice available at all times as an amenity. Only thing to mention that i didnt like was that the pool was a bit too cold for me to get in.

10/10

Exceptional

20 Dec 2025

janice

This hotel is very nice. Lobby and rooms were very clean, modern and comfortable. Beds were comfortable and the towels full and fluffy. The only complaint I have was the breakfast. The eggs and sausage were unappealing . I would not even consider trying them.

Leisure Partner

2/10

Poor

05 Dec 2025

James

Dump

Partner