Name: PESTANA POUSADA SERRA DA ESTRELA
Address: estrada nacional 339 - penhas da saude, 6200-324, Covilha, 6200-324, PT

8/10

Excellent

03 Aug 2026

Victoria

Fantastic location, incredible views. Quiet & peaceful, a perfect place to relax. Welcoming, helpful reception staff. Bar & restaurant felt understaffed at dinner time as service in both was slow (more a management issue as the staff present were clearly working hard). Kids menu available in restaurant only. Would visit again.

10/10

Exceptional

19 Jul 2026

Paulo

Staff were very attentive.

8/10

Excellent

18 Jun 2026

Russell

A very cool location and history to this converted building. Our room was very white and clean, a tribute to its past I'm sure. Staff were almost all great. Our waiter would go a long way if he smiled or at least pretended he was happy to have this job. Overall a good experience.

Partner

10/10

Exceptional

03 Mar 2026

Lars Eide

I enjoyed the most how true the place is to its history. You will, for example, not get bathrooms like this elsewhere today. And it works perfectly. So: welcome to another time and another place!

Self

10/10

Exceptional

29 Jan 2026

Dolores

Very helpful & friendly staff.
Above all, a imposing building in a stunning mountain location especially after a night of snow.
Excellent dinner and breakfast buffet.

Leisure Family

10/10

Exceptional

09 Oct 2025

Glen

Spectacular drive to the hotel and then from the hotel over the mountains to Coimbre. Views were absolutely amazing. The hotel is fantastic. Loved every minute of our experience there.

Friends_and_family Friends

8/10

Excellent

02 Oct 2025

Sandrine

Worth it for the view

This is a beautiful spot and hotel for those exploring the Parque Natural da Serra da Estrela. I gave it less of a rating for a couple of reasons. The food at dinner was not up to what I would have expected of a place like this, just ok. Breakfast was great however. I had a room with a turret and the space and view were amazing, but the washrooms needed a bit of work to make it a 4 or 5 star place.

Self

10/10

Exceptional

20 Sep 2025

jonathan

Beautiful unique property with excellent facilities and staff who do their best to help.

10/10

Exceptional

11 Jul 2025

JUNE

Breathe the fresh air

Stunning private location and venue. We didn’t get much views of the valley from our Turrett room but it was nice to have our own balcony. The AC in the room isn’t that efficient at cooling but other than that, everything was perfect

Partner

10/10

Exceptional

26 Jun 2025

Antonio

The view was spectacular. Great breakfast options.

Leisure Partner

10/10

Exceptional

18 May 2025

Meghan

Lovely, clean, peaceful. And the staff were incredible - we left before breakfast, and they packed us fresh pastries to take with us. They met us at the counter with them at the crack of dawn. What a wonderful experience.

Leisure Family

10/10

Exceptional

16 May 2025

Sandra

Like the place

Leisure Partner

6/10

Pleasant

27 Feb 2025

Eva

Tired hotel rooms .

Well located hotel and beautiful lobby area.
Great staff . Valet parking which is helpful. Our room was extremely small, the towels were old and needed replacing , the bed comfy but pillows were not. I would say the hotel needs a refurb.

Partner

6/10

Pleasant

22 Jan 2025

Neil

Very average food
Pleasant staff

Leisure

8/10

Excellent

20 Sep 2024

Eduardo

Good hotel. Far away from town. Incredibly view.

Leisure Partner

10/10

Exceptional

17 Sep 2024

Jean

Nice and quiet hotel

Nice and quiet hotel

Partner

10/10

Exceptional

07 Sep 2024

Derek

Room with a view

After a winding road we arrived at a beautiful hotel. Checking in was done with ease and our room had the most beautiful vista, garden’s wonderful well worth the journey.

Partner

6/10

Pleasant

03 Aug 2024

Fernando

Be prepared to eat on site, but the restaurant menu does not offer a lot of choices. bar is located inside the restaurant so it’s a bit awkward. The grounds could be beautiful but look neglected which is a shame. Water in the indoor pool was freezing!!

Leisure Family_with_children

10/10

Exceptional

11 Jul 2024

anthony

Portugal mountain get away

It was fabulous

Partner

10/10

Exceptional

22 May 2024

amber

Excellent

Excellent hotel! Would recommend! Includes an amazing breakfast.

Partner

10/10

Exceptional

25 Nov 2023

ricardo p

The place is beautiful and the view is impressive. Quiet and relaxing.

Leisure Partner

6/10

Pleasant

12 Sep 2023

Jarbas

Beautiful old building in amazing locality.
The staff not friendly enough. The breakfast the most disappointing. Hard croissants, fruit past it’s peak and coffee machines that need attention.

Leisure Partner

10/10

Exceptional

18 Jul 2023

Stephen

Amazing views

A lovely stop over with amazing views

Friends_and_family Family

10/10

Exceptional

21 May 2023

Mary

Staff was amazing. The property is interesting and in a beautiful location. Great for hiking!

Leisure Self

6/10

Pleasant

03 May 2023

Karni

Hotel or hospital?

There was a strange feeling that we were in a hospital and not a hotel.

Friends_and_family Family

8/10

Excellent

19 Apr 2023

Moshe

The hotel is located in a magnificent location with stunning views. The place is quiet; the staff is friendly and welcoming.

Leisure Family

10/10

Exceptional

09 Apr 2023

Hanna

Beautiful hotel, friendly staff, wonderful breakfast options. Absolutely breathtaking location and views

Leisure Self

8/10

Excellent

10 Sep 2022

Jane

Short break

We enjoyed taking my dad to the mountains for his 90th birthday. He'd flown over them so many times to the algarve he wanted to see them up close. The hotel and the scenery didn't disappoint.

Friends_and_family Family

10/10

Exceptional

25 May 2022

Charlotte Bach

Fantastic service and excellent surroundings.
The staff was brilliant

Leisure Partner

4/10

Poor

07 Nov 2021

marcelo

Great view.
Sauna was turned off, and when i complained a staff said was turning it on, and she just disapeared.....
Staff not commited to guests!!

Leisure Family

6/10

Pleasant

07 Dec 2020

Derrick

Doing the best under the circumstances

The hotel was doing the best it could during the Covid restrictions. We stayed one night and it was obvious the staff were struggling to service the families.

Friends_and_family Family

10/10

Exceptional

19 Nov 2019

Verified traveler

Great Poussada with Excellent Views

Hotel has excellent views.
As with other Portuguese Poussadas the staff was welcoming, the restaurant and the included breakfast was very good

Friends_and_family Family

10/10

Exceptional

13 Aug 2019

Tony

The layout of of the hotel is wonderful as every room has a great view down the hillside across the vast plain below. It has a nice old fashioned feel being built in the 1920s and has a touch of the Agatha Christie about it. However the whole hotel has been restored with modern facilities and decor (perhaps the interior decor is a little too modern and plain and doesn’t exploit the period design of the property).

Our room was wonderful, large bedroom with balcony, separate dressing room and large well appointed bathroom and for around 220 Euros for 2 nights, that was excellent value (Saturday and Sunday nights in mid August B&B).

For those who wanted to use the Spa and treatments I guess it was even more special.

The niggles were:
- A kettle and tea making facilities were provided in the room for the first night (perfect for Brits), but a charge of 5 Euros for another tea bag and synthetic milk sachet for each subsequent night was petty and absurd.

- The restaurant was nice and the food quite good (very good for breakfast) but we were only offered a buffet at 30 Euros per person. Expensive for the quality of food provided (nice but nothing special).

Leisure Partner

10/10

Exceptional

08 May 2019

Geoffrey

Well worth the trip to hotel and then to the top of mountain pray for a clear dry day.Hotel food excellent, service in all areas excellent.All amenities swimming pool etc excellent.Easy parking.

Partner

6/10

Pleasant

18 Apr 2019

Rosie

Property set is really breathtaking. However the exterior beauty of this pousada is an illusion. The interior is very flawed. First and foremost never book the second floor. The walls are paper thin. Therefore noise level is very high. We booked 4 nights and only slept 1 night. The reason is because after so so many complaints they had no choice but to change us rooms. Breakfast was good but not very creative. The exact same items every morning. Staff is very friendly and they really try. The problem is management. They do not seem to fully grasp the meaning of “Customer Service”. The staff has no authority. All decisions must be past to management no matter how insignificant the question is. The bathrooms need a renovation. Public areas are very clean and well kept. Try not to book twin beds because the mattresses are not balanced. You could actually end up on the floor and get hurt. Just remember when booking that there is nothing at all around the Pousada. If you need anything at all pick it up in the town of Covilha below before heading up or else it will cost you a lot of money by purchasing everything at the Pousada.
I must say the best thing this Pousada has is the “View”, just breathtaking.

Leisure Partner

6/10

Pleasant

17 Apr 2019

i/o

People & facilities were nice, just felt that something was missing. Empty hotel, I guess, when other places we stayed at were pretty full. Other pousadas we've stayed in have much more old-building charm plus modern rooms. Here, charm, not so much. Feels like a new building slapped up around an old-style elevator.

Leisure Partner

4/10

Poor

16 Dec 2018

Verified traveler

we did like the view and the location
we didn't like the buffet food ( too expensive and bad ) , our room was small , elevator door is too heavy

Leisure Partner

10/10

Exceptional

08 Nov 2018

William

We enjoyed our stay at Pousada da Serra da Estrela. The location is wonderfully set in the mountains, the room was modern and well supplied and the restaurant's buffet was amazing.

10/10

Exceptional

13 Oct 2018

Lynn

This hotel is in the mountains 4,000 feet high. Spectacular views, 2 beautiful pools and lovely bar and dinning room. Once you are there, I dont think many will want to drive back down the narrow road to town for dinner. Breakfast is a nice buffet, but not extraordinary. Our dinners were ok but again not up to expectations for such a grand place. Staff was friendly and helpful but some difficulty with English.

10/10

Exceptional

29 May 2018

Stuart

Great views from this lovely hotel. Very helpful staff. Booked a Double/Twin room and I was sure i mentioned I wanted a double in notes on booking. Anyway on arriving at then room it was a twin. I asked at reception if I could change for a double. Was quickly shown a double but it was a smaller room so we decided to stay with the twin beds. By the time I went back to the room only minutes later the twin beds had been stripped and were being converted into a very large double - excellent service. Also had super meal in the hotel restaurant.

Partner

10/10

Exceptional

17 Mar 2018

court

Excellent

Very friendly and helpull staf.
Fine food.

Partner

10/10

Exceptional

17 Sep 2017

mary

Fantastic place

Set in a beautiful setting, the front house and restaurant staff could not have been more helpful.the facilities are wonderful.Only small downside the limited card for the restaurant and upkeep of house keeping.

10/10

Exceptional

27 Aug 2017

Verified traveler

Great

Excellent food
Hotel has a great view
Friendly staff
Good amenities

10/10

Exceptional

15 Jul 2017

S Sara F

Breathtaking

We had no idea of the location of the hotel, so when we drove up to the hotel the view was breathtaking. Staff was friendly, rooms were bright and clean. Restaurant was bright and staff was attentive. Pool area outside had a beautiful view.

Family

8/10

Excellent

13 Jun 2017

James

Great hotel, poor dining.

Lovely old-style hotel. Large outdoor pool with views across the valley 800 metres below. House Martins swooping back and forth in front of out balcony. Incredibly helpful and friendly staff. BUT dinner was awful, the only really bad meal that we had in Portugal.

Partner

10/10

Exceptional

21 Apr 2017

Drew D

Incredible Place!!!!

Outstanding in all ways ! Great Staff! GREAT FOOD! Awesome rooms! Great value for the price! Outstanding views!!!!! Doesn't get much better!!!

8/10

Excellent

17 Oct 2016

agtraveler

Great getaway spa hotel.

Great historic hotel located high in mountains. Has spa and close to mountain areas.

10/10

Exceptional

22 Sep 2016

Nigel

Stunning in all Respects

Fabulous hotel, great restaurant and friendly welcoming staff. Nothing is too much trouble!
Stunning Location....you must go to the top of the glacier some 2000m up where there is a small Commercial Centre.
Hotel has all the facilities you could want for an enjoyable and relaxing break. Only regret was that we stayed for just one night. Will visit again and stay for 2 or 3 nights.

6/10

Pleasant

19 Sep 2016

Verified traveler

Pretty view, if you don't have car far from any other facilities!!!! Restaurant food expensive and you are stuck here. Beds uncomfortable. Old stuffy hotel in pretty location. Understaffed for checkout. Really? ... Only one person at 9 am for checking out this huge hotel?

6/10

Pleasant

12 Aug 2016

la misere

Still feels like a hospital

Location is great on top of mountain, with nice views. If you want to go up to serra da estrela it is a great place to stay. Pool is much smaller than picture suggest and water in outside pool is freezing.
Place used to be a hospital to treat tubercolisis patients. Still feels like a hospital with long narrow hallways. Rooms and bathrooms were spacious.
The hospital history might feel a bit creepy for some people.

10/10

Exceptional

16 Jul 2016

Francisco

A gem at Serra da Estrela

We really enjoyed our stay, fantastic views all around, great staff.

Partner

10/10

Exceptional

21 Apr 2016

Verified traveler

Up in the mountains

A spectacular conversion of a grand old building. Stunning fit and finish throughout. Big rooms, a lovely pool and spa. Friendly, helpful staff.

Family

10/10

Exceptional

21 Feb 2016

Jock

Fantastic hotel ,highly recommended

Had two fabulous days at a great hotel.Would visit again.

10/10

Exceptional

31 Jan 2016

michael

A fantastic hotel and location overlooking the town of Covilha...spectacular at night! Would highly recommend this hotel...

Partner

10/10

Exceptional

06 Oct 2015

Daniel

Great hotel in the mountains

Everything you expect from these POUSADAS!
A very specual resort maintained in peak conditions.

Partner

10/10

Exceptional

27 Sep 2015

Verified traveler

A great hotel

Arrived late and tired. Staff were very helpful and accommodating. We ate in the restaurant as we were too tired to go out. The food was fantastic. We chose for an a la carte style menu of local dishes. The grounds are nice for a stroll and if you're up early enough the sunrise from the communal balconies is stunning.

Family

10/10

Exceptional

24 Jul 2015

Verified traveler

Great hotel

Great hotel, great location and views

Partner

8/10

Excellent

17 Jul 2015

Verified traveler

Nice Place :-)

I stayed on the posada with my family, beautiful place, we enjoyed the swimming pool

8/10

Excellent

14 Jan 2015

Fernando Miami

Excelent stay

Nice new hotel. Great amenities, service and value for the money. Beautiful view, incrusted in the mountain, however location is just OK if you want to come and go from the nearest city. I would recommend.

Family

10/10

Exceptional

03 Aug 2026

Márcia

Excelente localização e atendimento! Quarto confortável e sempre limpo. Muitas opções para descansar nas áreas interna e externa do hotel. Valeu muito a pena a estadia!

8/10

Excellent

01 Aug 2026

Rui

Piscina pequena para a quantidade de hóspedes e crianças. Jardim bom para descansar.

6/10

Pleasant

29 Jul 2026

Thomas

Lidt spids og bedre vidende opfattelse af medarbejderen ved tjek ind.
Værelset og balkon har fin størrelse. Badeværelset gammelt. Ikke muligt at åbne vindue pga. rullegardin.
Pga. beliggenheden er man nærmest tvunget til at spise på stedet. Der skal bestilles bord i restauranten men ikke i baren, som tilbyder lettere anretninger. Åbenbart var restauranten ikke åben, så alle gik i baren, som resulterede i lange ventetider på at få plads. Langsom betjening, og maden absolut ikke værd at vente så lang tid på.

8/10

Excellent

27 Jul 2026

ANTONIO

Buen hotel y buen desayuno, La TV no iba bien y no pudimos ver la final del Mundial de Futbol

8/10

Excellent

17 Jul 2026

Fernando

Normalmente piscinas internas tem a temperatura da água mais alta, não natural como foi o caso.
O mais desagradável no entanto foram as crianças que apesar de poucas estavam fazendo uma arruaça e uma delas as pular na piscina, por muito pouco não foi em mim. O pai assistiu a tudo e nada fez. Infelizmente a falta de educação dos dias de hoje é lamentável!

Partner

10/10

Exceptional

10 Mar 2026

GUILHERME

O hotel histórico é lindo demais. O atendimento do staff foi muito cordial. Todos foram extremamente educados.

4/10

Poor

18 Feb 2026

Edyane

Equipe péssima, me exigiram um cartão de crédito e me cobraram 498 EUROS sendo que nada consumi, e foi difícil de estornar e nem sei se du certo. Uma tal de Ana Martins que fez isso. No jantar tem 20 mesas e 1atendente, que não consegue e trabalha zangado. Tudo muito precário e ruim.
Não recomendo.

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Rafael

Estadia muito boa! Equipe atenciosa, café da manhã muito bom

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Renato

Instalações, atendimento, refeições impecáveis.

10/10

Exceptional

24 Jan 2026

laercio

Tudo de muito bom

Partner

6/10

Pleasant

11 Jan 2026

Larissa

O hotel é bom mas tem melhorias a serem feitas. A localização é ótima e as instalações são muito bonitas. Todavia, precisa trocar os colchões que são muito moles e já estão tortos. Os funcionários são ótimos e muito prestativos porém falta gente e com isso todo o serviço fica prejudicado e demorado. Em um dos dias fui comer no bar às 17:30h e o funcionário disse que levaria 45min para preparar 1 tosta mista porque ele estava sozinho atendendo o bar e o serviço de quarto e era ele quem tinha que ir até a cozinha preparar os lanches. Um absurdo para um hotel de uma rede desse tamanho, num sábado à tarde com ocupação alta! Acabei tomando só 1 cappucino porque fiquei com dó do funcionário. Quando estava voltando para meu quarto vi o mesmo funcionário subindo e entregando o serviço de quarto. Por fim, a comida do restaurante pode melhorar. Os preços são muito altos para a qualidade oferecida. A melhor refeição é o café da manhã esse não tenho o que reclamar e estava ótimo.

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Marcos

Quartos limpos e grsndes! Café da manhã muito bom com frutas, pães, ovos mexidos e embutidos. Vista da pousada simplismente linda. Recomendo.
..

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Mohamed

Quarto limpo, amplo e confortável.

Partner

10/10

Exceptional

18 Dec 2025

Carlos Aurélio da Rocha

Foi tudo maravilhoso. Desde a equipa, o pequeno almoço e a acomodação.

Partner

10/10

Exceptional

23 Nov 2025

Luana

Simpatia dos funcionários.

10/10

Exceptional

08 Nov 2025

NADIA

La

10/10

Exceptional

20 Oct 2025

Kaius

Perfect place in all aspects.

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Yohichiro

景色が素晴らしいロケーションありました。
バルコニーからの眺めは最高でした。
もう一度宿泊したいと思いました。

Leisure Family

10/10

Exceptional

01 Oct 2025

Sabine

Super schönes und gepflegtes Haus, traumhafte Sicht ins Tal, zuvorkommendes Personal, ruhig, ein Ort der Entspannung und zum Wohlfühlen!

Leisure Partner

10/10

Exceptional

27 Jul 2025

Mario

Todo perfecto

10/10

Exceptional

20 Jul 2025

Johannes

Unieke locatie, in een uniek gebouw zeer goed neergezet en uitgevoerd! Alles klopt!

Leisure Partner

10/10

Exceptional

03 Jul 2025

Benita

Alles war rundherum toll, eventuell könnte das Bett bald eine neue Matratze gebrauchen 😉

Leisure Family

10/10

Exceptional

13 Jun 2025

E.

Erg mooie locatie prachtig uitzicht mooi oud gebouw. Heerlijk binnenbad ook mooi buitenbad maar daar was het te fris voor. Leuke speelkamer met o.a. tafeltennis en tafelvoetbal. Het is fijn dat er een restaurant is maar dat mag wel enigszins verbeterd worden. De prjjs/ kwaliteit is niet in verhouding. Zeer vriendelijk man bij receptie, wij zouden er mits in de buurt zo weer verblijven.

Partner

10/10

Exceptional

25 May 2025

Fabiana

Lindo hotel, com uma magnífica área exterior. Funcionários simpáticos.

Partner

10/10

Exceptional

22 May 2025

Joaquim

Calme et air pur

Vue merveilleuse, calme et sérénité

Partner

10/10

Exceptional

19 May 2025

Paula Milano

Ótimo lugar!

Se você quer um lugar lindo, aconchegante e fino tudo ao mesmo tempo, este hotel é a melhor escolha. Funcionários muito bem treinados e dedicados ao trabalho que desempenham.

Friends_and_family Family

10/10

Exceptional

26 Apr 2025

Jean-Arnaud

Superbe

Excellent hôtel tres agréable et confortable

Partner

10/10

Exceptional

16 Apr 2025

Génesis

Fue una estupenda estadía, los niños adoraron, la vista simplemente perfecta.

Friends_and_family Family

8/10

Excellent

14 Apr 2025

Rodrigo

Boa opção

Bem localizado, confortável e quarto espaçoso

Friends_and_family Family

8/10

Excellent

10 Mar 2025

Ana Cristina

Um bom hotel, mas com algumas ressalvas.

É um bom hotel, mas pensando-se num Pestana, algumas coisas deixaram a desejar. Passamos uma noite, de terça para quarta-feira em pleno Carnaval. O hotel estava cheio, com muitas famílias com crianças porque o hotel estava oferecendo um pequeno baile. Acho que, por conta disso, o jantar foi em buffet e não a \"la carte\" e esse foi o maior problema da nossa estadia. A comida não estava boa, não estava apresentável e as várias sobremesas estavam ruins, sem gosto, feitas sem cuidado. O ponto alto do nosso jantar ficou por conta do garçom Tuma, um profissional muito simpático, sorridente e eficiente. Para compensar o péssimo jantar, o café da manhã foi maravilhoso, com muitas opções gostosas de bebidas, pães, frios e etc... Tudo o que um excelente café da manhã deve ter! Esse sim estava no nível de um Pestana! Outro problema que tivemos foi a falta de profissionais no bar após jantar. Só havia um funcionário para servir muitas mesas e pessoas e acabamos por ficar sem licor e café. Os quartos e banheiros são bons e espaçosos. Tudo estava muito limpo e arrumado. Os funcionários foram gentis e educados. O hotel é muito bonito, foi um sanatório no passado, se encontra numa região linda com paisagens bucólicas e muito próximo da torre da Serra da Estrela. A área do spa é muito boa, com uma piscina aquecida bem grande e com água bem quente. Não deixaria de recomendar este hotel, mas também não deixaria de fazer algumas ressalvas.

Friends_and_family Friends

10/10

Exceptional

18 Feb 2025

EWERTON

Linda vista, quartos confortáveis, desde a cama até o chuveiro muito bom!
Café da manhã excelente também!

Partner

10/10

Exceptional

14 Jan 2025

Katia

Checkin horrível

Checkin foi horrível. Porque o hotel não tinha a reserva e apesar do Hotéis.com enviar novamente, ficamos na recepção por mais de 1 hora e a recepcionista respondia só frases automáticas. Não fez nada para ajudar.
Essa 1a impressão foi horrível.
No restante as acomodações do hotel são excelentes e o café da manhã maravilhoso.

Partner

10/10

Exceptional

28 Sep 2024

Pedro c c

Uma escolha inigualável na Serra

Local é maravilhoso. Situado na serra mas próximo a Covilhã, permite ampla gama de visitas a pequenas cidades ou a trechos variados da Serra da Estrela.
Aposentos confortáveis, serviço impecável, bom estacionamento.

Partner

8/10

Excellent

24 Aug 2024

Fabienne

Le bruit de la fontaine la nuit lorsqu’on dort la fenêtre ouverte

Leisure Partner

10/10

Exceptional

09 Aug 2024

Pola

Nice

10/10

Exceptional

04 Aug 2024

Verified traveler

Supert familiehotell!

Veldig fint hotell høyt oppe over Covilhã. Fantastisk utsikt på 1200 moh. Innendørs lekerom, spillerom, basseng, treningsrom og spa + utendørs basseng og område for å slappe av. A la carte restaurant, bar og pool-bar. Supert for både store og små! God og innholdsrik frokost. Veldig god mat i pool-baren.

Friends_and_family Family

10/10

Exceptional

24 Feb 2024

Andréia cm

Excelente

Incrível

Partner

10/10

Exceptional

16 Feb 2024

Carlos