Hotel De Normandie

10/10

Exceptional

10 Mar 2026

James

Everything was perfect

8/10

Excellent

07 Feb 2026

G

Good stay ,lovely staff ,rooms need updating

Partner

8/10

Excellent

27 Jan 2026

Lisa

Breakfast was lovely - good selection of food and drink. All staff were very friendly during our stay. Room was cleaned promptly everyday and a decent amount of tea and coffee re-stocked! Very helpful in arranging room extras for my partner’s birthday.

Friends_and_family Friends

8/10

Excellent

01 Jan 2026

Stephen

Room was nice and clean . Reception staff very helpful and allowed us to go to room earlier than expected .

Partner

8/10

Excellent

13 Dec 2025

linda

breakfast

Partner

10/10

Exceptional

10 Dec 2025

Doreen

We did find the bed to be small but we were swapped to another room without any fuss. Our stay was lovely. The hotel was very nice and clean. The bed was really comfy. The food was excellent and the staff were really friendly.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Melanie

Lovely hotel and great value. Swimming pool was cold and sauna was under maintenance which was a shame. Some places in hotel where been painted and rhe smell was atrong. But it was out of season so these jobs need doing. Breakfast choice is very good, lots of continental and a full english. Drinks in the bar were expwnsive. All staff helpful and always quuck to clean the plates etc.

Leisure Family

10/10

Exceptional

27 Nov 2025

Elizabeth

Really good value for money

10/10

Exceptional

22 Nov 2025

Amanda

Everything was perfect plus fab location
Short walk to town snd in bus route

Self

8/10

Excellent

16 Nov 2025

Kim

The room was lovely food good, my only criticism is the swimming pool was NOT heated, I was told it was 28 degrees but it certainly was not.

Kim chudyba

Leisure Self

6/10

Pleasant

14 Nov 2025

Lindsey

The double bed was 2 single beds pushed together and one was higher than the other, meaning the bed was not level.
Cleanliness, we found a couple of things that were an issue.
Staff were kind and helpful.
You can hear everything that's going on around you, people walking and the corridor.

Partner

6/10

Pleasant

10 Nov 2025

stephen

Room needs updating. Staff courteous

10/10

Exceptional

07 Nov 2025

Jennifer

Very friendly helpful staff , great food and value for money.

Business

8/10

Excellent

06 Nov 2025

jean

Supetb food

Leisure Partner

10/10

Exceptional

05 Nov 2025

colin

The food was excelent as were the staff and roomfacilites.
I would highly recomend.

8/10

Excellent

03 Nov 2025

Ian

We stayed for a week while visiting family and there was an excellent breakfast choice and also excellent dining menu if required. We were staying in a room at the back of the hotel which was a lovely room, only fault would be it was warm in the room without any heating on so we had the window open during the night and had some noise from air conditioning units/oil heating units turning on and off during the night. Would definitely recommend to stay here. Transport links from the airport is easy with buses for less than £3 or a taxi for approx £30

Leisure Partner

8/10

Excellent

02 Nov 2025

Nichola

Spacious room. Nice lounge area.

Friends_and_family Friends

10/10

Exceptional

02 Nov 2025

Paul

Clean, friendly and good location

Self

10/10

Exceptional

01 Nov 2025

Sandra

I had a lovely stay and can't fault it the staff were. Ery good and the cleanliness fantastic great value for money and the kids loved the pool food excellent can't wait for my next trip and will use the same hotel

Leisure Family_with_children

6/10

Pleasant

29 Oct 2025

Paul

The room was ok, asked for a lower floor room, was told there is a lift, used the lift but there are still stairs as floors are uneven. The beds were made each day but not with fresh linen and floor was never hoovered. And parking is a joke.

Friends_and_family Family

8/10

Excellent

28 Oct 2025

David

Staff very welcoming, food great and the room was good, only issue was car parking bays, are too small for modern cars, we were told by another person his was hit,there was another car park but that was also very tight, thankfully our car wasn’t knocked,
Would highly recommend the hotel

8/10

Excellent

28 Oct 2025

Mark

Staff very good. Lovely food. Some aspects a little tired and dated, such as bathroom and net curtains but hotel was very good value for money.

Leisure

8/10

Excellent

27 Oct 2025

Benjamin

Lots of breakfast options, very nice staff

Leisure Family

10/10

Exceptional

24 Oct 2025

Marion

Newly refurbished rooms, staff lovely, pleasant, comfortable stay, apart from the double glazed window in room, which was gapping and didn't keep out the noise from the extractor fans. Needs fixed. Made staff aware of this and they offered to change rooms, but, we were happy to stay put. Rooms held the heat so wasn't too much of a problem. Window still needs sorted though. Room 91. Cobweb dust on every corner of ceiling, so, although room adequate, needs properly cleaned. Enjoyed our stay though and would return. Good location.

Leisure Family

10/10

Exceptional

24 Oct 2025

Norman

The breakfast was fresh and continually updated. The choices were the best I've seen in several years of visiting various hotels!

Leisure Partner

8/10

Excellent

23 Oct 2025

Ahmed Mumtaz

Quick and easy checkin process, good breakfast, polite staff, free parking, clean and big room.

Business

4/10

Poor

22 Oct 2025

Charles

Breakfast was really good and all good quality ingredients

Business_and_leisure Partner

10/10

Exceptional

20 Oct 2025

Kerry

Lovely hotel with a warm welcome. The room was clean and comfortable with a sparkling bathroom and everything just as you would want it.

Varied and plentiful breakfast. We also used the restaurant for an evening meal and the food we ordered was delicious, an excellent live saxophonist playing as we ate. Will definitely return.

Leisure Partner

10/10

Exceptional

17 Oct 2025

Kirran

Lovely hotel and staff were amazing

10/10

Exceptional

13 Oct 2025

Tim

Good value all round

Leisure Family

10/10

Exceptional

03 Oct 2025

Lesley

The room was wonderful. The food was good and the staff were always helpful, friendly and polite. The bathroom in our room was a little old fashioned and the shower had to be hand held. However, this was not really a problem. Everything else was so good, that honestly, a tiny problem like that was nothing really. Would come again to this lovely hotel.

Leisure Family

6/10

Pleasant

25 Sep 2025

Malcolm

Good value. We paid for a seaview. Excellent breakfast buffet

Leisure Partner

10/10

Exceptional

25 Sep 2025

Jennifer

Very cean and very friendly staff . The food is soooo good x

Business

10/10

Exceptional

11 Sep 2025

Colin

Only negative was cold water in rooms was not cold. It was a bit far from the bus station but very near a beach and sea lido. The swimming pool was warm and so was the room it was in. It was open long hours so was convenient and not too busy.

Leisure Partner

10/10

Exceptional

31 Aug 2025

Heidi

Hotel was lovely and staff were amazing

Leisure Family_with_children

10/10

Exceptional

29 Aug 2025

Boban

Breakfast and staff servings are amazing. Staff overall are friendly. Good place of stay. Highly recommendable. Had issues with parking but staff manages this alright.

Family_with_children

8/10

Excellent

22 Aug 2025

Claudia

Stayed at this property 10 years ago and did so once again. Breakfast was very good and staff very friendly and helpful. Bus stop nearby if one doesn't want to walk 15 minutes into St. Helier. Rooms are a bit outdated but comfortable. Nice area to lock up a bike, too.

Leisure Friends

4/10

Poor

21 Aug 2025

Nourhan

The staff were very nice and friendly, and the breakfast buffet was good with plenty of tasty options. However, the room was old and definitely in need of refurbishment. We had a family room where the lighting was poor, there was no fridge, and the bathtub was leaking.

Leisure Family_with_children

10/10

Exceptional

20 Aug 2025

LISA

Fantastic hotel

10/10

Exceptional

03 Aug 2025

Samantha

Great location, staff were very helpfull, comfy beds quite location at night even though there is a pub oppisite

10/10

Exceptional

30 Jul 2025

Stuart

The place on the whole was just really nice, all of the staff were very friendly and accommodating, credit to the reception staff, the service was impeccable! The breakfast was lovely with a great choice, the bar clean and cosy and added bonus of the upstairs terrace! Food was great too on the couple of occasions we ate there! My room was small but cosy and clean with a comfortable bed so all good! Didn’t get the name of the reception staff but the little one was lovely and helpful in arranging so we didn’t have to move rooms for our extra night stay so thank you ☺️

Leisure Family

10/10

Exceptional

11 Jul 2025

Samantha

Room was comfortable and airy. Food was exceptional. Buffet style breakfast and evening meals had plenty of choice. Staff were polite and helpful and always smiling. The bus stops right outside and it is across the road from a beautiful beach

Leisure Partner

10/10

Exceptional

03 Jul 2025

Amy

Property was lovely and modern and staff were very friendly. The air con was a life saver and lots of choice at breakfast.

Business Self

8/10

Excellent

14 Jun 2025

cath

Hotel that provides clean rooms frankly refurbished.
Slightly haphazard layout of communal areas
Dining area feels dark since few windows.

Leisure Family

6/10

Pleasant

07 May 2025

Michelle

The staff were very kind, however when i asked what would they recommend to do with a teenage

8/10

Excellent

16 Apr 2025

Tony

Nice clean hotel within easy walking distance of St Helier centre. Hotel enu and meals were very good. Also a very lively pub across the road from the hotel which did food at a reasonable price.

6/10

Pleasant

14 Apr 2025

Nathalie

Average

It was an average hotel, this was the last of 5 hotels of a bigger trip and it was very very basic. The water for the bath and and shower were luke warm at best, the pool changing rooms were tiny and overcrowded with people actually getting changed in the corridor outside the changing room. The jacuzzi was open but was not working. Poorly catered for vegans. The rooms were comfortable and clean, the hotel is a 15 minute walk to town and opposite the beautiful beach.

Partner

8/10

Excellent

23 Mar 2025

Paul

Nice hotel,close to st hellier.

Partner

10/10

Exceptional

15 Mar 2025

Keith

Stayed many times, lovely hotel

Partner

8/10

Excellent

05 Mar 2025

Patricia Ann

I’ve stayed here before. Nice staff. Clean and tidy. Good food

Leisure Self

8/10

Excellent

01 Mar 2025

Alan

Really good hotel

Service was very good and attentive, had a couple of things in bedroom needing attention but staff were very prompt in dealing with it, restaurant food was very good.

Friends_and_family Friends

8/10

Excellent

19 Feb 2025

Irene

Carpets could be replaced

Leisure

8/10

Excellent

27 Jan 2025

Matthew

_

Business_and_leisure Self

6/10

Pleasant

24 Jan 2025

Maria

Nice hotel good location

Nice hotel in a very pleasant location. However breakfast served on the first day was cold despite beinv served imm
Then when we complained we waited half an hour for more.

Otherwise everything else was okay

Friends_and_family Friends

8/10

Excellent

20 Jan 2025

david

The room we were in had been renovated just a bit if a squeeze bur was wekk equiped. The breakfast was good quality and fir the first time I found an hoiel toaster that actually did the job in 1 go.
The evening meal was also great value and copious amounts
Had a problem with noise from the room underneath but sorted by night porter after my unsuccessful request at 2am! This was dealt with on checkout as well.
Altogether a good value hotel

Leisure Partner

8/10

Excellent

16 Dec 2024

Andy

Room was pretty basic but quiet and comfy beds. Could do with a refresh though, especially the bathroom, small rust spots on sink and shower drain. Shower leaked but was actually ok once you were in. Staff were excellent though and the food was fantastic, we ate in the restaurant every night. Reasonably priced as well compared to other olaces close by

Leisure Partner

10/10

Exceptional

15 Dec 2024

Craig

Arrived at the hotel for a birthday weekend for me and the hubby, staff were very friendly and even upgraded our room. The pool, jacuzzi and sauna are one of the main reasons we booked the hotel and didn’t disappoint had it to ourselves most of the weekend. Breakfast was lovely lots of choice from continental- cereal, fruit, ham, cheese etc and then a gorgeous full English breakfast.
Would highly recommend this hotel close to amenities and lovely views of the sea with a pub attached to the hotel but a nicer one across the road will definitely be back

Leisure Partner

6/10

Pleasant

20 Nov 2024

Kim

The room photo is not the room you get, only 3 rooms have this balcony. The view from the hotel is of the public toilets and municipal pumping station.

Leisure Self

10/10

Exceptional

11 Nov 2024

Johnny

wonderful stay mikeal and staff amazing been several times now wont stay any where else thanks the lockwoods

Leisure Family

6/10

Pleasant

10 Nov 2024

Laura

Really nice room, hotel is in a good location close to the centre. Breakfast was lovely with a good selection of continental breakfast. Staff were friendly and helpful

Leisure Partner

8/10

Excellent

09 Nov 2024

Anne

I liked the location. The bus stop was right outside the Hotel door and the service was very good. The rooms were spacious and the bed was comfortable. Breakfast was amazing. Great choice. Only minor complaint was the shower. Not very powerful, obviously due to poor water pressure. Definitely would return though.

8/10

Excellent

07 Nov 2024

Anne

Lovely clean Hotel and breakfast is excellent. Only one small complaint and that’s the poor shower pressure.

8/10

Excellent

01 Nov 2024

Elizabeth

Hotel de Normande review

Loved the friendly & helpful staff at reception & restaurant. Bar food was delicious & well presented. Pool & sauna were great. Good location, across from beach & bus stop across the road from hotel.
Areas for improvement- no food service available from breakfast until bar opens at 5pm apart from limited prepacked sandwiches, crisps etc.
Pool & sauna area is not suitable for anyone with limited mobility, narrow stairs, no hand rails and wet floors. Also high doorstop at door between games room and ground floor rooms. This is dangerous.
All of above easy remedied!!
Signage required in short term.
Thank you for an enjoyable stay x

Partner

4/10

Poor

31 Oct 2024

Raymond

This hotel was cheap and for good reason, changed room twice. On a plus note the staff was friendly, and it had a car park, but very very dated. You get what you pay for

Leisure Family

6/10

Pleasant

29 Oct 2024

Miss Jacqueline

Avarage good location 10 min on bus from town

Hotel was ok for the price ,pool area was very poor and changing rooms big let down security lockers not working and all rusty, breakfast was good for thebprice we paid good service ,hotel bar lacks alchol free drinks so only soft drink option for us who dont drink ,

Partner

8/10

Excellent

27 Oct 2024

Timothy

The staff were very polite , lovely restaurant swimming pool and sauna. The bathroom was a little cramped and the shower was not very powerful the windows looked out over the kitchen roof where you could simetimes here the extractor fan and smell the food

Leisure

8/10

Excellent

27 Oct 2024

Tim

Excellent value for money
Nice coastal position
Liberty Bus stop outside
Can walk to St Helier in 15 mins
Great budget option

Self

8/10

Excellent

25 Oct 2024

Helen

Family break

No issues with the hotel. It was clean, staff were friendly. The bar food we had was excellent and it was in a great location. If I had to point at anything it would be that the jacuzzi wasn't brilliant. Overall the stay was excellent a d I would use the hotel again

Friends_and_family Family

8/10

Excellent

19 Oct 2024

Katy

Lovely family break

This was our first trip to Jersey with our 2 year old daughter. The staff were lovely with her and made her feel very welcome.
The reception, bar area and restaurant are decorated lovely. The room was a little outdated but it was clean and comfortable. The breakfast buffet was excellent, an amazing range of both cold and hot food options.
Good location directly across from the beach, car park was tight but we got a space everyday. Might be busier in peak seasons.
Overall a lovely stay would definitely return.

Friends_and_family Family

8/10

Excellent

14 Oct 2024

Wendy

Comfortable Stay

Very nice hotel, a 10 minute walk from St Helier. The room was bright, clean and spacious with tea making facilities. The beds were comfortable and the room had a good heater when needed. There was lots of choice for breakfast including a full English. The bar and restaurant area were tastefully decorated and the evening meal was lovely. I would recommend this hotel.

Partner

6/10

Pleasant

13 Oct 2024

Eddie

Quite the maze. !

Staff were very nice especially Rodney in bar. The direction and route to rooms was incredible and not in a good way - tough if depending on lifts or have much baggage.

While it was clear a lift was available it did not actually get you to your room. It would have been nice to know beforehand but also would probably mean we would have not have stayed.

Breakfast was varied enough but a bit pressured to finish for 9:30 No lazy coffee morning then. We had breakfast for 3 days but only decided to have on one day.

Location is excellent. All in all we would probably stay again but with less luggage as the maze like tour to rooms is quite an issue.

Partner

10/10

Exceptional

25 Sep 2024

Amy

Great location right opposite the beach. Friendly staff and a great breakfast.

Leisure Family

6/10

Pleasant

22 Sep 2024

Anita

Great location. Breakfast included. Comfortable bed. Nice pool.
Property was tired. Carpet dirty. Noise at night with window open for air. no air con and room hot, No fridge.

Leisure Partner

10/10

Exceptional

21 Sep 2024

Jayne

Perfect location!

Ideally situated on a frequent bus route with a stop just outside! Immaculately clean. Staff are excellent. Meals are very generous!

Partner

8/10

Excellent

20 Sep 2024

Susan

Excellent location
Staff friendly
Hotel clean and food very good.

Leisure Friends

10/10

Exceptional

19 Sep 2024

Dave

Very impressive. Parking is a bit of an issue but got lucky and found the last spot.

Business

10/10

Exceptional

09 Sep 2024

Jack

Location to beach was excellent, the only problem was the parking . There wasn't enough spaces ,cars had to be moved to access car.
The exit was difficult, unable to see vehicles approaching around bend .

Leisure Family

10/10

Exceptional

01 Sep 2024

Barbara

Had a fab time here. The hotel lovely and clean and well presented. . In a beautifull location close to the beach. The staff were very friendly and made you feel comfortable and well looked after. The food was delicious. I will definitely recommend and will be going back.

Leisure Family

8/10

Excellent

31 Aug 2024

Richard

All things considered, we had a great stay at the Normandie, would recommend, and would return.

Check in was friendly and efficient. All the staff we met were friendly and hard working.

Room 15 was a good size with a big bathroom; clean and well presented, and featured two comfy single beds pushed together. I don’t understand the other negative reviews about the rooms; ours was fine. Wifi was fast and worked well within the rooms.

We paid the small extra charge for breakfast each day and were grateful for it; the breakfast was very good in both selection and quality of ingredients. The times were also generous, with breakfast being available until 0930 weekdays and 1000 on weekends. The price of food and drink in Jersey is quite expensive, so would recommend paying the small amount extra for breakfast at this hotel.

Fortunately, the August bank holiday weekend wasn’t the hottest as the room was already quite warm. Although equipped with a fan, it was very noisy and did not provide much of a breeze. Recommend the hotel invests in some air conditioning.

As stated at the start of the review, we enjoyed our stay, would return, and do recommend. Thanks to all the staff for their contributions to our great stay.

Partner

8/10

Excellent

26 Aug 2024

Elizabeth

Excellent breakfast! Lots of choice and really tasty.

Leisure

10/10

Exceptional

09 Aug 2024

Ronald

a Really Good week

I especially liked the evening meals they were very tasty, also the 10% discount on hotel food proved useful.
Breakfast was good as well where it was a help yourself style and the staff were friendly.

Self

8/10

Excellent

01 Aug 2024

Linda

First Time in Jersey

Good location on the coast road. Bus stops right outside the hotel, 5 minutes ride into the centre of St Helier. Places to eat very close by. Breakfast good, didn't eat in the hotel in the evening so can't comment. Room could do with a bit of an update, also our room was too warm overnight, however, there was a free standing fan.

Partner

10/10

Exceptional

28 Jul 2024

James

Excellent hotel nice area and friendly staff

10/10

Exceptional

24 Jul 2024

Kevin

Excellent staff, friendly and helpful

8/10

Excellent

22 Jul 2024

Joanne

Excellent breakfast but dinner very disappointing.

Leisure Family_with_children

10/10

Exceptional

26 Jun 2024

Brian James

All the staff were exceptionally friendly and helpful. The food was excellent and fairly priced. All normal hotel facilities were very good, We were using local busses and all bus routes go to and from St Helier which makes it a critical location to be able to easily access. The hotel is on a frequent bus route to St Helier, and would be only a ten minute walk. Overall, I think it was one of the best hotel experiences I have ever had.

Leisure Partner

10/10

Exceptional

18 Jun 2024

Sola

Had a lovely stay, staff are nice and welcoming, room cleaning services great, hotel is adjacent to bus stop if going on public transport, pubs, stores and beach are nearby.

Leisure Family_with_children

8/10

Excellent

14 Jun 2024

michael

Ok

8/10

Excellent

12 Jun 2024

Phil

Bedside light didn't work. Not enough plug sockets in the room and none close to bed area

Leisure Self

8/10

Excellent

10 Jun 2024

Matt

Nice hotel, perfect for a short stay like mine. The rooms are basic and could do with being updated but was spacious and the bed was comfy. My room backed onto a road which was loud at times. Breakfast was very nice for a buffet.

Business Self

8/10

Excellent

09 Jun 2024

Amy

Nice location, friendly staff. Rooms basic but clean. Buses go right outside the hotel, beach is just across the road and there is also a shop and pub.

Leisure Family

8/10

Excellent

09 Jun 2024

Honorine

Lovely

Self

6/10

Pleasant

31 May 2024

Verified traveler

Low expectations met

Parking terrible and you have to hand your keys to your car in, did not feel safe.
Room was very outdated and tired. Was meet with curtains half fallen down and a non functioning tv.
Did not want my children to play on the carpet looked dirty.
Shower water hardly got warm, could not bath children as too cold.
That being said we knew it was a ‘cheap’ hotel and we booked late so expectations were low and was as expected in that regard.
Location was good could easily walk into town and was near good breakfast place ‘the good egg’. Was right opposite good beach.
Pool was decent.

Friends_and_family Family

10/10

Exceptional

28 May 2024

Esther

Great hotel staff were brilliant recently renovated and so well equipped. Pool and jacuzzi nice. Great location opposite beach and bus stop outside to easily get into St Helier and around the Island

Leisure Family

10/10

Exceptional

04 May 2024

Jacqueline

Good hotel lovely and clean .. food great
Just wished the bar was open longer like other hotels

Friends_and_family Friends

10/10

Exceptional

26 Apr 2024

DONIA

So friendly also helpful and so clean and everything excellent

Leisure

6/10

Pleasant

12 Apr 2024

Roy

Disappointing

Very disappointing. Cleanliness adequate but not outstanding. Food overpriced. Desk service friendly and efficient.

Friends_and_family Family

10/10

Exceptional

09 Apr 2024

N J

Family Easter holiday

We arrived early due to a Chacewater of flight time but this didn't inconvenience the hotel staff at all. They ensured our room was made available. We did report that the toilet was stained and this was immediately rectified. The room otherwise was extremely clean and tidy. Breakfast was perfectly cooked with plenty of cold buffet choices also. We also chose to eat in the hotel restaurant in the evenings and the food was excellent and very competitively priced, although the wine choice was limited and a touch pricey.

Friends_and_family Family

6/10

Pleasant

07 Apr 2024

Danielle

When we first arrived the room was not like any of the photos online. The safe didn’t work, water pressure was terrible and the door didn’t lock either.
The twin room, the beds were either side of the room not next to each other like on the photos. The room was right next to the busy road and we did not get any sleep on the first night.
Once moved rooms we had a family room with bunk beds but the toilet leaked and the safe still didn’t work.

Leisure Friends

8/10

Excellent

24 Mar 2024

Hazel

Right by the glorious beach.
Easy walk into main town square.
Fabulous food options in and around hotel.
Delicious hotel breakfast in really good breakfasting restaurant. Really good staff at breakfast.
Really lovely and helpful day reception staff (Zara especially)

Leisure Friends