Name: Home2 Suites By Hilton Erie
Address: 8035 Oliver Road, Erie, 16509, US

6/10

Pleasant

04 Aug 2026

June

The staff was very nice and helpful. The room was set up very nicely. The bathroom was filthy and so was the kitchen. The sheets were ripped up. We enjoyed our stay and every staff was kind, but the housekeeping was definitely not the best.

4/10

Poor

30 Jul 2026

DAVID

I reserved 2 queen beds but they put me and my friend in one king bed. I complained to front desk but they refused to copperate. Plus the shower was cold.

4/10

Poor

25 Jul 2026

Lynelle

The breakfast was good and the amenities great. but things weren't very clean.

6/10

Pleasant

25 Jul 2026

Erin

Walls are thin can hear the room next to you.

4/10

Poor

25 Jul 2026

SHIVAJI

We arrived at the hotel around midnight only to find that the bed configuration we had specifically booked was not available, and there were no alternative rooms. While this appears to be more of an Expedia issue than the hotel’s fault—since Expedia showed the room with the bed configuration we needed—the end result was that we didn’t receive the room we reserved.

The hotel staff advised us to contact Expedia customer service to resolve the issue. However, after a long day of travel with elderly family members and young children, we were not willing to spend more time on the phone trying to sort it out at midnight.

Another disappointment was the inaccurate information about EV charging. Before booking, I called the hotel and was told that although they didn’t have an EV charger on-site, I could use one at their sister property next door. At check-in, the staff confirmed the same. However, when I went to the sister property, I found that they did not have an EV charger either. This caused unnecessary inconvenience and made me question the reliability of the information provided by the hotel.

Overall, the stay started with multiple avoidable issues. I recommend that anyone booking through a third-party site confirm room details directly with the hotel, and if EV charging is important to you, verify its availability independently rather than relying on the information provided.

6/10

Pleasant

25 Jul 2026

Lauren

Arrived and was told our room was not available, they gave us a king suite instead of two double beds. They comped some bottles of water for us and offered us ice cream novelties and Hilton Rewards Points. It was fine, we made the situation work. Facilities were acceptably clean. There were wet spots on the floors and in elevators from guests who had used the pool. Some paper waste/food waste from messy guests. Breakfast was functional. The bed was comfy and the room was cool. Overall a decent and clean stay with friendly staff. It was a busy weekend and this is a very family friendly hotel across from a water \"resort\", so much of what we encountered was to be expected.

10/10

Exceptional

25 Jul 2026

Jessica

We had a last-minute reservation and they accommodated without hesitation. The staff is super friendly and nice and the property was so helpful for a long-term stay.

2/10

Poor

22 Jul 2026

Nathan

Dirty room, breakfast was hit or miss (only good if it had just come out fresh), soap products were empty, rooms were very loud early morning and late night.

6/10

Pleasant

05 Jul 2026

Steve

Beds were comfortable. Room was spacious. Breakfast wasn't great. Cleanliness not terrible but could have been better. Overall stay was fine for the 3 of us for 2 nights.

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Kelly

The front desk man didnt explain any of the hours (pool or breakfast), the pool was freezing, the fire pit did not work. There was a leftover pizza left in our room fridge and there was some garbage left in our bathroom wastebasket.

10/10

Exceptional

12 Jun 2026

Maria

Forget the other reviews - our stay was great! The hotel was renovated, everything felt like Home2Suites in any other city. Clean, quiet, nice staff. Pool was big and great for kids. We used the laundry and it was great. Parking and accessibility was great.

Now, the only comment would be that we are used to having a lot of Gluten Free options at breakfast in other Home2, but there were none here. They did have the Oat Milk though. So the food lacked a little in my opinion.

That being said, we came to town unexpectedly and Home2 didn't have availability for all the nights we had to stay. We went to other hotels rated very highly in this site. They were horrible!! When others family came back to town, we got them a room here! It was the cleanest, safest, nicest hotel we experienced and we absolutely would stay here if we ever had to return.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Kajal D

Good hotel to stay in..

Family

2/10

Poor

19 May 2026

Frank

I stay there. I try to make shower. It is no hot water. I asked the front desk. They said he doesn’t know. They told him it is no hot water they don’t really care about this problem

10/10

Exceptional

14 May 2026

Michelle

Everything about this hotel was excellent. Breakfast had a really amazing “Create your own breakfast sandwich” option.

Friends_and_family Family

6/10

Pleasant

15 Apr 2026

Kalle

The main issue was that we couldn’t adjust the thermostat in the room and we were sweating all night. The front desk couldn’t help us except to offer to switch our room which wasn’t an option cause we had sleeping children. The other thing was that their card maker wasn’t working so the front desk person had to let us into the room and then we had no key card.

Friends_and_family Family

4/10

Poor

08 Apr 2026

Tatyona

I stayed here last night 4/7/26… first, I was double charged for the room. Manager says it should be back in my card in a few days… we’ll see. At night while blow drying my hair the power went out in my room. Staff came up after I called about 15-20 minutes later. He said there was nothing that maintenance could do… because they had never seen it happen before. He told me I could change rooms if i wanted to… well I was not going to stay in a dark room so I had to pack up ALL of my things and move to a different room. The room that we were in had no toilet paper, I called down, and they said that there was only one staff there, so I had to come and get it myself. The room we were moved to also had flickering lights. Seems to just be a building electrical issue. Room was decent. Aside from those things and whomever stayed on the fourth floor above me stomping around. Pool was great. Breakfast was great.

Family_with_children

10/10

Exceptional

01 Apr 2026

Elaine

Convenient location. Staff were very helpful and friendly.

Partner

10/10

Exceptional

08 Mar 2026

Odette

We had an amazing time

4/10

Poor

08 Mar 2026

Bobbie

The front desk clerk was not friendly at all. He seemed annoyed when we checked in and anytime any guests called or went to the desk. The housekeeping staff felt the need to vacuum the halls at 830am even though check-out isnt until noon - so no sleeping in. Breakfast options were minimal and staff were rude when asked for more of any items.

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Tyler

Room was clean, always enjoy the weight room at this location, staff was great

Business Self

10/10

Exceptional

19 Jan 2026

Kayla

Staff was very nice check in was easy.

8/10

Excellent

06 Jan 2026

Pavel

Everything was mostly good. The only issue was that whoever plowed the snow in the parking lot did a terrible job. There was no where to park and none of the parking spots were cleared from snow. Also the entrance was not plowed/shoveled and didn't get salted. I had to get the shovel at the entrance and shovel the snow myself so my kids didn't have to walk through all the snow.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Shigana

Great customer service, clean room comfortable bed.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2025

Kenneth

The room was spotless and the staff was very helpful.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Greg

Everything was great and a perfect spot food us.

Leisure Family

8/10

Excellent

17 Nov 2025

Bonnie

Shower doors came off and would not move. They old and outdated. Could use some spray so they smoothly roll from side to side. Otherwise the property was good. I did not have the breakfast

Leisure

10/10

Exceptional

07 Nov 2025

Elaine

Staff were very friendly and helpful. Room was excellent, clean and comfortable. The location was very good for shopping and restaurants.

Partner

4/10

Poor

02 Nov 2025

CAROL

The room was nice, but the room cleaning was not only sporadic at best, but even when we requested to have our room done- all our towels were taken ( none were left) and that was it- no bed changed or made- no trash removal! We reminded both the front desk and the cleaners actually in the hall that we wanted our room done- nothing was done. We stayed 4 nights and had our room partially done 1 time only. We had to request clean towels every night!!!

Leisure Partner

10/10

Exceptional

30 Oct 2025

Kyle

Yes

6/10

Pleasant

12 Oct 2025

Vincent

I found the staff friendly, however the room itself appeared tired. The toilet seats are discolored and delaminating. The bathroom door didn't lock properly.

Leisure Family

10/10

Exceptional

04 Oct 2025

Rick

Ok for the price

Friends_and_family Family

2/10

Poor

28 Sep 2025

Amber

The room was not cleaned well. There were hairs on the sheets, stains on the carpet, and sticky floors. We had breakfast in the morning and it was terrible and barely edible. The bagel I chose was visibly moldy. I am pregnant and as that is dangerous and gross to any human, it was especially dangerous to me. There was also some very shady business going on outside of the hotel. I’m very disappointed by this establishment. I would not stay there again.

10/10

Exceptional

25 Sep 2025

JEWEL

The property was very nice and clean. The room had a large screen tv. The staff was very nice.

Business Family

10/10

Exceptional

22 Sep 2025

David

Clean and spacious rooms! Staff all very nice . Breakfast was average hotel breakfast; the waffles are really good! Beds are very comfortable. HVAC unit worked great- this is really important to me- I like room to be cool/cold! Close to interstate, but no traffic noise!highly recommend!

Leisure Family

6/10

Pleasant

21 Sep 2025

Jessica

Lots of issues with this hotel. Typically we can rely on an H2 - but we reserved a 2-Queen room and got a king suite with a fold out. The family we were with was given a room - that when they went up there someone was already in it. This happened to another family too. The shower was slightly moldy. The facilities were loud. I would not stay at this H2 again.

Leisure Family

8/10

Excellent

05 Sep 2025

Shanell

Very friendly staff

10/10

Exceptional

02 Sep 2025

SIMON

Overall everything is good

Business_and_leisure Family_with_children

10/10

Exceptional

01 Sep 2025

Marguerite

Zzzzz

Business_and_leisure Family

10/10

Exceptional

31 Aug 2025

Diane

Excellent service

10/10

Exceptional

31 Aug 2025

ELIZABETH

Hotel is conveniently located.

10/10

Exceptional

24 Aug 2025

Connor

It was heavenly

10/10

Exceptional

24 Aug 2025

Jacob

i like that the rooms are always very clean. The beds are comfortable, having real dishes and the ability to cook in the rooms makes all the difference when you are staying.

10/10

Exceptional

23 Aug 2025

Theresa

Happy with entire stay

10/10

Exceptional

23 Aug 2025

Milind

The location is right out of exit to Interstate 90. Very convenient.

Leisure Family

10/10

Exceptional

18 Aug 2025

Mary

The hotel was great. Room was huge. Staff was kind and attentive. Breakfast was good!

Leisure Family_with_children

4/10

Poor

16 Aug 2025

Nicholas

The room was nice but the upkeep of the facility was very poor. The pool had algae in it. The fire pit was broken. Our shower door was broken. The staff was nice and the layout of the room for the most part was nice. Breakfast was very good. I probably would not stay here again given the conditions of the property.

Leisure Family

8/10

Excellent

12 Aug 2025

Verified traveler

I read reviews and still booked. Not bad.

It fit the bill for what we needed for the week. It was nice to have the kitchenette for heating up leftovers and such. Breakfast was fairly descent, although the yogurt machine was broken. Pool and gym were great. Had to request TP and clean towels and yes, the showers do have some “gasp” mold in them as other reviews have stated…could be remedied by changing the caulk to one that’s mold and mildew resistant. It’s in a central location and the desk people were all super nice. We’d definitely stay here again.

Friends_and_family Family

6/10

Pleasant

11 Aug 2025

Kelly

Comfortable bed, good amount of space and appliances.

4/10

Poor

10 Aug 2025

jennifer

Once in our room, we noticed some crumbs of food all over the floor. Some shredded cheese and Fritos to be exact. A Plato's Closet receipt that was on the floor. In the bathroom, when we put the toilet seat down, there was a combination of yellow dried up pee and hair. I used Lysol wipes I had brought to start cleaning it then got grossed out and annoyed that I had to do that. In the shower, there was hair (which wasn't mine) in the shower, along with a used washcloth that was hanging behind the sliding door. Ice cream was left in the freezer. Just very gross! I called and asked if the room had been cleaned prior to us arriving. They said it was. I told them what I saw. They said they would have housekeeping come up before they left for the day. We waited about 25-30 minutes but no one came. We left to go to dinner and never heard anything else. We paid $315 for one night. I was expecting cleanliness at the least. We have stayed there before and had a great experience. Not this time. I was disgusted.

Leisure Family

6/10

Pleasant

07 Aug 2025

Mercedes

After checking in at the front desk, I went to my room to get ready for my son's arrival from Splash Lagoon. I was secretly decorating the room to surprise him. I then heard a knock at the door asking to take back the hotel roller I used to bring my luggage up. It was an older man with glasses. At first I thought the offer was nice then he asked if I was having a party, I assume due to seeing light decorations and a piñata. Excitingly, I replied that it's my son's birthday and began openly sharing that his dad is in town and he hasn't seen him in over a year. He made a comment regarding that he hopes I'm not inviting the neighborhood out to the hotel and pool with a very distraught look on his face. I kindly informed him that I felt offended and that he didn't have to worry about that with me. I am sure this happens often at any hotel, however please don't stereotype or assume this with all guest. I purchased a room fit for 6 guests and that indeed was all it was. All 4 kids were supervised by an adult at all times, although this is sometimes not always the case but my former expertise as a child protective investigator ensures it is for me. The kids were on their best behavior and complimented by other guests, the piñata was done outside of the hotel, and the decorations were removed before check out. I traveled from Johnstown and had a great experience in Erie however this hotel gave a rather offensive impression with staff.

Leisure Family_with_children

2/10

Poor

06 Aug 2025

Edward

Checked into room only to find that room was not latched shut when we first got to it. Once we went inside, we noticed “brown” fragments in the toilet, dirty wash rags hanging and filthy surfaces all over the room. A full wrapped sub sandwich at room temperature was sitting in a bag on the end table. It looked as if someone was staying in there already.

We went to the front desk to ask for a new room only for them to say that they were fully booked and couldn’t do anything to help us since we booked through Expedia. Unfortunately it was too late for us to cancel and find other accommodations since we were from out of state and had 2 small children with us as well. The solution the clerk gave us was a spray bottle and new towels/ sheets so me and my wife could clean the room ourselves…

Contacted Expedia and they said they would call the Manager the next day to see about getting us some compensation/ discount but ultimately weren’t able to get us anything back from the Manager for our troubles. Expedia Offered us One Key cash as a consolation prize.

Will never stay at a Home 2 Suites or a Hilton owned property ever again. Probably won’t use Expedia/ 3rd party anymore since it appears they are powerless in helping out much when things go wrong. (Except offer you their own app cash/points for a future booking!)

I usually don’t write bad reviews for a place/ business due to a questionable experience as I normally just shrug it off… but this was ridiculous.

Leisure Family_with_children

10/10

Exceptional

03 Aug 2025

Brandon

This is the perfect location for all of your needs

Leisure Partner

6/10

Pleasant

31 Jul 2025

LEEAH

Decent. Older and the bathrooms were a little run down and needs new paint, the hallways have really dirty carpets. The room was clean.

Leisure Family_with_children

6/10

Pleasant

30 Jul 2025

Jolene

I didn’t like that we had to wait for a room to be cleaned before we could check in. I had 6 children with me and it was very inconvenient. There weren’t any carts to assist with bringing up all our belongings and no other assistance or accommodations were offered. I was told, “if there’s no carts, then they are being used. Our room was sweltering hot and it took some time to get it cooled down to a comfortable temperature. The pool was decent, but there were only 4 towels that we had to share amongst the 7 of us. There was no breakfast available the first morning of our stay (even though it was included) and I was told “our food truck never came”. So I had to go out and spend additional money to buy breakfast for us. I probably won’t be booking at Home 2 suites again in the future.

Leisure Family_with_children

2/10

Poor

29 Jul 2025

Verified traveler

Although says free breakfast there is no breakfast. Also no kitchenware in kitchen

Friends_and_family Family

6/10

Pleasant

28 Jul 2025

Della

The hotel looked inviting immediately when I entered the front entrance. Desk staff was pleasant. Room was spacious and updated, even had large size dishwasher, microwave and fridge. The second floor hallway rug had stains in front every room. Our bathroom Toilet seat was peeling and our full size shower grout was black with what may have been mold.

8/10

Excellent

27 Jul 2025

Kenneth

Great stay. Seems newly renovated. Could use a new mattress.

Leisure Family_with_children

10/10

Exceptional

23 Jul 2025

Mary T.

Nice!

6/10

Pleasant

19 Jul 2025

Priscilla

Rating: ★★☆☆☆ (2/5)

Needs Better Housekeeping and Soundproofing

I stayed for one night. The location is very convenient, and the staff were welcoming. However, there were a couple of things that impacted my comfort. When I arrived, I was told housekeeping was still in my room, so I expected it to be spotless, but the bathroom had some visible stains and a slight odor. Also, late-night hallway noise was clearly audible from my room, which affected my sleep. Overall, an okay stay with room for improvement.

Business_and_leisure Family

6/10

Pleasant

13 Jul 2025

Rachel

Manger wanted to charge Expedia guests?
Employees was nice and did not as I had my toddler and no time to call Expedia from front desk after a long drive.
If a hotel has a problem with Expedia- that's between Expedia and hotel - NOT The guest.
Lady at the desk very nice

Business_and_leisure Family

6/10

Pleasant

09 Jul 2025

Christina

For the most part my family and I were happy with the hotel except for the cleaning service that was supposed to be done during our stay our room should have been cleaned twice and they only came once and all they did was give us towels nothing else that was suppose to be done was very embarrassing having to go ask the front desk for toilet paper. And they need more then one waffle maker and a better variety of breakfast food our food lady wasn't pleasant never smiled always slamming stuff down. But it was a holiday weekend so hopefully if we stay there again we will have a better experience.

Leisure

10/10

Exceptional

07 Jul 2025

Timothy

Liked the breakfast buffet setup

10/10

Exceptional

06 Jul 2025

Nicki

Everything goid

Leisure Family

2/10

Poor

05 Jul 2025

Emerson

Room had not been cleaned. Stray capsules were on the bathroom floor. Water from pool was tracked into the elevator. Seedy people were loitering in the lobby. Employees were weirdly dressed.

Leisure Self

10/10

Exceptional

30 Jun 2025

Lisa

Need better pillows

Leisure Pet

6/10

Pleasant

30 Jun 2025

Nicole

The hotel was extremely short staffed. Our room was not fully clean or stocked on arrival-no towels or linen for the pull out and dirty dishes in the dishwasher and kitchen drawer. Room was supposed to be serviced every other day and never was so once again no towels. Each time something was missing we had to go down to the desk from the fourth floor to get towels. They ran out of regular towels the third day of our stay and we were given pool towels and not enough for the family of four.

Leisure Family

4/10

Poor

27 Jun 2025

Christine

Hotel room was very nice but too bad the front desk person was rude . We needed a cart to help with bags and he said all taken and not returned! He didn’t even offer any help. We asked for a couple more pillows and they were all gone!!! Very rude desk person!!!!

Leisure Family_with_children

4/10

Poor

27 Jun 2025

Steven

Property for young sports teams in tournaments. If you’re passing thru with trailor or boat there is no parking so forget it. If they would share that I would have avoided the property worse yet they had no solution and quite frankly didn’t care. Reserve at your own risk!

Leisure Family_with_children

10/10

Exceptional

27 Jun 2025

Julie

Nice

6/10

Pleasant

26 Jun 2025

Verified traveler

No Working Microwave

The microwave was broken, which I reported immediately upon check in. We stayed for 2 days an no solution was given. This may seem insignificant but as I explained to the staff- we booked the room based on large fridge and kitchenette to prep all meals for our stay. So not having a microwave we were counting on meant spending hundreds of dollars extra on food for my family's stay. I also reported the microwave on checkout and no consolation prize was given, despite the large sign on the way in that if a customer isn't happy they will be given a full refund. I would have been satisfied with a room swap or plugging in a new microwave in during our stay!
Negatives besides the microwave-
Pool was dirty, not cleaned daily.
Pull out sofa bed was very uncomfortable, would not recommend using as your main bed, not even for children.
On the positive side- Room was clean, housekeeping staff were friendly, gym was well stocked with weights, and breakfast was decent. However, adding vegan options would have been a big plus.

Friends_and_family Family

10/10

Exceptional

21 Apr 2025

Melissa

The pool was great for my son, the staff were friendly and curtious, and the facilities as a whole were clean and well kept.

Leisure Family

8/10

Excellent

17 Apr 2025

Verified traveler

Popcorn and crumbs around the base of the bed and also lots of crumbs insode the pull out couch

Friends_and_family Family

8/10

Excellent

16 Apr 2025

Brittney

It was nice. The internet was ok. Couldnt connected my xbox properly

Leisure Family_with_children

8/10

Excellent

07 Apr 2025

Verified traveler

Price

Stay was fine but a bit expensive just for one night. I just checked the rate for another weekend this month and it was approximately $144 for the exact same room. which is significantly lower than what I paid.

Friends_and_family Family

6/10

Pleasant

06 Apr 2025

Melanie

Family Weekend Getaway

Our room was very spacious (especially for the price!) Also provided lots of storage. The microwave was left dirty with cheese melted on the turn style tray. And the bathroom… there was half a roll of toilet paper and no spare rolls were left, the bottles of shampoo, conditioner and body wash were all empty! Didn’t matter to us, but we were glad we brought our own and there was hair against the shower wall (not from us!) Also the bathroom door was difficult to lock and when we got it locked, we couldn’t unlock it from the inside of the bathroom. And the fridge made an extremely loud noise on and off throughout the night. With all the hotel options in Erie, we will probably stay somewhere else next time.

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

Shannon

It was clean staff was nice and respectful. Only thing is we didnt have a stove and only one frying pan no pot. Overall we had a better experience than we did at another place.

Leisure Family_with_children

10/10

Exceptional

17 Mar 2025

Lauren

Good Stay

Stayed overnight for a short getaway and to meet up with family. Hotel was clean and well stocked. Pool was busy and hallways were a little loud after hours but not enough to warrant a complaint, but the property definitely skews to families with younger children, probably due to being across the street from Splash Lagoon. Staff was polite and helpful. Location is close enough to anything you might want to do while you're in Erie, and the price is fair for the service and amenities.

Friends_and_family Family

10/10

Exceptional

16 Mar 2025

Kirsten

Weekend getaway success!

We booked a weekend getaway solely based on price and the pool. We got a king suite for 2 adults and 2 kids. It was so roomy, the bed was so comfortable. There was ample supplies in the room. The pool area was clean and well kept. Breakfast has so many options to choose from. Overall, GREAT stay!!! This is going to be our new go to hotel!

Friends_and_family Family

8/10

Excellent

15 Mar 2025

Richard

Check in took forever. The lady did not know what she was doing and blamed it on the computer not working. Check in took over 30 min.

10/10

Exceptional

09 Mar 2025

Scott

Great stay.

Had a great time. Comfy relaxing. Staff was helpful and nice. Will diffently be back.

Friends_and_family Friends

2/10

Poor

04 Mar 2025

Sherry

Was promised a pull out bet but they did not have one available. Also they charge me a fee when I did not have a pet. I never got my refund back and I’m still waiting.

Leisure Family_with_children

8/10

Excellent

02 Mar 2025

Christina

Easy check in

Leisure Family

4/10

Poor

24 Feb 2025

Brigitte

I originally booked the stay from Friday to Sunday. due to my husband getting the flu i was unable to arrive on Friday but called and notified the hotel that i was still checking in Saturday but did not want to cancel my Friday reservation so we can check directly into the room instead of normal check in time. upon arrival i was told they instead of checking me in and leaving my reservation that they cancelled it and made it a no show. getting someone on the phone with hotels.com was nearly impossible. the gentleman that ended up resolving the issue and checking me in at the hotel was very helpful and understanding as well as sincere about the mix up with the issue. he kindly found me another room and checked me in early. we are very frequent visitors to this hotel and as always aside from this mix up everything was great as usual! the staff is more than helpful and polite. the pool and rooms are always great. they always have fun things for the kids like crayons and coloring pages in the lobby.. always decorating very cute for every holiday and my kids truly love that about staying here! the location is awesome for families who come to erie with great things like splash lagoon, stores, restaurants, etc nearby. we will def be back and honestly it was more on the end of booking through hotels.com (a third party) where it became an issue. when someone at the hotel was more than willing to help and just needed confirmation but we were unable to receive that from hotels.com

Friends_and_family Family

10/10

Exceptional

23 Feb 2025

Trevor

Very nice

Business Self

2/10

Poor

04 Feb 2025

Edin

i was charged twice for the same service at this place
snow and ice on driveway in front of hotel and on walkway extremely hazardous parking lot not cleared of snow makes limited and difficult to park ac in room has one setting only

Business Self

10/10

Exceptional

31 Dec 2024

Raef

A

2/10

Poor

14 Dec 2024

Kim

There was no hot water, we found this out at 8:00 PM on the 1st night. Moved three times. Finally found a room with warm water at 11PM was already to move to another hotel in the area. Found out the next morning that the Manager knew there was no hot water and did not tell there staff. Would not give us any sort of compensation. Last time staying at a Hilton. Back to Best western

Leisure Partner

4/10

Poor

04 Dec 2024

paul

high pitched ringing noise

The room was above a mechanical room that produces a low volume high pitched ringing noise that looped every couple minutes through out the night. We only notice it when we were trying to sleep. When I brought it up to the desk clerk the next morning he seemed to have little interest in looking in to it and perhaps flagging room #219 as a problem for future quests.

Partner

10/10

Exceptional

02 Dec 2024

Michele

We have been staying at this Hotel for about 8 years now. We just love it, feels like home when we are there. I love the staff they are all so friendly and helpful.

Leisure Family

8/10

Excellent

01 Dec 2024

Andrzej J

all good

10/10

Exceptional

30 Nov 2024

Greg

Overall it was great. There was a snow storm so that changed things for everyone. Wish the property was plowed or shoveled more. I know it was tough to get it all but it didn’t seem like you even tried. That made it hard to find a parking spot anywhere, especially when you had to worry about getting plowed in if it did get plowed. And then getting in and out was pretty terrible since nothing was really shoveled. Then the TV was out so that made it hard to know what was going on locally with the weather and the roads.

Leisure Family_with_children

4/10

Poor

19 Nov 2024

Evonne

Just poorly maintained, dirty carpets, mold bathrooms, odor, breakfast terrible, coffee weak, poor housekeeping. Will not stay again

Family

10/10

Exceptional

18 Nov 2024

Thomas

It was nice!

10/10

Exceptional

17 Nov 2024

Lisa

Very spacious room with great amenities.

Leisure Friends

4/10

Poor

12 Nov 2024

Karen

There was no housekeeping does 3 days that I was there the bathroom was dirty. The bathroom near the pool were ver dirty. The mattress are very hard.

Friends_and_family Family

8/10

Excellent

10 Nov 2024

Pat

I liked the staff. Nice breakfast but not easy to keep supplied and hot. Nice atmosphere but needs some completions to the remodeling in my bathroom. On a whole the motel was very nice.

Leisure Family

8/10

Excellent

10 Nov 2024

Kathy

Loved the layout of the 2 room suite. Pleasantly surprised to see a full refrigerator, dishes, etc in the room. Only disappointments were that the queen bed in the bedroom seemed like the size of a full bed and the pull-out couch in the sitting room was super uncomfortable to sit on and also very uncomfortable to lay on when turned into a bed. Other than that, location and service were great. Good value for the price.

Leisure Friends

8/10

Excellent

28 Oct 2024

Tim

access to lots of dining and highway option

6/10

Pleasant

27 Oct 2024

Verified traveler

Decent place for large family.

It is a nice place and large enough for family of 7. Not the cleanest room and didn’t have many pillows and couldn’t give me any more for the couch bed when asked.

Friends_and_family Family

4/10

Poor

27 Oct 2024

Corinne

Unsatisfied Guest

I booked this hotel because I stayed in many home2 suites and had a great experience.

Overall the hotel is great but our washroom not up to standard. The standing shower was filthy and the bottles of shampoo, shower gel and conditioner were on the vanity countertop. You had to put them on the floor to have your shower. I checked in and went out and came back pretty late and was surprised to see the condition of the standing shower (see pics). The next day when I checked out, I told the receptionist her name was Tammy. She was on the phone with corporate office and when I showed her the pics she was rude and obnoxious. No apology and her excuse “we are renovating”. I told her if this is the case you shouldn’t be checking in guests in rooms that are under renovation but she was unapologetic. She ignored me and said your receipt will be sent to your third party provider.

The breakfast was good but cold although it was kept in a warm shelf.

I would appreciate it, if these concerns are addressed for future guests.

The reason I am writing this comment is because in your lobby there is a billboard mentioning if we are not satisfied to bring it to your attention.

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