Name: Candlewood Suites Erie
Address: 2020 Edinboro Road, Erie, 16509, US

6/10

Pleasant

12 Jul 2026

Shannon

We got there an hour early after a 7 hour drive, but had to wait 48 minutes to check in due to being too early for check. Place was mostly clean. Floors could have been swept and mopped. And parking lot enterence was on a one way busy road

Partner

10/10

Exceptional

10 Jul 2026

Laura

Clean room, staff was good the kitchen was great to have. Only 2 things that were not good were the internet goes in and out, and the bed was very hard. Overall the room was great.

Partner

2/10

Poor

02 Jul 2026

Sharon

I booked through Expedia. When we arrived, we were told that the hotel was overbooked and we were being rebooked at a partner hotel- At Hone2. When we arrived there - they said they were never contacted by the first hotel and they were also booked! They were kind enough to call around- but there were no reservations available at any other partner hotels that night. We ended up driving an additional 2 hrs and paying more. Totally disappointed by the mistake but the lack of service from this hotel was appalling.

Partner

8/10

Excellent

30 Jun 2026

Nancy

Not bad. Too bad no breakfast…

Partner

6/10

Pleasant

30 Jun 2026

Claudia

The hotel only had one staff person working for the entire hotel. She was amazing, but she was only one person, and there was a soccer tournament in town. When I got to the room, the dishwasher was broken and leaking, and there was water on the floor. She came up right away and took care of it but there was some paper on the floor in the bathroom and the coffee maker didn't work. It was a lot of money to spend for that kind of experience. To be clear, this was not the staff's fault. Management did not staff appropriately, and it was very unfair to that poor worker. She was very friendly and doing all she could possibly do.

Self

6/10

Pleasant

27 Jun 2026

amy

Location and It was quiet.

Partner

10/10

Exceptional

22 Jun 2026

Paul

No issues

Family

4/10

Poor

21 Jun 2026

Stephen

If I paid $100 bucks for this room I’d say it was good, but I didn’t. I paid $315 for two rooms and I would NEVER stay here again for that price. My room smelled sour and mothbally. The bathroom sink faucet was not attached and you could clearly see someone’s bare footprints on the floor, so it obviously wasn’t cleaned. The toilet in my son’s room backed up and the bathtub looked dirty. I expect much more at that price point.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Robert

The room was quiet, clean, and the kitchen was well appointed. Bed was very firm and comfortable. The staff was super friendly. Laundry facilities were clean, but only one washer was working. Overall great stay

Partner

4/10

Poor

08 Jun 2026

Anna

We checked in later at night, the front desk attendant was on the phone with a customer discussing a noise complaint and that there were no towels or help to clean rooms. We were finally checked in, the room had no toilet paper, towels and the bed was half made making it appear as though we were checked into a half cleaned room. The snack room ice machine was leaking and had a pool of water that you had to step over to get in, there were white towels on the floor to clean up the water. We ended up using our own blankets and towels. We asked for another towel and were apprehensively given one. Over all just a terrible experience. The manager in the morning had headphones on and just took our keys without any type of greeting or gratitude.

Partner

10/10

Exceptional

27 May 2026

Abrie

Room was spacious, kitchenette was nice but only one chair. Washer/Dryer was available to use for no charge. No continental breakfast but they did have a “snack room” you could buy food from. Would stay there again.

Rooms very clean and had more than 2 towels in the bathroom.

Friends_and_family Family

6/10

Pleasant

20 May 2026

Judy

Everything needed a very good cleaning. The floors seemed sticky…. Attention to detail would make a big difference. The recliner chair was broken when I arrived and although I was booked to stay for a week and called about the matter twice, it was never addressed. Staff was excellent though, did their personal best, and worked very hard. Laundry facilities were top notch. Parking was easy and free.

Self

2/10

Poor

17 May 2026

Barbara

Even tho I booked this hotel weeks in advance AND called the week before to verify it was shower accessible for my 78 year old mom with mobility issues- they didn't have a suite for her 10 day stay.

The room they offered- standard small hotel room- wrong coffee pot in room - no dishes in room and no accessible shower.

Justin - who verified everything the week before booking- also was at the front desk while checking in. He ( who claimed to be the GM) was terribly rude and acted like we were the problem.

Justin claimed that the mixup was due to someone not checking out when they were supposed to. He suggested a Best Western for the same price!

I offered to keep the small wrong room if she could be moved to the correct accessible suite the next day- he thought that would work- I asked to see the room to verify - he said housekeeping wouldn't be able to clean it until next...no worries I just want to verify that it was the correct type id room... showed it to me and it was smaller and still no accessible shower.

Justin then told me that he didn't think this was going to work out because I wasn't giving him a chance to help him.

Apparently- this hotel was purchasd recently- so beware of reviews prior to this new GM and management!

Would highly recommend staying somewhere else unless you dont need specific anything.

She stayed at the Homewood by Hilton less than a mile away and it was everything it was supposed to be! A 10 day stay- with kitchen and Accessible shower!

Self

4/10

Poor

16 May 2026

John

I was only there for a single night so I didn’t pay attention to anything but cleanliness. I arrived at 3:30 in the afternoon and was given a room key. When I arrived in my room I found potato chip crumbs on the carpeting. But the most alarming issue was (even though the bathroom was clean), the wash cloth used to scrub the tub was left balled up in a corner of the tub!
I was there for a commencement ceremony at PSU Berhendt that evening and didn’t have time to complain or change rooms.
I’ve never been in an IHG Property like this before!

Self

10/10

Exceptional

15 May 2026

Bobbie Jo

The shower temperature and pressure is amazing! The pool is fun.. i also really like the snack room

Family

10/10

Exceptional

11 Apr 2026

Melissa

Staff was friendly. We didn’t use anything extra, but the room was clean and nice!

8/10

Excellent

30 Mar 2026

Julie

Paper towel holder was empty.

My biggest issue was the lack of bath/swim towels. We did not have the ability of having clean towels during our visit. I feel there should be a better turn around time for laundry.
We were I formed uninvited guests used all the towels.

Other than that, it was a good stay.
The room was great with all the amenities.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

ifeanyichukwu

Yes

10/10

Exceptional

25 Mar 2026

Amber

Pet friendly and conveniently located to everything you would need or want to do.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Daisha

Had a very great time

8/10

Excellent

21 Mar 2026

John

While most things about this facility standard for any hotel, there were two areas that were clearly very deficient. It snowed in this area at least 24 hours prior to my arrival. The entryway from the driveway into the hotel was more than 20 feet and covered with ice. This is clearly a safety issue which the staff of this hotel does not care about. The other issue is the temperature of the hot water. When filling the tub, I will say I have never in my life have I found water as HOT as I did here.

Self

2/10

Poor

17 Mar 2026

Cicily

My room was dirty, previous guests dirty dishes and trash. still in the room, tub with hair.

Self

8/10

Excellent

25 Feb 2026

Kenneth

Staff at the front desk was great. I believe her name was Naomi..

Self

10/10

Exceptional

16 Feb 2026

Jennifer

Nice rooms, good shower

2/10

Poor

13 Feb 2026

Alex

Staff

4/10

Poor

09 Feb 2026

Heidi

Pool closed, workers are rude (not all of them) first room freezing cold and no tv that worked. Dogs barking at night from room next door and in the morning.. just not a place I will stay again.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Jeremy

The staff was very attentive & helpful!

Business Self

10/10

Exceptional

13 Nov 2025

Jeanne

The only thing that we didnt like was there was no mirror in the sleeping area to do hair or put make up on. The staff was very nice.

4/10

Poor

09 Nov 2025

Suzanne

Very dated. Heater in the room was set at 80 and not able to be adjusted. We were awakened at 6 am by a loud disturbance in the rooms above us. Would not recommend.

Leisure Friends

2/10

Poor

04 Nov 2025

CAROLYN

room was filthy. big hair ball on top shelf in bathroom. mold around faucet that they could’ve wiped off bathroom walls had stuff all over. Microwave had greasy fingerprints on the outside of it same with coffee pot. Refrigerator had food in butter, dish area and underwear fruit and vegetables would go. Rugs were not swept, and the roof must leaked and they tried to fix it on the wall in the bathroom looked terrible. The only thing that was cleaned where the sheets pillowcases bed.

Friends_and_family Friends

10/10

Exceptional

02 Nov 2025

Emilie

Perfect

Friends_and_family Family

6/10

Pleasant

12 Oct 2025

Meredith

The room and staff overall were wonderful. Despite the 4 clinches. First, they had me reserved as having 2 rooms. Than, a couple tried to come into my rooms as the lady at the desk Layla booked them to go to my room as their tv wasn't working. Thirdly, the second day my key cards wouldn't work. Finally, at checkout the computer kept shutting down on the lady at the desk just to get a final receipt. She had a puzzled look on her face as she asked me the room number, name, dates, etc.than computer kept shutting down.

Leisure Self

10/10

Exceptional

05 Oct 2025

Rita

the staff were unusually pleasant and very very accommodating.

6/10

Pleasant

24 Sep 2025

Caroline

Upon arrival at 4:00 (check-in is 3:00), they gave us the wrong room. They changed our reservation from a king to a queen suite. They corrected it, but we had to wait 20 mins for them to get the room ready. The hand soap bottle was empty, the bathroom not fully clean. Leftovers found in the fridge. Desks/counters dusty. Disappointed overall. The location is good, close to shops, eateries, all within walking distance. Staff was friendly and it was quiet on the plus side.

8/10

Excellent

17 Sep 2025

Gerard

Place was nice, but could use some maintenance. Friendly staff.

Business

10/10

Exceptional

14 Sep 2025

Courtney

My daughter hurt her ankle while off site and the staff was very helpful and accommodating to get her ice. Also, the accommodations were great and I especially enjoyed the water pressure in the shower. However, you can only enter the parking lot from one way which is a slight inconvenience.

Leisure Family

2/10

Poor

01 Sep 2025

Bryan

The service was terrible my partner and I asked 3 times for towels.no one came but they were sitting on there behind and on there cell phones.Never once in the 3 days we were staying there,Make the bed or empty garbage.We will never stay at a Candlewood suites again.

Leisure Partner

6/10

Pleasant

25 Aug 2025

Brandi

First time staying there, easy check in. Room was large. Had a general dirty feel to it. The bathroom was limited stock. Shampoo and body wash were empty, even though they said they just cleaned and stocked room. Bathroom drain stopper wouldnt screw in due to the large amount of hair in the drain (gross).

Family_with_children

6/10

Pleasant

24 Aug 2025

Gretchen

Although the staff seemed very nice, they did not do anything they said they would do, no matter how many of them promised. They were also problematically disorganized.

Although there are signs in the lobby labeling the facility non-smoking, all of the common areas smelled strongly of pot smoke, even the upstairs hallways. The lobby was stiflingly stinky, as the staff was smoking so much pot on the back patio that it constantly wafted in. Not to mention, why would we want to deal with high employees? It is no wonder they did not handle their jobs well.

The \"free coffee and fruit\" breakfast consisted of hoping that there would be enough cups left, and the same one sad apple sitting in a basket for three days.

The snack/breakfast room (pay for items) was sparsely stocked.

The rooms were clean and did not smell of pot smoke, thankfully. Several objects in the room did not work (lights, DVD player, etc.).

Leisure Partner

4/10

Poor

19 Aug 2025

Maria

The room I booked I was told wasn’t available. The pool was absolutely disgusting. My room was dusty. Their was construction being done on my floor and all of the work tools and objects needed to complete tasks were laying all over the floor which was a tripping hazard and also unsafe as I was staying with a toddler. Housekeeping cart and trash cart was also left on floor the entire three night stay.

Friends_and_family Family

4/10

Poor

16 Aug 2025

Wendy

Location was hard to access from all that’s around. They were doing renovations when we were there and that wasn’t noted anywhere. Initial room wasn’t clean and we had to be moved. Will not stay again

Leisure Family

10/10

Exceptional

06 Aug 2025

Tiffany

We loved the staff

Leisure Family_with_children

2/10

Poor

06 Aug 2025

Nathan

The bed was not made, nor was there a blanket no soap or shampoo. Both bottles were empty. Dirty floors stunk in the air conditioner barely worked.

6/10

Pleasant

04 Aug 2025

Sandra

Seems understaffed, staff does not keep up on customers needs inside hotel. If you hunt someone down they

4/10

Poor

01 Aug 2025

Lissett

The property seemed run down. Staff not professional. We arrived and receptionist had coworker sitting on rolling chair across receptionist desk and did not move or give privacy when being registered in. Room was filthy had film of dust on fridge and greasy fingerprints on microwave and dishwasher. Stains on bed cover. Asked to be moved to another room. This one was better but not by much. Bathroom still had stains. I would have stayed at another hotel but I had prepaid the rooms. The area was nice but the hotel was a let down. This was the first time I stayed at a Candlewood but I don’t think I ever will again. Too much money paid for such a bad experience.

Leisure Partner

4/10

Poor

28 Jul 2025

Rick

Better food options, could be cleaner.

4/10

Poor

26 Jul 2025

Marcia

Long black hairs on bathroom floor, old used coffee filter in the maker, dried crumbs on counter, blown light bulbs in room, no body wash in shower, light bulb just hanging loose in the refrigerator, long wait for check in upon arrival with a few other guests staring at the \"be back in 10 minutes\" sign. Okay for a place to crash but wouldn't choose stay again if there was another option.

Leisure Friends

6/10

Pleasant

22 Jul 2025

Suzanne

All the dishes and utensils were in the dishwasher dirty when I arrived. Food in little store was sparse—poor selection. No carts available at checkout. I’ve been at much nicer Candlewoods. Nice fellow checked me in, but you needed at least 3 of him to take care of all the management deficits!

Leisure Self

8/10

Excellent

20 Jul 2025

Allan

Check in was a nightmare.

Friends_and_family Family

2/10

Poor

20 Jul 2025

michael

Check in took over an hour, and we got there an hour after check-in started.
No exhaust fan in the shower, and they gave us keys to the wrong room. It was occupied.

Leisure Partner

10/10

Exceptional

19 Jul 2025

Karrail

The hotel is very nice even had a kitchen in there in the room. I was in which I thought was pretty neat. The staff were very polite and professional and everything was very clean. I definitely go back again to stay

Leisure Self

10/10

Exceptional

14 Jul 2025

Joshua

Nice place to stay.

Quick night away! Water pressure was to notch!

Partner

4/10

Poor

06 Jul 2025

Ezana

All in all, we are not thrilled.

Leisure

6/10

Pleasant

29 Jun 2025

Erica

It needs a deep clean. Someone else’s hair was on the wall of the shower and the bathroom had a general grubbiness where you could tell the floor wasn’t cleaned properly.
The pool is small and was full of children who did not care about sharing and being respectful of others.
The staff were friendly.

Leisure Partner

2/10

Poor

28 Jun 2025

Sarah

We tried to check in and were turned away because there were no clean rooms available.

4/10

Poor

21 Jun 2025

Kristen

Check in was a nightmare! This property was clearly going through a change of management/? on that day. The Manager told us that it was his last day and that everyone it had been a rough day and everyone was sad. He was attempting to do right by people but it appeared things were way out of his control.
They were assigning rooms and when the guest got to the room it was not cleaned. This happened to me, my daughter, 2 others we were traveling with. I also spoke with 2 couples in the elevator who said they were also having issues.
The next day, when I checked out, I overheard a woman employee complaining about the guest.
I feel this location should compensate the guest that evening.

Leisure Family

2/10

Poor

21 Jun 2025

Joan

I showed up only to find out that my reservation had been canceled. There were no rooms for me there or at any other hotel in the area so my entire trip was ruined. I received no notice that the hotel was overbooked prior to me arriving, which could’ve allowed me to change my plans. On top of that the front desk person was rude as if I should’ve known better. I will never use Expedia again.

4/10

Poor

15 Jun 2025

Shawn

They only had 1 staff member there at all times. No towels at the pool and extremely restricted hours at the pool as well even tho the sign said 6am-10pm. No toilet paper in the lobby bathrooms. The room was ok. It was large and pretty clean. I certainly would not use anything in the kitchen tho. I did appreciate that they had five products in the bathroom. But with our overall experience I would not stay here again. There are too many choices in a place like Erie.

Friends_and_family Family

2/10

Poor

19 May 2025

Cam

When they were inputting my deposit, I was charged an extra amount equating to over 20 times what the room cost which flagged my credit card and locked it while there for work for a week.

Took days to fix the issue. Never received any points, free stay, or anything.

Business Self

8/10

Excellent

22 Apr 2025

Amber

I will be back!

Place was very clean, name brand amenities, complimentary coffee and fruit, and dead stack in the middle of everything great about Erie. Never drove more than 10 minutes to anything we wanted to do or see.

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Britanya

We loved the experience and will be staying there again very soon. Thanks for the hospitality

Leisure Family_with_children

10/10

Exceptional

05 Apr 2025

William

Excellent, I would just say that they should modify the cleaning of the rooms a little more, especially the bathrooms so that they do not have mold stains... everything else is perfect... it's worth it.

Leisure

4/10

Poor

01 Apr 2025

Teressa

When we entered our room we noticed the fridge and the ice maker were off. The ice maker didn't work. The frige wasn't working right. The body soap in the shower was empty. The shampoo and conditioner was half empty the heater wasn't working right. The sink in kitchen wasn't draining the water. We get there Sunday evening and wasn't in the room Monday till evening didn't notice the sink didn't dain till Tuesday morning when it was full of water from the night before when i was washing a cup out. when we checked out The lady at the desk after we told here what was wrong said we never should have had that room. 🤔 it was to be renovated and she had a weird look. So the young blonde that checked us in didn't know no one was to be in that room 🤔. NOT SMART! Our first time there and our last !!!!

Partner

4/10

Poor

01 Apr 2025

Wendy

Booked a king size bed, got a queen handicapped room. No body wash in the show

8/10

Excellent

23 Feb 2025

Scott

Overall a 4 star

It was a good stay. Easy to get to. Great location walking distances to alot of stores and restaurants

Friends_and_family Friends

10/10

Exceptional

15 Feb 2025

Cindy

Very friendly Staff

Leisure Family

8/10

Excellent

09 Feb 2025

Andreia

Room was huge. Pool was nice for the kids and husband, I thought it was little cold but I'm always cold lol. Heater in bedroom worked but not main living area. Most outlets had something in them so couldn't use them. So had to make do with what ones we could use. The staff was so nice. Gave us extra pillows n sheets and blankets for the pull out couch. Shower was nice and warm and bathroom was very spacious. Kitchen area was nice and tons of space. Only set back was the outlets. Would so stay again though. We had 1 king bedroom and that was super spacious. Weekend stay was nice. Though be nice if exit and entrance had different outlet that wasn't on main busy one way road. But doesn't take away from how great this hotel and staff are.

Leisure Family_with_children

2/10

Poor

04 Dec 2024

Jeremy

Good afternoon. A few challenges with our stay. We were not able to get the room we booked. We were told at front desk this was an expedia issue and not there problem. We were shuttled between three different rooms. The second room we were given keys to was occupied with other guests when we walked in. We settled on a different room that was not what we booked. We would like to hear back as to why this happened. Thanks.

Business Partner

2/10

Poor

30 Nov 2024

Christine

I made a reservation online for a room with two queen beds. When we arrived there were no rooms available with 2 queens. Had to take a king with a roll out bed. What’s the point of making online reservations when you don’t get what you reserved. The bed was hard and uncomfortable and the heat was turned off. Will not be returning.

Leisure Family

10/10

Exceptional

24 Nov 2024

Myleek

Right in the middle of everything

Leisure Family

10/10

Exceptional

18 Nov 2024

Christina

Loved it! Convenient, amazing customer service! Will return

Leisure Family_with_children

4/10

Poor

15 Nov 2024

Chip

This room had ants and was very dirty. I will not be staying here again. Only thing positive is there wasn’t any bed bugs in our room. Very dirty. Hair in in drawers, yellow pee & pubic hairs on the toilet, old wore out linens, ants, dirty utensil drawers, floors were dirty, bed was hard…this was a terrible experience!

Leisure Partner

2/10

Poor

10 Nov 2024

Janell

Do Not Stay Here

This horrible was disgusting and the two individuals worked the front desk at night were the most rudest, incompetent and unfriendliest hotel staff I’ve ever encountered.
You couldn’t pay me to stay at this hotel ever again. I’d rather sleep in a barn full of manure than stay in this place.

Friends_and_family Family

10/10

Exceptional

23 Oct 2024

Brian

Nice room and friendly staff

Leisure Family

6/10

Pleasant

13 Oct 2024

Ran

The walls are paper thin. During one night I heard sex, a scary movie, people stomping around all night so much that my entire room was shaking, and little kids using the hallway as a racing track. I did not rest well.

Besides that the comforter was a bit dirty, like there were smudges on it could be blood could be poop who knows.

But it’s reasonably priced and has easy access to restaurants and stores and main roads, so it’s at a convenient location. Also there is fitness room, a pool, washing machines, and a nice convenience area to make coffee and grab food and such.

Leisure Self

10/10

Exceptional

06 Oct 2024

Kristen

Will for sure be back.

My fav hotel in Erie for sure!! Great staff. My first room had a weird smell coming from the ac so they moved our room, no questions asked. Kids loved the pool.

Friends_and_family Family

4/10

Poor

06 Oct 2024

Timons

The place was clean, the suites are nicely set up, with lots of desk space (which I need) and a galley. But the bulb over the bathroom mirror was out, my room wasn't serviced (though I stayed two nights) and from 1am to 3:30am there was a loud party in the next room (folks kept trying to come through the connecting door) and though I complained to the front desk, nothing was done.

Business Self

8/10

Excellent

18 Sep 2024

Bruce

The room was clean and had a great workspace. Also, the wifi was easy to log onto and had great speed.

Business Self

10/10

Exceptional

07 Sep 2024

Eileen

This was a very nice,,quiet, safe place to stay.

Leisure Self

2/10

Poor

03 Sep 2024

Vishalaksha

Hotel was under staff and they couldn’t make the room available till mid night. We went to a different hotel.

Leisure Family_with_children

2/10

Poor

31 Aug 2024

Ralph

Mistreated by GM Jen this place should be Ashamed of themselves for kicking out A handicap person in A wheelchair ♿️ my wife who is partially disabled and my 79 year old mom who can barely walk because of The General Manager Jennifers refusal to change our sheets my wife got angry and contrast to what Jennifer will tell you i had to sleep in my wheelchair for 3 nigjts and when we got mad about the fact that the hotel would not change our sheets the GM Jennifer decided to boot us out of the hotel Jennifer has A pack of lies to tell you none true about the anger we had about not getting our sheets changed this hotel should replace the whole staff and Jennifer should be fired for her behavior in regards to this. We had to stay at another hotel in grove city Pa because there were no other roons available in Erie Pa to accommodate us so we had to stay at another hotel our entire trip to Erie was Ruined Thank you.

Leisure Family

10/10

Exceptional

31 Aug 2024

Laura

Great bed at Candlewood!

Leisure Family

10/10

Exceptional

28 Aug 2024

Natalie

I enjoyed staying here and will do so again.

Leisure Family

8/10

Excellent

26 Aug 2024

Tamara

There were bags of trash in the hall all weekend. They were the same bags as when I arrived to when I left. The elevator had a water bottle on the floor all weekend. I took my own lysol wipes and lysol spray for the room. The elevator floors were not clean at all. The front desk staff tho was super friendly and polite and knowledgeable.

Friends_and_family Friends

4/10

Poor

17 Aug 2024

Ann

Room 107 is too close to the front desk, there is noise all night.

Leisure Family

6/10

Pleasant

15 Aug 2024

Patti

Maybe have a place to sit to other entrances

2/10

Poor

05 Aug 2024

Natascha

Utterly Disgusting

The room was supposed to be to double queen beds. When I arrived, I was providing my keys, checked into my room and realized it was only one queen bed for three guest. I went to the desk and explained my concern. The front desk staff told me there was nothing they could do. I asked if there was a pull out or cot available, and was told that there were none available. The woman at the front desk appeared to be very overwhelmed and flustered as numerous guests came and were turned away because the hotel was “overbooked”. Other guests complained about the conditions of the rooms to no avail (inability to control the AC, the conditions of the room, and the noise). Although the hotel is a non-smoking facility my room smelled like cigarettes smoke and stinky cheese. The bathroom was filthy and moldy. I would not recommend this hotel to ANYONE traveling with family and animals.

Friends_and_family Family

2/10

Poor

05 Aug 2024

Natascha

Utterly Disgusting

I booked this hotel through a third-party vendor. The room was supposed to be to double queen beds. When I arrived, I was providing my keys, checked into my room and realized it was only one queen bed for three guest. I went to the desk and explained my concern. The front desk staff told me there was nothing they could do. I asked if there was a pull out or cot available, and was told that there were none available. The woman at the front desk appeared to be very overwhelmed and flustered as numerous guests came and were turned away because third-party vendors overbooked the hotel. Other guests complained about the conditions of the rooms to no avail. Let’s get to the room itself. Although the hotel is a non-smoking facility my room smelled like cigarettes smoke. The bathroom was filthy and moldy. I would not recommend this hotel to ANYONE traveling with family and animals.

Friends_and_family Family

2/10

Poor

04 Aug 2024

Gao

not the room we ordered and shower not working

Leisure Family

2/10

Poor

04 Aug 2024

Natascha

I booked this hotel through a third-party vendor. The room was supposed to be to double queen beds. When I arrived, I was providing my keys, checked into my room and realized it was only one queen bed for three guest. I went to the desk and explained my concern. The front desk staff told there was nothing they could do. I asked if there was a pull out or cot available, and was told that there were none available. The woman at the front desk appeared to be very overwhelmed and flustered as numerous guests came and were turned away because third-party vendors overbooked the hotel. Other guests complained about the conditions of the rooms to no avail. Let’s get to the room itself. Although the hotel is a non-smoking facility my room smelled like cigarettes smoke. The bathroom was filthy and moldy. I would not recommend this hotel to ANYONE traveling with family and animals.

Friends_and_family Family

6/10

Pleasant

04 Aug 2024

Megan

Our room smelled like cigarette smoke so we bought our own air fresheners. The cooktop burners were broken (it would flip the breaker everytime it was turned on) so we couldn't cook some of the food we purchased. We also couldn't adjust the room temperature as it stated. There were only 2 options: 65 degrees and freezing or turn it off and wait until it got too hot and needed turned back on again.

The laundry facilities were free so that was helpful. Our room was never cleaned so we were able to at least wash and reuse our bathroom towels.

Leisure Family_with_children

6/10

Pleasant

31 Jul 2024

justin

Average stay....

Was put in wrong room upon checking in, but luckily they had the style of room I booked originally and made it right. Remote for tv didnt work properly, seemed like the batteries were dying. Hotels.com website said checkout was 12pm when in fact it is 11am. No issues with parking or location. Overall, a decent 1 night stay.

Partner

4/10

Poor

31 Jul 2024

Alan

Multiple issues with this hotel. During stay someone came in room and emptied out contents of refrigerator and left them out on counter where they spoiled. Manager denied it was staff but who else would have access / reason?
Overall property not clean, paint peeling in bathroom. Lots of road noise.
On the positive side they did refund a reservation for a future date which I had cancelled.

10/10

Exceptional

25 Jul 2024

elizabeth

What to see on the website is true

Business Family

2/10

Poor

25 Jul 2024

Scott

Maintenance was a big issue with our stay.

Had another really odd problem at check in that the staff did their best to work through with the resources they had.
I have to say I’ve not had a jaw dropping experience like that before.

Leisure Partner

4/10

Poor

22 Jul 2024

Natalie

Front desk staff was untrained, rooms were not stocked with towels, the shower had lots of soap scum, lights in the room did not work- And there was pervious guests' pizza left in the refrigerator!

Leisure Self

2/10

Poor

21 Jul 2024

Steven

No Room

Arrived at hotel after already paying and was told that because of the Microsoft bug, their systems could not stop taking reservations even though they were fully booked. We were turned away without a room and told that Hotel.com had to fix our refund issue.

Business

8/10

Excellent

19 Jul 2024

John

My only suggestion/concern is that there was no grab bar IN the tub/shower. There was one OUTSIDE the tub, but nothing to grab onto inside the wet area. A bit dangerous.

Leisure Family

10/10

Exceptional

18 Jul 2024

doug

It was nice and quite

Leisure Family

10/10

Exceptional

15 Jul 2024

Markisha

Last min trip planned to Erie with my family . We all booked here and enjoyed our stay , hotel was clean , staff were very friendly and beds were comfy. I would definitely book again !

Leisure