Name: Best Western Erie Inn & Suites
Address: 8040 Oliver Road, Erie, 16509, US

10/10

Exceptional

01 Aug 2026

jill

We had a beautiful room! Our daughter & family stayed in another room. It was not as large as ours but was nice. Super comfy beds. Clean. Breakfast was great! There was yogurt (not in cups) with multiple toppings which was unusual & yummy. Also of course, nice filling options of egg, meat, potatoes, waffles... We stayed here before & would stay again! Also received a goodie bag. Not sure if it was bc of status or for everyone, but it was a nice surprise. Staff was friendly too.

6/10

Pleasant

01 Aug 2026

Mark

The breakfast was sub-par, the pool was closed and they could not give a timetable on when it would be open. We were there 5 days and the pool was closed the entire time. The room did not smell fresh

8/10

Excellent

28 Jul 2026

Coleen

Room was very clean. Staff was kind and helpful. Only dissappointment is that the pool was not available.

10/10

Exceptional

28 Jul 2026

Daniel

All good

8/10

Excellent

24 Jul 2026

Louise

Staff were very friendly and accommodating for everything we needed.
Appreciated the availability for coffee at anytime. Rooms were clean and comfortable. I would definitely recommend staying here. Nothing fancy but great stay.

8/10

Excellent

20 Jul 2026

Yoan

Todo bien

Family_with_children

8/10

Excellent

19 Jul 2026

Melissa

A good place to stop after a day of travel. Comfortable bed, quiet despite having a full hotel. The sleeper sofa was dirty and needs sheets-that was the only negative.

Partner

6/10

Pleasant

19 Jul 2026

Clayton

The room sucked. There were stains on the bedding. Couldn’t use Netflix or YouTube that was on the tv. The WiFi was terrible. No shelves in the shower. Not enough towels.

Partner

8/10

Excellent

13 Jul 2026

tyree s

Nothing

10/10

Exceptional

08 Jul 2026

Randy

Extra clean and pleasant

Partner

10/10

Exceptional

29 Jun 2026

Michelle

Check in/out was easy. Plenty of room and good breakfast options.

Family

6/10

Pleasant

28 Jun 2026

Andrea

I got into my room and unpacked, I have mobility issues and while I don't require an accessible room, this room was ridiculous. The door was way too heavy and it was a struggle to open it every time. I got into the shower only to find a dirty washcloth inside which meant it hadn't been cleaned, then later discovered the trash hadn't been emptied. I complained at the front desk and they offered to move me rooms however I was already unpacked and in too much pain to pack up again so they offered me a partial refund which I never received. The blackout curtains didn't fully close so the room was really bright all night.
The staff were courteous, breakfast was good, the hotel overall was clean. But I don't think I'd stay there again.

Self

8/10

Excellent

23 Jun 2026

Troy

Stayed on a Friday night. June 19th. Parking lot was full. Was on the 3rd floor. Nice room. Bathroom was well lit. Has a pull out sofa in the main room. Not very comfortable. King bed in a private room with doors to separate. Parents slept well. Only 1 tv in the private room. A little spots in the bathroom showed rust and caulk was missing around the tile base trim. Big shower with good water pressure. Refrigerator made noise throughout the night. 3rd wheel won’t sleep well for an adult. Weight room had free weights, treadmill, stair climber, mats, stretch bands, maybe more. Had a pool. Did not use. For a recent renovation they could have done better with the final touch ups. Renovation material was in site above the main lobby. Only noticeable if you looked up. Towels weren’t fluffy or thick enough. But not cheap motel towels. Only had 2 towels so had to ask front desk for another. The phone did not work. Had no dial tone and when front office called they said it was busy. Needed it to call down for sheets for the pull out. Of course for another towel. That was an inconvenience. Breakfast had variety. It was good. Scrambled eggs, bacon, waffles, only banana nut muffins, cereal, yogurt machine, juice machine, milk, and more. Seating capacity of probably around 30. Seemed small. Small parking lot. July 3rd price was $212. June 19th price was $280. Thinking high price due to Fifa World Cup. Idk. From the Midwest too. 4/5 stars.

Family

8/10

Excellent

22 Jun 2026

Barbara

Hotel was fine. Room and bathroom very nice. All areas were clean. Breakfast was ok. Waffle maker was a hit with the kids. Much of the other food was microwaved.

Partner

8/10

Excellent

16 Jun 2026

Kelly

Na

Self

10/10

Exceptional

12 Jun 2026

Shannon

The room was clean and newly remodeled with lots of open space. The staff was very welcoming and friendly. The hotel was quiet even in a room right near the elevator

4/10

Poor

28 May 2026

Brian

No drinking water. Breakfast was microwaved. Pool was empty. Room had a bad smell like a dirty hamper. We had a “Suite”, there was a heater/air conditioner in the back room but no airflow or vents in the front of the suite.

The staff was amazing and kind, very friendly and accommodating. Perhaps the owners are new and they just purchased the property…I don’t know. I wish I could give a better review, if it was for the staff only my review would be stellar….but for the price point I was not very satisfied.

Family_with_children

10/10

Exceptional

22 May 2026

Philip

Over all was good

Partner

10/10

Exceptional

19 May 2026

Jason

Rooms were clean and staff was pleasant and helpful. Breakfast was wonderful.

Friends_and_family Family

6/10

Pleasant

27 Apr 2026

Jessica

The staff at this hotel were all very friendly and helpful.
The hotel is in a good location close to shopping, restaurants and the main highway.
The reason I can’t give this hotel higher stars is because the bed was absolutely terrible. The mattress must have been old because it was extremely uncomfortable

Partner

10/10

Exceptional

30 Mar 2026

Ace

Excellent workers

Partner

8/10

Excellent

17 Mar 2026

Douglas

The staff was helpful and friendly.

The room was clean

The polo field was closed.

Family_with_children

10/10

Exceptional

17 Feb 2026

LeAnn

Front desk staff were friendly and helpful. The room was clean and comfortable. Great for a one night stay!

Partner

8/10

Excellent

15 Feb 2026

shari

Simple but nice and clean.

Business_and_leisure Family

10/10

Exceptional

06 Feb 2026

Jeffery

Great room

Leisure Family

2/10

Poor

06 Feb 2026

Joseph

Not very clean. Very noisy.

Leisure Partner

10/10

Exceptional

31 Dec 2025

Desmond

Great staff clean rooms can’t ask anymore

6/10

Pleasant

30 Dec 2025

Heather

Room was never cleaned yesterday and the jetted tub barely worked. Contacted hotels.com. They had me reach out to the front desk, but I haven’t heard from management yet.

Friends_and_family Family

8/10

Excellent

25 Nov 2025

Hany

Staff and clean room

10/10

Exceptional

11 Nov 2025

Emilio

Room was clean, Lizzy the front desk girl was very informative and the breakfast hit the spot. We will be back again 👍

8/10

Excellent

10 Nov 2025

Sue

Clean rooms but 1 room didn't blow out heat no matter how high you turned the thermostat up

Leisure Friends

10/10

Exceptional

07 Nov 2025

Nicole

Clean room, easy parking, good breakfast

Partner

8/10

Excellent

21 Oct 2025

Carrie

Love the whirlpool in the room.

Business

8/10

Excellent

19 Oct 2025

Erin

Decent place for a short stay. Staff was very friendly. Bed was firm but we slept really well. Breakfast was the standard eggs, bacon/sausage, MYO waffles, etc. What I really liked, and have not encountered at any other hotel, was the fresh yogurt machine. The yogurt topped with fresh berries, granola and honey was delicious!

Leisure Partner

6/10

Pleasant

17 Oct 2025

Jennifer

The fridge did not work and the shower floor needed a cleaning.
Towels were plenty and the room was as expected. We just missed the fridge in the room.

Friends_and_family Friends

10/10

Exceptional

12 Oct 2025

Lihong

Good breakfast.

10/10

Exceptional

02 Oct 2025

John

Only stayed for a few hours to catch some sleep. Seems like very nice property right off of I 90 to get some rest. Breakfast was more than adequate. Would stay there again if in the area.

Leisure Partner

10/10

Exceptional

01 Oct 2025

Martha

very nice and comfy

Family

10/10

Exceptional

01 Oct 2025

Martha J

nice and comfy

Leisure Family

4/10

Poor

28 Sep 2025

Thomas

Air conditioning unit was very loud making hard to sleep

Leisure Partner

10/10

Exceptional

05 Sep 2025

Kevin

Location

Business Self

8/10

Excellent

31 Aug 2025

Everett

Bathroom sink faucet not connected to sink itself. No soap in one dispenser in shower.

10/10

Exceptional

28 Aug 2025

sunny

The staffs are very nice, location is very good.

Leisure Family

10/10

Exceptional

27 Aug 2025

JONATHAN

Great room for the night in a good location!

Leisure Self

2/10

Poor

19 Aug 2025

Yu

I left the my iPad over there so I called them but they said they couldn’t find it
My iPad signal let me know it is over there

Friends_and_family Family

6/10

Pleasant

09 Aug 2025

Amy

The bathroom fan doest work, so after 6 showers , the room is very humid. When i went to pull out the sofa bed for my kids, it is covered in crumbs and the floor under it is full of wrapers and nasty. Im thankful i brought sheets from home for that bed , although i wasnt offered sofa couch sheets anyway upon checkin even though i indicated upon booking. Overll not super impressed.

8/10

Excellent

08 Aug 2025

Dena

Hotel stay

The staff and lobby area was very nice. The room was ok but your feet stuck to the bathroom floor and the toilet did not flush well

Friends_and_family Family

8/10

Excellent

08 Aug 2025

Kathy

It was quiet and clean!

Leisure Family

8/10

Excellent

08 Aug 2025

Donna

Bed, shower, remote

Bed was a little too high and difficult to get into, the glass door on the bathroom was awkward and noisy as well as failed at canceling noise and light and the shower was too small to use comfortablely. And we spent 30 minutes looking to the remote to the TV which was found under the window air conditioner after asking the desk that didn't seem to know it was missing and did not have a replacement for it. However the rest of our stay was uneventful and very nice.

Friends_and_family Family

10/10

Exceptional

08 Aug 2025

phyllis

clean rooms, wonderful breakfast,friendly staff

Leisure Family_with_children

10/10

Exceptional

04 Aug 2025

Alicia

Beds were comfortable!

Leisure Family

4/10

Poor

03 Aug 2025

Jessica

We booked two rooms. Room 1 had not been vacuumed and the tables had not been wiped down. Dirty plastic silver ware was on the floor next to the bed and the body wash is empty. Bed cover is also dirty. This is our 3rd stay and the property has gotten progressively worse. Pool area is not open and is being used as a storage area.

Family_with_children

6/10

Pleasant

03 Aug 2025

Shadena

Not for us!

Got a suite and the suite door was glass offering absolutely no privacy, same with the bathroom door. Was sliding frosted glass but did not lock and was not secure. My daughter was in the living room sleeping on the sofa bed and was freezing at night because the heat/air unit was only in the bedroom! I don’t recommend this hotel.

Friends_and_family Family

10/10

Exceptional

01 Aug 2025

p

Overall a good experience.

10/10

Exceptional

26 Jul 2025

Michaelene

One highlight to disaster hotel trip

So helpful and accommodating due to the hawthorn screwing us over on our room that’s handicap accessible and there was no elevator

Friends_and_family Family

6/10

Pleasant

21 Jul 2025

April

I felt like the rooms were not clean very well. The pullout couch had a tour mattress with stains on it. The garbage outside was overflowing for two days. The breakfast was not good at all. It was all frozen food warmed up in the microwave not the staff was wonderful. They just needed a better job of cleaning and keeping it clean.

Leisure Family_with_children

10/10

Exceptional

20 Jul 2025

Michelle

Clean, roomy, and great/helpful staff.

Leisure Family

10/10

Exceptional

19 Jul 2025

Cathleen

Best Hotel Trip

The staff was so kind, been coming to Erie for 15 years and this was the best hotel experience yet. Thank you

Friends_and_family Family

8/10

Excellent

15 Jul 2025

Niccole

I enjoyed my stay. I am not sure if the bathroom was cleaned prior to my stay, as there was an open and used bar of soap already in the shower. I stayed in a room on the ground floor, apparently by the elevator, so it wasn't the quietest with all the traffic going through. Ultimately, I was satisfied with my visit and would probably stay there again.

Business_and_leisure Self

6/10

Pleasant

13 Jul 2025

Verified traveler

Not the best / not the worst

Front desk staff A+ . Very nice and professional in action and appearance .

But ... Rooms didn't seem as clean as I'm use to at other hotels ...I felt like everything was halfway done ... Even the paint job felt half done.

The floor in my room was dirty but the beds seemed clean
The suit furniture didn't really make sense how it was set up and the bathroom door didn't lock which was really annoying.

We had a suit so the bedroom had a door which was see though sooooo privacy was zero.

Breakfast: one toaster and one waffle maker, so it was a long wait to use either of those things. Eggs were flavorless and hash browns hard as rocks. However they did have bagels that seemed fresh plus cereal.

Over all this is a 3 because it's not the worst but could be a lot better....

Also get a pool

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

Tajanae

Very clean and affordable, close to plenty of restaurants and stores, not to familiar with the city but hotel is in a safe quiet area

Leisure Self

8/10

Excellent

01 Jul 2025

Abby

Easy stay while traveling.

Leisure Family

6/10

Pleasant

29 Jun 2025

Ashley

Staff were really nice. The bathroom door was awful. You couldnt lock the door, it was glass so no noise proofing, and when youre trying to sleep and someone needs to use the bathroom, the whole room lights up since its transparent. Hated that aspect. The beds are supposed to be queens but they seem like doubles. But the beds were comfortable.

Leisure Family_with_children

4/10

Poor

23 Jun 2025

Aaron

Check-in was supposed to be at 3 PM, but when we arrived at 3:20, our room still wasn’t ready. We returned 30 minutes later and were given the wrong room—a double queen instead of the single king we booked. When we brought it up to the front desk, the manager falsely claimed there were no king rooms in the building, then handed me his personal phone to speak with the general manager. Only after that did we finally get the correct room.
The air conditioner wouldn’t stay on long enough to cool the room properly, and there was visible mold on the bathroom ceiling. On top of that, the manager was unprofessional toward the front desk staff right in front of guests. Overall, not an enjoyable stay and wouldn’t recommend.

Leisure Partner

10/10

Exceptional

20 Jun 2025

Denise

Bathroom didn't lock

Leisure Family

8/10

Excellent

08 Jun 2025

Keri

The room was nice and the bathroom was better than most. The breakfast area has limited seating and lots of items were out when we were there.

Friends_and_family Family

8/10

Excellent

02 Jun 2025

Ron

It was very quiet compared to other Erie hotels in the area. The parking lot was mostly empty when I left in the morning which I took notice of. Not sure why there wasn't more people staying there. I didn't have any issues at all

Leisure Self

10/10

Exceptional

01 Jun 2025

barbara

Super clean hotel !
Quiet !
Excellent front desk staff!
Thanks !
It was a pleasure !😎

Friends_and_family Family

6/10

Pleasant

01 Jun 2025

Bobbi

So, don’t get me wrong the facility was nice. However, the ONLY reason I booked was for the jacuzzi suite. And lo and behold we couldn’t even use the tub. I went to the front desk, the poor girl ( she was a sweetheart) didn’t know what to do. She was willing to give us a refund and all but I was so tired and sick from this weather I told my husband I didn’t wanna move to another hotel. I was just saddened I paid what I did and couldn’t reap the benefits of what I paid for.

Partner

4/10

Poor

25 May 2025

gloria

Beds were comfortable and room was fairly clean. Continental breakfast was fine.
However, the commode seat was very loose and the latch on the sliding door to the bathroom was broken.
There was also a terrible smell
(almost like urine) in the room. The front desk clerk offered some air freshener, but that did nothing to help. She did offer to find another room on another floor, but we had friends in 2 other rooms nearby and didnt want to move. I slept with my face covered and woke up with a very irritated throat. There was also a strong bleach smell in the hallway.

Leisure Friends

8/10

Excellent

22 May 2025

Gina

extremely friendly staff; clean room; comfortable; excellent breakfast choices.

Leisure Partner

10/10

Exceptional

21 May 2025

Miichele

Clean and newly renovated!
Very pleased.. great value!

Friends_and_family Family

6/10

Pleasant

21 Apr 2025

Kyle

No plug for the jacuzzi and could've been cleaned better. But not bad still

10/10

Exceptional

18 Apr 2025

James

Clean and extremely helpful staff

8/10

Excellent

11 Apr 2025

kelvin

Nice size bedroom and bathrooms
Great breakfast and staff very friendly

Leisure Partner

10/10

Exceptional

08 Apr 2025

Jessica

It was great

4/10

Poor

06 Apr 2025

Margaret

This hotel was in rough shape with many repairs require! It was clean, but not as good as it should have been. Front desk clerk was in street clothes, and was not welcoming or helpful! Breakfast was just passible. We will never come again. And it put a bad reputation to a Best Western name!

Leisure Partner

10/10

Exceptional

09 Mar 2025

Christine

Very nice rooms. Very friendly staff. Breakfast area was extremely clean and well taken care of.

Leisure Family_with_children

6/10

Pleasant

08 Mar 2025

Sara

Ok hotel

We stayed for an overnight trip. The room was nice but the fan in the bathroom didn’t work.

Partner

2/10

Poor

02 Mar 2025

Monique

Horrible

We started our stay with needing a cart to bring in our stuff and told that someone else had the one cart. My husband waited 15 minutes and still no cart and no offer to find it. When I entered the room the first thing I saw was a couch that looked like it was falling apart. Upon closer look it was also disgustingly dirty. It was so dirty that I wouldn’t even put my luggage on it. The sitting area didn’t even have a tv. To watch the only tv you had to sit on the bed. The bed was clean and so was the washroom. In the middle of the night the smoke alarm started beeping indicating that the battery was almost dead. This would be a safety issue and batteries should be automatically changed way before the battery dies. We were so tired after a very long ride that we stayed. I did report all the issues when we checked out. She wasn’t surprised and her responses were not sufficient. We will definitely not be staying there again.

Partner

10/10

Exceptional

17 Feb 2025

Jasmine

The front desk attendant was so nice and so friendly. She even made sure that we had blankets and sheets for the sofa bed. Breakfast was good, the rooms were clean and beautiful.

Friends_and_family Family

10/10

Exceptional

08 Feb 2025

Gary

We were upgraded to a suite,which was great. The bed was very comfortable,everything was clean,the breakfast was good especially with the make your own waffles.The staff was very friendly and helpful. It at st an enjoyable stay while visiting our granddaughter at Mercyhurst University.

Leisure Family

4/10

Poor

04 Jan 2025

Kathryn

Sad and disappointed the hotel moved

1st things 1st. We have stayed at \"this\" Best Western over 6 times. Well we had no idea they MOVED ACROSS THE STREET. We would not have book if we had known. The 1st room, the toilet did not flush, the heat did not work The 2nd room, the shower leaked and there was damage outside of the shower of the repeated leakage. The mini fridge FROOZE all of our left overs and drinks. There was not a do not disturb sign on the door, so i stopped at the front desk before leaving. The gentlemen stated he would let housekeeping know. Well they were in the room. All and all it was just not a great stay. We will move on to a different hotel for our visits home.

Friends_and_family Family

10/10

Exceptional

28 Dec 2024

Marian

This hotel is quiet, clean and roomy. Very pleased so far.

4/10

Poor

30 Nov 2024

Patricia

Our stay started off well however we then became stranded after a winter storm due to the parking lot not being plowed, we also asked the evening before for a late check out the next morning as the roads were closed and we wanted to wait to see if they would open before booking an additional night but we were told this was not possible. The male staff did not help the female staff shovel and basically stood around. We checked out before the usual time as the road was open however it became closed again causing us to have to stay again but we choose to stay at another area hotel. I travel annually to your town and will not choose your hotel again.

Leisure Friends

8/10

Excellent

29 Nov 2024

james

The parking is odd in front of the buildings

Leisure Partner

10/10

Exceptional

26 Nov 2024

Eric

I enjoyed myself. Staff is accommodating and friendly.

Friends_and_family Family

10/10

Exceptional

18 Nov 2024

Carlos

Perfect

Partner

10/10

Exceptional

15 Nov 2024

Jose

Bathroom facilities were very good. Breakfast foods like scrambles eggs and sausages were not kept as warm as it should

Leisure Family

10/10

Exceptional

10 Nov 2024

Sue

.

Leisure Friends

10/10

Exceptional

08 Nov 2024

Ryan

Great stop over stay

Great friendly and quick checkin, great rooms clean and comfy beds. Lots of towels. Good breakfast as well

Partner

8/10

Excellent

03 Nov 2024

Mariela

Nice

8/10

Excellent

03 Nov 2024

Susan

Clean and decor well apointed

Leisure Family

8/10

Excellent

23 Oct 2024

Jennifer

When I arrived they didn't have my reservation. The staff were very helpful and I was able to get the issue resolved quickly. The room was mostly clean. The mattress on the pull out bed was well worn and stained and we had to ask for sheets and blankets. I was not a fan of the sliding glass door on the bathroom because it did not close well.
The hotel was easy to find right off the highway and close to many amenities such as shopping and food.

Leisure Family

10/10

Exceptional

13 Oct 2024

Meredith

I was pleased with everything at the hotel.

Leisure Self

6/10

Pleasant

03 Oct 2024

TAMI

Nice little hotel for the price.

Leisure Self

8/10

Excellent

03 Oct 2024

TAMI

This property is comparable to other chain hotels in the area, for a very reasonable price. It has recently been remodeled, so is fresh, while a little quirky. The complimentary breakfast was hot and tasty with a good selection of eggs, sausage, yogurt, fruit, cereals, muffins, toast, waffles, juice, and coffee. The I-90/Peach St. location is very convenient to everything in Erie. There are several nearby restaurants and shopping areas.

Leisure Family

2/10

Poor

30 Sep 2024

Thomas

I booked a king room with a jetted tub for my anniversary. When we arrived at the hotel we were given a standard room. We were told that “this is the room that’s booked and you will not be getting upgraded. This is an Expedia problem not our problem”

Leisure Partner

8/10

Excellent

27 Sep 2024

Robert

I did not like that you have to control the temperature in Your room by inserting your key card. It was difficult to get the temperature right in the room

Leisure

10/10

Exceptional

26 Sep 2024

ANGELA

Expedia cards didn’t go through, but the desk attendant was the best and handled the 30 minute call very professionally.

Leisure Family