Name: Hotel City Bog Expo Museo
Address: Carrera 13 A No 32 A-39, Bogota, 110221, CO

2/10

Poor

15 Jul 2026

Luis

Our experience was nothing as we expected. Usually, I rate 5 stars, because I expect the service and hospitality. The hotel smelled like cigarettes, the reception was 50/50 helpful, but not a VIP service as expect in any hospitality service. We had an issue with a food delivery and lost 100,000 COL, because the receptionist wouldn't call our room; a limited service because he claimed there were 3 guests with same name and he states that its not in him to call the 3 rooms to see who ordered the food. The app charged me, no food was given, no service from that person in the front desk. Fine, we decided to still extend our stay and ever since that incident, their staff was more unpolite, the breakfast is simple, and the lady serving the breakfast rushing us to hurry eat and with an attitude that I asked myself, why are they working here.? Furthermore,our room had no WIFI, we asked for a change, which they did, but the room they gave us didnt have door handles, the bathroom no soap, no shampoo, the walls very filty and mouldy that my family got a virus and had to visit the doctor.We had 3 more nights in bogota so we said, lets ignore everything and extend our stay and that is when we realized they wanted to kick us out. The hotels.com app showed availability and they said if you pay via the app, we wont be able to get a room nor claim a refund. so? my magic question, why does your app show availability? we reserved at tequerdama and left. WAIT, NO THANK YOU WAS SAID either

Friends_and_family Family

10/10

Exceptional

27 May 2026

Kedesiah

Great hotel

8/10

Excellent

02 May 2026

Darwin

clean room and friendly staff, close to national park!

Partner

8/10

Excellent

25 Feb 2026

Ruddy

Clean room

10/10

Exceptional

08 Dec 2025

Marcin

Room was clean, friendly staff, good location.

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

Paola

Excelente servicio, todo muy limpio

Business_and_leisure

10/10

Exceptional

14 Aug 2025

OSCARLINA

EXCELENTE, YA ME HE HOSPEDADO UNAS 6 O 7 VECES, ME ENCANTA POR LA UBICACION, MUY ACOGEDORAS LAS HABITACIONES QUE ME HAN TOCADO , SIEMPRE LIMPIAS Y ALGO MUY IMPORTANTE DESTACAR Y RECONOCERLES LA ATENCION DEL PERSONAL EN GENERAL, TODOS MUY AMABLES Y COLABORADORES !! SEGUIRE HOSPEDANDOME Y RECOMENDANDO SIN DUDA ALGUNA!!!

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

EDGAR

great

Leisure Self

6/10

Pleasant

13 Jul 2025

Marian Ramirez

I stayed in room 202! The bed is terrible!

8/10

Excellent

27 May 2025

Sergio

On the last day, there was a miscommunication as we had asked for an additional night and paid upon requesting it but when trying to check out they were trying to charge me again. I had to show both receipts one from Expedia and one from the actual hotel. I lost an uber driver due to having to wait to resolve the issue. This room also does not come with a fridge or ac in units.

Leisure Partner

8/10

Excellent

15 May 2025

Stephanie

Quiet location

Business_and_leisure Friends

10/10

Exceptional

15 May 2025

Samuel

Great location!

Leisure Self

8/10

Excellent

04 May 2025

Stephanie

It was always smelling clean as soon as you entered the building. Only issue - need to change the towels either every 2/3 days. The staff were always friendly.

Business_and_leisure Friends

2/10

Poor

15 Apr 2025

Dayana

I booked this hotel for business purpose. However, I had to leave because the place was very dirty .

10/10

Exceptional

25 Mar 2025

Mohammed

place is very decent . good breakfast. friendly staff .. very clean and very convenient location

Self

8/10

Excellent

17 Feb 2025

Diana

Ok

8/10

Excellent

17 Oct 2024

Rich

nice place to stay and easy to walk into the location

Business Self

4/10

Poor

01 Sep 2024

jorge

Mal

10/10

Exceptional

15 Jun 2024

Esther

Very clean, lovely people, very reasonable price & an easy walk from the Javeriana.

2/10

Poor

16 Mar 2024

Evan

Sewage Room

Hotel was below average. When we first checked in we got 1/4 rooms we booked the other 3 were the wrong rooms. One of the rooms smelled like sewage. We went down and told them and they argued and gave us another room. However, the next time we go to the lobby they told us they cleaned the initial room and that we would have to move back in because another party needed the room we were placed in. All they did was spray some cleaning solution to mask the smell. We told them no and they argued again. Fast forward to the next day. Once again they told us we had to move back into the sewage room and we told them no and they were about to make us move into there until we told them we are going to leave. Overall terrible stay, customer service, and cleanliness. Never going back!

Friends_and_family Family

6/10

Pleasant

02 Feb 2024

David

Large room and bed and lots of closet space. Very small bathroom. Room was not serviced for first several days.

10/10

Exceptional

22 Jul 2023

Natalie

everything

8/10

Excellent

10 Jul 2023

MIGUEL

Nice hotel. Good value for the money but it could improve cleanliness of room especially the bed linen. It looks like it wasn’t changed.

Business Self

2/10

Poor

08 Dec 2022

Tomas

I arrived at the hotel and checked in. Check in was fast. I went to room and the room smelled like moisture. I checked the room and found water running down the wall and mold. I went to the lobby to complain and the receptionist told she would call the manager. The manager said they are not giving me my money back. I left the hotel

Leisure Family

4/10

Poor

04 Jun 2022

Thais

I liked that the hotel is on walking distance of the centrum of Bogota.
What I didn't like is the neighboorhood.Lots of homeless people walking near the hotel. My sheets weren't changed for the whole week. I saw a stain on the first the and it remained like that for a whole week. They did clean the room everyday and made the bed. The shower hose was broken and it wasn't fixed, I even mentioned this to the hotel staff. Breakfast is poor. No variation, everyday the same and with little choice.

Leisure Family

2/10

Poor

22 Jun 2021

Billy

The Jail Hotel

They should call this the Jail Hotel, because the front door stays locked. You have to ask permission and give your room number if you want to leave. You have to wait on the worker to walk around and let you out. If you want back in, hopefully the worker isn't busy doing something or you'll just be standing there waiting. You have to wait until they walk around the desk to come let you in regardless.

Other than that, the windows are very thin. Cold room. Lots of street noise. Not sleep-walker friendly either; you could easily fall out of the window to your death. No sort of safety features.

The toilet seat is a woman's dream. It won't stay up. It's purposely designed that way. You have to hold it up with your hand.

The water pressure is very inconsistent and never very good. What use is a fancy massage head without the pressure to make it effective?

They told me the reason that refrigerators in the room were advertised, but there were none is due to Covid. I'm all about Covid precautions, but that doesn't make any sense.

There is no heat, and not even a fan! Mind-boggling at the price they want. I'd still never return if this place were a quarter of the price.

The carpet is very old. The bed is either very old, or just of poor quality. Worst hotel bed I've ever slept in. Deep valley forms. I didn't get much sleep b/c of the bed, cold, & street noise.

All this, & I paid extra for a \"superior\" room.

There's more wrong with this place, but out of characters.

Self

10/10

Exceptional

16 Jan 2021

fran

Clean,excellent service accessible prices and good location

Friends_and_family Family

10/10

Exceptional

06 Dec 2020

Verified traveler

Excelente servicio tanto como front desk como servicio a la habitación. Buena localización.

Family

10/10

Exceptional

06 Dec 2020

Verified traveler

Excelente servicio tanto como front desk como servicio a la habitación. Buena localización.

Family

10/10

Exceptional

09 Jan 2020

Yolanda

Excellent people very friendly clean and good service

Friends_and_family Partner

8/10

Excellent

29 Aug 2017

Danra

Clean but not much english..dictionary anyone?

Hotel stay was good. The staff could not speak much english, only one staff member.
The breakfast was a bit disappointing everyday the same and bread not so fresh. The area was walking distance from the main areas and supermarkets.

6/10

Pleasant

01 Apr 2017

Verified traveler

Hotel was good... the only problem was my room was right above the entrance and it would wake me up every time someone will come in or out.

6/10

Pleasant

17 Feb 2017

Verified traveler

N/A

My experience was normal, what do you force me to say some things about it?

10/10

Exceptional

07 Feb 2017

Verified traveler

Excellent staff.

We enjoyed the Expo Suites for a weekend in Bogota. The accommodations are as expected in the price range. The staff is what made our stay excellent. Everyone was very friendly, helpful, and clearly took pride in delivering a comfortable stay.

6/10

Pleasant

10 Nov 2016

Lucy

Convenient and clean hotel

No heating in the room while outside were 9-10 degrees .Friendly staff but beside Oscar , the receptionist ,nobody is speaking or understanding English !Breakfast is simply but good .

10/10

Exceptional

12 Oct 2016

Manfred

Nice hotel, friendly staff.

Almost everything is very good. A heater in the room would improve the comfort a lot. It is quite cold in the night! The breakfast could be improved with fresh (!) bread and better jam, cheese and ham.

6/10

Pleasant

18 Jul 2016

Gerald

Great for a 1 night Stay

Conveniently located near parque 93 with upscale bars and restaurants including starbucks. Easy to find Breton Hill clearly marked on the building outside. Tiny rooms. Big bed and very comfortable. Tiny bathrooms. Noisy room because the breakfast ladies were making a noise a 5.30 in the morning and their area was right next to iur room. The balcony outside our window is theirs and hey chat to each other and on their cell phones at 6 am which will wake tou up if tou get our room. Tip. Ask for a room away from the kitchen. Other than that i would say this hotel which is the 2nd floor of an apartment building is very nice and modern and for the prive i wouls definitely recommend for 1 night.

Partner

8/10

Excellent

13 Jul 2016

Gary

Great Value

Tucked away but close to central Bogota

Family

8/10

Excellent

06 Jun 2016

Saputra

A comfortable stay after a very long flight

I had a great recuperative stay in this hotel. The staff was very kind and helpful. I'm particularly grateful to the staff in attendant who allowed me an early check-in after a 30 hour flight.

8/10

Excellent

23 Apr 2016

Denzil

Great city hotel

Lovely stay

8/10

Excellent

21 Aug 2015

john d.

Very modern style, comfortable

I usually don't care about minibars in rooms, but it is critical to have some snacks around if you get in to a hotel late at night and really don't want to (or can' because too late) go out looking for food. My room had nothing in it (an unplugged empty fridge), so not much help on that. But the room was spacious, modern, bed was good, location in general seemed good, reasonable rate. I don't really know the city but the next day it seemed that this was convenient for transportation purposes, had some restaurants etc nearby. It was not crowded when I was there so don't know if it would be quiet or not when full, but I was comfortable on this one-night stay.

6/10

Pleasant

22 May 2015

Verified traveler

Nice hotel in a good location

It was disappointing the wifi did not work during our stay. Other than that is is a safe zone close to the bus lines and historic center.

6/10

Pleasant

01 Apr 2015

Abdul

No Wifi, terrible shower, but great employees

No Wifi on four of the ten days there, was very frustrating. The shower is also terrible, goes from scalding hot to freezing cold every 20 seconds, for the entire trip. The free breakfast was great, the room was very clean, and the employees were very sweet and kind. Great neighborhood. If they fix the Wifi and the shower, then I would love to stay again. Otherwise, you can easily find somewhere else much cheaper (with better amenities) in the same section of town.

Partner

8/10

Excellent

26 Oct 2014

Nitro

Good price and nice rooms!

It's very well located and has big rooms with comfortable beds, it has a nice design and people working there very friendly. Breakfast could have more variety but overall I really enjoyed my stay.

8/10

Excellent

02 Mar 2014

Martin

great service from employees

the best thing about this hotel is the reception services.

8/10

Excellent

05 Jul 2026

Julian

Muy buena atención y cumplió las expectativas de acuerdo al precio

Partner

10/10

Exceptional

21 Jun 2026

George Cristopher

Near national museum of colombia. You can walk going there and to the city centre. Nice hotel! recomended

Self

10/10

Exceptional

22 Mar 2026

MARIANA

Bien

Partner

10/10

Exceptional

06 Mar 2026

Fernando

El hotel bien, la zona algo peligrosa, solo tener precaución al andar de noche.

Friends_and_family Friends

6/10

Pleasant

18 Feb 2026

Cristina

quarto grande , cama confortável , o banho faltou agua .. no primeiro dia o banho ficou cheio de agua e saiu para fora do quarto , ai trocaram o quarto pra mim

Friends_and_family Friends

8/10

Excellent

03 Feb 2026

Yolanda

Excelente todo, la verdad pense en regresar al mismo hotel en viajes a Bogota futuros. No tuve ningun detalle HASTA que me complicaron mucho antes de mi check out.
Me querian detener de salir sino pagaba 20mil COP de un consumo, mas yo nunca me negue a pagar, el problema fue que no servia su terminal para cobros con tarjeta y por la ridicula cantidad de 20mil me hicieron hacer “circo, maroma y teatro”; afortunadamente y con la ayuda del recepcionista (S.) y mi conductor de Uber al aeropuerto pude entregar el dinero en efectivo.

Self

10/10

Exceptional

30 Dec 2025

German

Todo estuvo excelente

10/10

Exceptional

15 Dec 2025

Diego

Muy balanceado, las muchachas muy amables y el personal del hotel en general dispuesto a ayudar.

Partner

6/10

Pleasant

07 Nov 2025

Andres

Pretendían cobrarme un porcentaje adicional diferente al impuesto. Los desayunos muy regulares. Sin embargo el hotel es limpio, bien ubicado y las habitaciones son comodas

Business

10/10

Exceptional

13 Oct 2025

Pedro

Me encantó muy limpio muy antentso tiendas de comida todo muy bien con ellos

Leisure Partner

10/10

Exceptional

23 Sep 2025

David Antonio

Bien!

Business

8/10

Excellent

26 Jul 2025

Verified traveler

Bonne expérience

Le sejour s'est très bien déroulé. Le personnel est aux petits soins. L'hotel est très bien situé, près des transports et de la cathédrale de sel.

Partner

10/10

Exceptional

17 Jul 2025

Ernesto Sánchez

Todo muy bien.

Leisure Partner

8/10

Excellent

17 May 2025

Eduardo

O atendimento no café da manhã

Leisure Family

8/10

Excellent

11 May 2025

Eduardo

O café da manhã e o atendimento dos Srs. Ciro e Jorge, são muito atenciosos . E o que eu não gostei foi a demora em resolver pequenos problemas que apareciam no dia a dia

Leisure Family

2/10

Poor

12 Apr 2025

Alejandro

Una desagradable experiencia

Desafortunadamente cuando ingresamos a hacer el check-in en el hotel a las 13 horas nos comentaron que no había habitaciones porque estaba limpiando las todas ya que salieron bastantes personas lo cual no fue cierto al cuarto para las 3 que era el check-in solicité a ver si ya tenían una habitación y me dijeron que me tenían que cobrar un early check-in con un costo de $90,000 colombianos el cual no estaba yo de acuerdo porque pues lo que quería nada más era sacarme dinero y no tuvieron ninguna flexibilidad para poder entregarme una habitación que ya tenían disponible fueron muy estrictos en sus horarios para el check-in una vez que hago yo el check-in nos empezamos a topar con cosas desafortunadas donde estaban arreglando todo el hotel el piso completamente destrozado no se puede pasar por las escaleras el cual genera un riesgo bastante alto porque si llega a suceder algo no podemos cruzar las escaleras y no podemos bajar por el elevador el cual también pues vimos la habitación no tan limpia y varias situaciones que que pasaron en el hotel como la limpieza en las cortinas como se muestra en las fotos

Friends_and_family Family

10/10

Exceptional

04 Mar 2025

Deykari

Un lugar muy limpio, tranquilo, personal muy amable.

8/10

Excellent

31 Jan 2025

Eline

Equipe e localização muito boa

Foi uma boa estadia, mas com alguns pormenores. Chegamos a noite no hotel e percebi que as fronhas de alguns travesseiros nao foram trocadas, pois cheiravam a suor ( algumas que estavam limpas tinham cheiro de produto de limpeza). Na manhã seguinte pedi à camareira que trocasse ao menos as fronhas e fui atendida. O quarto é bastante espaçoso para 4 pessoas, mas o banheiro é minúsculo. Durante nossa estadia faltou água por um dia inteiro e disseram que foi problema na bomba d'água, mas não nos foi oferecido nada de cortesia, além de desculpas. Os colchões eram muito firmes para nosso gosto. No geral, tem boa localização, café da manhã gostoso, mas regrado, quartos grandes e banheiros pequenos. A equipe é nota 10.

Friends_and_family Family

8/10

Excellent

26 Jan 2025

Mario Alberto

Un buen hotel en bogota

El hotel tiene habitaciones, muy amplias y camas muy cómodas. La atención del personal es súper, bueno el único perro que yo le pondría es la conexión de Wi-Fi que se ve que no funciona muy bien, también tuvimos detalles que nos quedamos sin agua, pero de ahí más

Friends_and_family Friends

10/10

Exceptional

01 Jan 2025

Ana Bell

N/a

Leisure Family

2/10

Poor

09 Aug 2024

William Daniel

Habitación sucia

El primer día me asignaron una habitación sucia, con sábanas también sucias, al día siguiente no me las cambiaron, al tercer día la cambiaron. El estado de la habitación no es adecuado para servicio hotelero

Business

10/10

Exceptional

09 Aug 2024

William Daniel

El primer día que me hospedé me asignaron una habitación sin limpieza, las sábanas sucias al otro día no cambiaron las sábanas.

10/10

Exceptional

06 Jun 2024

Jogard

Experencia genial.. desayuno exelente atencion exelente 10 de 10

Partner