Grand Park

6/10

Pleasant

23 Apr 2026

Lia

We enjoyed our stay. The oceanfront villa was absolutely incredible. That said, the food could definitely be improved.The three-star rating is mainly due to our experience with the staff. We felt somewhat uncomfortable and pressured to attend their membership presentation. It was presented as a 90-minute session, but it ended up taking closer to two hours. If it’s offered to you, I’d recommend politely declining from the start.

Family_with_children

10/10

Exceptional

22 Apr 2026

Jonathan

Este lugar es INCREÍBLEMENTE GENIAL..! La amabilidad de los empleados es estupenda cómo la limpieza, la comida, bebidas…pasamos unas vacaciones familiares inolvidables. Ningún cargo oculto, te limpian la habitación todos los días…Volveremos sin duda. Gracias x todo! 👏

Family_with_children

8/10

Excellent

21 Apr 2026

Brian

Very clean and calm resort. The beach was excellent, and the pools are pristine. The staff are excellent. There are not too many activities available but this is a great place to spend a holiday if you don’t want to party. The food was not great. Most of the time it was just too salty. If the food were better, I would definitely return.

Family_with_children

2/10

Poor

17 Apr 2026

Varun

Food is good but Staff is not

4/10

Poor

15 Apr 2026

Nancy Margarita Diaz

The beach was beautiful a little bit of sargasso. The hotel is nice but the food was not good at all, and most of the employees were nice but one of the bartenders was rude really bad customer service.

Friends

10/10

Exceptional

14 Apr 2026

Mary Lou

The rooms, bathrooms, pools, bars, and beach chairs were great! The food was nothing to write home about. The concierge service and guest services (trying to sell timeshare) was annoying. The excursions were alright but not very high quality.

Friends

10/10

Exceptional

13 Apr 2026

Lindsay

The staff was incredible! There were a few that made it extra special: Jessica (supervisor at Buffet), Yuliana (host at buffet), Hector (bell hop), Julio (excusion expert), Salvador (pool server), Jesus (server). They all made sure we had everything we needed while we were on the resort and were always smiling!
Definitely will be recommending to our Family and friends!
We also loved the resident Iguanas ❤️

4/10

Poor

11 Apr 2026

Mohamed

The food is horrible..

10/10

Exceptional

11 Apr 2026

Cristal

Had a great time loved the accommodations

8/10

Excellent

10 Apr 2026

Yelena

We stayed at the hotel for 8 days and in general it was a good stay.

Beach is fantastic.

Food was okay, it wasn't mind blowing by any stretch but did the job. The special restaurant food was more creative, but hit and miss at times. We frequented the Mexican restaurant for lunch and dinner, they had some good dishes there and for dinner it tended to be less busy than Italian or Asian. Here I gotta mention that the hotel has a very strange system for special restaurants that I have not seen anywhere before, and it's just bad. If you are not a VIP club guest, you have to wait in line to get in, then they tell you come back in an hour, then you wait some more in line, while people with VIP can make reservations. It took us 2 hours to get into Italian, that was super frustrating and bunch of guests were getting hangry, to which the staff replied go to the buffet. I don't see a reason why the hotel can't make it a booking system and accomodate everyone. There is absolutely no reason in this disorganization and especially on people's vacations.

Rooms were good, nothing special, but comfortable.

Entertainment was decent at night on several occasions but again one of those things that just kills time but nothing mind blowing. Daytime activities are meh, very unexciting.

All in all it was a decent value for money stay but nothing luxurious by any means.

Partner

10/10

Exceptional

08 Apr 2026

Craig

The whole stay was amazing. The staff was fabulous lots of great fun energy from everyone to make the stay wonderful. Delicious food.

Friends_and_family Friends

10/10

Exceptional

08 Apr 2026

John

Beautiful ocean views

Partner

10/10

Exceptional

06 Apr 2026

Leonel Miguel Guede

Ocean vies was beautiful and the airport shuttle was very easy. I recommend to everyone who wants the best experience

Family_with_children

8/10

Excellent

06 Apr 2026

James Donald

Wonderful resort! Friendly staff great service
Clean resort

Partner

10/10

Exceptional

04 Apr 2026

Zhenqi

Good Value!

Family_with_children

10/10

Exceptional

04 Apr 2026

Chantall

The hotel was a great stay. The employees were awesome!

Partner

10/10

Exceptional

03 Apr 2026

Melina

Pool was fun!

Partner

10/10

Exceptional

01 Apr 2026

Virginia

We had an absolutely amazing family vacation at the Grand Park Royal. The view from our room was stunning, the beach was breathtaking , plenty of lounge chairs and umbrellas. My kids had the best time with the entertainment team playing beach volleyball games around the pool , activities at night - thank you to Dario, Carlos, Fernanda, and Joshua for making it memorable for us! The pool is beautiful, the food is great especially the fish restaurant at lunch, the Mexican at night, and the Asian restaurant we’re all great! The buffet is decent at night but the breakfast buffet was wonderful especially the fresh omelets every morning. The snack area around the pool was a hit for my kids with hamburgers hotdogs and fries all day. . All the staff throughout the entire resort were always so kind and friendly very attentive and always smiling .
I loved that there was just the right amount of entertainment during the day without it being too crazy or loud so that it still felt very relaxing .
Truly an amazing beautiful resort .

Family_with_children

6/10

Pleasant

01 Apr 2026

Traci L

Yes

Family

8/10

Excellent

01 Apr 2026

Srikanth

Yes

10/10

Exceptional

31 Mar 2026

Llunas

Everything was great there except for the pool and beach area, people putting towels out too reserved spots but don't show up for hours when someone else can use spots. Rules need to put in place for something like this. Overall everything was great.

Family

10/10

Exceptional

31 Mar 2026

Tammy

Everything was excellent. We love the size of the resort and how easy everything was to get to. Everyone was so friendly. We had Jorge as our Butler and he made everything so easy for us. He went out of his way to make sure we felt welcome and comfortable. He was extremely attentive, friendly and helpful. We love the swim up rooms, the adult pool, the beautiful beach, the cabanas.

Family

10/10

Exceptional

31 Mar 2026

Rami

It was an amazing resort. We loved the fact it was a calmer environment, not as crazy or loud as other resorts even though we were traveling during spring break time. The food was delicious, the pools were clean and the staff were exceptionally helpful and kind. I highly recommend and will hopefully be coming back myself in the future!
Also the shows at night were awesome, great entertainment to end the day.

10/10

Exceptional

31 Mar 2026

Louise

Jessica was amazing!

8/10

Excellent

30 Mar 2026

Anna

Great place to stay with a family. Pool area, rooms, beach were all excellent. Food is average at best.

10/10

Exceptional

30 Mar 2026

Leslie

Thee staff was friendly and helpful. Approaching my inquiries with smiles, accommodations and professionalism.
One of the young men , in particular, I think his name was Marcelino, was amazing. I was brought to the office, next to the showroom with a minor problem and watched how well he diffused a situation that presented with 2 adults demanding the use of a wheelchair for their adult son.
I appreciated the use of water bottles and easy availability for refilling, of drinking water at the elevators! I’m sure this eliminated a lot of waste.
Both pools were lovely, and had bars but it was nice to have a quiet , adults only pool bar for a more low key environment. I had a very enjoyable stay.

Self

10/10

Exceptional

29 Mar 2026

Erick

Second time returning to this hotel very pleasant stay staff if amazing except when they find out you purchased stuff at the airport cause they want to make you become a member and stuff but
all you have to say is no no as far from that I recommend it especially as a couple very good service at the royal towers and adults only pool
I visited in 2024 and just got back 3/30/2026 it did got a makeover so is very nice better than before

Partner

4/10

Poor

29 Mar 2026

Martha

Whatever you do, do not agree to the presentation about their program for members. They initially said it would be about an hour to an hour and a half long. It ended up being a little over three and a half hours! They drag it out even after saying no we did not want to join. After the final “no” you get the cold shoulder iThen we were told we would have our bali bed on the beach front reserved for us and come the day of there was no more available. Terrible communication and obviously their reservation policy needs work.

8/10

Excellent

26 Mar 2026

Robert

Great ocean view

10/10

Exceptional

25 Mar 2026

Gregory

The grounds and staff were so pleasant, and our view and access to the ocean was wonderful. We
Will be happy to return next time we plan a trip to Cancun!

Family_with_children

8/10

Excellent

25 Mar 2026

Margaret

The ocean front villas were worth it! Ocean right outside your room, butler service and a great room. Jessica, our butler, was phenomenal, as was Alejandro from the Italian restaurant. The pool location was great and everything is well laid out and beautiful! The seafood was great here. I wish there was more authentic Mexican food choices overall however I’m thinking there was standard fare within the Royal group?

Friends

10/10

Exceptional

24 Mar 2026

Genny David

I prefer the adults pool

Family

10/10

Exceptional

24 Mar 2026

Angela

Our third consecutive year here was great! Staff are very friendly, helpful and engaging. Rooms are clean, pools are very clean and the beach is beautiful. The dinner buffet couldn’t some work, but otherwise a great way to spend a relaxing week.

10/10

Exceptional

23 Mar 2026

Kaiyan

Excellent beach, clean property

Family_with_children

10/10

Exceptional

22 Mar 2026

Patrick

The Grand Park Royal provides excellent value. It is a very balanced resort. In all categories it excels. Not too big, not too busy, the staff gets to know you, etc. The entertainment manager, Dario, is exceptional. I really would book it again if a knew Dario was still there!

Friends

8/10

Excellent

22 Mar 2026

Jerry Dale

Everything was good!

Family

8/10

Excellent

22 Mar 2026

Jose

Our room experienced a power outage, which was promptly resolved.

Partner

10/10

Exceptional

22 Mar 2026

Renee Veronica

Loved our stay second year in a row! The entire staff goes above and beyond!! Special shoutout to Diana , Geraldo and hugest shoutout to Dario!!! Entertainment staff was incredible, food was great, room kept so clean with little touches. Pool spotless. Highly recommend!

Friends

8/10

Excellent

20 Mar 2026

Melissa

Pros: Clean rooms, Y

10/10

Exceptional

20 Mar 2026

ASHISH

Thank you Expedia, customer service has been kind with Expedia, especially with price matches when needed and the hotel property was nice

Friends

10/10

Exceptional

20 Mar 2026

Omar

Everything was awesome. The staff were really nice and friendly very helpful. Very clean rooms, Pool bar amazing. A great place to stay.

Partner

10/10

Exceptional

18 Mar 2026

Tracey-lee Helen

Rooms were excellent. Resort clean. Friendly staff. Our room that we booked wasn’t available at the time of booking. The hotel upgraded our room and the following day got the room we booked. Food was good.

Partner

6/10

Pleasant

18 Mar 2026

Isryel Jillian

We had a clean room, and a wonderful view. But the first day we were there all of the power outlets stopped working inside of the bedroom (we had a suit). I told the staff multiple times and nobody ever came to fix the problem. Our airport shuttle was great, and food was decent.

Partner

8/10

Excellent

17 Mar 2026

Yau

Very polite staff and good location with a nice beach

Family

8/10

Excellent

16 Mar 2026

Anthony

The rooms are very clean and a very nice! I wish they had a little more color ...they very bland. The staff is amazing very accommodatable. The food is good. If you are coming to react with white and moderate activity provided by the resort, then this is the place for you. Definitely not for the party

10/10

Exceptional

16 Mar 2026

Chunyan

Very good room & nice staff!

Family_with_children

10/10

Exceptional

16 Mar 2026

Tim

Resort had great food

8/10

Excellent

15 Mar 2026

Roseann

we had a beautiful panoramic ocean view in the king ocean view deluxe ( main building)

Family

10/10

Exceptional

15 Mar 2026

Cheryl

The view from the room was amazing. The room was comfortable and always cool. The food was awesome in every restaurant with amazing and attentive staff. The hotel staff was very welcoming and helpful. The pools and pool bars were great. The overall atmosphere was fun with a variety of activities and/or relaxing throughout the day. I expected the party atmosphere to continue late into the night, but found the evenings were always pleasantly peaceful.

Partner

8/10

Excellent

14 Mar 2026

WENDY LYNN

Our third time staying at the resort. We come back for the friendly staff, beautiful view, volleyball and meeting great people

Partner

2/10

Poor

14 Mar 2026

Colette

This is not a 5 star luxury resort. The food quality is bad and it was served cold. Drink quality were bad too. No drink menus available either. Things like even getting yourself a cup of coffee and food at the pool is restricted. The waking paths through the resort area and around some pools was extremely rough that you cannot walk barefoot. On day 2 my cover up was stolen off my beach chair when we were in the ocean. This place is definitely not worth the money, is not a luxury resort and very disappointing. We will not be coming back ever again.

Family

10/10

Exceptional

14 Mar 2026

Cynthia

Our stay started off rocky but it was not the hotel’s fault, there were college kids staying above us and probably had too much to drink that one of the kids ran into the sliding door and woke us up at 3am terrified of noise made by glass shattering. I hope he’s ok. We stayed in a Jr suite villa with plunge pool. The room category came with a butler. Our butler was really nice and made our beach bed reservations and restaurant reservations, it was an amazing experience. The food wasn’t super great but not terrible. I would really have liked if they had more Mexican food as snacks instead of hot dogs and hamburgers. At a previous hotel we have stayed they had tacos and quesadillas and guacamole for snacks… just a suggestion. The beach was beautiful and the pools were nice. The staff was really friendly and helpful and I enjoyed my conversations with them. I love Cancún and can’t wait to go back.

10/10

Exceptional

14 Mar 2026

Joanna

Good

Family_with_children

8/10

Excellent

13 Mar 2026

Terry Lee

Very nice resort, we felt that the buffet was very limited, would have been nice to have more selection. The staff are lovely and the rooms were fantastic!

Partner

8/10

Excellent

13 Mar 2026

Chris

Was there early March for 1 week. With wife and two teens. We enjoyed the stay. The beach is beautiful. The “fantastic” crew really does a good job at keeping people engaged and the entertainment during the day positive. The food was good as well. Some restaurants definately better then others and the buffet was decent. Overall the property was clean and staff was good. Seemed like sometimes the bar staff at the pool was a bit overwhelmed but still did their best.

Family_with_children

10/10

Exceptional

12 Mar 2026

Monserat

Everything was great!

Partner

10/10

Exceptional

11 Mar 2026

Marie

This is the cleanest resort or hotel I have ever stayed at. Our room, restaurants, common spaces, washrooms, pools, and event spaces were all clean and in excellent repair. The staff is amazing, very attentive and knowledgable. The food was delicious in every restaurant, changed often.

Gluten free - 2 of my family members have Celiac disease and after a small hiccup on day 1 it was a very seamless dining experience. Suggest identifying your dietary restrictions to the resort before you travel, then speak with a Concierge and each restaurant Supervisor on arrival. Each morning, we identified at which restaurant we eat lunch and dinner so they could be prepared and it worked well. Not a single gluten exposure, very very grateful.

Accessibility - If you are a wheelchair or rollator/walker user, you might have difficulty at this resort. The floors in the buildings are shiny tile, slippery when wet, but the outdoor walkways are all large, flat rocks with eneven surfaces cemented together creating a cobblestone effect. It is difficult to pull suitcases over the stone so the bell hops drive you on golf carts. Yes, the staff will happily drive you but that impacts independence. I have joint replacements and needed to use hiking poles, as many of the uneven walkways are long ramps. Also, the shortest number of stairs to reach the beach is 4+ 4 with a landing in between and no handrail. The stairs with 8+ stairs have rope handrails.

We had a lovely experience, fantastic beach view

Family

10/10

Exceptional

11 Mar 2026

Allan

Beautiful ocean view from our swim up room

4/10

Poor

09 Mar 2026

Jennifer

The resort itself, and the ambience of the resort is beautiful however, they only have three dining options for restaurants and the buffet never changes it the same every day very low quality for buffet food and not the best quality of food in general. I would recommend to stay here but to go outside of the resort to eat if you want real good tasting food overall for the money it’s OK. I don’t recommend if you’re gonna be staying there long to stay there but if it’s a short trip, it should be fine. I’ve definitely stayed that nicer resorts with lots more food options.

Family

6/10

Pleasant

08 Mar 2026

Linda Jean

The beach and pools were nice. The view from our room was nice. I enjoyed my massage. The food in the Italian Restaurant and Hibachi was good. The food in buffet was cold, wasn’t replenished enough, and seemed like the same things and not enough variety. The hostesses were friendly in the buffet. The staff when you first arrived and at front desk were only friendly at first because they are trying to sell you something. After that they didn’t really speak and not really friendly at all. The activities were fun and Joshua did a great job. I did have a butler Jessica assigned to me who set up reservations which was helpful. We stopped at concierge for more towels and coffee that they send would send up but never did. The phone didn’t work for room service after they answered my call then no answer. The rooms were very outdated. The floor in our room looked dirty. The bathroom shower area was very small and hard to maneuver around with the toilet so close. They really need to upgrade resort.

Partner

10/10

Exceptional

08 Mar 2026

Jeffrey

ABSOLUTELY STUNNING view from the bed!! Best I've EVER seen in my life

6/10

Pleasant

08 Mar 2026

deborah

Over the years i have stayed at all different resorts. All have been great. My major complaint here was the food. Breakfast was fine. The lunch options not so much. If you went to the sit down restaurant your food was cold the same with the buffet and most dishes not edible. Dinner buffet was not good. The hobachi and the Italian restaurant were good but not great.
The lounge chair in our room was well worn and dirty. The room and other chairs always felt damp probably due to the condensation drippings from the air conditioning vent in the ceiling.
They tell you, you don't need reservations for the restaurants, but anyone with a reservation gets taken in first.
You need to get up early and put your towels on the beach chairs that you'd like. I don't think there's enough chairs to accommodate the amount of people that stay there.
Think of mentioning, they were closing for renovations. I wish we had known that when we booked our holiday.

Friends

10/10

Exceptional

08 Mar 2026

Harkaran Singh

The staff was genuinely friendly and attentive throughout our stay, making us feel welcome from check-in to departure. The room was spotless and well-maintained, with everything we needed for a comfortable experience.

Family_with_children

6/10

Pleasant

07 Mar 2026

Magdalena

Beautiful property with great access to the beach, tasteful sun beds and amazing views. The restaurants are delicious and you always get a sitting, either early or later. However it is not really suitable for families, since the pools aren’t heated and half the property is adults only, which severely limits options for parents - that was our greatest disappointment.

Family_with_children

8/10

Excellent

07 Mar 2026

Magdalena

The rooms are clean, food is good but the membership sales pitch a bit too much.

Partner

8/10

Excellent

02 Mar 2026

Meghan

The ocean view from the hotel was amazing! The resort was clean, multiple options for food, and we felt safe and comfortable the whole time. We would definitely come back!

8/10

Excellent

01 Mar 2026

Eric

Room and maid service was great. I however never met my butler.

Partner

8/10

Excellent

28 Feb 2026

André

Staff at the buffet like Erika , Feliciana, Yuliana, are fantastic ladies and they give you an impeccable service. The chef David , and Jessica, are also great and will accommodate your special needs if you are vegan. Felipe at one he Italian restaurant is a great guy and he takes good care of you.

Partner

10/10

Exceptional

27 Feb 2026

Lindsay

Wonderful

Partner

6/10

Pleasant

27 Feb 2026

Katie

Na

Family_with_children

10/10

Exceptional

27 Feb 2026

Katie

Staff were great, room was beautiful

10/10

Exceptional

27 Feb 2026

Stan

Great beach location. Very nice clean room. Staff gave excellent service. Food had variety and was good. Wish they had alternatives to Pepsi products.

Self

10/10

Exceptional

27 Feb 2026

Francisco

Clean room, the staff was always attentive, really great food,

Partner

10/10

Exceptional

27 Feb 2026

Molly Kathleen

Our stay at the Grand Park Royal Cancun was fantastic. The resort is stunning and offers plenty of amenities. Our room was spotless, the food was excellent, and the beach and pool areas were absolutely beautiful. Both pools were enjoyable, but the adults‑only pool was especially nice for a quieter, more relaxing atmosphere. The service throughout our stay was exceptional, and both check‑in and check‑out were quick and seamless.

Partner

6/10

Pleasant

26 Feb 2026

Jeannie

Beautiful resort, very clean, beautiful views. Room great! Loved the entertainment & pools. Can't give very good/excellent rating bc food ranged from meh to bad: flavors, selection & prep. Meat overcooked, food barely warm, very few alt options if you have food allergies/intolerances. Restaurants randomly closed but no notices telling you when. Had to have a reservation for the Hibachi restaurant which were never able to get only 1 table sat at a time. Which brings me to the fact they seemed understaffed in all restaurants and by the pools. Buffet was meh & same foods every lunch & dinner.

Spa-asked for list of services ahead of time. When we got there found out not all were actually available (pedicures). Massage was great but no extra amenities with it like we have had at other resorts.

Everyone was very friendly and helpful, but not always available due to being understaffed.

Also, they invite you to a \"welcome breakfast \" to discuss their vacation club. Fyi the breakfast is just at the buffet having to listen to the hard sell while you ate. We didnt do it but saw others doing it.

Lots of people on beach selling stuff which is not unusual, but they are allowed to come up to the resort which is annoying.

Went to Isla Mujeres for the day taking advice to take the bus ($1) to ferry. Lots of people calling you to their shops which sell all the same stuff, but public beach great, good restaurants & highly recommend renting golf cart to drive around island!

Family

10/10

Exceptional

25 Feb 2026

Amy

The Grand Park Royal Cancun exceeded our expectations -- the food was fantastic (tip: have breakfast in one of the restaurants, as it's all made to order), though you do need to make reservations for the ala carte restaurants ahead of time, especially if you want to eat on the earlier side. The rooms were lovely, the staff tremendous, and the all-inclusive plan meant that once they put your wristlet on you, nothing else was needed for the remainder of your stay. We will absolutely stay here again.

Family_with_children

10/10

Exceptional

25 Feb 2026

Shannon

The resort was amazing! Everything was clean and well maintained. Our balcony view was great. All the staff were friendly and helpful. The food was ok, nothing special, but the drinks were delicious. The only complaint we had is the sales pitch given to us by Grand Park Royal as soon as we checked in, we were tired and thirsty after travel, and had no idea it was coming.

Family

8/10

Excellent

24 Feb 2026

Vitaliy

We traveled as a family of three with a three-year-old. A few things we did not like: the restaurants were not as expected. If you are a 'foodie,' this resort is not for you, though you will definitely not be starving. The buffet had plenty of options, but they were limited. We do not recommend Flor de Sal at all; we waited 45 minutes for our three-year-old's order. She was hungry, so we eventually left, and the buffet saved the evening.
The drinks were so-so. They can mix a very basic rum and coke, but I was unable to find a single bar that could make a nice Negroni or Old Fashioned. They also tried to sell timeshares (which they do not like to call a 'timeshare,' but it is). We politely declined.
What we did like was the buffet; it saved us many times after less-than-enjoyable restaurant experiences. A special shoutout to Erika—she was amazing, always smiling and genuinely friendly! It is also worth mentioning the exceptional cleanliness and very friendly staff. Claudia at the front desk was also polite and professional.
Would I recommend this resort? Yes, go check it out for yourself if you are not a major culinary enthusiast.

Family_with_children

8/10

Excellent

24 Feb 2026

Alondra

Everything was really good, the staff, the room, the daily room service. Our only issue was the food

10/10

Exceptional

23 Feb 2026

Jennifer

The resort is very clean, all staff were amazing, we stayed at the adult pool where it was quieter but tons of activities at the main pool. Some great nighttime shows too, not like other Caribbean hotels where the shows are so so

Friends

10/10

Exceptional

23 Feb 2026

Madeline

This was our third stay here, and we still love it! We came with a group of friends and our butler Jessica was great with helping our group get dinner reservations together. We love the adult only pool! Our room was clean and all of the staff were friendly and helpful. We will definitely go back again!

Friends

2/10

Poor

22 Feb 2026

antonious

Horrible food in the buffet every single day every single meal.

Unprofessional and unhelpful extremely rude staff who doesn’t care about your stay

Friends

10/10

Exceptional

22 Feb 2026

Colby

Clean rooms and great service

6/10

Pleasant

22 Feb 2026

Lance

The service staff were amazing. However, we checked in at 8pm and was hit with their time share team. After say we were not interested for about 20 minutes we were able to get to our room. The next morning we noticed they were doing exterior maintenance above our room. I had pay a little extra for the swim up pool outside our room as it was our 10th year anniversary to have them sanding and scrapping paint during the day that made it most unenjoyable.
But, the room it self was great and again the wait staff and food was incredible. First class service and might back again, but would ask more questions regarding the maintenance going on during our stay.

Partner

4/10

Poor

20 Feb 2026

Ciara Desiree

The rooms were outdated, we booked a swim up pool and felt it was not really private. People were throwing cigarettes butts in the swim up pool. Food wasn’t very good at the buffet, once a popular item ran out it was not replenished. During breakfast they do not offer bacon unless you ask for it, and at times they will say they cannot give you any due to no more bacon allowed for server section. 2 restaurants are available only at dinner, while the Mexican and seafood, and buffet are both open during select hours 7am-11 am (breakfast) 12:30 pm- 3:30 pm (lunch) 6:30pm-11pm (dinner) there is a snack shack open 11am - 6pm that serves burgers, nachos, fries, hotdogs, pizza. This all tastes like cardboard and your only option unless you order the 5 items on room service. Ordered room service and food was cold, the sandwich didn’t have any meat on it. Note: for the Japanese restaurant, Italian restaurant, and the steak house you will need to make reservations between 8am-11 am local hotel time or you are SOL. UNLESS a hostess are willing to squeeze you in. This hotel uses reusable plastic cups to serve alcohol beverages in and will pull them out of the trash to wash and reuse again. I advise to bring or buy your own cup to drink your alcohol or soda from as it’s not very sanitary. The first thing you are going to be asked if for your passport and reason for your stay, you will then check in and be harassed into going on a tour for a time share,

Partner

10/10

Exceptional

20 Feb 2026

Brendan

The rooms and amenities were kept clean by the staff, the staff was all extremely helpful. The pools were clean, drinks were cold, bartenders were great and they had lots of entertainment in the evening. It is an extremely nice and well taken xare of resort and i would stay here again

Partner

2/10

Poor

19 Feb 2026

Maged

The food in the buffet was so bad for the whole week, and the ala cart is very good but is very hard to get into without having a butler, the general service is ok but they don’t accommodate we were a large group moving tables that are right beside each other so that its one table was a huge deal for them we had to argue with them for like 10min then we just did it ourselves because they just refused to do it. We also asked for late check out from the first day, butler says no problem, we come to find on the checkout date they

8/10

Excellent

19 Feb 2026

Bassam

CImpeccably maintained room with exceptional service. However, the dining options at all restaurants did not meet my expectations.

Family_with_children

10/10

Exceptional

19 Feb 2026

Rebekah Joy

The resort was the perfect location and absolute paradise!!staff was not pushy and very accommodating. Everything was spotless and the food was good. 10/10 would recommend.

Family

4/10

Poor

18 Feb 2026

Bektash

Wqs

10/10

Exceptional

18 Feb 2026

Cynthia

Clean

Family_with_children

8/10

Excellent

18 Feb 2026

Javier

Nice rooms. There where not too many children running around. In addition, it is a good place to explore by foot. Staff was friendly. The only issue we faced was the pushiness of the timeshare sales staff! The food didn't seem to be luxurious, as the name suggests. Overall, the stay was enjoyable.

Partner

6/10

Pleasant

18 Feb 2026

Ricardo

I give Grand Park Royal Cancun 3 stars overall. The property itself is nice, the service staff was excellent, and the location is great, but our experience had some major drawbacks.

Check-in and check-out were both incredibly frustrating, taking over 30 minutes each time, which really put a damper on arrival and departure days.

For an all-inclusive resort, the food was less than subpar. The variety and quality didn’t meet expectations, all the meals felt underwhelming.

On top of that, the initial and repeated approach by the timeshare sales representatives was overwhelming and intrusive making it difficult to relax which significantly impacted the overall quality of our stay.

Partner

8/10

Excellent

18 Feb 2026

David

4 Stars - Stunning, Nature-Filled Grounds and Wonderful Staff, But the Room and Food Fell Short

I’m giving 4 out of 5 stars, and it’s just barely. I almost went with 3 because of a few issues that affected day-to-day comfort, but the strengths here are real.

The Grounds (the standout)

Let me correct something clearly: the outdoor grounds are impeccable. Honestly, they’re the most beautiful I’ve seen in the Hotel Zone, and they convey real nature in a way most properties simply do not. The landscaping feels intentional, lush, and thoughtfully maintained. Walking the property is genuinely enjoyable, and if you’re someone who loves being surrounded by greenery and a “tropical” vibe that feels authentic, this place nails it.

Service (another major strength)

The staff are the other reason this review stays at 4 stars. Across roles, the people working here were polite, considerate, and dedicated. Even when something missed the mark, the tone was still respectful and kind.

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

Kirk

Second year in a row my wife and I have stayed here. Great room with our own concierge and staff was fantastic! Will definitely be back.

Partner

8/10

Excellent

17 Feb 2026

Brittany

I visited, reserveing an oceanfront view room, to surprise a friend for her birthday, and overall we had a wonderful stay. There were a few issues, though. My friends were initially placed in a different building from their kids, and they ended up having to pay extra to move to a smaller room just to be near them. On top of that, they had an issue with roaches in her room, which was disappointing and definitely not what you expect at a resort.

Since it was our first time there, they also tried to sell us a membership. The whole pitch felt a bit like the timeshare presentations I remember sitting through as a kid, so I let them know right away that I wasn’t interested—I didn’t want to waste their time or take away from my group’s trip.

Aside from those moments, the rest of our stay was beautiful.

Friends

8/10

Excellent

17 Feb 2026

Steven

The staff were great and they seem to work hard at maintaining the facilities. The resort did not seem crowded despite full occupancy. The beach is the best maintained on the strip and was also quieter than other larger resorts. The villa including the Bali bed is a great value if you want to lounge at beach a lot. We would definitely come back.

Leisure Family

8/10

Excellent

16 Feb 2026

Ariel

Beautiful beach and stunning, sweeping ocean views. The food was excellent and the staff friendly. The bathrooms were great with wonderful water pressure. The beds were very hard and not my favorite but the rooms were fine and very quiet. Overall the resort is Lacking engaging activities (only one choice for activity at night and it was sitting) but wonderful for beach and pool time.

Leisure Friends

8/10

Excellent

16 Feb 2026

Kannon

Staff good and amenities good gracias

Leisure Partner

4/10

Poor

16 Feb 2026

Brandy

Slowest check in and check out period. Food was mediocre. Room was great