Elia Bettolo Hotel

Greece , Crete
CHANIA, Betolo 1, 1
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75 reviews shown

8/10

Excellent

02 Nov 2025

Wilbert

Clean rooms and friendly staff

Leisure Partner

8/10

Excellent

23 Oct 2025

Robert

You need to realize that you are located in the middle of the most touristy area, with stores, restaurants, tourists and noise galore.
That’s why 4 stars instead of 5

Leisure Partner

10/10

Exceptional

07 Oct 2025

joan

Amazing location, room condition and staff. Very helpful. Great breakfast. Great air conditioning and balcony. My only issue was the scent from the cleaning products.

Self

10/10

Exceptional

03 Oct 2025

Irene

We had a corner room with a balcony on both sides overlooking the busy restaurant and shopping area below. The room was larger than we expected. The only negative was that there was a step up into the bathroom, which we had to keep reminding ourselves of, especially at night.

Partner

10/10

Exceptional

26 Sep 2025

Bohdan

Good breakfast, clean rooms and a modern build with a friendly staff. Overall great stay. Only wish a full single bed was provided and not two twins side by side.

Partner

10/10

Exceptional

21 Sep 2025

Anastasia

Very convenient

Leisure Self

10/10

Exceptional

06 Aug 2025

George

Loved this property. In the middle of the action! staff was soooo friendly and gave great local recommendations, especially Areti!

One thing was no parking, as this is in a pedestrian area, but we parked at a structure a couple minute walk away.

Leisure Friends

10/10

Exceptional

18 Jul 2025

Peter

Really nice room and clean. Great location if you want to be in the middle of Old Town Chaina. Be aware that parking is EXTREMELY difficult in this area even on weeknights.

Leisure Partner

10/10

Exceptional

03 Jul 2025

Verified traveler

Great location. The staff are very helpful and friendly.

Self

10/10

Exceptional

22 May 2025

Jamie

First thing to know is that a cab does not pull up to the hotel as the area is restricted to vehicles. Mind you it’s not a far walk, but we came in by bus from Heraklion and it took us a bit to find the hotel and we had a few suitcases to lug with us. Thankfully the wheels did not fall off😂. Our room was small so we requested an upgrade and they were very accommodating. We had a balcony and really enjoyed sipping some wine and absorbing the energy. Location is prime, walking distance to everything. There is a small elevator there which is a bonus. Overall a nice enjoyable experience

10/10

Exceptional

11 May 2025

Timoleon

Very friendly, accommodating and kind staff, Maria and Areli are the best you can find. They went so out of their way to help us. Hotel is located in a pedestrian old town of Chania so there is no parking closed by. It’s a problem for the old town area.

Leisure Partner

10/10

Exceptional

25 Apr 2025

Malvika

Amazing stay. Very good location of the hotel. Helpful staff

Partner

10/10

Exceptional

18 Mar 2025

BOB

Clean, modern hotel in the old town Chania. Excellent Greek breakfast included.

Leisure Family

10/10

Exceptional

10 Feb 2025

Jason

Great location and awesome breakfast

10/10

Exceptional

25 Oct 2024

Thumy

Beautiful rooms and great location

The place was beautiful and spacious. The location was great, central to everything.

Friends_and_family Friends

10/10

Exceptional

04 Oct 2024

Laura

While I only got to spend one night at the property, it was definitely a property I considered staying at for longer. The staff was very friendly both at check-in and check out. I did initially have a bit of trouble finding the location as it’s right in the middle of, an area with restaurants and shopping and easy to miss. That being said, there being an elevator and also it was very quiet for being in a busy neighborhood spot. I would definitely consider staying here in the future if I should return to the area.

Leisure Self

10/10

Exceptional

12 Sep 2024

Annie

Hands down recommend staying here. Walking distance EVERYWHERE. Brealfast was delicious. Rooms are spacious. Loved it

10/10

Exceptional

22 Jul 2024

Chris

Great place. Very comfortable and clean.

Partner

10/10

Exceptional

10 Jul 2024

Verified traveler

Perfect location

Very good location

Friends_and_family Friends

8/10

Excellent

21 Jun 2024

Dina

Excellent location

10/10

Exceptional

27 May 2024

Valeria

Wonderful stay!

In summary, staying at this hotel was amazing and I highly recommend it. We arrived early in the morning so our room was not ready. The staff helped us by letting us leave our luggage while we explored Old Town and waited for the room to become available. Check-in was very quick and easy. The room was clean and the bed comfortable. Breakfast was also really good and fresh. The location of the place is great as it is in Old Town, and getting out of Old Town is easy and quick. Even though there were a few restaurants right next to the hotel that would stay open late, I don’t think the noise was ever a bother and I am a light sleeper (I think that all the walking would tire me out and help me sleep better haha). But once the windows were shut, the noise was muted a good amount. Beware that elevators tend to be small.

The only thing that was tricky was finding the place. We were only lost for like 5 minutes, so not a big deal. I think there might be a problem with the linked address because when I clicked on it and was directed by google maps to the address it wasn’t the right location, I believe it was the old location of the hotel. But that was easy to solve by just searching the hotel’s current address on google. I think what also contributed to that is that there are many nooks and crannies in Old Town. I would just suggest correcting the address on this site if that hasn’t been done yet.

Thank you for the amazing stay!

10/10

Exceptional

27 Feb 2024

Monique

Quiet very affordable place , lots of restaurants walking distance!

8/10

Excellent

13 Nov 2023

Lynelle

Parking was hard to find. Nice room and amenities. The night staff went over and above for us!!

Leisure Family

10/10

Exceptional

24 Oct 2023

Simran

Staff was great , accommodation was as promised! Quite a bit shower as well

Location was the absolute best as well.

10/10

Partner

10/10

Exceptional

22 Sep 2023

Petra

Lovely, clean hotel in old town. Great location. Very comfortable bed.

Friends_and_family Friends

10/10

Exceptional

09 Sep 2023

Tom

Wonderful staff! Very kind and thoughtful. Clean rooms and great service

Friends_and_family Family

10/10

Exceptional

27 Jul 2023

Helen

The staff were amazing and super helpful. Nice and clean updated rooms. The location is amazing to walk around the old town of Chania having access to shops, cafes and restaurants.

Leisure Partner

10/10

Exceptional

23 Jun 2023

Michael

We stayed one night with a very late check-in. Easy access from the airport with a taxi prearranged by the hotel. The room was fine. Breakfast was very good.

Leisure Family

8/10

Excellent

15 Jun 2023

Carrie

Location was wonderful! Central to everything we wanted and more. Great service from friendly staff.

Leisure Family

10/10

Exceptional

06 Jun 2023

Verified traveler

Very well located, the service was very good and wonderful breakfast with several options.

Leisure Partner

10/10

Exceptional

07 May 2023

Julia

Beautiful property, very well-maintained. Front desk staff was very friendly!

Leisure Partner

10/10

Exceptional

16 Apr 2023

Milenia

I like everything about It 👌

Leisure Partner

10/10

Exceptional

17 Jan 2023

Valerie

A lovely hotel with tasteful deisgn and decoration

We had a beautiful suite with great views over the old town across to the harbour and sea beyond. Excellent breakfast and very friendly and helpful staff.

Partner

10/10

Exceptional

04 Oct 2022

Vanessa

This was a lovely quiet room with a great view in an excellent location. They stowed our bags for a long time while we waited for a late flight too! All around well worth it.

Leisure Partner

10/10

Exceptional

11 Jun 2022

Paul

Incredibly helpful reception staff and great rooms. The location was excellent for shops, restaurant and tourist attractions.

Self

6/10

Pleasant

11 Jun 2022

Jordan

Nice clean hotel in the centre of town

Hotel was fine, clean, simple and friendly check in.
However no special service for Gold member status. Bottle of wine stated on website not offered and no room upgrade.

Partner

8/10

Excellent

26 May 2022

Tiffany

Great location.

Leisure Partner

8/10

Excellent

24 Apr 2022

John

Average hotel in good location

We quite enjoyed our stay here. The staff were pleasant and helpful. However, we felt that our twin bed room was not as attractive as the doubles. It also had a curious high step into the bathroom. It was good to have a coffee machine but it seems pointless and mean to charge for capsules after the first two. The breakfast was no more than adequate in quality.

Partner

10/10

Exceptional

29 Jul 2021

Sagrario

Perfect location, right in the middle of Old town Chania with Lots of restaurants near by and the bus station is only 9min walking. Staff was really helpful. Breakfast was good, I wish they had a few more veggie options but it’s good overall. We paid for a superior room but got a standard ro instead when I told the front office person she showed me the “superior room” to see if we wanted to change rooms but it looked exactly like the one we had. So my opinion, don’t pay extra for the superior room. Overall a great stay I will definitely stay here again if I come back to Chania.

Partner

8/10

Excellent

11 Jan 2020

Verified traveler

Good service

Self

10/10

Exceptional

27 Oct 2019

Verified traveler

Far better than expected.i have spent many holidays in greece and this was the best hotel i have stayed in by a long way

Leisure Friends

10/10

Exceptional

28 Sep 2019

Verified traveler

The hotel is right in the old section of Chania- walk out the door and you're on a cobblestone street within steps of cafes, restaurants and shops.

Business Friends

8/10

Excellent

28 Sep 2019

Verified traveler

Likes: Lovely and clean room; Powerful shower; toiletries provided each day; comfy bed; staff were very friendly and helpful; good variety of choice at breakfast; 2 bottles of water provided.

Dislikes: no comfortable chair; no tea making facilities; WiFi kept shutting off; no restaurant

Leisure Partner

10/10

Exceptional

24 Sep 2019

Allen

The rooms were super clean. The staff was great and the location was perfect.

Business Self

10/10

Exceptional

12 Sep 2019

Verified traveler

We were given a suite on the top (5th) floor looking out on Chania harbour, probably the best rooms in the hotel. The rooms were spotless and toiletries replenished every day.

Leisure Partner

10/10

Exceptional

19 Aug 2019

Verified traveler

Good property in a great location. Plentiful breakfast (which was included for my booking) and very helpful staff. Having stayed at another of Elia's other properties in Chania earlier in the year, I would say I prefer the company's apartment-style suites (the Daliani is the one I was in) to the Betolo, but that's only because I like the illusion of seemingly coming home to an apartment rather than the reality of coming back to a hotel room at the end of a day of sightseeing.

The staff are super helpful at the front desk. Every time I had a question, they either had or would find an answer. This was one advantage of staying at the main hotel property.

Leisure Friends

10/10

Exceptional

08 Jul 2019

Verified traveler

The location was great and the breakfast was excellent. Being right in the town centre, it could get a little bit noisy in the early hours of the morning.

Leisure Self

10/10

Exceptional

23 Jun 2019

Ilias

Very satisfied from a 3 star hotel.

Very helpful staff, excellent location and big comfortable room with nice and clean bathroom. Only thing missing was a stand for the suitcase.

Partner

10/10

Exceptional

18 Jun 2019

Corey

Great location in Chania

It was great that they have 24 hour service, I flight got in late and someone was there to get us checked in. Room was clean and well kept.

Partner

10/10

Exceptional

10 Jun 2019

Elizabeth

Excellent

It was a lovely place inside the old city, a lot of shops and restaurant around and very near to Venetian harbour the staff are very accommodating the b-fast is good too

Friends

10/10

Exceptional

31 May 2019

Verified traveler

good, central location, nice breakfast room with balcony, good breakfast, clean room, friendly staff

8/10

Excellent

26 May 2019

Verified traveler

We stayed 6 nights at this hotel. It is 10/10 for location and the size of the room. Stuff were helpful. Good breakfast!

Leisure Partner

10/10

Exceptional

26 May 2019

Verified traveler

Very nice hotel

We stayed here for 3 nights. The first 2 nights was in a double room and the last night we had to change rooms to a twin as we decided to extend our stay by 1 night but the double rooms were full . Both rooms are very nice , the double was bigger. Very modern feel and nice layout. The shower in our double room was cool, had music, a steamer, and massage jets. The twin room had a better view of city and the mountains. Very nice breakfast. If you want to stay in the center of everything with lots of shops and restaurants then this place is great. The only negative I would say is that if you are driving , you cannot access the hotel directly to drop off bags etc. there is a parking lot a few blocks away but has limited parking and is free from 9pm-9am, and about 8-10 minutes walk there is a very large parking lot that is always free.

Partner

8/10

Excellent

21 Oct 2018

Verified traveler

Nice hotel in a great location. Breakfast was fine. The room was nicely designed.

Family

10/10

Exceptional

12 Oct 2018

rfsb

Well situated hotel in the olx town

Room was comfortable, excellent breakfast, very helpful staff. Enthusiastic recommendation.

10/10

Exceptional

16 Sep 2018

Patricia

Lovely hotel in the heart of the old town

Have just spent two wonderful weeks at Hotel Betolo.
The location is fantastic, situated next to Cathedral and surrounded by restaurants, bars and charming shopping streets in the old town.
Just a five minute walk to waterfront and old Venetian harbour.
Very spacious bedroom, great views and high standard of cleanliness.
Excellent staff, patient, friendly and very helpful.
Would thoroughly recommend this hotel, it is a little gem.

8/10

Excellent

28 Aug 2018

lavinia

Great stay!

Everyone was great and spoke good English. The rooms are small but modern and the breakfast was good. Great location - very close to the old.

Family

10/10

Exceptional

22 May 2018

Elisha

Our stay at Elia Betolo Hotel was great. The staff were very friendly and helpful. As we arrived early they let us store our bags and gave us recommendations for lunch spots close by. The room was comfortable and had everything we needed. There was a complimentary bottle of water each in the fridge, fluffy robes and slippers and the daily maid services gave us fresh towels each day. The WiFi was fairly reliable. Breakfast was awesome, lots of variety and small changes each day to keep it interesting. The location was central to everything, and we found a park close by (you can't drive right in to Old Town). Would definitely stay here again.

8/10

Excellent

24 Apr 2018

Verified traveler

The hotel has a great location amd the staff are friendly and helpful.

8/10

Excellent

17 Oct 2017

Verified traveler

Couldn't find the hotel!

- I wish we're given better instructions on hotel location. All our reservation papers said was: \"Bertolo, old town\". Try to find that while walking through narrow streets, like a labyrinth, carrying heavy bags!
- Hotel reception is very basic
- Room is great
- Safe wasn't working, staff came to the room very quickly to fix it
- Beautifully decorated
- Right in the city center
- Breakfast was very good, lots of variety
- Nice shower
- Comfortable bed
- Shutters make the room nice and dark for a good sleep
- Private, we could not hear noises from other rooms
- Since we didn't know where the hotel was, it was very challenging to drive through heavy traffic and find somewhere to park. We ended up picking a parking lot that ended up costing us $25 the next morning! Better directions would have been very helpful.

Partner

10/10

Exceptional

16 Sep 2017

Verified traveler

Shower water temperature fluctuated a bit, but everything else was great. Breakfast was pretty good, and the room was clean and spacious, and we loved the great balcony.

Partner

10/10

Exceptional

04 Sep 2017

Verified traveler

Great place!

This cute little hotel is a bit difficult to get to because the taxi will have to drop you off 2 minutes away (unless the driver doesn't know what he's doing!). I recommend downloading offline maps for this reason. The hotel, however, is perfect! It's clean and looks like it's been recently renovated. The staff is lovely and the location is perfect! The breakfast is delicious!. I highly recommend this place!!

10/10

Exceptional

31 Aug 2017

Bessy

Excellent Hotel in the heart of Old Chania Town.

Loved this hotel. The location was excellent. In the heart of all the shopping, restaurants and cafés. Short walk to the limani. We drove in but had to leave the car about a block away because the hotel was located in the pedestrian walks. The front desk hostess was very friendly and helpful. All staff was wonderful. The breakfast included was perfect (from fresh yogurt, fruits, frappés, croissants, eggs, etc.). We were 3 people, therefore we had the suite with a small balcony with a view of the limani in the distance, the shops and a beautiful church. Our bathroom was spectacular with a high tech shower which included a radio, steam jets, rain shower, and more. Spent 3 wonderful days there. Highly recommend this quaint boutique hotel.

10/10

Exceptional

30 Aug 2017

Verified traveler

Great central location in the old town.

Looks are deceiving from the outside. Very modern spacious rooms, great breakfast all in a fantastic central location in the old town.

10/10

Exceptional

22 Aug 2017

Verified traveler

Excellent stay in terms of location, cleanliness and hospitality! Lovely breakfast!

10/10

Exceptional

17 Aug 2017

David

Excellent hotel

Great location for Venetian port. Most comfortable memory foam beds and pillows! Parking can be difficult. Wonderful staff, would return!

8/10

Excellent

09 Aug 2017

michelle

Like most of old Chania you need to arrive before 11am for ease of getting your luggage to your hotel

8/10

Excellent

09 Jul 2017

Jeremy

Great location. Good Room. Hoped for More.

Great location. Room was a bit small compared to others we saw for about the same price. Didn't get a chance to eat breakfast, but they did thoughtfully prepare a To-Go box that we requested the night before. Room was \"good\" - but we paid similar in Heraklion and got WAY more. European style building, so be ready for a 2 person elevator with no bags. They offer help, so it's no big deal. Cool \"stand alone\" stall shower with electronics.

Partner

10/10

Exceptional

28 Jun 2017

Theodore

Fantastic hotel

Really nice hotel, great location, friendly staff. I can't say enough about the room design though. Overall fantastic place. Only downfall is, no parking.

Family

10/10

Exceptional

17 Jun 2017

Verified traveler

Great little hotel, and great location!

My husband and I really enjoyed our stay at this hotel! The location is awesome, right in the heart of it all. We would definitely stay here again! Staff were friendly and the breakfast was good too!

Partner

10/10

Exceptional

05 Jun 2017

Eileen

Great location

Location was perfect, right in the centre of the buzz. The tricky part of this stay is finding a free overnight parking lot. I suggest Travellers who are driving to unload the luggages at The Central market which is just 5mins walk to the hotel. You can then check with the hotel the next street (ask for the street name) with free parking spaces but it can get busy during peak hour. Overall stay was great, room was spacious. Walkable distance to many restaurants.

Family

10/10

Exceptional

20 May 2017

Meg

Lovely hotel with wonderful staff

Comfortable modernized meticulous hotel in the midst of old town a short walk to the beautiful Venetian waterfront. Staff caring, friendly and warm. Delicious breakfast with great variety. Lovely sitting room to share conversation or wine. Delightful. Look forward to return visit!

10/10

Exceptional

06 Mar 2017

Verified traveler

Beautiful Stay

The staff was so nice and generous. The location is perfect it is in walking distance to everything. It was just a perfect stay on our vacation. I did not want to leave. Oh and the breakfast was amazing as well.

10/10

Exceptional

02 Mar 2017

Verified traveler

Relaxing

My husband said he was able to relax and enjoy himself after being out to see for awhile. He said this was one of the best hotels in awhile that he had stayed in.

10/10

Exceptional

15 Feb 2017

Michael

Had a great stay, would definitely return and recommend!

Family