Golden Tulip Pontianak

Indonesia , Pontianak
PONTIANAK, Jalan Teuku Umar No. 39, 39
Show on Google | Website | Map

20 reviews shown

10/10

Exceptional

04 Sep 2024

Jeremy

Great hotel with love music, a simple gym and AMAZING food!

Business Self

10/10

Exceptional

26 Oct 2022

John

Excellent hotel

Really good hotel! If you have experienced ‘4 star international luxury/business hotels’ in provincial Indonesian cities you are in for a very pleasant surprise here.

All staff I encountered were pleasing and helpful. The general features of the hotel are good, although when there is a band in the large reception level bar it is rather noisy in the rest of the lobby area. Reception efficiently arranged cars for me on several occasions. The reception staff can understand simple English and as a non-Indonesian speaker I had no problem with any requests.

The Cinimon restaurant served me a very tasty and interesting nasi goreng with chicken sate. Breakfast was excellent with a wide range of dishes - the fried, the spicy, omelettes, noodle and rice dishes, salads and various pastries including freshly made pancakes and waffles. There could be a wider selection of fruits, just three with only two one morning. However, an impressive breakfast offering.

Room was a standard type with a shower in the bathroom. All things worked, shower good. Two large towels but no small ones. Bed comfy. Air conditioning effective. I stayed twice; first had city view and the second an small internal courtyard. The only obtrusive noise was a 4.00am called to prayer but that’s inescapable in many Indonesian cities. I heard this over two nights in the city view room but nothing in the other room I stayed in.

I would happily here again.

Self

8/10

Excellent

01 Apr 2022

Steven

Sometimes it gets noisy especially when the hotel is hosting functions. The bar outside can be loud too. If you want quiet place, this is not for you. The room door is also not sound-proof. Anyone yelling in the corridor will be very audible in your room.

Leisure Self

8/10

Excellent

20 Mar 2022

Alfred

Good hotel but very annoying laundry service

Overall this hotel is Ok.
It’s their laundry service was failed me. I think their way of work and coordination was really really bad.

Business

10/10

Exceptional

25 Sep 2021

Nur

It was always amazing stay at Golden Tulip. The room and amenities was amazing. Cleanliness also on top!.

Business

8/10

Excellent

19 Feb 2019

Miguel

Nice hotel, awful place

Nice modern hotel in an area of terrible traffic, almost impossible to cross the road.
The pavements are in very bad condition, and next to canals (open sewers) that stink.
We could not walk anywhere.

Partner

6/10

Pleasant

27 Mar 2018

Verified traveler

Clean & central location

I asked for non-smoking when making reservation and even remind it in the Special request but the Receptionist informed me that room was not available and admitted that the reservation dept failed to book the correct type of room. But in the end, she said she “upgraded” my room so I can get a non-smoking room. Well, the upgraded room was no different from the room I booked in the first place but at least I still get the non-smoking room. Arrived at 11 pm, Hotel was full of people patronizing the cafe in the lobby. Room was clean. It was a quick overnight stay so overall was FINE.

Partner

4/10

Poor

02 Feb 2018

anindinta

Super dirty with clogged drains

Saluran air di kamar mandi tersumbat dan mengeluarkan bau tdk sedap. Hal yg sama terjadi di kamar rekan kerja saya. Kamar 616 dan 642. Di meja wastafel saya menemukan rambut kemaluan. Sungguh menjijikkan

10/10

Exceptional

21 Mar 2017

Not Provided

Excellent value, good location.

Stayed for four nights. Very friendly staff. Breakfast included.

Family

8/10

Excellent

02 Feb 2017

Satish

Very Comfortable

The area where the hotel was situated is a bit outside the town. At night the area is lonely Nearby hotel were mostly office area. Since I went on Chinese New year holiday eve I may be completely wrong. But not a hotel you stay if you want neighborhood to be busy

Other than that it was a nice hotel

2/10

Poor

29 May 2016

Verified traveler

no room service, staff doesn't speak English etc.

the room service is not working. the staff simply pretends to not speak English, if they do not want to work. Both TV and WIFI weren't working well. I finally caught the staff playing around with it. I couldn't find out, why they did that. They were apologizing a thousand time. It felt, as if they were envious at their customers consuming the media.

2/10

Poor

26 May 2016

Verified traveler

QUALITY OF ONE STAR HOSTEL

DRUNK PEOPLE PARTYING ON THE FLOOR ALL NIGHT, EXTREMELY NOISY, AT 5 am THEY RANG MY DOORBELL AND RAN AWAY. STAFF EITHER UNWILLING OR UNABLE TO TELL THE DRUNKARDS TO BE QUIET.

6/10

Pleasant

17 May 2016

Ian

Well done Bella!

First of all, I would like to thank all the staff from Golden Tulip Pontianak!

I was checked in to a room with soiled toilet, got a mobile phone taken at the swimming pool by another guest at the hotel (I got it back thanks to Denny), laundry service that forgets to send my shirts back, room service staff who forgets to open my beer after sending it to my room and several other hiccups.

Having said that, I have to single out one very special staff who is THE game changer, whom have made this trip a wonderful and memorable one instead of an unpleasant nightmare.

Her name is Bella!
I would have given a lower rating if not for for Bella's warm and thoughtful hospitality.

It is very often that the special moments you encounter is not because of the hotel facilities but the people running the place.

I am not going to repeat what the guests here on TripAdvisor have already written about the facilities.

Will I return to stay here should I visit Pontianak again? A definite yes!

Thank you once again to Golden Tulip Pontianak especially to Bella!

Family

4/10

Poor

16 May 2016

Verified traveler

4 star minus

the staff was kind of funny, but not necessarily friendly

4/10

Poor

16 May 2016

Verified traveler

so so

the staff is particularly unfriendly

2/10

Poor

11 May 2016

Verified traveler

poor housekeeping

poor houskeeping

6/10

Pleasant

06 Jan 2016

andi

Good

Noisy neighbourhood.. breakfast is good

Family

10/10

Exceptional

12 Jan 2026

Willem

Kamer is schoon en netjes goede service alleen soms douche water its te koud voor. Mij

8/10

Excellent

27 Sep 2025

naoko

部屋は広くは無かったが、清潔感がありました。
部屋からの夕日は美し過ぎて、街の眺めも良かったです。
朝食はとても美味しく、デザートもどれも全て美味しかったです。
夜は近くのレストランで食事し、戻ってきてラウンジでお酒を飲みました。
近隣にローカルレストランが沢山あるので良かったし、ホテルではお酒も飲めて良かったです。
また、スタッフの方々皆さん親切にしてくれて、滞在中気分よく過ごす事ができました。

Leisure Family

10/10

Exceptional

01 Jun 2025

Willem

Goed hotel leuke plek overal dichtbij

Leisure Partner