Name: Mercure Pontianak City Center
Address: Jalan Jenderal Ahmad Yani, 91 West Kalimantan, 91, Pontianak, 78124, ID

10/10

Exceptional

17 Jul 2026

Philip

Very nice premier hotel. Everything we expect of a top hotel. Large clean room with all amenities. Great big clean shower-toilet. Walk 50m to grand mall. Safe area. Enjoyed my stay here.

Friends

8/10

Excellent

28 Jan 2026

SYED MUZAFFAR

room good

Friends_and_family Family

8/10

Excellent

20 Aug 2025

Andreas

Great location next to mega mall
Quiet and nice room
Breakfast are alright

Leisure Self

6/10

Pleasant

31 Dec 2024

Meli

The property is not well cleaned and maintained, and the room was really stuffy and air circulation is really bad. Bathroom with no fan nor window.

Leisure Family

8/10

Excellent

22 Jun 2024

Lisa

Family stay

Location convenient to shopping mall.
Rooms ok and nice they had a fridge.
Quite noisy in room sometimes even at 11.30 pm
Staff helpful.

Friends_and_family Family

6/10

Pleasant

22 Jan 2024

RODERICK

no hot water. pool was dirty. buffet breakfast is so so. room amenities not so impressive. for its level and reputation, it was a disappointing stay

Leisure Partner

4/10

Poor

22 Apr 2022

Diana

We checked in to the room with broken door in the restroom. Hair dryer was not working. Breakfast was terrible. Overall we’re disappointed with staying here.

Leisure Family

6/10

Pleasant

05 Apr 2022

Aida

The room i has been stay for 8 day the AC was not cool at all. Since first nite staying already complaining to the receptionist and they said will chexk on it till next 2 day again i did tell them about and still the same nothing happening. As same the shower drain is blocked too.
On my last day too laundry late delivery to me till the day i wanted and need to call for it.
Hope they will more play attention to the guest request when they feel somethinf wrong with the room.

Leisure Self

4/10

Poor

23 May 2021

Verified traveler

I didn't like there's no free breakfast for my family even though I paid for the hotel included free breakfast according to that hotel website anyway

Leisure Family_with_children

8/10

Excellent

11 Dec 2019

Verified traveler

At centre near ayani shopping centre. Staff are friendly. Breakfast is good.

Friends_and_family Family

8/10

Excellent

01 Oct 2019

Verified traveler

Nice hotel near mall

Best hotel in Pontianak. Beside a mall.

Family

6/10

Pleasant

21 Jul 2019

HPO

The building is great and staffs are friendly. I am disappointed because I didn’t get to have my rooms as I reversed. My family has allergies which can’t inhale cigarette smoke and she has to use inhaler. We were put on the smoking floor.

Friends_and_family Family

8/10

Excellent

10 Apr 2019

Verified traveler

Nice property located nearby shopping mall. However room is quite old.

Friends_and_family Family

4/10

Poor

01 Apr 2019

Ken

The air conditioner is not working properly especially now during hot season

8/10

Excellent

13 Nov 2018

Ros

Very helpful staff & room very clean.. near with Mega Mall

2/10

Poor

21 Oct 2018

Chelvam

Bad Experience.

WE have to call 10 times and wait hours for them to come and do something not right in the room. I think Expedia customers are given the worst rooms in the hotel. This is not the first time I have experienced this kind of treatment under Expedia.

4/10

Poor

01 Oct 2018

lily

I ve trouble with the front desk.It wasnt pleasant experience.please be better next time.

8/10

Excellent

01 Oct 2018

nurul

friendly and helpful staff, hotel located just beside a shopping mall, this criteria is very good, just that we had to wait more than 1 hour to get our room ready and grab drivers are not allowed to pick up/drop in front up hotel lobby in normal circumstances.

8/10

Excellent

12 Sep 2018

Verified traveler

Easy access to mall nearby for food.

8/10

Excellent

26 Feb 2018

samuel

The hotel is Clean, comfortable, I think I will come again and the food is ok too!
Thanks

10/10

Exceptional

21 Dec 2017

Kingsley

Highly recommended hotel

Nice hotel with friendly staff. Close to the biggest mall in Pontianak.

4/10

Poor

04 Dec 2017

Verified traveler

F&B was very disappointing. Room operated. Hotel is no more than 3Star.

10/10

Exceptional

20 Sep 2017

Fiona

Just as you'd expect from a Mercure hotel. Everything was very good.

Partner

6/10

Pleasant

30 Aug 2017

smelly

nuce hotel but given smoking rokm

I usually have good experience until today. I booked this room weeks in advance and requested for non smoking room. upon check in, I was still given a smoking room. room stink and ask to change a room but no.

8/10

Excellent

03 Feb 2017

Verified traveler

No problem at all

Clean place, very eeaaonable price. Think there was a gym, couldnt find it (didnt ask)

8/10

Excellent

13 Oct 2016

Verified traveler

location

very good location. it is just walking distance to megamall, convenience for the customer have no transport. room big enough, staffs are polite, breakfast is good.

6/10

Pleasant

20 Sep 2016

Veronica

Convenient but requires maintenance

Location is convenient as it's located near the mall. However, the rooms require maintenance particularly the lock. I was locked out from the room twice and always felt insecure to leave the room.

4/10

Poor

05 Aug 2016

Verified traveler

old hotel, good location near the mall

Many run down furnitures in the room. Old hotel that need rejuvenation soon. Twice short power breakout during the 1st night stay. Staffs were friendly

10/10

Exceptional

24 Jul 2016

Nurilen

Nice hotel next to the shòpping centre

Clean rooms and had good buffet breakfast options
Staff were also really friendly.
A convenient location

6/10

Pleasant

21 May 2016

Verified traveler

Good service but poor room condition

The room condition was bad. There were bugs and toilet basin water flow did not work.

8/10

Excellent

31 Jan 2016

Paul

Good trip

This hotel is located right next to the largest mall in Pontianak which makes it a great location with access to entertainment (Fun Station, Amazon and Cinemas). The mall food court also has a large variety of food to chose from. Was there for 7 nights with booking for 2 rooms. There was initially a mix up in the rooms as we had requested for a connecting rooms. The front desk wanted to charge us more for this but after we have made our strong displeasure known, this was quickly fixed up by the manager of the hotel.

10/10

Exceptional

15 Oct 2015

cindy

2 night stay

Good place to stay. The hotel was good, near to airport. The staff also friendly.

8/10

Excellent

03 Jun 2015

Lee-Anne

Great staff

The hotel was nice and the staff were very professional and helpful. It is only a short walk to the Ayani Mall, but there is not much else to do near the hotel. The pool looked nice, but it is partially surrounded by the restaurant.

Partner

8/10

Excellent

05 Apr 2015

HERU

Nice Place to Relax

I like to stay here because it's near to my office. 3 minutes to shopping mall and it's easy to access.

10/10

Exceptional

16 Jan 2015

hermansyah

nice and comfortable

Very nice and comfortable..thx for the nice service

8/10

Excellent

06 Jan 2015

NADIA

Mercure Pontianak

The staff were attentive and went out of their way to accommodate us.
Our second stay here. Would definitely go back.

Family

8/10

Excellent

04 Jan 2015

Nadia

Mercure Pontianak

We stopped here to and from Southern Kalimantan Orangutan klotok trip.
The meals good although I found the breakfast ordinary.
We found front desk staff very helpful always smiling and accommodating.
Had a fab experience where they went out of their way with a laundry request as we had only a few hours there. This impressed us.
It's a very clean comfortable fairly modern hotel (compared to other areas we had just been to especially).
They also arranged for a driver for 4 hrs at an hourly rate which we were happy with.
They were prompt with any queries or requests.

Family

8/10

Excellent

05 Dec 2014

nurul

Comfortable

Good enough

Partner

8/10

Excellent

29 Jul 2014

Verified traveler

Very convenient

Convenient location and what you would expect from a professional hotel.

6/10

Pleasant

27 Jul 2014

none

Convienent

Overzealous room cleaning in the morning and sometimes slow room service but otherwise a perfectly good hotel for the price.

8/10

Excellent

17 Jul 2014

Juedi

comfy beds, great breakfast

good

Family

8/10

Excellent

10 Jun 2014

Ruben

Great location

Good but the pillow and towell littlebit smell....just for your management attantion!

8/10

Excellent

26 Mar 2014

Geoff

Nice hotel for a quick stopover

Stayed here as we were travelling from Malaysian Borneo down to Indonesian Borneo (Pangkalan bun) as a stopover to wait for our next flight.

6/10

Pleasant

08 Apr 2013

Jackson

Convenient

Not too far from airport. Minibar was empty and not filled despite asking. Breakfast was not included.

8/10

Excellent

13 Feb 2013

frankie kuching

a very enjoyable stay

My family had a wonderful experience staying with mercure. Right from the time we check in till we leave. The staffs were very friendly and we love their smiles. The pool was really great fun for my kids.the food in the restaurant is delicious and the varieties keep changing. The ayani megamall is just within walking distance. We love the XXI MOVIE cineplex there.shopping was great fun too.
The slight setbacks is aircond not cold enough and the Wi-Fi was not useable. Other than that, it was a fantastic stay in mercure.

Family

8/10

Excellent

22 Jul 2010

anuar

It will be interesting to improve the environment by increasing number of potting plants, if possible.

10/10

Exceptional

05 May 2010

Gary

The Place to Stay

If you find yourself in need of a place to stay in Pontianak, Indonesia, I hope that you have booked a room in the Mercure. It provided a very contemporary refuge in a city that desperately needs such places. We had an enjoyable week's stay. Only the occassional power outage, usually not lasting more than a minute or two, was of any concern. We didn't use the restaurant or the pool, but the hotel laundry was great. In general, the staff was available and helpful.

Partner

10/10

Exceptional

03 Jun 2026

KENJI

清潔な客室だった。スタッフの対応も真摯で温かかった。

Self

10/10

Exceptional

03 Jun 2026

KENJI

スタッフの対応が真摯だった