Name: Aston Pontianak Hotel & Convention Center
Address: Jalan Gajah Mada 21 West Kalimantan Indonesia, Pontianak, 78121, ID

8/10

Excellent

29 Jun 2026

James

The staff are amazing and very friendly and helpful. Service is great. The hotel is a little dated and needs some renovations otherwise it’s my favorite hotel to stay at

Self

8/10

Excellent

23 Jan 2026

ASMIDA

good location but no live band on weekdays,

Leisure Friends

10/10

Exceptional

26 May 2025

Nur Isabella

Nice place and location. Clean and breakfast is good

Leisure Family

10/10

Exceptional

26 Mar 2024

Toto

All the male staff is very friendly and so nice. The front desk female workers doesnt seem like her jobs. Even the security at front door really nice and doing great customer service.
The front desk wont tell you about your buffet if you dont ask and no information about it at all.

Friends_and_family Family

6/10

Pleasant

03 Oct 2023

Palanikumar

Aircon leaking & wifi intermittent

8/10

Excellent

08 May 2022

Verified traveler

Room is big but kind of old. We are very happy with room service person Candra Lesmana. He is very helpful and keep our room cleans every day.

Friends_and_family Family

8/10

Excellent

22 Feb 2020

Verified traveler

This isn’t my 1st time staying in Aston ptk.. but this time I had unpleasant experience with one of the front desk staff. I was passing by the front desk with my friends and this staff was abruptly asking me to settle my bills.
I wasn’t asked to pay during check in & I wasn’t thinking much about it.. thought that I will clear the bills during check out. However, if there’s a need to remind the guess, shouldn’t it be done in discreet? This is not professional service staff should behaved. I will appreciate if you may want to re trained your service staff to be more tactful & polite. Thank you.

Leisure Self

8/10

Excellent

29 Dec 2019

Eddy

nearby shopping center and easy to get meal

good stay and clean

Business

8/10

Excellent

23 May 2019

James

Good choice

Very friendly, helpful staff. Provided dinner recommendations and help with taxis. Modestly priced and just around the corner from more expensive hotels.

8/10

Excellent

10 Apr 2019

Verified traveler

good size room and very comfortable to move around.

Family

6/10

Pleasant

17 Mar 2019

Amin

Good hotel but needs renovations

Hotel is generally good but bathroom shower and floor conditions need renovations. Drake the in showers in unprofessional and leaked and watercfrom shower accumulated near the toilet and could not go through drain due to slope away from the drain. There ya a karaoke bar that plays very loud music and bass till 4 am. Do forget about comfortable sleeping if you are a light sleeper.

Partner

8/10

Excellent

28 Feb 2019

Verified traveler

the cleanliness was execellent. this is my 2nd visit still i prefer this hotel

10/10

Exceptional

15 Feb 2019

Nana

My mom and my sons have a good experience at this hotel. Big room which can let kids play freely in room.
Highly recommend for those looking for big room

Friends_and_family Family_with_children

8/10

Excellent

29 Jan 2019

Verified traveler

Wedding always traffic jam especially weekend! Car park also not enough when there is a wedding. 😐

Leisure Partner

8/10

Excellent

10 Jan 2019

Verified traveler

Finally! A smoker friendly hotel. It was so nice to have a beer and a smoke while sitting comfortably watching the game on tv.

4/10

Poor

23 Dec 2018

Verified traveler

Not 4 Stars definitely

Bed Linens looked as though never been changed. Had that sleep in look and feel.
Towels were thin and discoloured.
Internal Fittings fallen apart.
Dirty Couch.
A study chair that was unsteady and would fall back every time it moved.
Checked in and checked out within 2 hours. Stayed elsewhere for rest of our visit.

Family

6/10

Pleasant

07 Aug 2018

Alexander

Spacious and great location but rooms are worn.

I had great expectation of the hotel as we hosted our wedding there 6 years ago. However, the rooms are dirty, outdated and worn. Shower are dirty and clogged. It is a shame that the rooms are not well maintained. In my room, it seems that under the bed are never cleaned and there are accumulation of dust and rubbish there.

Family

10/10

Exceptional

09 May 2018

Herman

Great hotel

Excellent service and very professional. The only issue was the room, hallways and the hotel were very dark.

6/10

Pleasant

09 May 2018

Dee

Strategic location near the culinary center

The hotel conveniently located in the heart of Pontianak's street culinary center. The area is relatively safe, so even at night the guest can go and explore the surroundings.

I don't give a good rating for the hotel due to lack of standard service for a 4 stars hotel, such as no hair dryer in the room. I think some rooms are smoking rooms? I don't know but the hallway retch with strong cloves tobacco smell.

The breakfast starts at 6 am, however, the egg station is not ready until about 6.50 am. There is only one night-shift receptionist and it was clear that they were overwhelmed to serve incoming guests' requests.

The staffs are very friendly, the hotel should be proud to have them, otherwise, it lost its leverage to be a better hotel.

10/10

Exceptional

03 Apr 2018

SUHAIMI

ENJOYABLE STAY

Hotel is beautiful, good, clean and friendly. But the location is not good, too quiet and hidden from roadside.
Rooms are comfortable but mgmt shud check regularly the condition of the bathroom. Both sinks in our 2 rooms are not working well, blocked and inconvenient.
As a whole, the hotel is very good and recommendable esp for those with small children. They will love the space.

Family

8/10

Excellent

04 Mar 2018

JOSEPH

not bad

not bad

Family

8/10

Excellent

22 Feb 2018

Hal

Excellence Service and Experience. Food is Good. Privacy. A bit too high for 3 star hotel. Convenient walk to store and shop. Change room immediately when aircon spoil.
Great for family too.

4/10

Poor

11 Feb 2018

Jeslyn

Hotel in a mid of city

Hotel situated beside some old building. The lobby looked dim. Disappointed with the right, ants are found on dressing table. Sofa and carpet looked dirty. Room is provide with4 bottles of 300ml mineral water, asked for more, will need to pay. 2 300ml cost RP 50,000 and 1.5 L cost 34,000 ??? No hair dryer.

6/10

Pleasant

09 Feb 2018

dawmaw

Located in town and near to food outlet

Facilities upkeep and improvement can be still be save to maintain the standard

8/10

Excellent

03 Feb 2018

Verified traveler

Superb experiences

Valued for money. Great services. Cleanliness is no. 1. But the location is a bit 'hide'.

Family

10/10

Exceptional

21 Sep 2017

Verified traveler

I have moved to the Aston after an unhappy stay at Mercure. Aston hotel is lovely in so many ways, the rooms are large and well designed, the lobby is spacious and tranquil and they even have a small library. The breakfast buffet is vast and you can be seated indoors or outdoors. The Chinese restaurant is a great alternative for afternoon dim sums and dinners. Bonus, the pool is cleaned frequently and somehow they manage to keep it clean without excessive use of chemicals. The staff were also wonderful!

10/10

Exceptional

19 Sep 2017

Thomas

Excellent but Greasy

The hotel was excellent but the area was filled with motorcycle shops and anything to do with grease. I could not find any local places to eat. The hotel food, especially western food was excellent although expensive.

6/10

Pleasant

04 Sep 2017

Verified traveler

Average 4Stars. You can find another better 4stars

First, FO staff did not really help. When we ask for more quite room, far from discotique room, she just said noisy room was Superior (since our room was Deluxe). But actually, in the midnight, discotique's sound was annoying. Also, the staff in FO didn't tell us first to stamp our parking receipt. If you don't stamp it in FO, they will charge you (parking fee is count per hour)
And then in our room not really clean, there still were hairs in floor. No more stock toilet's paper (they just left it with a small roll!!)
Stitch in door was broken also. Need lots of improvement for this 4 stars hotel.

The good thing is only more spacious room rather than another 4 stars hotel in Pontianak
Our last stay in Superior room (in higher floor) was better than this. Suggest you all to choose a higher floor if need a more quite room.

Family

8/10

Excellent

10 May 2017

Verified traveler

Good

Well good location, great room and service but if there any wedding party will be littlebit noisy

8/10

Excellent

14 Dec 2016

Verified traveler

City center

In city center area, front desk staffs are helpful n nice. Cafeteria staffs need improve their service.

8/10

Excellent

08 Dec 2016

Verified traveler

Nice front desk staff

Nice front desk staff only. Cafeteria waitress need to improve, show black face to customer.

8/10

Excellent

20 Nov 2016

Verified traveler

NICE HOTEL

nice hotel with friendly and helpful front desk staff, but the cafeteria staffs are not so friendly. Cafeteria staffs looks like not really willing to serve customer, always show \"black face\".

8/10

Excellent

23 Aug 2016

John

Quiet Hotel

Whilst we had a poor experience at check in due to our allocated room having a broken security latch then being placed in another room with poor air conditioning our overall experience was good as we were only in our room at night and by keeping the air con on all day the temperature was comfortable. The location of the hotel was good and the hotel was peaceful and quiet at night. The breakfast buffet was good and staff were friendly and very accommodating, I loved the local coffee and selection of local foods. I would definitely go back there again to stay if visiting Pontianak.

8/10

Excellent

24 Jun 2016

Edward

For westerners who might not see downtown Pontianak as particularly picturesque, this hotel is an oasis. This is a solid modern business hotel with large comfortable rooms and good WiFi. The breakfast selections were limited and not very fresh when I got there late morning. I had some trouble getting the AC to control temperature, but at least it got the room cool. There were art exhibit pieces in the lobby that added to a very pleasant atmosphere. Overall I recommend this hotel.

Family

8/10

Excellent

31 Jul 2015

Verified traveler

Good business hotel

Comfortable stay!

10/10

Exceptional

04 Jul 2015

Imelda

Fantastic

Good location and comfortable

Family

10/10

Exceptional

04 Jul 2015

Imelda

Very Good

Pleasant and good location

Family

6/10

Pleasant

23 Jun 2015

hon shin

OVERALL SERVICES IS OK

GENERALLY IS OK,BUT NOT MUCH FACILITIES THAT GUEST CAN ENJOY.

6/10

Pleasant

06 Apr 2015

Elwin

nice hotel

nice hotel in city center.

Partner

6/10

Pleasant

01 Oct 2014

Elwin

nice hotel w/ surrounding many local food restaura

we just spend one night for short visit, everything are good, keep a good job for the staff.

Family

6/10

Pleasant

20 Aug 2014

e

Good location

breakfast don't have a lot of choice

Family

8/10

Excellent

30 Mar 2014

Louis

Comfy beds

Cleanliness of room

10/10

Exceptional

17 Nov 2013

Verified traveler

Large room, comfy beds, very clean; nice lobby area

8/10

Excellent

23 May 2025

Willem

Nette grote kamer badkamer ook goed behalve schimmel op de kitvoegen

Leisure Partner

2/10

Poor

12 Oct 2024

shunichi

ボロネーゼフェットチーネを頼んだらカルボナーラフェットチーネが提供された。注文したものと違うと伝えたらthank youとスタッフに言われた。最悪。二度と利用しない。

4/10

Poor

19 Jan 2020

SHINGYU

Not good

주변이 너무 혼잡하다.
그리 깨끗하지는 않다.
방에 생수가 비치되어 있지 않다.
시끄럽다.

Business

8/10

Excellent

18 Oct 2019

PATRICIA

Kembali dan kembali lagi

Lokasi strastrategis - breakfast variatif dan cukup enak.
Pokoknya.. jika tidak memuaskan, tentu kami tidak berulang kali menginap disini

8/10

Excellent

09 Jun 2019

Verified traveler

Das Personal war sehr freundlich und (zumindest zum sehr großen Teil) auch sehr aufmerksam. Selbst mit dem Frühstück kann man als Europäer recht zufrieden sein, da es neben den lokalen \"Klassikern\" auch eine für meinen Geschmack ausreichende Auswahl an Speisen gibt. Ich konnte auch den Küchenchef kennenlerne (der im Übrigen auch sehr freundlich und offen war), der mir sagte das man dort auch gerne bereit sei spezielle Wünsche (natürlich mit Voranmeldung und nach Möglichkeit) zu erfüllen (hab ich einmal auch ausprobiert und hat wirklich sehr gut geklappt). Der einzige Punkt der wirklich nicht schön war, war dass wir ein Zimmer ohne (!) irgend ein Fenster oder sonstigen Blick nach draußen hatten. Das Gebäude war wohl ursprünglich als Mall gebaut / konzipiert. Wem das nichts aus macht, wäre wohl zufrieden gewesen, denn das Zimmer war sauber und besonders für den günstigen Preis recht groß. Wir werden dort sicher wieder buchen, aber dann darauf achten, dass wir ein Zimmer mit irgendeinem Blick nach draußen bekommen.

Friends_and_family Partner

8/10

Excellent

06 Apr 2019

Didiet Tri

Kamar sangat luas

Kamar luas, ada bathtub dan ruang tamu, sarapan lumayan, akses ke ruang meeting dari kamar agak jauh dan harus berputar

10/10

Exceptional

29 Dec 2018

Verified traveler

Harga Murah Untuk Hotel Berbintang Empat