Hyatt Place Taghazout Bay

Morocco , Agadir
Taghazout - Agadir, Station Touristique De Taghazout Bay
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

02 May 2026

Lima

The villa was convenient and spacious, they had daily housekeeping and the private pool made it that extra relaxing. All amenities were fully stocked and water bottles were provided by the case. Amazing staff and so friendly. Loved our stay.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Jack

We had an excellent time, loved the hotel and the staff were very helpful. The lady who runs the outside pool area is wonderful, as are the life guards, both work very hard to find loungers for you and ensure you have a good time. We stayed in a villa which was nice and peaceful. We would like to visit again

Family_with_children

10/10

Exceptional

21 Mar 2026

Adam

Clean, friendly, great food. Reception staff were excellent

Partner

10/10

Exceptional

23 Feb 2026

Rachel

Beautiful hotel. Rooms so spacious and spotlessly cleaned. Staff couldn't be more helpful. The perfect week spent here.

Family_with_children

10/10

Exceptional

20 Feb 2026

Ting

The stuff are friendly, the food is nice, the view is nice, room is nice

8/10

Excellent

19 Feb 2026

Steven

Staff friendly, hotel modern and clean. Grounds and pool area are very well kept.

Food was average, pool bar food was better than restaurant for us.

Location is perfect for a chilled, relaxed holiday but if you want to experience the city of Agadir or more food options you can jump in free shuttle bus or taxi. Taxi to Agadir around £10.

Family_with_children

6/10

Pleasant

15 Feb 2026

Khuram

Villa was to old a basic 3star interior very bad. so changed to a king suite paid 200 more. The service is poor no one answers the calls.
No water coming daily. No turn down.
Realized on the 3rd night no body changed bedsheet.
Breakfast is basic not 5 star standard.
Staff is kind and friendly and generalous.Food is very pleasant and well served.
Staff don't follow instructions well and my 2 requests for a special occasion was not done when was confirmed they would happen. That was very disappointing. View is breath taking.
This is in my opinion 4.5 star. Lacks a lot of detail.

Partner

2/10

Poor

10 Feb 2026

Roshni

Staff very unhelpful, also not very welcoming.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Khalid

Yes it was great experience overall and definitely would consider again if we are in the area

Business_and_leisure Self

10/10

Exceptional

01 Jan 2026

Damium

Lovely staff, amazing breakfast, beautiful rooms and splendid facilities

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Jessica

We absolutely loved our stay at Hyatt Place. I have never met such hospitable people, the whole team were friendly, attentive & always going above & beyond for us. They helped us move rooms when we had noisy neighbours & helped with printing out our boarding passes. The breakfast was lovely, fresh every morning. The main attraction is for sure the swimming pool area & beautiful surrounding gardens, it feels so peaceful and they take such good care of the area. Looking out to the tranquil sea is an incredibly special feature of the property. Also a big shout out to Karim, Jamal, Hassan, Ghizlane, Brahim, Mohamed & Khadija! Love Jess & Evo x

Leisure Partner

10/10

Exceptional

16 Nov 2025

giovanna

Rightly dimensioned, friendly, clean and convenient buffet breakfast and dinner. Lovely pool and great views. Should however not be listed amongst the 5 stars, it is a level below. There is a spa but needs booking also to use the sauna/steam room. This is not make clear by Expedia. But overall a very pleasant stay and well done to all the staff.

Leisure Family

10/10

Exceptional

14 Nov 2025

Emma

The room was spotless !

8/10

Excellent

06 Nov 2025

Charlotte

Clean, lovely staff , great golf course next door, nice pool area.
The evening food needs to improve, luke warm food and not enough variety. The lunch options were much better and felt freshly prepared compared to the evening meals.

Friends_and_family Family

10/10

Exceptional

31 Oct 2025

Lovepreet

Amazing Villa l, perfect for families, good food options for children and Amazing spa. Quiet location

Family

10/10

Exceptional

13 Sep 2025

Sarah

All around such an amazing hotel!

Leisure Family

10/10

Exceptional

05 Sep 2025

Agnieszka

Perfect Place to Stay

Wonderful hotel with exceptionally kind and helpful staff. The service is warm and welcoming, making you feel truly cared for. The hotel itself is of a very high standard, beautifully located, and surrounded by lots of greenery. A perfect place to relax and enjoy your stay

Friends_and_family Family

8/10

Excellent

09 Aug 2025

Kondwanie

An amazing place

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

Lyette

Staff, location and pool were amazing.

Leisure Family

10/10

Exceptional

14 Jul 2025

Rachid

Freindly stuff
Clean
Food excellent

Leisure

10/10

Exceptional

22 Jun 2025

Saima

Lovely hotel and facilities. Friendly and welcoming staff.

Leisure Family

10/10

Exceptional

10 Jun 2025

Arinze

Wonderful

Leisure Partner

8/10

Excellent

21 Apr 2025

Verified traveler

Great stay overall

We have just come back from a 5 night stay here, it was so lovely. We had to wait for our room to be ready as we had not let the hotel know in advance that we had an early flight, however we did not mind this as we waited by the pool for a couple of hours which was nice. Then they upgraded our room from a standard double to a suite which we were pleasantly surprised by.

The staff were generally lovely, always saying hello and the reception staff helped with any questions we had regarding the beach. The cleaners were polite, it seemed it depended on which cleaner you got as to if they would stock up your coffee ect.

The food was very good, we enjoyed the breakfast and the a la carte menu. However, it was clear that there may have not been enough staff to cover the amount of guests having dinner in the evenings. We had to wait to be served for quite a long time, which we didn't mind as we are patient, but it was concerning to see the waiters running around from table to table.

We spent a day at the beach, taking the shuttle bus in the morning and then chilling on the private beach front. The views are beautiful, however this could do with more development. If we wanted a drink/ snacks we had to walk and find a bar at a different hotel to use which was a bit inconvenient. There is not much around the beach area a few shops, nothing major. We went to Agadir the next day and there was much more on that beach front that the hotel one.

Great stay overall just needs tweaking

Partner

2/10

Poor

04 Mar 2025

Adil

Terrible hotel and terrible experience, the premises is that of 3 or 4 star and certainly not for 5 star at all, depressing low ceiling and crammed tiny family rooms

Extremely poor customer service, they have not refunded my processed cancellation 4 weeks down the line despite numerous chase up and numerous false promises
staff refuse to state their names, and cowardly hang up when asked
location in the middle of nowhere
over priced mediocre food
no access to beach contrary to their ads

Just horrible experience, I will never recommend it to anyone at all

Leisure Family

10/10

Exceptional

25 Feb 2025

manzoor

Best of the best

Leisure Family

10/10

Exceptional

23 Feb 2025

Chloe

A great stay and would stay again.

Leisure Family

10/10

Exceptional

22 Feb 2025

sarah

Great kid club x good food & helpful team

10/10

Exceptional

22 Feb 2025

robert metin,

Perfect!

6/10

Pleasant

16 Feb 2025

Nataliia

Very mixed impression

Our stay was rather disappointing despite the friendly staff and beautiful grounds. Cleanliness was a major issue—dust everywhere, mouldy bathroom tiles, stained furniture, and broken fixtures. Our room, booked for three, was only set up for two, and we had to request basic items. A dead cockroach stayed in the decorative pool for three days, even after we notified the reception. The pool area had broken tiles, food quality was average (watery eggs, malfunctioning coffee machines), and an awful sewage smell filled our room on the second night (no extractor fan in the bathroom). There were also no signs indicating restricted areas, yet security stopped us twice when walking near the golf course and hotel grounds.
Additionally, it turned out that you are not allowed to use Hyatt Regency’s facilities, which is unclear upon booking and check-in, leaving many guests confused. This is mostly due to how they sell (and explain upon check-in) the shuttle bus service and the private beach facility at Hyatt Regency. The \"private beach\" is just a small, unclean fenced-off area with cigarette butts.
While the staff were kind and the setting was lovely, better maintenance, cleanliness, and clearer communication are urgently needed.

Friends_and_family Family

10/10

Exceptional

27 Jan 2025

Mariya

Great stay at a family friendly resort. Awesome location for golf lovers and overall property is cozy with beautiful views. Check in was super easy and fast and Rachid (hotel manager) was extremely polite, professional and helpful. Breakfast included a delicious traditional Moroccan spread. Definitely recommend this hotel for families.

Leisure Partner

10/10

Exceptional

14 Jan 2025

Verified traveler

Highly recommended

Excellent location with easy access to the beach and golf courses. Nice and relaxing stay. Great value for money.

Partner

10/10

Exceptional

12 Jan 2025

ben

Our family of four spent a glorious 7 days at this beautiful property. We rented a villa which was impeccable with stunning views of the mountains and sea.
The grounds were so lovely and the staff was friendly and professional. We had daily maid service and complimentary waters delivered with fresh linens. We spent the mornings surfing and the afternoons by the pool (1 heated in January) soaking up the glorious sun. I had a massage at the spa which was amazing! I had debated booking the Regency by the beach but so glad we opted for this property and the Villa. The nightly sunsets overlooking the ocean were not to be missed. There is a foot path that takes you to the beach boulevard and we were able to walk to the Regency (ave 10 mins) and get a shuttle to Taghazout and Agadir. As mentioned by other guests the breakfast was incredible. Everything was fresh and beautifully presented. I was able to find a few local restaurants that offered delivery which we utilized for dinners at the Villa.
Also recommend World of Waves and DFrost in Taghazout. We cannot say enough good things about our visit and the management. We cannot wait to return on our next visit to Morocco:))

Leisure Family

10/10

Exceptional

31 Dec 2024

Bilal

Everything was perfect, kids loved it, the hotel was nice and clean, however I must say staff were more great, very friendly and helpful, specially, Mohammed at reception was very helpful in our entire stay, Saeed in restaurant and various other staff all great people.
Thanks

Leisure Family_with_children

6/10

Pleasant

26 Dec 2024

Sameeya

A beautiful looking hotel with a wonderful kids club but the food available in the evening was not child friendly. Our children woukd have been happy with chips and chicken nuggets but only local food was on offer. There are no local restaurants within walking distance either and uber or local food delivery services are not available.

Leisure Family_with_children

10/10

Exceptional

18 Aug 2024

manzoor

**Fantastic Stay at Hyatt Taghazout**\n

Hyatt Taghazout exceeded all expectations! The stunning location, overlooking the ocean, provided the perfect setting for relaxation. The staff were incredibly attentive, making us feel truly welcomed. Our room was spacious, spotless, and offered breathtaking views. The dining options were exceptional, with fresh, delicious meals at every turn. Whether lounging by the pool or exploring the area, everything was top-notch. I can't recommend Hyatt Taghazout enough and can't wait to return!

Friends_and_family Family

10/10

Exceptional

22 Jun 2024

Jihane

Excellent

Everything is excellent. The view on the ocean, the cleaness, the bedding, the friendliness of the staff, the big pool. Definitely recommend.

Friends_and_family Family

10/10

Exceptional

22 Jun 2024

Jihane

Excellent

Everything is excellent. The view on the ocean, the cleaness, the bedding, the friendliness of the staff, the big pool. Definitely recommend.

Friends_and_family Family

10/10

Exceptional

17 Jun 2024

Jamie

Beautiful resort.

Leisure Family

6/10

Pleasant

11 Jun 2024

karima

The property is beautiful but needs more professionalism as far as staff arguing and commenting about guests in their faces it was embarrassing

Leisure Family_with_children

8/10

Excellent

07 Jun 2024

hajar

Nice place

Leisure Partner

10/10

Exceptional

04 Jun 2024

Ruby

We enjoyed our stay at Hyatt Place and would recommend the hotel. The breakfast was excellent with lots of variety for all. The pool was heated however on the first couple of days it was still cold. We complained to the manager and he had it rectified the next day! We enjoyed the snacks at the pool side bar. Staff were lovely and tried to help as much as they could as there is a language barrier. The reception staff were great especially when EasyJet lost my luggage! We would like to thank Mohammed, Majid and Ibrahim for all their help to make our trip enjoyable. Thank you.

Leisure Friends

10/10

Exceptional

29 May 2024

Jalal

Loved the quietness of the area felt safe

8/10

Excellent

22 Apr 2024

felix

I would recommend and stay again, my only compliant is that the service near the pool could be allot better. It was hard to get towels most days and I waited 40 mins to be served lunch.

Leisure Partner

8/10

Excellent

26 Mar 2024

Natalie

Beautiful hotel

Leisure Partner

10/10

Exceptional

24 Mar 2024

Edward

This is a really brilliant place to come and unwind, with faultless staff, amazing views, and well designed room (yay to not having key card slots). Everything is comfortable, the view perhaps the best in the region, and it is hard to leave. Mostly smoke free, even outside few people smoked, and you relax within moments of arrival. The location is stuck out the way, bigger water bottles, better toilet paper, balconies easier to open, and an outdoor hot tub would all be great additions, but this is miles ahead of most hotels in the region and makes the case that good hotels are better value than bad ones. Come for the views, stay for the service, and be grateful that whoever designed the hotel had stayed in them before.

Leisure Self

10/10

Exceptional

25 Feb 2024

TaNesha

The staff is amazing. It is not on the beach but I actually liked the vibe more than the other hyatt on the ocean. The pool food is terrible but the hotel buffet was great.

Leisure Family

10/10

Exceptional

24 Feb 2024

Nasser

Great hotel location and service, staff very friendly

Business

10/10

Exceptional

10 Feb 2024

Jalil

Wonderful place, quiet and peaceful. The subset view is amazing.
Staff is very customer oriented.
Highly recommend the hotel.

Leisure Family

8/10

Excellent

31 Jan 2024

Angus

The rooms were clean, the the pool was lovely, the hotel itself was in very good condition and the staff are very friendly.

The food in the restaurant was not particularly good and the service was a little slow.

The reception were very helpful and the concierge quick to respond to any requests.

There is a lack of water on offer, only tiny bottles were provided, meaning it is possible to get very dehydrated.

There is a lot of noise coming from the surrounding areas that unfortunately not a lot can be done about. The free roaming dogs are extremely load every night and their barking kept us up a lot!

Leisure Partner

6/10

Pleasant

25 Jan 2024

mumin

was not worth the hype

4/10

Poor

06 Jan 2024

Leshia

The rooms are old, dirty and just not worth the price at all. We left the property prior to the end of our stay. I just couldn’t remain in the room. It was full of cobwebs and spiders - awful.

Leisure Partner

10/10

Exceptional

21 Dec 2023

Alexander

Great views over the bay, excellent breakfast, good lunch options, didn’t try dinner.
We stayed at one of the villas on the golf course. The pool was a bit cold there, but we could also use the main hotel pool.
The staff were all very polite and helpful.
We didn’t realise that the Hyatt Place was not part of Hyatt Regency, so while you can walk there (all downhill) in 10 mins or take a shuttle, you can’t use their facilities such as the spa and swimming pool. They have a really nice restaurant KM17 on the beach and particularly nice for Sunday lunch

Leisure Family

10/10

Exceptional

08 Nov 2023

Samirah

Stayed at the Hyat place over the weekend for my sisters birthday and we loved it. Wasn’t too happy about the room we was first given however as we spoke to the staff they managed to get us another room the next day with an outstanding view. The staff were so friendly and the hotel was very clean and safe. Eveything was explained detailed and if we had any questions they were happy to help. The view from the balcony on the third floor was amazing it was a beautiful view with the whole of the hotel garden. We would defo recommend and will tell family and friends to stay here. Such a beautiful and lovely experience we had with them thank you!!!

Leisure Family

10/10

Exceptional

01 Nov 2023

Nasser

Nasser

Great service and very friendly prof staff, clean and quite, amazing view from top of hill overlooking the taghazout bay beach

Friends_and_family Family

6/10

Pleasant

23 Aug 2023

Shaniya

Nice hotel, good breakfast and dinner options. My only complaint is the shower issue. They need to find a better shower system. There’s no reason why I need to place 5 bath towels on the floor to ensure that the shower isn’t leaking out onto the floor.

Leisure Partner

10/10

Exceptional

23 Jul 2023

shivani

Excellent hotel & fantastic experience of Morocco

The hotel is very well located on top of a hill. The views are amazing. Its clean and well maintained. The staff members were very helpful - esp mention to Badiaa and Hussein at the reception along with Ahmed in the waiting staff. The food and service was great. We enjoyed the pool area and the hill top bar immensely. One suggestion -an adults only pool area would be very welcome. Overall an excellent stay...highly recommend Agadir and Hyatt Place for a vacation. Special mention for a fantastic cab driver - Aziz who drove us around to the interior / non touristy areas for a feel of the authentic Morocco. Utterly helpful and trustworthy. We left with amazing memories.

Friends_and_family Family

8/10

Excellent

17 Jul 2023

mahad

Limited transport staff are very friendly

2/10

Poor

05 Jul 2023

Khalid

A Miserable Experience at the Hyatt Place

Awful experience! Totally unprofessional staff…reception staff is a total disaster….it took us 5 hours to check no towels broken air conditioning…after numerous attempts to get things fixed they moved us in a new room..we have been begging for a quiet room they put us in front of the pool where a duo of singers were offering a miserable performance. My wife and I decided to leave first thing next morning..we preferred to leave 2 nights on the table and avoid further frustrations!

Partner

10/10

Exceptional

19 Jun 2023

Nasser

Great service by reception staff and room keeper

Friends_and_family Family

8/10

Excellent

13 Apr 2023

Philippe

Le cadre et la vue

Leisure Partner

8/10

Excellent

04 Jan 2023

Khalid

Overall good property

Business_and_leisure Self

8/10

Excellent

15 Nov 2022

Mariana

Really enjoyed our stay & would come back/recommend, however feel like it’s more a 4 start hotel rather than 5.

Good things:
. Free shuttle bus (every like 45 min) to/from the beach which has a small private area reserved for hotel guests
. Free shuttle bus to Agadir town centre (however there’s only 2 departure times at the end of the day which isn’t very convenient)
. Really nice pool and the whole outdoor area with a bar with an amazing beachfront view
. View from the room was 10/10 (sea view), perfect sunset from the balcony
. Very good breakfast with a lot of variety
. Food from the poolside restaurant is also nice (we had a few different salads and they were very good)
. Staff was nice

Not so good things:
. We had an issue in our room as there was a really bad smell coming from the shower drain (staff came and fixed it but seemed like old drain/pipes issue)
. We ordered food whilst at the pool and asked to bill our room which the restaurant staff said it was not possible so we had to go all the way to our room just to grab money to pay there and then. It’s not the end of the world but it’s the type of situation that, for me, it doesn’t give this hotel 5 stars
. We really wanted to get a massage done but they were absolutely fully booked on the duration of our stay. Understand we were only there for 2 days and it was the weekend but due to the size of the hotel they should have more staff at the spa. Also their English isn’t the best

Leisure Friends

6/10

Pleasant

21 Oct 2022

NISSIM NISAN

the breakfast was poor and not enjoy .
i thought hyatt should be nicer.

Leisure Family

10/10

Exceptional

01 Sep 2022

Houda

Hyatt Place lives up to its name, our 3 days stay was amazing. The room was spacious, clean with an amazing view! Both the bed and couch were comfy. The breakfast was delicious and everything was fresh. The service was also great and we have nothing negative to report! Thanks for the unforgettable experience, we will definitely be back!

Leisure Partner

2/10

Poor

21 Aug 2022

mohamed

Check in times not respected. Lack of cleaning staff. Reception always crowded and overwhelmed.

Leisure Family

10/10

Exceptional

12 Jul 2022

Verified traveler

Excellent staff and service!
Great breakfast

Friends_and_family Family

10/10

Exceptional

01 Mar 2022

Houda

A client fully satisfied

We have passed a weekend in this beautiful hotel, everything was amazing, the staff the food the service room... Special thanks to Adil who made us a nice tea. Malika, soukaina, ghizlane for there great massage and spa service you are the best, of course I will return with my family next time.other thing the location is perfect to have diner in taghazout or lunch in imi ouadar it's soo close to all nice places 👍

Friends_and_family Family

10/10

Exceptional

23 Feb 2022

Nasser

Great hotel and location is beautiful… dinner buffet is very good

Friends_and_family Family

8/10

Excellent

05 Aug 2021

Verified traveler

I liked that it was affordable compared to other hotels nearby, the hotel is not close to the beach, you have a shuttle that will take 10 mins to get to the beach.
I did not like the breakfast and dinner buffet 😑

Leisure Family

10/10

Exceptional

11 Jul 2021

Verified traveler

Great staff and great customer service, the food is excellent as well. The staff is ready to listen and cater to your needs. Great for families.

Leisure Family_with_children

8/10

Excellent

26 Jul 2020

Berrada

the was a little far

The wather was very good

Friends_and_family Family

4/10

Poor

26 Oct 2019

Verified traveler

Ant and spiters in the room, poor quqlity wifi. Hotel quqlity of beds and furnishing is average.

10/10

Exceptional

31 Aug 2019

Youssef

Nice hotel, highly recommended

Very nice hotel, good service, professional and nice team, I appreciated too much and will back there next time. Shuttle available to the beach (private beach of “sol house hotel” with seats and unbrellas, just take towels with you from hotel) it takes only 5 min. 20 min to marina agadir and shuttle is available too following the schedule. Food is very good either buffet restaurant or pool restaurant.

Friends_and_family Family

8/10

Excellent

13 May 2019

Lewis

Nice location, clean, rude staff

Pretty hotel in nice location. Pool was nice with shuttle bus service to local beach.
Access cards were shut off a half hour prior to check out with unhelpful and rude reception staff which soured the end of our stay. Would not expect this of a 5* hotel.

Partner

8/10

Excellent

10 May 2019

Matthew

Great hotel if hey fixed the edges

The hotel was very nice and we would definitely consider coming back.

Positives:
> Thank you for having vegan and Daisy options - I have stayed in hotels all over Europe that have struggled with basics like Soya Milk but you guys had it out with the breakfast stuff.
> All of the managers we spoke to were very helpful and considerate.
> The free shuttle to Agadir was a great touch - especially given how expensive taxis to and from the hotel were.

Negatives:
> My main complaint was that some of the maintenance was not in keeping with a 5* hotel. There were loose tiles in the pool, a light had come loose and was floatin for two of the three days. The pool bathroom had not been cleaned for a while.
> The room bathroom similarly was not well maintained. There was black mould around the shower which was disappointing for a 5* hotel.

Partner

8/10

Excellent

02 May 2019

karim

all good!!

very good hotel, much recommended. quiet, nice and clean. Very good staff as well. Breakfast is a delight.

Family

10/10

Exceptional

20 Apr 2019

Simo

Excellent. We liked the heated pools and the views from hotel.

Leisure Family_with_children

10/10

Exceptional

16 Apr 2019

Matthew

Outstanding experience in a magical location.

I couldn’t possibly ay enough good things about the property or the staff at the Hyatt Place in Taghazoit. It was my wife’s birthday trip and we came into the hotel after a few days staying elsewhere. The kids had some upset tummies from being on the road and the entire staff just did everything they could to ensure we could all relax and be comfortable. A tremendous success all around. Couldn’t be more pleased with the entire experience. Definitely a great place to stay for any reason at all.

Family

10/10

Exceptional

15 Apr 2019

Ruta

Amazing hotel, family friendly, lovely swimming pool.

Family

10/10

Exceptional

14 Apr 2019

Angela

Stunning hotel 20 km from Agadir

Great modern new hotel, in the middle of a new holiday area, with lots of construction going on around, which did, however, not interfere at all with our stay? The hotel and immediate surroundings are just too beautiful and stunning. Would stay there again in a hearbeat.

Family

10/10

Exceptional

13 Apr 2019

hayrettin

Best resort in Morocco (my opinion of course)

Beautiful resort, everything looks fresh and new, good quality touches everywhere. We stayed in a villa and it would not look out of place in a grand designs episode. Wonderful private pool that the kids loved. The main pool was also great, one heated one not. The staff were great, shout out to my man ‘Rachid’ keep up the good work Hyatt!

Family

10/10

Exceptional

26 Feb 2019

Verified traveler

The property has a wonderful location with amazing views. Our Junior Suite was perfect, very quiet and with an oustdading view. It was a family trip and we were looking for a quiet and peaceful property and this hotel was a perfect choice. We spent most of the days out so didn’t have chance to experience much about the service and staff. The luggage porter Hassan was very helpful and very proactive. He was always ready and available to help and even asked me twice if everything was ok with our stay. Good example in Guest relations services.

Leisure Family

10/10

Exceptional

04 Jan 2019

Kirsi

Lovely vacation

We had a great year end vacation in Taghazout! Smooth check-in, nice room with a great view, amazing staff, great food, good gym, lovely pool area.

I usually don't enjoy buffet restaurants, but here the quality was great, dinner buffet varied and you were really able to select healthy food according to most diet options. Only breakfast could have had more variety. Even the evenings were cool, we were able to dine outside most of the nights thanks to the heaters.

Pool area was nice and plenty of place. As it was a peak season (X-mas and New Year), so there were more guests than chairs, so you actually needed to reserve your place in the morning. There were lot of families with kids, so would have been great if there was a separate space for adults only.

Rooms were spacious and had enough storage space for a longer stay. Only issue for us was that the pool area cleaning started already around 3.00 am, and even with closed balcony doors it was too noisy to sleep well. And air condition didn't work well enough to keep the door closed.

We didn't use the shuttle bus, so cannot say how that worked, but for us it was easy as we had a rental car in use.

I would definitely recommend this hotel and we are planning to come back:-)

Partner

8/10

Excellent

29 Nov 2018

Tim

Good hotel, trying to offer more to its guests. Didn't get the room that I booked, but hotel (got accessible room with strange bathroom) wanted to help with arranging new one, but without the view. Breakfast and SPA A+

Partner

10/10

Exceptional

20 Sep 2018

Verified traveler

Beautiful hotel with excellent customer service. Stunning pool area and sunsets from this hotel are not to be missed! All staff are very friendly and welcoming. Would definitely recommend to anyone travelling to this area.

2/10

Poor

01 Sep 2018

CoCo

Horrible location. Unfriendly staff

I’ve stayed in countless luxury hotel suites and chains and have never been more disappointed and disgusted by the staff particularly at this establishment.
They were rude and racist. Yes, I don’t throw that word around easily but when their own staff say the same thing to me (in private), then it solidifies the thoughts you were hoping weren’t true.
There was a particularly unpleasant man by the name of Samir/Sameer on the front desk who should not be working there! He was rude, ignorant and completely dismissive. Upon asking his name to make a complaint, he refused! Luckily I managed to peep his name on his badge which he then opted to remove altogether later - too bad I had already caught it.
We’d ordered some cocktails which arrived to us warm and tasted awful. On top of it, the waiter never returned with my change (over 100MAD). Of course in contacting the front desk, this Samir gentleman was unhelpful and dismissive which resulted in my having to take the drinks back down to the reception and demand a refund. Even then, there was no apology for not receiving my change, or having waited for nearly an hour for the drinks to be collected (they never had the intention to).
People like Samir should not be at the front desk, or working in the service industry whatsoever!

We made friends with other guests at the hotel who echoed the same sentiment with the way they were treated. They were Asian..and they too felt there was racial discrimination. Hyatt should be ashamed!

8/10

Excellent

20 Aug 2018

khslid

Helpful staffs very clean good shuttle free servic

Enjoyed our stay in Hyatt place secure clean good shuttle service to beach and town

2/10

Poor

15 Aug 2018

Rude, unprofessional and racist staff

This experience was truly scarring and means I will be very hesistant to visit Morocco again. Barring the waiters, spa ladies and cleaners, the rest of the staff were untrained, unprofessional, openly rude and racist towards my black travel companion. The facilities are over exaggerated in the description - for example, room service was poor in choice, quality and speed of arrival. That’s when they bothered to pick up the phone at all. I had the phone hung up on me a few times by staff who couldn’t be bothered to continue a call with a simple request. The worst member of staff in a sorry bunch was a very very rude, incompetent and racist man working nights at the front desk. He left my friend quite distressed by his abysmal treatment. This place reflects so poorly on Hyatt and on Agadir in general. Avoid like the plague if you have any expectation of a five star hotel.

2/10

Poor

29 Jul 2018

nanako

Never again in this hotel

I want to thank houcine poolwaiter amazing guy he gets pay 250€ a month to work from dusk to down he does it with a big smileFatima girl in the reception lovely and so helpful The guy for tours so chatty and helpful The rest useless Power cut 2 times 1st time 9am the whole hotel power was off for more than h and that’s breakfast time from 730 to 1030 imagine have to wake up ask for coffe and they tell you yeah I need coffe to, yeah but you didn’t pay to stay here you work here, had to tell them to please give me what they put in the rooms for guess to make their own coffe with hot water cause otherwise they just say to people coffe machine doesn’t work that’s the end of it, not even the managers came with that idea I was shock, such a simple solution, I don’t know how they did have hot water but hey I did have a coffe and my breakfast wasn’t ruin
2 time I was in the room chilling watching tv with aircon after breakfast when it happen so I left the room Room change First room noise, when I went down and told them they told me what noise (my husband step in)but they say there’s no noise no construction, so I show them my recording and they say to him yeah they must be repairing something even the guy next door was at the lobby and he was telling them to, that wasn’t all half of the amenities missing and found trousers from previous guest
Second room tab loose toilet loose shower tap loose half of the amenities missing too have to ask for it and more that doesn’t let me writ

10/10

Exceptional

21 Jul 2018

Rachel

The experience got bette everyday

From the moment we arrived the service has been outstanding. All the staff were friendly and extremely accommodating. The room and view was beautiful and just made our holiday in Agadir truely special.

10/10

Exceptional

11 Jun 2018

Rhys

The Hyatt Bubble

The hotel was phenomenal as you would expect. However, surrounding area is under development and so many construction sites and cranes. The local beach is not particularly great unless you want to get involved with the water sports (which looked like a lot of fun). Would have no issues recommending this place in the whole.

Partner

10/10

Exceptional

25 Mar 2018

harris

Lovely hotel

Went there for my honeymoon hotel
And service was amazing!!

6/10

Pleasant

05 Mar 2018

Verified traveler

Nice hotel

Nice hotel but they only do bed and breakfast.
Breakfast was very nice, Dinner buffet not the best and expensive. Can order room service but less traditional food.
Shuttle bus - limited slots, far from the next village

2/10

Poor

27 Feb 2018

Mohammed

This hotel is credit card fraudester

The recieption desk ask for my credit card for pre-authorization. I was very hesitant to give my card but they insist. I gave them my credit card and was charged unlawfully 1000 MAD on 21/2/2018. On check-out I asked the recieptionist to double check the my pre-authorization was cancelled and he confirmed that.
But when I returned to Britain I found that my credit card was charged 80.50 £ includingbank commision for non sterling transaction. Today 27/2/2018 I got no refund at all. I called them several times and replied only once to say the payment should be refunded by Monday 26/2/2018.
If you cannot handle a credit cards why you ask customer for them. If you are a decent respected hotel you should refund my entire booking plus 1000 MAD.
Please, cutomers avoid this hotel at all cost. I want the manager to give extra training for the idiots in the reception.

Family

6/10

Pleasant

29 Dec 2017

family of 5

Neutral

Our check in was very poor, the staff rude and the room very cold. We did though have a pleasant day by the pool. I wouldnt recommend a stay here for longer than 2 days. It is a little faceless which is a shame in such a vibrant country. The hotel is also surrounded on all sides by construction.

10/10

Exceptional

23 Nov 2017

halim

perfect get away

Lovely resort. Beautiful gardens. Plenty of space. Pool amazing and very attentive staff catered for every need .5 star all the way can't recommend it high enough! Can't wait to go back

8/10

Excellent

30 Oct 2017

Verified traveler

Great hotel but a little out of the way

Lovely hotel - a little remote but had shuttles to the beach and to Agadir. The local area is currently undergoing major development work with new hotels and apartments being built so there is not much to do within walking distance. Hotel itself was self contained and very relaxing, although very expensive for drinks etc - didn’t reflect the comparable prices in the local area and thought it took advantage of the remote location. That said, staff were particularly friendly and helpful and the whole environment was very relaxing.

Family

6/10

Pleasant

17 Oct 2017

kan

1 . To wait for a lunch 1 hour and ask for a beer 3 time Unexaptable
2. We wanted to have dinner, the only options is buffet , I told the server we just want to order from the menu , he told us to order from the room service and have our dinnir in the room, ( so if I am not having buffed I have to stay in the room and have dinner in the room? ) if the hotel offering menu in the room why we can't order from the same menu and have dinner .
We end up driving 45 min.( to the center ) to have dinner
3 . I asked for a night manager to talk but they told me no night manager on duty . (NO MANAGER IN 5star hotel ?)

4 . When we return from the dinner they stoped my wife and telling her the room booked for 1 person , is this joke? She have to prove she is my wife ? Are you kidding ?
We checked together and provide documentation we are married ?

I booked the hotel for a 1 day to see how is it and I told the reseptioniest I may stay couple more days more but absultly Nooooo

10/10

Exceptional

16 Oct 2017

Bandar

One of my favourate hotels

Amazing high class service with a smile
Sameer at the reception was very nice, welcoming & helpfull

Partner

10/10

Exceptional

25 Sep 2017

Verified traveler

Great location and even better service