Name: Arts Hotel Istanbul
Address: Halaskargazi Cad No 1 Harbiye Sisli, Istanbul, 34367, TR

10/10

Exceptional

02 Aug 2026

Salma

Erhan made our stay even better. He helped us with our luggage from the moment we arrived until the day we left. He was always incredibly helpful, attentive, and kind, making sure we had everything we needed throughout our stay. His excellent service and friendly attitude truly stood out. Thank you, Erhan, for making us feel so welcome!

10/10

Exceptional

07 Mar 2026

Yasar

All was great!

10/10

Exceptional

22 Nov 2025

Anas

Will come back

10/10

Exceptional

21 Nov 2025

iraj

Yes nice and clean

Self

10/10

Exceptional

12 Nov 2025

Reis

We were welcome by lovely staff. The location was amazing, walking distance to Nisantasi and Taksim square. The room was clean, spacious; had a variety of options for breakfast; the spa was nice. Overall, a very lovely hotel and we had a lovely stay. We recommend

Partner

2/10

Poor

06 Oct 2025

Misa

On the first day of our arrival, the receptionist expressed his annoyance because we booked through the Expedia app, and accordingly, he chose a crappy room for us in the corner of the corridor. When I tried to object and talk to him about a room change, he denied that there were any vacant rooms, even though I entered and found many reservations still available. He tried to ignore me by taking a call and left me standing in front of the desk as if I was begging him, even though I was there before he took the call and there was no response. I left him and returned to the room the next day. They did not provide the room with daily necessities such as soap and others. It was a bad stay and a bad customer service and i made a mistake in choosing based on the fake pictures of the rooms in the app. . I will never repeat it and I do not recommend it.

Business_and_leisure Partner

10/10

Exceptional

03 Sep 2025

Hamza

Overall the hotel was great, great staff, good room size, family friendly, walking distance.

Leisure Family

8/10

Excellent

02 Aug 2025

Osama

The area where the hotel is perfect

Leisure Friends

10/10

Exceptional

28 Jul 2025

H.

Good overall

4/10

Poor

14 Dec 2024

MASHAEL

Not clean , The towels are old and worn out and have not been renewed for a long time.

Leisure

8/10

Excellent

12 Dec 2024

HAMAD

Bathroom are small, furnitures can be improved to better quality

10/10

Exceptional

03 Dec 2024

Laveen

Great stay. Staff were friendly. Will stay there again when I visit Istanbul.

Leisure Friends

6/10

Pleasant

25 Oct 2024

Salah

None

Leisure Self

8/10

Excellent

07 Oct 2024

mohd

Clean..affordable..nice designs..near shooping..nice staff

Business Self

8/10

Excellent

03 Oct 2024

Verified traveler

Know what room your getting before hand.

Originally they put me in a standard room when I paid for a luxury room. I brought this to their attention and they made up for this by putting me into a room that was a larger suite with a panoramic view. I was only able to use that room 3 days out of the 4 I paid for. They had me move to a standard room again for my 4th day but I once again brought this to their attention and they put me in the original room I had booked. Both rooms were beautiful it just was an inconvenience to have to change multiple times and it made me apprehensive about how they manage their rooms.

Partner

10/10

Exceptional

28 Sep 2024

Philip

Excellent hotel. Great value. Good area.

Business

8/10

Excellent

26 Sep 2024

Fadi

Location is good ,close to metro and Taksim sqaure ..
Hotel is clean and well maintained..

Business Self

10/10

Exceptional

22 Sep 2024

Glenard

Great service

Leisure Family

6/10

Pleasant

09 Sep 2024

yolla

Big room available

2/10

Poor

02 Sep 2024

Huseyin

Burak He treats customers very well and is a very polite man.
As for the hotel, it is very low quality compared to its stars.

Business_and_leisure

8/10

Excellent

01 Sep 2024

Karim

Very good

10/10

Exceptional

19 Jul 2024

Ibrahim

Location is amazing

Leisure Family

10/10

Exceptional

01 Jul 2024

Esra

Thank u all workers

The workers are smiley. But our room wasn’t so clear. The floor was terrible.

Friends_and_family Family

2/10

Poor

01 Jun 2024

REIHANEH

Cage like Standard Room

Very disappointed. We booked a standard room with two twin beds. The room was very tiny like a cage unlike the picture on the website. No view. A small window. However, a small TV on the desk.
The hotel service was poor. We asked multiple times for a slipper and was not sent to the room or was not given at the reception desk.
Not recommended if you look for a standard room that should be designed for two people.

Friends_and_family Family

8/10

Excellent

11 Feb 2024

Ida

Cozy and quiet

Business_and_leisure Family

10/10

Exceptional

14 Dec 2023

MASHAEL

Good location for shopping

Leisure Family

4/10

Poor

05 Oct 2023

Mikhail

Far from attractions (30 minutes by car about), over-expensive, lazy cleaning, cocktail is about 25$ (650 tl), during checkout they give you not yours bills.

Leisure Family

2/10

Poor

25 Aug 2023

Verified traveler

I dont recomed this hotel to others,

the room prices are over rated, although we had been upgraded to a corner room, but on check in the bed cover, and sheets were dirty, the towels were verybold, the Aircodetioner was not cooling.

Location is OK, The reception team were nice but over all the room rate is expensive for such level,

Partner

10/10

Exceptional

06 Aug 2023

Shawn

Great location

Business_and_leisure Self

6/10

Pleasant

11 Jul 2023

hassan

Not all hotel staff speak E. The roof family’s room NOT of the stander of 5 stars hotel , Aircond.is poor and curtains of poor quality.House keepers never mob the floor during my stay more than 2 weeks!
The family room in the basement NOT of the standard of 5 stars hotels
Upon checking out the manager at the reception asked for extra 350 EUR , saying that prices getting higher although I paid for my stay a nonrefundable in advance!
Finally he accepted to settle it with 200EUR
Breakfast was average

Leisure Family

2/10

Poor

04 Jul 2023

Hassan

I was there for more than week in room #1508 I had the worst experience in my life, not knowing the room I stayed for a week had bedbugs . I have red spots all over my legs, it has been over a week since I left the hotel my legs still be inchy and uncomfortable
I hope they take care of that problem before having guests in that room.

Leisure Family

8/10

Excellent

28 Mar 2023

stephanie Adelis

The staff was very nice

Leisure Partner

2/10

Poor

13 Mar 2023

Shk mohammad

Not recommended

So Dissapoinded, they didn't refund for both rooms, even I didn't stay 1 night, photos was not the same like real life even the hotel .....

Friends_and_family Family

2/10

Poor

11 Mar 2023

Verified traveler

Don't Recommend

we didn't stay, and we requested to cancel both bookings, however, the hotel cheat u and didn't refund our money, even if it was their fault... I don't recommend that hotel at all

Wrong photos and info

Friends_and_family Family

8/10

Excellent

20 Nov 2022

MASHAEL

Neat shopping area and restaurants

Leisure Family

10/10

Exceptional

16 Oct 2022

Issa

Very good hotel

Was very good. Great location

Business

2/10

Poor

29 Sep 2022

Tala

This was my 3rd time going to this hotel. This last time they canceled our booking an hour before we arrived(as they claimed). We didn’t even arrive late in the evening. It wad only 7:30 pm. I would not trust any booking at that hotel.

Leisure Family

4/10

Poor

19 Sep 2022

Abla

There is no black out
Room is full of dust
No tissue box
Towels robes and Bad sheets
Very old

Leisure Family

4/10

Poor

17 Sep 2022

Sleiman

It's my 4th time in this hotel in the past 2 years but this time was horrible. My room was dirty and it needed deep cleaning but apparently they are understaffed and i had to ask them 3 times to clean it properly. Towels were smelly, coffee corner was full of stains. The location of this hotel is great and the service used to be great, it's sad to reach this level.

Business Partner

6/10

Pleasant

17 Jul 2022

mervat

My stay at art hotel

Very nice and central. The staff were friendly.

Friends_and_family Friends

8/10

Excellent

14 Jul 2022

basil

Good Experience

Good location near bus stand metro and walking distance from everything . room size normal , well decorated, several TV. channels, very understanding and nice stuff, Breakfast very good and tasty, lot of shops restaurant nearby, there isn`t a especial view,

Partner

2/10

Poor

05 Jul 2022

Dania

This place needs major electrical & plumbing maintenance. They also need to properly educate their staff about customer service in a five star hotel. Never going back there again

Leisure Friends

8/10

Excellent

04 Jul 2022

Mohamed el

Great location, friendly staff.

Leisure Family

2/10

Poor

01 Jun 2022

Aynur

My watch qas stolen, at least lost and it qas presented after 3-4 hours that it was In a trash bin, staff member asked me why i left my watch on the table, however it was ln the table when i was in the room 😳 We gave a shirt to a laundry and it was returned with no 6 buttons, no ironing as a service, food was terrible, i ordered a la carte 2 times and was unsatisfied. Sometimes no consierge to assist, for different issues called several times to reception and was ignored and left with no answer

Business Family

4/10

Poor

11 May 2022

Ali

Everything old, smell in the room

Leisure Family

10/10

Exceptional

08 May 2022

Saleh

Was good

Friends_and_family Family

10/10

Exceptional

29 Jan 2022

FARUK

It’s a good business hotel and good location

Business

10/10

Exceptional

18 Jan 2022

Glenard

Very good

2/10

Poor

08 Jan 2022

Omar

Their customer service is horrible, from arranging a transport to checking out. As soon as they see your American passport, they will try to scam you.

The night before our flight, they gave us a COVID positive test result and told us that we will have to pay extra as a fee to disinfecting the room. We called a 3rd party and performed the PCR test and the results came back negative.

They were trying to keep us at their hotel to spend more money. When that failed, they tried to add room service charges which we never ordered.

They then tried to help us with our luggage and what not. Why would they let you walk around the hotel with out a mask if you are covid positive?

I confronted them with the new negative results and asked to arrange transportation to the Airport and they refused to do so because of our previous PCR result( which was faked by the hotel). They tried to offer us free drinks/soda/coffee fishing for tips lol... they are pathetic.

I managed to arrange a transport through a different hotel and when the car arrived, Arts staff tried to help us with our luggage in hopes of getting a tip... If someone is truly covid positive why would you want to be near them.

I do not recommend staying at this hotel again. The rooms and bathrooms were nice though I will give them that.

Leisure Family

10/10

Exceptional

24 Dec 2021

FARUK

It’s a very casual and clean hotel, very good receptionist, very understanding.

Business_and_leisure Family_with_children

10/10

Exceptional

14 Nov 2021

Hussein

We stayed for 5 nights and enjoyed it. Rooms are spacious compared to other hotels and the staff is absolutely great. They were always helpful and friendly.

Only thing I’d recommend is not getting a street facing room (at least on the lower levels) if you’re a light sleeper. It gets pretty loud and that was my biggest issue. So stick to a higher floor and you will be okay

Leisure Partner

10/10

Exceptional

04 Nov 2021

syed

Beautiful hotel at a nice location

Leisure Family

10/10

Exceptional

25 Oct 2021

Kawtar

It’s my second time in here and i enjoyed it as much as the first . Everything was perfect, the hospitality , the service, the hygiene and the staff.
A special thanks to Koray who was very helpful ,serving and very professional !

Friends_and_family Family

2/10

Poor

05 Aug 2021

Abubaker

I will never go back for them

Friends_and_family Family

2/10

Poor

22 May 2021

Verified traveler

Bad service

Business

10/10

Exceptional

13 Mar 2021

Verified traveler

Service is excellent, staff is super helpful and kind. Forever smiling and going out of their way to help. Location is perfect, walking distance to pretty much everything.

Leisure Self

10/10

Exceptional

20 Sep 2020

Omar

Great hotel, nice and clean, solid location. I recommend this stay, this is one that looks just like the photos.

Business_and_leisure Partner

8/10

Excellent

19 Feb 2020

Verified traveler

Furniture needs upgrading, and the suite requires some changes, whether the bed (small, not kingbed). Also the furniture and design not good

Leisure Friends

8/10

Excellent

21 Dec 2019

AhmedAlbousifi

It is my first time in Arts hotel but I am sure that it will not be the last. I like the place and my next visit to Istanbul I will choose it again.

Business Self

10/10

Exceptional

27 Oct 2019

Joanna

Excellent in every way.

Excellent in every way. Great location for both shopping and cafe / restaurants - all within nice walking distance. Also easy to grab a taxi right outside to go to any location. Very helpful reception staff. All good !

Friends_and_family Family

4/10

Poor

15 Sep 2019

Frank

This Hotel is only interested to make money.

4/10

Poor

17 Aug 2019

Verified traveler

Decent location, nice room but the staff was extremely discourteous. The only hotel in the world I have stayed at where the staff actually sold me a discarded carton box that I required for some extra luggage. Late checkout was denied as was told that it was not the duty of the hotel provide duct tape to secure the carton.

Leisure Family

2/10

Poor

06 Aug 2019

Verified traveler

The reception deal with as you are the one who kill there family

Friends

10/10

Exceptional

16 Apr 2019

Verified traveler

Excellent

Amazing staff. very fast room. service clean hotel.

Family

8/10

Excellent

30 Mar 2019

Verified traveler

The hotel is in a walking distance from Nisantasi area and is kind of central to most of the tourist areas and famous malls. The staff are friendly, Erhan Bay in Reception and also Serdar in the lobby were very helpful. The breakfast is great. They have serious housekeeping issues in terms of cleaning. Also the fabric of the chair in our room was so dirty. The pool water could be warmer.

Family

8/10

Excellent

06 Feb 2019

Saqer

Great Location, close to many attractions. Helpful staff too.

Leisure Friends

10/10

Exceptional

22 Jan 2019

Steph

Its the second time i stay in this hotel and they never fail me! Great job guys, amazing team super helpful and respectful!! Tebrikler

8/10

Excellent

21 Jan 2019

Verified traveler

Nice hotel but i didn't have internet in the room during my stay ( 4 days )

8/10

Excellent

27 Dec 2018

Verified traveler

Nice hotel in a very exceptional location

The hotel is very nice, the reception staff and the check-in process is efficient and fast. The rooms are clean. What make this hotel exceptional is the location, you can access most of the important places in Istanbul in very short travel time and lots of places by foot.

Family

4/10

Poor

02 Dec 2018

Verified traveler

The rooms were so small and everything were not high.

8/10

Excellent

19 Nov 2018

Verified traveler

I liked the location and price.

I didnt like some staff rude personality

Leisure Friends

10/10

Exceptional

16 Nov 2018

Jackie

Clean hotel, good location, helpful staff, would stay again

10/10

Exceptional

15 Nov 2018

Majdi

Nice and good hotel.near to markets and mall.i like this hotel very much

10/10

Exceptional

12 Nov 2018

Rita

Nice hotel, clean , friendly staff , location is good walking distance to Nisantasi . Would definitely stay again.

6/10

Pleasant

12 Nov 2018

Verified traveler

Uncomfortable stay.

Hi it’s my 5th time staying at this hotel but this time it was the worse,we couldn’t sleep the room was noise from street traffic something was wrong with the window and mattress wasn’t comfortable and housekeeping didn’t clean well.

Partner

8/10

Excellent

23 Oct 2018

Verified traveler

the bed 🛌 was uncomfortable i mean the mattress
great location

2/10

Poor

20 Oct 2018

G Reza and Marzieh

Noisy hotel with a misleading star rating

The room was very small and extremely noisy. Breakfast: food and service was very poor. No free One had to be careful about prices they charge for transport from and to airport or asking for a taxi service from hotel. More than twice as much as making your own arrangements. The star rating for this hotel is misleading.

Partner

8/10

Excellent

12 Oct 2018

angela

Good value for money

Nice hotel , struggled with the language barrier a little ,presumably they don’t get many visitors from the UK
Have stayed at hotels with better guest service but maybe that’s just Istanbul ? Concierge ordered a cab for us and waited under his umbrella by the cab for us to walk out in the rain ... different to say the least !

2/10

Poor

23 Aug 2018

Haifa

The front desk was very rude, ill mannered and arrogant. We were over charged upon check-in and our iniquiries and requests via email were not met. I was very dissappointed with the lack of profssionaisim among the staff and the outdated furniture. Also, the cleaness of the room and the bathroom were terrible! I would rate this hotel as a 3-star MAX! Not worth the money. Breakfast was okay. The only positive thing is the location. I would never come back again

6/10

Pleasant

10 Jun 2018

Victor

Over-rated hotel

Pleasant check-in and check-out. Everything was in order, but lacked the \"wow\" factor that we saw in the pictures.

Decent breakfast with pretty much similar food everyday. We had to pour our own tea and coffee, staffs were not trained to be of service. But then again, it's Turkish culture.

Internet can be disappointing at times. Swimming pool was small and cold located in the basement. Only 4 chairs were available with lots of echo. Really had no desire to swim, a stark contrast to the pictures uploaded. Gym was small, and the hotel spa was desperate to get guests in, as it rang our room to do sales pitch.

If you are considering a quality 4 or 5 star hotel, look elsewhere. Arts Hotel is good for a 3-star experience.

6/10

Pleasant

05 May 2018

Abdulsalam

Good except the room I got it was in smoking floor and they refused to change the room because they said this the agent problem they didn’t mention none smoking in the request

Family

6/10

Pleasant

16 Mar 2018

Verified traveler

Good location.

There were no water at the WC (one night), wiindows shadiing not comforable, nice location, easy access.

8/10

Excellent

14 Jan 2018

—

Nice hotel. Recommended

This is not our first stay in this hotel. Very nice friendly staff. Good location.
The room was not so clean it could be better.
But in overall i advice this hotel to everyone

10/10

Exceptional

25 Dec 2017

koz

Great stay

The hotel was amazing , the staff was very helpful and smiling which made you feel welcomed.

The house keeping colud do better cleaning i think.

Apart from that everything was great .

10/10

Exceptional

17 Dec 2017

Abdulkader

Great stay

It is not my first stay here, I stayed once for 20 days.. this time I stayed for only one night.. as usual the staff are very helpful and kind, room was super clean, service is amazing, and comfort is guaranteed..

6/10

Pleasant

03 Dec 2017

Ismaiel

Good and Bad

The hotel location is fantastic, the staff are friendly, the hotel condition is perfect, room condition was perfect too.
I found the information on the Hotels.com was misleading though and the hotel management were not professional enough to admit it, i booked the Luxury corner room, which supposed to be as indicated CLEARLEY sea view (if not both on each corner sea and city), to realize that the hotel does not overlook any sea (you can see it from far if you were on the roof perhaps)
The room allocated to me was on the 4th floor and has city view (honestly i have on each side of my corner room huge buildings so i can’t see anything except neighbors who can clearly see me) and the hotel claims that the view is not guaranteed while hotels.com stated its sea view,
Regardless, the hotel does not have any sea view, the higher floor can spot the sea perhaps.
Room was extremely uncomfortable due to sunlight that access from everywhere, and the noisy traffic from the traffic light just opposite to the hotel.
I complained but nothing happened and they ruin my stay and i lost my money for the so called special room

Partner

2/10

Poor

20 Nov 2017

roger

I booked this hotel a corner room with Bosporus view but it was absolutely fake !! Pictures were showing the Bosporus view but the view of my room was the next door building .

10/10

Exceptional

17 Oct 2017

Abdullah

Excellent hotel, near many cafe's and resturant

I had wonderful time in Istanbul with so many tourist attractions. I advice if in istanbul check out Tin Tin tour company in Takseem. Very cheap prices and reliable for all attractions.

2/10

Poor

02 May 2017

NaifUAE

Arts Hotel came short of expectation

I reserved a room with a bosphorus view, when I checked in I was given a room with a city view.
I phoned the hotel twice before I travel to let them know of my arrival time, I was put on hold with no coming back
At least one of the front desk people lacked the courtesy of respecting customers.
I reserved four nights initially, but cancelled the next day and moved to another hotel.

6/10

Pleasant

01 May 2017

Verified traveler

Good location, friendly stuff and cooperative, comfortable room.
Need to improve breakfast and housekeeping.

8/10

Excellent

05 Mar 2017

Imtiaz

Nice friendly place

Very helpful staff. Provided all the needed information.

8/10

Excellent

20 Feb 2017

wadih haddad

Nice location and very good hotel

It was a very good stuff friendly, clean room, great location between taksim and sisly, and the handy free was very very useful and great option, smart choice

10/10

Exceptional

07 Feb 2017

Hussain

I stayed in the hotel for 8 nights, the hotel was new & clean. The serves was excellent, I highly recommend this hotel and for sure it will be my hotel for all Istanbul visits.

Family

10/10

Exceptional

02 Feb 2017

Verified traveler

Good stuff good breakfast good spa nice people they try to do whatever you ask

10/10

Exceptional

15 Jan 2017

Henrik

Nice city hotel with free cellphone for your stay

We really enjoyed our stay in the Arts Hotel over New Years 2017. The hotel staff was very friendly and made sure we were comfortable. The breakfast buffet was also quite good (perhaps with the exception of the coffee and tea). As an extra bonus, the hotel offered a free cellphone with free internet and free local calls and international calls to a few countries (e.g., US, Germany, Saudi Arabia). The Spa was also nice. Overall we would recommend it.

Partner

10/10

Exceptional

26 Dec 2016

Verified traveler

I liked this hotel

The hotel was nice and the location is excellent and close to the metro station and the bus station. Staff were friendly and helpful...I wish they put Turkish music rather than western music ☺

10/10

Exceptional

24 Dec 2016

Ahlam

Very nice hotel near to everything

Great hotel love everything about it definitely would stay there again

10/10

Exceptional

12 Dec 2016

Verified traveler

Modern hotel with great breakfast buffet. I just wished that hotel would have a better view but you can not get everything. :)

10/10

Exceptional

10 Dec 2016

Ahlam

Excellent hotel great location

I like everything about the hotel location ,cleanness ,staff very friendly and helpful, room facilities are wonderful. l highly recommend it and definitely would stay again.

10/10

Exceptional

21 Nov 2016

Gheorghe

Beautiful, clean hotel in the center of the city

The hotel is very nice, quiet, although on the main street close to Taksim Square. The rooms are spacious and very clean, staff are friendly. The breakfast is good and freshly cooked. The hotel has a parking which is a plus in the center of IStanbul.

Family