sardar
Terrible Experience, Would Not Recommend
We booked this hotel and travelled all the way from the London to Istanbul for our honeymoon. Unfortunately our experience was extremely disappointing from the moment we arrived.
The hotel is located in what we felt was one of the less appealing parts of Istanbul surrounded by garages and outdated restaurants. The street was very noisy which was not what we expected for a honeymoon stay.
Although our room had been fully prepaid we were asked to pay an additional £100 upon arrival. This was unexpected and not clearly communicated beforehand. When we saw the room it was much smaller than it appeared in the photos. We had specifically requested a sea view room but there was no sea view at all.
Due to these issues, we decided not to check in. We asked to speak with the manager and were initially told that the manager was not available. After insisting we were told that he was having lunch and would be contacted. When we eventually spoke with him we found his attitude dismissive and unhelpful.
As a result we left the hotel and found alternative accommodation. Despite not staying at the property we were not offered any refund.
Based on our experience I would strongly advise others to be cautious. The hotel did not match the expectations set by its photos and descriptions and the overall experience felt misleading and very disappointing. Don’t be scammed!!!!
We booked this hotel and travelled all the way from the London to Istanbul for our honeymoon. Unfortunately our experience was extremely disappointing from the moment we arrived.
The hotel is located in what we felt was one of the less appealing parts of Istanbul surrounded by garages and outdated restaurants. The street was very noisy which was not what we expected for a honeymoon stay.
Although our room had been fully prepaid we were asked to pay an additional £100 upon arrival. This was unexpected and not clearly communicated beforehand. When we saw the room it was much smaller than it appeared in the photos. We had specifically requested a sea view room but there was no sea view at all.
Due to these issues, we decided not to check in. We asked to speak with the manager and were initially told that the manager was not available. After insisting we were told that he was having lunch and would be contacted. When we eventually spoke with him we found his attitude dismissive and unhelpful.
As a result we left the hotel and found alternative accommodation. Despite not staying at the property we were not offered any refund.
Based on our experience I would strongly advise others to be cautious. The hotel did not match the expectations set by its photos and descriptions and the overall experience felt misleading and very disappointing. Don’t be scammed!!!!
