Name: Pullman New Delhi Aerocity
Address: Asset 02.Aerocity Hospitality District,Igi Airport, New Delhi, 110037, IN

10/10

Exceptional

13 Jul 2026

Nilesh

Excellent Stay and good locality

10/10

Exceptional

03 Jul 2026

Moosa

Clean comfortable rooms and very friendly staff

Self

10/10

Exceptional

16 Jun 2026

Rajesh

the service and staff were excellent and the assistance and help were wonderful, the hotel had a great variety of meals for breakfast, lunch and dinner.
the friendliness of the staff and greeting was excellent

Self

2/10

Poor

12 Jun 2026

NIMISH

The key cards were defective & had to walk all the way to the reception from the room 3 times to activate them.

Self

10/10

Exceptional

05 Jun 2026

Nazarbakht

The food was fantastic!

Family_with_children

10/10

Exceptional

03 Jun 2026

Bandile Sinqobile

Great hotel exquisite room and delicious food

Self

10/10

Exceptional

04 May 2026

Narayanan

Good location and good room quality. No view as construction was on

Self

10/10

Exceptional

03 May 2026

Shavinder

Excellent hotel and area around, close to airport, thanks

Family

10/10

Exceptional

28 Apr 2026

Sushant

Pool is amazing and stay was very comfortable

10/10

Exceptional

25 Apr 2026

sukhvinder

Lovely attentive staff

Family

6/10

Pleasant

14 Apr 2026

Anindya

Expensive airport transfer compared to the rest of the 5 star hotels in Aerocity.

6/10

Pleasant

11 Apr 2026

Vaibhav

Room was VERY cold. Ac temp regulator would not work.

10/10

Exceptional

06 Apr 2026

David

Great hotel

Self

10/10

Exceptional

05 Apr 2026

Matt

Have to say this is a very high-quality hotel. Room was comfortable, clean, and the bathroom in particular was top-rate.

The staff were helpful - a particular mention to the fact that they let us freely use the spa area to take a shower well after checking out, before an overnight flight - this was well above expectation and really appreciated!

We ate here also, and enjoyed the food.

Overall a great hotel. As a suggestion, if check-in could be accelerated a bit that would be nice (it was a bit slow), but this is a minor thing. If we're in Delhi again needing somewhere near the airport, we'd return here.

Partner

8/10

Excellent

31 Mar 2026

Albert

Shout out to room cleaning staff. Filled out a survey card on their behalf. Hotel is well run. Coffee shoppe that’s in the lower level should be moved up to main lobby. Excellent coffee/service should be seen not hidden away. Great hotel!

10/10

Exceptional

30 Mar 2026

Petra

Excellent breakfast restaurant the food choices were brilliant and the staff are fabulous

Self

6/10

Pleasant

26 Mar 2026

Geeta

Dining experience was not good and the salon experience was very poor

Business

2/10

Poor

25 Mar 2026

Rahul

The booking never showed on the system of the hotel, and I had to book another property

6/10

Pleasant

24 Mar 2026

Kulvinder

The hotel smelt very bad the room needed carpet cleaning and the staff too slow at reception I arrived at 3.30pm and expected my room to be ready but I had to wait a hr for the room to be cleaned I had travelled 9 hours to new dehli to wait on another occasion my key stopped working and had to wait until someone came with new key

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Arthur

X

Self

10/10

Exceptional

20 Mar 2026

ALISON

Beautiful hotel wish i could have stayed longer. Friendly helpful staff. No faults

Self

10/10

Exceptional

19 Mar 2026

Asha

Everything was excellent!

Self

4/10

Poor

18 Mar 2026

MUNJAL

Zero value for money being charged. extremely poor room service. cramped bathroom design with no hooks to hang clothes. water spills all over the bathroom from shower area. list can continue

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

Hannah

Lovely hotel, an easy walk from Aerocity station. Nice spa facilities and very helpful and courteous staff. Amazing rooms!

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

Mohamed Jaafar

The property is great ! Difficult with the internet if you are not an All member the voucher disconnected . Employees make the hotel great and all are dedicated and friendly ! Congratulations to them all !

Partner

10/10

Exceptional

28 Feb 2026

Pupinder

Very convenient location. 5 minutes taxi drive from international airport!

Self

6/10

Pleasant

24 Feb 2026

William

Pictures appear nicer than it is

10/10

Exceptional

21 Feb 2026

Renee

Beautiful hotel, well kept, big clean room, great shuttle for airport

Partner

10/10

Exceptional

21 Feb 2026

Fionnuala

Everything!! The staff, the room and all the hotel public spaces. Unfortunately the pool was closed , but we knew in advance. They are giving the hotel a facade upgrade. What a beautiful hotel, absolutely loved our one night stay. Everything was top class 10/10.

Partner

10/10

Exceptional

17 Feb 2026

Devabhaktuni

Breakfast buffet was great
Staff were attentive, prompt, and courteous
Air indoors was significantly cleaner than outdoors

Leisure Self

10/10

Exceptional

13 Feb 2026

Akari

Great service. Concierge helped us with medication I needed as well as an air purifier for the room. Thank you!

Partner

6/10

Pleasant

11 Feb 2026

William

Shady. They tax the tax, then casually accuse you of raiding the minibar. When confronted with facts, the charges evaporate—instantly. No explanation, no apology. Just a quiet retreat. Odd? No. Revealing. It reads like a pressure play that counts on silence. Push back, and the house folds.

Leisure Partner

8/10

Excellent

07 Feb 2026

Sarah

As a single female traveller this hotel gave me all the comfort and security I needed. Everything you would expect from a premium hotel. Big ££££

Self

4/10

Poor

05 Feb 2026

Chitra

We were disappointed with several aspects of our stay.

Water leaked out of the shower stall every time we used it, even though the door was properly closed, leaving the bathroom floor completely wet after each shower.

The pillows were inconsistent in size. Two were unusually large and square, and uncomfortable, more like cushions, while the other two were regular pillows (which was good).

Additionally, we requested to exchange SGD 200 to Indian rupees. The front desk informed us that only SGD 50 could be exchanged due to limited availability, at a rate of 66. We agreed, but were given only 3,000 Indian rupees and told that no more currency was available. This was disappointing for a hotel of this standard. As we were in a rush, we accepted it.

Overall, our experience did not meet expectations.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Jolie M

Staff. Room. Quality service.

Business_and_leisure Self

10/10

Exceptional

29 Jan 2026

Parmjeet

excellent service 1st class

8/10

Excellent

28 Jan 2026

manoj

Nice hotel but needs upgrades I was so surprised that I had options of smoking or non smoking rooms in this era the carpet in the hallway walking to my room was torn and patched looked really dirty . Will never recommend this hotel to anyone

2/10

Poor

23 Jan 2026

Abhilasha

Room was neglected and staff was very reluctant to help and respond

Leisure Pet

10/10

Exceptional

23 Jan 2026

Harshita

Amazing staff:)

Leisure Self

10/10

Exceptional

20 Jan 2026

anil

Pullman proved to be an ideal haven for us to recharge before embarking on a long international flight. Our stay was delightful, with plenty of opportunities to bond as a family within the hotel's comfortable confines, as well as explore the nearby shopping mall for some last-minute retail therapy. The hotel's thoughtful approach to room service was also a highlight, with a menu tailored to alleviate the stresses of jet lag and cater to families' diverse tastes. We're already looking forward to our next stay at Pullman on our future travels to India.

Leisure Family

10/10

Exceptional

16 Jan 2026

js

Twas a late night checkin but the staff were so welcoming...

Business

8/10

Excellent

15 Jan 2026

Devika

Room

Leisure Partner

10/10

Exceptional

12 Jan 2026

Sandeep

Excellent facilities! Delighted to be offered lounge access with my room. Staff were very friendly and helpful

Friends_and_family Family

8/10

Excellent

08 Jan 2026

Nigel

Did not take breakfast

Partner

10/10

Exceptional

06 Jan 2026

Barkha

Luxurious, clean, comfortable rooms. The restaurant Honk food and service was excellent. Delicious cocktails.

Leisure Family

10/10

Exceptional

04 Jan 2026

Nilesh

It was a good experience and comfortable stay. It was convenient for my meetings.

Business

10/10

Exceptional

02 Jan 2026

Gitanjali

Great stay as always!

Leisure Family

8/10

Excellent

01 Jan 2026

Ajitpal

Overall great hotel with a great breakfast

Friends_and_family Family

2/10

Poor

23 Dec 2025

Manjul

Very poor customer service. My flight was cancelled at Seattle. They did not consider that, as I could not reach on time. No refund at all. After that they have cheeks to ask for review for the pleasant stay I never had!!!! Very poor service

10/10

Exceptional

20 Dec 2025

Gailand

This is an amazing place to stay. The room was emasculate, the bathtub in addition to the shower was so relaxing, and Aerocity is a great place to stay, many great restaurants and you have easy access to the metro to go and see the sites. I highly recommend! I even left my AirPods by mistake and they helped me retrieve them.

Leisure Self

4/10

Poor

17 Dec 2025

sushmitha

Room was great, service was not up to mark

8/10

Excellent

15 Dec 2025

Gin

3.5 stars - not the usual Pullman standard. Will consider other chains going forward

Room was good, clean. Staff was ‘able to help’ when I wrote to ask about the spa services. The pool is closed for renovation and the sauna was out of order.

There was a conference while I was there so more that half the lobby was not accessible and the restaurant was closed on specific days.

The food at the executive lounge, the staff there and at the spa was good. The receptionist could barely be hear / hear me due to the noise from conference attendees who were always in the lobby whenever I left or returned to hotel.

10/10

Exceptional

13 Dec 2025

Florian

Very nice posh hotel

Business Self

10/10

Exceptional

10 Dec 2025

Eric

This was a giant surprise – it was significantly lower cost, and the Marriott that I usually stay at and just as nice

10/10

Exceptional

05 Dec 2025

Eric

Great hotel near the airport.

Partner

6/10

Pleasant

05 Dec 2025

Praveen

There was a conference going on during my stay there. Overwhelming crowd everywhere and the restaurants were closed. I wish they would have informed me earlier. I wouldn’t have stayed there during this time.

10/10

Exceptional

01 Dec 2025

Vinay

Check in was quick and efficient. The room was spacious and clean. The bathroom was excellent. Housekeeping was efficient and unobtrusive. The breakfast buffet was superb.
The only minor hitch was the room key stopped working almost every day and I had to come down to the reception and have it reset each time.

Business

10/10

Exceptional

30 Nov 2025

David

Great hotel. Quick check and nice bar area

10/10

Exceptional

26 Nov 2025

Diane

Very comfy rooms and beds, the Club room access is worth paying for, peaceful lounge area, not too big, would be great for single travellers. Food and drink options good.
Great proximity for the airport as Delhi traffic is atrocious. The area is being developed atm so lots of building work nearby; pool was closed while we were there for this reason.

Leisure Partner

10/10

Exceptional

24 Nov 2025

ismail

Lovely room and lounge

Business

10/10

Exceptional

17 Nov 2025

Diane

Room was very clean and tidy, large, with a very comfy bed. Full bath in the bathroom, all very comfortable.
Breakfast had a wide choice of tasty foods, fresh croissants, live stations etc.
Close to DEL which saves hige amount of time with Delhi traffic.
Staying in a Club room next week, hope it's as good.

6/10

Pleasant

11 Nov 2025

John

Gave us a room early since we were leaving at midnight. Wasn’t a king as told and the windows were covered in sludge & the pool closed. Worst, the buffet worked out to be US$120. Redoculous

Partner

10/10

Exceptional

06 Nov 2025

Kristian

La habitacion es amplia y comoda, pero el gimnasio y facilidades del spa son geniales para renovarte y recuperarte.

Business Self

10/10

Exceptional

06 Nov 2025

Mohammad Javad

Really nice hotel, just as expected from Pullman -comfortable, stylish, and well-managed.

Leisure Family

6/10

Pleasant

03 Nov 2025

Yasmeen

It was good and clean. The downside is that we were given a smoking room when we asked for a non smoking room

Family

10/10

Exceptional

02 Nov 2025

Pankaj

Yes

Business

6/10

Pleasant

22 Oct 2025

Kulvinder

I like the hotel but not sure the room I got was the one I booked the food was overpriced and I couldn’t find any slippers in the room where I had to wear my shoes to walk around I did phone to ask but no one answered the phone

Partner

6/10

Pleasant

20 Oct 2025

Ashley

Buffet was INR2000 plus. I ordered an omelette with tea and was charged INR1800! How can that be justified?

In the evening I had a soup. The charge was almost INT1000!

The taxi service for a 10 minute drive was INR2424!!

Total rip off! Even The Lemon Tree and other hotels have complimentary airport transfers

Will never stay here again!

Self

10/10

Exceptional

26 Sep 2025

Vivek

Pullman is a great hotel with fantastic staffs. The food is great.

Leisure Partner

8/10

Excellent

23 Sep 2025

Abbas

Clean room, good staff, good gym, new facilities

Business

10/10

Exceptional

10 Sep 2025

Bhavjeet

Good hotel

Business Friends

10/10

Exceptional

08 Sep 2025

Shino

The stay was superb - well trained staff, amazing service and a beautiful room. It is also walkable from the metro station and there are many restaurants and cafes nearby. I'd love to stay in the hotel again when I visit the city.

Leisure Self

8/10

Excellent

26 Aug 2025

rajah

The check in took forever there were 2 desks manned out of 4. I was second ib line it took them 15 min to reach me.

Rooms was superb. Carpets ageing a little.

Njce breakfast. Though coffees tended to be bad. Overall good stay. Do i think it is significantly better than holiday inn and lemon tree next door-NO

10/10

Exceptional

22 Aug 2025

Soofia

Nice

Leisure Friends

2/10

Poor

15 Aug 2025

Tara

Slept with a fan in the room!!!

The air conditioning was the worst I’ve ever experienced! Had to request for a fan! First time I’ve ever paid money to sleep with a fan in the hotel. Lighting was useless. Couldn’t get ready because the room hardly had any proper lighting. Highly highly disappointed this time!
Would definitely consider a different hotel in Aerocity next time. Wish I could’ve gotten a refund back especially for sleeping with a fan in the room!

Partner

8/10

Excellent

11 Aug 2025

Shivam

Breakfast was good.
Dinner was okay, can be better, good dessert options, but need more variety when it comes to Indian snacks.

Family

10/10

Exceptional

11 Aug 2025

Pradeep

High quality and spacious room. Gym and pool were excellent, and so was the breakfast.

Business Self

10/10

Exceptional

31 Jul 2025

Nazarbakht

Perfect stay! Recommend.

Leisure Family_with_children

10/10

Exceptional

29 Jul 2025

Gitanjali

The food options and menu is excellent. Loved the choice of healthy options. One of the best across hotels.
The staff is good.
Used the spa and the facilities were great.
Aerocity Pullman is very convenient for business travellers with close proximity to airport and cyber city.

Business Self

6/10

Pleasant

27 Jul 2025

Atul

Generally, poor and mediocre service. However, the duty manager made it by arranging a free meal for me (I insisted to pay) after 3 back to back frustrating experiences at its Asian restaurant.

Nevertheless, all those frustrations were forgotten after the hotel called me to inform that I had left my valuables In the safe (including my passport). Their prompt action in safekeeping the same until I returned to Delhi after 3 days was a wonderful feeling for which I am grateful. This was done despite the fact that we were not going to staying there during our return trip through Delhi. Full marks for their professional handling of this situation.

Business_and_leisure Partner

10/10

Exceptional

23 Jul 2025

Kavita

A comfortable sojourn

A comfortable overnight stay. Efficient and courteous staff. Delicious pan asian cuisine.

2/10

Poor

17 Jul 2025

David

Pullman Aero-trocity: worst experience in 15 yrs

Appalling experience: Smoking Rooms, Dripping Toilets, and Zero Help

I stayed at the Pullman New Delhi Aerocity from 15–17 July, and in 15 years of frequent international travel, I have never been treated so poorly.

Before arrival, I emailed about my late check-in due to a 2:30 AM flight — no reply. I had to call (at international rates) to confirm they’d hold the booking.

I arrived at 3:50 AM to a disorganised 20-minute check-in, despite being the only guest. Staff were distracted, some on their phones, and no one from the concierge team offered the usual welcome or point of contact.

I was assigned a twin smoking room, despite paying for a non-smoking king. The room reeked of cigarette smoke and was clearly in poor condition, with a stained bath. When I asked to change, I stood another 20 minutes at reception with no solution and, exhausted, had no choice but to stay the night. Only later did I discover the toilet had a constant drip that echoed through the room all night.

At 8 AM, desperate to shower and prepare for a 9 AM meeting, I again requested a room change — was told to wait. Only when I packed my bags and firmly insisted was I finally given the room I had booked.

Checkout was cold and uninterested. I was spoken to without eye contact, not asked how my stay was, and when I raised my experience, staff showed no care.

It honestly felt like Accor has entered the five-star, high-cost hostel game — just without telling the guests. I will not be returning.

8/10

Excellent

14 Jul 2025

Nitika

It’s a good hotel- conveniently located, close to the airport n malls.
Beds are comfortable- matters when you r jet lagged.
Service is good.

4/10

Poor

13 Jul 2025

Pavan Jit

Poor quality of staff

10/10

Exceptional

06 Jul 2025

Nitika

Offers good food, great staff n excellent service, convenient location for out of country visitors when you have a flight to catch, 3-5 min to the aeroporte, clean.

Rooms are spacious- beds are comfortable. Bathrooms are of a good size.

Good choice..

Business_and_leisure Self

10/10

Exceptional

04 Jul 2025

Nitika

Good Asian food at Honk
Great breakfast at Farmers Market
Rooms are spacious
Staff is super nice.
Comfortable stay -

Business_and_leisure Self

10/10

Exceptional

03 Jul 2025

Florian

Very nice hotel with a great restaurant

Business Self

10/10

Exceptional

24 Jun 2025

Nitika

The Property is set in Aerocity.
Dining options inside for breakfast and at Honk are fantastic! They can arrange for a pick up if you ask.
Enjoyed my stay n will come again.

The Staff is very polite n courteous. Staff is very helpful, works very hard to make your trip memorable.
Thank you!

Business Self

10/10

Exceptional

24 Jun 2025

JEAN-CLAUDE

Nice hotel good service

Very comfortable stay

Business

6/10

Pleasant

23 Jun 2025

Verified traveler

The hotel is doing major outdoor renovation which can be heard in the rooms. Even after changing to another room it could still be heard. They only do the during day time, but if you plan to do work at the room its very annoying.

Business

10/10

Exceptional

17 Jun 2025

Rishabh

Great property ! Accor does the best

Business_and_leisure Family_with_children

10/10

Exceptional

09 Jun 2025

Rishabh

Great property. Excellent everything.

6/10

Pleasant

02 Jun 2025

uttam

We had to call several times the reception to get things done. For example we needed to call 3 times to get plates in the room.

We needed to extend the stay for half a day and they said the room is not available. After several request all of a sudden they gave the room. I felt that they didn’t want us a guest.

Leisure Family

10/10

Exceptional

29 May 2025

simran

Great stay

Leisure Partner

2/10

Poor

26 May 2025

sunpreet

Horrible service

I have been given smoking room which was full of smoke. After the hours of discussion with hotel workers it was changed to non smoking. But this has caused lots of issues for my partner to breath as she is asthma patient

Partner

10/10

Exceptional

23 May 2025

Akshay

Clean and spacious

6/10

Pleasant

13 May 2025

Bejo

Not very professionally managed

Resturant staff was are not professional. The resturant is very poorly managed. Checking staff are mostly seems to be trainees or new. They are not clear about the policies and be careful about your ID cards, they might not return it after checkin.

Business

8/10

Excellent

29 Apr 2025

Ashok

Convenient and Clean, But Dated and Poorly Lit.

This hotel is in a great location near the airport, which is very convenient for business travel. The meeting rooms are pleasant, the staff is friendly and helpful, and everything is clean and well-maintained. The food is average to good by hotel standards.

However, the decor is noticeably dated, and the rooms are quite dark due to insufficient lighting. While it’s a reliable option, I’d likely choose a more modern hotel next time if available.

Business Partner

8/10

Excellent

27 Apr 2025

RAHUL

Nice hotel close to the airport, very welcoming and helpful staff
clean and modern and good dining options
The breakfast was well served and had plenty of options
It can be busy in the lobby & reception with parties or events being held
The towels in the bathroom were worn and one ripped so expect better quality linen from a reputable hotel chain
Overall, good and would stay again

Leisure Family

10/10

Exceptional

25 Apr 2025

Mehool

We had a lovely restful day before our flight back to the U.K.
we made use of the Gym which was very well equipped and the lovely outdoor swimming pool.
Shivani at reception was extremely helpful and efficient during checking. Would definitely stay here again.

Business_and_leisure Family_with_children