Holiday Inn New Delhi Aerocity

India , Delhi and NCR
DELHI, Asset Area 12 Hospitality, Bilaspur
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100 reviews shown

6/10

Pleasant

10 Mar 2026

William

Carpet unclean in room. Lobby chais distressed . Needs a total overhaul .

Partner

2/10

Poor

08 Mar 2026

Anh

DO NOT BOOK FOR A STAY AT THIS HOTEL. YOU WILL NOT GET A REFUND. The hotel will not allow you check in; even though, you have paid for the hotel. Let's say that you book a stay depart from Terminal 3 and the Airline change the departure to Terminal 2. The hotel requires you must depart from T3. The hotel will not refund the money if the terminal changes. This is an absurd requirement. Cost me more than $900 (USD). Can't get a refund and can't cancel.

Family

4/10

Poor

26 Feb 2026

Girish

Very hard to find hotel and go to in terminal

8/10

Excellent

17 Feb 2026

Cristina

Very clean, courteous staff. Quick check in, slower check out. Foresee some time for check out, you need to wait for someone to come escort you out. Lots of security checks for a hotel

Self

10/10

Exceptional

13 Feb 2026

Pushpa

Room was very clean, staff were amazing. Only one thing was missing was body lotion.

6/10

Pleasant

04 Feb 2026

David

Food menu at the restaurant can be improved, the pricing is too high compared to most hotels in atrocity, the protocols to get into the hotel are too cumbersome and time consuming. I tried the massage at the Spa and it was an absolute disaster - the therapist didn’t seem to know the basic techniques. The room was small and especially the bathroom is so congested. The only advantage is the location of being in Terminal 3 and very courteous staff. I had almost 22 hrs stop over and wanted to go out to of the airport to meet a friend and due to the strict protocols I couldn’t do that as well.

Business_and_leisure Family

10/10

Exceptional

26 Jan 2026

Ravi

Very convenient for transit

Leisure Self

8/10

Excellent

22 Jan 2026

Millind

Basic infrastructure to get quick sleep

4/10

Poor

14 Jan 2026

Susan

They could not provide a room for me due to a policy. They did promise to refund our money, and assistance to find another hotel, but I didn’t want to leave the airport. Therefore I stayed in airport seating areas all night long and I got very little sleep.

Leisure Self

8/10

Excellent

12 Jan 2026

Bronwyn Frances

Convenience, staff helpful with guiding through terminals and security, we would not have been able to find it without the staff help desk and personal guide.

Leisure Partner

10/10

Exceptional

12 Jan 2026

JOHN

Extremely convenient to have hotel inside terminal. Just have to go through security but hotel staff was very helpful with luggage and screening process. Nice breakfast buffet.

Leisure Self

2/10

Poor

11 Jan 2026

Mital

They never picked us up to check in. DO NOT EVER BOOK THIS HOTEL YOU WILL BE SCREWED

2/10

Poor

09 Jan 2026

Saeeda

I was not able to check in or stay at this hotel. They only allow travelers who have departure from T3

2/10

Poor

23 Dec 2025

Antara

The hotel did not let us check in. I'd like customer care to issue is. Refund please.

8/10

Excellent

20 Dec 2025

Charles

IF you can figure out how the place works, I think it might be useful. But I had to wait $ HOURS outside of the airport because airport security wouldn't let me in and there ws no recourse. So I was unable to use the place for the vast majority of my time between flights. Anyway, I was quite irritated with the lack of clarity, the attitude of several of the staff (they seemed like they were in a fog of disdain and hated their jobs), and the general way everything was run. CLEAR instructions and USEFUL phone numbers could have made it a great experience. But instead of relaxing for the 9 hours between flights, I only got to be in my room for 3 hours. Grrrrr....

Business

10/10

Exceptional

10 Dec 2025

Damodar

Yes

Friends_and_family Family

6/10

Pleasant

01 Dec 2025

harjeet

To access this hotel is extremely difficult. It's just a transit hotel and only should be used as transit, in between the flights.
Hotel should emphasize that.
Location otherwise very convenient as its inside airport.
Wish it should be less expensive.

Leisure Family

10/10

Exceptional

01 Dec 2025

Heather

Great location and easy to stay at airport

2/10

Poor

30 Nov 2025

Soma

The room was very small, it smelled bad, the water from the sink and toilet were a light brown colour. The towels smelled bad. I would never stay there or recommend it to anyone.

Leisure Partner

8/10

Excellent

19 Nov 2025

Debbie

Unexpected suprise.
Modern,clean
Friendly staff
Great quality. Restaurant overlooking airport.
Gym .

Partner

2/10

Poor

19 Nov 2025

Anupama

I went to the Holiday Inn express counter in Terminal 3 at Delhi international flight. It was 2:45 am on the morning of December 18th. I had a reservation but was denied access on some false information. The representatives would not admit me as my flight the next day, December 19th was from Terminal 2. I was unable to check-in at 3 am after the long journey. The rules had changed and they refused to take me to my room There was no mention of this rule at the time of the reservation. There was no clear statement of the rule that I could not stay at Holiday Inn express if my flight was from Terminal 2. I am asking for a refund of my room charges. I was greatly inconvenienced and had to find another place to spend the night, which cost me an additional $100.00. I need Holiday Inn to refund my charges as well as cover the cost of the alternate accomodation

Leisure Self

10/10

Exceptional

13 Nov 2025

Xiaoying

Yes, everything is great.

Business_and_leisure Self

10/10

Exceptional

12 Nov 2025

DennIs

The staff was remarkably helpful and friendly a special thanks to Sonu who patiently help me get through the airport to the hotel and then to my flight… Exceptional care !!

Friends_and_family Friends

10/10

Exceptional

11 Nov 2025

John

The location within terminal 3 is the main draw. But I had exceptional service being lead through back corridors to get to the hotel. Before my flight friendly staff picked me up and escorted me to my check in counter. The room itself was clean, the bed was comfortable, and the shower was great.

Leisure Self

2/10

Poor

10 Nov 2025

Subash

They did not have a room for us but charged us the full day charge and did not cancel

8/10

Excellent

08 Nov 2025

Jennifer

All was good

10/10

Exceptional

08 Nov 2025

Risha Linda

Thank you so much to the dedicated staff at this hotel. The room was great and the service was beyond my expectations.

Leisure Self

2/10

Poor

06 Nov 2025

Meera

We were not allowed to stay at this hotel and Expedia is making it impossible to submit a claim for a refund. Even this review was returned for correction. Dont think it will be published.

10/10

Exceptional

30 Oct 2025

Rajeeva

We stayed overnight in this hotel after long flights from US, with a connecting flight next day from T3. Very convenient, Good food (had dinner & breakfast), nice runway views, rooms although small, are comfortable with good bathroom, and friendly staff (Nawab in particular helped us a lot from carrying luggage, near international exit points, to security, to room check in and more)

Partner

2/10

Poor

21 Oct 2025

Richard

No bar and no way to leave room until check out, Domt stay here

Self

2/10

Poor

17 Oct 2025

Cynthia

If day old donuts is your ideal breakfast then this is your place

Business

10/10

Exceptional

10 Oct 2025

Mikayla

Very clean room, great quality products in the rooms, and friendly staff

Leisure Friends

10/10

Exceptional

03 Oct 2025

Uma

Comfortable

4/10

Poor

02 Oct 2025

Naresh

Had a reservation- had to wait over an hour since this hotel in located in a very inconvenient location- room was very small

Business_and_leisure Family

2/10

Poor

02 Oct 2025

Rita

I had to wait a long time, to be checked in. Nearly 50 minutes from when i approached the staff to my room. Toilet was not flushing, fridge was not in working order.i needed to rest and didn't want to travel out of the airport, could have booked much cheaper better hotel out of airports premises.

Self

2/10

Poor

29 Sep 2025

Michael

I was informed after booking that since I don't have a flight within 24 hrs I cannot stay--and so far no refund. I will update this review if booking site and hotel help me with this.

6/10

Pleasant

13 Sep 2025

arun

Not easily accessible, room too dark and small, even I gave my IHG # I was not given 10% discount.. they did escort me to my check in counter

Business Self

2/10

Poor

11 Sep 2025

Dikshita

Had a terrible experience at this property via Expedia. Landed from New York and had prebooked the hotel, it was nowhere mentioned only passengers with flights from T3 can reside in the hotel. Was not allowed to reside at the property and never got the refund back after multiple back and forth emails both with Expedia and the hotel. Won’t recommend as it was difficult as an international traveller without an Indian phone number to book a new hotel after a late night flight landing in Delhi.

10/10

Exceptional

05 Aug 2025

priyanka

Great stay

8/10

Excellent

31 Jul 2025

Kishore Kumar

Shower was great and bed comfortable. Two bottled water were nice for 5 hours of stay.

Business_and_leisure Self

6/10

Pleasant

27 Jul 2025

sanjay

Not worth the amount paid

10/10

Exceptional

23 Jul 2025

Mahalakshmi

Good

10/10

Exceptional

21 Jul 2025

Zoe

Staff was very helpful and the room was clean

Business_and_leisure Self

10/10

Exceptional

06 Jul 2025

Gopi

Convenient

10/10

Exceptional

04 Jul 2025

Yue Kit

Good

8/10

Excellent

26 Jun 2025

Simanta

Dfdddd

Leisure Family

10/10

Exceptional

04 Jun 2025

margaret

Walkable into airport terminal 3, 2 minutes! ! Great option. For a 4 am flight, however, you cannot enter the hotel without a boarding pass and an employee escorts you to the room. Nice, clean room. Lovely quiet sleep . The staff was amazing!

Leisure Partner

10/10

Exceptional

29 May 2025

shally

The stay was amazing we were hosted by Aakash upadhaye he was very professional and knowledgeable about our needs

Friends_and_family Family

4/10

Poor

06 May 2025

David

Overnight convenience with mediocrity

Horrible home in the wall hotel. Access via military guarded doors . Yes convenient but wow - over priced for what it is . Wouldn’t use again .

Partner

8/10

Excellent

06 Apr 2025

RAJBINDER S.

Good place to stay. Very helpful staff.

Leisure Family_with_children

10/10

Exceptional

01 Apr 2025

Rupinder

I had a wonderful stay at Holiday Inn at IGI airport and I want to especially highlight the exceptional service provided by Mr. Nawab. From the moment I arrived, he was welcoming, professional, and always eager to assist. I truly appreciate the efforts of hospital staff to make my stay memorable.

The hotel itself was clean, well-maintained, and had a warm and inviting atmosphere. The room was spacious, the bed was comfortable, and all the amenities were thoughtfully provided. The overall service from the staff was excellent.

I highly recommend this hotel to anyone looking for a comfortable and pleasant stay. Thanks to Nawab and the entire team, I look forward to visiting again in the future!

Leisure Family_with_children

2/10

Poor

31 Mar 2025

Scott

There was no way to even use the reservation at this hotel unless you have a boarding pass out of the exact same terminal.

Leisure Family

6/10

Pleasant

31 Mar 2025

Maria

No frills, strictly picked for convenience if a flight out of Heathrow is required at an early hour. Staff tried their best to assist with all the security check-in’s and outs that are still needed for hotel and airport security. Breakfast was acceptable.

Leisure Friends

2/10

Poor

28 Mar 2025

Pawel

This transit hotel is an unusable facility, due to the idiotic transit procedure at Delhi airport.
Do not use, avoid. You’ve been warned. Otherwise you end up paying for a room which you won’t be able to use.

8/10

Excellent

26 Mar 2025

asim

Perfect hotel for flying from T3

Smooth check in process , 24 hour dining and in room service is a plus.
Sarabjit Gupta one of staff goes above and beyond.

Friends_and_family Family

10/10

Exceptional

25 Mar 2025

Megha

The hotel staff were really helpful, the best customer service experience

Leisure Family

10/10

Exceptional

24 Mar 2025

robert

Very good service from curb side to room

The most important service is getting us from curbside through security with hotel staff all the way through to the room and later to the airline check in counter. Smooth.

Partner

10/10

Exceptional

24 Mar 2025

Ryan

Anand was incredibly helpful. I had arrived a bit more than 24 hours before my next flight and he was still able to help me get into the hotel and let me stay until my check-in area opened prior to the flight. He and the rest of the staff were amazing.

2/10

Poor

24 Mar 2025

Prisca

When I booked this hotel- they didn’t tell us that u have to have a flight back schedule that day
So we didn’t use the hotel and even Expedia didn’t advice us that this would happen

Leisure

2/10

Poor

21 Mar 2025

Sarita

Plz check before booking as we were duped even if we gave airline detail.
Its only ok if you have international flight.
Reservation we did was in domestic wing and also messaged hotel next day flight number.
When we landed lady in a very bad tone said you cant .. cancel as if I can .. I asked if I can move to Holiday Inn within city.. Reply was check karo.. check with security if they allow..
as if I land has a phone/internet to check cancel rebook…

Leisure Family

8/10

Excellent

18 Mar 2025

Michal

Leisure Family

6/10

Pleasant

17 Mar 2025

Elia

The things that are not mentioned in this property description:
You have to leave secure side of the airport regardless to access the desk for this hotel.
The desk is amongst cab and rental car kiosks with no signage to direct you. I had to ask and get directed.
There are 2 parts of the hotel apparently, a domestic and an international, this is not described anywhere in the booking process, the people at the desk are dedicated to one side or the other, so I had to wait 30 minutes for someone to come from international.
They then walk you down to a separate security area where your bags are x-rayed, but this is not security.
Then you are escorted through 3 different checkpoints where you have to show passport and reservation confirmation.
You are then escorted through some back doors and service elevators and finally reach the hotel.
Total time from arriving at the desk to getting in my room 1 hr 15 min.
I spent 4.5 hours in the room before my flight. Even at 2:30am be sure to give yourself 3-4 hours to get checked in and through security.

Business Self

10/10

Exceptional

13 Mar 2025

Krishna

Great place for overnight international transit.

Excellent place to stay overnight during transit. Or, just to break your journey internationally.

Self

10/10

Exceptional

12 Mar 2025

David

The hotel is ideal if you have connecting flights to/from T3 at Delhi airport. The hotel have attempted to make it straight forward to reach the hotel - the hotel is internal to the terminal building however there are numerous security and passport checks that need to be undertaken to access the hotel. The hotel is clean and comfortable. The room was functional with an excellent shower. The food is good and there is a reasonable selection. The staff were all helpful and friendly.

Leisure Partner

10/10

Exceptional

09 Mar 2025

Rajinder

Service was great, room was very comfortable. Dining was superb.

2/10

Poor

06 Mar 2025

Melville

Horrible staff and communication.

8/10

Excellent

05 Mar 2025

Kritsada

Convenient location for transit passengers

Leisure

4/10

Poor

25 Feb 2025

Verified traveler

Whilst this hotel is really convenient if you have an early morning flight, it is an absolute nightmare to enter. It took us 2 hours to explain to airport staff to agree and let us in to the hotel. We were also in a separate part of the hotel from the restaurant and gym which meant that we had to be escorted by a member of staff through the airport for breakfast. Thankfully the rooms and bed were really comfortable and the staff were very friendly and helpful.

Partner

10/10

Exceptional

24 Feb 2025

catherine clare

Perfect place to stay if you have an over night layover, you never leave the airport. This is how it worked for us: we had a domestic flight from BOM to DEL which arrived at 8pm and our international flight on a different airline did not leave until 7:50 the next morning so there was no way to check our bags. No worries! We arrived at terminal 3, collected our bags and exited the baggage claim area and turned left and followed the signs to domestic transfers (do not go outside). Right past the domestic transfers sign are booths, one was for the hotel. They had a list of all the guests staying at the hotel and they then walked you and your bags through the initial security checks, through private areas and to the hotel. All you had to do was present your passport and PRINTED copy of your boarding pass (We had our hotel in BOM print it for us). We kept all our bags in our room. The next morning an associate escorted us and our bags up to the check in counter and stayed with us until the bags were checked in. He then showed us which line to stand in to get through security. I think there are two entrances or maybe even two hotels in the airport. Our entrance was on the domestic side of terminal 3 to the far left of the check in hall. If your luggage does not need to be checked I think you can just go through to international connections and the entrance to the hotel is in the secure area right by the Encalm lounge. They were so great!

Leisure Partner

6/10

Pleasant

23 Feb 2025

Arinder

Loved hotel, lovely people and very convient, just a little annoying that when using the shower the water leaks all over the bathroom floor, making it very slippery.

Leisure Partner

4/10

Poor

23 Feb 2025

Sarah

Directions for how and where to check in are not at all clearly communicated. Staff did not explain the process as it was happening. Ultimately their assistance was greatly appreciated but communication before and during could use a lot of improvement.

Leisure Friends

6/10

Pleasant

20 Feb 2025

Fernando

It was at the airport.

Leisure Partner

8/10

Excellent

10 Feb 2025

Larry

Oasis away from airport cacophony

Getting TO the hotel inside DEL terminal 3 is a NIGHTMARE, transferring from an incoming international flight. We arrived after midnight, and that's when the international world descends upon Terminal 3. BUT, once we were in the capable hands of a Holiday Inn Express staff person, we were good.

Partner

8/10

Excellent

10 Feb 2025

Carlos

Access is not straightforward (you have to look for the counter first, so they can escort you), but the location is very convenient and the staff was absolutely fantastic.

8/10

Excellent

07 Feb 2025

Amit

Hotel is very good for stayif you have airport transit/transfer for flights. Only issue is rooms are little bit small and bed is very compact.

Leisure Family

2/10

Poor

06 Feb 2025

Aafaque

I could not stay because of T3 regulation

10/10

Exceptional

29 Jan 2025

Roger

Overall excellent experience. Guided through airport through checkpoints and to room by Dendan. Great setup for short layover.

Partner

2/10

Poor

25 Jan 2025

Jimit

Only for those who arrive in and go out abroad

Hotel is only for those who come in from an international location and fly out from an international location. Just stay at atrocity if you do not fall into this category!!!!!!!

8/10

Excellent

25 Jan 2025

Roderick

Friendly staff with high security

The multiple layers of security means it is quite difficult to get into and out of this hotel. You need to prove you have a flight, with either a ticket or reservation with your name on it. Then wait for a guide to take you to the next level os security to have your luggage scanned. A third level of security is then in place as you exit the elevator. At every stage logs have to be manually filled in. The hotel staff are friendly and welcoming. The furniture in the restaurant/bar is a little tired but the food is good. Rooms are small but you are unlikely to be staying here for more than one night, so they are good enough.

Friends_and_family Family

2/10

Poor

24 Jan 2025

Lalita

I could not stay at the IHG hotel as they said they informed Expedia that you could only stay if you had a connection from the some terminal my connection flight was from another terminal. They said they were refunding the money to Expedia, so I will expect a refund.

2/10

Poor

21 Jan 2025

Verified traveler

AWFUL

Friends_and_family Family

10/10

Exceptional

21 Jan 2025

ANDALIB ABDUL HAQUE

Very helpful staff and clean premises

10/10

Exceptional

17 Jan 2025

Ramesh Kumar

Staff is awesome.

Leisure Family

4/10

Poor

13 Jan 2025

anita

The water out of the tap and shower was brown, the room was not very clean. I would not stay here again. The staff were delightful.

Business

8/10

Excellent

12 Jan 2025

FRANCIS

convenient location

convenient location, right inside the airport, comfortable but nothing fancy.

Partner

8/10

Excellent

10 Jan 2025

Catherine

Super convenient hotel for Delhi Airport departures. It was unfortunately difficult to find as we arrived in a different terminal and the signage wasn't great. Also, it took quite awhile to be escorted up and checked-into the rooms. Once you are in the room, you really can't leave the property (not much to the property) so we had room-service which was great. The staff helping us check-in and get to the hotel were wonderful, friendly and very helpful. Rooms are super small. Very, very convenient - we could see the check-in line for our airline from our room - kind of cool. I would recommend completely understanding the check-in process and location prior to arrival. Also, we weren't able to get our boarding pass in advance from Emirates which ended up not being a problem at all. I just needed the confirmation w/ our name, flight, etc.

Leisure Family

2/10

Poor

06 Jan 2025

Aditya

Cancelled our booking

Leisure Self

2/10

Poor

05 Jan 2025

Nanda

Very bad customer service

Leisure

2/10

Poor

04 Jan 2025

ubhay

Not as expected. Bathroom was not clean. Small bed size

Leisure Family

10/10

Exceptional

03 Jan 2025

Faisal

Excellent

8/10

Excellent

02 Jan 2025

Marc

So hard to get there, kind of hidden! Once there, we could enjoy a few hours rest, everything was in good condition.

Leisure Partner

2/10

Poor

22 Dec 2024

Deryck

Terrible service

Unable to check-in to the hotel due to air side flight restrictions even after calling to verify that it would ok. We had to book at another hotel. Trying without any success so far to get a refund.

Business

8/10

Excellent

16 Dec 2024

Cynthia

Ahmad and Akash are both wonderful and they helped me get to and from the hotel easily. However the cost was over $250 for one night which I think is excessive...the price had several added taxes and the price became far too expensive.
Also booking is confusing, as to whether one needs to book Domestic or International or...there is no way to get a boarding pass when you can't check in many hours before your flight, yet ostensibly you can't use hotel w/o boarding pass??!!? Fortunately the staff knew and recognized me and I just had to show my flight info and not a boarding pass. This issue needs to be cleared up!
Breakfast is very good, beds comfy; hotel quiet and good.

Business Self

4/10

Poor

14 Dec 2024

Arun

The rooms were adequate for an airport hotel. The main issue with this property was the check out experience. At the time of check in we confirmed with the front desk staff that we would be leaving at 03:15 and we were assured someone would take us from the hotel to the airport as you are unable to go alone due to security. In the morning, the same employee called for staff to escort our party and 2 other parties but no one came. We repeatedly were assured that an employee was coming in English, while the employee, speaking in Hindi, was telling his colleagues that no one had been found to escort us. We ultimately waited 45 minutes for someone to escort us causing significant stress and making the time to complete airport check in and security tight. I would recommend against staying at this hotel as you will likely be more efficient to stay at a nearby hotel with shuttle service

Leisure Family

10/10

Exceptional

12 Dec 2024

sukhjit

Clean & Safe

Business_and_leisure Family

10/10

Exceptional

11 Dec 2024

Shahar

This is the second time we’ve stayed here. A little expensive but worth the convenience of being in the Delhi airport. Be sure that if you’re staying on the international side, your luggage is checked all the way through to your final destination. And once you’re in the airport, you just need to find the Holiday Inn express desk and they will escort you to wherever you have to go. Be warned, there’s lots of security stops! The only complaint we have this time was an unpleasant odor in the hallways of the domestic side of the hotel. Otherwise it was comfortable, had all the essential amenities & great staff.

Leisure Partner

2/10

Poor

06 Dec 2024

Takami

All international travelers need to know that India is very tight in security. We need to check in a booth to meet a hotel representative. We then need to go through all security checkpoints to go to our hotel room. Once you are in the room, you are not allowed to go out without security personnel. It was an interesting experience but not a joy.

8/10

Excellent

05 Dec 2024

Alan

Easy access

Leisure Family

8/10

Excellent

05 Dec 2024

Alan

Convenient

Leisure Family

10/10

Exceptional

03 Dec 2024

Amitabh

Hotel is quite and clean. Room service is prompt and food is amazing in taste. Just be advised that this is a transit hotel and you cant come from outside of airport in it. You need to call hotel from gate 1 and they will pick you from there. Hotel spa lacks people on weekend and i want to book massage for wife but ppl were not available. There is no sauna or pool or jakuzi

Leisure Partner