Quality Inn Old Saybrook

8/10

Excellent

24 Mar 2026

Manon

The room was clean and good. However, the sound insulation is really bad, I could hear people talking in the other room all night.

6/10

Pleasant

16 Mar 2026

Marcia

My only complaint is the very dim lighting and lack of lighting in the entranceway especially.
Otherwise very comfortable and clean.

Friends_and_family Friends

10/10

Exceptional

12 Mar 2026

michael

nice area and quiet...eat and drink in the same place

Business Partner

6/10

Pleasant

01 Mar 2026

Shaun

Room was ok. One floor lamp was about to fall apart. TV remote was dirty and sticky. Overpowering smell of week on our floor

Business

10/10

Exceptional

25 Feb 2026

Carrie

I frequent this hotel on a regular basis during the winter time as its within walking distance to my job. The staff is always friendly. The rooms are spotless and the General Manager Joe is always very accomodating. I recommend this hotel to anyone staying in the area and looking for a very clean hotel with super friendly staff.

Self

10/10

Exceptional

18 Feb 2026

Mary

Clean room, good breakfast

Partner

6/10

Pleasant

16 Feb 2026

Jeremy

Just an average cheap place, but overall clean.

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Michael

Snow/ice removal was poor causing long walk to the room. Also, parking was at a premium b cause parts of the lot were not plowed well.
Everyone wanted to park on one quadrant of he lot since we all used the main lobby door. Room had a musty smell and tv was small and sound was not good. Only a half roll of tp

2/10

Poor

15 Feb 2026

Patricia

Rooms were dirty. Hotel is very outdated when I asked for a rollaway bed. They told me that there was none in the whole hotel and I had booked a King room with the couch bed because there was multiple of us and when I asked for more pillows and blankets to make the couch, they told me they didn’t know if they had any and they would bring me what they could. They brought me a pillow and a blanket. They really need to upgrade and do better.

Leisure Family_with_children

10/10

Exceptional

14 Feb 2026

Vincent

Very friendly staff, older facility but very clean.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Gary

Peaceful, calm atmosphere

Business Partner

10/10

Exceptional

28 Jan 2026

Kathleen

Hotel was very clean, staff was wonderful and the pool was so relaxing. It was a quick visit but definitely would stay again if I was in that area.

Leisure Family

8/10

Excellent

27 Jan 2026

Joseph

Room was very clean and staff was wonderful

Leisure Partner

10/10

Exceptional

21 Jan 2026

PEDRO

From the front desk to the rest of the staff, everyone was very friendly but also very professional and very helpful. I called the front desk about 5 straight times to ask questions I was waiting for the receptionist to e upset ,to my surprise she was laughing it up with me. That alone made my stay great

Leisure Family

10/10

Exceptional

18 Jan 2026

pieter

Was a clean room and the pool was warm and kids had fun. Breakfast was good and plenty of choices

Leisure

10/10

Exceptional

18 Jan 2026

PEDRO

Yes

Leisure

8/10

Excellent

09 Jan 2026

Jeanette

Clean and supplied

8/10

Excellent

04 Jan 2026

Stuart

Great value. Nice place. Clean room. Nice staff.

Leisure Family

10/10

Exceptional

21 Dec 2025

Virginia

The very friendly staff made this stay enjoyable from
The beginning. The hotel was very clean and comfy.

Leisure Family_with_children

8/10

Excellent

14 Dec 2025

Peter

Room was clean

Partner

10/10

Exceptional

14 Dec 2025

Narida

The staff was friendly. The room was good.

Business_and_leisure Partner

4/10

Poor

10 Dec 2025

Dayshon

The room's tub didn't work. My kids was looking forward to taking a bath however they couldn't.

Leisure Family_with_children

8/10

Excellent

28 Nov 2025

Pingkuan

Convenient location, quick check-in and out. The front desk ladies are nice and helpful. It's a little old but good value for the money.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Lisa

The pool was very clean.

Leisure Family

10/10

Exceptional

28 Nov 2025

Celine M

Great greeting at the front desk when checking in late on Thanksgiving . Thank you.

Leisure Family_with_children

10/10

Exceptional

24 Nov 2025

John

Great

10/10

Exceptional

19 Nov 2025

Jake

Staff was kind. Easy, comfortable stay.

Business Self

10/10

Exceptional

15 Nov 2025

Robert

The staff is very nice. The pool was very clean and the room was in perfect condition. I will stay here again.

Business Partner

10/10

Exceptional

15 Nov 2025

Lydia

I have no complaints

Leisure Family

10/10

Exceptional

15 Nov 2025

Kelly j

We were treated very well by Welcome desk staff, Kitchen staff, housekeeping. Will stay again

6/10

Pleasant

12 Nov 2025

Cynthia

The room was ok. The TV had a terrible picture. They were upgrading the door locks and the cards wouldnt work on the outside doors. It also took many trys of scanning the card to get into your room. The breakfast was good and the pool was warm and clean. If they upgrade their TVs and fix the key card issues it would have been a better experience.

Family

8/10

Excellent

10 Nov 2025

RONALD R.

Clean place, nice staff

Friends_and_family Family

6/10

Pleasant

10 Nov 2025

Roberta

Staff is quite responsive and very nice-- I would rate them much more highly than the overall rating. The building and rooms are shabby, chipped furniture, etc. and need updating. Our heater made terrible noise and had to be turned off to allow us to sleep. The outlet in the bathroom and one in the room didn't work consistently. Water in the bathroom sink smelled of sulfur. (especially warm water) Not a cheerful atmosphere at all.

Leisure

8/10

Excellent

09 Nov 2025

Melissa

Affordable and convenient stay with 2 young children. To.my surprise when leaving the room in the morning to start packing things in the car there was a man asleep in one of the hallways in a chair. Nothing seemed to wake him and it was unclear if he was even a guest.

Leisure Family_with_children

8/10

Excellent

07 Nov 2025

James

Hotel and furnishings could use some updating. Other than that nothing really to complain about.

Friends_and_family Family

8/10

Excellent

05 Nov 2025

Marc

Typical Quality Inn, acceptable

6/10

Pleasant

27 Oct 2025

James

The staff was very pleasant and helpful at checkin and when my deskchair deflated, they quickly brought me another. It was great to have a fridge and a microwave. But their idea of housekeeping is just replacing towels and emptying the waste baskets. The beds were not even made and in a week the sheets were not changed. They didn't even wipe of the bowl of the sink, and the carpet was never vacuumed. Breakfasts were fine if repetitive. Scrambled or solid eggs and sausage and a waffle maker, as well as rolls,bread and bagels, and fruit.

Leisure Self

8/10

Excellent

27 Oct 2025

Rhona

It was a nice clean hotel.

Leisure Partner

8/10

Excellent

26 Oct 2025

Laurence

My door looks like someone kicked it in, mattress was hard

Leisure Partner

10/10

Exceptional

26 Oct 2025

Aishwariya

Everything was good, had a quiet happy stay.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Colleen

We had a wedding to attend in the area and the place was very accommodating to an hour later checkout. This gave us the ability to dress and leave for the venue without being to early.

Leisure Partner

6/10

Pleasant

25 Oct 2025

Andrea

Definitely needs updating, linens, towels, the building, everything.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Douglas

Breakfast had a nice variety from Waffles that came out perfect to pantries fresh fruit and the place was clean! And fresh smelling.

Leisure Family

6/10

Pleasant

23 Oct 2025

James

Windows need to be up grated. ice machines not working\"on all three floors.Cobb webs in stairwells.one hour before breakfast buffet was to end no food available.Staff sitting in breakfast area laughing joking around while they ate the guests food which was scraps for the offering.Door in room repaired.It appeared to be damaged so much that something went through both sides of the door.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Jostiena

Breakfast was bomb

6/10

Pleasant

13 Oct 2025

Wendy

Hotel just ok. Wouldn’t go back

6/10

Pleasant

12 Oct 2025

Charles

The staff we interacted with were all very friendly and the beds were comfortable. The room and the hotel as a whole could use an update. Everything just seemed a little outdated.

The room: There was a slight, almost cigarette, smell in our room and the light in the room was extremely dim. So it was difficult for my wife to do her makeup in front of the full length mirror. The beds were very comfortable and the bathroom water pressure was great.

Breakfast: This was probably the most disappointing.. we got downstairs around 9:30am and breakfast closed at 10:00am (on a Saturday morning). There were no scrambled eggs left, there was no regular waffle batter left, all the juices from the juice machine needed to be changed and only dispensed water with maybe a hint of juice, there was no cream cheese left for the bagels, and the only trash in the dining room was completely full. I never saw anyone working there come out while we were there.

The area: we were there for a wedding so I can’t say much about the area. I will say that it was difficult for some of our friends to take an Uber back to their hotel at night. We had an easy time getting an Uber during the day but it took at least 30 minutes for friends to wait for an Uber late at night.

Overall Thoughts: For a one night stay, it was completely fine, no real complaints aside from the breakfast disappointment. I just wouldn’t suggest a stay longer than 2 nights.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Joseph

Our stay was just what we needed. Breakfast was full of choices and and plenty to eat and drink. A perfect stop in a lovely town.

Partner

8/10

Excellent

05 Oct 2025

Emily

Overall, a nice hotel for a one day trip! :)

10/10

Exceptional

03 Oct 2025

Laura

We were there 1 night, so i didnt notice shops. But there was a good restaurant across the road.

Leisure Partner

8/10

Excellent

29 Sep 2025

Nancy and Raymond

We have stayed there before so have been pleased with it.

10/10

Exceptional

28 Sep 2025

Michael

Liked having and using pool. didn't realize there would be a swimming lesson going on at same time. As this was a quick stop over on our way to Bar Harbor, it fit our needs. Since the room was on the street side it was a bit noisy even with fan running all the time. The room was clean and comfortable and we enjoyed the breakfast which was included.

Leisure Family

10/10

Exceptional

25 Sep 2025

colleen

We aren't here for shopping. We had a nice dinning experience within walking distance.

Leisure Family

10/10

Exceptional

22 Sep 2025

sharon

Clean, quiet, friendly staff.

10/10

Exceptional

22 Sep 2025

Stephen

Nice place

Leisure Partner

6/10

Pleasant

21 Sep 2025

Paul

Been there, done that

Breakfast not until 7:00 am. No coffee available until breakfast room was open. Early waiting line. Keys only worked for a day. Worked on entrance but not on room entry.
Bed and pillows were great. Not much bath counter space. Shower was very good.

Partner

6/10

Pleasant

21 Sep 2025

jennifer

Okay for one night

Bed was very comfortable. Breakfast was good. Overall the property seemed rundown. Ok for one night. Convenient location

Partner

8/10

Excellent

15 Sep 2025

Kathleen

It was an older property so a little run down and the bed could have been softer for my preference. It was very clean though and quiet. On the night I stayed there were no dining options nearby but apparently there's a restaurant open on the weekends at the hotel.

Leisure Self

8/10

Excellent

14 Sep 2025

Tamara

musty smell several rooms had mold on ceilings. I woke up with migraine throwing up, missed half of my bridal functions on Saturday am due to illness.

Leisure

6/10

Pleasant

01 Sep 2025

Rachel

The bathrooms need to be updated or cleaned better. Lots of mold in the tub.

Leisure Family

10/10

Exceptional

01 Sep 2025

Macy

Great staff, easy check in, nice room and has a pool. Generally pleasant atmosphere.

10/10

Exceptional

29 Aug 2025

Patricia

Excellent Stay

Business_and_leisure Family

6/10

Pleasant

26 Aug 2025

Wendy

I knew what I was getting into when I booked this room being the chain that it is. However, this property definitely is in need of some updates. Various different \"smells\" throughout the hotel covering up who knows what. TV\"s in rooms are very small and limited local channels and the wifi fades in and out. Front desk staff seemed a bit salty at check in but warmed up after. It is what it is but could be a lot better with a little love and attention.

Partner

10/10

Exceptional

24 Aug 2025

Christine

The salt water pool was awesome! Would have liked it a little bit warmer. Breakfast was great, eggs, sausage, English muffins, bagels coffee,tea, waffles, fruit, cereal, juice! Rooms were spacious with fridge. Would highly recommend

Leisure Friends

10/10

Exceptional

23 Aug 2025

Maria

It was great for me and my husband

8/10

Excellent

23 Aug 2025

Victoria

the staff was amazing. The people at the front desk were friendly above and beyond.

8/10

Excellent

17 Aug 2025

Kimberly

Perfect spot for my visit

Leisure Family

10/10

Exceptional

16 Aug 2025

Michael

Uûcrcndfhyyh)like gg

8/10

Excellent

16 Aug 2025

Irene

Nice breakfast. Quiet room

Leisure Partner

8/10

Excellent

15 Aug 2025

Linda

Staff and facilities were good. However, the security was very lax. Door number 6 was left open all the time. I complained twice at night and I was told it was being fixed. When I complained again this morning, I was told it wouldn’t be fixed for two weeks. I really didn’t feel safe.

Leisure Family_with_children

6/10

Pleasant

14 Aug 2025

william

Old hotel and staff is very grumpy

Leisure Partner

4/10

Poor

12 Aug 2025

Verified traveler

Room distinctively smelled of mold in carpet- air coming out of air conditioner was moist when not in compressor mode. Bathroom sink was clogged…

Friends_and_family Family

6/10

Pleasant

09 Aug 2025

Lisa

Friendly service but the

10/10

Exceptional

07 Aug 2025

Ronald

The staff was great, older hotel but in good shape.

10/10

Exceptional

04 Aug 2025

Kenneth

Nice place to rest.

6/10

Pleasant

04 Aug 2025

Brooke

Room itself could use some love . Pool was nice for the price . Very friendly staff .

Leisure Family_with_children

2/10

Poor

03 Aug 2025

Lisa

They claimed to have upgraded our room, but never checked to see that we were a party of 3. Then they gave us a room that wasn’t clean. Bathroom was disgustingly dirty. Will never go back again.

Leisure Family

8/10

Excellent

03 Aug 2025

Carol

The hotel was a little run down but everything was completely functional and clean. Nice area too.

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Linda

This hotel is modern and provides as close to a full breakfast as you could get under the heading of \"continental\". The room was spacious and clean. My one complain was the overall design of the building. First, like us, everyone had to drive around both sides of the building to find the office which is in the back. Signage would have been nice. Second, the halls are like a maze. Once we figured it out - fine, but it took a while, especially since the parking is not close to the elevator to go up to the 3rd floor. The room itself was spacious and nice.

Leisure Partner

10/10

Exceptional

26 Jul 2025

Verified traveler

Nice

Clean, large rooms.

Friends_and_family Family

2/10

Poor

26 Jul 2025

Careth

No hot water water

Friends_and_family Family

4/10

Poor

26 Jul 2025

Ed

Sink faucet broke old plumbing could not shut off water. Did appreciate shower safety wall handles and slip mat. Room AC was loud humid too cold due to heat wave.

Leisure Self

10/10

Exceptional

23 Jul 2025

Deborah

The room was clean, bed and pillows comfortable. A/C worked well. Plenty of on site parking

Leisure Partner

8/10

Excellent

21 Jul 2025

Janet

Just a little tired looking, but very nice staff. Everything went well. Thank you. Good value for everything.

Leisure Family

4/10

Poor

20 Jul 2025

Robert

It's just OK...

Its OK. Stains on hallway carpet floors, old dirty elevator, AC couldn't keep up with the heat wave we had. Room was clean. Security lock on back door by pool has not worked in a long time do to settling of the building. However, its priced much cheaper than others in town.

2/10

Poor

20 Jul 2025

Emily

DO NOT STAY HERE. I have NO idea where these positive reviews are coming from - LISTEN TO THE NEGATIVE ONES. This place is Disgusting with a D. Unkempt. Smelled so bad. The floor I stayed on smelled horribly musty and like it had been smoked in for years. There was visible mold on the ceiling in the hallway and the door across from me had a patch on it from where it looked like it had once been kicked in. My room itself was musty and the air conditioning was weirdly humid even though it wasn't humid at all outside and blew directly on my face from the side of the room all night. The refrigerator froze my gatorade. The pool was chilly - definitely not kept to 80 degrees like they claimed. My card key stopped working and I went down to the front desk at 7:20am to get it fixed while the employee at the lobby hit her vape pen - she was nice, but then had no idea if it was okay if I left without checking out in person and I never got a firm answer. I was so worried about getting bed bugs that my friend who got a hotel outside of New Haven let me come stay with them for the second night instead. NOT worth the price; In fact, you could pay me $100 a night to stay here and I wouldn't take it.

Do yourself a huge favor and if you have to get a hotel, do it somewhere outside of Old Saybrook if you can. From talking with friends who come here often, there seems to be a lack of good and moderately affordable hotels in the area and this hotel is definitely one you should avoid.

Leisure Self

6/10

Pleasant

19 Jul 2025

James

Air conditioner needs work, very noisy.

8/10

Excellent

14 Jul 2025

Gregory

Swimming pool is the best

The pool was the best part of the hotel. Warm and deep enough, long enough to actually swim some 1/2 laps

Partner

6/10

Pleasant

14 Jul 2025

Patricia

Nice employees and nice pool. Good location as it’s in between old saybrook and new London. Room was damp but otherwise fine

Leisure Family

4/10

Poor

14 Jul 2025

Sadie

The people are super sweet, and the beds are comfortable. However, it's OLD - has not been updated since the early 80s. If you're one who is sensitive to strong smells and mustiness, you won't want to stay here. The carpets have an odor from age and are heavily stained. Bathroom fixtures are OLD and cheap (I design & remodel bathrooms for a living), and the faucets are stiff. It's also super far away from everything - took 10-15 minutes to even get to stores/shops and Main Street. The entrance is on the back side of it, away from the main road, which is unsafe for women, and the parking lot is not very well lit and again super far from the entrance, which is unsafe for women. It's also a conglomerate of buildings, cobbled together, and is a maze inside...you'll get turned around and go down the wrong hallway. Overall, it did what I needed, but I won't stay here again. The smell of the carpets is overpowering.

Leisure Family_with_children

6/10

Pleasant

13 Jul 2025

Tatyana

The property is clean but outdated, the beds are full not queen like usual hotels. There is carpet in rooms and you can tell for long time the smell in room. Bathroom is different story, wall paper is off walls in some places and they patched with cocking also the tub is very old it has lines looking like it’s getting apart and black mold above the shower and around the faucet. The fan wasn’t working and you can see dust hanging. The door hard to open and close because of moisture.

8/10

Excellent

13 Jul 2025

Brad

Fitness center poor. Only 3 machines, 1 didn’t work. Weight bench but no weights. Very limited healthy breakfast options. But staff was pleasant, room was clean.

Leisure Family

10/10

Exceptional

10 Jul 2025

Verified traveler

Excellent Place to Stay!!!...5 Stars & More!!

We stayed 5 days!

Customer service was great ;)

Housekeeping was great, the cafe in the morning was excellent!

Lounge area if you wanted to go out in the evening they had Pool, Darts, & Karaoke

If you didn't want to go to the Beach, they had a Pool/Gym

Right near the Highway & Route 1

We had a wonderful Stay!!...Will definitely go back!!!

Gave them 5 Stars ;)

Friends_and_family Family

8/10

Excellent

09 Jul 2025

Mary Helen

Very satisfied

10/10

Exceptional

07 Jul 2025

Scott

The staff was exceptionally helpful in orienting us to the hotel and helping us find a restaurant that met our needs.

Leisure

8/10

Excellent

06 Jul 2025

Helen

A good stay overall,do better on the eco front!

Massive room with comfy beds
Overall a good stay. Didn’t use the pool
So can’t comment.
Atrocious eco-friendly ethos,lots of single use plastics for breakfast and no recycling facilities available whoch is super disappointing
Would return

Friends_and_family Family

2/10

Poor

03 Jul 2025

Alyssa

Our room was soo disgusting. If I didn’t have a wedding to get ready for promptly after checking in, I absolutely would have asked for another room. The floors look like they hadn’t been vacuumed in ages, there was a big brown-ish stain on the shower floor and on the floor lamp, the room smelled like chemicals or something, etc. I have photos of everything. I can’t even believe it was $200+ for that nasty hotel room. I would never recommend this hotel or stay there again.

Leisure Family

10/10

Exceptional

29 Jun 2025

Kerry S.

Great location and pool, close to a wonderful restaurant

Leisure Family

10/10

Exceptional

29 Jun 2025

Patricia

Ez access from I95. Ten minutes drive from Old Saybrook with excellent dining. Large room and very comfy bed. We enjoyed the pool and patio.