Name: Quality Inn Old Saybrook - Westbrook
Address: 100 Essex Rd., Old Saybrook, 06475, US

10/10

Exceptional

18 Jul 2026

Fernando

Clean room , good breakfast

Family_with_children

8/10

Excellent

13 Jul 2026

Kelly

Hotel is simple. Basic standard hotel. It has everything that you need. I really appreciated the large refrigerator in our room. They had a little area open downstairs 24 hours a day where you could get bottles of water or drinks or snacks. The only issue we had was that our toilet was running in our room was a little bit musty. But we would stay there again. Staff was very helpful.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Cesare

easy access from highway and lot of parking

Family_with_children

10/10

Exceptional

30 Jun 2026

Dean

Good stay accommodating, Staff

Self

4/10

Poor

09 Jun 2026

David

The place is in dire need of a makeover.

In the bathroom...
No exhaust fan...
Hinges and towel racks are rusted...
Wall paper is peeling off the walls...
Tub/shower faucet is connected wrong. Hot is cold and Cold is hot...
Door has noticeable cracks.

The front half of the room had no lights.

Until this place get renovated, I will not stay there again.

Family

8/10

Excellent

08 Jun 2026

Raleigh

good breakfast

10/10

Exceptional

08 Jun 2026

Robert

The room was very clean and quiet. The interior was modern and very well laid out. The breakfast was very good.

Partner

10/10

Exceptional

07 Jun 2026

Roger

Very helpful staff. Clean and comfortable and quiet room. Beautiful headboard on the bed. Can walk to a nice restaurant. Excellent pool. Great location, but you will need a car. The hotel was very clean, though the carpets were a little worn, and there was a little paint missing from the walls. Breakfast is about average for a low priced hotel.

Partner

10/10

Exceptional

07 Jun 2026

Conrad

Great older hotel, nothing fancy but the rooms were spacious and the amenities were great.

10/10

Exceptional

30 May 2026

Pamela

Everyone was friendly, the rooms were clean and breakfast was great!

10/10

Exceptional

28 May 2026

Adela

Everyone was friendly food great room.clean pool excellent. It rained the entire weekend but we made the best of it had a blast will go again

Friends_and_family Family

10/10

Exceptional

26 May 2026

Gary

Great visit. Hotel was nice. Great area. Plenty of parking.

Friends_and_family Family

8/10

Excellent

24 May 2026

Linda

Furniture in room was older but very clean! Excellent breakfast! Excellent, friendly staff!

Partner

4/10

Poor

23 May 2026

Phyllis

The staff were really nice, the breakfast was good. The double beds were uncomfortable. They dipped in the middle and we could feel the springs. We did not have a full roll of tp in the bathroom and had to go ask for it at the front desk. We were in an adjoining room and could hear the people in the next room very clearly.

Partner

10/10

Exceptional

23 May 2026

david

Overall an excellent experience. A little close to I-95, so every now and then we heard some traffic.

Business

6/10

Pleasant

20 May 2026

Jill

I liked the pool a lot. I think that the hours should be earlier than 9 am to open for us early morning swimmers.

Self

10/10

Exceptional

17 May 2026

Brendan

I was busy friend stay with great definitely

8/10

Excellent

07 May 2026

Huong M.

Clean and quality hotel ***. Friendly and helpful staff.

Friends_and_family Family

8/10

Excellent

06 May 2026

peter

Easy check-in. Good breakfast.

Partner

8/10

Excellent

03 May 2026

Joseph

Good value

Partner

10/10

Exceptional

03 May 2026

Susan

Lovely rooms. Great pillows. Too-firm mattresses. Old time tub with shower, but it worked perfectly. Ample free parking. Good wifi. Good value. I'd do it again!

Business

10/10

Exceptional

28 Apr 2026

Michael

Thrifting was excellent. Quick drive to New Haven.

Partner

10/10

Exceptional

27 Apr 2026

Ashaad

Awesome staff. Vet clean facility

Business Family

6/10

Pleasant

20 Apr 2026

leslie

I was first placed in a dirty room but they were very quick and efficient to move me which was great b/c I don’t like first floor rooms. In my second room on 2nd floor the window lock was broken so I couldn’t lock it. Uncomfortable but being in 2nd floor helped. Clock in the room nor working or unplugged?? Just used my fon for the clock. Breakfast area very clean and orderly and good. Parking lot had potholes but they were there fixing them today. Staff VERY friendly!!!

Self

4/10

Poor

19 Apr 2026

Roger

Everyone was nice. Room smelled nasty. Towels were stained.

Family_with_children

10/10

Exceptional

19 Apr 2026

Adela

Breakfast was great fresh make your own waffles. There is a bar there didnt know the staff told me about it Friday's and Saturdays they do karaoke there had a blast

Friends_and_family Friends

6/10

Pleasant

17 Apr 2026

Jonathan

Convenient location for an affordable price

Partner

8/10

Excellent

13 Apr 2026

leo

poor breakfast, air conditioning was ok

Family_with_children

4/10

Poor

13 Apr 2026

Caitlin

Included breakfast was the highlight, food was hot and quite a few options. Pool was also fairly good but run down. Beds were also pretty good - sheets, etc. The hotel was quite run down overall. The first room they gave us had a terrible smell and stained bath tub. I asked to be moved, if possible, and they put us right next to the elevator. With thin walls, we had a hard time going to sleep. Not ideal with kids.

Family_with_children

8/10

Excellent

11 Apr 2026

Chantal

Overall our stay was a positive experience. It definitely is pretty outdated and common areas could use some maintenance (like peeling wallpaper and stained ceiling tiles) but everything was very clean, and I have high standards for cleanliness. The pool was very clean as well. We used it twice during our stay. Its a heated pool but don't expect bath water warm. Its just not freezing.
Our room was nothing special but the bed was very comfortable. The bathroom is tiny but the photos arent misleading. The shower gets warm not hot. Not an issue for me but for others it might be. My only real complaint about the room was that we had planned to use the pullout couch for our daughter to sleep on but the mattress was extremely old, stained, and ripped. We assumed there would be sheets and a pillow for it but we had to call the desk and ask for it. Would have made more sense for the staff to ask at check in if we needed those things if they arent provided. Once we recieved those items we realized the sheet was much too big for that mattress. Kinda seemed like the pullout couch was not an actual option for a guest to use and we would not book that room again for that reason. The hotel is also right next to the highway and the windows are not well insulated so you hear the traffic at all times of day. Not an issue for my family but worth mentioning in a review.
All the staff we had interactions with were super friendly.
Would recommend as a budget friendly option in the area!

8/10

Excellent

10 Apr 2026

Elizabeth

yes breakfast was fabulous.

Partner

6/10

Pleasant

05 Apr 2026

Margaret

The checkin staff and later that evening were a 5. Checkout we were not happy with. My daughter got sick and we asked for 12 checkout for her room only. We didn’t say she was sick. She said 11:30. She didn’t tell anyone as housekeeping came to room at 11:20. We called and again asked for time - she said she can have a “few minutes”. We don’t stay at Quality Inns but travel a lot and have never been told no to a later check if needed it. BTW the parking lot was pretty empty so I don’t think they “needed that one room”. Again the younger girl at checking was great and the gentleman later that night were great.

Family

8/10

Excellent

24 Mar 2026

Manon

The room was clean and good. However, the sound insulation is really bad, I could hear people talking in the other room all night.

6/10

Pleasant

16 Mar 2026

Marcia

My only complaint is the very dim lighting and lack of lighting in the entranceway especially.
Otherwise very comfortable and clean.

Friends_and_family Friends

10/10

Exceptional

12 Mar 2026

michael

nice area and quiet...eat and drink in the same place

Business Partner

6/10

Pleasant

01 Mar 2026

Shaun

Room was ok. One floor lamp was about to fall apart. TV remote was dirty and sticky. Overpowering smell of week on our floor

Business

10/10

Exceptional

25 Feb 2026

Carrie

I frequent this hotel on a regular basis during the winter time as its within walking distance to my job. The staff is always friendly. The rooms are spotless and the General Manager Joe is always very accomodating. I recommend this hotel to anyone staying in the area and looking for a very clean hotel with super friendly staff.

Self

10/10

Exceptional

18 Feb 2026

Mary

Clean room, good breakfast

Partner

6/10

Pleasant

16 Feb 2026

Jeremy

Just an average cheap place, but overall clean.

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Michael

Snow/ice removal was poor causing long walk to the room. Also, parking was at a premium b cause parts of the lot were not plowed well.
Everyone wanted to park on one quadrant of he lot since we all used the main lobby door. Room had a musty smell and tv was small and sound was not good. Only a half roll of tp

2/10

Poor

15 Feb 2026

Patricia

Rooms were dirty. Hotel is very outdated when I asked for a rollaway bed. They told me that there was none in the whole hotel and I had booked a King room with the couch bed because there was multiple of us and when I asked for more pillows and blankets to make the couch, they told me they didn’t know if they had any and they would bring me what they could. They brought me a pillow and a blanket. They really need to upgrade and do better.

Leisure Family_with_children

10/10

Exceptional

14 Feb 2026

Vincent

Very friendly staff, older facility but very clean.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Gary

Peaceful, calm atmosphere

Business Partner

10/10

Exceptional

28 Jan 2026

Kathleen

Hotel was very clean, staff was wonderful and the pool was so relaxing. It was a quick visit but definitely would stay again if I was in that area.

Leisure Family

8/10

Excellent

27 Jan 2026

Joseph

Room was very clean and staff was wonderful

Leisure Partner

10/10

Exceptional

21 Jan 2026

PEDRO

From the front desk to the rest of the staff, everyone was very friendly but also very professional and very helpful. I called the front desk about 5 straight times to ask questions I was waiting for the receptionist to e upset ,to my surprise she was laughing it up with me. That alone made my stay great

Leisure Family

10/10

Exceptional

18 Jan 2026

pieter

Was a clean room and the pool was warm and kids had fun. Breakfast was good and plenty of choices

Leisure

10/10

Exceptional

18 Jan 2026

PEDRO

Yes

Leisure

8/10

Excellent

09 Jan 2026

Jeanette

Clean and supplied

8/10

Excellent

04 Jan 2026

Stuart

Great value. Nice place. Clean room. Nice staff.

Leisure Family

10/10

Exceptional

21 Dec 2025

Virginia

The very friendly staff made this stay enjoyable from
The beginning. The hotel was very clean and comfy.

Leisure Family_with_children

8/10

Excellent

14 Dec 2025

Peter

Room was clean

Partner

10/10

Exceptional

14 Dec 2025

Narida

The staff was friendly. The room was good.

Business_and_leisure Partner

4/10

Poor

10 Dec 2025

Dayshon

The room's tub didn't work. My kids was looking forward to taking a bath however they couldn't.

Leisure Family_with_children

8/10

Excellent

28 Nov 2025

Pingkuan

Convenient location, quick check-in and out. The front desk ladies are nice and helpful. It's a little old but good value for the money.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Lisa

The pool was very clean.

Leisure Family

10/10

Exceptional

28 Nov 2025

Celine M

Great greeting at the front desk when checking in late on Thanksgiving . Thank you.

Leisure Family_with_children

10/10

Exceptional

24 Nov 2025

John

Great

10/10

Exceptional

19 Nov 2025

Jake

Staff was kind. Easy, comfortable stay.

Business Self

10/10

Exceptional

15 Nov 2025

Robert

The staff is very nice. The pool was very clean and the room was in perfect condition. I will stay here again.

Business Partner

10/10

Exceptional

15 Nov 2025

Lydia

I have no complaints

Leisure Family

10/10

Exceptional

15 Nov 2025

Kelly j

We were treated very well by Welcome desk staff, Kitchen staff, housekeeping. Will stay again

6/10

Pleasant

12 Nov 2025

Cynthia

The room was ok. The TV had a terrible picture. They were upgrading the door locks and the cards wouldnt work on the outside doors. It also took many trys of scanning the card to get into your room. The breakfast was good and the pool was warm and clean. If they upgrade their TVs and fix the key card issues it would have been a better experience.

Family

8/10

Excellent

10 Nov 2025

RONALD R.

Clean place, nice staff

Friends_and_family Family

6/10

Pleasant

10 Nov 2025

Roberta

Staff is quite responsive and very nice-- I would rate them much more highly than the overall rating. The building and rooms are shabby, chipped furniture, etc. and need updating. Our heater made terrible noise and had to be turned off to allow us to sleep. The outlet in the bathroom and one in the room didn't work consistently. Water in the bathroom sink smelled of sulfur. (especially warm water) Not a cheerful atmosphere at all.

Leisure

8/10

Excellent

09 Nov 2025

Melissa

Affordable and convenient stay with 2 young children. To.my surprise when leaving the room in the morning to start packing things in the car there was a man asleep in one of the hallways in a chair. Nothing seemed to wake him and it was unclear if he was even a guest.

Leisure Family_with_children

8/10

Excellent

07 Nov 2025

James

Hotel and furnishings could use some updating. Other than that nothing really to complain about.

Friends_and_family Family

8/10

Excellent

05 Nov 2025

Marc

Typical Quality Inn, acceptable

6/10

Pleasant

27 Oct 2025

James

The staff was very pleasant and helpful at checkin and when my deskchair deflated, they quickly brought me another. It was great to have a fridge and a microwave. But their idea of housekeeping is just replacing towels and emptying the waste baskets. The beds were not even made and in a week the sheets were not changed. They didn't even wipe of the bowl of the sink, and the carpet was never vacuumed. Breakfasts were fine if repetitive. Scrambled or solid eggs and sausage and a waffle maker, as well as rolls,bread and bagels, and fruit.

Leisure Self

8/10

Excellent

27 Oct 2025

Rhona

It was a nice clean hotel.

Leisure Partner

8/10

Excellent

26 Oct 2025

Laurence

My door looks like someone kicked it in, mattress was hard

Leisure Partner

10/10

Exceptional

26 Oct 2025

Aishwariya

Everything was good, had a quiet happy stay.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Colleen

We had a wedding to attend in the area and the place was very accommodating to an hour later checkout. This gave us the ability to dress and leave for the venue without being to early.

Leisure Partner

6/10

Pleasant

25 Oct 2025

Andrea

Definitely needs updating, linens, towels, the building, everything.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Douglas

Breakfast had a nice variety from Waffles that came out perfect to pantries fresh fruit and the place was clean! And fresh smelling.

Leisure Family

6/10

Pleasant

23 Oct 2025

James

Windows need to be up grated. ice machines not working\"on all three floors.Cobb webs in stairwells.one hour before breakfast buffet was to end no food available.Staff sitting in breakfast area laughing joking around while they ate the guests food which was scraps for the offering.Door in room repaired.It appeared to be damaged so much that something went through both sides of the door.

Leisure Partner

10/10

Exceptional

20 Oct 2025

Jostiena

Breakfast was bomb

6/10

Pleasant

13 Oct 2025

Wendy

Hotel just ok. Wouldn’t go back

6/10

Pleasant

12 Oct 2025

Charles

The staff we interacted with were all very friendly and the beds were comfortable. The room and the hotel as a whole could use an update. Everything just seemed a little outdated.

The room: There was a slight, almost cigarette, smell in our room and the light in the room was extremely dim. So it was difficult for my wife to do her makeup in front of the full length mirror. The beds were very comfortable and the bathroom water pressure was great.

Breakfast: This was probably the most disappointing.. we got downstairs around 9:30am and breakfast closed at 10:00am (on a Saturday morning). There were no scrambled eggs left, there was no regular waffle batter left, all the juices from the juice machine needed to be changed and only dispensed water with maybe a hint of juice, there was no cream cheese left for the bagels, and the only trash in the dining room was completely full. I never saw anyone working there come out while we were there.

The area: we were there for a wedding so I can’t say much about the area. I will say that it was difficult for some of our friends to take an Uber back to their hotel at night. We had an easy time getting an Uber during the day but it took at least 30 minutes for friends to wait for an Uber late at night.

Overall Thoughts: For a one night stay, it was completely fine, no real complaints aside from the breakfast disappointment. I just wouldn’t suggest a stay longer than 2 nights.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Joseph

Our stay was just what we needed. Breakfast was full of choices and and plenty to eat and drink. A perfect stop in a lovely town.

Partner

8/10

Excellent

05 Oct 2025

Emily

Overall, a nice hotel for a one day trip! :)

10/10

Exceptional

03 Oct 2025

Laura

We were there 1 night, so i didnt notice shops. But there was a good restaurant across the road.

Leisure Partner

8/10

Excellent

29 Sep 2025

Nancy and Raymond

We have stayed there before so have been pleased with it.

10/10

Exceptional

28 Sep 2025

Michael

Liked having and using pool. didn't realize there would be a swimming lesson going on at same time. As this was a quick stop over on our way to Bar Harbor, it fit our needs. Since the room was on the street side it was a bit noisy even with fan running all the time. The room was clean and comfortable and we enjoyed the breakfast which was included.

Leisure Family

10/10

Exceptional

25 Sep 2025

colleen

We aren't here for shopping. We had a nice dinning experience within walking distance.

Leisure Family

10/10

Exceptional

22 Sep 2025

sharon

Clean, quiet, friendly staff.

10/10

Exceptional

22 Sep 2025

Stephen

Nice place

Leisure Partner

6/10

Pleasant

21 Sep 2025

Paul

Been there, done that

Breakfast not until 7:00 am. No coffee available until breakfast room was open. Early waiting line. Keys only worked for a day. Worked on entrance but not on room entry.
Bed and pillows were great. Not much bath counter space. Shower was very good.

Partner

6/10

Pleasant

21 Sep 2025

jennifer

Okay for one night

Bed was very comfortable. Breakfast was good. Overall the property seemed rundown. Ok for one night. Convenient location

Partner

8/10

Excellent

15 Sep 2025

Kathleen

It was an older property so a little run down and the bed could have been softer for my preference. It was very clean though and quiet. On the night I stayed there were no dining options nearby but apparently there's a restaurant open on the weekends at the hotel.

Leisure Self

8/10

Excellent

14 Sep 2025

Tamara

musty smell several rooms had mold on ceilings. I woke up with migraine throwing up, missed half of my bridal functions on Saturday am due to illness.

Leisure

6/10

Pleasant

01 Sep 2025

Rachel

The bathrooms need to be updated or cleaned better. Lots of mold in the tub.

Leisure Family

10/10

Exceptional

01 Sep 2025

Macy

Great staff, easy check in, nice room and has a pool. Generally pleasant atmosphere.

10/10

Exceptional

29 Aug 2025

Patricia

Excellent Stay

Business_and_leisure Family

6/10

Pleasant

26 Aug 2025

Wendy

I knew what I was getting into when I booked this room being the chain that it is. However, this property definitely is in need of some updates. Various different \"smells\" throughout the hotel covering up who knows what. TV\"s in rooms are very small and limited local channels and the wifi fades in and out. Front desk staff seemed a bit salty at check in but warmed up after. It is what it is but could be a lot better with a little love and attention.

Partner

10/10

Exceptional

24 Aug 2025

Christine

The salt water pool was awesome! Would have liked it a little bit warmer. Breakfast was great, eggs, sausage, English muffins, bagels coffee,tea, waffles, fruit, cereal, juice! Rooms were spacious with fridge. Would highly recommend

Leisure Friends

10/10

Exceptional

23 Aug 2025

Maria

It was great for me and my husband

8/10

Excellent

23 Aug 2025

Victoria

the staff was amazing. The people at the front desk were friendly above and beyond.

8/10