Name: Clarion Inn Harpers Ferry-Charles Town
Address: 4328 William L. Wilson Fwy, Harpers Ferry, 25425, US

6/10

Pleasant

16 Jul 2026

Joanna

Minimal staff. Food left in fridge from other guests. Half a roll of paper in the washroom. The breakfast was good and included. Staff at front desk was helpful and responsive.

Family_with_children

8/10

Excellent

14 Jul 2026

Jose

Everything was great really. Front desk was very helpful, pleasant and accommodating to our requests.

Family_with_children

10/10

Exceptional

14 Jul 2026

Daniel

Loved the White Horse Tavern! Great bartender. (Haven) Great music. Great food!

Close to the historic area.

Partner

10/10

Exceptional

12 Jul 2026

Jeffrey

Clean room, nice staff.

10/10

Exceptional

10 Jul 2026

Bobbie

Clean room, comfortable bed, very friendly staff what more could you want? This is my second stay here and I will use this motel again when I visit my daughter. I did have a slow drain in the bathtub, reported it to the front desk and they took care of it right away. Thank you so much for another wonderful stay!

Self

10/10

Exceptional

07 Jul 2026

Cody

We enjoyed the room and the pool area! It had a very interesting design.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Zach

.

Self

8/10

Excellent

07 Jul 2026

Lauren

Affordable location if traveling with a pet. Basic amenities and friendly staff.

10/10

Exceptional

07 Jul 2026

Andrea

Delicious breakfast. Very helpful and kind staff!

Family

6/10

Pleasant

05 Jul 2026

Meryem

It was an okay place. The room was somehow humid despite AC

Family_with_children

10/10

Exceptional

05 Jul 2026

Hillary

We traveled with our dog so we were assigned to the (dog) building which is completely fine. The room itself looked clean and beds were comfortable but the bathroom left something to be desired. Not tying to be nit-picky but the flimsy single shower curtain and hard water ring around the toilet were not appealing. We would stay here again because of the convenience to river riders.. breakfast was ok.

Partner

8/10

Excellent

03 Jul 2026

Robert

One night stay, clean, friendly staff. Would go back.

6/10

Pleasant

02 Jul 2026

Jeanne

Staff was nice and helpful. It was clean, but you can tell they don't have enough staff. Entry outside trash was full from the time we got there till the next afternoon. Let me put it this way the staff is trying hard to keep up, but it honestly could use some TLC. Feels ran down a bit. I'm sure it was lovely 15 to 20 years ago. Clarion is a big company that should do better.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Carlos M.

Good service, clean room. Good Basic Breakfast.

Family

2/10

Poor

02 Jul 2026

Robert

I didn’t stay I got a refund. Pet friendly rooms all smell terribly and property is run down and not kept up well at all especially building 2 and 3.

Partner

4/10

Poor

28 Jun 2026

Sarah

Outdated and dirty. Breakfast offered is not fresh, limited supplies- juice and water empty, cold warm food with outdated servers. Convenient location but could use some help otherwise. Restaurant inside overpriced for the quality of food and location.

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Janetta

The staff

6/10

Pleasant

21 Jun 2026

Lauren

Issued room did not have working AC. After checking two additional rooms one with working AC and no holes in doors or broken items was available. Not sure extra charges should apply to those with animals when inferior rooms to the main building are issued at the full price to those traveling with dogs.

2/10

Poor

21 Jun 2026

Charmaine

I would not recommend staying at this hotel. The property is in serious need of maintenance and upkeep. The buildings were dirty, poorly maintained, and gave the impression that cleanliness is not a priority. We also encountered a significant bug problem throughout the building.

What concerned me the most was the apparent lack of security. The doors did not seem to lock properly and there was a noticeable gap between the door and frame. Someone can easily bypass the lock by sliding a card or similar object through the gap, which made me feel unsafe leaving belongings in the room or sleeping there overnight.

Overall, the combination of cleanliness issues, bug infestation concerns, poor maintenance, and questionable security made for a very disappointing experience. Management should address these problems immediately to ensure the safety and comfort of future guests.

6/10

Pleasant

21 Jun 2026

ajit

Room was stuffy. Blankets had stains.

Friends_and_family Family

2/10

Poor

19 Jun 2026

Ben

Unfortunately, not a great stay. Property in meed of repair and room smelled of smoke.

Partner

6/10

Pleasant

15 Jun 2026

Diane

This property is probably a good value for the cost. It’s affordable, but just kind
of old and looking it’s age. Pictures made it look better, so I was a little disappointed. Also picked this property because it had a restaurant - but restaurant was closed for the weekend. So, all in all, I would give 3 stars.

Partner

4/10

Poor

14 Jun 2026

Patti

Poorly maintained property. Staff was nice but this place needs maintenance.

Family

8/10

Excellent

12 Jun 2026

Gary

I had a very pleasant day clarion inn—-it is within walking distance 9f River Riders, also known as Snow Riders in the winter it took me five minutes to walk there to their headquarters. They offer a good breakfast not elaborate but sufficient several choices you could make your own waffles, but I was disappointed that they’re beautiful pool is not functional because the heater needs to be fixed or replaced after a long day of hiking or kayaking. We’re exploring. I wish I could use their beautiful pool otherwise it was excellent.

8/10

Excellent

09 Jun 2026

Glen

Great place to stay. Quiet and clean.

Friends_and_family Friends

4/10

Poor

08 Jun 2026

Yevgenia

The hotel has a great setting for a traveler with a pet. There is a lawn in front and behind the building to walk a dog. Everything else is just awful. A toilet bowl with rusted spots, a dump floor, barely working wi-fi, broken safe, broken locks at the entries of the building… whoa, it is a shame to run such a poorly maintained facility for &100 +l

Pet

6/10

Pleasant

08 Jun 2026

Melissa

The room was clean and the bed was comfortable. It is very close to town and that is nice.
I was on the 1st floor, which you have to take the elevator down to it.
My WiFi did not work down there and they tried to blame it on my phone, apparently my husband’s phone must be bad too.
There is a trail behind the hotel and ppl were walking by our window often. That would have been ok but our window did not lock so I was afraid to sleep.
The breakfast was delicious and fresh, however they did not have coffee ready and they told me to go into the lobby get some.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Gary

It was great

10/10

Exceptional

07 Jun 2026

JULMER

The location.

Friends

6/10

Pleasant

04 Jun 2026

Rose

The interior of the building was clean and the staff was friendly. I appreciated that coffee was always available in the lobby.
The exterior needs maintenance (weeds in gardens, building damage, dirty windows, just overall uncared for)
The “heated” pool was as cold as a mountain spring.
The breakfast that was provided was acceptable, but did not include fresh fruit as shown in the online photos. As a celiac, I looked for fresh fruit and yogurt in containers so that I could eat.
The gentleman setting up breakfast was very nice.

Partner

10/10

Exceptional

02 Jun 2026

Zachery or Emilee

Hotel was slightly run down, but they’re working on it. Tub wouldn’t hold water for a bath, but it was no big deal. The breakfast was awesome, the staff were super friendly. We didn’t get a chance to swim, but the pool area looked super inviting as well. We’d stay there again, and I’d have no problem recommending someone to do the same. The restaurant attached to it is pretty good too.

Partner

6/10

Pleasant

30 May 2026

Chun Tai

The hotel is about 10 minutes from the main Harper’s ferry attraction and brewery. The staff were super friendly and helpful. Downside to the hotel- it doesn’t look like it was well maintained! There were numerous spiders in the room, we didn’t have hot water when we showed late at night. Overall, the hotel is just mid and could be better maintained

Partner

8/10

Excellent

30 May 2026

Joel

Everything was good. Very good staff

Partner

6/10

Pleasant

29 May 2026

Laurie

Note to all: Everything closes very early. Hotel isn’t really bad, however the

10/10

Exceptional

25 May 2026

Dan

Great location and nice comfy room. Staff very friendly and helpful. Solid breakfast.

Partner

6/10

Pleasant

24 May 2026

Sarah

The pool was not in service.
The breakfast floor was sticky to walk on. There were only two towels in a two queen bed room. The noise level was pretty extreme all around the first floor till about 1am. The coffee area in the lobby was scarce in supplies and the water was tepid. There was one gentleman checking 5 guests in which took some time. There is only milk in the am to use as creamer for coffee in the breakfast area. The showerhead in the bathroom was loose and needed a good cleaning. The sink area crevices needed a good cleaning.
The staff were pleasant. The beds appeared to be clean the carpets appeared cleaned. The lobby was neat. The tavern connected to the hotel was pleasant. The wifi worked.

Partner

10/10

Exceptional

21 May 2026

Deborah

Great staff! Super accomodating when we had plans change and needed to adjust the rooms.

Friends_and_family Family

10/10

Exceptional

13 May 2026

Jeffrey

I always stay here when I’m in the area, never had any problems.

Pet

8/10

Excellent

12 May 2026

Brian

Very friendly staff....new owners

Restaurant has great food

Partner

2/10

Poor

11 May 2026

Richard

Had to switch rooms everyday due to no water, and then no electricity. Three night stay, 3 different rooms. Was offered no type of discount for the inconvenience.

Pet

10/10

Exceptional

10 May 2026

Mac

Yes

8/10

Excellent

09 May 2026

Charleen E

The rooms were clean the kids loved the pool. They were remodeling the kitchen so menu was limited in their restaurant but the staff were very accommodating we had a large party of 8. The bar there was a nice place to unwind and visit with the other patrons and the bar tender was so nice and she knows how to make the drinks we requested. My husband said he had the best old fashions ever! Breakfast was okay, we filled our bellies before getting good directions from staff on how to get back on the road

Family_with_children

4/10

Poor

09 May 2026

Mayron

Stairs were filthy. Curtains were hanging off the window. Only redeeming qualities were a clean bed and bathroom.

Partner

10/10

Exceptional

08 May 2026

Michelle

Beautiful views close to activities and noce staff. Hotel was clean but out dated. We did get an upgrade so that was nice. Bar attached had amazing food!

8/10

Excellent

04 May 2026

Garrett

Place was fine but in desperate need of maintenance

Self

10/10

Exceptional

27 Apr 2026

Daniel

Very friendly staff!

2/10

Poor

25 Apr 2026

lindsey

I didn’t even stay 1 night and no refund for the horrendous conditions. I was traveling with my dog for almost 13 hours in the car- booked online because it said they accepted pets-also when I called ahead of time- they said they had a restaurant available.
Checked in at 8:00pm
- after walking my dog I took a shower only to find bugs in the drain by my feet! And there was NO HOT water
Mortified- I got dressed and went to the available restaurant that stopped serving food at 9:00 on Friday night- however at 9:35 they did allow me and my guest to have a drink at the bar while they closed down. At 9:55 am ish the man from the front desk said my dog was barking so loud it was echoing down the hall way- I immediately apologized and went straight to my room which was at the end of a very long hallway. I didn’t hear a thing approaching my room- my dog was just chilling-

I sat on the bed and a cockroach ran across my had-
I grabbed my belongings and my dog to leave- I put my dog in the car- no one to be found anywhere- starving and exhausted- I had no other choice but to leave- I asked for a refund but apparently my dog barking for 5 minutes is a reason to deny this- also I was not even there for 3 hours-

Pet

8/10

Excellent

20 Apr 2026

Len

Staff solved a problem with the room quickly and cheerfully

Friends

2/10

Poor

20 Apr 2026

Amanda

Let me start with this , the hotel is not anywhere near as nice as the pictures online. I stayed in room 1105 the bath was broken, the actual floor of the tub was patched, caulk everywhere haha. The bathroom sink had a crack in it, The room smelled. The light switch covers were broken, the electrical outlets were so worn out you couldn’t plug into them . The chrome luggage holder was extremely rusty and nasty,There was a power strip laying on the floor with everything plugged into it, Hair on the bathroom floor, carpet was sticky , the vent in the bathroom had been replaced but was cobbled up there with a big gap around it, the frame of the bathroom door was rusted clear through. We checked out early for our 2 night stay and were told we couldn’t be refunded because of a 72 hour cancellation policy. I have pictures of all of this. They will be posted if I’m not contacted and refunded in 72 hours . Clarion do better

Partner

6/10

Pleasant

19 Apr 2026

Jeanie

The room was clean. Parts of the hotel were in disarray. Maybe construction or moving going on? The pub was already closed at 10 p.m., which was a disappointment. Staff was OK, but not overly friendly.

Family

6/10

Pleasant

17 Apr 2026

Joseph

The bathroom was not clean on arrival- dirty sink, trash not empty, empty tissue box
- the decaf and hot water at the breakfast set up were not hot - in fact I suspect the decaf coffee was stored overnight in the fridge - it wasn’t room temp -it was ice cold.
The main restaurant was very slow - there was one other table when we arrived and it took 20 minutes for the food to arrive. The waitress said there was only 1 cook - I was a professional chef -I’ve served over 180 people in one dinner shift by myself

10/10

Exceptional

16 Apr 2026

Manish

The hotel delivers exactly what you’d expect for the room rate. While the property is a bit older, it is well-maintained, clean, and comfortable. The staff are exceptionally friendly and welcoming, which really enhances the stay.
One thing to be mindful of is the parking—I experienced my car’s alarm going off unexpectedly, though I’m not sure what caused it.
On the positive side, the breakfast is excellent, offering a wide variety of options. Overall, it was a good experience and a solid choice for the price.

4/10

Poor

12 Apr 2026

Julie

The property needs updating and cleaning.

Self

8/10

Excellent

08 Apr 2026

Faith

Very nice staff and clean room. The coffee in the room and at breakfast left something to be desired, but all in all, a decent stay.

Family_with_children

6/10

Pleasant

07 Apr 2026

Pamela

Aging property that appears to be going through the process of renovation.
Since I have a dog I was placed in another building and because of the condition of the rooms I felt that I paid more than I shouldn’t have.

Pet

8/10

Excellent

05 Apr 2026

Patricia

Everything you could need as far as the room. Also a very convenient restaurant attached to the hotel. Only wish is that the containers for shampoo and conditioner were easier to use and that the tiles in the bathroom weren't so slippery when wet!

Self

6/10

Pleasant

04 Apr 2026

Laura

Staff was very nice. Hotel was being renovated with rugs being laid right outside of our room. The free “breakfast” was awful. No hot food was hot. Coffee and tea were luke warm. The selection was minimal ie one muffin type, plain bagel, cold scrambled eggs.

10/10

Exceptional

01 Apr 2026

Vishnu Vardhan Reddy

Clean room

Partner

10/10

Exceptional

01 Apr 2026

ashley

The breakfast was good. The property was clean and the staff went above and beyond.

Family_with_children

8/10

Excellent

31 Mar 2026

Roger

We had a clean and spacious room. It was quiet since the hotel is in an isolated rural area, so we were glad to have a good, restful night. The breakfast room was cavernous, and we were disappointed with the food selection: no scrambled eggs, no yogurt, and burnt sausages.

8/10

Excellent

31 Mar 2026

Lauren

Mold in many of the rooms. Hopeful that the remodel refreshes all buildings.

8/10

Excellent

25 Mar 2026

Melissa

The people working here were really kind!

8/10

Excellent

21 Mar 2026

Matthew

On first glance it seems like it is going to be old and in disrepair. It has been very well maintained and it was very clean. The bedding was impressive for the cost. I was pleasantly surprised. The breakfast was decent and better than a Marriott I stayed at the bought before.

10/10

Exceptional

15 Mar 2026

Pam

.

Self

10/10

Exceptional

15 Mar 2026

Henry

Free breakfast was one of the big allures for this spot, since my wife and I did not want to have to eat out in the morning. Not a tremendous variety of choices, but what they had was decent. Staff was friendly, and our room was spotless. Overall I would recommend as a high quality lodging, particularly considering their low price

Partner

4/10

Poor

13 Mar 2026

Aimee

Main property appeared clean and well kept. We were housed in building two which smelled in the hallways and very much so in our room: musty, dank and like wet dog. We left after the first night.

10/10

Exceptional

01 Mar 2026

Luis

Yes, excellent service

8/10

Excellent

17 Feb 2026

Luisito

Recently stayed at this location, I would rate as good for its location to the town and the park where you can catch a bus into town, the breakfast was ok not the best, staff was friendly. the room nice some cosmetic issues but clean, was disappointed the pool was closed and wasn't noticed prior to booking my stay since one of the reasons i booked that hotel was the indoor pool. Other than that I enjoyed my stay. If I decided to come back to that location good chance I'll book this hotel as long its all functional.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Dawn

Spotless room awesome breakfast bar and every one was very friendly and helpful.

4/10

Poor

31 Jan 2026

Savannah

Room could’ve been better vacuumed, there was leftover popcorn & trash along the sides of the bed. Our bathtub in our room looked dirty but I believe just stained, & the popcorn ceiling above the shower was peeling/flaking falling into the shower
The heat didn’t seem to be working in the lobby or the restaurant. The office had propane tanks hooked up to propane heaters just to warm them up.
The breakfast yogurt was EXPIRED, orange juice was warm. The waffle batter (after cooked) tasted like it was old from days before!

Friends_and_family Family

8/10

Excellent

21 Jan 2026

David

The property and room show signs of deferred maintenance. The staff was very friendly but stretched a bit thin. Breakfast was ok, however we went out for breakfast the remaining days after finding frozen rolls and foul-tasting OJ the first morning. It was nice to have a comfortable, safe place to stay right next to Harpers Ferry.

8/10

Excellent

19 Jan 2026

Michael

Breakfast okay. Workout area sub par.

Leisure Self

8/10

Excellent

15 Jan 2026

Jessie

Overall, this hotel was clean, quiet, a good option to explore Harper's Ferry.

Leisure Family

6/10

Pleasant

15 Jan 2026

David

The hotel is run down and a bit dirty. The breakfast could use some healthier options. The entrance is a bit dangerous.

10/10

Exceptional

13 Jan 2026

Zachary

The White Horse Tavern was excellent!

2/10

Poor

11 Jan 2026

William

The place is dirty and run down.

Leisure Self

8/10

Excellent

06 Jan 2026

Kelli

Very clean! Great breakfast and very nice staff! Only thing was disappointing that the pool was out of order and the elevator got stuck. So hopefully they resolve these issues, but I would stay again!

Leisure Family

10/10

Exceptional

04 Jan 2026

Rachel

Although the hotel isn’t the most up to date, it was a VERY comfortable stay and every single person we came in contact with was extremely helpful and kind. The front desk staff was in the middle of eating and without hesitation stopped to assist. House keeping brought extra laundry bags to our room within minutes. Breakfast was amazing! The woman making the breakfast and assisting everyone was working her butt off and had a smile on doing it. Very pleased with this place and will be coming back in the future!

Friends_and_family Family

2/10

Poor

02 Jan 2026

Nancy

The property is falling apart. Toilet in room kept clogging.

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

Michele

The room was ok, we only needed to sleep there one night. The ajoining resturant was excellent in food and entertainment! Breakfast was awful! We've been

2/10

Poor

01 Jan 2026

Dr Diana

The main building may be nicer, but my daughter and I stayed in building 2 that allowed dogs. It was disgusting. The first room we were in had an odor coming from the heater as though the belt was burning. There was a fuzzy worm/bug on the wall. The bathtub wouldn’t drain and left you standing in a slimy mess. I opened a window to air the room, turned off the heater, and tried to avoid the request to change rooms, but it became so bad that I was concerned it was toxic.

We were given another room. It did not have the problems of the previous room, but there were brown water stains in both toilets and heavily deodorized in a way that felt it was to mask odors.

The staff were nice, but the facilities were horrible.

Leisure Pet

10/10

Exceptional

31 Dec 2025

John

My daughter and I planned a trip for snow tubing and chose to stay here. It was wonderful. They have a tavern in hotel where we had dinner. Marcia our waitress was fantastic. The room was very clean and beds super comfortable. If you are going to Harpers Ferry or tubing this is where to stay. Great time

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Bobbie

The most comfortable bed I have ever slept on. Clean rooms. The staff was terrific, very friendly. I will definitely stay there again.

Leisure Self

10/10

Exceptional

29 Dec 2025

Rao

Room was clean, nice view to the nature, staff was great.

8/10

Excellent

29 Dec 2025

Victoria

My only issue was that we could not get into our room initially but they quickly switched rooms ( non functioning lock). The shower head is broken. When I went down at 8 all coffee containers were empty which was a bummer. But the beds were comfortable, we liked the restaurant and the staff was nice

Leisure Family

8/10

Excellent

28 Dec 2025

Richard

The breakfast was too simple but that’s ok. It was just cold in that room.

Friends_and_family Friends

8/10

Excellent

28 Dec 2025

Lauren

Room was clean but there was mold on the privacy curtains which was never addressed despite conversation with front desk. Very dog freindly and would give it a second chance.

Business

10/10

Exceptional

26 Dec 2025

Patricia

No breakfast

Friends_and_family Family

8/10

Excellent

21 Dec 2025

Bonnie

Staff very courteous, room clean & warm, good hot breakfast. Nice Christmas decor in lobby! 🎄😊

10/10

Exceptional

20 Dec 2025

Mouleeswaran

Rooms were clean, staffs were friendly and the breakfast was good.

Leisure Family

8/10

Excellent

14 Dec 2025

Leanne

Nice stay as always. Clean room and nice staff!

Friends_and_family Family

4/10

Poor

04 Dec 2025

Shannon

Convenient location but not worth the safety concerns. We were awoken at 1am to guests yelling in the hallway and lobby, this went on for at least an hour even after the police came. Police were questioning a guest in a room next to us while the screaming drama continued. After a day of travel this impacted our sleep and following day travel. Whatever was happening the screaming lady should have been removed quickly to address her issue and not impact all the guests in the hallway. Mold from a repaired leak in the bathroom ceiling showed the quality of work and the hallway needs some serious attention. Front staff didn't even acknowledge the drama grom the night on checkout. Would not recommend.

Partner

10/10

Exceptional

03 Dec 2025

Ximena

Very nice people in the front desk

Leisure Family

8/10

Excellent

30 Nov 2025

Gena

Good location, nice staff, convenient location

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Paul K.

Nice place to stay for a night while traveling. A little dated, but clean and comfortable. Appreciated the restaurant on site.

Friends_and_family Family

8/10

Excellent

23 Nov 2025

shelly

The room was very clean. The staff was all helpful and friendly

Partner

10/10

Exceptional

20 Nov 2025

Dale

Clean. Good lication.

Partner

8/10

Excellent

18 Nov 2025

julie

Room was very clean and in great condition. Beds were comfortable . Staff was helpful.

Partner

10/10

Exceptional

17 Nov 2025

Jason

Nice convenient hotel. Clean.

Leisure Family

6/10

Pleasant

16 Nov 2025

Steven

Room was sufficent. Slight smell of ??? what? difficult to say. A combo of a 70s hotel that allowed smoking, the constant humidity of an indoor pool outside your second door? Staff was friendly. Place was large, warn-out, but adequate. Halls smelled like a wet dog. Very large breakfast area. Breakfast was typical budget grade offerings, but \"OK\". No hot coco for breakfast was an odd deletion.

Leisure Partner