Name: Quality Inn Shepherdstown
Address: 70 Maddex Square Drive, Shepherdstown, 25443, US

10/10

Exceptional

02 Aug 2026

William

Accessible bathroom well designed. Thanks!

10/10

Exceptional

02 Aug 2026

Richard

This is the second time that we have stayed at the Quality Inn in Shepherdstown. It is our go-to hotel when we visit. The hotel is clean and well-maintained. The rooms are nicely appointed, and the beds are comfortable to sleep in. The showers are very hot and could be better adjusted to body temperature. The breakfast is reasonable as it has ready-made omelets, sausage, waffles, cereal, bread, bagels, coffee, and tea (only Lipton). Check-in and check-out were very easy and the staff is very friendly. Be aware that cleaning service occurs every 3rd day. The surrounding area has a supermarket, fast food, and ice cream. Overall, we enjoyed our stay and look forward to the next time we come to Shepherdstown.

8/10

Excellent

31 Jul 2026

Debra

This is a small, basic hotel with reasonable rates. With that in mind, the breakfast was solid. Lots of good coffee, hot bacon and little cheese omelettes in a steam table dish, a waffle maker and the other basics.

The room offered a dresser with three drawers, comfortable arm chair and a small table that was easy to move to wherever you needed it. We put it on my husband’s side of the bed so we could both have a nightstand. Television offered regular cable tv plus some streaming stuff. Wifi worked. Bedding looked clean and was soft and comfortable.

Fridge and microwave were in good working order. The sink is outside of the bathroom, which is very practical when two or more people share the room. BUT there are NO shelves or drawers near the sink so it’s tough to store your toiletries in a convenient location. Also, no hook on the bathroom door for your towel or robe. They should add a hook or hooks.

Best thing about this hotel — it is in VERY easy walking distance of a Walgreens, a Food Lion, and two restaurants (Chinese and casual Italian). These businesses basically share a parking lot. We popped into the stores a few times during our stay for snacks and that a couple forgotten items. I really appreciated the convenience.

The worst feature was the size of the tiny room! Husband and I had to take turns or turn sideways to pass between the bed and dresser. Only book if you like your travel companions!

6/10

Pleasant

30 Jul 2026

Jonathan

Ok

8/10

Excellent

28 Jul 2026

Wendy

This is a very solid hotel with plenty of free parking. A good value for the money. Location is great if you are there to enjoy the historical downtown area, shops and restaurants. Staff is very friendly and helpful. The room was clean with a comfortable, new mattress, and soft pillows. A fridge and free coffee are useful in the room. The shower was hot and the towels were soft. My only complaint is that there was some peeling paint above the tub, and the furniture was a bit dated. Neither chair was comfortable. Overall, a great place to stop for the night.

8/10

Excellent

27 Jul 2026

Daniel

Great location

10/10

Exceptional

25 Jul 2026

Christina

It was a nice stay! Quiet, clean, and comfy!

10/10

Exceptional

25 Jul 2026

Carl

Clean hotel with nice comfortable bed and fluffy pillows. Close to town, shopping and other amenities nearby—grocery store, drug store, gas station, fast-food.

10/10

Exceptional

24 Jul 2026

Paul

Good location for those attending events on campus. Very good value especially given Quqlity s place within the Choice family.

6/10

Pleasant

19 Jul 2026

Gerald

Room was clean, not made up after first day. “Breakfast” is minimal.

Friends

10/10

Exceptional

17 Jul 2026

Joy

We stay at this facility every time we come for the play festival in Shepherdstown and it never
disappoints. Breakfast was good.

10/10

Exceptional

16 Jul 2026

Anamaria

👍

10/10

Exceptional

16 Jul 2026

Frances

Room was clean and spacious and staff was very helpful.

Partner

8/10

Excellent

11 Jul 2026

ANTHONY M GENTILE

They had to move me because they put me in a room with a faulty TV. The clerk knew the TV in the first room had a problem the day before. The TV that worked was difficult to tune to a station I wanted to watch.

10/10

Exceptional

09 Jul 2026

Mandy

Clean and spacious. Staff was nice and helpful. Convenient for finding food.

Partner

8/10

Excellent

06 Jul 2026

Karen

Nice, small town atmosphere. Quiet and Clean in rooms and common areas. Friendly and helpful staff. Location near shopping, gas, restaurants, and activities. Gently working on updating some services.

Friends_and_family Friends

8/10

Excellent

05 Jul 2026

Katie

Clean room and hot breakfast.

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Karl

It was all i expected. Shower was small.

Partner

10/10

Exceptional

01 Jul 2026

Kristine

Friendly staff!!

8/10

Excellent

29 Jun 2026

Randy

Staff was friendly and helpful. Breakfast area did not have enough tables; people had to stand up to eat. Parking was good. TV SERVICE WAS BEYOND HORRIBLE ... 1st night there staff couldn't get the TV to work. Who needs 2 thousand channels that don't work. I was told there was a fix in the works. I wanted to check in early and the staff was accommodating but it came at a price. The room was noisy. Sounded like boiling or gargling water in the walls, plus, there was construction work going on during the day. Overall, it was a good stay. The price was very reasonable.

Self

10/10

Exceptional

29 Jun 2026

leslie

Just a nice layover stay!! Breakfast was good, and there were places to eat and see really close by

Self

10/10

Exceptional

25 Jun 2026

Matthew

The room was clean and comfortable. Great price!

10/10

Exceptional

22 Jun 2026

Bobbi Jo

Staff was very nice, place was clean and well maintained. Room was also quiet for peaceful sleeping. Parking lot was well lit.

Friends

10/10

Exceptional

16 Jun 2026

Elizabeth

This place is a real gem. Caring staff. Recommend highly.

Self

8/10

Excellent

16 Jun 2026

Constance

Efficient checking. Friendly and helpful manager and front desk staff. Good pace.
Good self serve breakfast.

Self

8/10

Excellent

14 Jun 2026

Tom

TV hard to figure out how to use for a senior citizen. The room had a smell not very pleasing. It wasn't offensive nor nauseating.

Self

8/10

Excellent

10 Jun 2026

Abigail

Front desk staff was friendly, interior of property was clean and the cleaning staff was very nice. Location was fantastic!!

Partner

8/10

Excellent

09 Jun 2026

Jason

Clean, quiet, and comfortable. The free breakfast had a nice selection. No pool or fitness room, so don't expect many amenities aside from the free breakfast. We stayed for a weekend trip to the Harper's Ferry area -- river tubing on the Shenandoah and a visit to the National Park. It's a good location for a reasonable price.

Family_with_children

8/10

Excellent

03 Jun 2026

Mark

A very inexpensive place to hang your hat for a few days if you’re visiting the Civil War battlefields and the surrounding area, the staff is so so very helpful again I can’t say enough about the staff. They were kind helpful with places to go in places to see and yeah, I can’t say anything bad about the place. Thank you for the great day.

Friends_and_family Friends

10/10

Exceptional

27 May 2026

eva

We stayed at this hotel while riding the C&O Tow Path. The staff was very supportive of accommodating our bicycles. There was a liced room for them. The included breakfast was plentiful with a variety of options. We would definitely stay here again.

Partner

10/10

Exceptional

25 May 2026

Gina

Had a nice stay. Staff very nice.

Partner

8/10

Excellent

25 May 2026

Juan

The staff is very helpful. My room had a major leak and technical issues with the smoke alarm and TV. The staff did not remedy the situation.

Self

10/10

Exceptional

24 May 2026

Iris M

Friendly, helpful staff. Many choices for breakfast, hot or cold. Excellent beds.

Partner

8/10

Excellent

21 May 2026

Theresa

The breakfast was tasty, parking was fine, the room was nice, the staff were super friendly. The room wasn’t thoroughly cleaned, but also not super dirty (I used to be a housekeeper, it’s just the easy-to-miss, or hard-to-remember areas that most people don’t care about). I would stay there again in a heartbeat!

Family_with_children

10/10

Exceptional

17 May 2026

Tony

Room was clean and roomy, nice size TV-limited selection , convenient location

Partner

2/10

Poor

17 May 2026

RICHARD

When I checked in on Tuesday I informed the front desk clerk I was checking in and she charged me for Tuesday's pricing for the hotel even though I already was charged for the same day on Expedia, What a mess at this Quality Inn. The night time employees were awesome and great to talk to.

For the price you pay for the night the breakfast was average, the normal breakfast stuff, waffles or some hot scrambled eggs or egg omelets with cheese, ew. but anyway they are not real eggs so think about what you're eating.
*******The room was clean, but if you want to keep your valuables I wouldn't leave it in the room. It doesn't matter if you have the DND on your door. We left the room to go somewhere and we came back to clean towels that we didn't ask for plus a few items were missing from the room to which was reported immediately as soon as we noticed. So with that being said the Manager didn't give a crap and covered for his house keepers.

So when I called the manager to fix the extra charge, he refused to refund the money to my credit card, so I had to dispute it with evidence to my credit card company. I am waiting for a response.

Friends

10/10

Exceptional

16 May 2026

Anthony

Polite staff

10/10

Exceptional

14 May 2026

APRIL

Everything was awesome at this hotel! Friendly staff, very clean and very comfortable. I would recommend this hotel to anyone.

Partner

6/10

Pleasant

09 May 2026

Mike and Carla

The room was okay. There were coffee stains on the floor inside the door and bathroom floor was not clean. I was a little concerned when I saw ant traps placed around the room but we did not see any ants. Breakfast was average at best. Coffee was nasty. Waffle was doughy. Bacon was okay. Yogurt was good. The staff did their job but not one of them was particularly friendly.

Partner

10/10

Exceptional

08 May 2026

Kevin

Room was clean and quiet. Staff were very quick and efficient. Breakfast was good. I would definitely come stay here again.

Partner

6/10

Pleasant

28 Apr 2026

Charles

Breakfast was cold, not refreshed with new foods.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Jeremy

Everything was great.

10/10

Exceptional

23 Apr 2026

David

Good full breakfast. Convenient stay for a next day visit to Antietam.

Partner

8/10

Excellent

17 Apr 2026

Brian

Plenty of convenient parking. The breakfast could be better.

Friends_and_family Family

6/10

Pleasant

02 Apr 2026

Anna

It's a nice inn, people are rather friendly, and the breakfast items are pretty much what you expect at a Quality Inn. The biggest issue was that the entire property is infested with ants - they are everywhere - in the room, bathroom, and dining area. The management needs to address it asap. As of now, I would avoid it.

10/10

Exceptional

31 Mar 2026

Rosa

Excellent

Partner

2/10

Poor

24 Feb 2026

James

Horrible check in experience.

10/10

Exceptional

15 Jan 2026

Thomas

Room was clean and the staff were very courteous.

Leisure Self

10/10

Exceptional

22 Dec 2025

David

Nice hotel in great condition, for a reasonable price. Staff has been excellent!

Leisure Family

6/10

Pleasant

22 Dec 2025

Jody

Heat in room was off when we arrived so very cold. Breakfast was disgusting. Bagel and muffin were clearly several days old and milk was sour. On the plus side, room was clean and roomy and beds were comfortable

Leisure Partner

8/10

Excellent

20 Dec 2025

David L

staff was wonderful- clean rooms

Business Self

8/10

Excellent

19 Dec 2025

Brian

The coffee and breakfast were quite inferior, and it is an opportunity for improvement for this hotel.

6/10

Pleasant

07 Dec 2025

DEBBIE

The room TV did not work, but the lady at front desk moved us to another room. Bathroom was dirty, toilet was running and water made a high pitched noise when turned on. TV in new room worked but was not easy to us remote.

10/10

Exceptional

13 Nov 2025

Ryann

Excellent stay!

2/10

Poor

12 Nov 2025

ANNA

The room was not clean. Underwear was found on the floor. Bathroom floor and floor by the sink were filthy. Tub was dirty. Soap dish at sink had old soap and dirt on it. Breakfast cereal was stale. Desk clerk was rude ypon check in and check out.

Friends_and_family Family

8/10

Excellent

11 Nov 2025

Dan

Only one staff stood out,

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Jeffrey

Great place with friendly staff.

4/10

Poor

09 Nov 2025

ANNA

Cereal is stale. Parking was not an issue. The room however was filthy and unacceptable. I'm shocked at how bad it is.I've got photos that I'll be sharing and requesting a refund. We found dirty underwear on the floor in the room. Tub is filthy, floors were dirty and sticky.

Friends_and_family Family

8/10

Excellent

06 Nov 2025

Bianca

Room was clean and beds comfy.
Staff friendly Location Hotel was greatthe Hotel

10/10

Exceptional

31 Oct 2025

Michelle

The hotel staff was incredibly nice.

Leisure Pet

8/10

Excellent

23 Oct 2025

PATRICIA

This and That

The lock on our door was not working correctly. The desk clerk had to let us in-and-out of our room with a master key. We couldn't be moved to another room. The Inn was full. We were there three night so this was inconvenient.

Our toilet plugged up. Housekeeping came a plunged it quickly. We took care of our own housekeeping while we were there. It was nice having a refrigerator and microwave. Sheetz was across the street. Parking was good.

You really need a desk lamp in the room.

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Mark

Clean room. Great parking. Good place to stay on a budget.

Leisure Self

10/10

Exceptional

15 Oct 2025

Raymond

Excellent

10/10

Exceptional

12 Oct 2025

william

all ok

Leisure Family

8/10

Excellent

07 Oct 2025

marilyn

The room, the bed were comfortable. The tv was nearly impossible to operate. The breakfast was awful.

Leisure Self

8/10

Excellent

05 Oct 2025

Ferne

Did not have an opportunity to eat at the buffet. Room was clean staff was great. My only issue was with the Hotels.com reservation. The website registered me for a “suite” with a king and I reserved two queens. The staff fixed it and were great but what a hassle for all of us.

Friends_and_family Friends

10/10

Exceptional

03 Oct 2025

Deneane

Front desk staff was wonderful and friendly. Can’t wait to come back!

Leisure Partner

8/10

Excellent

28 Sep 2025

Joseph

There was fast food and two restaurants rights across street from hotel, and grocery store. There was a Sheetz, McDonalds, Dairy Queen, Chinese Restaurant and Italian Restaurant. Walgreens Pharmacy right next door.

Self

10/10

Exceptional

28 Sep 2025

Jeffrey

Clean room with friendly staff. Bed was comfy with plenty of pillows.

Partner

6/10

Pleasant

23 Sep 2025

Robert

No WIFI for the whole time!!!! I'm not glued to my phone every second of the day but being able to use my phone for videos if I can't watch TV would be nice. I cannot believe this was not a priority in this age of tech. The staff was very nice and breakfast was good, even the bed was pretty comfortable - like a firmer mattress. BUT the convenience of turning on the TV to get some AM news, weather etc. and some noise at night, FIX the WIFI!!!! The hotel was one of the most reasonably priced in Shepherdstown. Having a pharmacy, Food Lion, Italian and Chinese restaurants and a gas station close by was nice.

2/10

Poor

23 Sep 2025

Donna

The room I was assigned would not open - myself and staff tried but door refused to open - Room 3316. I was transferred to Room 307, tv did not work, there was no hair dryer, shampoo and conditioner bottles were empty.
I was transferred to Room 100 - there was no hair dryer, no coffee pot in room but there were supplies to make coffee and tea in the room. housekeeping was notified to provide a hair dryer but they couldn't. Reason being , as per the staff, they didn't have any. This Quality Inn was a horrible experience.

4/10

Poor

22 Sep 2025

Sharon

There was only 1 luggage rack and no ice machine

8/10

Excellent

21 Sep 2025

Brian

Took nice and clean. Wi-Fi down during entire stay. Breakfast on last day had no eggs l, sausage or omelette. Coffee area needed attention

Business Family

6/10

Pleasant

20 Sep 2025

Thomas

No television reception over a two night stay.

Business

10/10

Exceptional

16 Sep 2025

Lynette

I love that housekeeping came every day for at least trash and towels. So many hotels have gotten cheap in this area since Covid.

Leisure Partner

10/10

Exceptional

16 Sep 2025

Lisa

Highly recommend!

Wonderful stay with rooms that were new, nicer than expected, and super clean.

Partner

8/10

Excellent

08 Sep 2025

Robert

Great night stay!

Leisure Family

8/10

Excellent

08 Sep 2025

Susan

Is was a great location for our trip

Leisure Family

2/10

Poor

05 Sep 2025

stephen

the expedia agent mis-represented the location of the hotel. I chose not to stay there and am seeking a refund. It was a bad experience. The hotel could/would not help me. Disappointing in the extreme.

Leisure Family

8/10

Excellent

25 Aug 2025

Margaret

The only 2 issues were that breakfast could if been better by having more options for breakfast and they don't have ice machines however they have ice buckets with bags in rooms???¡!

Leisure Family

10/10

Exceptional

20 Aug 2025

Verified traveler

Review

Such a friendly environment, clean, and newly renovated.

Partner

8/10

Excellent

17 Aug 2025

Verified traveler

Please step up the breakfast game, it is sub-par, and the coffee is not drinkable.

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Elizabeth

Wonderful staff

The staff at the front desk were all amazing. Especially the check in staff. They went over and above to assist. I would give them 10 stars if I could.

Partner

10/10

Exceptional

10 Aug 2025

Ralph

a Pool would be nice.

Leisure Partner

10/10

Exceptional

07 Aug 2025

Sandra

Staff were very warm, friendly and efficient. Hotel was renovated recently, comfortable beds and everything felt fresh.

Leisure Partner

8/10

Excellent

03 Aug 2025

Amy

I'm so happy there is a good motel in Shepherdstown! I stayed at this motel for 5 nights while attending the CATF at Shepherd University. The motel is still in the process of being renovated, so a few standard motel-pieces are missing (I could never find an ice machine, for instance). The staff are super-nice and helpful, and the rooms are extremely clean. The neighborhood is safe. Fast food, a good pizza place and a grocery store are within walking distance, and a 24-hour gas station is just across the road. I would definitely stay here again.

Leisure Self

8/10

Excellent

03 Aug 2025

Phillip

Clean room and comfortable bed. Average amenities. A quiet location in an otherwise busy area. Area has lots of food and shopping available.

Leisure Pet

8/10

Excellent

02 Aug 2025

Brian

On the positive note, the hotel had been renovated recently, the hotel staff were friendly, and the hotel was quiet and comfortable. Some opportunities for improvement from our recent stay...the bathroom door scraped the toilet bowl in order to open or close; the clock kept flashing different numbers unrelated to time of day; the TV remote was useless, and the breakfast buffet came up way short of expectation. Hopefully management will correct some of these issues, as the location and overall esthetics of this property are very good.

Friends_and_family Family

10/10

Exceptional

30 Jul 2025

Jacob

proximity to battlefield, gas station, pharmacy, and food

Leisure Partner

6/10

Pleasant

20 Jul 2025

Firoze

Quality Inn

Breakfast could have been better. Only coffee choice was small percolator. Only fruit was apple and the juice machine was not working

Friends_and_family Friends

8/10

Excellent

17 Jul 2025

Andre

The location to where I needed to be was Excellent from the hotel. The only issue I had was, I was there for only two nights and my room didn’t get cleaned

10/10

Exceptional

13 Jul 2025

Michael

Na

Leisure Family

8/10

Excellent

11 Jul 2025

John

Clean basic hotel room at a good price. Front desk staff friendly.

Leisure Family

6/10

Pleasant

11 Jul 2025

Rylee

Genuinely considered my options after seeing my room. I ended up thoroughly checking the bed and around the room to be sure there wasn’t bugs. I decided to stay but would not stay there again.

Business_and_leisure Self

2/10

Poor

04 Jul 2025

Tracy

Book Anywhere Else!

I've stayed at about 25 locations during the past year; most great, some average. I’m not a complainer but this place is literally hazardous. I’ve since learned that the hotel has been shut down for a long time and just reopened, which may explain the good (OLD) reviews. I booked a 2-night stay but left the next day. BULLET POINTS: Place deserted; only people were staff. Language barrier; no biggie but I had to use translation app to check in. Only room “ready” was handicapped. I said no problem. Tired, I went to bed without showering. Got up to pee and slipped on bathroom floor; it was soaked. Put towels down and went back to sleep. Around 5 a.m. floor had dried, but by 7-ish, was soaked again. I saw several areas of water dripping from the ceiling including bath, entry area and the room itself. Air was so humid, my chest and lungs literally hurt, felt congested and heavy. Walking barefoot, even carpet was damp. I put on shoes, stepped on paper towels, saw my footprints come through. I left and checked into another hotel even though I’d prepaid two nights. When leaving, there was nobody to be found anywhere. No staff, no guests. Finally found a fellow in the laundry who didn’t speak English and when I pointed at front desk, he just shrugged. Can you say, Creepy??? I kept calling, “Hello? Hello? Anybody here?” Waited by the front desk at least 10 minutes. Loaded my car and tried again 10-15 minutes later and still nobody. CAVEAT EMPTOR: I’ve had several great bookings w

Self

8/10

Excellent

02 Jul 2025

Amy

Will be back!

Front desk staff very helpful. I had an issue in my room and they were able to exchange me immediately to another room. Great location when we come to see Shepherd football!!

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

Paul

Very nice experience after a long day in the trail

Friends_and_family Friends

10/10

Exceptional

30 Jun 2025

antonio

Great

Leisure Partner

8/10

Excellent

14 Jun 2025

Douglas

Did the job

The manager went out of his way to make us feel welcome. Room was fine and breakfast spartan but serviceable.

Partner

4/10

Poor

26 May 2025

Harry

Booked the king sweet. When i checked in was told they only had a double queen room so i settled for it. Got in the room it was basic. Sat on bed it was hard and uncomfortable. The refrigerator didnt work. Told front desk. The next morning told front desk was checking out due to the reasons. Was told they didnt know how to refund me a day stay that gm would contact me and 2 days later hadnt heard from the gm and still charged me 2 days with me just staying one night.mad as heck

Leisure Family