Knights Inn Martinsburg

10/10

Exceptional

23 Nov 2025

Maria

Yes everyone n everything was great

6/10

Pleasant

19 Oct 2025

Heather

Ok

Stay was ok. Beds were very squeaky so every move was heard and sleep was highly disrupted. Bathroom was out of shampoo conditioner and body wash and corners of the room were dirty as well as the floors didn’t seem to have been mopped. My feet ended up dirty fresh out of the shower.

Partner

2/10

Poor

18 Oct 2025

Virginia

the bed are terrible and very noisy even small move.

Leisure Self

8/10

Excellent

11 Oct 2025

kevin

It was a good stay

Business Self

10/10

Exceptional

04 Oct 2025

Robert

Nice clean room

Leisure Family

8/10

Excellent

18 Sep 2025

Kurt

What we needed

Friends_and_family Friends

10/10

Exceptional

26 Aug 2025

Laurie

Definitely matches its name of Americas Best Value. For the price, room and property were clean & I felt safe. I had stayed before when it was Knights Inn & it was obvious some improvements have been made.

Leisure Self

4/10

Poor

13 Jul 2025

Mike

Floor was fithy and was not cleaned even after requested. Mirror light in bathroom was dimly lit. Requested it be repaired. They put a reading lamp in bathroom and did not fix the light. Room service sloppily covered the bed. It was not remade.

8/10

Excellent

04 Jul 2025

katrina

Very nice place to stay.

Leisure Friends

2/10

Poor

23 Jun 2025

Brittany

People outside, yelling and clearly using. Room was disgusting and you could smell the cigarette smoke before opening the room. We left right away. Very disappointed that Expedia would allow this motel to advertise when they’re using misleading photos and there’s no way others left positive reviews.

Leisure Family

2/10

Poor

23 Jun 2025

Paula

Bathroom was horrible

2/10

Poor

22 Jun 2025

Janette

Don't do it you'll regret it

The staff told us that the air conditioner was barely leaking on the floor and for us to not turn it down too low under 60. We never took the air conditioner below 69 and every day five or six times a day i had to clean the water up off the floor from the puddles that was in front of it. This morning I woke up and our entire room was flooded with two inches of water destroying several of my boxes and my personal items. I explained to the front desk what happened and they told us to either pay $80 or get out for the next day instead of trying to accommodate me or fix the situation at all. During cleaning up the water I pull the refrigerator and the electrical surge protector is laying in a puddle of water on the floor connected to another surge protector as well as several cords plugged in. Management sent an older lady to put blocks under the front of it. She took off the facing and the entire unit is nothing but black mold. The staff was horrible the management is horrible I have roaches in my belongings now because there was ROACHES EVERYWHERE. It's a horrible place to stay I would never recommend this to my dog. The better Business Bureau is definitely getting a complaint from me as well as three or four other guests about this place. They are called slumlords. STOP STEALING PEOPLES MONEY.

Friends_and_family Family

4/10

Poor

14 Jun 2025

Mike

The room was okay.

Leisure Family

2/10

Poor

28 Apr 2025

Joshua

There were roaches crawling on the walls, dead roaches and dirt all over the bed, disgusting place. One of the worst I’ve ever stayed at and that is saying a lot. I have photos of all of it.

Business_and_leisure Self

10/10

Exceptional

26 Apr 2025

Richard

Sink pop up didnt work

Business_and_leisure Partner

8/10

Excellent

16 Mar 2025

Skyler

Nice place

Business_and_leisure

8/10

Excellent

13 Mar 2025

Skyler

As far as Martinsburg goes for value in a hotel. This is it.

10/10

Exceptional

10 Mar 2025

Skyler

Cpol

10/10

Exceptional

09 Mar 2025

Bobbie

Front lady was awesome n super nice

Leisure Partner

10/10

Exceptional

22 Jan 2025

Ludwig

Consistently great service

Dislocation is my halfway point whenever I leave North Carolina and head toward southern New York. The people at the front desk do a nice job checking me in and getting me a comfortable room. Can't say enough about them keep up the good work

Self

10/10

Exceptional

25 Nov 2024

Jeremy

The staff was helpful and friendly.

Leisure Self

2/10

Poor

21 Nov 2024

James

Had roaches in the room.. lamps falling off the wall.. narcotics dealing and yelling going on all hours of the night

Leisure Self

10/10

Exceptional

06 Oct 2024

constance

Very clean and quiet

Friends_and_family Family

2/10

Poor

15 Jul 2024

Travis

Not gonna happen.

Had an issue with the booking and didnt realize The app had booked me for The week before I actually needed the trip to be. Did not realize the issue and trying to talk to Hotels.com and also the management of the property, they refuse to accommodate or refund the mistake, therefore i wound up going through my bank to refund it. I know this place was not busy to begin with from the last time I was there, so there’s no reason why they couldn’t change the booking being that the hotel wouldn’t have lost any profit, Although the last time I stayed there, it was not an Impressive booking in general. The room was not exactly the cleanest and they were in the middle of “”remodeling”. This is a no-go for me. I go ti wv often, but refuse to book this place again.

Self

6/10

Pleasant

24 Jun 2024

Verified traveler

It was just OK.

Friends_and_family Family

10/10

Exceptional

13 Jun 2024

Ludwig

Great stay for a long day

I took a long drive to my destination. I completed what I needed to complete. I met with a friend before I started my drive back. This is always a good stopping point after a long day. The person at the desk is friendly even though it is late at night. The room is clean. The TV works well with many channels. I get a good night's rest and can complete my drive back. Thank you Knights Inn in Martinsburg, WV.

Self

2/10

Poor

05 Jun 2024

Rose

The first room had bugs we were moved no questions asked the staff was friendly enough but unfortunately a motel needs more than just friendly staff. The beds were not sized right so the bed base stuck out way too far getting out of bed and hitting your leg on the metal frame not fun. The bathroom door didn't stay shut and you couldn't lock it. The fridge didn't keep things cold and it smelled rotten it hadn't been cleaned. At night you could smell pot so one of the other guests were definitely smoking weed and these rooms are non smoking rooms so having a headache and stomach ache from the smell every night I'd say no thanks

Leisure Family_with_children

10/10

Exceptional

30 May 2024

christopher

Yearly trip

All good

Self

2/10

Poor

27 May 2024

William

Dirty bed

When I pulled back the covers, they were dead bugs and debris in the bed. When I complain to the office, I was told that I was giving the choice of not renting or renting the room. My girlfriend refused to sleep in the bed and stayed up all night smoking cigarettes in her car. The place is not clean at all. I am staying at the Hilton now and paid $140. I paid $98 to stay at the Knight's Inn. I felt like I was taken advantage of.

Partner

2/10

Poor

26 May 2024

Travis

Had to pay a deposit which wasn’t posted on the website also had to pay $20 just to check in early for a room that was already clean

Business_and_leisure Self

2/10

Poor

19 May 2024

Verified traveler

I just feel like even though it was cheap the room itself could have looked a little nicer. The best part of the room was the walk in shower

Friends_and_family Family

10/10

Exceptional

29 Apr 2024

josh

Awesome

Business_and_leisure Partner

8/10

Excellent

15 Apr 2024

Kristin

Desk person was super nice and helpful for our late night check in. Minimal charge for having a pet and room is decent for the price. No kitchenette and could’ve been a little cleaner, but for $67, it was good.

8/10

Excellent

10 Mar 2024

Dennis

Not enough room.

Leisure Friends

8/10

Excellent

05 Mar 2024

Heather

Good

Bed was a little hard but was a new bed room was clean pet approved.

Friends_and_family Family

10/10

Exceptional

22 Feb 2024

Joseph

No problem at all

Leisure Self

8/10

Excellent

19 Jan 2024

Joseph

Quiet property

Business Self

4/10

Poor

14 Jan 2024

Joseph

The heating unit didn't get hot in that room water coming from the floor in the bathroom tile

Leisure Self

10/10

Exceptional

21 Dec 2023

Joseph

Remodeling rooms

8/10

Excellent

15 Dec 2023

Shamika

Very helpful and respectful

Family_with_children

8/10

Excellent

13 Nov 2023

Connie

Overall, not a bad hotel. Except.... when i got into thw room the ice bucket had dirt, other type debris & a used kleenex in ir. It made me wonder about how clean the rest of the room & bedding truly was.

8/10

Excellent

12 Oct 2023

Gerrit

reasonably priced

Leisure Partner

8/10

Excellent

19 Aug 2023

Cavalyn

Nothing was negative

Leisure

8/10

Excellent

14 Aug 2023

Jason

One night stay with family.

I have stayed in other places in the area and I have found this to be the cleanest and most comfortable. Its pet friendly witch is a big plus. I would recommend it to others.

Friends_and_family Family

10/10

Exceptional

23 Jul 2023

Heather

Good

Hotel room was clean and comfortable. Loved the fact they are all outside access. Did not like nor care for the loudness of the lady living at the hotel or her company. They were very loud and obnoxious.

Friends_and_family Family

8/10

Excellent

11 Jul 2023

Ian

Very nice little hotel at a great price! Staff was very friendly and the room was clean.

Leisure Family

2/10

Poor

07 Jul 2023

Aleania

Ladies, DO NOT STAY AT THIS HOTEL ALONE. The room needed cleaning. Most of the others staying at this property appear to have obvious drug problems. Even tho I locked door and placed items infront of door still feel unsafe.
If they are going to use this propety as a drug hotel the least they could do is put the expedia or other online reserving guests in a specific part of the hotel and the crackheads in a seperate part of the hotel esp given the seperate building designs.
This is prob the worst hotel ive ever stayed at and ive stayed at plenty of low end budget hotels. Would def have left if the room was refundable. No wonder all the room choices were non refundable.
Expedia should end their contract with this location before someone is hurt or worse. Will never stay here again.

Leisure Pet

8/10

Excellent

12 May 2023

Willis

Cleanliness was good , very peaceful stay.

Business Family

4/10

Poor

08 May 2023

Richard

The property is pretty run down. It appeared to me that some people actually live there. I traveled alone so it was ok for me, but there is no way my wife would stay there.

Leisure Self

10/10

Exceptional

29 Apr 2023

Anita

The rooms need a thorough cleaning and updated

Business Family_with_children

8/10

Excellent

18 Apr 2023

Corinne

Comfortable and clean for the money.

Leisure Partner

4/10

Poor

08 Mar 2023

Gregory

Place felt like we were walking into a prison, and the area was very downtrodden. We felt very unsafe staying here, for a multitude of reasons.

Leisure Family_with_children

6/10

Pleasant

07 Mar 2023

Gerrit

We were in the end unit... the hot water did not get hot, only warm... not what we like in a bathtub.

The Wifi hardly reached the room and would not allow us to stream.

Business_and_leisure Family

4/10

Poor

25 Dec 2022

Joseph

The attitude of the person that checked me in

Leisure Self

2/10

Poor

12 Nov 2022

Verified traveler

Awful place

Room was in dismal shape, smelled of cat pee and sheets were stained. Drunk people were hanging out in the parking lot.

Friends_and_family Friends

6/10

Pleasant

19 Oct 2022

Gilles

Le wifi is not good,no coffee,no Kleenex

Partner

8/10

Excellent

18 Oct 2022

Kurt

The room was ok, older but clean, couch was terrible. Staff were nice and for the price it was as good as you could ask for.

Leisure Partner

2/10

Poor

19 Sep 2022

John

Rough!

Motel is way past its prime in desperate need of a total overhaul. Please note the mold on the inside of the cabinets in the photos below

Self

6/10

Pleasant

11 Sep 2022

Patrick

Room was clean and bed comfortable. Only problem was shower was cold but bathroom sink was hot.

Friends_and_family Family

6/10

Pleasant

08 Sep 2022

Herbert

Cheapest bed in the area clean sheets and Hot water is the plus side. Property conditions in the room we're pretty bad I had a big crack in my door you can see daylight through about a three-quarter inch wide okay for me I'm Solo Traveler but not for everyone

Leisure Self

2/10

Poor

05 Sep 2022

Verified traveler

Terrible Hotel

Everything reaked of cigarette smoke in the non-smoking rooms. There was blasting music outside of our room until 10:30 at night fueling what seemed like a low-budget prostitution ring - all complimented by paper thin walls so we could hear every bit of what was going on. A significant amount of black mold spots in the bathroom. The TV constantly broke up, and the bed sounded like rubbing metal any time you moved on it. There was hair around, a dirty towel, and the sink backed up when we used it the first time.

Partner

6/10

Pleasant

21 Aug 2022

LINDA

Served it’s purpose as a place to sleep. Nonsmoking room reeked of smoke. Pdo d walk area had empty poop bag stand, and tissue holder in room had no tissues.

Leisure Pet

8/10

Excellent

21 Aug 2022

Stephen

Can’t picture staying here for a long time but for a day or two it was fine. Would benefit from having more plugs in the room, you have 2 outlets at the vanity and 1 on the desk and that is it. Room was clean, no complaints. Fridge, freezer and microwave functioned as they should. I’d stay there again if I’m in the area for a day or 2.

Business Self

8/10

Excellent

08 Aug 2022

Charmaine

Only that non smoking room smelt like smoke

Leisure Partner

10/10

Exceptional

26 Jul 2022

Janet

Knights Inn was clean and the staff was courteous and helpful

Leisure Self

10/10

Exceptional

18 Jul 2022

Lisa

I love the people they are so friendly

Leisure Partner

4/10

Poor

17 Jul 2022

Rebecca

Horrible stay this time

The bed and pillows were absolutely horrible spaces in flooring fridge didn’t get very cold smoke smell in room upon arrival. Good note was training a new employee who was very pleasant

Friends_and_family Friends

4/10

Poor

27 Jun 2022

Roberta

Not so cool

Though my AC was going full blast the air was not so cool so it made for difficult sleeping in humid W.Va.

Business

6/10

Pleasant

16 Jun 2022

JEFFREY

Itb was good for 1 night stay,near gas and resturants optionsd

Self

8/10

Excellent

26 Apr 2022

Corinne

Nice room and comfortable bed. They could provide ultra filtered milk or creamers for their coffee. The powdered creamer makes it undrinkable.

Leisure Partner

10/10

Exceptional

15 Apr 2022

Paul

Absolutely enjoyed my stay. In particular, the young man with the beard and another front desk employee, Heather, were very helpful and accommodating with amenities and questions at any hour of the day. The hotel is well run and has outstanding staff. Many thanks for a great visit. I’ll be sure to return.

Business_and_leisure Self

8/10

Excellent

06 Apr 2022

Paul

The exterior is nice however, the laminate floor really needs a mopping as opposed to a swiffer. When walking out of the shower to the sink your feet look like mud on the bottom. It’s a clear sign the floor needs a cleaning. I found that I also needed to wipe all surfaces with a damp hand towel for the dust. Bags placed on shelves reveal a need for a cleaning.
Kudos though to the woman at the desk who works the late afternoon/evening shift. She always greets with a smile and makes guests feel welcome and at home.

Business_and_leisure Self

10/10

Exceptional

06 Apr 2022

Paul

The property was nice and clean on the outside.

Business Self

2/10

Poor

05 Apr 2022

James Butts

Never got Wi-Fi information no morning coffee

Leisure Self

10/10

Exceptional

25 Mar 2022

Paul

I liked the stay. The only thing that bothered me in the multi-day stay was that my request not to have the maid come in was not honored. I can understand how it would happen as the maid probably cleans all the rooms daily. I just didn't want anyone in the room when I was not there. However, when I left someone did enter against my expressed wishes to the front desk receptionist.

Leisure Self

8/10

Excellent

19 Mar 2022

Dave

Big tv

Leisure Friends

10/10

Exceptional

17 Mar 2022

Paul

I really enjoyed the stay at the Knight’s Inn in Martinsburg, WV. The staff was accommodating and friendly plus the room was renovated and comfortable.

Leisure Self

10/10

Exceptional

03 Jan 2022

Lois

Exceptional personnel. First room had faulty heating and cooling system. Second room had faulty remote and/or tv.

Leisure Family

6/10

Pleasant

30 Dec 2021

Ron

Good very basic room

Just a basic room for one night. But clean no frills

Self

8/10

Excellent

20 Dec 2021

Verified traveler

Fine, fine, fine

I was worried about this booking remembering that I picked a cheap site just for a place to sleep while on the road. It ended up exceeding my low expectations. It’s nothing special but it was clean and the service was nice. The room had been “renovated” but looked very DIY. I appreciated that it was not a carpeted floor. We had a dog and it was a good option for pets.
No smell, no bugs, no frills! A fine stay.

Friends_and_family Family

2/10

Poor

28 Nov 2021

Terry

Don’t ever stay at this hotel!!

The worst hotel that I have ever seen. The tv remote was taped together. Electric plug hanging out of the wall. The refrigerator was full of water that emptied out all over the floor. The safety door catch was broken. All the appliances were unplugged. Just terrible.

Self

2/10

Poor

19 Nov 2021

robert

Absolutely horrendous. They were supposedly non smoking rooms that wasn’t the case they reeked of smoke and other bad smells. Opening the sofa sleeper was a plethora of dog hair. Went to front desk informed them they didn’t care refused to give a refund or rather said the manager is out of town and call in a few days to see what he can do blah blah bla. Absolutely horrendous place.

Business_and_leisure Family_with_children

8/10

Excellent

13 Nov 2021

Gilles

Wifi très deficient
Aucun déjeuner

Partner

6/10

Pleasant

25 Oct 2021

Sarah

Not very clean

Quiet stay. Room was dingy & smokey. Trash strewn around outside.

Self

10/10

Exceptional

21 Oct 2021

Christian

Wonderful Stay

10/10

Exceptional

13 Oct 2021

Salvador

It turned out to be a great stay for the one night I needed the room.

Leisure Self

6/10

Pleasant

10 Oct 2021

Marie Claire

I loved the fact they had an area designated for walking our dog. The rooms were older but clean. There was a lingering smell of cigarettes in our room that we didn't care for. They did however offer us a discount on our next stay due to that, should we decide to stay again.

Leisure Pet

6/10

Pleasant

08 Oct 2021

Verified traveler

It appears there are many people living there on a regular basis. lots of cigarette smokers, and butts all over the property. used to stay there alot when traveling for business. will try something else next time

Business

8/10

Excellent

21 Sep 2021

Angelica

Not comfortable on the cleanliness at all.

Not clean, not Covid ready. Smelled like cigarettes. The only thing that was good wS the check in lady that was professional and nice.

Friends_and_family Family

6/10

Pleasant

06 Sep 2021

Damian

Bedbugs

The rooms are usually ok and decent but when me and my girlfriend checked out she noticed later that day she had bug bites on her. Come to find out they were bedbugs! Now I constantly feel like somethings crawling on me. From now on as soon as I check in I’m checking the mattress for bedbugs!

Partner

2/10

Poor

24 Aug 2021

Kelly

The property is supposed to be non-smoking. The room was supposed to be non-smoking. The room smelled so badly I had to pull the covers over my head to fall asleep and it awakened me several times throughout the night.

Leisure Self

2/10

Poor

18 Aug 2021

Verified traveler

Dirty. Shower head pulled from wall when adjusting and left big hole. Bathroom floor left black on feet after bath.

Leisure Family

10/10

Exceptional

17 Aug 2021

Ludwig

Nicely done again

I have stayed here throughout my travels. Once again, once again, the front desk associate was pleasant and got me to my room in a quick fashion fashion. Keep up the good work.

Business

2/10

Poor

02 Aug 2021

Mamadou

Bad experience

it s a bum hotel need refection

Friends_and_family Family

2/10

Poor

30 Jul 2021

Verified traveler