Name: Quality Inn Spring Mills - Martinsburg North
Address: 1220 T J Jackson Dr, Falling Waters, 25419, US

10/10

Exceptional

16 Jul 2026

Armando Rosales

All good

Partner

6/10

Pleasant

16 Jul 2026

Robert

The staff/check-in: The front desk did not acknowledge my wife and I standing right in front of them. He continued a conversation without pause. A second front desk associate had to be asked by my wife if he could check us in; he was unable to perform this task, and we had to wait for the other associate to finish their conversation. I believe customers should.at least be acknowledged, even if one cannot help them immediately. This is just simple customer appreciation and courtesy.

Amenities/Room condition: The room appeared clean, but the towels were deeply stained; probably should have been replaced or cleaned more thoroughly. Under the front door, there was a large gap, which allowed some insects (roaches) to get into the room. Since we only stayed one night, we took care to monitor our space.

Breakfast: It was a Friday night stay/Saturday morning departure. Hours were from 0700 to 1000 for breakfast. We arrived at 0830. They ran out of some food items. The food was not high quality stuff; but having something was ok.

Apperance: Our window had large paint splatters from recent possible remodeling. Not a big deal, but is unsightly.

Partner

4/10

Poor

12 Jul 2026

David

Garbage cans were overflowing during breakfasts. Coffee ran out in machine. Slow to refill forks knives and napkins. Messy counter tops.

6/10

Pleasant

11 Jul 2026

Kimberly

Public areas were not very clean. Room was clean and comfortable but tv was so small I couldn’t see it from the bed.

Self

8/10

Excellent

05 Jul 2026

Yheny

Los empleados muy amables

Family_with_children

10/10

Exceptional

21 Jun 2026

Kevin J.

Wonderful

2/10

Poor

20 Jun 2026

Will

Room was nothing short of disgusting. Dirty blood and piss stained comforters, smelly sheets, floors that looked like they’d never been cleaned, stained yellow towels. Truly a gross experience. Should’ve slept in the car.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Armando Rosales

I love it

10/10

Exceptional

31 May 2026

Joy

The beds are more comfortable than mine at home. The exterior is very well lit at night.

Family

8/10

Excellent

18 May 2026

Constance

Breakfast was very limited and dining area wasn't often cleaned.

Self

2/10

Poor

04 May 2026

Cheryl

They did not have the room we booked available and refused to upgrade us so we had to move the next day. Front desk manager would not help not even try to find an appropriate solution. He refused to pick up the phone when Expedia called. Said he could not return email. We had a king suite and we could not even see the tv from the bed. Stains on bottom of mattress and stains on the top of the sheets. Not a good experience.

4/10

Poor

29 Apr 2026

jessica

We were woken up at 2:30 am by a horrible load screech followed by a bang. It was our AC unit that didn’t work after that. Wasn’t able to fall back to sleep so woke my family up to leave and head home. When I told the front desk at checkout he was unfazed and just said “oh sorry”. I was too tired to fight or argue at that point. This was our first time staying there, we usually stay nearby at a different place but figured we’d try a new spot. We will not back here again

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Melissa

Staff was extremely helpful and pleasant. Clean and comfy room. Breakfast was great! We would definitely stay here again.

Family

2/10

Poor

20 Apr 2026

Diana

The property was good but Expedia made it difficult as the hotel never got our reservation and explained that we needed to call Expedia. After 45 min and 3 support persons it was discovered there was a double booking so they canceled our reservation and told us to book again through Expedia. No way! We booked at the hotel for the same price which was quick and easy. I'll never use Expedia again and I've been a customer for years.

Partner

2/10

Poor

05 Apr 2026

Murray

Check in was a disaster. The desk clerk could not find my prepaid reservation in his systen and called Expedia help desk who couldn't see the itinerary number on my email i showed him

10/10

Exceptional

19 Feb 2026

Anye

Yes, the room was spotless.

Family

8/10

Excellent

09 Jan 2026

Ramona

The room was very comfortable and clean. AC/Heat unit was quiet. Breakfast was okay. No fruit, toaster wouldn't work and cereal dispensers were almost empty which made it hard to dispense. There was a waffle maker and scrambled eggs and sausage. Can't comment as we didn't try either one of them.

Leisure Pet

10/10

Exceptional

27 Dec 2025

Susan

Clean, nice linens, nice bathroom towels, and last but not least their coffee is great.

Business Self

10/10

Exceptional

24 Dec 2025

Donald

Was great and extremely pet friendly

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Knud

nice clean place

Partner

8/10

Excellent

30 Nov 2025

Andre

Excellent Staff

Leisure Family

2/10

Poor

27 Nov 2025

Robin

I didn't stay here. The app selected the wrong date and tried to cancel but the cancellation never went through.

Self

10/10

Exceptional

25 Nov 2025

Nehemiah

Always nuce and respectful towards me..

Business_and_leisure Self

10/10

Exceptional

23 Nov 2025

Knud

the room was nice and clean

Partner

8/10

Excellent

10 Nov 2025

Stuart

Clean and quiet

Self

10/10

Exceptional

05 Nov 2025

Shawn

Clean, looks to recently remolded, easy location

10/10

Exceptional

29 Oct 2025

Carol

The breakfast was fresh. The coffee was great!

Leisure Partner

10/10

Exceptional

26 Oct 2025

vanessa

A new place to stay

Among the places I have stayed in recent years, this one stands out for its exceptional quality. The rooms are remarkably clean, beautiful decore, and spacious. The breakfast offerings are extensive, providing a great start to the day. The staff members are extremely friendly and helpful. The location offers easy access to I-81, with a range of food options conveniently located nearby.

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Chris

We loved the layout of the room and it was very clean, breakfast was pretty good and the surround area was very nice lots of businesses around

Leisure Family_with_children

10/10

Exceptional

15 Oct 2025

Craig

This place was recently remodeled and the value for the money is definitely there

Business Self

8/10

Excellent

15 Oct 2025

Terry

Hotel was fine. Scary outside

Leisure Family

10/10

Exceptional

03 Oct 2025

Colleen

Staff was extremely friendly

Leisure Family

10/10

Exceptional

30 Sep 2025

Michael

Excellent staff and the room was spacious and comfortable seating. It’s always nice when there are places to sit other than the bed, to read a book! I would stay here again in a heartbeat.

Business_and_leisure Family

8/10

Excellent

29 Sep 2025

John

Nice stay

Nice newly update, comfortable room. Quite.

Partner

8/10

Excellent

29 Sep 2025

george

Room was nice bed was comfortable breakfast was nice

Leisure Partner

8/10

Excellent

13 Sep 2025

dennis

renovations were recently made and the place looked really nice. We were given the wrong room key and had to go back t o the desk for assistance. The TV came in well with extra channels from previous visits. Breakfast was not good. The sausages had gone bad!! Some things were omitted from the room, no clock, no towel bars.

Leisure Partner

8/10

Excellent

01 Sep 2025

Michelle

Fine

It was fine. There was some construction from the floor above and some was in the carpet on the first floor. The beds were very comfortable. They can improve by giving more towels as we had 4 people and were only given two but when we asked for more they provided it with no issue

Friends_and_family Family

4/10

Poor

31 Aug 2025

Tracey

The duvet cover was dirty. The shower smelled.
3 tiny pillows for two people asked for another and couldn’t get one. The night shift desk clerk was rude. He was talking on the phone using an ear bud non stop and was not helpful.
He didn’t seem to care about the customers as much as he did his phone calls.

Leisure Family

10/10

Exceptional

26 Aug 2025

Heather

We booked our room last minute and the staff was so helpful and friendly. Our room was clean and appeared to be recently remodeled.

2/10

Poor

24 Aug 2025

Kyle

We were put into a room that smelled of smoke on a smokeless hotel. Then we found drug paraphernalia in the bathroom, blood stains on the mattress and the smoke detector was missing. We went and reported it immediately and there was no manager and they couldn’t print out our complaint. They did nothing to correct the situation or refund our money. We filed complaints with Expedia, Choice hotels and the Health Department.

Leisure Partner

10/10

Exceptional

02 Aug 2025

Hazel

Quick overnight stay in route to vacation.

Staff was nice, hotel was clean and quiet. Perfect for what we needed!

Friends_and_family Family

6/10

Pleasant

12 Jul 2025

Mélanie

Breakfast was poor… omelettes and soggy sausages, dry sliced bread, One dry baguel on the « display ». No forks. Doors, Windows, elevator doors were so dirty
The comforter was dirty. You get What you pay for i guess

Leisure Family

8/10

Excellent

01 Jul 2025

Liz

Excellent place to stay, very nice people, great rooms, liked the pool and it's a good quiet place

Business_and_leisure Partner

2/10

Poor

25 Jun 2025

Minoka

This location is under renovation. The first room were placed in had no pillows, only on dirty blanket on the bed. Also the TV did not work. I had to go back to the desk to request a new room.

Second room was cleaner with all appropriate bed linens and pillows.

Breakfast in the morning was very poor in options.

I don't know if I would be willing to try staying here again in the future once the remodeling is finished.

Leisure Family_with_children

2/10

Poor

22 Jun 2025

Rafael

The sheets and quilts had stains - also bed ( round, yellow, big stains ) when contacted Desk for help. They said it was hard water stains. The pillows smelled like someone else’s sweat, and the floors were not vacuumed or mopped because you can still see Food all over the place on the ground. My family and I were exhausted from a long drive and covered the pillows with our towels and laid on the bed with all of our clothes on.. our children had their own Blankey and fortunately they slept better than mom and dad. The reason I chose this location was because it was on the way. As soon as I walked in, I immediately regretted it due to the people in the front and also the condition of the luggage cart. I already knew that we were in for a treat.. I’ve stayed in hundreds if not, thousands of hotels and Airbnb’s. This was by far top five worst. I woke up with Red bites on my side and back. I don’t know if it was bedbugs, but it definitely felt like them. Will be avoiding this quality in and any other quality in in the United States due to this experience.

Business_and_leisure Family_with_children

10/10

Exceptional

20 Jun 2025

Leslie

Would have liked a larger breakfast selection with milk options. Would have liked a blanket for the pull out couch. Went to breakfast before we checked out and when we returned to the room the key card had already been disabled at 8:30am. Check out is 11.

Leisure Family

2/10

Poor

14 Jun 2025

Jeff

Neither the television nor the phone worked in my room. They offered to move me but apparently the other available rooms the tvs didn’t work either. Telephone didn’t work so couldn’t call the front desk unless using my cellular.
Seem to be doing renovations, no room numbers on doors or hallways. Placards tossed on the floor in the hallways. Main lobby dirty, hallways dirty, had a big couch in my room but too hard to sit on so it’s useless. Staff didn’t seem to care about the issues and weren’t willing to do anything about it last night or this morning.
Disappointing.

Leisure Friends

8/10

Excellent

04 Jun 2025

Peggy

Check in staff unfriendly. Breakfast just ok.

Leisure Partner

8/10

Excellent

25 May 2025

Jeffrey

The hotel is under renovation, so things are not quite in a finished condition, but the room was comfortable and the staff was friendly and helpful.

Leisure Self

10/10

Exceptional

19 May 2025

Wayne

Room was updated, clean and large with double queens, bathroom was spacious, breakfast was good with hot servings. Facility is under renovation, so interior appearance was unfinished, nothing that affected the stay.

Leisure Family

2/10

Poor

18 May 2025

philip

Don’t stay here

Where to start! They first put us in a room that smelled of cigarette smoke & pee, it was obvious someone had been staying in the room still! Check-in at the desk was dismal, no one there for at least 5 minutes and when someone did show up they were on their personal cell phone. There were no waste baskets in the room, manager said they were upgrading the hotel and all the baskets were thrown out!! When I tried to call the front desk the phone had no cord! The manager brought a cord in, but now the phone was flashing a large red light, that was distracting through the night. Breakfast was another joke! They ran out of coffee before 9AM, 1 container of milk which we borrowed from the cereal section! It was also only 2%, no other milk to be found. There were only two small container of butter for waffles and/ or your toast, 1 bagel, no danish. I can go on but you get the point. I’d like to know what happened to the “quality” in quality inn? It’s far from the commercials you see on TV!

Friends_and_family Family

8/10

Excellent

13 May 2025

Verified traveler

Renovating Hotel

This Quality In is undergoing renovations. The room was clean & renovated, but our door was misaligned. There wasn’t a toilet paper holder. The deadbolt didn’t close all the way. The TV wasn’t set up, but my husband fixed that.

Partner

8/10

Excellent

06 May 2025

gilles

bien

Partner

4/10

Poor

03 May 2025

Cathryn

The man who checked us in was very friendly and nice.
Clearly they are in the process of remodeling and it looks a little run down.
My tv didn’t work, but the shower was nice and hot.

2/10

Poor

22 Apr 2025

Dina

Go somewhere else, not so much quality within

After booking online for about 100 dollars because a tree fell through my roof on Easter night, the clerk all the sudden spoke of needing an almost 300 dollar additional deposit for any amenities I may use in my giant 7-8 hour stay (got there at midnight and check-out is usually 10am). Just ridiculous in my opinion when the storm hit our area hard and it was pretty easy to see I was stressed and tired. I wasn't going to order room service or call long distance call using the hotel telephone like anybody even does that anymore. Just all around a bad vibe.

Friends_and_family Family

4/10

Poor

21 Apr 2025

Sharlyn

Needs work

The check in experience was good. The hotel wasn’t busy at all. Friendly employees. The hotel itself is in really bad shape. I’m not sure if they are remodeling or what the reason is. But it is so rundown looking. The room itself was ok. Has a tub instead of just a shower stall and no shelves to put your shower items. The complimentary breakfast was practically non existent. There were no items in the cooler at all. Just dried up eggs in one warmer and sausages in the other. Some bread to make toast and that was it for food. Overall we didn’t enjoy this stay and would not return. I feel it was overpriced for the value received.

Friends_and_family Family

8/10

Excellent

23 Mar 2025

David

Room were very clean. Hallways, etc need some work but it appeared that this was work in progress

6/10

Pleasant

02 Mar 2025

Roberta and Terry

Facility under renovation, lobby shabby, smelled of cigarette smoke in our bathroom and short staffed. Hopefully in the future they will get fully operational.

Leisure Partner

8/10

Excellent

04 Feb 2025

David

Room was newly renovated but common areas were not completed. Once completed the place will be great

Partner

6/10

Pleasant

09 Jan 2025

Susan

Average, not terrible not great

This hotel is apparently undergoing renovations. There was construction equipment in the hallway, and a strong odor. It looked like the walls were getting ready to be painted. The room was clean and nicely furnished but there were no towels at all. I had to go down and ask for them at the desk. Not a big deal, just annoying.
Breakfast was complimentary. There were not a lot of choices, but it was ok for what it was.
I needed to have my door card rekeyed after breakfast so a second trip to the front desk, and it was taken care of.
Overall an average stay. I think once they get it put back together it'll be nice. Right now, not so much.

Partner

10/10

Exceptional

08 Jan 2025

Marilyn

Room is excellent. Property is undergoing renovation. Would definitely stay again.

Leisure Partner

6/10

Pleasant

29 Dec 2024

Uddhab

Bathroom was poorly organized. Breakfast was literally nothing!!!

4/10

Poor

28 Dec 2024

Judy

Wait till remodeling is done

This hotel is under remodeling and should not be open until it is completed. The exercise room was packed with office chairs, work supplies, and totally inaccessible. There were trash bags in the hallway, unpainted walls and missing baseboards everywhere. It will be nice completed, but don't stay there now. I tried to add photos, but it would not let me upload.

Partner

4/10

Poor

22 Dec 2024

Monte

Property was under cpnstruction. Room at several things missing or not working. Contruction material and debris was in halls and everywhere. No pre notifocation of the construction was provided.

Leisure Partner

4/10

Poor

13 Dec 2024

Verified traveler

Awful!!!!

The hotel is renovating. Old materials laying in driveway in front of hotel Took 15 minutes jist to get registered. Work tools and materials everywhere. SPACKLE DUST ON FLOORS and in elevator.
Put on 3rd floor and only 1/2 carpeted. Part padding only. Spackle dust in air, shop vac in hall, storage door open with old bedding. Very scary for a 70 year old woman traveling alone. Bags of trash by doors.
Unacceptable and should get a full refund. Have asthma and had to use rescue inhalers due to air quality. Left early this morning due to stress of the environment. Then they refused to give me a receipt. Said Experia does not allow.them to print one.

Friends_and_family Friends

2/10

Poor

21 Nov 2024

Jessica

Unsafe hotel and staff that don’t care!
I have a whole list and several pictures of things that went wrong at this hotel, but the absolute worst was that they gave me my room, let me settle in and get unpacked, then gave other guests keys to my room! My teenage daughter and I were traveling alone, so this was incredibly unsafe. Luckily we were not in the room when these other guests entered the room, and luckily they were honest people and didn’t steal my things! However, we slept with furniture pushed in front of the door.
Here’s my list of everything else:
-had to walk through staff out front smoking next to a “no smoking within 20 feet of the entrance” sign
-had to check in twice due to front desk staff not being there at check in time on a Saturday (housekeeper was filling in)
-most of hotel under construction, strong paint smells, carpet staples, buckets right outside door
-door was hung very uneven and we had to shove a hand towel (not a washcloth!) in the crack to keep elevator and hallway noises out
-sticky residue on nightstand
-no toilet paper holder
-stained sheets, mismatched towels
-no water pressure
-bathroom door had lock but didn’t close all the way
-no phone or clock in room
-no cable TV
-wrong WiFi password given at check in
-expired half and half at breakfast (exp 11/11 and I was there on 11/16)
-my key stopped working at 8:30 am
Above all else, lack of care!! Not a single apology!
I wouldn’t have written this review if I had received a single apology.

Leisure Family

4/10

Poor

11 Nov 2024

Tim

It was currently under renovation. The outside looks nice, the inside is dirty.
No hot water in the sink. Sounds like mice running everywhere at night

Business Self

4/10

Poor

31 Oct 2024

Philip

Slow renovations

Nice big room probably renovated, but unfinished in detail.
The worst thing was shear curtains with verystrong lighting in the parking lot the windows face, we could read with the lights off at night!

Partner

2/10

Poor

29 Oct 2024

Dennis

Deceptive reading on Hotels.com

The inn was being renovated, and the room was incomplete. The desk lamp had to be plugged in unplugged to turn on because the switch was broken. The hairdryer did not work. The TV was not hooked up until we requested it. We stayed two days. The room was not clean. The wet towels were not picked up, and the bed was not made. Also, The elevator was very stinky and unclean. The breakfast was good and the staff were kind and we’re willing to hear feedback. well, I understand the end was under renovation. This was not acceptable.. Hotels.com should make sure of their ratings. It had a high rating. If it is going through renovation, the Hotels.com needs to get quickly up today and let the public know.

Partner

8/10

Excellent

25 Oct 2024

Annette

Good place for pets. The rooms do not have carpeting, are spacious, and the first floor has sliders to the outside. There are grassy areas to walk pets and there is s small playground for children.

6/10

Pleasant

18 Oct 2024

William

This is really an unfair review as the property is currently under construction. The remodeling is continuing while the rooms are being let out, and not all of the improvements are finished for the rooms. Some lights work, some don't ... the tile floor in the bathroom still has grout staining the surface, the rugs are dirty, etc.

Leisure Partner

8/10

Excellent

17 Oct 2024

Peter

Affordable but not the best accommodation in fairly outdated rooms.

Leisure Family

10/10

Exceptional

13 Oct 2024

Verified traveler

Would visit again!!

Our stay was great//easy checkin//room was clean and recently remodeled//breakfast was offered sausage eggs with cheese delicious waffles juice coffee//there was old furniture stacked up in the lobby because of renovation but easy to look past because this was my a very nice stay

Partner

10/10

Exceptional

04 Oct 2024

Zachary

Good progress

Business

10/10

Exceptional

02 Oct 2024

dale

renovated

8/10

Excellent

21 Sep 2024

Colleen

We had a very good experience. Staff courteous, room clean, nice breakfast….the outside could be nicer and it was under construction, but that is progress. 😊

8/10

Excellent

16 Sep 2024

Kathleen

We usually stay at this loxation vecause of close distance to our son and wife and grand daughters.

Friends_and_family Family

10/10

Exceptional

19 Aug 2024

Charles

A Great Work In Progress

From the moment we entered (5 hours before check-in) until the moment we left, we had a great experience! We came to meet friends who arrived the day before. The manager welcomed us, offered us coffee, described the area where renovation work was underway, and offered to answer any questions.

When we arrived later to check in, it was awuick and ready check-in, the room was clean, well-furnished, and everything was in working order. We took advantage of the beautiful weather and headed out to the pool, which was clean and just the perfect temperature. (Cleaning was in progress when we first arrived)

There are still signs that this hotel had been in need of a major makeover, with peeling wallpaper and stained (not dirty) carpeting in the halls. Work is underway, and currently the half are cluttered with a mix of old and new furniture.

Breakfast was adequate, if not spectacular. Cook-it-yourself waffles, link sausage and scrambled egg patties made up the hot portion, varieties of dry cereal, instant oatmeal and bread products were available, along with coffee, tea, juices and yogurt.

Or whole family is looking forward to returning to this hotel in the future.

Friends_and_family Family

8/10

Excellent

17 Aug 2024

Kirby

Older property currently under renovation

Convenient location off I-81. Hallways filled with old furniture and replacement furniture in boxes but my room was fully updated. Bless them for keeping the small bottles of shampoo and conditioner plus small bars of soap.Breakfast buffet was average with both hot and cold selections. Good value.

Self

2/10

Poor

09 Aug 2024

Patty

The hotel was under going complete renovations. The place was dirty and cluttered. It was unsafe for guests and shouldn’t have been opened. We left and have requested a refund but haven’t gotten a response from Expedia.

Leisure Partner

10/10

Exceptional

06 Aug 2024

Jessi

Hotel was renovating so some things were out of place, but overall was clean and staff was friendly.

10/10

Exceptional

06 Aug 2024

Jessi

The hotel was in the process of remodeling, so some things were a little out of place, but everything was clean and service was great.

Leisure

4/10

Poor

02 Aug 2024

Jeremy

They are doing mass refurbishing and it's not well coordinated. The direct employees sat around like they would rather be on their phones. I don't have high standards but this was definitely below average. Additionally the workers are leaving windows open and there are flies and fruit flies everywhere. Fruit flies in my drink this morning was kinda gross. I'm sure it will be better once they finish refurbishing.

Leisure Friends

10/10

Exceptional

29 Jul 2024

Sharon

Great stay.

We were given a large, corner room. The room had just been renovated, and the hotel was in the process of being renovated.
The staff were friendly.
The breakfast had a nice variety of cold and hot foods.

Partner

4/10

Poor

20 Jul 2024

Patricia

Chambre très sale cheveux dans la douche, draps sales , plancher tres sales ne recommande pas, par contre piscine propre

Friends_and_family Family

2/10

Poor

19 Jul 2024

Robert

This place was unbelievably bad. No towels, soap washcloths, etc. No toilet paper. Drawers in the dresser were full of dirty clothes!!!
TERRIBLE PLACE

4/10

Poor

19 Jul 2024

Verified traveler

Not Recommended

Upon arrival, we waited 15 minutes for someone to check us in. There was no one around and it wasn’t late. The other review talk about the renovations and the first floor was really torn up. Once we finally checked in, it was apparent our room hadn’t been thoroughly cleaned. There were stains on bedding, lampshades, and carpet, the AC unit was physically falling apart….we discussed leaving but were too tired. The breakfast was okay, but we were happy to get back on the road. I wouldn’t stay again.

Friends_and_family Family

8/10

Excellent

17 Jul 2024

Tammy

Its a good place to stay. Pet friendly. The breakfast was great. They are in the middle of renovation, so the property is a bit disheveled. The rooms were clean for the most part. It wasn't noisy, so we could actually relax and get some sleep. The pool was immaculate. The staff was accommodating. All in all a good place to stay.

Leisure Family

10/10

Exceptional

11 Jul 2024

Riley

Everything was ok

Leisure Self

4/10

Poor

07 Jul 2024

Linsey

Won’t be back.

The room was clean and relatively odor-free….which is all I can say. Hotels should have to list when they’re under construction so you’re prepared for what you’re walking into. The front desk person was abrupt and the front desk area was only about 4ft wide with the construction. The rooms are tighter than I’m used to in Choice hotels of the same price point and this is the first time I’ve seen beds with throw pillow sized pillows. The pool doesn’t even have water in it. At 7am, the eggs were cold and there were only three that weren’t replaced for the hour we were down there. They had the smallest coffee cups I’ve ever seen. The price point wasn’t worth the stay.

Friends_and_family Family

4/10

Poor

01 Jul 2024

Linsey

Won’t be back.

The room was clean and relatively odor-free….which is all I can say. Hotels should have to list when they’re under construction so you’re prepared for what you’re walking into. The front desk person was abrupt and the front desk area was only about 4ft wide with the construction. The rooms are tighter than I’m used to in Choice hotels of the same price point and this is the first time I’ve seen beds with throw pillow sized pillows. The pool doesn’t even have water in it. At 7am, the eggs were cold and there were only three that weren’t replaced for the hour we were down there. They had the smallest coffee cups I’ve ever seen. The price point wasn’t worth the stay.

Friends_and_family Family

2/10

Poor

30 Jun 2024

Amy

Not nice. Shower didnt work, floors dirty, dirty towels under bathrooms counter, curtain wouldnt close, breakfast not fresh

Business

4/10

Poor

29 Jun 2024

Mary

This property seems to be half renovated. Pool is not operable. The carpets are all stained with paint. Our first room had a broken window lock to the outside and the door was ajar when we arrived. The second room was nominally better but smelled of paint and had bugs in it. I understand that this is a budget hotel, but this was beyond.

Leisure Family_with_children

6/10

Pleasant

28 Jun 2024

Cassandra

The hotel was being renovated so there was the ordinary renovation dirt and disorganization. Our room booked for four adults only was provided with three towels and the bathroom did not seem to have been cleaned at all since the last occupant. The breakfast area was missing several items and not restocked, including napkins and ketchup. The key cards were very easily demagnetized and we had to get them reset several times because we got locked out. Overall it was decent, but not my first choice for the future.

Friends_and_family Family

6/10

Pleasant

25 Jun 2024

Verified traveler

Decent, but not great. Still above average

Hotel was in the middle of much needed renovations. Service was pleasant enough. The first room we were given was clearly not ready and still in the middle of cleaning, but had been left for the day. Bed was comfortable once we got to a room that we could stay in. The pillows were super small!

Partner

2/10

Poor

24 Jun 2024

Randy

Pool had no water. Showers didn’t work in numerous rooms. Dirty. No help at front desk. Very disappointed compared to previous stays here!!! Will never go back

Leisure Family

6/10

Pleasant

23 Jun 2024

Samuel

Under construction

We have stayed here several times due to proximity to family that we visit in the area and each time has gotten worse. The pool was not in operation, nor was the gym. The place is falling apart and there is construction being done in numerous places. The room itself was not very clean. Breakfast was ok.

Friends_and_family Family

4/10

Poor

22 Jun 2024

Verified traveler

Pool is still under renovation. The food at breakfast was poor. The room although recently updated, it was still not clean.

Friends_and_family Family

6/10

Pleasant

14 Jun 2024

Kyle

Under construction

Room was decent and comfortable enough for the price, but unfortunately the hotel is undergoing renovation. Many of the amenities are not available, such as the gym and laundry.

Business

6/10

Pleasant

13 Jun 2024

Philip

Give them a chance

I believe there were new owners and they were renovating. The room was fine but the halls were messy with construction equipment and debris.
The breakfast was on the poor side.

Partner