Name: Red Roof Inn Martinsburg
Address: 209 Viking Way, Martinsburg, 25401, US

4/10

Poor

23 Jul 2026

yvette

I like the quiet room at night. I don't like that the WIFI hasn't worked for 2 days. I have 4 more days and I need internet.

2/10

Poor

11 Jul 2026

MICHAEL

The place was an absolute pigsty

Partner

6/10

Pleasant

08 Jul 2026

John

Ok

Partner

8/10

Excellent

15 Jun 2026

Melissa

Stayed here as it was the cheapest place I could find close to Harper's Ferry, 30 min away. Similar to what you'd expect at a super 8, could use some updating at least concerning the rooms' exterior glass doors. Looks like several people are living the hotel life while I was there, but my room was clean and bedding was nice. Not far from interstate and lots of shopping nearby.

Self

2/10

Poor

10 Jun 2026

Freddy

Bed bugs! Not much else to say!

6/10

Pleasant

07 Jun 2026

Bryan

Just ok

Self

4/10

Poor

04 Jun 2026

Gloria

The property was old and not kept up. Although the linens appeared to be clean, the floors were filthy. The staff was friendly and nice, but the hotel itself was very much below grade.

Partner

8/10

Excellent

15 May 2026

Doug

You can tell the property is dated and needs some work but overall the rooms were clean and the staff was helpful

Self

2/10

Poor

17 Apr 2026

Melody

The hotel wasn’t clean and the rooms were shabby… was disappointed once o walked inside the lobby and saw the conditions.. and then to see the signage on the front door that said “locals not allowed”. I wouldn’t recommend to anyone…

Self

8/10

Excellent

03 Apr 2026

Theresa

The staff are friendly and polite. The rooms could use some repairs. The AC works fine but filters should be cleaned. In my opinion the hotel is pet friendly.

Partner

6/10

Pleasant

18 Mar 2026

Sharon

Pet friendly, smelled like smoke in the halls. Diety room. Bathroom clean. Heat worked. Very noisey. Would never stay thete again

Pet

4/10

Poor

14 Feb 2026

Patricia

No amenities, not even a box of tissues or bar of soap. The room above us was noisy, walked the floors all night dropping things. The plumbing was noisy and someone above took showers at 2am and 5am. I was awake all night! I heard someone shouting during the night as well. The room was clean but in dire need of upgrades.

10/10

Exceptional

26 Jan 2026

Joey

Everything went smoothly as usual

2/10

Poor

25 Jan 2026

Jorge

Bed had been slept in and was not remade. Light didn’t work. Used bath towel on the ground. Dirty hallway. Cockroach in plain sight. Front desk and hallways smelled like smoke. Horrible experience.

Leisure Family

8/10

Excellent

18 Jan 2026

Joey

Awesome staff, always very accommodating!!

10/10

Exceptional

26 Nov 2025

james

clean and safe

Leisure Pet

10/10

Exceptional

01 Nov 2025

Eugene

Yes they were very courteous

Leisure Self

6/10

Pleasant

17 Oct 2025

Heather

I know dog friendly but clean the hall way carpets

No soap in dispenser

Coffee more like hot colored water

Dirty razors left in night stand drawer from previous guest

All mirrors needed clean

But @ $70 a night what did I expect

Leisure Self

2/10

Poor

14 Oct 2025

Terri

Worst stay

The hotel left a lot to be desired. Overall, it was dingy and falling apart. Out of order elevator (thankfully I was only on the 2nd floor). The room had issues like a large hole in the bathroom door, weird sink holes in the floor, and a broken duct taped window. The lights and a couple of the appliances including the TV were not ready or plugged in. I was left to find working plugs. Of the two beds, one had stains on the sheets. And there were bugs. Some of the furniture was broken. Very thin walls with oddly noisy guests.

Honestly, despite paying for 2 nights, I left early.

Self

4/10

Poor

02 Oct 2025

Jennifer

Climate was fine. Check-in staff was friendly, out going was meh. Pet area was very far away.

Self

2/10

Poor

23 Sep 2025

John

Unfriendly staff and room was not made up

Leisure Friends

2/10

Poor

11 Sep 2025

JULIO

May give it another try. Location very coconvenien

Room needed better cleanness. At arrival, there was a cigarette but next to the nightstand. Issues with plumbing. Sink leaked. Had to request extra towels to soak water on the floor. Day staff at front desk was very friendly, and really concern about my comments. Linens were not exactly fresh.

Business

4/10

Poor

18 Aug 2025

Lisa

We had to lift the handle to the door room to get the door to close the hinges are so bad there is a large gap at the top and bottom of the door. There was a weird smell in the lobby and slight smell in the room. The room was clean but the shower heads need replaced as they are clogged and a lot of calcium build up.

2/10

Poor

28 Jul 2025

Carlos

Do not book here!

Dirty, bad conditions inside and out. The smell was not very good either. The boxsprings were dirty and stained i diidnt even look at the mattress. I just checked right back out even though I would lose out on my money. No way I could stay in that room with my son.

Friends_and_family Family

2/10

Poor

25 Jul 2025

Warren

Totally disgusting

This was absolutely the dirtiest nastiest hotel ive ever stayed in. The roof had blood or mold on it. The matress sheet had stains on it. The towel had a blood stain on it. The tv had mold and or puke on it. The tv remote didnt work as it had clear tape holding the batteries in which im pretty sure had a hair stuck to it. Absolutely disgusting.

Self

2/10

Poor

24 Jul 2025

linda Lee

There was no rooms available that didn’t have animals in it and previously smoked in the whole building smells of old cigarette, smoke odors, and Animal odors. due to my allergies, I wasn’t able to stay no rooms for accommodating my needs

4/10

Poor

12 Jul 2025

Douglas

One pillow for each occupant floor was dirty. I hope all your properties are not in this condition.

4/10

Poor

12 Jul 2025

Verified traveler

don't stay here

room was rundown and old paint falling off the walls holes in walls.tv you couldn't see poor vis.no shampoo or soap.floor was dirty.hair in the shower.The hotel is so old and needs an overhaul

Friends_and_family Friends

2/10

Poor

07 Jul 2025

Peter

NO... STAY AWAY

The instant you walked through the front door there was a horrible smell that only got worse as you moved from the foyer to the front desk. The front desk was on the phone arguing so we stepped away for a second to allow him to finish. Once we got to the room the smell continued. We noticed as we opened the door that the safety feature on the door was busted and repaired with \"bubble gum\" . Towels were stained and not to my surprise there were dead baby roaches on the sink. The floor must have been mopped with sewer water as it was sticky and dirty as well. Hotels.com should remove this listing from their option of hotels in this area.

Partner

8/10

Excellent

07 Jul 2025

Kenneth

Hotel looked old but room was clean.

Friends_and_family Family

8/10

Excellent

06 Jul 2025

Richard

Good place for a traveler, friendly staff, decent price, and fairly clean. Even though its smoke free the room it smelled like cigarettes, went to open the window to air it out... most of the smell is the curtains. The bathroom had evedence of old water damage and the shower head leaked where it was threaded on the pipe, the water sprayed in to the corner of the tub so its not a big deal, also there wasn't much light in the bathroom. Overall not bad but some things could be better.

Business Self

6/10

Pleasant

30 Jun 2025

Brittany

Red Roof Inn is a good hotel if you are looking for a cheaper but decent place to stay. There is no breakfast provided, but AC is decent and the beds are comfortable. The shower/bathroom area seems poorly designed, but it is not unmanageable.

Leisure Partner

8/10

Excellent

30 Jun 2025

Gregory

Nice simple dog friendly hotel

8/10

Excellent

29 Jun 2025

Frederick

Ok

8/10

Excellent

27 Jun 2025

stephen

Our dogs loved it

We had been van camping but temperatures were in the high 90's and we couldn't stand it any longer. Checked for pet friendly motels and found this one. When we entered our room, we were stunned by the temperature and found the air-conditioner set at 64 degrees. It certainly was nice but we had to change it to 69 degrees for sleeping.

Partner

2/10

Poor

23 Jun 2025

dawn

We did not stay at this hotel. It was filthy and dilapidated. The door to room did not shut properly and the deadbolt was not working. It appeared that the door had been kicked in at some point. The whole place was shady and gross. I took pictures and will be contacting the manager on Monday for a refund.

6/10

Pleasant

17 Jun 2025

joseph

Dated…Bathroom shower not cleaned. For the price it was ok.

Friends_and_family Family

6/10

Pleasant

28 Apr 2025

DONNELL

How my room was by the stair,, n they kept on goin up n down steps n door slamming all nite long no sleep....

Business_and_leisure Family

6/10

Pleasant

25 Apr 2025

Lori

The room was dirty with toothpaste from the previous occupant in the sink . Desk clerks were polite.

8/10

Excellent

20 Apr 2025

Chris

Sleeping and showers all the room was needed for during family visit. Completely satisfied with stay.

Friends_and_family Family

10/10

Exceptional

15 Apr 2025

SHEILA

was a little noisy in the evening hours. someone seemed to be dancing above us

Business Partner

10/10

Exceptional

31 Mar 2025

Quinn

I've stayed at this location before. The staff is always friendly. One thing they should work on is having more ice machines. There's only one and it's on the 1st floor. It wasn't working this time. Other than that no issues.

Business_and_leisure Pet

8/10

Excellent

13 Mar 2025

Skyler

Nice for a casual stay.

Business_and_leisure Self

4/10

Poor

06 Mar 2025

Paul

Not the best choice for the area.

Hotel was showing its age. The elevator was not working. The pillows and bedding were insufficient. The room was noisy due to the traffic on the interstate. No kleenex.

Partner

10/10

Exceptional

01 Mar 2025

aaron

Room was clean, staff was nice, it’s a nice location right off the highway.

Leisure

6/10

Pleasant

02 Feb 2025

Susan

Bed topper had stains all over

6/10

Pleasant

02 Feb 2025

William

It's just a place to stay. Nothing to write home about. Furnishings old and makshift field repairs for room damage. Exterior door swipes (at least one) doesn't work so the hallways/stairways cannot be secured. Good nightly rates, but you can see the reason the rates are low is the overall condition of the property.

Business Self

8/10

Excellent

02 Feb 2025

Liliana

Overall it was a good hotel and room. It’s a bit rundown, although my room was perfectly. Jean and looked nice, bathroom door didn’t close properly nor did the door to the hallway, which didn’t even have the safety lever. But for $70 it was fine for a night.

Business_and_leisure Partner

6/10

Pleasant

25 Jan 2025

Sheila

The staff was wonderful, the beds comfortable. The only complaint is that the fridge smelled like old fish to the point that if you opened it, the whole room would stink for awhile. The fridge was not dirty it just reeked really bad.

Leisure Partner

10/10

Exceptional

20 Jan 2025

Mark

Pet friendly

Leisure Pet

4/10

Poor

09 Jan 2025

David

Didn't like anything. Poor condition of the building. Weird staff. Mattress was like plywood.

Leisure

8/10

Excellent

26 Dec 2024

Ronda

Quick stopover while traveling. Excellent value. Clean and comfortable. Would recommend.

Friends_and_family Family

10/10

Exceptional

22 Dec 2024

Ashton

For the weekend it was 140, when we had a horrible experience at another hotel we were in town visiting family we were forced to leave because of my service animal. This was the only place we could afford this will be our new go to hotel everytime we come visit family. I have no complaints about this hotel.

Friends_and_family Family

10/10

Exceptional

04 Dec 2024

Nona

Nice

Business Self

10/10

Exceptional

03 Dec 2024

Nona

Nice

Business Self

4/10

Poor

21 Nov 2024

Catherine

I paid for a king accessible room. The staff was very accommodating and even assisted me and my luggage to my room. I was taken to the furthest room on the end. When I got into the bathroom, there was a corner of the wall near the sink and bathroom and it looked like it was undergoing repairs. I thought, ok, use the wall. Then I took a shower. No bar in the tub? I had just finished rinsing when the handle fell off and landed in the tub!! I yanked back the curtain and bumped my hand on something metal. I pulled the curtain in the opposite direction and found the safety bar AND a sign warning me to place a mat on the tub to prevent falls. How was I to know to lift the entire curtain to search for hidden accessories? I finally got settled into bed, grabbed the remote...didn’t work. Had to get up, got down to the desk. Got up a 2:30 to pee. Watched a cockroach scurry across the bathroom floor towards the bed. Yup. I asked about the \"handicap accessible room.\" I was told that since the elevator was broke, they thought they would give me a more accesible room to get to. (All the handicap ♿️ rooms are on the second floor). I said it would have been nice to inform me. That staff member that night did apologize. The next morning, as I was leaving, I stopped at the desk and spoke with a gentleman and told him I was extremely unhappy with my stay and why. He replied, \"I'll let management know.\" I never heard from anyone.

Leisure Pet

8/10

Excellent

15 Nov 2024

Nona

Nice

Business Self

4/10

Poor

28 Oct 2024

LARRY

Hotel from Hell

This was one of the worst Hotels we have ever stayed at , The The room did not not a any chairs to sit like the web site showed. The bed sheets have hole in them, the was little to no lighting in the bathroom . the door to the room had a large gap all the way around the the you could see in the hall way through the crack. there was what seemed to be a lot of homeless people hanging around the hotel . At night it was loud and the room next to ours played the tv loud all night. buy for this place was a dump

Partner

4/10

Poor

25 Oct 2024

Verified traveler

Good service but poor hotel quality

Hotel had good customer service but terrible quality. The sheets had stains all over them. The floors looked like they hadn’t been swept between people. Your feet looked black after walking around and that’s due the fact that it didn’t look like it had been mopped in weeks. The hotel needs updating as well. Our room had outside doors and they did not seal. The door frame was falling apart and so was the walls around it. The ac smelled like mildew and didn’t blow very high at all at first. Upon showering I could see streaks of what looked like a man’s beard trimming on the shower walls. This place needs some better upkeep and could use some remodeling or at least fix the issues in the rooms.

Friends_and_family Family

4/10

Poor

19 Sep 2024

STACEY L

Convenient off highway, easy online check in but computer took a while once we arrived in lobby. Front desk staff was friendly and helpful. Our room was dirty. 2 double beds, one was ok. The other mattress cover was disgusting. Blood and other gross stains all over it. We wouldnt even sit on that bed. There were tufts of hair all over the floor and just dirty in general. There was no remote for the tv and had to get one from front desk.

2/10

Poor

11 Sep 2024

Verified traveler

ROACHES

Business

6/10

Pleasant

07 Sep 2024

Melissa

Staff were friendly. Other than that, yuck.

Leisure Family

8/10

Excellent

05 Sep 2024

william

Door had damage. Gap around door you could see thru. Bathroom door had a whole in it the size of a fist.

Friends_and_family Family

10/10

Exceptional

01 Sep 2024

Michael

Needed a place to stay. Had no problem booking. Cheap. Slept, left. Not a place for everyone. You may have to have a tolerance for colorful people.

10/10

Exceptional

30 Aug 2024

Michael

One of the better places I’ve stayed at. Clean and comfortable and the checkin was quick and easy. I’ll stay here again next time I’m in town.

Self

4/10

Poor

25 Aug 2024

Gus

room smelled moldy I ended up getting sick and had to shorten my vacation

Leisure Self

2/10

Poor

20 Aug 2024

Chris

Very dirty room with bugs in the windows and floors not mopped

Business Pet

10/10

Exceptional

18 Aug 2024

Bruce

It was a great place to have a room.

Leisure Self

6/10

Pleasant

16 Aug 2024

Cindy

…

Business Family

2/10

Poor

29 Jul 2024

Milt

The pillows on the beds had hair on them and sheets on one of the beds looked blood stained. The security on the property was lax and there were some undesirables hanging out around the area that made one feel unsafe. There were many other notable things that were negative about the property. I'd be glad to send some photographs of some of the things mentioned.

Leisure Family

2/10

Poor

24 Jul 2024

Joana

No one was at the front desk to check us in. Sign said back in 5 minutes. No one showed up after 30 minutes of waiting. Went to another hotel.

8/10

Excellent

12 Jul 2024

Joseph

My one problem what noise from the nearby highway, because I am a light sleeper. But, I am sure this is typical for most highways by expressway exits.

10/10

Exceptional

21 Jun 2024

Ryan

Nice staff, decent room

Leisure Family

4/10

Poor

27 May 2024

Louis

Doors broken, holes in door. Door not closing properly. I took pictures. Couldn't believe it. Should have gotten a complete refund.

Leisure Family

4/10

Poor

26 May 2024

Verified traveler

Room was unfinished with paint patches; missing moulding, command hooks instead of towel bars, dirty bedding and pet hair on the floors.

Friends_and_family Family

8/10

Excellent

22 May 2024

ALEXANDER

Stay was ok but it needs some update

Business Family_with_children

8/10

Excellent

15 May 2024

Tammy

It was centrally located to dining and shopping.

Business_and_leisure Family

2/10

Poor

03 May 2024

Chandler

Soon as we got here , no hot water in our room. Smells like smoke in our Non smoking room.

Business Partner

6/10

Pleasant

05 Apr 2024

vincenzo

dirty, found food on the floor, decrepit walls and doors

Business Self

6/10

Pleasant

15 Mar 2024

Robert

Budget friendly and a good central location

Business Self

4/10

Poor

18 Jan 2024

Arianna

The room had visible damage from prior guests, the shower did not have hot water easily accessible, the check in process took almost 20min of standing at the desk while the computer moved at a gacial pace, the check out process was long as well as there was no staff behind the counter. The room clearly smelled of smoke from prior guests. I will not be renting a room here again.

Leisure Pet

6/10

Pleasant

01 Jan 2024

Wendy

It was nicely decorated for the holidays. There was no breakfast. The coffee area wasn't refreshed.
Older building and room with a stale odor, it was cold the heat wasn't turned on when I arrived. Restaurants nearby within walking distance.Sparse toiletries. It seems like no one really takes pride in this place, with a breakfast, nice coffee and some snacks and better maintenance this could be a nice place.

Leisure Self

10/10

Exceptional

24 Nov 2023

Mary

Everything and everyone was great...the bathroom needs a trash can that's my only complaint

Leisure Family_with_children

10/10

Exceptional

15 Nov 2023

Quinn

I've stayed at this hotel before. The staff is always friendly and helpful.

Pet

6/10

Pleasant

09 Nov 2023

Margaret B

Didn’t feel safe, guests hanging out in lobby and outside. Bed was old and saggy

Leisure Self

10/10

Exceptional

04 Nov 2023

Leah

Cleanliness fair, customer service excellent, bldg a little run down , fair price

Partner

10/10

Exceptional

29 Oct 2023

James

That hotel was so nice that i will definitly be back.

Self

10/10

Exceptional

27 Oct 2023

Leah

Clean and comfortable rooms at good value

Partner

10/10

Exceptional

23 Oct 2023

Brad

staff was nice people playing music/drinking beers in parking lot outside my window from 7p-11p was a little annoying. bathtub didnt drain very well. that was nasty. people were definitely living there. so it had that vibe to the place. nothing happened to my truck over night. so that what good. staff was great but won't be staying at a red roof inn again.

Business Pet

10/10

Exceptional

02 Oct 2023

Heather

Great price, quiet and great location

Hotel was decent enough was looking for a reasonable stay somewhere so we can take multiple mini vacations, hotel staff seemed friendly enough, I will say one thing we got a king suite and it wasn’t a bad room but it desperately needed either a small love seat and coffee table or two chairs and a coffee table that was my only complaint really, we stayed 3 nights and it was very well located within walking distance to places to eat and sheets was right before the hotel turn in. Walmart was close by also, we are really big on eating what we can at the room and then going out for a nice meal while away saves money all and all the place was clean and dry…a fresh coat of paint would do a world of good but I. Not complaining I enjoyed our stay

Partner

10/10

Exceptional

29 Aug 2023

Richard

Excellent

Leisure Family_with_children

8/10

Excellent

27 Aug 2023

George

I think the rooms could be a little cleaner and the coffee station could be a little better. I used wipes to wipe down areas in the room that were dirty. I think the rooms could use some slight upgrades. It was great to have the fridge, microwave and coffee pot and condiments.

10/10

Exceptional

07 Aug 2023

Terrell

Ok

10/10

Exceptional

31 Jul 2023

Diana

They take dogs it is convenient and reasonable great staff

Leisure Pet

8/10

Excellent

13 Jul 2023

Kristina

The staff were very nice and friendly, however the room had quite a lot of traffic noise due to it’s location. Great to get off the highway and get to your hotel quickly but the traffic noise was noticeable. Not any fault of the hotel but worth mentioning if you are a light sleeper.

Leisure Family

8/10

Excellent

10 Jul 2023

Diana

Near interstate dogs welcome reasonable rates helpful friendly staff

2/10

Poor

13 Jun 2023

Bobbi

Rooms were dirty, urine around the toilet, bed was hard as a rock, next door was noisy and overdosed on drugs

Leisure Partner

4/10

Poor

07 May 2023

Verified traveler

Don’t. Just don’t.

The hotel booking does not mention anything about refusing service to locals. But this is posted on their door. I am repairing my home in town but live out of the area. My ID is local so they were refusing service. Thankfully my husband is still an out of state resident so we were able to get the room. I wish we hadn’t. It’s the most noisy, low quality, uncomfortable place I’ve ever stayed.

The elevator is questionable at best and takes forever for a 3-story building. Upon stepping off on the second floor the stench of people cooking almost made us ill. It sure seems like people are living here. Rooms open and people going between several.

We were put at the end of the hallway which kept us from the bulk of the odor but all night the stairwell door slamming kept us up. As did the bed which sounded like it had a plastic bed liner which crinkles and creaks with every move.

The bathroom was dirty with hair in the shower and sink. The towels are about as thin as you can get. It’s just a no on every level. You really do get what you pay for.

Business

10/10

Exceptional

02 May 2023

david

Great

Very quick check in. Friendly front desk staff

Business

2/10

Poor

02 May 2023

Mistie