Sleep Inn & Suites Hagerstown

2/10

Poor

22 Jun 2026

Tristan

Hotel smells like mold. Bugs everywhere. AC is loud and gave me a sore throat. Avoid at all costs.

Friends

4/10

Poor

21 Jun 2026

Ashley

It was alright for one night

Friends

6/10

Pleasant

21 Jun 2026

Bethzaida

No funcionaron los elevadores. Me asignaron piso 3 y soy IMPEDIDA!

8/10

Excellent

21 Jun 2026

Nathifa

If you’re looking for an affordable, clean, comfortable stay near the airport, Sleep Inn is a good option.

Partner

4/10

Poor

21 Jun 2026

Nancy

No elevator

Family_with_children

2/10

Poor

20 Jun 2026

Reina

🙁

Partner

6/10

Pleasant

20 Jun 2026

Monty

Couldn't adjust water in the shower. Cool, barely ran increased to good flow , to hot. Airport shuttle didn't run often enough. Had to wait at the airport for over 45 minutes. I canceled my reservation for Saturday and booked a different motel. Took a taxi to the airport Saturday morning. Overall, disappointed.

Self

8/10

Excellent

19 Jun 2026

Gay

Easy access to the airport and you can leave the car there for a nominal fee

Family

8/10

Excellent

17 Jun 2026

Darren

Had to book because of a canceled flight. The property doesn't have a lot in the way of amenities but the staff was very helpful and the rooms were dated but clean and comfortable. Stayed 2 nights at a good rate

Partner

10/10

Exceptional

16 Jun 2026

Autumn

Everyone was respectful and everything was clean and peaceful

Partner

6/10

Pleasant

16 Jun 2026

Melissa

Airport shuttle

Family

10/10

Exceptional

15 Jun 2026

Reid

Just hated that the elevators didn’t work.

Partner

8/10

Excellent

15 Jun 2026

Jorge

El staff nos poyo en todo pero el elevador no funcona, estuvimos varios dias y no lograron soluconar el problema

Family

8/10

Excellent

15 Jun 2026

STEPHANIE

The property was ok for one night

Family

10/10

Exceptional

14 Jun 2026

Lilibet

Good Breakfast, good servuces and good staff

Partner

6/10

Pleasant

14 Jun 2026

Marlon

Staffing not friendly at all specially the black men long hair .the Latin girl was less terrible.in average all terrible

Family_with_children

4/10

Poor

13 Jun 2026

Ebony

Unfortunately, my experience at this hotel was disappointing from the moment I arrived. The property grounds appeared poorly maintained, which immediately gave a negative first impression.
At check-in, I was informed that the elevator was out of service. For an airport hotel where many guests are traveling with luggage, this was a major inconvenience. Guests were forced to carry their bags up multiple flights of stairs, and no assistance was offered.
The strong fragrance used in the lobby seemed to be masking other issues, as the hallways on my floor smelled heavily of insecticide. Once in the room, the problems continued. The TV remote didn't work, requiring us to manually change channels, and the bathroom had clearly not been cleaned properly. When my son lifted the toilet seat, there was old urine underneath it.
Parking was another frustration. The lot appeared overcrowded, forcing many guests to park along the curb, making it difficult and stressful to back out and leave.
The only positive aspect of our stay was the air conditioning—it worked exceptionally well and kept the room ice cold. Unfortunately, that was not enough to make up for the numerous issues we encountered. Overall, this hotel fell far below expectations, and I would not choose to stay here again.

Family_with_children

10/10

Exceptional

12 Jun 2026

Carminea

Excellent

Self

4/10

Poor

12 Jun 2026

Jose

1-Clogged sink
2-The bed smell like PEE
3-Window shade not working
4-Noisy air conditioning
5-Terrible front desk staff. Especially the second shift.

Self

8/10

Excellent

11 Jun 2026

Noel

The elevation is brote

8/10

Excellent

11 Jun 2026

Terry

Our 1 night stay was great. The shuttle from the airport was a great help for us. Very pleasant driver. Our check in was quick. The room was clean and comfortable. Breakfast was delicious and a wonderful variety.
The elevator wasn't working which was a negative for us. Climbing up and down the stairs with luggage wasn't nice.

Friends

2/10

Poor

10 Jun 2026

Jeff

The room smelled of mold and smoke. There was hair on the ceiling of the shower and dirty. This was my one and only stay here. $158 was way too much for this condition if the room.

Family

2/10

Poor

10 Jun 2026

Maggie

Elevators not working, no air conditioner in the hallways and not a really attractive place.. will not recommend it to anyone.

Self

8/10

Excellent

09 Jun 2026

Doris

The toilet most of the time didn't flush without several times. Other than that things were great!

Self

2/10

Poor

09 Jun 2026

Jaeseung

Expedia should not have them on their list. Dirty and smelly room. your room as carpet it seems to be soaked in with all the moisture. I can't even imagine how much molds had been grown there..It was late night arrival so me and my wife decided just stay one night however we ended up leave hotel 2am....people cry and yelling 2am in the hallway. there's no way I could bare another hour to stay. sleep in the car would be more peaceful and cleaner. please Expedia 🙏 know who you list on your options....this is unacceptable

Partner

10/10

Exceptional

09 Jun 2026

Son

We came back from our cruise and were there early and were lucky that the room was ready so they let us checked in before 12:00. Even if they didn’t have the room ready, the breakfast area is big enough that we can seat and wait.

Family

10/10

Exceptional

08 Jun 2026

Freddy Luis

They have transport from the airport to the hotel which makes it a great place to stay.

The only bad thing is that our room had the bathroom door broken, other than that a good place.

Family

8/10

Excellent

08 Jun 2026

Nancy

Room was great for our one night stay! The only downside was the elevator not working but we were fine going up and down the stairs.

Family_with_children

8/10

Excellent

08 Jun 2026

Michelle

We stayed here the night before getting on a cruise. We used their free airport shuttle which was great and saved us a little money also loved they had a free breakfast. Pretty standard hotel breakfast, no complaints. Staff was helpful with dining options within walking distance and somewhere we could buy our wine and pop to carry on the cruise. Only complaint was the elevator wasn't working, had to lug our heavy suitcases up to level 3. The front desk girl did volunteer to carry it up, which was nice and she did get us the first room at the top of the stairs.

6/10

Pleasant

08 Jun 2026

VILMA

Just ok with the hotel transport

10/10

Exceptional

08 Jun 2026

Cerone

House keep staff was the BEST .

Self

8/10

Excellent

08 Jun 2026

Kim

I always stay at the hotels in this area based on their proximity to the car rental access. It's literally a six minute drive if you hit the red lights.

Friends_and_family Family

2/10

Poor

07 Jun 2026

Nelly S

Dirty room. Carpet smells pad. Small beds. Broken chair.
Breakfast is horrible and not enough food. Breakfast Area is very small.
This hotel needs to be renovated .
I booked room for four nights but I ended up to stay one night and checked out the next day and booked a room in a different hotel.
Not recommended at all

Family

4/10

Poor

07 Jun 2026

JOSE

Elevator was broken, the whole floor where my room was located smell terrible, the fridge had a cup of something from the previous guest. It was a terrible experience, never again at this place.

6/10

Pleasant

07 Jun 2026

Nicole C

I found a weed cigarette under my bed the beds look like they weren't changed cuz they were yellow on the sides and in the corners but it's all right the AC took a while to get cold and the pool was dirty the elevator didn't work and then carrying too many luggage really hurts so I don't think I'll be able to come back again

Family_with_children

8/10

Excellent

06 Jun 2026

sergio

Muy rapido el chekin

Family

8/10

Excellent

06 Jun 2026

Melanio

The room was old and it doesn’t have a curtain to block the light. It has a roll down shade but it doesn’t cover the whole window. The phone wasn’t working.

Partner

2/10

Poor

06 Jun 2026

Axel

I stayed at this hotel and had a very disappointing experience. The elevator was not working, and I was assigned a room on the second floor. The carpet was extremely dirty—you could actually feel your shoes sticking to it when walking. The air conditioner smelled strongly of moisture and mildew, making the room uncomfortable.

Throughout my stay, I rarely saw any hotel staff cleaning or maintaining the property. Overall, the cleanliness and upkeep of the hotel were far below expectations.

I do not recommend this hotel, and I will not be staying here again in the future.

Partner

2/10

Poor

05 Jun 2026

Tracyann

Terrible service. Elevator doesn’t work. The toilet in my room was not working. The front desk personnel (evening attendant) was not helpful at all. Instead of concern about me not being able to use the toilet my entire stay, her concern was me leaving a dirty room when I asked her if I could switch rooms. She refused to give me the phone number for the building manager when I asked for a refund so I could go to another hotel. Extremely poor service. I will never book a room here again.

Self

10/10

Exceptional

04 Jun 2026

Shailesh

Airport shuttle, clean room

Self

6/10

Pleasant

04 Jun 2026

Penny

The staff was very helpful. The elevator was broken the entire time I was there but the desk lady helped me carry my luggage up a flight. ( I am 82 years old and have broken my back.)

Breakfast was mediocre but typical offerings.

I waned to mail 2 letters but desk lady said mail service was spotty. How can that be?

The cost was minimal so it was what I expected.

Self

10/10

Exceptional

04 Jun 2026

Giovanni

The staff super helpful and kind.

Family_with_children

6/10

Pleasant

04 Jun 2026

Rainya

The carpet was sticky and the phone didn't work

Self

4/10

Poor

04 Jun 2026

Pamela

Although the staff was very friendly the hotel itself was not as expected. Unfortunately, the elevators were out of order. The carpet in the room was damp and the room had an odor we could not mask. Fortunately, we were only there for one night.

Family

6/10

Pleasant

03 Jun 2026

Ramila

Carpet could be way cleaner, my white socks were black after a few minutes of walking on the floor.

Friends

8/10

Excellent

02 Jun 2026

Jennifer

It was nice fir one night.

8/10

Excellent

30 May 2026

Brenda D

Friendly and welcoming staff. Great location near the airport with shuttle service. To improve: The carpet in our room was sticky as if it was recently shampooed and not rinsed enough. Air conditioning unit was loud.
Pool closure was way early and breakfast also ended at 9am. Which is also considered early compared to other hotels. I would still consider booking again when in Miami.

Friends

10/10

Exceptional

29 May 2026

Alba

The staff was very helpful and nice

Family

8/10

Excellent

28 May 2026

Norma

..

Family

10/10

Exceptional

28 May 2026

Kerlinus

Great place to stay

Self

10/10

Exceptional

28 May 2026

Priscilla

Nice clean hotel for our one-night layover between plane & cruise. Easy access via free shuttle to & from Miami Airport.

Family

2/10

Poor

27 May 2026

Geraldine Anne

Not clean, smells old with hair on the bed, seems like it was not clean in between reservation even though we checkin late. Only has 1 swivel chair to sit, no toiletries available. Noisy and shady tenants.

Family_with_children

8/10

Excellent

27 May 2026

Wilmar

Good óptimo near the AirPort and accesible to Miami Beach on Uber. Good for a short time travel

Self

10/10

Exceptional

26 May 2026

Alexandra

Habitaciones muy limpias, y muy bonito el hotel sencillo pero muy comodo. Excelente servicio.

Self

8/10

Excellent

26 May 2026

Donald

Very convenient/close to the airport ( about 6 minutes Uber drive) & 25 minutes from the Cruise Terminal. Very nice for overnight accommodations. The room was small but clean. Breakfast included oranges, yogurt, waffles (very good!), sausage, hard boiled eggs, juices, milk, bagels & muffins. Everything worked as it should in our room. They also provide an airport shuttle, which is helpful, but it ends at 9:30 pm. Our flight arrived after that, so we couldn’t use it.

Family

10/10

Exceptional

25 May 2026

Geiler

Muy Limpio

10/10

Exceptional

25 May 2026

Ramon

Clean room

Self

10/10

Exceptional

24 May 2026

Katiana M

My Kids and I enjoy are stay

Family_with_children

10/10

Exceptional

24 May 2026

Monette

Overall my stay was great 👍

8/10

Excellent

24 May 2026

Scott

Quick overnight stay near airport

Self

8/10

Excellent

23 May 2026

Joseph

Decent place with friendly staff and good amenities

Partner

8/10

Excellent

22 May 2026

Joseph

clean room, very good air conditioning. nice little spot to relax.

Partner

10/10

Exceptional

22 May 2026

Wilson

Good

Partner

8/10

Excellent

22 May 2026

Beatrice

The free hotel shuttle was a major part why we booked Sleep Inn as a place to stay before our cruise the next day. The hotel and room was well-kept and clean. It was nice they had breakfast the next day but was very carb-heavy (waffles, muffins, breads, bagels, etc). At least the sausage was good.

Family_with_children

8/10

Excellent

21 May 2026

Shawna

I had a great experience from check in to the room to the breakfast. The front counter was friendly and helpful even with having phones ringing and a line of people. The shuttle driver from the airport was outstanding! He tried to let everyone that was waiting he'd be back he was full. Breakfast was far better than I had expected. My family lit up with it having the waffle maker. Budget friendly for the area with amazing staff.

Friends_and_family Family

6/10

Pleasant

20 May 2026

Elizabeth

Everything was basic. The room had the basics but none were anything to brag about. Bed was mediocre, TV didn't work, A/C worked somewhat but I had to bump the temp down in the middle of the night because I woke up sweating. Carpet felt humid or like it had a film on it when I walked barefoot - so I consistently wore shoes the entire time. The breakfast was okay - waffles [butter/syrup only], hard boiled eggs, oranges - so it was more than cereal, milk, and pastries, but like everything else it was unimpressive The airport shuttle was on time which was the most important thing I needed, and the room was quiet considering the building is literally across the street from the airport. I've stayed at 2-star hotels before but I will avoid this one in the future.

Partner

6/10

Pleasant

20 May 2026

jean-robert

Clean room. Very noisy. The phone in my room was defective and was never fixed even after notifying the front desk on day 1. The place is OK but not that great. I will not stay there again

Self

6/10

Pleasant

19 May 2026

Shannon A

Room looked clean but the carpet felt sticky. It smelled like there's mold or something in the room. Staff was nice & helpful. Breakfast was ok along with the rates. However, I wouldn't stay there again.

10/10

Exceptional

18 May 2026

Daniel

.

Self

10/10

Exceptional

18 May 2026

Cristina

Todo bien, con relación a precio.

Family

8/10

Excellent

18 May 2026

sarah

Breakfast was good. Ac was good. Staff was great.

8/10

Excellent

17 May 2026

Wilma

un Lugar limpio y agradable

Family

8/10

Excellent

17 May 2026

Cheryl Bobson

Clean room, quiet, staff very helpful. Shuttle driver did not check curb for people flagging him down. Waited over 2 hours. Hotel staff had him turn around after he drove past second time. They only pick up once every hour so if he stays one car over and never stops and ignores you flagging I'm down, you wait another hour. I'm 76, landed at 5:30 not to hotel till after 8. Long stressful day. Just ran out into the middle of traffic to make him see me.

10/10

Exceptional

17 May 2026

Kiara

we had an excellent time hotel & clean staff very nice

Partner

10/10

Exceptional

17 May 2026

Michele

it was great for an overnight visit to cruise out the next day
breakfast area a bit crowded but it had a good variety of food

Partner

6/10

Pleasant

15 May 2026

Johanna Judith Abreu

Parking was safe, room was clean. Staff was very professional. Only thing was the room smelled like mold & sewer water. The humidity in room was just not good. Felt like I couldn’t breathe the air there.We had to change room the morning after. The new room we were given had a smell but not as bad as the first one. We had to ask for febreze spray.

Family_with_children

10/10

Exceptional

15 May 2026

Marina

I love this place the only thing is sausages, are not done all the way in the eggs are cold other than that it’s a wonderful stay

Family_with_children

10/10

Exceptional

14 May 2026

Laura

Great

8/10

Excellent

14 May 2026

Nicolas

good

Family

10/10

Exceptional

13 May 2026

Otoue

It’s ok

8/10

Excellent

12 May 2026

Mariangel

Buenas instalaciones

Family

10/10

Exceptional

12 May 2026

Teresa

Was great area close to airport and restraints close by.

Friends_and_family Family

4/10

Poor

11 May 2026

Shawntee

we were leaving to go on a cruise so for just a quick one night stay it was okay. Rooms were smelly but overall clean. Elevator was broken when we stayed in april.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Paul

The airport shuttle was available as described on a sign at the front desk. All of the staff were very personable and professional. The rooms were clean as I expected. Some reviewers mentioned a smell. I experienced nothing of the sort. You can't blame a hotel for rare occurrences beyond their control. I have no complaints about the air conditioning. The breakfast was good. I actually had nothing to complain about! Would recommend to anyone looking for a hotel that is close to the hotel and reasonable priced.

Partner

10/10

Exceptional

10 May 2026

Marina

Thank you I enjoyed my stay

Family_with_children

8/10

Excellent

10 May 2026

Daniel

The value was there and I would stay there again to save money. But for complete transparency, the hot water wasn't very hot at all throughout the stay. The TV was way too small for the room and the carpet will make your feet black if walking barefoot. Other than that, the savings is there for a small price.

Friends_and_family Family

8/10

Excellent

09 May 2026

Ronnie

Room was clean but it had an order otherwise the place was great.

Self

6/10

Pleasant

09 May 2026

Icilma

I almost died from the coolness in the Apt call the office twice about the Ac the lady said there is nothing she can do did not even offer me a blanket I have a disability could not even get some one to take my luggage to the lobby

6/10

Pleasant

08 May 2026

Paul

We were accommodated and able to check in early, however the dresser was about to fall over and there was no hot water in the shower! We told the staff and all he could recommend was to make a complaint with Expedia.

Family

8/10

Excellent

08 May 2026

Gabrielle

The person I spoke to about the shuttle was super rude. The shuttle times should be in the description of the hotel. The water is not that hot. Other than that my stay was nice.

Family

10/10

Exceptional

08 May 2026

Ellison

Yes

Self

2/10

Poor

08 May 2026

Ria

The room was very stuff it was stifling in there, also the carpet was very old and musty. The air conditioning unit was old and very noisy. The room itself was quite dated. Overall, the pictures are very misleading I wanted to leave as soon as I entered the room however front desk said I already checked in and signed so I couldn’t cancel or get refunded. Please assist with refund urgently. My email is [email protected]

10/10

Exceptional

08 May 2026

Christian

Nice & clean

Family

6/10

Pleasant

08 May 2026

sheldon

room was clean

Self

8/10

Excellent

08 May 2026

Carla

N/A

2/10

Poor

06 May 2026

elizabeth r

Window shade was stuck at half open so I had to hang a towel for privacy. Window was about 10 feet from parking on first floor. Mattress had been slept in by too many people-- it sagged on both sides with a hump down the middle. The light switch for the bed lamps was on the less preferred side and I had to get up to turn it off.

Self

2/10

Poor

05 May 2026

Christopher

Broken elevator, smelly carpet in room with bugs also the air-conditioned unit old and loud not even a bottle of water in the room. Breakfast horrible they only serve pork and cold eggs. You can hear everything going on in the next room 2026 not even a smart television in the room puts you in the mindset of the 1980's in a 3rd world country.

Self

8/10

Excellent

04 May 2026

Mary

Yes the breakfast was great and airport shuttle was great and staff.

Friends

4/10

Poor

04 May 2026

Lira

Rooms needs un update big time, bathroom door is whats up!

4/10

Poor

04 May 2026

Kristen

First off, the shuttle ends too early. 9pm is not helpful.
Next, the location is seedy.
Upon arrival, there were several half-dressed, older women smoking right by the front door with oversized parts spilling out of their clothing and undergarments. I knew this stay would be challenging.
The lobby is uninviting. I decided at check in there was no chance I was eating the free breakfast, even if they paid me.
In the room, I tried to wash my face, but the water was only warm, so no hot water meant no shower in the morning.
The carpet felt suss, so I kept my shoes on.
The beds were comfortable, though the mattresses sagged in the middle and they were not queen size - they were only full size, which is too small unless you're a couple of munchkins. There were two types of pillows on the bed, and one of them was nicely comforting. The sheets were very soft, but I have a feeling that's because they were already slept on by other people. I only say that because I did not see clean sheets on 2 out of the 3 housekeeping carts out in the hallway upon check out.
The toilet had trouble flushing. When we told the front desk clerk upon departure, she asked: \"Did you flush the toilet paper?\" Um, yes. She advised us that \"You can't flush toilet paper around here. It damages the pipes. Other guests have had similar problems.\" I'll leave that there for you to ponder.
2.5 stars out of maybe 10, but not 5. Don't believe the reviews, this place is not worth it if it were the last place on earth.

Family