Clarion Hotel & Conference Center Hagerstown Area

8/10

Excellent

31 Mar 2026

Marilyn

Hotel staff were very nice, the room was very clean and the mini fridge is a tall one! Housekeeping was very thorough. Our only trouble was parking, I called ahead to make sure we could add a second vehicle to the room bill and check the rate, and again at check-in. Evening of check-in when the second care arrived we were told we could not add the second car due to a convention. The situation was straightened out later but it did add some stress to our getaway.

Friends

6/10

Pleasant

31 Mar 2026

Nicholas

It was okay, the staff were helpful and the room was clean while the AC worked. however, the bathroom fan was broken, no housekeeping showed up at all, the mini-fridge's hinge was broken so the seal was broken.

Self

10/10

Exceptional

30 Mar 2026

matt

Every thing was really great and super convenient for the area

Partner

10/10

Exceptional

29 Mar 2026

Ivan

Nice spot

10/10

Exceptional

29 Mar 2026

Jason

Staff is friendly. Best value on Convention Way. Best thing about the place....AMY in the cocktail lounge!!! Not only is she the Hostess, shes the Server, Bartender, and incredibly friendly and personable. I would pay the parking fee just to have dinner at their (unintentionally) retro lounge. GO!!!

10/10

Exceptional

29 Mar 2026

Allen

Room was clean but the bathroom was dirty from years of use, stained mattresses

Friends

10/10

Exceptional

29 Mar 2026

Michael

Clean room, great staff. Everyone was so kind! Breakfast buffet is worth it and kids ate free! Great stay anddddd WE saw Disney's fireworks from our room! ❤️

Friends_and_family Family

4/10

Poor

28 Mar 2026

Eric

The room had mildew on the shower curtain, there were gnats in the bathroom, the sink drain was slow to drain after brushing teeth and bathroom smelled stale/mildew smell at check in for the bathroom, we would need to leave the door open to get fresh air into it. The window sheers were torn. The beds seemed more to be Full size bed than Queen sized as two people would not be able to sleep comfortably on one bed.

Partner

10/10

Exceptional

27 Mar 2026

Cynthia

Great location if going to the park.Directly across from Toy Story lot.

Self

4/10

Poor

26 Mar 2026

Maria

One of the beds creaked terribly loud with every movement you made. The water in the shower would get cold when it was set to hot. There was no specific side that was designated for hot or cold, we had to figure it out. Its not a far walk to Disneyland but its only good for the distance and to sleep.

8/10

Excellent

26 Mar 2026

Hollie

Clean room and friendly staff

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Nadia

Room smelled like dust really bad. Staff upon check in was spoke very stern and demanding

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Mariapaula

We only stayed for one night but I wish we had stayed longer! The property was very clean, staff was extremely kind and helpful and the room was very spacious and clean.

Partner

6/10

Pleasant

22 Mar 2026

Jesse

Old building and a little dingy, had a grandma’s house smell to it. Back door was always locked even though it’s supposed to be keycard accessed. Staff was decent, some of them had bad attitudes for no reason. Parking spaces are tight. AC worked great! Shower was nice and hot! Bath tub made some creaking noises and the toiled lever broke. Not the worst option but wouldn’t do it again.

Partner

6/10

Pleasant

21 Mar 2026

Sandra

The buses that take you to Disneyland are way over there time limit and the hotel was no help of reaching out to the company.

Family_with_children

6/10

Pleasant

20 Mar 2026

Xiaoran

The property location is great, old but relative well maintained.
The room doesn't do a good job blocking the sound from next doors due to the \"shared doors\" in between. Half of the nights I stayed I can hear very loud talking next door until 12am.
Also the level of service provided by the staff varies. Some are really not good at serving customers.
First, I had a pain checking in to the hotel as they can't find my reservation through Expedia.
Then they were really struggle to find the way to get my mac to connect to the WiFi, which has never had any issue in any other hotels I stayed.
And a few other things like this as well.
There was one young lady who was put on the spot without proper training or qualification, as she apparently was not able to do the work well independently.

Business

10/10

Exceptional

20 Mar 2026

Nettie

I had a great stay! And it was right next to the Toy Story parking area where you can take the shuttle to Disney. Staff were very helpful and friendly. I also loved that they were pet-friendly and I was able to bring my cat with me since most places I called did not allow cats. I would most definitely be staying again. :)

Friends_and_family Family

4/10

Poor

19 Mar 2026

Michael

Room is old and badly in need of an update. The bathroom was peeling and there was mold and hair in the sink and shower.

The gym consisted of a couple of treadmills, couple of bikes that were not fully functional, and one pulley system. You would be better off just doing push-ups and sit-ups in your room.

The staff was very friendly though.

Business

10/10

Exceptional

19 Mar 2026

Joan

Our room was clean. While we were close to the elevator, we didn’t have any noise disturbing us in the room. We would stay here again for the price we paid.

6/10

Pleasant

19 Mar 2026

Venessa

Very outdated. The location is great to access Disneyland by walking.

Self

8/10

Excellent

17 Mar 2026

Alex

Hotel is awesome, it’s definitely a dated property and you can tell for sure. Staff seemed very dismissive ( front desk at least ) but housekeeping and maintenance were SUPER helpful and friendly.

I got a free breakfast included with my stay and was told becuase I went through Expedia… and it was very tasty. Although if you pay for the breakfast it was a lot more disappointing than what’s advertised. There is a small selection and food is average!

Overall this hotel property was very pleasant and I and more than willing to return. It also sits SUPER close to the Disneyland resort ( 20 min walk ) and just across from the Toy Story parking lot ( which offers free shuttles to the Disneyland resort ) which is super convenient.

This review is from a offical travel agency ( STARLIT TRAVEL GUIDE/ STARLIT HOSPITALITY GROUP ) this hotel has revived a 7-10 stars and is recommended to clients. This feedback is disclosed in our official website and is subject to change at any time.

Thanks, Starlit team | Hotel guide agent.

Copyright © 2025 StarLit Travel Guide - All Rights Reserved.

Self

10/10

Exceptional

12 Mar 2026

REX

Didn't use pool or laundry.

Self

8/10

Excellent

12 Mar 2026

Presley

Pool was clean, room overall was clean. A little outdated but nice cheaper stay close to disney, walking distance about 20 mins to the park. Staff was not overly friendly. Housekeeping was very nice!

Partner

10/10

Exceptional

11 Mar 2026

ARMANDINA

The stay was great and in a convenient location close to Disneyland.

10/10

Exceptional

10 Mar 2026

Stacey

Hotel was within a short walk to convenient stores and Disneyland. Staff was welcoming. Room was very nice!

Family_with_children

2/10

Poor

08 Mar 2026

Liliana

Staff was very rude

Family_with_children

10/10

Exceptional

08 Mar 2026

Mia

Clean room, very spacious, walking distance to Disneyland

10/10

Exceptional

07 Mar 2026

Addie

I only had 48 hours there but Would totally stay here again even if it were for longer. Straight shot 7-minute walk to Disneyland main gate, Love that you have to have a hotel key to get in after hours and there's one entrance in one entrance out makes it very secure.

Friends_and_family Friends

6/10

Pleasant

03 Mar 2026

Jo Ann

The bathroom was dirty and the bathtub backed up while showering. The parking was poor. We had higher expectations for this hotel. They they charge $20 a night for parking plus tax and then Coned off all surrounding parking for an event the next day

Family_with_children

8/10

Excellent

03 Mar 2026

Brenda

The room was clean and spacious, walking distance to Disneyland. The restroom was a bit outdated and small. There was a bit of issue with the water pressure temperature in the shower which was not fun. One of our beds was also

10/10

Exceptional

03 Mar 2026

Erika

The rooms are super clean, the only suggestion would be, the beds are small.
Other than that, staff super nice.

Family

8/10

Excellent

01 Mar 2026

Julie

Room was comfortable and clean.

Self

6/10

Pleasant

27 Feb 2026

Randall

It was a place to stay. The staff wasnt super friendly upon checking in or leaving. I think the only staff member that acknowledged us was one that was kind enough to hold the elevator door open for us.

The price for the room is decent but when you factor in that you pay for parking each night (which I didnt read in the FAQ section), youd be better off somewhere else.

6/10

Pleasant

27 Feb 2026

Lori

Old rooms, needs renovation

Self

8/10

Excellent

27 Feb 2026

Carlos

It was good all around no complaints

Friends

10/10

Exceptional

26 Feb 2026

Marivel

Staff went above and beyond to make our stay comfortable. Room was clean, but definitely needed an upgrade. After staying in over 9 different hotels the Clarion was one of the most quiet hotels to date.

Partner

8/10

Excellent

25 Feb 2026

Victor

Room and check-in/check-out process were fine. I called the night before to find out about parking fee per day and was told $36. When I was checking out, I told the guy helping me I was planning on keeping the car there for the day while we visited the parks, and I mentioned the $36 fee. He insisted I find other means of parking because of the cheerleading competition nearby and that the price was around $50 or $60 for that day. I asked if he could confirm the price and the other guy he asked wasn't sure either.

The whole thing felt like they wanted me to leave so they could have someone from the event park there instead. My card was charged the $36 fee and not the $50/$60 they claimed, so I'm even more confused as to why they tried to get me to leave and find parking elsewhere. That situation left a bad taste and I have to knock the rating down a star.

Partner

8/10

Excellent

25 Feb 2026

Catherine

Was given a handicap room but front desk kept telling us it was not a handicap room. It definitely was. Not excited about shower that left water all over the floor

6/10

Pleasant

24 Feb 2026

Ruben

Rooms are old and carpet in bathroom needs to be replaced. Felt wet and was pulling away from wall. Customer service was not friendly at all at frint desk/seemed irritated from the start. Gave three stars because they have a washer dryer easily accessible near elevators and the restaurant in lobby is good.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Timothy

Great location and staff.
Hotel was clean and quiet.

Family_with_children

10/10

Exceptional

23 Feb 2026

Marilyn

Staff is just excellent! Location great, convenience great. Comfortable, clean room, thoughtful amenities.

10/10

Exceptional

22 Feb 2026

Amanda

Nice, clean, spacious room. Great service! Our family would certainly stay here again!!

Friends_and_family Family

8/10

Excellent

21 Feb 2026

Debbie

Clean, courteous staff, convenient location for Disney parks!

Friends_and_family Friends

10/10

Exceptional

21 Feb 2026

Sarah

Courteous staff, accommodating

6/10

Pleasant

20 Feb 2026

Marinda

Very small bathroom. Room is old and needs updating. Beds were uncomfortable. But it was clean and the staff were extremely nice.

10/10

Exceptional

19 Feb 2026

Melvin

yes

Partner

10/10

Exceptional

18 Feb 2026

Wanda

Everything at the hotel was great. Free breakfast was listed when we booked but not available at the property.

Family

10/10

Exceptional

16 Feb 2026

isabelle

everyone was amazing! however that big guy that wears a blue shirt in the front lobby behind the desk is a complete jerk :) he was very rude, kept talking when we kept telling him “no i understand” respectfully but continued to explain when the information made no sense to begin with. spoke to us like we were dumb in that condescending voice which i was VERY taken back. it was a simple question that didn’t need a 20 minute fake policy kind of explanation. he was impatient and made things wayyyy too complicated when in the end, the lady easily and smoothly did what was “supposedly” against some made up policy he made because he didn’t want to just add a vehicle to my stay. we ordered more toilet paper and he took about 30 minutes to give it to us in our room?? anyways, room was fantastic! spacious and clean! would love to come back here and would 100% be avoiding that guy, josh or ray whatever fake name he gave us cause he was not wearing a name tag for a reason. interesting. thank you to the amazing WOMEN staff!! you guys were so sweet ! :))

Leisure Family

4/10

Poor

16 Feb 2026

Summer

The staff members were not very friendly and the snack shop was overpriced! They didn’t even have coffee or water for free! And in our room we could hear the next neighbors water every time they showered used the bathroom or the sink it was so loud most nights it kept me up till after midnight! We where in room 818

Leisure Family

10/10

Exceptional

15 Feb 2026

Kris

Clean, walkable, affordable

Business

2/10

Poor

15 Feb 2026

Lena

Room is very old. Bathroom had used soap bar presented. Shower curtains had \"stuff\" stains. Water pressure for toilet super slow and shower water pressure so weak took forever to rinse out .Bed also sinks in middle and squeaks. Never ever coming back .

Leisure Friends

8/10

Excellent

15 Feb 2026

Becky

It was clean but the beds were full size and we had 3 people. It was tight.

Business

10/10

Exceptional

14 Feb 2026

Gina

Great hotel. Clean and quiet.

Leisure Family

8/10

Excellent

14 Feb 2026

Nitin

Close to convention

Business

10/10

Exceptional

14 Feb 2026

Ivan

Man this was a great experience! Big shout out to Ray!

Leisure Partner

8/10

Excellent

12 Feb 2026

Amanda

The staff was really nice, surprised there was only ONE microwave for the ENTIRE hotel. The rooms were clean, the beds were comfortable, they just felt very small. Ok place for a quick stay for comps.

Business_and_leisure Family_with_children

8/10

Excellent

12 Feb 2026

Alicia

it was an okay stay.

8/10

Excellent

12 Feb 2026

luvy

Clean room, friendly staff. Water temperature not consistent.

8/10

Excellent

10 Feb 2026

Gregory

Helpful staff + convenient location

Business

10/10

Exceptional

09 Feb 2026

Lizbeth

Nice staff, close to parks

10/10

Exceptional

09 Feb 2026

Adam

The room was nice and clean. The beds were comfortable. It was nice having filtered water available in the workout room.

Partner

6/10

Pleasant

09 Feb 2026

Sharon

Staff were absolutely amazing.....extremely professional and kind. The hotel is a little antiquated. It definitely needs some TLC. the room was normal size. The beds were comfortable, but small. The bathroom didn't have a fan. The water I the bathtub took forever to drain, even after one showered. The bathroom was extremely small. The kleenex holder was old. The bed sheets were torn/had holes. The hairdryer was helpful only to one with a lot is hair than me. I had to blow dry my hair and finishes before plugging in my curling iron.

Leisure Family

6/10

Pleasant

09 Feb 2026

Heather

I tad pricey for it was. The room wasn’t terrible but could have been cleaner.

Leisure Self

6/10

Pleasant

06 Feb 2026

Michelle

The staff wonderful! The room outdated, yes! That I can live with but not being very clean is another. Definitely could pay attention more to things especially since things are more worn down a need extra attention.

Leisure Partner

4/10

Poor

06 Feb 2026

Matthew

Shower water temp changed a lot, during showers. Toilet always had water running and was noisy. AC was inconsistent so either warm or freezing, without me changing the temp.

Would be nice to have liquid body wash, rather than bar soap.

Front desk people were lovely and very professional.

6/10

Pleasant

06 Feb 2026

Paula

The hotel is dated. I didn't know double beds still existed. The double beds really need to be replaced with queens. Luckily I was there with a friend and we slept in separate beds. Had I been there with my significant other and had to share a bed, it would have been uncomfortable.
The toilet took forever to flush and the wall behind the toilet was warped with what I assume was water damage.
The website boasts a \"hot breakfast\" but none of the staff at the reception desk mentioned it.
The fountain out front was empty. Overall would probably not stay again.

10/10

Exceptional

03 Feb 2026

Anna

Love this place! Great location, super clean & spacious rooms. Would definitely stay again!

Leisure Partner

8/10

Excellent

03 Feb 2026

chelsey

We chose this hotel after watching a Disney resort area hotel video on YouTube and it had excellent reviews.
I liked the idea of taking the shuttle to the Park, we've not done that before.
The staff at the check-in desk were very friendly and helpful.
When we got to the room I was happy w the layout at first, and a little excited there was a balcony. The beds were very comfy, and the sheets were very soft. The fridge was bigger than most hotel fridges, so we could put quite a few snacks and drinks in there.
The only issues we had w the room were lack of outlets, and quality of outlets... they wouldn't hold the cord in place and more than once I noticed my things not charging and I had to wiggle the cords until they were in a place that would charge and then make sure it didn't move. The second issue was the bathroom. The toilet is right next to the tub, and when you try to close the door, you can't close it unless you step in to the tub. They should rethink that design and maybe get a sliding door?
It was very quiet, I didn't really hear any other guests during our stay.
We were a bit sad we weren't right next to the Starbucks, Blaze Pizza, Walgreen's and other convenient stores we usually stay by... BUT, those were just a short walk down the street.
The walk to the shuttle from the hotel is a lot longer than I thought it would be... and including the wait time for shuttles to show up, it didn't save us any time getting to the Park.

Leisure Family_with_children

8/10

Excellent

03 Feb 2026

Jorge

Good clean room. Friendly staff.

Leisure Partner

4/10

Poor

01 Feb 2026

Kurtis

Room was dirty and gross and the bedding felt dirty, overall just the quality of the rooms didn’t match up to the photos on the listing

Business

10/10

Exceptional

01 Feb 2026

Michelle

This place is the best value hotel in the disneyland area and the location is great right across from the toy story parking lot.
Also, if disneyland opens at 8 am. Go to the palms cafe at 6:30 and split the breakfast burrito. The timing is perfect and the burrito is delicous, affordable and gigantic.

Leisure Family

2/10

Poor

28 Jan 2026

Darla

You had someone vacuuming the hallway outside our room after 10:30pm at night. We killed two big cockroaches crawling on the floor . The room was not cleaned correctly there was toe nail clippings on the floor near the side of bed. We told front desk she was unable to help us cause she was the manager or supervisor
WILL NOT BE STAYING THERE AGAIN

Partner

10/10

Exceptional

28 Jan 2026

karina

Excellent

Business Family

10/10

Exceptional

27 Jan 2026

Christopher

Very convenient

Business Family

6/10

Pleasant

23 Jan 2026

Pritalben Chiragkumar

Room was nice;
Extra parking charges were not expected considering the charges of the room.

Family_with_children

8/10

Excellent

21 Jan 2026

Pamela

Hotel was very clean, hotel staff was kind and accommodating.

Leisure Family_with_children

10/10

Exceptional

21 Jan 2026

Michael

Clean rooms

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

Gabriel Gilbert

Very nice clean room. Nothing too special but great location for Disney. Comfy beds

Leisure Partner

4/10

Poor

20 Jan 2026

Ka Yung

While I do know the building and rooms are a bit outdated (and that is totally fine with me), the one thing I was not expecting bugs hiding under the pillows on my bed. My bed has 4 pillows, and I found 1 bug on each pillow on 3 separate pillows. They were hiding on the underside so I wouldn't have seen it until I moved the pillow. I didn't get the name of the girl that was working at the front desk when I went down around 12:30am on 01/17, but she was professional and moved me to a new room and asked me to send the pictures I took to auditing so they could handle it. I wanted to know how it was handled after but nobody could tell me when I was checking out. It was definitely not convenient for me to have to move so suddenly when I should've been able to go to bed. I gave 2 stars because the girl who helped me was professional and quick to move me no questions asked. If that has not happened, I would've given 1 star.

Leisure Self

6/10

Pleasant

20 Jan 2026

Andrea

The staff were very nice and friendly at the front desk, very easy check-in. The room alone was okay it had a nice view and comfy bed. I didn’t like the bathroom door wouldn’t close at all or lock, and one of the towels that were new was dirty with a stain. Besides that everything was okay.

Leisure Partner

10/10

Exceptional

19 Jan 2026

Noel

Great staffs

Business

6/10

Pleasant

18 Jan 2026

Linda

The room was clean but the atmosphere was terrible. It was so much noise that it woke me up in the middle of the night. The night supervisor was attentive and move me to another room. But this should not have happened in the first place.

Self

10/10

Exceptional

14 Jan 2026

cesar

Breakfast was excellent! And premium customer service, very well located, 2 blocks from Disney Parks

Leisure Family

10/10

Exceptional

13 Jan 2026

Gladys Marquez

Great location, great room service, short walking distance to the convention center

Business

10/10

Exceptional

13 Jan 2026

Nikki

Room was clean, staff was friendly and great location

Partner

2/10

Poor

12 Jan 2026

Shon

There were bed bugs on one bed. Came away with 20+ bites over most of body. Worst are 8 bites on head, a couple of which have swollen and are very itchy. Also, got in late Friday night and asked for no service Saturday. We received loud knock at 8:30 a.m. next morning.

Leisure Family

8/10

Excellent

12 Jan 2026

Nicole

Staff and location were the best parts of the hotel. It was fine for a short stay. Nothing special but not bad.

Leisure Family

8/10

Excellent

10 Jan 2026

Anna

A good place to stay for Disneyland. Clean room although a little dated especially the bathroom but we weren't in the room at all except to sleep. The room rate was good for 3 nights. Front desk staff were pleasant .

Leisure Family

10/10

Exceptional

10 Jan 2026

Hunter Paul

Good

10/10

Exceptional

10 Jan 2026

IGNACIO

Room was great low price. bus to Disneyland pick up was right in front of hotel.

Leisure Family

8/10

Excellent

09 Jan 2026

Ted

Staff very kind, only complaint would be the bathroom could have been a little cleaner, kept finding hair in different places and I don’t have any so it didn’t come off of me.

Partner

8/10

Excellent

08 Jan 2026

Tina

Clean room and breakfast available at the hotel

Friends_and_family Family

8/10

Excellent

08 Jan 2026

Monica

The staff was amazing, from front desk to the gal working the luggage rack dept to the morning staff at restaurant..best care

6/10

Pleasant

06 Jan 2026

Mauricio

bed sheets had holes

Partner

6/10

Pleasant

06 Jan 2026

Michael

Place needs some much needed TLC. Room was ok but bathroom was old and had rust. We stayed here to save money, probably won’t do that again. In my opinion st the end of the day when your tired from being at the park it feels far.

Friends_and_family Family

4/10

Poor

05 Jan 2026

Jennifer

Support staff was very short, rude & unhelpful at check in procedure. The rooms are very old. Beds are really squeaky & fell off the metal bed frame. It was the most affordable hotel within walking range of the parks, but I would probably choose to stay further & take a shuttle to avoid this place.

Leisure Family_with_children

6/10

Pleasant

05 Jan 2026

Annalisa

Na

10/10

Exceptional

04 Jan 2026

Aidan

It was great

Leisure Family

10/10

Exceptional

04 Jan 2026

Anthony

Great Breakfast! Not Complimentary

Leisure Self

8/10

Excellent

02 Jan 2026

Natalie

Overall good experience. Hotel needs a bit of a refresh but if you at disneyland all day it fits the bill in terms of comfort, location and amenities. Staff were also very friendly and helpful. Would go back again if visiting Disneyland.

Friends_and_family Family