Name: The Plaza Inn & Suites
Address: 931 Dual Highway Building A, Hagerstown, 21740, US

2/10

Poor

22 Jul 2026

Teja

Walked into the room and it smelled like cat and dog pee. The bathroom was gross, the pool looked like it hasn’t been cleaned.

2/10

Poor

21 Jul 2026

Marcus

Horrible.

2/10

Poor

21 Jul 2026

Delaine

This is the worst hotel you could possibly stay in. The pool was closed and cloudy. There was no ice or anything. The tub did not drain when we were up finding something out. Another person said that their toilet wouldn’t flush. It was dirty. The lock was broken off in the bathroom and kind of glued back in the front door lock the extra lock. It was broken not working. It was just a terrible experience. I would tell everyone not to stay there.

Partner

10/10

Exceptional

21 Jul 2026

Jasmine

I love the hotel nice room and the inside courtyard with the pool was nice! The only problem I had is when we first got there the hallway smell like mold!

Partner

2/10

Poor

17 Jul 2026

Brandee

Polluted with bed bugs, filthy and stinky..staff was smart and said I didn't have a room there, wouldn't let me answer, threaten me with the police and then made me leave on the spot

Self

2/10

Poor

12 Jul 2026

Chelsey

I checked out within two hours. Mold in my room. Bathroom was gross. Just all around a place i will never take my family.
The gentleman working was nice an genuinely felt bad but there was no convincing me to keep my family there
Have yet to hear back about getting money back

Friends_and_family Family

2/10

Poor

10 Jul 2026

Keith

Switch room cause there was fungus growing in the cieling the was swithed to a room that smellded like mildew and no a.c.

4/10

Poor

06 Jul 2026

Darin

The bathtub was terribly dirty.I actually thought about cleaning it myself.But then just decided to put on sandals and take a shower. The walls of the bathroom, it was very dirty and gritty. I remember while taking a shower. My arm ran across the wall and it just felt nasty gritty, slimy. The room itself smell dusty, I guess you can say. Just wasn't very pleasant smell. I can't say it smelt technically bad. But maybe just not clean properly. I don't know it's just an unusual smell
The TV it was very annoying to operate, barely any of the channels worked, and you don't even know what channel you are actually on most of the time. But then again you get what you pay for I guess.

Self

2/10

Poor

05 Jul 2026

Nakitta

I wish I could leave 0 star. After arriving to the hotel & checking in, I went to my room only to find some type of rodent poop on the bed, burn holes from cigarettes in the blankets and AC that barely worked.

I went to try and shower only to find that the water was brown and the toilet didn’t flush. Staff was not helpful with finding the elevator so I had to lug everything up the steps to my room.

Self

2/10

Poor

03 Jul 2026

Michele

Please don’t book this place. There are cars in the parking lot on blocks with no tires. The lobby is half blocked off due to falling support beam. The room was clean but vey old. The mattress was discussing.

Friends

2/10

Poor

19 Jun 2026

GREGG W

Nasty hotel - dirty, cigarette burns on the bedspread, box spring covered in plastic.

Partner

8/10

Excellent

16 Jun 2026

Deyon

.

4/10

Poor

15 Jun 2026

William

One side of the wall, they had no electricity to it so we could not watch television and we ended up getting bedbugs

10/10

Exceptional

07 Jun 2026

william

The service and people were great. The pool was a nice way to relax I ended up staying another night. It was worth it

Self

10/10

Exceptional

31 May 2026

Jason

Good place to stay

Family

10/10

Exceptional

27 May 2026

Christine D.

The pool was a little cold but it’s in a beautiful, huge atrium that was open until 9pm. Both desk clerks were very nice and accommodating. Room was clean and cute. Furniture in good repair. Bathtub with a plug. Coffee in the lobby isn’t worth drinking but there’s a microwave so I heated cold brew. Little fridge. The stairs were a little strange. My 5 stars takes into account the very low price. Usually such a discounted price would not look so good. Beds comfy and nice linens. Outdoor designated smoking bench.

Family

4/10

Poor

26 May 2026

Jonathan

The Whole hotel smelled bad. The blanket smelled like it wasn't washed. Only two towels for a 3 day stay for 2 people. Drug dealers walking the halls doing their business openly and trying to sell to guests. The side doors weren't functional making us walk from the side all the way around to the front to access the stairs on the opposite side of the hotel for our upstairs room. Not a good experience

Partner

2/10

Poor

24 May 2026

Melissa

Not a good experience!! First off, we walked into the hotel and the police were there due to a 17 yo prostitute being forced to leave the property. Should have walked away then, but our family had been driving for 10 hours and were tired. When we got our rooms (2) they were on opposite sides of the hotel from each other. My husband and I got to our room and one of the beds had seman and hairs on the sheets, luckily we only needed the one bed. Once we got our stuff to our room we went outside to smoke and there was a half naked man yelling (sounded like he was getting beat up, but he was by himself) from the edge of the property. On our way back in to the hotel we stopped by our family’s room and their comforters were dirty. In the hallway on our way to our room there was a bucket and a garbage can catching water from the leaky roof.
Oh the pool was also closed.

Needless to say, while it was an experience, we would not stay here again.

Friends_and_family Family

2/10

Poor

23 May 2026

Sean

Nothing was unique and I liked nothing about the property. Pictures on the website are not accurate. There is a buzzer to get into the door. Police were unseen interviewing. Someone broke down cars in the parking lot homeless people in parking lot not a good area to be in, especially visiting from out of state I would never recommend this hotel to anyone.

Family_with_children

2/10

Poor

19 May 2026

KEVIN

This place is INSANE. There is no elevator. I was given a room on the second floor and had to drag my suitcase up a stairwell that smelled like urine. There were two different couples screaming at each other. I called the front desk and he did come up and ask the one to please quiet down, but completely ignored the other that were absolutely going at it. My room was 80° when I entered and the thermostat didn't work. The front desk assured me that it did, but I tried to get it running and it was busted. At that point, I looked around the room and figured there was a 10% chance that room didn't have bedbugs and I got out of there. I asked ChatGPT to find me something else that was safe and clean, and it specifically told me if that's what I was looking for to avoid this place. I couldn't agree more.

2/10

Poor

18 May 2026

Robert

Overall experience was awful other people yelling at all hours during the night. Bathroom was filthy and half the outlets didn't work in the room. Would not recommend.

Partner

2/10

Poor

18 May 2026

Gina

This place is nothing like the pictures. The whole place is disgusting. There were stains on the comforter, there was no elevator the smell in that place is awful. The people that rent there apparently rent it monthly and are druggies. The lobby is roped off on one side the carpet is so old it’s like bubbling up in the corners. The stairwell is tile but it’s absolutely disgusting the whole place smells like pee and body odor. I didn’t stay, for obvious reasons, but this was the worse experience I’ve ever had at a hotel. The lady that was working was actually very sweet and apologetic. I’m not sure how that place is even still in business. The parking lot was full of sketchy people, it’s dog friendly but the yard is full of dog poop. I could write a novel on how bad this place was. Best I can say, do NOT stay here

Pet

4/10

Poor

03 May 2026

Michele

Room old and stuffy .. the people there I suppose were extended stay. Like some kind of half way house. .stairway had garage. My room everything was unplugged couldn’t figure out how to work the tv. Phone was even unplugged. We had 2 people 2 nights only 1 bar and 1 shampoo. We had no cups in our room. This is the witst place I ever stayed. Never again

Family_with_children

6/10

Pleasant

03 May 2026

Danny

Low Quality

4/10

Poor

14 Apr 2026

Rony

IN ORDER TO BE PART OF EXPEDIA THIS PLACE HAS to be much better.
This place Is a haunted old hotel..I dont recommend this place

Self

8/10

Excellent

13 Apr 2026

James

Everything went fine

Self

4/10

Poor

08 Apr 2026

LINDSEY

The pool was the best thing about the entire stay. No complaints. The stairwell leading up to the 2nd floor had a horrible odor. Our sheets and comforters had stains on them. The sliding glass door to my room was broken, and I was worried with my kids in the room.

Staff were helpful but not very friendly. Plenty of restaurants and stores in the area.

Friends_and_family Family

2/10

Poor

07 Apr 2026

Angela

Very dirty facility.

2/10

Poor

27 Mar 2026

Amie

This hotel was the scariest hotel I have ever entered. We did not stay. The stench of urine started the uncleanliness of the hotel. Dogs, a lot of dogs. Dirty, everywhere. People yelling.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Pete

Clean

Partner

10/10

Exceptional

18 Mar 2026

Pete

Clean room

Partner

4/10

Poor

16 Mar 2026

Michael

Not secure,people in parking lot all night making noise.We did not feel safe.It was not very clean overall .The pool was not available.I booked this for the pool because I have arthritis.Also we needed a 50 dollar security deposit,which we didn't know about . Hopefully,we get that back .We stayed there 27 years ago for our honeymoon when it was a Ramada and it was great! 3 positives,bed was comfortable and shower and heat were great.Staff was very friendly .Needs a good cleaning and maintenance ulissues,also elevator not working .Sad to say, won't stay there again .

Partner

2/10

Poor

14 Mar 2026

Jerry

No
Full of chlorine tgat burned ou r eyes until the next day.
Pump wasn't running either.
Horrible

Family_with_children

2/10

Poor

09 Mar 2026

Martha

The pool had way too many chemicals in it.It burned my kid's eyes for hours.

Family_with_children

4/10

Poor

07 Mar 2026

Gabriel

Last minute room.

Self

4/10

Poor

22 Feb 2026

Rhonda

The hotel smelled of mildew

Self

6/10

Pleasant

27 Dec 2025

Jennifer

The area was fine, but the rooms were gross.

Leisure Family

2/10

Poor

28 Nov 2025

Robert

I didn’t stay in the room for more than three minutes once we checked in and we looked at the room. It was absolutely unsanitary not cleaned not healthy. We immediately turned around and told her we didn’t want the room and we were charged $50 anyway I want a reimbursement of my $50.

6/10

Pleasant

22 Nov 2025

Jason

The room was average and clean. There was no phone in the room. The front desk said it had bwen taken by a previous occupant. The toilet kept clogging. The front desk said they were aware of the issue. They offered to move us but we were alredy unpacked.

Partner

10/10

Exceptional

31 Oct 2025

Areyon

Great staff,view,clean hotel.

Friends_and_family Family

2/10

Poor

28 Oct 2025

Robert

Nothing felt safe. That place is one step

4/10

Poor

26 Oct 2025

Julia

I only stayed in the bedroom and it had a weird smell, the towels looked dirty, and the sheets too. I didn’t ask to change rooms because I felt all of them would’ve looked the same. So yeah. Next time I’ll pay more money and stay elsewhere.

Business_and_leisure

2/10

Poor

25 Oct 2025

HADIR

Never stayed! Left right after we saw the room. Stopped at the front and informed the desk.

Leisure Family

2/10

Poor

11 Oct 2025

Clayton

Room was dirty - visible poop stains on the seat. Stains on the pillows and sheets. Musty smell throughout. There’s a sign at reception saying the property is 100% smoke free, which is hilarious since you’re greeted by nothing but weed smoke everywhere in the building. There’s no elevator and the stairwell is sketchy. The deadbolt on the room door doesn’t work. The room door has a clear inch opening under it, which makes it very uncomfortable. Booked for two nights, ended up staying one - just couldn’t fathom staying another night.

Also, photos make you think it’s okay- do not fall for it like I did.

Partner

6/10

Pleasant

23 Aug 2025

Burt

You are walking distance to food, dollar tree, family dollar, auto zone shopping center and they have laundry facilities on site.

Leisure Pet

8/10

Excellent

19 Aug 2025

Mike

Nice place

Partner

2/10

Poor

09 Aug 2025

Angela

The bedding was stained and had burn holes in it. There were black specks all over the bedspreads that we thought might be bed bugs. Bathroom mirror was filthy and floors were sticky. Smells of smoking in various areas even though it’s a non-smoking property. Pool was closed and vending and ice machines were all broken. It was so miserable that we didn’t stay but 5 minutes, we left the premises and sought a refund. This hotel gets a deplorable rating.

Leisure Family_with_children

10/10

Exceptional

09 Aug 2025

Alita

It was nice and quiet.very peaceful place to stay.

2/10

Poor

08 Aug 2025

Aimee

Would Not Stay Again Only Due to the Other Guests

The actual room is a typical room for a low-cost hotel. The staff is very friendly and helpful. However, the actual hotel is in pretty bad shape. You can tell that it was gorgeous back in its day. The pool is amazing. My kids played there non-stop. However, everything else in the hotel is falling apart. None of the ice machines work. There’s no breakfast area or gym. There’s definitely a smell in the hallways. Many of the hotel doors are broken (not the ones that go to your actual room, but the ones going outside or to other parts of the hotel). There’s a lot of people hanging out drinking and/or smoking, or screaming profanities (that part was extra sad…I didn’t feel unsafe, but my 3-yr-old had a lot of questions).
Honestly, for the price, I would stay there again if it wasn’t for the other guests. The other guests make the place a tough spot. I had two separate guests ask me to their rooms in front of my toddler. WILD.

Friends_and_family Family

2/10

Poor

03 Aug 2025

Pamela

Horrible place. I got there and the place was surrounded by people just standing outside. Inside the facility was noisy and a bit dirty, the hallways were dirty and i dont think they have AC in the building, it was so hot inside. The property smells awful. I planned to stay there for 2 night but i left 5 minutes after checking in. The place made me feel unsafe and i just couldnt stand the smell. I would not recommend this to absolutely anyone.

Leisure Partner

2/10

Poor

01 Aug 2025

Gary

The worst mistake I have made recently is to book this hotel. It is filthy, unsafe and seems to be a place that often has hourly customers. I actually left the property and booked rooms at a Holiday Inn Express.

Business_and_leisure Family

4/10

Poor

27 Jul 2025

EDWARD

This place is a dump

No A/C in the lobby in July, doors open, check-in counter is all behind glass similar to a prison, lobby & room reeked of pot/marijuana, wall thermostat didn't work, bar by pool is closed, no ice machines (in July). Went to counter at about 9:15 PM, no one was there. Prostitute/drug addicts walking around outside the hotel in parking lot.

Business

8/10

Excellent

26 Jul 2025

Selene

Yes is good

Leisure Self

2/10

Poor

24 Jul 2025

Carl

If you like drugs, this is your place.

2/10

Poor

19 Jul 2025

Daniel

Garbage all over outside.
Somebody begging for money.
Dirty room

Partner

2/10

Poor

13 Jul 2025

Robert

Go to super 8 or comfort inn a block away

This property house's homeless that have junkie's on there hands and knees in adjacent parking lot as I came back the first evening, witnessed countless drug deals all they the first night, the second night a Saturday was drinking night, a car parked facing the property sat there for hours with headlights on the whole time , while three cars loaded with folks stood and past half gallons of booze around enjoying the night.

Self

10/10

Exceptional

07 Jul 2025

Dylan

A lot of people nodding out and hanging out in the front of the building during the evening and at night time but other than that the room was very clean staff was very friendly. I would definitely stay here again.

Leisure Partner

2/10

Poor

29 Jun 2025

John

Vile hotel and avoid

There was a lot of drinking and smoking outside of the hotel by very unsafe looking people. I checked in late at night and it was quite scary and I almost left. When I left in the morning, the same people were hanging around outside. Do not stay here. It was disgusting.

Self

6/10

Pleasant

21 Jun 2025

Nathaniel

I

8/10

Excellent

09 Jun 2025

Donald

A place to rest

It could be kept up in room better the floor was dirty trash left behind bresser and on floor in bathrooms. The pool need sweeping there are rocks and debris in it but water was salt water vending machines where empty butneeded a place to rest and served that purpose

Business

8/10

Excellent

04 Jun 2025

Ogechukwu

Satisfactory

Self

10/10

Exceptional

02 Jun 2025

Burt

Very quiet, staff we

Leisure Pet

2/10

Poor

01 Jun 2025

Micheal

Not clean abd double charged. Charged on card and paid cash. Was told it was just a hold and would drop off of card. I’m having to dispute it with bank

Friends_and_family Family

8/10

Excellent

31 May 2025

Jade

The building itself inside is very big and can easily get lost. No elevators. But overall it was clean and our stay was fine for 67.00

Leisure Partner

6/10

Pleasant

30 May 2025

Alysen

Well as soon as u walked in it had an old cigarette smell and the bed was hard as a rock but the pool was nice

Leisure Family

10/10

Exceptional

19 May 2025

Carmen

Nothimg

Self

10/10

Exceptional

18 May 2025

Karen

Nice staff members. Very accommodating.

Partner

10/10

Exceptional

11 May 2025

Marlon

Great experience

Partner

4/10

Poor

03 May 2025

Verified traveler

Call to verify before you book..

On the website this hotel had everything I was looking for. However after checking in I found out otherwise. Indoor pool was not heated as stated and could have been cleaned out. No ice machine but they was able to give you a bit of ice from there ice maker. Website said free breakfast only to find out the next morning with a hungry teenager that they no longer provide that. Oh and when we asked why side doors to the outside were locked we were told to keep people from coming in and sleeping in the hallway.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Donna

Beds weren’t comfortable! , we needed more towels and had to pick them up, instead of house keeping bringing them!

Leisure Family

2/10

Poor

24 Apr 2025

Janese

My daughter stayed a long stay and they were to return the deposit still didn’t receive it!! This happens here often

Self

4/10

Poor

13 Apr 2025

Ashley

Indoor pool was far too cold to swim in. There was no breakfast. They didn't have a roll-away bed. The room phone didn’t work. Luckily we arrived later in the evening and left early in the morning and only needed a place to sleep.

Leisure Family

2/10

Poor

28 Mar 2025

Rudolf

Crackhead City

Ceackheads working around and living in this hotel, bothering me by asking to sell them drugs??!! Hagerstown you can’t make this up

Partner

2/10

Poor

23 Mar 2025

Dakota

⚠️⛔️⚠️*WARNING* ⚠️⛔️⚠️

*Obvious drug usage on the property. The live in tenants lay around in the lobby and hang out around the entrances.

*PHOTOS ON THE APP AND WEBSITE ARE VERY OLD AND NOT UPDATED TO SHOW THE SEVERITY OF NEGLECT TO THIS PROPERTY. THIS PROPERTY HAS BEEN TAKEN OVER BY NEW SLUM MANAGEMENT. THEY CONTINUE TO USE 20 YEAR OLD PHOTOS TO LURE IN UNLUCKY HOTEL RENTERS THE PLAZA INN & SUITES SOUNDS LIKE IT IS ABOUT TO BE A GRAND STAY AND AFTER SEARCHING THROUGH PHOTOS YOU REALLY THINK THIS IS ABOUT TO BE AN AMAZING BOOKING. NOTHING BUT FALSE ADVERTISING.

* The Manager(Indian lady), after receiving my complaint to the online chat within the hotels.com app, banged on my door and she opened the door to my rented room and started to scream at me about the complaint . Read carefully. She ENTERED my room, all recorded on their own camera system. She opened the door while it was locked and I was inside. She entered the room. There is already a gap under door and you can see into the hallway from your room as is! UNSAFE!

* the felon with the tattoos didn’t give me any problems and was very polite because he knew the Indian lady messed up when she did that. We left immediately and did not stay the night or the follow night as it was a two night stay. —Cigarette burns in blankets (a lot). Smells of cigarettes in the hallway,Rusty door hinges, AC unit made noise the whole 25 minutes we were there. No tv, busted furniture, dusty dirty room, lamp shades rusty and yellow. terrible bed. Loud!

Business Partner

2/10

Poor

22 Mar 2025

Noelia

Unsafe Area

Leisure Self

2/10

Poor

18 Mar 2025

Roxana

the bathroom the water won't drain on the shower

6/10

Pleasant

04 Mar 2025

Sean

Always review the reviews before you book. I forgot to do that. All details aside, this place is unsatisfactory to anyone with basic standards. The staff was happy to move me to another room and was polite and professional.

10/10

Exceptional

28 Feb 2025

Whitney

Very clean and comfortable. The king size bed I stayed in, was super comfortable. Thanks

Self

2/10

Poor

26 Feb 2025

Nathan

Horrible Place

Horrible, asked for some towels thae lady at front desk wouldnt give. Then went to take a shower and the water wouldn't drain. Due to the service and the lack of professionalism I left after 30 mins! Not only that they told me I wasnt allowed to bring a friend. My advice is don't be cheap when getting a room!

6/10

Pleasant

21 Feb 2025

John

Wasnt bad

2/10

Poor

13 Feb 2025

Serena

They took my money and did not fulfill their duty of service which breached the contract. They refused to refund my money and kept saying that Expedia refunds not them. The one employee that resembles an apple nearly knocked over my son who was 5. She cut in between new and my kids when she walked by even tho she could’ve walked anywhere else. It was so rude

Leisure Family_with_children

2/10

Poor

12 Feb 2025

Robert

Never again.

Business Self

6/10

Pleasant

06 Jan 2025

Barry

Towels and wash cloths were old and thin..not real clean

Business Partner

8/10

Excellent

06 Jan 2025

Robert

Stink Bugs

We killed two stink bugs in the room.

Partner

8/10

Excellent

05 Jan 2025

Kayla

Room is very spacious

Leisure Partner

2/10

Poor

02 Jan 2025

Raymeko

Very dirty and not safe.

Leisure Family

2/10

Poor

20 Dec 2024

Diana

The lady at the front desk was very try rude to me from the moment I walked in. Then when an issue arouse she would not give any effort to help me find a resolution. Then continued to pick at me every time she got the chance. Definitely felt singled out.

Business_and_leisure

10/10

Exceptional

18 Dec 2024

Delria

Traditional 5 star hotel

Very secluded , top of the mountain, quiet and serene

2/10

Poor

16 Dec 2024

Ted

Hotel was very old and in poor condition leaking ceiling
entire hotel smelled like pot
homeless people in the parking lot people peeing in between cars parked outside of room
we checked in changed clothes and decided not to stay the night wasted my money and felt very dissatisfied
photos of hotel must have been older
not a good experience at all

Business Partner

10/10

Exceptional

11 Dec 2024

SANJAY

Nice & clean rooms…No bed bugs

Business_and_leisure Self

8/10

Excellent

22 Nov 2024

Paul

IT was ok for a overnight stop when i was at Mason Dixon Dragway

Leisure Friends

2/10

Poor

25 Oct 2024

Ana

Dirty

Clogged bathtub, slow draining, dirty & smelling, no soap on lobby bathroom to even wash hands

Business

2/10

Poor

10 Oct 2024

Clifford

People walking around until 5AM talking in normal voices. Was a drug dealer across the hall? Constant activity.
One \"almost fight\". Large amounts of people between 15 and 25 wandering around the property. At least my car wasn't broken into.

Business Self

8/10

Excellent

10 Oct 2024

Tremayne

This is a place where they respect your privacy so that is a plus but it's nothing really around here to get good food

10/10

Exceptional

18 Sep 2024

Hunter

Everything was nice except for the pool not being heated

Business_and_leisure Partner

6/10

Pleasant

09 Sep 2024

Gene

The hotel has definitely seen better days. It appears to be going through a piecemeal modernization/upgrade. The room was clean and the AC worked in the 2nd room they assigned. With COVID over, they should remove the Plexiglass barrier at the checkin desk. They need to decide what type of hotel they want to be...

Partner

10/10

Exceptional

08 Sep 2024

Slyme

Great

8/10

Excellent

04 Sep 2024

James

Great

Business

8/10

Excellent

30 Aug 2024

Kimberly

This was a great room for the price. It was very convenient to the highway. The building is a little dated but they are clearly working to update the facility. My room was clean and the bed was comfortable.

Leisure Partner

10/10

Exceptional

26 Aug 2024

Kolla

Good

Leisure Friends