Rodeway Inn & Suites

United States , Charles Town - WV
Charles Town, 741 E Washington St
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75 reviews shown

6/10

Pleasant

09 Mar 2026

Melissa

Clean room

Self

10/10

Exceptional

20 Feb 2026

Hunter

Yes

10/10

Exceptional

11 Feb 2026

Michelle

Yes, The Rooms Are Excellent!!!🥳💟 And Mary, Geno, Tray, And Caleb ARE EXCEPTIONAL People At The Front Desk. THE BEST PLACE I'VE EVER BEEN ❤️ 💕 💖

Self

2/10

Poor

07 Feb 2026

Nelson

The first room wouldn't even open; the staff tried to open it but couldn't. They gave me another room that was disgusting; the mattresses were full of mold and it smelled horrible. I didn't ask for another room because it was really late, but I'm definitely never going back.

Friends_and_family Family

6/10

Pleasant

02 Feb 2026

Oscar

Mary the Manager was very professional, courteous and aimed at excelling on customer service. She is a newly hired manager that needs to spread a Ray of that customer service spirit on her team.

Business Self

10/10

Exceptional

31 Jan 2026

Christine

Always nice staff, clean place, and comfortable.

Partner

8/10

Excellent

24 Jan 2026

Marie

It was cleaned

10/10

Exceptional

21 Jan 2026

Chris

Staff was really nice ! Trey is awesome and there are really nice views here.

10/10

Exceptional

19 Dec 2025

Javonte

Conviency

6/10

Pleasant

18 Dec 2025

Shantel

It was ok.

Business_and_leisure Self

6/10

Pleasant

28 Nov 2025

Jaisa

Too many crackheads hanging around the grounds. I left a day early because of it smh

Business Partner

2/10

Poor

27 Nov 2025

Nelson

The bathroom door doesn't works

8/10

Excellent

01 Nov 2025

John

Toilets are to low to the floor. Being handicapped is hard especially getting off the toilet b

Friends_and_family Family

2/10

Poor

31 Oct 2025

Rodrigo

There on was
Super dirty

8/10

Excellent

31 Oct 2025

kiara

Rooms where clean, staff friendly, seems like a lot of long term renters almost feels like an apartment complex.

Friends_and_family Family

4/10

Poor

29 Oct 2025

Shyterra

I stayed here a couple of weeks ago and paid a cash deposit. I have been having a hard time getting in touch with the hotel manager or supervisor to receive my refund back. The first time I called, the clerk stated that someone must have took my cash deposit on my behalf because they don’t have it. I explained to her that no one stayed with me, so there should have been no one who took my deposit. Last week, when I called, I was told the supervisor would reach out to me and they have yet to do so. I would like my cash deposit back.

Leisure Self

2/10

Poor

29 Oct 2025

Juliette

We checked in late the first night and was given a room that had not been cleaned. There was leftover food in the refrigerator, trash in the trash cans, used towels on the counters, and urine on the toilet seat. I was with my daughter who was pregnant and she felt uncomfortable. We asked for another room. The front desk manager.Jashan was very apologetic and accommodated us with another room. The second room was cleaned however there were swear words and inappropriate innuendos carved into the wood headboards of the hotel room above the beds, the door, barely latched, and we had to push it and manipulate it to get the lock to actually lock. there were people camping outside of our door with blankets in the hallway and the second night. A gentleman was throwing up all night outside of our door so we couldn’t even leave to get ice. After the second night, I requested a refund and we had to book the rest of our stay at another hotel. The office manager again was accommodating and granted our refund, but we will not be back to this property. We took photos of the headboard, but they are inappropriate to post for people to view.

Friends_and_family Family

8/10

Excellent

29 Oct 2025

Shyterra

There aren’t many channels on the TV, but I bring my tablet to watch my own shows. The shower is steamy and the bathroom is small. My stay was fine.

Leisure Self

8/10

Excellent

29 Oct 2025

Shyterra

I didn’t have an issue when I stayed these two nights. There were loud neighbors, but I managed to get homework done and relax.

Leisure Self

2/10

Poor

24 Oct 2025

Claudia

Terrible

Business Partner

4/10

Poor

12 Oct 2025

Jose

Nothing to tell

Business Self

4/10

Poor

07 Oct 2025

Keven

Not what expected by any means the listings need to be corrected

Leisure Partner

2/10

Poor

25 Sep 2025

Khaliq

They charge

10/10

Exceptional

21 Sep 2025

Crystal

The staff was great checking in/out only thing was the place last around were a little off but there place was great just wish had more things

Leisure Family_with_children

6/10

Pleasant

21 Sep 2025

Jeremy

Jasane was beyond wonderful at what she does

Leisure Family

10/10

Exceptional

14 Sep 2025

Benjamin

Very nice

Friendly staff clean room and a lot around

Self

8/10

Excellent

09 Sep 2025

Christine

Jashan is the friendliest and was so helpful. Everyone made our stay comfortable, regardless of what we needed. We will stay here again, made us feel like we are at home

Partner

2/10

Poor

06 Sep 2025

Leander

The beds had burn holes.

Business Friends

2/10

Poor

02 Sep 2025

Lydia

I did not like my stay there. The only good thing was the young lady at the front desk. She was excellent when I got to my room. The bed had never been made it smelt like mildew I went down and told the young lady and she came upstairs with me and could not believe that the bed had not been made so she did change our room. I’ve never stayed any place at a hotel motel in that did not have a telephone in the room and the remote only worked for one channel on the TV will never ever stay at roadway again! It’s like a pet friendly hotel but you have people walking around with big bully dogs. They sell drugs there and it looks like prostitution is going on. Makes no sense.!

Family

8/10

Excellent

23 Aug 2025

Deirdre

One day trip with friend the room was clean. What we need for one night stay and the price was great.

Friends_and_family Friends

2/10

Poor

21 Aug 2025

Toni

First they tried to give someone my room while I was still in it. So as I’m getting undressed for bed someone is trying to get into my room! I had to get back dressed and go to the front desk to get it straightened out. There was a bandaid with a Cotten ball on it over the peephole on the door. Upon leaving she tried to keep my $50 deposit because I used the wash cloth for its intended purpose and washed my face and it had makeup on it!

2/10

Poor

18 Aug 2025

Sheila

Over looked over booked no room waited forever !!

When arriving at the hotel we went in n revived our key card for the room. We went to our room to find out someone was all ready in the room 😳. Wound up going back to the office to end up in another room went to the room couldn’t get in the room. Was not happy was traveling most of the day ! We chose this hotel to travel to because we had to bring our son to his next service for the national guard ! I was dissatisfied because My Soldier was exhausted and we had to stand out side for approximately a hour and a half or more to get in a room ! First room someone had all ready second room door wouldn’t open ! My son serves this country I figured a little respect even a discount would had been nice !! But oh well I guess ! Will be better prepared next time !!!

Business

4/10

Poor

17 Aug 2025

Windell

Not a place for the family!!!!!

room was clean, staff was great. Our door to our room wasnt built properly and had a huge gap at the bottom of the door. asked to change rooms and was allowed but every other room we looked at had the same problem.

Business

2/10

Poor

14 Aug 2025

jessica

The pool was closed and they charged outrageous prices for a medical device failing and staining the sheets

Leisure Family

4/10

Poor

29 Jul 2025

Kristen

This place was generally ok for a quick stay. My door had a gap in the jam of about 1/2 an inch, I could see light coming through it and there was no deadbolt on the door to make sure it stayed locked. The bed was a bit uncomfortable, the area behind the bed had screws coming out of the wall like a headboard had been ripped off. Check in was easy, the attendant was friendly. There was no breakfast, no pool, no workout area, even though they were all listed as available when I booked. Overall, for my short stay it was acceptable, but I would have stayed there with my kids or for more than a night.

Leisure Self

4/10

Poor

22 Jul 2025

Lisa

No pool !!!!

Only reason why I picked this hotel bc of pool. Nope pool closed under construction. Never mentioned on here. Room was very clean but still can’t figure out where the green flies were coming from! I’d kill one 2 more appear. My door peep hole was missing had a piece of toilet paper in the hole. It was a great location but will never stay here again.

Self

2/10

Poor

13 Jul 2025

Aleida

Horrible

It was horrible abd never going there again.

Self

4/10

Poor

11 Jul 2025

Rose

This was nothing like advertised. And the Manager argued with me regarding the cleanliness of the property and what we were told in arrival. The property appeared to be filled with people living there. Clothes draped on the walkway, men in chairs on the walkway hanging out.

Leisure Family_with_children

6/10

Pleasant

09 Jul 2025

Jared

Overall it was good but my room smelled like cigarettes all the time. The pool was closed and it didn’t say that on the website. Also there was a $50 deposit that wasn’t mentioned prior to booking.

Leisure Partner

8/10

Excellent

07 Jul 2025

Antoine

Price

Business_and_leisure Self

10/10

Exceptional

06 Jul 2025

Sadie

Convenient as I stayed here to visit the base. Loads of food options & parking everywhere.

Leisure Family_with_children

4/10

Poor

04 Jul 2025

SHUH

No bathroom for guests at the Lobby. My family had to hold pee for about an hour while we were waiting for Expedia to clear their mess misunderstanding with the Inn Management. Kids of-course couldn't hold it, so they wet themselves.
And Expedia takes the Blame for not submitting payment to the facility whereas they already charged my card two days prior.
Mold on the Chair in the.room. Old clothes, left overs and intimacy trash in room drawer.
No telephone in rooms

One Good thing I can't underlook is that, the Receptionists were very customers-friendly and ready to assist with a.smile.

Leisure Family

6/10

Pleasant

29 Jun 2025

HARRY

Second though

The stay was a over night stay, the hotel was quiet,but we aked for a king bed but had to settle for a double.there was a nice gap under doorway,but pullin up to building will make u think twice about the area but plenty of cameras everywhere

Partner

8/10

Excellent

20 Jun 2025

Latonya

Business_and_leisure Family

10/10

Exceptional

16 Jun 2025

Trista

Nice

6/10

Pleasant

10 Jun 2025

Dunnell

Dogs on property was barking off and on during the night . Then the other dog would start barking. Furniture needs to be updated. Room was freshly painted and jacuzzi in room really made up for everything . Overall i enjoyed the stay and convenience of restaurants and store in area.

Leisure Partner

2/10

Poor

09 Jun 2025

Maureen

Property was viably dirty. Hair and pubes on bathroom floor. Bedding not clean.

Leisure Self

2/10

Poor

24 May 2025

camila

the room smelled musty and there were people smoking at the bedroom doors

Family

10/10

Exceptional

15 May 2025

Dre

Clean rooms good service

10/10

Exceptional

06 May 2025

Gerardo

I enjoyed the property very much will return

Leisure Self

8/10

Excellent

02 May 2025

Edward

The property has been used and abused for a while. The bathroom was nice and clean but the towel I used had a decent sized red stain at the end. It is down the road from ft Lee and has much wear and tear. The latch on the door was loose the TV was very fuzzy. The bed was comfortable and there was plenty of hot water.

Leisure Self

2/10

Poor

17 Apr 2025

Evan

Won’t be staying here again don’t Reccomend it at all

Business Partner

2/10

Poor

17 Apr 2025

Evan

Bed Bugs Roaches Floor falling in The showers were dirty the floor was dirty the shower curtains wouldn’t keep water off the floor this place is falling apart the health department needs to come do a check on this place because there’s a lot of issues

Business Partner

2/10

Poor

12 Apr 2025

Bradley

Manager of the propery RUDE and nasty unprofessional will never use them again

Business_and_leisure Self

8/10

Excellent

24 Mar 2025

Bobby

Affordable clean close to restaurants

Leisure Self

2/10

Poor

21 Mar 2025

Whitney

Warning- No EV Charger

Front desk receptionist was extremely rude and argumentative. Their website says they have EV charger. They DON'T. The door to out room didn't shut fully. Room looked put together but still unclean. Do yourself a favor and spend a little more and go somewhere else.

Friends_and_family Family

6/10

Pleasant

20 Mar 2025

Hasan

The smells were terrible and the door didn’t close properly like it was broken

Friends_and_family Family

10/10

Exceptional

17 Mar 2025

Matthew

Hotel staff was very friendly. Even gave us an extra night stay without any issues and cleaned our room for us

Friends_and_family Family

4/10

Poor

16 Mar 2025

Annie

The facility could use an upgrade. Everything about this place seems pretty old. Quite noisy at night, and the soundproofing is not great. The bed sheets were dirty too.

Leisure Family

2/10

Poor

06 Mar 2025

Tamika

Dissatisfied customer

I have a swollen face because there are some kind of flying bugs in the room. I was bitten by them. I’m upset that I paid for this stay and the room smells like cigarettes.

Friends_and_family Family

2/10

Poor

26 Feb 2025

Verified traveler

Showed availability and when I get there they don’t have what I requested and what the website said hotels had rooms available

Friends_and_family Family

10/10

Exceptional

02 Feb 2025

Looney

Nice and quiet and able to shop around there are plenty of stores

Leisure Partner

2/10

Poor

30 Jan 2025

Scott

Dont waste your money, they are rude and the property is poorly maintained.

Leisure Family

2/10

Poor

18 Jan 2025

Scott

If you have any other option, use it. The front desk lady was rude, the property was dirty, tv barely works, and sink was broke. But no refund or cancelation policy means that they dont care. And the aay she acted said the same to me.

Leisure Partner

2/10

Poor

18 Jan 2025

Lamonta

Nothing worked. Wifi doesn't work here. Be ready to fight for your security deposit back because they will try to take.

Leisure Partner

2/10

Poor

11 Jan 2025

Donald

Booked a smoking room online was told at the property there's no smoking rooms. Found a roach in the bathroom. Tv screen barely worked. All in all pretty bad.

Leisure Partner

10/10

Exceptional

08 Jan 2025

Cleaven

Great

10/10

Exceptional

05 Jan 2025

Tomelia

I love my stay and the staff was outstanding

Business Self

10/10

Exceptional

29 Dec 2024

Kody

Amazing stay. Great staff. No complaints for the price.

Self

8/10

Excellent

04 Dec 2024

Travis

Great stay

8/10

Excellent

04 Dec 2024

Travis

Great stay

Business Self

2/10

Poor

24 Nov 2024

Shawn

This place has bad everything.. even the workers!!

I didn't even get to check in!! 😈 ..I booked on hotels.com full price..but when I get there at the desk the lady TRYED to charge me $50 EXTRA saying it was a deposit....the hotels.com app does not say ANYTHING about a $50 deposit upon check in ... Lady was rude she didn't get her manager when I asked to speak to them ... I was stuck in the COLD ALL LAST NITE OUTSIDE THERE .. I don't recommend this place to anyone...they rude and not kind-hearted at all ...

Self

2/10

Poor

19 Nov 2024

Alina

It's a truck stop.

Leisure Family

2/10

Poor

16 Nov 2024

Matthew

Horrible

No breakfast no coffee pot sheets was stained up had to ask for clean bedding no the coffee in the lobby was horrible the lock on out door was broken liked it been kicked in bye some one no gym had trash all over the equipment just a bad management will never stay when back in town to visit family again

Friends_and_family Family

4/10

Poor

11 Nov 2024

Verified traveler

Nothing went Well.

The room had cracks in the ceiling and walls. Our door was two-toned. The paint was peeling off. The shower leaked down from the shower head, PLUS, anytime we sat on the toilet, water would leak out as well. We killed a couple of roaches, while there. We wanted a hotel with a full breakfast, it was advertised, but they didn't even have a continental breakfast. NOTHING. I can't prove it, but we were supposed to have 2 queen sized beds, but I think that they were full beds. It wasn't the best stay, but it just proves that you get what you pay for. The clerk that checked me in, kept asking the same question over and over again, it felt like an interrogation, like she didn't believe me. It didn't give us a list of channels, and no menu channel. We even had to ask them for the \"do not disturb\" tag that goes on the door. It was just not a good experience. Sorry.

Friends_and_family Family