Sapphire Hotel

10/10

Exceptional

09 Mar 2026

Eric

Very friendly staff,very clean and great location.

6/10

Pleasant

08 Mar 2026

Donna

I booked sapphire but was redirected to pearl for check in, I was then given accommodation in the pearl hotel which was a few doors down. The pearl hotel wasn’t clean but the gentleman that served me was very welcoming. I’ve stayed in the sapphire hotel before which was clean, so lesson learned - insist on staying where you booked.

10/10

Exceptional

05 Mar 2026

John

Yes

8/10

Excellent

02 Mar 2026

Anjana

Hotel on Prime location in Hammersmith near to Westfield London, underground station and bus station. Affordable option. Satisfied with our one night stay as a family of 3.

6/10

Pleasant

26 Feb 2026

Nick

Bed was suppose to be a double but definitely wasn’t was at best a big single. Staff very friendly and helpful would recommend this place great location

Friends_and_family Friends

8/10

Excellent

24 Feb 2026

Dimitri

Needed more mirrors in rooms but it was very convenient

10/10

Exceptional

20 Feb 2026

Paolo

Good value, easy location, warm

Self

10/10

Exceptional

16 Feb 2026

Claire

Clean room and shower room, nice amenities (coffee, tea). Quite hotel convenientily located. The staff was particularly helpful and friendly

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Matthew

Did what it says on the website. Clean, provided good bed, hot water and not expensive. Great Job!

Leisure Self

8/10

Excellent

31 Jan 2026

Kieron

Clean, warm room.
Check in and out was easy, with a courteous staff member. Would sesy again, good value for the price we paid.

Partner

6/10

Pleasant

30 Jan 2026

Florentyna

Sta

10/10

Exceptional

29 Jan 2026

Paolo

Great Value, good bed

Business

4/10

Poor

29 Jan 2026

Carlos

very noisy from outside and too many light coming in. Need better curtains and double glazing.

Self

8/10

Excellent

28 Jan 2026

Philip

Easy instructions to get keys from sister hotel a few yards along the road. Friendly member of staff. Room was clean. The thin duvet on bed was fine for me, but others might appreciate an additional blanket in winter.

Self

10/10

Exceptional

28 Jan 2026

Leanne

Spotless curtous and blissful

Leisure Partner

10/10

Exceptional

28 Jan 2026

Kristi

Clean warm quiet room in the lower level

Business Self

10/10

Exceptional

28 Jan 2026

Bader

Was great for the price paid!

10/10

Exceptional

17 Jan 2026

Joseph

Yes I have really enjoyed my stay with your hotel. Would gladly recommend it to my family and friends 👌✅

Business_and_leisure Self

6/10

Pleasant

16 Jan 2026

Claudia

Overall, this hotel offers excellent value. The room was immaculate, the shower had great pressure, and the front desk staff provided a warm and professional welcome. Unfortunately, my experience was significantly overshadowed by persistent loud banging from the floor above. While I am unsure of the exact source, the constant noise was quite disruptive and impacted the quality of my stay.\"

Business

8/10

Excellent

15 Jan 2026

Samantha

I had to stay in the sister hotel as my original room was occupied but the gentleman on reception was very apologetic and helpful and put me in a bigger room. All clean, warm and comfortable only downfall was there was loud music playing mostly through the night but apart from that I would definitely stay again as it’s easier for work sometimes.

Business_and_leisure Self

10/10

Exceptional

15 Jan 2026

Amanda

Very pleasant stay very clean room and pleasant staff. Very local to everything

Leisure Partner

10/10

Exceptional

11 Jan 2026

Alexander

Clean room, clean bathroom, friendly staff

Leisure Family

10/10

Exceptional

08 Jan 2026

Jonathan

Very basic and a nice bang for the pound. Nice staff and about a ten minute walk to two different Underground stations. Please note that it is a 15 minute Underground ride to where the main touristy London activities are, but the place is a lot more reasonably priced. I would definitely stay here again.

Leisure Self

10/10

Exceptional

08 Jan 2026

mohamadrashid

The room was spotless. One of the best sleep I had for long time

Leisure

8/10

Excellent

06 Jan 2026

Charlotte

Room was nice and housekeeping came daily which was helpful. Great location! Only thing that could have been better would to have been a garbage can in the room or bathroom. Would stay again!

Business_and_leisure Self

8/10

Excellent

04 Jan 2026

Anthony

The staff are very courteous and friendly. There was an issue with the room we were staying in so they immediately switched us. Our new room was just what we needed. Definitely recommend!

Leisure Partner

4/10

Poor

03 Jan 2026

Amanda

We were near the laundry rooms/deposit on the underground floor. The room wasn't really cleaned the days we were there. The bathroom was claustrophobic with no venting.

Leisure Family

6/10

Pleasant

02 Jan 2026

Jennifer

Room was clean, but I booked The sapphire and was given a room at The Pearl. Some noise from the lobby.

Leisure Self

10/10

Exceptional

28 Dec 2025

Cesar

Yes.

Leisure Self

10/10

Exceptional

24 Dec 2025

Alice

Good value if booked in advance. We were given a bigger room than we’d booked.
Good location: 10-15min walk from Shepherd’s Bush, Goldhawk Road and Hammersmith tube stations. Also good bus connections up and down Shepherd’s Bush Road.
Generally good experience but the room was extremely hot, which strangely was not coming from the radiator. Better than being too cold but be warned. I woke up sweating both nights / mornings.

Partner

10/10

Exceptional

21 Dec 2025

attila

Everything

Friends_and_family Friends

2/10

Poor

18 Dec 2025

Kieran

rude

10/10

Exceptional

18 Dec 2025

Paolo

Budget value and really good quality for the money

Business

4/10

Poor

14 Dec 2025

Paul

The room was tiny when using the toilet I had to have the bathroom door open, the sink didn’t drain properly and the the tv had a blob on the screen where it’d been damaged and not replaced.

Self

8/10

Excellent

14 Dec 2025

Darryl

Room was tiny but clean. Staff were not especially friendly. Maybe it's just a cultural difference. But fNorthth

Self

6/10

Pleasant

14 Dec 2025

Marion

Unfortunately I didn’t enjoy my stay and wouldn’t recommend your hotel.
There was a half eaten sandwich in the fridge !!
The beds was very uncomfortable due to feeling the springs . This could have been rectified with a mattress cover.
The carpet was grubby and need cleaning.
In my opinion this was not a 3 star hotel.

Partner

8/10

Excellent

05 Dec 2025

Matthew

All fine.

2/10

Poor

02 Dec 2025

Ahmed

Room was extremely dirty and smells horrible needs a lot more cleaning bed sheets weren’t changed after the last residents

Leisure

2/10

Poor

01 Dec 2025

Janis

The hotel and rooms are in very poor condition. There is a strong smell throughout the property, and my room smelled as if someone had been cooking in it. The walls were dirty, and the room itself was only slightly larger than a single bed. The reception was not available 24/7 and was located several houses down the street. I was unable to finish my stay and left after one night, even though I had paid for two. Overall, it was a very unpleasant experience.

Self

10/10

Exceptional

28 Nov 2025

Malcolm

Staff were friendly, room was well equiped and the bed was very comfortable. The room was very clean.

Self

2/10

Poor

27 Nov 2025

Caroline

Terrible in all aspects, rude staff. Mold in room and shower, filthy stained carpets. A door in which the deadbolt could not lock. Did not properly clean or change sheets the whole 5 nights I stayed. Just gross and unsanitary. Rude and unhelpful staff.

Business Self

10/10

Exceptional

25 Nov 2025

Shaimaa

The place was very nice and central, the only problem it didn’t have an elevator

6/10

Pleasant

25 Nov 2025

Devin

It's not a what I would call a hotel but rather a chain of 6 apartment-houses (more like a motel). Room was fine, but not the cleanest. Price wise it's worth it, close to some local pubs that were excellent, and close to public transport. Extremely small shower/washroom.

Self

4/10

Poor

22 Nov 2025

theresa

Noisy and staff not so nice

Business_and_leisure Self

8/10

Excellent

21 Nov 2025

Etienne

Room was small but clean, no issues

Business

6/10

Pleasant

18 Nov 2025

theresa

Yes its just noisy but cleqn room.

Business_and_leisure

8/10

Excellent

18 Nov 2025

Frank

Very sceptical, having read some previous comments . A very good hotel for the price, room's are clean, staff very good ,couldn't be more helpful. Would definitely stay there again.

8/10

Excellent

16 Nov 2025

Ibrahim

Room was great

8/10

Excellent

16 Nov 2025

Mariame

Ldl

10/10

Exceptional

15 Nov 2025

Julia

The staffs were very nice! The place was clean and cozy.

Leisure Friends

8/10

Excellent

14 Nov 2025

FRANCISCO

We were two in a doublebed and the staff helped us changing to a

10/10

Exceptional

14 Nov 2025

Fiona

Amazing value and convenient location. 12 mins walk from central line one direction and district/circle line the other direction. Nice staff, very clean and felt safe. Quiet if you keep the windows closed. Good beds and bathrooms, a wall fan and kettle with cups for the tiny price. A few steps away from shops and cafes for all your food needs. They even upgraded us from twin room to family. If you want a very affordable place for central London you can't beat this. I will use Sapphire again.

Business_and_leisure Friends

10/10

Exceptional

13 Nov 2025

Kim Thomas

Clean, Quiet, friendly staff. I would stay there again.

Self

10/10

Exceptional

05 Nov 2025

David

Room was clean, staff was kind, and the neighborhood proved to be great. Would recommend to anyone considering staying here.

8/10

Excellent

02 Nov 2025

Marie line

La pièce était grande, sanitaires bien, tout était propre. Serviettes changées tous les jours mais il fallait faire son lit ! La personne de l acceuil vraiment pas accueillante, on a l impression de la faire ch…!!!

Friends_and_family Family

6/10

Pleasant

29 Oct 2025

Michelle

Staff a bit rude when talking to customer. He is on the phone while dealing with me.

Business Family

10/10

Exceptional

27 Oct 2025

Paul

I wasn't there to work, but security.

Business_and_leisure Partner

10/10

Exceptional

25 Oct 2025

Robert

Was a nice quiet place just to stay at for my gig at the o2 academy nearby

Self

6/10

Pleasant

25 Oct 2025

Stephen

Good for the price. Basic, no frills. Friendly staff.

Business_and_leisure Self

4/10

Poor

22 Oct 2025

Marcus

Nothing like the photos . Dirty stained carpet - possibly marked with gum? Substantial burn mark in top of table, missing filter on basin drain. Linen was ok. Feel quite misled as I selected the property over others based on the photos they presented.

Business Self

8/10

Excellent

20 Oct 2025

Jamie L

The Accommodation was worthy of what I paid for and about what I expected based on the reviews. The bedding and towels were clean - which was the most important part of any hotel, the only annoyance was going up 4 flights of stairs anytime I wanted to go to my room, However I was not in the room that much except for the evenings after exploring the city. Hotel is close to a lot of great food options, easy and close access to any sort of public transportation, the neighborhoods around were relatively quiet and nice to walk around, while feeling safe. They could use a good cleaning or the carpets but other than that I would most likely stay here again. The only thing I’d have to downfall is that the rooms on the top floor get hot if you don’t keep windows open, of course this means you hear the police sirens a lot more. They also should update the photos of the rooms.

Leisure Self

4/10

Poor

14 Oct 2025

Ewout

The property is very very noisy. The street notices come straight in the room. Curtains didn’t close properly so light kept coming in. Difficult to sleep with all the noise

Business Friends

10/10

Exceptional

09 Oct 2025

Costel

Good value.

6/10

Pleasant

08 Oct 2025

Stuart

.

Leisure

10/10

Exceptional

06 Oct 2025

Stephanie

Shops nearby! Excellent friendly staff!

Business_and_leisure Family

6/10

Pleasant

01 Oct 2025

Joaquin

Decent room for the price. Not super nice but a great location.

Business_and_leisure Self

8/10

Excellent

29 Sep 2025

Leigh

The hotel served its purpose for us. It was clean and comfortable staff friendly.
Set up was a bit odd with check-in actually in a different hotel and the room in a separate building.
All in all clean room in decent location fine for one night

Leisure

8/10

Excellent

28 Sep 2025

Rachel

I enjoyed the fact that there were numerous shops and eateries around . It was a good atmosphere.
The hotel should however ensure that the rooms are hovered regularly and at least washrooms and bathrooms are cleaned a bit regularly when there is a guest in.

Business

2/10

Poor

25 Sep 2025

Mercedes

I do not recomend this Hotel to any travellers, terrible condition, i had a bad experience to this Hotel, room was super dirty staff are not accommodating, Bed was super dirty, not comportable to stay for travellers

Leisure Self

8/10

Excellent

20 Sep 2025

Martin

Very convenient location, lots of dining choices nearby, a small Sainsburys adjacent to the hotel, and very pleasant reception staff. Room could have been cleaner and looked a bit tired, but it's nothing that would put you off staying and is reflected in the price. Will stay there again next time I'm down that way.

Leisure Self

6/10

Pleasant

13 Sep 2025

Holly

Ended up in a different hotel?

We did not end up staying in the Saffire hotel as when we got there as looked like there was work getting done, we were directed to a couple of doors down to a different hotel - pearl hotel. We were placed in a basement room which had a very strong smell of damp! The fire alarm outside the door was beeping none stop to which we were told someone was coming today to fix it which they didn’t. There was even anti mould paint left out that they had been using!! It was not good - damp and no fire alarm in a basement room is a health risk! Requested to move room due to the smell and noise. Moved into the pearl hotel which was better. Very basic but comfy bed and nice big windows. Was okay for what it was didn’t have much. Tea and coffee, but no milk. Cleaner had been in and left windows open so it was freezing when we got in, and it had been raining. Was an alright stay but confused why we were able to book the saffire hotel when it wasn’t there where we were put! So room was different to what we booked so not very impressed with that. Location was good, close to transport.

Partner

2/10

Poor

13 Sep 2025

Linda

The proper manager was unbelievably rude. I don’t think I’ve ever been treated like that before. This is a terrible property. The bathroom had a nauseating smell. The fan didn’t work. It was hot and we had to drag her suitcases up six flights of stairs. With the windows open, sirens, blared, people yelled on the streets and big trucks rambled by all night. Never, never never.

6/10

Pleasant

11 Sep 2025

Andrew

Value for money for a builder

Value for money but ten minute walk to nearest tube and very basic and small . Ok for builders working away but not family.

Business

6/10

Pleasant

07 Sep 2025

Philip

Basic value hotel, but in need of some updating. The carpet was in a terrible state and the chair was broken.

Business

6/10

Pleasant

05 Sep 2025

Jennifer

Everything was fine up until some random guy from the hotel came in the room stating that we had to check out when in fact we didn’t until the following day. He did apologize but should have made it more aware of coming instead of simply coming in then closing the door and knocking to then say what I stated above.

10/10

Exceptional

05 Sep 2025

Paolo

Quiet

Overall good, friendly, and quiet

Business Self

8/10

Excellent

02 Sep 2025

Shervin

i liked it very much

10/10

Exceptional

30 Aug 2025

James

Nice staff cream and quiet room

Business

8/10

Excellent

21 Aug 2025

Mayra

The property was good enough. My Friend and I were out most of the time. We booked the small room with 2 twin beds and prívate bathroom on the first floor it was comfortable . The staff were nice . The area didn’t look secure BUT tbh we never had any problem of safety. Transportation was good. I just wish they had like a long mirror in the room. Overall it was good!

Leisure Friends

8/10

Excellent

12 Aug 2025

Isabell

Was a bit hard to get in contact with the hotel. Room was great, clo

Friends_and_family Friends

8/10

Excellent

12 Aug 2025

Malcolm

Well located budget hotel

Well located budget hotel. The rooms were cleaned every day and for the price, the amenities were excellent. Overall, great value for money.

Self

8/10

Excellent

11 Aug 2025

Andre

Convenient location. Rooms small and the stairs to the top was a pull. Otherwise no issues

Business Self

8/10

Excellent

10 Aug 2025

Rahul

Property manager and his cleaning staff was very professional property manager was very kind and helpful

8/10

Excellent

08 Aug 2025

Jan

Clean tidy room in a great spot for tube and airport access

Self

10/10

Exceptional

08 Aug 2025

Gabriel

Good

Leisure Partner

6/10

Pleasant

05 Aug 2025

Yuliana

El área super bien ubicada , solo se escuchaba demasiado ruido de las otras habitaciones ,la alfombra demasiado sucia y vieja , los baños tienen moho , pero es una opción barata y bien ubicada , tienes que cargar tus maletas por unas escaleras muy angostas y no hay personal que te ayude .

Leisure Family

8/10

Excellent

02 Aug 2025

Helena

Property was good for what we needed

Business Partner

4/10

Poor

30 Jul 2025

ekaterina

Hi,
There was water coming from the ceiling one of the nights, the bathroom was flooded and I couldn't sleep.
Requested a refund for one night but still didn't hear from hotel.
Please get in touch!

10/10

Exceptional

30 Jul 2025

James

Nice

Great hotel for my little business stay

Business

10/10

Exceptional

23 Jul 2025

Warren

Always an easy stay, clean, quiet and friendly.
The local area can get quite busy, but there's decent food options around and some pubs and coffee shops.
Very near Westfield.

the owners/management are always friendly and welcoming, and go out of their way to accommodate any requests.

would stay again.

Business Self

10/10

Exceptional

09 Jul 2025

karina

Business travel

Friendly Staff and quick check-in. I will go back for business travel in the future. Close to the metro and many options around for eating. Safe area for solo travelers,

Business

10/10

Exceptional

09 Jul 2025

Muhammad Nouman Tayyab

Great hotel

Business_and_leisure Friends

8/10

Excellent

07 Jul 2025

Lok Vin

Alright

It was alright

Friends_and_family Friends

6/10

Pleasant

06 Jul 2025

zak

Room was not worth the money carpet was dirty marks
Tv didn’t work
Bathroom smelt very bad

Night staff was not helpful after I complain about noisy neighbours above banging and jumping around until 11am

Friends_and_family Family

8/10

Excellent

05 Jul 2025

Emma

…

Leisure Family

6/10

Pleasant

02 Jul 2025

Shane

Damp smell in room and noisy room above all night.

Leisure Family

10/10

Exceptional

01 Jul 2025

Kevin

Good location.Great for a short stay.

Leisure Friends

8/10

Excellent

30 Jun 2025

Verified traveler

Can’t complain for the price. Good location, friendly staff, and clean.

Friends_and_family Friends

8/10

Excellent

22 Jun 2025

Deborah

Adequate facilities , comfortable room , just really hot in the warm weather

8/10

Excellent

20 Jun 2025

Dean

A good price and the room good. A comfy bed, good shower, kettle and a fan in the room. All we needed. We would use again. Good location if watching a show at the Apollo.

Partner