Hampton Inn And Suites Shelby

10/10

Exceptional

31 Mar 2026

Alan

Yes

Self

10/10

Exceptional

28 Mar 2026

Albert

Clean room

Partner

10/10

Exceptional

23 Mar 2026

Dana

Easy location.

10/10

Exceptional

22 Feb 2026

Kimberly

Absolutely

Partner

8/10

Excellent

15 Feb 2026

Ruby

Nice and courteous staff and clean room.

10/10

Exceptional

15 Feb 2026

Jorge

Awesome facility. Great place to stay while visiting Gardner Webb University

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

David

Clean room and lobby stood out to us. The breakfast service was excellent.

Business

10/10

Exceptional

31 Dec 2025

Ronald

Will definitely be staying again.

Partner

10/10

Exceptional

29 Dec 2025

Donnella

The breakfast and staff are great.

Business_and_leisure Partner

10/10

Exceptional

27 Dec 2025

Monica

Besides my reservation being cancelled in error, the desk clerk was very nice and resolved the issue, very accomodating. Parking lot well lit and there was plenty of handicapped parking places. Room was clean and everything looked clean and fresh. Breakfast was awesome. Have never had a better breakfast. Selection was phenomenal and the hostess was cherry, smiling and singing Christmas Carols. She made sure to greet and ask if you found everything you needed. Will stay here again!

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Donnella

Breakfast great! Staff wonderful!!

Business_and_leisure Family

10/10

Exceptional

11 Dec 2025

Veronica Lathar

Tracie - the receptionist and Linda - kitchen manager were simply awesome. Their smiles definitely brought the warmth to my day. And a very special thanks and service excellence credit to Tracie, who went out of her way to help me get ready for my son's wedding. Being alone to doll myself up definitely brought its set of challenges. But Tracie was GOD sent angel - who was at the right place at the right time with the right spirit, was amazing! I could have never got myself all dolled up efficiently if not for Tracie. 5 Star Ratings to Tracie. And praying much blessings upon her :

Leisure Self

10/10

Exceptional

25 Nov 2025

Renee

Very clean and comfortable room. Staff was super helpful and nice. Highly recommend!

Leisure Friends

8/10

Excellent

24 Nov 2025

Robert

staff was great. Elizabeth thank you

Leisure Family_with_children

10/10

Exceptional

22 Nov 2025

Erin

The staff at the front desk were very friendly and welcoming as well as the other staff. My room was very clean and comfortable.

Friends_and_family Family

10/10

Exceptional

02 Nov 2025

Laura

Room was clean, plenty of quiet, spacious areas to work with internet, good breakfast options, staff was polite and helpful, nice workout area

8/10

Excellent

27 Oct 2025

Gerard

Clean room, friendly staff.

Partner

10/10

Exceptional

26 Oct 2025

Lauren

Very clean and staff was very nice

8/10

Excellent

18 Oct 2025

Mikel

Parking was secure and No! we didnt have Breakfast

Leisure Partner

6/10

Pleasant

15 Oct 2025

Steve

They had just "shampooed" the carpet in our room and had to pull the dryer out just as we were arriving. There was so much Dog Hair all over that got onto our clothes. I am traveling for business and will be looking for places to stay that don't allow dogs.

Business

10/10

Exceptional

14 Oct 2025

Laura

The staff was absolutely top notch and super friendly. They addressed issues quickly and positively and felt like old friends by the time we checked out. They provided fast, appropriate documentation to submit regarding a dispute with Expedia. Will definitely stay here in the future and will recommend to others. The warm, welcoming, fun, and energetic staff members are so wonderful.

Leisure Pet

8/10

Excellent

12 Oct 2025

Missey

Very nice room, Staff was great..

Friends_and_family Family

8/10

Excellent

07 Sep 2025

Marlon

Had to come twice due to loss of my sister. Service has been great. Everybody was friendly very clean. Parking was very convenient.

Friends_and_family Family

8/10

Excellent

03 Sep 2025

CHIA-CHANG

The beds are too soft, the hot water for tea close to the front desk was not hot at all. Other than these, our stay was all right.

Business Pet

10/10

Exceptional

26 Aug 2025

James

Clean quiet rooms

Leisure Self

8/10

Excellent

21 Jul 2025

LuAnn

The room and bathroom were very clean. Bed was very comfortable. WiFi and TV were great. Pet friendly was a major plus. 2 negatives: the refrigerator was leaking water (we reported to the staff and they gave us some points to use on another booking; the conditioner dispenser in the shower was empty.

Leisure Pet

4/10

Poor

05 Jul 2025

Antonya

Upon our arrival at the property, we were properly greeted by friendly staff. After checking in we entered the room that had a terrible scent, but tried to ignore it. I noticed the bedding was filthy and when we removed the covers lashes and hair was on the sheet. I immediately contacted front desk who changed our room and offered a discounted rate that was never honored. Two days after we moved into the other room, we returned from breakfast to a big roach crawling by the door inside the room. My son kicked it out where it landed in the hallway. I immediately went downstairs, as we were headed out, and notified the agent so it can be removed. We returned several hours later and the insect was still in the same spot even though housekeeping had made its rounds. Again I called the front desk and asked to speak to a manager who argued with me that it wasn’t a roach, but a water bug. After checking out I followed up on the rate reduction, only to learn that it was never implemented. Although I never asked for this, it was offered to me and I expected the hotel to honor its commitment and that never happened. The staff was friendly and breakfast area clean with a nice variety. I have mixed reviews about the property because on the outside it was clean, however, the experiences once we got in the room was less desirable. I don’t think housekeeping is thorough with cleaning the rooms.

Leisure Family_with_children

4/10

Poor

22 Jun 2025

Jamie

Very understaffed when there was a big event. Couldn’t even check in until 5:30pm, then rude because we took a bit longer to check out, only get the room 18hrs and paid for 24. And about $80 more than others in the area. I won’t ever be back.

Business_and_leisure Partner

8/10

Excellent

12 Jun 2025

DIRK

N/A

Partner

6/10

Pleasant

09 Jun 2025

Anita

Two of our friend's trucks were broken in to during the night. Things were stolen and windows were smashed. Location is good and central to many things including the mall across the parking lot. I think better security and lighting and cameras in the parking lot are needed because this area although nice enough is getting more and more crime ridden lately. We go here every year for a show and it gets worse and worse each year. The security cameras were not in a position to catch anything so police had little to go on unfortunately.

Business Friends

10/10

Exceptional

08 Jun 2025

Autumn

Great hotel and very friendly staff

10/10

Exceptional

08 Jun 2025

Amy

Wonderful staff

10/10

Exceptional

07 Jun 2025

LESTER

👍😉

Leisure

10/10

Exceptional

01 Jun 2025

Matthew

Staff was very friendly and helpful. The breakfast was a good spread of different breakfast items ranging from cold cereal to waffles to scrambled eggs (sometimes cheese omelettes). It’s in a decent area near some fast food restaurants as well for a quick bite if needed. This was my second time staying here and I’d make it a third time if I can afford it for my next travel to the area

Friends_and_family Family

10/10

Exceptional

22 May 2025

Belinda

The property was clean, staff was friendly and helpful.

10/10

Exceptional

20 May 2025

sophia

Everything was newly renovated and fresh. Only a couple of areas left to finish, but didn’t affect where I was staying. Overall a very nice visit

Business_and_leisure Partner

10/10

Exceptional

19 May 2025

magdalene

The bed linen was no fresh. It had the body order of other people. Other than that issue my experience was amazing.

Leisure Family

10/10

Exceptional

03 Apr 2025

Joseph

Always a great place to stay when visiting family.

Up to date, remodeled, clean.

Partner

10/10

Exceptional

23 Mar 2025

Elaine

The receptionist very polite & friendly Salma

8/10

Excellent

16 Mar 2025

Beth

Staff was very friendly and helpful. Provided us a room that was available for an early check in!! Going through renovations, but property has maintained a clean and comfortable environment! Would stay there again!

Leisure Family

8/10

Excellent

07 Jan 2025

P.B.

I enjoy the hospitality.

Business_and_leisure Partner

2/10

Poor

23 Dec 2024

Kathy

We normally love a Hampton Inn, but we showed up tired and exhausted at 8:30pm. There was no one at the check in counter! They were away on a break! We waited 10-12 minutes, until the associate showed up. She apologized, and then explained that she was on her mandated employee break. I asked where was another associate to cover the front desk while she was on a break? There was NOBODY but her...
She is a wonderful employee, and does not deserve to be treated like this.
Come on Hampton, hire another employee!

Leisure Pet

6/10

Pleasant

19 Dec 2024

Helen

We arrived and checked in. Keep in mind that I reserved 2 rooms together so that we could be side by sid with my brother and his wife. We were given rooms 211 and 213 but when we got to the rooms my key would not work on 213. I went down and the clerk fixed the issue. I went back up and opened the door. My husband walked into the room and suddenly turned around and came back to the door telling me that there were clothes in the room as if someone were staying in that room. I again went back down and told the clerk what we found. She said that she was sure that the room was vacant. I said no ma'am it is not. She went and spoke to her manager and came back saying that there must have been a glitch in their system and she would have to assign us another room. She did but it was on another floor. I explained that I had made the reservation for the 2 rooms together and why but she said that there were no more rooms available on the 2nd floor and we would have to be on the 3rd floor. Our stay other than is was fine but what could have happened is what is scary. What if the person had been in the room 213 when we opened the door and thought someone was breaking into their room? We could have been shot! Is there not a check list for the front desk to know what rooms have been vacated? This was very disturbing to me.

Leisure Family

10/10

Exceptional

17 Dec 2024

Richard

The property and room was clean and comfortable. Enjoyed the hot breakfast

Leisure Pet

4/10

Poor

01 Dec 2024

Michael

This hotel was a nice hotel to stay at, I just didn't have a good experience with the service. After my first night, I noticed ants in the bathroom and reported it to the front desk; the front desk lady assured me my room was going to be cleaned and house keeping would spray for ants. Needless to say it took a whole 24 hours for housekeeping to take care of the ant problem in the bathroom.

Partner

10/10

Exceptional

29 Nov 2024

Adrienne

Nice breakfast

10/10

Exceptional

03 Nov 2024

Johanna

Very clean and quiet.

10/10

Exceptional

29 Oct 2024

Angela

Excellent

It was agreat stay. Cleaniness is a must for me and it was cleanand comfortable. Excellent and friendly service from employees. Breakfast was good overall. Just need to teach the young man on one of the mornings how to cook eggs. Bless his heart he was trying though.

Friends_and_family Family

10/10

Exceptional

27 Oct 2024

Shelia

easy check in, staff was friendly and helpful

Leisure Partner

10/10

Exceptional

27 Oct 2024

Tracy

Very clean and the staff was
Accommodating.

Leisure Family

10/10

Exceptional

20 Oct 2024

John

Nice Room

New property, nice room and amenities.

Friends_and_family Family

8/10

Excellent

05 Oct 2024

Kathleen

Great breakfast with lots of choices. Lots of dining options nearby. Room a bit small. Comfortable bed and good shower. Air conditioning not the best-either too cold or too warm and definitely too loud.
Overall they were a great port in the storm.

Partner

10/10

Exceptional

03 Oct 2024

Janice

Hurricane Helene

Everyone at the hotel was wonderful. The staff was amazing during very difficult weather due the hurrican

Friends_and_family Family

10/10

Exceptional

30 Sep 2024

Chastity

They were very courteous to all

Leisure Family

8/10

Excellent

15 Sep 2024

LaTanya

Beds were comfortable , carpet in hallway needs to be cleaned. Staff was good however you at breakfast area blew on waffle maker in an attempt
to clean it, which totally deterred me from even thinking about using the waffle maker

8/10

Excellent

09 Aug 2024

Iris

Everything was good. Rating would have been excellent except for a yelping dog late one evening and some patrons laughing loudly another evening for about 45 minutes from 1:00 to 2:00 am. Facilities were clean, smelled fresh. Breakfast would be better if they substituted some of the pork bacon for turkey bacon or sausage as most places do now.

8/10

Excellent

27 Jul 2024

JUSTIN

The employees were amazing. The peoplendown the hall were snoking weed but the employees did their beat to cover the smell and clean on the floor. The breakfast was not great. The "hot bar" was unappealing and looked as if it had been reheated many many times. The cereal was super stale. I would stay again because its the legitimate best option in the entire area.

Business Self

10/10

Exceptional

20 Jul 2024

Tom

The staff here is like family!! The rooms are spotless!! Outstanding property!!!

Partner

10/10

Exceptional

14 Jul 2024

Cassaundra

The room was very spacious and clean. The bathroom was handicapped efficient. There was no variety of tv channels for entertainment.

Business Family

10/10

Exceptional

14 Jul 2024

Raydel

The room was wonderful and comfortable.
Would visit again when I am in the area.

Leisure Friends

10/10

Exceptional

25 Jun 2024

Debbie

I would stay at this property again.

6/10

Pleasant

14 Jun 2024

Kate

The pool was closed . No laundry or services for laundry. Never consistent with the cleaning. Was it every otherday or sometimes 3 days. I never had condiyioner . Asked forvit never recieved.

Business Self

10/10

Exceptional

10 Jun 2024

Joseph

All was great, but pool was closed.

Leisure Family

10/10

Exceptional

08 May 2024

Adrienne

Great hotel

8/10

Excellent

16 Apr 2024

EDWIN

Front desk person (sorry forgot her name). Extremely helpful and accommodating.

Leisure Partner

2/10

Poor

31 Mar 2024

Tonisha

I was given a room that was not shown and what I paid for. I had a standard bed room no king room

6/10

Pleasant

24 Mar 2024

Kenneth

asked for room to be serviced got clean towels bed did not get changed. I had left my pJ bottoms on the bed. they said that they could not touch them . I get it a little but wish they would have left new sheets so I could have made the bed.

Business_and_leisure Self

10/10

Exceptional

17 Mar 2024

Priscilla W.

The hotel was very nice and comfortable for people that have no mobility issues BUT when you ask for a handicap accessible room you expect to find a higher toilet w/bars not just a bar in the tub. We had to go buy a toilet seat w/handles to put on it for my mother while there.

Leisure Family

10/10

Exceptional

28 Jan 2024

Nicki

The location was great. The staff was friendly. I love it was dog friendly. The only thing was we asked for service to the room and no one came. The shower sprayed all over the floor and we only had 2 big towels. We had to ask for more towels that night. Other than that it was great.

Business Pet

10/10

Exceptional

27 Jan 2024

Elizabeth

Desk staff was so welcoming.

10/10

Exceptional

21 Jan 2024

Matisha

Room was clean and perfect size for an overnight trip to Shelby for a cheer comp. The Front desk receptionist was very nice and caring. The morning breakfast was awesome clean and tidy by the nice breakfast attendant who greeted everyone with a smile! Thanks for hosting our team

Business

10/10

Exceptional

20 Jan 2024

Kim

Mall closed, have to drive to restaurants. Hotel and staff makes up for these minor incoveniences.

8/10

Excellent

30 Nov 2023

Ed

Room was large with a large desk, good sized TV, sofa. Breakfasts were pretty good. Easy parking. Staff friendly. Door did not properly lock.

Bed was very high for my short wife to get in. Bathroom with commode and shower was tiny.
Internet was open and unprotected by password, also pretty slow.

Leisure Family

10/10

Exceptional

27 Nov 2023

Sonia

Good value for the money

Leisure Partner

10/10

Exceptional

19 Nov 2023

Cody

Hotel was very nice and clean, smelled good on every floor. Staff was courteous and kind.

Friends_and_family Family

10/10

Exceptional

05 Nov 2023

Phyllis

Enjoyed my stay! This was my first trip to area

Getting my incidental refund from the hotel has been difficult.

Leisure Partner

4/10

Poor

30 Oct 2023

Shakera Martina

There were bed bugs in my room I got bit up all over my chest and arm. The staff did move me to another room but by then I was disgusted, nervous to sit or lay in the bed. I was told I would be comp, when I went to check out the young lady at the desk knew nothing about the situation and I was still charged, I was told I would have to wait til a manager comes in at 9am to do that, I was so uncomfortable tha I checked out 6am instead of regular 11am. I was unsatisfied, I didn’t sleep that last night because I was terrified that bed bugs were in the new room as well.

Leisure Family

8/10

Excellent

28 Oct 2023

Beverly

Great room, weak wifi.

Check in was easy, the room was comfortable, especially the bed and very clean. The breakfast area was clean with good food choices. My husband loved their coffee. The breakfast staff went out of their way to make sure we had what we needed. We also loved little touches like cookies and fruit infused water in the lobby. I had a lot of trouble getting the wi-fi to work. That’s why I lowered the rating.

Business

10/10

Exceptional

23 Oct 2023

Ricky

Salma and Jenna were wonderful hosts in reception, they were very friendly and pleasant at check in. The room was clean and comfortable, and a nice breakfast was included in the room rate. Ruby Tuesdays is within walking distance of the hotel.

Leisure Partner

10/10

Exceptional

22 Oct 2023

Susan

This was a very warm and inviting establishment. I felt safe there. Everything was quiet and peaceful at night. Room was very nice and clean. My husband called it cozy. The building was decorated beautifully and we really enjoyed the continental breakfast before we began our day. Would definitely stay there again!

Leisure Partner

10/10

Exceptional

05 Oct 2023

Urs-Rainer

It is a modern Hampton Inn, very clean, lots of parking. The staff was very nice, went out of their way and let me use an empty meeting room to practice my musical instrument. Very helpful. A bit out of the way for a visit to Earl Scruggs Center but well worth the 10 minute drive.

2/10

Poor

22 Sep 2023

Paul

The smell of glue was horrible gave me a headache if i had known they were doing repairs i wouldve stayed somewhere else.

Business

8/10

Excellent

19 Sep 2023

MI

I truly enjoyed my stay for business. I had one concern that wasn’t major however want to bring to your attention. There was food pretzels and chips still on the floor.

I know it was an error by housekeeping. (It happens). I still enjoyed my stay and returning in a day to finish my business in the area. Thank you

Business Self

2/10

Poor

18 Sep 2023

Paul

Horrible smell

They were doing some construction and the smell was horrible gave me a headache... if i knew that was happening i would've never stayed!!! That should be stated when looking for a room!!!

Business

10/10

Exceptional

12 Sep 2023

David

The staff are exceptional. I rate them 15 on a scale of 10. Rilan I think his name is is a great person. They were all exceptional. The only thing I could complain about is the chair at the desk in the room needs to be replaced by a new one, but considering everything else this was minor. Great bed, quiet, excellent breakfast. I could go on. Thank you Shelby Staff!

10/10

Exceptional

07 Sep 2023

Jane

My stay has been a real pleasure. I have never experience a more helpful, pleasant staff. This comment includes all personnel. They are the very best of the best.

Business Self

6/10

Pleasant

05 Sep 2023

Irene

One of the two elevator was broken, not internet service, pool was dirty. They said a storm broke the elevator and the internet, but I stayed for five days and no see any crew trying to fix the problems. The hotel next to this one did have internet!

Business Family

8/10

Excellent

04 Sep 2023

Darryl

I checked in on 9-1-23, went to my super clean room,
set the thermostat to a cooler setting, and then headed out to visit family. When I got back around ten p.m. the room was hot. I turned the thermostat down more and waited, but the unit just blew warm air. I then contacted the front desk, and they located me a first floor room and let me check it out. The room was great, nice and cool, but as I had been forewarned, the room had no refrig. I told them I would cross that threshold the next day as I was tired and had been traveling all day. The next day, I asked the front desk to have maintenance move the refrigerator from my previous room to my new one. When I returned later that day, the refrigerator was there, and they decreased my rate by thirty nine dollars a night for my inconvenience. I highly recommend this clean, well managed hotel!

Leisure Self

10/10

Exceptional

29 Aug 2023

Eugenia

Good customer service, our room was clean, smell nice the only problem was the ants but once we told the front desk - housekeeping came right up to take care of the issue. Wonderful place will definately come back!!!

Leisure Family

10/10

Exceptional

27 Aug 2023

Bruce

Pool should have towels

10/10

Exceptional

27 Aug 2023

Edna

The Breakfast was really nice! No hot water on two of the three days spent there.

Leisure Family

10/10

Exceptional

27 Aug 2023

Gregory

The room and bathroom was updated and clean. I would definitely stay here again.

Business_and_leisure Self

10/10

Exceptional

27 Aug 2023

Felicia

This was my sisters wedding present front desk was polite and let me decorate the room they loved it.

Leisure

10/10

Exceptional

13 Aug 2023

Rebecca

Great staff !

10/10

Exceptional

07 Aug 2023

Mel

Easy access and excellent customer service

Family

4/10

Poor

31 Jul 2023

Vivian

The property was not bad overall. Well lighten the check in eas pleasant. Now service was not so good called for room service never did answer the phone call next day still never did come.

Business_and_leisure Family

10/10

Exceptional

30 Jul 2023

Aundrelle

Splendid

Great stay and comfortable

Self

10/10

Exceptional

20 Jul 2023

Britseida

This is a very nice Place

Leisure Partner

10/10

Exceptional

16 Jul 2023

Alvaro

Next to the mall

Business_and_leisure Family_with_children

10/10

Exceptional

16 Jul 2023

Cortrenia

It’s hard to find good service, so we were surprised at the level of curtesy and kindness we received. The property was very clean and the staff was very attentive.