Name: Cap Vermell Grand Hotel
Address: Urb Atalaya De Canyamel, Vial A 12, 12, Canyamel, 07589, ES

8/10

Excellent

31 Jul 2026

Victoria

We chose this resort to celebrate our first wedding anniversary, and while there were some positive aspects, our overall experience did not meet the expectations of a luxury five-star property.

Upon arrival, we waited about 10–15 minutes before being greeted. During the booking process, the hotel had been informed that we were celebrating our first wedding anniversary as a same-sex couple. At check-in, we were asked if we wanted to change to a room with two beds instead of one. We found this comment disappointing and somewhat inappropriate given the information already provided in our reservation.

Another major downside was the lack of an introduction to the resort. At other luxury five-star hotels, staff usually take the time to explain the property, point out the pools, restaurants, amenities, opening hours, and answer any questions. None of that happened here, which made the arrival feel impersonal.

The resort is also very family-oriented, with many children throughout the property. The staff was wonderful with families and kids, but if you’re a couple looking for a quiet or romantic getaway, this may not be the best choice.

The buildings are beginning to show their age, and some areas feel worn compared to what we expected from a luxury resort.

On a positive note, the restaurants were excellent and the dining experience was one of the highlights of our stay.

Overall, while families will likely enjoy this resort, we don’t feel it delivers the level of service, attent

10/10

Exceptional

23 Jul 2026

aurore

Amazing place

10/10

Exceptional

18 Jul 2026

Farah

Beautiful

10/10

Exceptional

12 Jul 2026

yazin

The hotel was beautiful and incredibly peaceful. The staff were always so pleasant and helpful. The faculties were always so clean and comfortable. All the restaurants on site are amazing, especially the breakfast. Voro was the most amazing dining experience Ive ever had in my life. Our honeymoon was so memorable and the hotel/staff have a big part to play. The spa and staff were very on point. I would love to go back anytime and would highly recommend the hotel to anyone. This is a true luxury hotel.

Partner

10/10

Exceptional

02 Jul 2026

Hedieh

We had an amazing and blissful 3 days at CVGH. The staff, room, amenities and on site restaurants were all top of the line. The breakfast was great too. We were so sad to leave.

Partner

10/10

Exceptional

30 Jun 2026

Preston

The experience was wonderful! Service is occasionally European. But always friendly, helpful, and kind. Very accommodating and friendly to our 2yr old. The property is beautiful.

Family_with_children

10/10

Exceptional

10 Jun 2026

Darren

Great

10/10

Exceptional

03 Jun 2026

Aaron

My wife and I have traveled all over the world and this may be the best hotel/resort we have ever stayed at! I mean, everything was great from the grounds to the staff to the location. There are multiple great beaches, golf courses and villages within 20 minutes of the resort. I would highly recommend the Cap Vermell Grand Hotel to anyone staying in Mallorca!

Partner

10/10

Exceptional

28 May 2026

Melissa

This was beyond amazing loved everything and the staff was amazing!!!!!

Partner

10/10

Exceptional

17 May 2026

Billy

The staff was absolutely fantastic and took care of everything

10/10

Exceptional

12 May 2026

boyana

Everything was perfect

Partner

8/10

Excellent

16 Apr 2026

Fouad

The facilities, and the staff was wonderful, except for one unpleasant interaction at a certain moment.
Food and pool were alse great!

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Lori

We had a lovely last-minute stay at Cap Vermell Grand Hotel. From check-in to check-out the staff were incredibly accommodating. The rooms were spacious and comfortable - we loved our garden suite and enjoyed our private sun loungers. Although it is a newer and larger hotel, the atmosphere invokes old world charm, and the waterfall-lined pathways were a pleasure to navigate. And we have a new appreciation for Spanish food: the food in all the restaurants was delicious, even at the pool bar. We definitely hope to come again.

Family

10/10

Exceptional

29 Oct 2025

Menesha

Luxurious suite plenty of space for family of 4, very comfortable beds and seating excellent for business use as well as our family holiday. Beautiful bathroom and extra WC. Staff very friendly and helpful breakfast was simply delightful. Lots of choice love the fresh Majorcan selection Valet Parking for Cars and Minibar included with our room. After eating in the hotel, we also ate in local restaurants which were also very nice to try a visit to the local castle in Capdepera lunch in the village after strolling round the market on a Wednesday.

Leisure Family

10/10

Exceptional

08 Oct 2025

Michael

Few minor things in the room didn't work, but overall amazing.

Partner

6/10

Pleasant

28 Sep 2025

Megan

The hotel is far away from any beaches but the rooms are huge like having apartment and completely new. The food wasn't spectacular. Its inconvenient to get from your room to anywhere because of how expansive the hotel is. This was by far the newest and most luxurious hotel we stayed at over our 2 week visit to Spain. The rooms are awesome but the location of the hotel is very far from anything. The service is good but they don't really go the extra mile for 5 star experience.

Partner

10/10

Exceptional

23 Sep 2025

Ivis Dianthony

5 Star experience taken to another level

Leisure Partner

10/10

Exceptional

20 Sep 2025

Miracles

Really enjoyed the staff, cleanliness and pool.

Leisure Partner

6/10

Pleasant

27 Aug 2025

Susan

The negative views of this property all say the same thing: the customer service is not good and the cleanliness/maintenance of the property can be improved.

1 there was litter on the pathway outside our property all the time we were there;

2 the breakfast room staff acted as though they didn't want to be there. It frequently took 10 to 15 mins to get water and an additional 10 mins to get coffee/tea;

3 A la carte breakfast orders were uneven. We were initially told we could order something for our son that we could take up to him. The next day we couldn't;

4 one day, we were sitting outside on the patio. It began to rain lightly but that was not a problem as our table had a large umbrella/sombrero (as did others). I went inside to get some buffet items. When I came out, my husband was sitting in the rain. It emerged that a Spanish family asked for an additional umbrella and the server, without saying a word, took our umbrella to give to them. My husband was the only Black man sitting at breakfast that day. I don't want to jump to conclusions but it is difficult not to in the circumstances.

When I objected to the way we had been treated, all of a sudden, we were allowed to order another take-away item for our son.

5 The gym at the hotel was not maintained. On successive days, there were no towels and on at least one day, there was no water. When I went to the reception to ask for them to replenish them, they seemed surprised to be asked.

Leisure Family

10/10

Exceptional

24 Aug 2025

Jonathan

Amazing hotel voro was unbelievable

Leisure Partner

10/10

Exceptional

21 Aug 2025

Carlos

Loved this property and our stay was great. The staff are above and beyond, the area is gorgeous and there is plenty to do. Family friendly and relaxing at the same time.

Leisure Family_with_children

10/10

Exceptional

21 Aug 2025

Carlos

The hotel is gorgeous and the staff incredible. Very family friendly and the team at the hotel go above and beyond. Highly recommended stay. Its a relaxed area of the island and has beautiful spots nearby.

Leisure Family_with_children

10/10

Exceptional

13 Aug 2025

maybet

It’s beautiful and excellent service

Leisure Partner

4/10

Poor

12 Aug 2025

Patricia

The grounds themselves were nice, albeit in the middle of nowhere. However, when we arrived to our room there was fruit

10/10

Exceptional

04 Aug 2025

Alison

My husband and I took our first family vacation here with our 3 month old and we absolutely loved it. The property, amenities and food were incredible. The staff was always nice and helpful. We will definitely be back

Leisure

10/10

Exceptional

31 Jul 2025

Hashem

Nice resort and family friendly

Leisure

4/10

Poor

30 Jul 2025

Tashi

Disappointed – Poor Service Overshadowed a Beautiful Property

While Cap Vermell Grand Hotel is undeniably beautiful, the overall experience was far from what you'd expect at this price point. The location is remote, with limited dining options, and the service consistently missed the mark.

We rented a car and used the hotel’s valet service. During our stay, the car sustained damage—three small dings, likely from another car door while parked. The valet staff acknowledged the damage happened after our arrival, yet the hotel refused to accept responsibility. We reported the issue to management immediately, but received no response for two full days, despite repeated follow-ups.

As we were checking out, we asked again for a resolution. There was no manager on-site, and Sergio—who had initially been handling the issue—was conveniently on leave with no one informed or available to step in. Francesco, another manager, was equally unhelpful and dismissive. What should have been a minor, easily resolved issue was dragged out and still outstanding. We are escalating this matter.

For a hotel that markets itself as a luxury destination, the lack of accountability, professionalism, and basic customer care was extremely disappointing. We expected more—and unfortunately, we wouldn’t return or recommend Cap Vermell based on this experience.

Leisure Family

10/10

Exceptional

25 Jul 2025

Nicole

What a stunning property! So clean, beautiful, amazing food and kind staff. It’s the same level as the 4 seasons!

Leisure Partner

10/10

Exceptional

17 Jul 2025

Carlos

This is a unique experience and top quality hotel

Leisure Partner

10/10

Exceptional

14 Jul 2025

Sarah

10/10 would recommend this hotel to anyone who is willing to spend some money. It’s a gorgeous property, with delicious dining options. The staff were incredible. They always offered to drive us back to our room in the golf cart. I will forever think of this place! Hopefully I can return some day!

Leisure Friends

10/10

Exceptional

07 Jul 2025

Jung

The first hotel we visited upon arriving in Mallorca was truly stunning—large and beautiful beyond expectation. However, the check-in time was not properly honored, and no compensation or measure was offered in response. That part was disappointing and made our family quite upset. Still, the beauty and comfort of the hotel quickly helped us move past those feelings. We hope the hotel management recognizes that there are a few areas that need improvement in order to leave visitors with the best possible experience

Leisure

10/10

Exceptional

04 Jul 2025

Thomas Philip John

Loved our short break here with our Toddler

Leisure Family_with_children

10/10

Exceptional

18 May 2025

Dawn

The hotel is beautiful & clean and the staff is amazing. The place could use some color though. The grounds are very green but not many flowers around the property. Could also use real flowers on tables, reception and in the rooms. The only negative is the silly sculpture that welcomes you at the enterance

10/10

Exceptional

06 May 2025

Isaac

The best of everything

Leisure Family

10/10

Exceptional

11 Apr 2025

Heonsung

Everything was excellent staff was professional and friendly
Except complained 3 times the room is cold finally our 4th night the maintenance finally raised the thermostat to 27 C from 25 C

Leisure Partner

10/10

Exceptional

08 Nov 2024

Grettel

Loved this hotel, great staff, friendly and helpful. F&B was excellent. We will return next time we are in Mallorca.

Business_and_leisure Friends

10/10

Exceptional

19 Oct 2024

Robert

Such an incredible and relaxing stay. It was the perfect place for our family to vacation. The service was OUTSTANDING. The food was delicious. I was a bit nervous traveling with my 1 year old for the first time and they made it so easy. I cannot recommend this hotel enough for a relaxing vacation for families.

Leisure Family_with_children

10/10

Exceptional

14 Oct 2024

Christopher James

Excellent in all respects. Beautiful hotel with great food, exquisite art, rooms of a very high quality and perfect service. I don’t give this high feedback lightly

Leisure Family

10/10

Exceptional

14 Oct 2024

Michael

Our stay at Cap Vermell Grand Hotel was exceptional, marked by great service and beautiful surroundings. From arrival to departure, the staff was incredibly attentive, friendly, and professional. Whether at the front desk, restaurants, or around the hotel, they consistently went above and beyond to make our stay comfortable, anticipating our needs before we even asked.

The hotel grounds are stunning—an oasis of peace and serenity. Beautifully landscaped gardens, well-maintained paths, and open green spaces create a tranquil atmosphere that invites relaxation. It was perfect for unwinding and taking in the natural beauty. The sense of privacy was a highlight, allowing us to feel tucked away from the busier parts of the island. The location is removed from other major towns so just know you will have to drive a bit further to get to other areas.

A standout was the seamless service for our daily explorations. Each morning, our car was ready and waiting, equipped with waters and towels. This attention to detail made our outings so much smoother and showed the staff’s dedication to excellent service.

The food was very good. The hotel was generally clean, though certain light angles in the room revealed spots needing a deeper clean. While not a concern for most, we tend to be over the top and very very particular about cleanliness. Rooms were great and nice but not quite Four Seasons or St. Regis level, though the terrace was incredible, and we spent much of our time there.

Leisure Partner

10/10

Exceptional

01 Oct 2024

sergio

Very nice hotel. What can you say more than a true 5 star resort. just wish the beach was closer. Then it would be a 7 star lol

Friends_and_family Family

6/10

Pleasant

01 Oct 2024

Altin

Beautiful grounds. Good service, specially the valet service. The room had high humidity.

Leisure Partner

10/10

Exceptional

30 Sep 2024

Deanna

Rooms are beautiful as is entire property. Breakfast was fantastic. Definitely want to return

10/10

Exceptional

19 Sep 2024

Tae Ho

Not only was the place beautiful, but the staff was even better. They were very thoughtful at every step of the way and went out of the way to make us feel comfortable. Couldn’t have had a better experience.

Leisure Partner

8/10

Excellent

15 Sep 2024

thomas

the property was great, with beautiful rooms, nice bedding (good matrasses), clean, and usually good service.
Restaurants: I only ate at Balearic and the service was reasonable but not great, the food was average and hence overpriced.

Leisure Partner

10/10

Exceptional

09 Sep 2024

Dylan

Great hotel. Very peaceful nice location to the beach and the restaurants on the grounds are excellent.

Leisure Partner

10/10

Exceptional

07 Sep 2024

Stephen

We loved our stay here from the moment we arrived. We left our car to be parked while we checked in and Our Luggage was taken to our room. The room was large and airy with a lovely balcony to enjoy an early morning coffee or pre dinner drink. The breakfast was well stocked with fruit, cereal, a great selection of local treats and a nice menu to order cooked food from. We relaxed at the pool every day and never had an issue getting a lounger. The staff were very diligent at bringing drinks or food when offered and clearing up after. We ate at all the restaurants which isn’t something we usually do at hotels but the quality here was exceptional and the choice was extensive. We came here to relax and recharge our batteries and that’s exactly what happened. Well definitely be back

Leisure Partner

8/10

Excellent

07 Sep 2024

Jennie

Cap Vermell is a perfect escape if you are looking for a quiet, relaxing stay. Amenities were for sure 5 star - valet parking, in room amenities, poolside service. Service at meals was hit and miss - elements ordered at breakfast were sometimes forgotten and some miscommunications with orders at the tapas restaurant. Overall a lovely stay.

Leisure Partner

10/10

Exceptional

06 Sep 2024

Seena

From start to absolute finish our stay at Cap Vermell was met with warm faces, kind service, excellent accommodation, helpful staff, delicious food and was simply outstanding. The spa is just divine, so spacious and the treatment rooms are like those you see in spa escape brochures. I had a full body swedish massage which was so relaxing and the tea after was perfection. The breakfast is absolutely stunning, so many fresh fruits and lots of choices for eggs, pancakes waffles. The waiters are so helpful and can adjust to your liking. The pop up restaurant was Rokka, Japanese and the food was absolutely amazing. We ate there a few times, but unfortunatelt Voro was fully booked. This is the prestigious 2 star michelin. I would go back!

Leisure Family

10/10

Exceptional

01 Sep 2024

Amanda

Luxurious accommodations, kind and attentive staff, delicious food.

Leisure Partner

10/10

Exceptional

28 Aug 2024

Lorraine

Amazing place just to relax

Leisure Partner

10/10

Exceptional

27 Aug 2024

Vincent

Exceptional establishment. Unbelievably clean and well kept. The grounds are immaculate and the staff takes extra care to keep them that way. Dining is superb. Rooms are very well kept, brilliantly laid out and beautifully designed.

Leisure Partner

10/10

Exceptional

18 Aug 2024

Samuel

Awesome

10/10

Exceptional

11 Aug 2024

Patricia

Absolutely beautiful peoperty. Exactly what we had envisioned for a \"Spanish\" hotel. The service and staff are impecable. The only problem we had was that the water was turned off in our suite for some reason and we didnt notice until 10 pm. Maintenance fixed it immediately, however we had to run the wayer for an hour teget the air and brown wayer out of the system. We were surprised that this probkem would have even occurred. The views are anazing, the food is amazing but far more expensive for similar foods in the area.

Leisure Partner

10/10

Exceptional

09 Aug 2024

Manuel

Execellent in all areas service really polite and the hotel is beautiful.

Leisure Family_with_children

10/10

Exceptional

04 Aug 2024

Emanuel

Beautiful location and well kept property.

Leisure Partner

10/10

Exceptional

30 Jul 2024

Josh

Great hotel, it's away from the crowds, but very nice setting, it's more like an modernized, historic spanish village. You do need to rent a car to get to the local towns, but a great spot if you're looking to get away from the crowds, rooms and overall grounds are some of the best of any property you'll find.

Leisure Family_with_children

10/10

Exceptional

24 Jul 2024

Diana

The staff are all so kind and helpful

Leisure Family

8/10

Excellent

18 Jul 2024

Mark

Nice modern hotel with good dining options.

Leisure Family

10/10

Exceptional

03 Jul 2024

Marcus

This property is beautiful and relaxing. They have a great breakfast and amazing restaurants for dinner. We drove to many beaches and Deia from this location and they were easy drives. We would definitely come back and stay again.

Leisure Family

10/10

Exceptional

29 Jun 2024

mansorah

The facility was great

Leisure Family

10/10

Exceptional

28 Jun 2024

Christina

Fabulous holiday

Excellent experience, luxurious hotel, facilities great and team were excellent. Couldn’t go enough for us and made our little boy feel at home too.

Friends_and_family Family

10/10

Exceptional

21 Apr 2024

Andre

We decided on a last minute stay after eating at Voro and it was a great choice - rooms were well appointed, service and staff excellent. Highly recommend.

Leisure Friends

6/10

Pleasant

02 Nov 2023

Adam

no late checkout despite asking twice and empty

great hotel, amazing brasserie, good breakfast although not great.
main problem was despite asking twice for a late checkout, there was 'no availability'
happy to pay but still no. online almost total availability.
why not! just didn't want to.

Friends_and_family Family

4/10

Poor

24 Sep 2023

sophie

Whilst the hotel is generally beautiful and the pool area is lovely, we simply cannot recommend Cap Vermell.

The service was impersonal and lacking generally. You might expect some service around the pool but alas…

When I spoke to reception to complain that our room had not been cleaned one day, the staff member essentially tried to place the blame on me, when in reality they forgot to clean our room.

Our room leaked when there was heavy rain outside. We notified them of this. You might expect an apology when paying this price….but no.

Requests for additional decaf coffee pods were ignored…

The restaurants are at best average and charge Michelin prices (we didn’t go to Voro … which actually has the stars, as it is adults only). The Japanese restaurant was closed (we were not made aware of this on booking).

The kids meals are heavily salted and don’t include any veg (even at EUR14).

The room was generally unclean (the grout is grubby, the edges around the sinks have grime that is not cleaned off).

Despite our issues, we were not asked if we were happy with our stay on check out. Nobody cares.

To top it off, they brought our bags down but left one on the buggy. I didn’t notice as I was strapping my son in his car seat in the car and my husband was settling the final invoice inside. The taxi driver obviously didn’t see this as it was left on the buggy by the hotel staff. I am told it will be posted to me but I will wait to see if that happens.

Leisure Family_with_children

10/10

Exceptional

21 Sep 2023

Melissa

Loved our stay at this resort! It’s perfect if you’re looking to escape the busy island beaches as you can just relax by the pools all day. A few downsides though - make sure you reserve your tables in advance as we were turned away from the restaurant one evening due to the kitchen not being able to handle more than 4 tables at a time. Also, they don’t display wet floor signs so be careful when it rains as the area around reception is very slippery. I fell and injured my knee pretty badly.
The room was lovely, quite big with a good view of the resort. In room amenities are perfect.

Leisure Partner

8/10

Excellent

19 Sep 2023

Ryan

I visited this property when it was Park Hyatt. Though the hotel, rooms and facilities remain the same, some changes are made as the furniture looked different and the overall decor. Through the restaurant staff were pretty attentive and polite, I think the check in folks at front desk need to smile more often. They look too serious and not very pleasant at times. Food was good and the breakfast buffet is great, but food choices are limited at the restaurants. One restaurant serves 12-19 course dinners which is too pricey, one closed when we arrived and the other 2 didn't offer much to impress. Our first night at the tapa's bar didn't end well. We ordered tapas and fish, my entree arrived, but my sister had to wait for over 30 minutes to get her fish dish. The server said we are short on staff and the chefs was managing by himself. I was amazed for a 5 star property that charges $500-850 a night to be short on staff. I can say that while most of the property remains the same, the service quality is nowhere near Park Hyatt standards. Also the rooms need some light touch as the sink in the bathrooms look old and the caulking around it was visible.....not very attractive.

Leisure Family

6/10

Pleasant

18 Sep 2023

Ji Eon

The surrounding area is very quiet. However, because it was very dark at night, I felt bored driving back after playing at the beach during the day.

Leisure Partner

10/10

Exceptional

13 Sep 2023

Lucia

Our stay at Cap Vermel was absolutely amazing! Could not have asked for a better place to stay in Mallorca. Great staff, restaurants and services! Will definitely be back.

Leisure Partner

4/10

Poor

04 Sep 2023

Templar

3 star hotel not 5

This is NOT a 5 star hotel, more like a 3 star hotel. The only reason why I would give it 3 stars is because of the property, cleaning team, delightful breakfast team and the ROKA restaurant team. It would benefit if management at reception stayed at a true 5 star hotel so they know what kind of service they are expected to provide. Just read this used to be a Hyatt and from what I experienced they are still providing Hyatt level service which is mediocre but not a luxury 5 star at all. I work in the luxury bridal industry and will inform all my colleagues and clients to steer clear.

Partner

6/10

Pleasant

04 Sep 2023

Anjali

Overall, it's a pretty average 5-star hotel.

My wife is vegan. None of the restaurants have proper vegan options. In addition, they were not accommodating at all to cook something for my wife. We ended up eating outside throughout our stay.

They lack proper communication within their own departments. We told them that my wife was vegan at check-in. No one informed the F&B department.

We asked for cutlery in the room. We ended waiting for more than 30 mins, no one came.

Even the room facilities like shower is pretty average. Room fridge was not cooling properly.

This was one of the worst 5-star luxury stays that we have stayed and would not recommended.

Leisure Partner

10/10

Exceptional

28 Aug 2023

Ricardo

The attention to detail by the staff is incredible. From beginning to end an unforgettable experience.

Leisure Friends

10/10

Exceptional

02 Aug 2023

Christon

This property is immaculate. The service is top notch. The amenities are 2nd to none. The property’s is only 2 minutes from the beach. The views from our suite were amazing. I visited this property for an anniversary celebration. My wife loved this place from day one. We spent 5 days at Cap Vermell. We never got tired of the views or the service. The staff was more than accommodating throughout our stay and went above and to fulfill every request. I would definitely book again.

Leisure Partner

10/10

Exceptional

24 Jul 2023

Deborah

this was a beautiful property and our room was perfect.
the staff went above and beyond to any of our needs

Leisure Partner

10/10

Exceptional

24 Jul 2023

Mylene

Wonderful

Leisure Family

10/10

Exceptional

17 Jul 2023

Mark

Service and facilities are amazing… variety of eating options makes it must for foodies

Leisure Partner

10/10

Exceptional

10 Jul 2023

David

5* resort

Amazing resort in quiet part of Mallorca

Partner

10/10

Exceptional

07 Jun 2023

Dionne

What a fantastic place! We loved every minute of our stay; it was hard to find fault with anything.

Leisure Partner

8/10

Excellent

11 Sep 2022

Verified traveler

Tranquil and luxurious except for the mosquitoes

Beautiful hotel, beautiful location, incredibly quiet and peaceful. Fabulous breakfast and dining options. The room (deluxe suite) had everything we needed and felt very luxurious. Sadly we slept terribly for the full 6 nights as we had mosquitoes in our room. I had to virtually bath myself in repellent before going to bed which had such a potent smell to try and sleep with. You could hear them buzzing around you so to wear cotton wool in my ears as just the noise makes you itch. It was 30 degrees and had to sleep with the covers up to my neck. I am covered in approximately 15 bites which have been really uncomfortable and silly itching now. We reported it to reception and were given a plug in but in a suite our size it didn’t suffice so we had to ask for more, sadly we still had mosquitoes for the duration of our stay. This had clearly been an issue prior to our arrival as I found an used plug in replant in one of the drawers. We never had doors open and think they were behind the lighting screen behind the bed. On top of that the pillows especially and bed were very uncomfortable. So all round we had terrible nights sleep which did impact our stay hugely.

Partner

10/10

Exceptional

28 Oct 2021

Piers

Wonderful rooms and scenery

Leisure Family_with_children

10/10

Exceptional

24 Oct 2021

KA-MUN FU

Highly recommend!

Fantastic stay at Cap Vermeil Grand. The room was lovely and spacious, breakfast was supberb, service was very attentive and accommodating for babies. Would highly recommend and stay again!

Friends_and_family Family

10/10

Exceptional

28 Sep 2021

EL

Lovely hotel and excellent room with all the amenities. The staff were very helpful and friendly, we had such a lovely stay

Friends_and_family Family

10/10

Exceptional

06 Sep 2021

Rau

the location is exceptional and the property does not give the impression to be a big hotel but looks like a beautiful small village

Leisure Family

6/10

Pleasant

05 Sep 2021

Juan Pablo

The hotel is a bit overpriced for what it offers. Breakfast was not great.
Service was good but not outstanding for this type of hotel.
The hotel has no direct access to the beach, which doesn’t make it super convenient.
Good restaurant options on site but very hard to get a booking at the Michelin starred restaurant (and they wouldn’t make room for guests).

Self

8/10

Excellent

09 Aug 2021

Verified traveler

The property is stunning, it feels very private and is a great location to unwind and relax. The service however didn’t meet the standards or the money you pay to stay here. Not because it was poor, bad or unfriendly but because they were totally understaffed. Service was very slow and overall uncoordinated/misaligned. Would consider visiting again but I think I’d get better value elsewhere.

Leisure Self

10/10

Exceptional

13 Jul 2021

Verified traveler

Great stay, lots of sports to do

Fantastic stay. Enjoyed the facilities at the country club

Partner

10/10

Exceptional

24 Dec 2019

Sarah

Fantastic experience

Friends_and_family Family

10/10

Exceptional

15 Dec 2019

Clement

We would like to thank Park Hyatt Mallorca for this amazing experience. The staff are friendly and attentive, and the facilities are new and comprehensive. We will definitely come back and recommend it to anyone who is visiting Mallorca!

Leisure Partner

10/10

Exceptional

17 Sep 2019

Verified traveler

Very courteous staff . Beautiful well maintained hotel and gardens . Spacious luxurious bedroom .
Wonderful spa with lovely staff .
Great restaurants

Leisure Partner

10/10

Exceptional

05 Sep 2019

Verified traveler

We had a truly amazing five nights at this property. While flying to Palma and then driving an hour to the other side of the coast may seem counterintuitive, it really was worth it. We will be back!

Leisure Partner

4/10

Poor

27 Aug 2019

Verified traveler

Property is 5 stars hotel, service is 2 stars hotel.
Property is amazing, very beautiful and clean.
Service is a joke, only unskilled people, a lot of young trainees.
At this level of price, you can not offer a poor quality of service.

Leisure Partner

8/10

Excellent

13 Aug 2019

Mustafa

I definitely did not like the food at restaurants in the hotel. the location is extremely far from the airport and the city center. But the staff were trying their best to make the customers happy. They really has to find an immediate solution about the food at tapas and balearic restaurant.

Leisure Family

10/10

Exceptional

13 Jun 2019

Verified traveler

Was beautiful and clean with very efficient and polite staff

Leisure Partner

6/10

Pleasant

12 Jun 2019

Verified traveler

This is a wonderful Hotel, with very professional and polite reception and front of house staff. The rooms are amazing with very comfortable beds. On the down side, nearly every time we ate in the restaurants things were forgotten, which made eating a disappointing experience. Although staff were incredibly polite and apologetic and rectified the situation immediately, it was sadly a reoccurring theme throughout our stay.

Leisure Partner

10/10

Exceptional

11 Apr 2019

Verified traveler

The property is like a little village on a mountain side, and is incredibly gorgeous! There is a view of the ocean on a walking trail just before entering the hotel complex. The hotel staff, restaurants, and bar were amazing. I would definitely stay here again. Didn’t walk to the beach, but did walk maybe 2 miles to the nearby cave. Of Note, the property is about 45-60 minutes from Palma, which makes it quiet.

Leisure Friends

8/10

Excellent

03 Apr 2019

Verified traveler

Lovely modern property with huge rooms and balconies, very attentive staff and wonderful setting.

Would have been nice to know that many of the hotel facilities would be unavailable at the time of our stay BEFORE we booked. The fact that the pools areas were closed and restaurants not open only contributed to the feeling that this hotel was not properly open for business at this time of year!

Some of the worst food I've eaten in any hotel in Spain in many years. The Tapas served in Balearic restaurant was dreadful and the in room dining options were not much better. I would not waste my money on the food here but would advise eating outside of the hotel complex.

Leisure Partner

10/10

Exceptional

10 Mar 2019

Verified traveler

I wish everything was open during our time here during the low season! But the property is beautiful and the staff was very friendly and welcoming. Our room was spacious and clean.

Leisure Partner

10/10

Exceptional

12 Jan 2019

QD

This is a very classy resort. The food was excellent, the staff was friendly and helpful, and the property looked amazing. The Park View Suite is spacious, has fantastic views, and comes with great amenities.

Leisure Partner

10/10

Exceptional

25 Dec 2018

Xing

This is a nice resort with a best SPA and sport club. Excellent serivce when you checking and trasport between room and receiption. the breakfast is fruitful. the hotel is having a nice view and not very far to the beach. Every detail in the hotel is perfect.
Only one thing is a little cold in the room. The airconditioner is not working well..

Partner

10/10

Exceptional

01 Oct 2018

Yoon Keang

The location is beautiful, close to beaches and caves durach and the property and the service is definitely Park standards. Beautiful.

Family

10/10

Exceptional

09 Sep 2018

Verified traveler

Gorgeous down to the minute details. One of the best hotels I’ve get stayed at.