Name: Residence Inn Pittsburgh Cranberry Township
Address: 1308 Freedom Road, Cranberry Township, 16066, US

4/10

Poor

04 Jul 2026

Ryan

Let’s start off by noticing how aged the property is, so keep that in mind.
Do not stay in the 1st floor. It’s like an apartment and you can hear every footstep from above. I was lucky enough to have a family of elephants above me.
The pool is falling apart and probably hasn’t been cleaned in some time. Pool floor is coming apart.
The court on the outside is in shambles, basketball hoop is falling apart and is a safety hazard.
I witnessed 2 (maybe property managers) walk around and then continued to yell at a worker for missing some small debris outside. That’s the least of their worries! Those two seem to be clueless in how to run a hotel.
Breakfast tasted and looked like it was made the day before.
Key cards lose activation everyday, so be prepared to have front desk reactivate everyday around 4pm.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

PABLO

Clean and quiet. Loved it.

Family

10/10

Exceptional

21 Jun 2026

Tanya

Hospitality was fantastic. I especially enjoyed the fire pit.

Family

10/10

Exceptional

17 Jun 2026

Robert

Always stay here when heading to Pittsburgh and will continue to do so

Friends

6/10

Pleasant

14 May 2026

Kevin

The hotel is really starting to show its age. There was a broken lamp in our suite and the gas fireplaces no longer work. The hotel was clean, but I was disappointed overall.

2/10

Poor

04 May 2026

Laura

The AC in our room didn’t work, We didn’t feel like changing rooms after we had settled and gotten groceries and luggage away, But then our sheet kicked up and revealed how unhygienic our mattress was. It looked like a crime scene and was disturbing that guests would but charged to sleep on something like that. We changed rooms at that point and I made sure the mattress was clean and AC worked in the new room, After moving everything I wanted to shower only to not have body wash or conditioner in my shower, and our door lock was broken everytime we left or entered our room we had to fight the lock to shut the door. We couldn’t watch tv or sleep cause we could hear people above us. Definitely the worst experience I’ve had at a hotel.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

william

The breakfast was great. I was in room 107 and as soon as I opened the door could smell it from. The bacon was great on both days. They were quick to restock the food when it ran out.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Amanda

I’ve been to the same brand of hotels in different areas prior to this stay… I was honestly expecting a much cleaner, more updated hotel.
A lot of places/surfaces within our hotel rooms were dirty or dusty. ( we stayed in a 2 bedroom suite. Staff was all very friendly, and the breakfast was good.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Deborah

Hotel and staff are great! So friendly and accommodating. Love that they have a kitchen, free breakfast and coffee all day and they provided a free rollaway bed as well as a late check out! We will definitely stay here again!

Friends_and_family Family

6/10

Pleasant

16 Feb 2026

Kristen

The staff was pretty good. The room was very outdated and the sinks did not drain very fast. My biggest issue was noise! We could hear everything.

Leisure Family

10/10

Exceptional

25 Jan 2026

Amber

Yes everythinf was great!

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Jonah

Very good

8/10

Excellent

09 Nov 2025

Barbara

The only issue we had with the hotel… we used the back door entrance, we never need to swipe in. The door was always left open so anyone could walk in

10/10

Exceptional

09 Nov 2025

Traci L

Everything was wonderful!!!

Leisure Family

8/10

Excellent

02 Nov 2025

Tony

Clean room

10/10

Exceptional

19 Oct 2025

Monique

Great location, surrounded by plenty of restaurants and shopping

Leisure Family

10/10

Exceptional

18 Oct 2025

Sarah

Great Place!!

A great hotel! It’s a little dated and shows its age but it’s clean, comfortable, has excellent options for rooms. Small kitchen, 2 bedrooms, wheelchair accessible. The pool was clear water and not gross. The hottub was great. Breakfast was excellent!

Friends_and_family Family

6/10

Pleasant

18 Sep 2025

Trish

We have been staying at this Residence Inn for years and it desperately needs a refresh. It is not the cleanest or brightest place. Spiders in the corners, the tub would not hold water and there was terrible noise in the room above ours in the morning when an HVAC unit was being replaced (we think that’s what it was) and we received no advanced notice or apology for the disturbance. Not coming back again!!

Leisure Partner

8/10

Excellent

03 Aug 2025

John

The staff is very friendly and everything seemed clean. I love when everything is working like the ac, fridge, tv, sinks, showers, I have no complaint. The breakfast was a step better than the typical continental options if you like the standard hotel food and th dining area is nice. I don’t understand the $5 charge for parking?

Leisure Family

10/10

Exceptional

29 Jul 2025

DAVID

.

10/10

Exceptional

27 Jul 2025

Andrea

Love it. Always my first choice in the area.

Leisure Family

10/10

Exceptional

27 Jul 2025

Gary

Room was great, staff friendly, all good

Leisure Partner

2/10

Poor

20 Jul 2025

Raymond

Thankfully, the credit card I booked with gives me instant notices of purchases. My app notified me I was being charged $20/per day in addition to my already paid room rate for my 3 day stay. I went to the front desk to inquire about the additional charges. The lady at the desk told me it was a daily fee \"for parking\"!!! I advised her I was not paying for parking in their dark and pothole infested parking lot. She said she would remove the fee, but she didn't. I went back the next day and talked to a different lady and now I'm being told it was for \"incidentals\". I did not purchase any incidentals, and again, I advised her that I am not paying sixty more dollars in addition to the already exorbitant fee.
She took off the charge, but had I not had an app for my card, i may have left there, unaware of the charge. BEWARE!!!
IN ADDITION TO THE EXTRA FEES THEY TRIED TO TAKE, THE CARPET WAS FILTHY, LIKE A DIRTY SWEATER ON THE FLOOR.
Cranberry Township has many hotels that I have used over the years, I won't be returning to the Residence Inn, Cranberry Township/Pittsburgh By Marriott!

Business_and_leisure Self

8/10

Excellent

11 Jul 2025

ANNA

Good breakfast. Nice outside area with fire pit. Clean. But very uncomfortable bed

Friends_and_family Family

10/10

Exceptional

30 Jun 2025

Pat Mark

The room was very spacious, comfortable and had everything we needed.

Leisure

10/10

Exceptional

29 Jun 2025

Karen

Restful Sleep

Excellent room. Excellent service. Great breakfast food and servers were very friendly and helpful.
Would stay at this hotel again for sure.

Partner

10/10

Exceptional

26 Jun 2025

Brittany

My boyfriend and i stayed here for our one year anniversary. They had a nice bathroom a nice living room and bedroom. It was clean. They had a pool and hot tub. You can get snacks but they are extremely expensive. Like 7 dollars for a tiny bag of chips. There is a dollar tree close for snacks. Dominos is also close. Quick and easy check in and check out.

Leisure Partner

6/10

Pleasant

09 Jun 2025

Boris

The property was okay. The side door didn't lock has a note that said Exit Only anyone could come and go with no security. Switched rooms multiple times. First the pull-out bed was broken. Then the next room the AC froze and wouldn't cool the room. They shut the AC off and said we will get you fans. I came back later thst day to a room that was 80 degrees. Went to the front desk she was so helpful moved us right away to our third room of our 7 day stay. Lots of things had to be moved multiple times. We were traveling with our special needs son and he requires a lot of things. The beds were uncomfortable. I'm still waiting for my partial refund from Expedia.

Business_and_leisure Family_with_children

8/10

Excellent

01 Jun 2025

Robert

.

6/10

Pleasant

01 Jun 2025

Charlene

Could tell was older facility. 2-bedroom suite. Bed in one room definitely needs replaced. Floors in bathroom & kitchen need scrubbed.
Key would not work in front door. Had to go down to lobby to let them know 4 times. Finally maintenance had to replace battery in door lock. Lady at front desk was unpleasant like it was our fault.

Leisure Friends

8/10

Excellent

18 May 2025

AMY

The staff was helpful and kind but the property is not being updated or kept in shape unfortunately. The rooms are spacious and it has the potential to be a prime place for lodging if it were fixed up.

Leisure Family

10/10

Exceptional

10 May 2025

Ashley

Everything was great. A Starbucks and Rita’s right next door!

Leisure Family_with_children

8/10

Excellent

01 May 2025

Verified traveler

The front desk, maintenance and housekeeping staff 4/30 were very friendly. The person working the breakfast on 5/1 didn't come across as the friendliest person around and berated my mother for peaking in the backroom when she thought my son had wandered off. The building needs some repairs. Most of the exterior doors do not close all the way unless forced, a lack of safety for sure. The pool area looks very dated. There was a broken window covered by cardboard - possibly just happened. Our mirror in our bathroom was broken and definitely should be replaced. The pullout sofa mattress also needs to go. The size of the room was nice and the options for breakfast were good as well.

Friends_and_family Family

10/10

Exceptional

30 Apr 2025

Monay

Loved it

Leisure Family

6/10

Pleasant

22 Apr 2025

jacqueline

good

10/10

Exceptional

21 Apr 2025

Sean

Very clean and great customer service what more could you ask for

Leisure Family_with_children

8/10

Excellent

21 Apr 2025

WILLIAM

Bills

Very good service and breakfasts. Room a bit old and dated but clean and comfortable
Did NOT have FOX Business channel which surprised me since it is the most watched business channel.

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Dylan

Great place, we had a lovely stay!

10/10

Exceptional

13 Apr 2025

Louise

Absolutely wonderful. Would definitely book again.

10/10

Exceptional

13 Apr 2025

Kelly

Check in was fast and friendly. Amenities and room were clean. We enjoyed the pool, hot tub and fire ring. Highly recommend this place. Really close to great food as well!

Friends_and_family Family

10/10

Exceptional

11 Apr 2025

Stephanie

We had a wonderful stay and I'm glad we chose to stay here because we stayed somewhere else for our last night.And it was actually pretty terrible comparing.. The only problem here is there is a ant problem in the pool room So we had to relax in the hot tub with a bunch of dead ants lmao We didn't care we swim in creeks and ponds.But they're awesome breakfast made up for it.And awesome shampoo conditioner body wash nice comfy beds and pillows clean and with the full kitchen was nice.. its was cozy i could move in

Leisure Family

10/10

Exceptional

06 Apr 2025

Troy

The staff here was very helpful and friendly. The hotel was clean, the beds were comfortable, and it was quiet. The breakfast was good too.

It appeared the hotel was a little older. My room had little things that showed age. Still I would stay again for the service, cleanliness, and comfortable stay. None of the \"little things of age\" were all that detrimental.

10/10

Exceptional

06 Apr 2025

Verified traveler

Comfy

Love the place, super cozy. Room is comfortable and the kitchen and bedroom is a plus. The pool is nice and the staff is helpful and friendly. Looking forward to breakfast.

Friends_and_family Family

10/10

Exceptional

03 Apr 2025

Yucong

Friendly staff

Leisure Family

10/10

Exceptional

26 Mar 2025

Shirley

The staff was very helpful with accommodating our family during our stay.

Leisure Family_with_children

2/10

Poor

24 Mar 2025

Robert

The bed was terrible I let the front desk know but nothing was done except that they said they would pass it along to the manager. The bed was sunk in, in the middle causing a very restless night sleep for my wife and I. Not the quality beds expected from a Marriot stay.

Leisure Family

10/10

Exceptional

23 Mar 2025

Megan

They made us feel right at home. Staff was exceptionally helpful and friendly! Only had one not so friendly employee but she isnt going to bring down the rest of the staff. Very clean. Cozy and comfortable! It was a great experience. Would love to go back! Only thing they could improve on i will say is the breakfast. I didnt even bother waking up and eating our second morning. It wasnt good at all.

Leisure Family_with_children

8/10

Excellent

23 Mar 2025

andrew

Best breakfast in a long time. But surprised by $5 \"parking fee\" per night that was not disclosed in advance

Leisure Family

8/10

Excellent

21 Mar 2025

Meagan

Nice pool and fire pit, friendly staff

Leisure Family_with_children

8/10

Excellent

18 Mar 2025

Tara

Very comfortable unfortunately the water didn’t go down in the tub which is disgusting.

Self

6/10

Pleasant

17 Mar 2025

Prasanna Gottigere

Bathrooms are very congested and the doors does not close , Sofa Bed had no linen or sheets

6/10

Pleasant

11 Mar 2025

Dennis

The property appears old and somewhat used up. I doubt it’s ever been upgraded since it was built. The parking lot looks like it had been strafed by an F-16. I didn’t appreciate the $5 daily parking fee that somehow appeared on my bill.

Leisure Family

8/10

Excellent

08 Mar 2025

Lawrence

Overall experience was good. Breakfast was really good. Only complaint was for some reason the door nearest our room was designated as \"Exit Only\" so every time we went out we were locked out and had to walk all the way around the building and the wind chill was about 20°. If this was a 'safety' feature ther need to fix it!

Leisure Partner

10/10

Exceptional

02 Mar 2025

A&B Canada’

Good stay

8/10

Excellent

02 Mar 2025

Lashawna

Staff was nice, loved the pool. Clean hotel

Business Family_with_children

10/10

Exceptional

01 Mar 2025

Marcus

Beautiful stay for the wife and I after a concert in Pittsburg. Few cosmetic issues but I believe that was reflected in the price, great breakfast and staff. Great amenities and overall great experience.

Leisure Partner

10/10

Exceptional

14 Feb 2025

Verified traveler

Great stay!

The staff were super friendly and helpful. Breakfast was great- lots of options and changed daily (were there for a week). Room was spacious and the kitchen had everything we needed. Hotel was great location to everything (namely, highway, starbucks, and good thai food).

Business

10/10

Exceptional

04 Feb 2025

Michael

Great room. Large, great bed. Clean design.

Leisure Partner

10/10

Exceptional

20 Jan 2025

David

excellent property and customer service was great

Business Self

10/10

Exceptional

09 Jan 2025

james

Great staff and service. Didn't really like being charged to park when the parking lot could have handled 100 more cars

Leisure Partner

10/10

Exceptional

31 Dec 2024

Dino

Thanks for a wonderful time. Breakfast was great, the hot tub relaxing and.your kind greetings as we returned from our daily adventures was awesome.

Partner

10/10

Exceptional

26 Dec 2024

Terri

Christmas Family Vacay

We did a Christmas vacay with the family. It was awesome. The staff very friendly, welcoming and helpful. Breakfast was great. The rooms were nice and clean. Just needed more blankets for pullout bed and more towels. Overall very pleased with our stay. May book again for next year.

Friends_and_family Family

8/10

Excellent

09 Dec 2024

adrian

Property is nice but could use some updates and fixes… leaking pipes in ceiling, wallpaper lifting in rooms and overall a thorough clean.. musty smell in some areas and cobwebs

Leisure Partner

8/10

Excellent

17 Nov 2024

Sharky

Breakfast was really tasty. The way the rooms are set-up is great. It's spread out and each room has its own bathroom, so there is ample privacy. The beds were very comfortable and the air conditioning worked well. The hotel does need a refresh, though. The floor in the hallway seems as if it’s pitted, it dips in areas of the hallway. Maybe there was some type of water damage that warped the wood floor underneath the carpet. It needs new carpeting in the hallway as well as in the rooms. The property also needs new furniture in the rooms because you sink in the couch as well as the chair. Charging for parking each day was a turn off, because most hotels do not charge for parking. That should be factored in the price. Despite some opportunities for improvement, I would stay there again. The front desk personnel were friendly and warm.

Business Family

10/10

Exceptional

16 Nov 2024

Rhenda

Rooms were nice and clean
Check-in was quick and convenient

Business Partner

10/10

Exceptional

29 Oct 2024

Daniel

Fab!!!

The staff was amazing and I can't thank them enough. We spent 5 nights here and every staff member said HELLO whether dealing with us or NOT!

Friends_and_family Family

8/10

Excellent

29 Oct 2024

Susan

Always stay here and love it

Leisure Friends

10/10

Exceptional

24 Oct 2024

Karrie

Convince, clean and definitely would stay again.

Partner

10/10

Exceptional

08 Sep 2024

Diana

We were a small group of ladies there from a golf outing staying over. Very comfortable suites for all of us. Price reasonable.

Leisure Friends

10/10

Exceptional

31 Aug 2024

Tim

It was great. The manager was really helpful and kind

Partner

8/10

Excellent

18 Aug 2024

Robert

Have stayed here many times- always good

Leisure Friends

6/10

Pleasant

18 Jul 2024

Curtis

Property is old and in need up significant updating but it was clean and staff was great.

Leisure Family

10/10

Exceptional

23 Jun 2024

Susanna

Friendly

4/10

Poor

03 Jun 2024

Dan

Bit Disappointed

Could not control temperature in room, very uncomfortable sleeping, ask them to look at problem but upon return it was the same way. Friendly atmosphere, clean, convenient for us, area restaurant.

Friends_and_family Family

8/10

Excellent

31 May 2024

Lakisha

Good stay

Area was clean and staff were friendly

Friends_and_family Family

4/10

Poor

27 May 2024

Peter

The room was fine but the mattress in the pull-out couch was atrocious and my son couldn’t sleep on it. The provided a roll-away bed but that wasn’t much better.

10/10

Exceptional

24 May 2024

ANDREA

AC wasn’t working. Promptly moved to another room. Perfect.

Leisure

10/10

Exceptional

24 May 2024

Maurissa

This is our favourite hotel in the area. Clean, affordable, comfortable beds, nice pool/hottub, great staff, convenient location

Leisure Family

10/10

Exceptional

20 May 2024

Joseph

comfortable...friendly

4/10

Poor

19 May 2024

Quinnshon

Nothings

8/10

Excellent

19 May 2024

Gregory

We were in town for a basketball tournament. Great location and convenient. The only downside is the staff is hit or miss.

The team was gathering for a team meeting with their coach to prep for the next day and were called “pets” by one of the evening staff members.

Unfortunate

Business_and_leisure Family

10/10

Exceptional

04 May 2024

Suhatai

Font desk name Trace Ann is helpful.

Leisure Self

10/10

Exceptional

18 Apr 2024

Britnay

I like the convenience of the kitchen area. It was super clean and stocked with the conveniences.

Business Self

10/10

Exceptional

01 Apr 2024

Steven

Large and clean room with a full kitchen.

Leisure Family

4/10

Poor

22 Mar 2024

DOLORES

It's okay

1. First front staff lady not welcoming. Acted as if we bothered them. The room we got was clean and in order but the bed was terrible and the pillows were so-so.
2. Front office staff Wednesday morning, Gentlemen very helpful. He got us a new room and said we could trade after we came back from my outpatient surgery.
The bed is the new room was better but we still rolled and that was something that I couldn't do because of my surgery. We made it work.
3. Front office staff on Thursday morning was okay. Breakfast both mornings was satisfactory.

Partner

6/10

Pleasant

21 Mar 2024

criag

Hotel was dated and rooms were small. Staff was great

Leisure Family

6/10

Pleasant

15 Mar 2024

Heather

Great hotel and ambience horrible staff experience

The Key to our room kept not working, intermittently and then just stopped working all together and they had no maintenance people who could come fix it. Luckily it worked one last time to let us into our room. Problems with door locks seems to be a trend since the one on the pool isnt working either with no sign at all. Staff was extremely hard to find the 3 times we went to the desk we had to wait 15 plus minutes each time to see anyone. The person on the desk seemed to not care that we were stuck out of our room in swimsuits and all of our stuff and the custodial lady was condescending saying she's going to show us how to use a key...as if we've never been in a hotel before. Hotel itself was great the room was great but the staff left a lot to be desired.

Business

4/10

Poor

10 Mar 2024

Kadie

No where did I read there is a parking fee.
Staff all seemed highly miserable.
I was charged a random $10, and the staff had no idea and got an attitude, and told me to report to my bank.
Ask front desk for towels for pool, for an attitude. And asked for towels to be sent up to My room because housing never placed them in there. And never got towels.
Had to ask again at 2am for extra blanket and towels again that we never got, and received more attitude.
Breakfast was good, but the staff yet again seemed miserable and was giving visitors attitude.

Leisure Friends

4/10

Poor

04 Mar 2024

Quash

Property is very old did not feel like a Marriott property at all however, it was very close to the mall, and other eateries and points of interest

10/10

Exceptional

25 Feb 2024

Tamara

Would stay again

We stayed one night visiting the science center in Pittsburgh with our son for his birthday. He says it was the best hotel ever. We obviously had a great time, the breakfast was surprisingly good, everything was clean and everyone we spoke to was courteous. 10/10 in my book.

Friends_and_family Family

8/10

Excellent

19 Feb 2024

Pamela

The stay was nice but there were children above our room that was running around playing half the night. But other then that the stay was nice.

Partner

10/10

Exceptional

16 Feb 2024

Sarah

The employees, all of them, were all so helpful and kind! the rooms were clean, the kitchen was so nice, full size oven & stove top. the pool and hot tub were nice and maintained, my kids had a ball & the breakfast options were actually good and not your typical terrible 2 options. they had delicious already made Belgian waffles, sausage breakfast sandwiches along with eggs, sausage, and oatmeal. the bakery items were a lot to pick from and they had my sons favorite cereal. 10/10. thanks again! :)

Leisure Family_with_children

8/10

Excellent

11 Feb 2024

Lisa

Bed was comfortable. Suite was pleasant.

Leisure Family

10/10

Exceptional

19 Jan 2024

Mazher Hassan

Great place

Business_and_leisure

8/10

Excellent

01 Jan 2024

David

Have stayed here for three holiday seasons now. Love the location and access to shopping, dining, and family. This year’s stay was tempered by new fees charged which were not present the previous two years. Was not happy with that.

Leisure Family

10/10

Exceptional

25 Nov 2023

Stephanie

A cut hotel that’s near everything. We enjoyed our stay here.

Leisure Family

10/10

Exceptional

12 Nov 2023

Susan

Stayed numerous times now- good hotel everytime

Leisure Friends

10/10

Exceptional

20 Oct 2023

Deana

Great place to stay while you are in town!

Leisure Partner

10/10

Exceptional

25 Sep 2023

Caitlyn

This was such a great hotel! The suite was spacious and had lots of nice furniture. The pool and hottub looked great, though we didnt have a chance to try them. We did try the breakfast though which was phenomenal! It was our 3rd hotel in 4 days and had the best breakfast BY FAR. The staff were all lovely. My only regret was not checking in sooner to spend more time in the hotel!

Business_and_leisure Family_with_children

8/10

Excellent

22 Sep 2023

Tony

Cleanliness, size of the room and kitchen , TV size and it being on a swivel were all very nice. No lock on bathroom door and sink outside of bathroom blasting water were only negatives. Would definitely stay again and very recommendable.

Leisure Family