Name: Spark by Hilton Lockport
Address: 515 South Transit Street, Lockport, 14094, US

4/10

Poor

18 Jul 2026

Shannon

The man who checked us in was amazing. but it was all downhill from there. The outside of the place was horrible trash and beer bottles everywhere. The washing machine was not working. The breakfast bar was a mess and no one there cleaning up. Went to take my dogs out and in their back parking lot two people were having sex in a car. They saw me and took off. The windows in the place were all disgusting. The room was small!! But clean enough I guess. The type of people hanging around outside the doors were drinking and blasting music from their cars right by our windows. I will NOT be going to a Sparks again. Hilton should Not have their name assoicated with this place.

Partner

2/10

Poor

13 Jul 2026

Sanjay

AC was not working. Called the front desk about the problem, and he asks me to wait 10 minutes. After waiting, I walked up to the front desk to complain and he informs that the room was not occupied for a while so the AC would take some time to get started and asks to wait 10 more minutes, which I do. The wait did not magically bring it back to life. He then proceeds to acknowledge that the AC is broken and I'd have to find a way to adjust. On a hot summer day, I was not ready to do that. So I ask for a different room, and he says that the hotel is fully booked out.

This was very surprising because he reasoned that the room we were in was not occupied for a long time so the AC was not working, and suddenly they're booked out. This either meant this was a common issue and the front desk is trained to deflect and see if the guests just live with it, or they failed to inspect it and genuinely did not know the condition of the room.

The hallway smelled of stale take out foods and smoke. There were stains all over the hallway carpets and quite a few places where there were gross food droppings that people had stepped on over.

Ended up cancelling the stay and they refunded. But I had to shell out more money since I had to book again last minute. And make the senior citizens in our party go through unnecessary travel when we had planned to rest for a bit. There was absolutely no redeeming quality in the short 30 minute stay. I will be actively avoiding this chain going forward.

Family

2/10

Poor

12 Jul 2026

Elizabeth

We had no air conditioning in our room and slept on an 80 degree room. There was no internet for the first night. When the tv started to work there was no remote and I had to request one. I never saw more than two people working at the same time and the front desk was often unattended.

4/10

Poor

06 Jul 2026

Michael

Given my room key by a gruff employee in a random T shirt. No greetings, no help, and entirely unfriendly.

This is an old, run down hotel that should be closed - having the Hilton name is just a trick to get people to stay there.

The place smells, is run down, the breakfast is very limited, and in general just a poor place to stay.

Stay Away.

Partner

10/10

Exceptional

05 Jul 2026

Pamela

Friendly and helpful staff, clean quiet room. Nothing fancy, but all we needed

Partner

8/10

Excellent

05 Jul 2026

shruti

Hotel and the room was very good. We had issue with bathtub knob but there was only 1 person who was managing all the stuffs at the property hence we didn’t get the resolution. We had to compromise and adjust to the situation which was disheartening.
Mr. Jason was very helpful.

Family_with_children

10/10

Exceptional

05 Jul 2026

Margarita

Más variedad en el desayuno

Partner

4/10

Poor

05 Jul 2026

Shawnta

The hallway smells like animals. The rooms were poorly swept. I had no bathroom bathetols.
The maintenance was poorly kept.
The staff was nice and welcoming.

Partner

2/10

Poor

05 Jul 2026

Danielle

We check in and pay almost $500 for 2 nights. I walk down the hallway that smells so horribly of weed it stunk up the room. Bed shower sink and toilet covered in hair. We get a room switch. Still smells on the second floor. We get to the room and it smells like mildew. Hair in the beds and stained sheets and pillows. Call the front desk again and they hang up on me. 20 minutes later I have to go down myself and talk to someone. No manager available they say, and leave me standing alone at the desk for 45 minutes. A line of people trying to check in formed behind me with no one to help them. It was so bad that we immediately had to cancel the room and go somewhere else last minute. They wasted over 2 hours of my time and it was the absolute worst experience I have ever had at a hotel. Other guests started canceling as well. Do not waste your time!!!! No stars at all.

Family

8/10

Excellent

03 Jul 2026

Barbara

Everything was great , spotless , and the staff was terrific . the only problem was ,as senior citizens , we could not figure out how to watch the t.v.. Perhaps in the future you could leave written instructions that are senior friendly next to the tv !

Partner

6/10

Pleasant

22 Jun 2026

ANTHONY

Pet friendly and had a large area to take our dog out too however homeless people walking around and under trees made this sketchy. Staff was good enough to assign us a first floor room near the dog service area which was perfect the fitness center might as well not exist I never give bad reviews usually just keep them to myself but this is not a good place to stay

Pet

2/10

Poor

13 Jun 2026

Liesel

The inflexible and understaffed Hilton Spark reflect the lack of control local staff when a major corporation is only looking at savings. The staff does not allow early check-in (never), does not know if rooms have been clean (mine wasn’t), and a maid could not let me back in my room when she saw I had locked myself out (walk way back to front desk where there’s no staff to get another key card). The handicap accessible room is at the far end of the hotel, so they tell you to park near the room and use the side door, that has no key card entry and has a 10” step (not accessible). Look at locally owned options for cute little Lockport.

Self

4/10

Poor

12 Jun 2026

Julio

Pool

2/10

Poor

09 Jun 2026

Shirley Joustra

Walls too thin, not “soundproofed”, neighbors very loud. Complained but no relief.

Paid for a King bed, got a queen.

No carpet on the floor.

Not a single plug on the left side of the bed.

Toilet running when arrived and had to unclog it myself.

“Continental” breakfast a joke and totally picked over by 9. Had to ask for the plates and napkins to be replenished.

No microwave or coffee/tea maker in the room.

Handicap room, not requested. No chair, no dresser, no tub.

$4 for a Sprite, give me a break.

Family

4/10

Poor

28 May 2026

Dominick

This place is not as advertised! The rooms are alright, cheaply redone but alright. The breakfast is non existent. All there was is cereal and sad looking bagels. The pool is cracking and is unsafe to walk on. The washing machine and dryer was broken, had to go to a laundry mat nearby. And late at night there was a party in the parking lot with loud music

Partner

4/10

Poor

27 May 2026

CARMEN

Waited forever to check in cause nobody was there an then when I get to the room getting dressed for my birthday party and a neighbor knocked on my door telling me to lower my music jbl speaker small so I leave for my party an came back an someone else knows on my door this time saying I’m talking to loud on my phone

Friends

4/10

Poor

18 May 2026

Amanda

The room and bathroom were not clean. There was a definite odor. The TV remote was missing.

Family_with_children

6/10

Pleasant

10 May 2026

Jeff

Dirty floors in the rooms, some very helpful staff and some quiet staff. Only were given 1 room key. Other people we knew who stayed in another room only had 3 pillows and were told by front desk that they didn't have any more. Acceptable stay but would look elsewhere

Friends

4/10

Poor

09 May 2026

Timothee

I ordered a king bed and got two queens. No warning or nothing, just given the wrong room. Wouldn’t do anything about it. Then the body wash was empty so I asked for body wash. Twice. And twice I was told they were coming in 5 minutes. After an hour I walked over and it was a different person. Poor poor poor customer service. Halls smelled like weed.

Self

8/10

Excellent

06 May 2026

Donna

Staff were very nice. Pool was great. Breakfast needed help.

Family

10/10

Exceptional

27 Apr 2026

trevor

Good amenities

Self

6/10

Pleasant

26 Apr 2026

Meredith

The hotel is renovated to look updated, but it didn't seem there were enough staff to keep things clean and running smoothly. We were there for 5 days and never once saw someone vacuuming or mopping. We only on one random occasion came back to beds made and clean towels left for us. We were a 4-person reservation and never had 4 clean towels in our room at any one point. At breakfast, things (like plates, yogurt, creamer) were out on a rotating basis and when we asked staff members, they said there were none. We really wanted to rate our stay well, but there were just too many misses. Even the water fill station was blinking red next to the \"time to change the filter,\" but it seemed no one there was planning to do anything about it. In the rooms, there's no microwave or coffee maker (which, at this point I thought was just a standard), so when we needed to reheat food, we had to use the ancient and very dirty communal microwave in the lobby. My children loved swimming in the pool, but I just had to turn a blind eye to the lack of cleanliness - there were literally clumps of someone's hair on the pool deck for days. I'm sorry to list so many faults, but it just seemed like no one working there really cared much for the place or our experience staying there.

Friends_and_family Family

2/10

Poor

18 Apr 2026

Tracy

The rooms were only soft cleaned when we checked in. The bedding was not changed. You can tell the bed was just remade. The toilet paper roll was near empty, it do not have that “toilet paper fold”. There was only one wash cloth and two towels in the room. We checked in with three people. The body wash and shampoo containers were empty. When I spoke with the front desk the looked at me, dumbfounded, and just said “okay”. After a brief pause I asked for clean towels and wash cloths. The front desk clerk said “well, I have to check to see if we have any clean”. Mind you, I used this same hotel last fall and had a similar experience. They “ran out of towels” and we had absolutely none. When I requested a refund the manager called me a liar and refused because I had already stayed there. This time I checked out after the first night. Still waiting on a promised refund of the second and third night. Do not use this hotel!! You will be disappointed.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Paul

the room we were originally given was not ready. We were given a clean room. It was quiet around us..Breakfast was good. Staff very attentive.

Family

10/10

Exceptional

21 Mar 2026

adam

Yes to all

2/10

Poor

15 Mar 2026

Joe

Fraudult charges on my credit card by the manager. Redwood hotels was not receptive to my complaints. Do not stay here

2/10

Poor

15 Mar 2026

Joe

The manager Nona was smug and fraudulent. She erroneously charged my credit card $359. A week for damage to towels and sheets. I would not recommend this hotel to anyone

Family_with_children

6/10

Pleasant

17 Feb 2026

Russell

Staff was courteous. Hotel was a little run down, the free breakfast wasn't much, the hotel looked a lot nicer than in the pics. It took a long time for the water to heat up. Not the level of quality I expected from Hilton. However, price was cheap and the rooms were clean.

Self

4/10

Poor

16 Feb 2026

Lisa

Smelled like dog pee in the hallways. Very sketchy people walking through the hotel.

Leisure Pet

8/10

Excellent

08 Feb 2026

Otavio

The room was pleasant, clean, and featured all the necessary amenities. The staff provided excellent service. However, the breakfast was a bit disappointing.

Business Self

2/10

Poor

25 Jan 2026

Jeffrey

No Washer/Dryer for over a month & no one seemed to worry. Snow outside and they sent their guests across the street in the snow to get laundry done. Did not give them extra money to do so, did not accommodate and it was an inconvenience. Not a good customer service, no urgency to get the \"missing part\". Blacklisting this one.

2/10

Poor

25 Jan 2026

Elle

No Washer/Dryer for over a month & no one seemed to worry. Snow outside and they sent their guests across the street in the snow to get laundry done. Did not give them extra money to do so, did not accommodate and it was an inconvenience. Not a good customer service, no urgency to get the \"missing part\". Blacklisting this one.

10/10

Exceptional

24 Jan 2026

robert

Really like room, everything was clean neat and efficient. First time staying in a spark. Would definitely go back

10/10

Exceptional

16 Jan 2026

Joe

Staff was excellent

Business_and_leisure

8/10

Excellent

03 Jan 2026

Gary

Easy parking. Room was clean but spartan. Would have been nice to have regular dressers with drawers. Telephone did not work.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Sarah

It was relatively quiet, I liked where our room was. The staff were friendly and greeted us every time we came in and left. Were super helpful and checked us in and out in a timely fashion.

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Shirmilla

Great stay, thanks!

Leisure Partner

2/10

Poor

07 Dec 2025

Cherise

I was overcharged for my stay. When I booked I was told $238.33 (Canadian) but I was charged $237.33 and $446.79.

Leisure Partner

4/10

Poor

06 Dec 2025

Georgia

We couldn’t check in with our bank debit/credit card. Apparently there’s a new policy that they only take major credit cards and can’t bypass the pin on bank cards. Luckily a relative was also staying there and we used their card. The pool was out of service and it didn’t specify that on the website. Our shower was broken. Half the water went out the shower head and the other half went out the faucet. The knob was stuck in place, so you couldn’t adjust it. The hallways smelled like pet urine and you could hear dogs barking the whole time. They have a bagel bar with no gluten free choices. We stay at a lot of hotels and this one was not great.

Leisure Family

10/10

Exceptional

05 Dec 2025

Jay

Veey nice place to stay. Staff very helpful and friendly.

Business Partner

6/10

Pleasant

30 Nov 2025

mikila

This property is a great budget option. Rooms are clean but very bare bones. No coffee makers in the room and boasts only half a mini fridge.

This is a pet friendly hotel which is great as a pet parent myself I enjoyed seeing all the pets come and go through the front.

However, the carpet to the main floor rooms smelled like an over used potty pad. The room itself did not smell similar however, the clean scent of the room mixed with the potty pad smell of the hall once the door closed to the room.

I spoke to the front desk about this and they were kind enough to move me to the second floor where it was much better.

Breakfast is a cold breakfast compeised of bagles, muffins and cereals.

All in all good for a one night stay but personally would not stay any longer then this.

Leisure Self

10/10

Exceptional

15 Nov 2025

Ruthie

WE WERE IN TOWN FOR A FUNERAL AND IT WAS A NICE CLEAN REASONABLE PLACE TO STAY. I WOULD STAY AND RECOMMEND

Family

2/10

Poor

09 Nov 2025

Megan

I checked in around 1 a.m. and was told they had run out of room keys, so staff had to physically let me into my room each time I returned — completely unacceptable. After a long trip, I discovered there was no hot water even after running it for 20 minutes.

The next morning, I informed a housekeeper who simply said, “Sorry, I just work here. You’ll have to go to the front desk.” When I did, the front desk clerk said she’d have to move me to another room. I packed everything, only to find the new room didn’t exist on the main floor plan. When I returned to ask again, she casually mentioned that it was in a separate wing of the hotel — something she failed to tell me in the first place.

To top it off, I was double-charged — once by Hotels.com and again by the hotel at check-in (plus a security deposit). When I brought this to the manager’s attention, she said there was “nothing she could do” because she didn’t see the charge in her computer. Even after I showed her my credit card statement, she still insisted I call Hotels.com instead of taking any responsibility.

After staying in hundreds of hotels, I can honestly say this was the most disorganized, dismissive, and frustrating experience I’ve ever had. Save yourself the trouble — stay elsewhere.

Friends_and_family Family

8/10

Excellent

05 Nov 2025

David

Clean room. Opening door was noisy and could hear next door room

Business

6/10

Pleasant

03 Nov 2025

kelly

There was no hot water for showers, pillows were flat , and coberbs

Leisure Partner

2/10

Poor

03 Nov 2025

Kelly

There was no hot water in the bathroom sink, the heater was very loud, it was very noisy, and when asking the front desk attendant for more towels/washcloths she said she did not have any at the time. Since they did not do housekeeping in our room we only had enough towels and washcloths for one night. It was very horrible, will not go back. Reported no hot water too and nothing was done about it.

Partner

6/10

Pleasant

03 Nov 2025

Crystal

The beds and bathroom were clean. The room floor had not been swept well as there were chips and other things on it. Beds were comfortable and clean. Staff was SUPER friendly and nice. Breakfast wasn’t worth it to us to attend as it had very little. There was a weird smell but it wasn’t mold or anything, I think it was due to the construction going on in the right side of the the building (although we never heard any disruptions.) Would still stay here again.

Business Family

8/10

Excellent

02 Nov 2025

Evin

Very good hotel.

8/10

Excellent

31 Oct 2025

Mark

Very little on the breakfast bar.

Friends_and_family Family

8/10

Excellent

31 Oct 2025

Laurette

The staff was great. Very helpful and nice. Room was clean and the beds comfortable. I was thrilled to see beds that weren’t real high. Many places have the darn high beds and no steps to climb into them. I really liked the comfortable bed that I could sit down on. The only reason I didn’t give a 5 star is the drain in the bathroom had some gross gunk in it. Otherwise everything else was clean. I also appreciate the noon checkout. Overall a very pleasant stay.

Friends_and_family Family