Name: Extended Stay America - Buffalo - Amherst
Address: 125 Inn Keepers Ln, Amherst, 14228, US

2/10

Poor

18 Jul 2026

Jigalkumar

We didn’t stay with this hotel because they were overbooked and didn’t allow us to stay.

We were in trouble with our kids and there were no help from hotel as well as the Expedia.

I am still struggling with my refund. Where is my money?

2/10

Poor

18 Jul 2026

David

My grandson, friend and I stayed there on Wednesday July 15,2026. I was to get my $70 deposit out back onto my card by today and it is still not on there. There were cigarettes butts all over the ground in front of the hotel entrance.

Friends_and_family Friends

2/10

Poor

18 Jul 2026

Munish

Never go there.. The day Staff like Justice was not just rude but very rude!!!! They should take classes on hospitality or learn from their counterpart night shift lady who was on night duty of July 11th. The night staff (white lady, sorry don't know her name) was very knowledgeable and took care of issues like missing toiletries, cleanliness, not-working stove by her own!

Overall - worst experience of my life!

Family_with_children

10/10

Exceptional

17 Jul 2026

Dawan

Very nice place

4/10

Poor

17 Jul 2026

Russ

outside was filthy cigarette butts
trash under the bed
call 4 hours no answer
you know they didn't clean it when you can find money laying there

Partner

2/10

Poor

16 Jul 2026

Rocio Paulina

Bueno pues para empezar ni siquiera pudimos alojarnos ya que por una situación ajena a mi no alcanzamos a llegar a tiempo y ya no hubo nadie en recepción para poder rejistrarnos luego al siguiente día llegamos y las dos personas súper taxistas ya que no hablábamos el idioma de ellas nos mal atendieron y todo para que nos dijeran que ya habían cancelado nuestra reservación y para acabarla expedía me dijo que después de 15 días hiban a resolver mi situación lo cual a la fecha no si quiera se han puesto en contacto con migo así que no recomiendo el lo absoluto ni el hotel ni reservar con expedía ya que no sabes resolver los problemas que surgen entre el cliente y el hotel el monto por lo que pagué fue 490 y no se me hace justo que ni si quiere se tomen el tiempo para resolver el problema pienso que está bien que cobren una multa por no haber llegado a tiempo a reservar pero el monto total se me hace muy injusto.

Partner

4/10

Poor

16 Jul 2026

Sylvia

I only dealt with anyone at check in. When I checked out at 10:30 am there was a lobby full of customers. One of which had slept in the lobby all night because his room key didn’t work when he came back to his room. Nobody was there to help him.
One guy told me he had booked a room for a month, he’s in Buffalo for work from Michigan.
He goes home on the weekends and when he got back on Sunday night all of his belongings were outside his room in the hallway.
Plus, they rented his room out to someone else. They gave him a key to his original room only for him to find other people in his room.
My room had a small kitchenette but the only thing there that wasn’t attached were the ice cube trays. They don’t have an ice machine on the property because they have full size refrigerator/freezers. My problem was that what I had in the morning was cold water, I put the trays in around 4pm.
The toilet in my room didn’t flush very well. I had to flush it 5-6 times to get most of the toilet paper down.
Also, it looked someone sometime had smoked in the bathroom. There were smoke color spots all over the ceiling.

The room was very clean, quiet & comfortable. I was at the end of the hallway on the 3rd floor though.

Self

6/10

Pleasant

16 Jul 2026

Jim

Nice room as advertised, like a studio apartment BUT.. bare minimum: hand soap and towels
Extra fee for glassware, cutlery and plates . Not a problem for me bc I was prepared
Good location, close to major highways and stores
Biggest problem was my get card failed twice. Second time was the morning of the day I was leaving. Came back from the gym at 8:50 and neither card worked . Sign said staff would be in at 9:00. By 9:15 began to call
The number for off hours assistance first. No one answered and no vm
Called Motel 6 Customer Service . They were not allowed to call the owner, even after I asked to escalate to supervisor
FINALLY, one of the residents called her friend who worked the desk. By 11:15 that person, thankfully, arrived
Doubt if i would trust the property owner again

4/10

Poor

15 Jul 2026

Ruby

N/a

Family

2/10

Poor

15 Jul 2026

Mark Jason

The hotel front desk contact number has not been updated in the system. Additionally, there are no staff members available at the front desk 24/7. Attempts to reach the front desk by calling the assigned phone number have gone unanswered, indicating a lack of response or staffing during expected hours.

Family

2/10

Poor

14 Jul 2026

Michelle

This hotel is absolutely disgusting and I am working on getting my promised refund. I was given phone numbers that do not work to get my account credited and was charged an extra $88 for no reason.

10/10

Exceptional

14 Jul 2026

Robert

Excellent

Partner

4/10

Poor

13 Jul 2026

Jeffery

There was trash and garbage in the hallway near my room. I informed the front desk attendant and he said that he would make sure that it was removed. It was still there the next morning.

The front desk was unattended in the morning when I was checking out. There was a sign on the wall that provided a number to call if you needed assistance. I called the number but it was not operational. There were no instructions provided how to check out when there was no attendant. I just left the room keys on the front desk.

Although the room was generally clean, I did see a cockroach in the bathroom

The window on my ground level unit was unlocked when I checked in. It required a few minutes of manipulation to secure it. Had I not bothered to check it when I initially arrived, my room could have been unsafe.

The shower curtain rod in the bathroom was in poor condition. As a result, the shower curtain did not adquately prevent water from spilling on the bathroom floor.

Self

2/10

Poor

12 Jul 2026

Sufiyan

Waste of everything. Would never prefer staying here nor will suggest anyone. Nothing that I liked. You reach there and they charge you an extra utility fee for no reason. The room was not maintained at all. Kitchen was full of rusted appliances and nothing worked. No utensils were provided. No staff to support at night or morning, Only during checkin and checkout. Furniture were broken. Smell in room.

Family_with_children

4/10

Poor

12 Jul 2026

Mohammad Zafar

Vet poor, and even had to wait standing in front of office with luggae for 15 exeat time than scheduled

8/10

Excellent

12 Jul 2026

Joseph Karl

Room did the trick for a cheap place to stay within 30 minutes of Niagara Falls

2/10

Poor

11 Jul 2026

MJ

Two days water was dripping from the ceiling, then they finally gave me a different room the kitchen faucet was leaking. They didn't have toilet paper I had to go to the store and buy it. While using the bathroom the towel rack fell on me. The smell of marijuana was unbelievably nasty. Only the one girl who was working kept trying to get me some money sent back but nothing. Very sorry I stayed at a hotel that I had to walk around the hotel to take out my own garbage. Not once in my stay did anyone clean my room. MJ Sypniewski

Self

6/10

Pleasant

11 Jul 2026

KIDAVID

El personal de limpieza es fatal desde la entrada llena de cientos de cigarrillos la habitación las gavetas rotas el televisor ubicado encima del gavetero no se podía ver comida de otros huéspedes anteriores en los gabinetes hasta ropa

Family

6/10

Pleasant

10 Jul 2026

MICHAEL

We checked into our room, and it was okay. The place had a kitchen, but no dishes ot cooking utensils. You had to buy them for $40, or rent them for $20/week. The room had no hairdryer or soap. There was only one roll of toilet paper, that was 3/4 gone. I went to the front desk, and they were closed from 10pm until 9am, and there was an alarm going off.

Partner

2/10

Poor

10 Jul 2026

Adharsh

While arrived at the property, they cancelled my booking without notification .

4/10

Poor

10 Jul 2026

christine

The smell of the room was horrendous. Smelled of smoke, curtains were so dirty….i doubt they had been washed ever!
Walked through a tonne of cigarette ends at the entrance.
You get what you pay for I guess!

Partner

4/10

Poor

10 Jul 2026

Ni Ni

Nothing

Friends

2/10

Poor

09 Jul 2026

FAHAD

This is the worst hotel I booked it. I never come back here again.

Family_with_children

2/10

Poor

08 Jul 2026

Abdelhafid

The room was clean but the hallways smelled cannabis heavily. The whole place looks like an accommodation for social services patients. The room bathroom flush didn't work. The table was broken. The room didn't have a chair. I asked for a chair for 3 days and finally got a plastic chair on the last night. Staff is mostly polite. This hotel should be flagged as a ward for people on social services rather than a regular hotel.

Family

2/10

Poor

07 Jul 2026

Frank

Not very welcoming and had issues with other guest opening out door

Family_with_children

2/10

Poor

06 Jul 2026

Saray

Worst hotel ever, I had booked my hotel through expedia from Thursday - Sunday, however, my flight was delayed. I tried calling the hotel numerous times to inform that I was arriving late but no one ever picked up. When I got there Friday they told me no room was available and to wait 45 min to get a room. I waited more than 2 hours and still no room was available. After the same front desk representated told me I need to make a new reservation to get a room. The hotel had no lobby, you could tell people where living there. It was horrible

Family

10/10

Exceptional

05 Jul 2026

UMA

Nice

Friends

2/10

Poor

05 Jul 2026

Alison

Pague 4 habitaciones y se pudo acceder a una de ellas. Otra de las habitaciones el baño lo tenía tapado. En otra de las habitaciones no se pudo usar una de las camas porque había algo que nos causaba picazón. Se buscó al personal de servicio para que nos ayudara a entrar a la habitación 302 y no fue posible. No había nadie. Nos tocó dormir en los carros a 6 personas por no poder ingresar y los otros dos por no poder usar la cama. Piden un costo de de 2 dólares adiciones por la limpieza de las habitaciones y nos entregan uno de los cuartos con el sanitario sucio. Realmente que experiencia tan horrible. Pagar para no dormir ahí. Terrible. No los recomiendo y me voy a quejar para que me devuelvan mi dinero. Por mal servicio e higiene

Family_with_children

2/10

Poor

03 Jul 2026

Theresa

Front of property has people hanging around watching you walk in and out. Charged $2 \"utility fee\", hallways loud and people hanging around. Kitchen was dirty and in terrible condition. Window didn't close. I felt unsafe and didn't stay. Do not bother coming here.

Self

4/10

Poor

01 Jul 2026

Cabrera

El aire no enfría la habitación sucia el extractor no funciona la habitación con ropa de otras personas

Family

2/10

Poor

01 Jul 2026

Ryan

The hotel took a deposit for he room, said they will return it within 30 days, it was in my debit card, and has never returned it and the phone numbers do not go to the hotel.

2/10

Poor

29 Jun 2026

Michael

Truly awful. It was really inexpensive relative to other hotels in the area and it just proves: you get what you pay for.
I felt as if it was basically an apartment for low-income residents branded as a hotel. Oddly enough there isn’t a single indication on the outside of the building that it’s a Studio 6 corporate hotel. There are some pieces of paper hanging on the front window at the reservation desk with the logo. Really strange. And the smells in the hallway are awful. No shampoo in the bathroom. Not even a cup to be found. Reminded me of the highway motels from the late 70’s in both decor and “amenities”.

Self

4/10

Poor

29 Jun 2026

Edward

There was one 1 towel. My wife told the person at the desk and they wouldn't give her another one so I had to use the 2 wash clothes to dry off. There were signs in the halls about not putting trash or linens in the halls and there was both in the hall at different times. Someone set off the fire alarm. When you flush the towelette this device on the bottom of the water line made loud noises. There was a kitchen but no pot or pans or cups or plates. You had to ask for shampoo. The main road was very busy and hard to turn left on.

Family

2/10

Poor

29 Jun 2026

Yariely

The kitchen didn't work. They only gave us one toilet paper roll for 3 days and 4 people.

Family_with_children

8/10

Excellent

29 Jun 2026

Sondra

It was a nice hotel for the price, but I would advise if staying a longer period I would bring kitchen supplies or S&C other then that it was nice and friendly hotel.

Pet

2/10

Poor

28 Jun 2026

Telad

Booked a room when it’s says available. Went to check in and staff is saying they don’t have any room available and they weren’t very helpful.

4/10

Poor

28 Jun 2026

Nelson

The room was not clean by any standard, particularly the bathroom. The room and the public areas of the hotel all smelled sour and musty.

Self

2/10

Poor

27 Jun 2026

KEITH

I didnt even stay. They told.me they were sold out
I tried to call over 10 times to confirm itm. I had to drive 3 hours home.

I paid for a room over a week ago and it wasnt available. How?

Self

6/10

Pleasant

25 Jun 2026

Brandon

Drug addicts every where. They charge you for water electricity and an extra $100 deposit. Woke up to water all over the floor in front of the fridge. Stove wasn’t in useable condition. Wasn’t worth the money in any way. And I’ve been checked out for 2 days and still haven’t received my deposit back.

Friends_and_family Family

2/10

Poor

23 Jun 2026

Akhil

Abandoned at 2:30 AM, Stranded Outside for 4 Hours

Do NOT book this hotel if you plan to check in late at night.

I booked this hotel through Expedia with a confirmed check-in around 2:30 AM. Drove all the way from Virginia. When we arrived, there was absolutely no one at the front desk, the place was completely unstaffed. Called the hotel's own phone number and was told to \"request a refund.\" That's it. No apology, no alternative, no help.

My wife and I were left standing outside the hotel for 4 hours in the middle of the night scrambling to find another place to stay. My wife was already suffering from travel sickness, and this made things significantly worse.

If the hotel doesn't provide service after certain hours, that needs to be clearly stated at the time of booking, not discovered at 2:30 AM after a long overnight drive.

This was not just poor service, it was a complete failure that put two travelers in a vulnerable and distressing situation. Would not recommend to anyone, especially for late-night travel.

Partner

2/10

Poor

23 Jun 2026

Marco

No good

Family_with_children

6/10

Pleasant

23 Jun 2026

June Gayle

If you want an inexpensive place to stay for a week+, this fits the bill. Cleanliness isn't great. Our keys would only work for about 24 hours, necessitating new keys every day. No staff at front desk after 10pm or before 9 am. On the day we were checking out, learned that there was a bed bug infestation on the second floor. Some people live at this extended stay... they were helpful in navigating the quirks.

Partner

2/10

Poor

21 Jun 2026

Vijay Kumar

When arrived they were 20 rooms in dirty status and no rooms available to accommodate us.

We have booked two rooms with 2 double beds in each, but ended up staying in 1 double bed in each room all night. Inspite of have a proper reservation made ahead.

Extremely disappointed and dissatisfied with the reservation.

We a refund or compensation for it.

Family_with_children

2/10

Poor

19 Jun 2026

Steven

- zero - no starts . This is a dirty place with almost no staff and a front desk that’s closed at night . Seems to have los of dev addicted living there. Dirty rooms or in my case there was no clean rooms when I arrived at 8pm since they didn’t have anyone working there that day to clean them. This place is a dive . .

Business

2/10

Poor

17 Jun 2026

Lucy

I got to the hotel and they weren't sure if they had any rooms available, who was in what room, whether they had been cleaned. They sent someone to go look at the rooms and they had them on the phone like \"that's the piss room, that's the other piss room\" and then a lady came up to the lobby and said that it was the third time that day someone had walked into her room, like they'd given the wrong key out three times to an occupied room. It was honestly comedically awful.

Friends

2/10

Poor

16 Jun 2026

Dinesh Babu

\"Unbelievable. Expect to waste your entire day just waiting around—both for check-in and check-out. To make matters worse, keep a close eye on your credit card statement because they will absolutely slap you with hidden extra charges without a single word of notice. Avoid this place.\"

Friends_and_family Family

2/10

Poor

16 Jun 2026

Paula

This property was horrible. When I checked in the first room I was given it was never cleaned. The lady at the front desk switched me to a second room and that room was dirty also. She came and cleaned somethings up in the second room. She said she would discount the room that never happened. Everyday after 6pm there was no one at the front desk until late morning. The whole 3 night stay they had no wash clothes. A upset guess trashed the lobby because he was mad about something. Definitely not worth money or aggravation.

Family_with_children

10/10

Exceptional

15 Jun 2026

Johnny

The staff was very friendly and helpful to me.

Self

2/10

Poor

15 Jun 2026

Krystle

I am not sure where to begin. The staff was somewhat helpful. However, there was on washcloth in the room. I went to the front desk and asked for 2 more washcloths only to be told that there were no clean washcloths on the property. The TV is small and outdated. The beds are hard as a rock. If you have back or breathing problems plan to sleep in the chair. This was out first time in Buffalo and it was not the best experience. If u want to sleep well and bathe chose somewhere else.

Friends_and_family Family

2/10

Poor

14 Jun 2026

Joanna

I don't recommend this place to anyone at all. Spend a few more dollars and stay next door.

Family_with_children

4/10

Poor

13 Jun 2026

Ron

Fridge , stove, microwave, ac were good. I cleaned the room the first hour and half I was there. No one is at guest area after 10pm until some time the next morning. Hallways only get very little spot sweeping. Didn’t see a vacuum. Halls in bad shape. Entrance glass terrible this is the first impression it should be maintained, stairwells have not seen a broom or mop in I don’t know how long. Was not a good experience. Could see roach bait under all counters in rooms too. I would never put a child in these rooms. Pet rooms are not separated there fore my allergies were horrible trying to sleep.

Self

4/10

Poor

10 Jun 2026

tony

Dirty parking lot, dirty room, decided to wash our linen because we didnt trust it being clean. Went to on site laundry room and had difficulties with the card reader. The room was dirty. There was a layer of dust on the television, kitchen sink had some red liquid stains that were fresh (not dry), carpet had not been vacuumed properly, one of the two burners on the stove did not work, one of the two lamps was broken and didnt even have a bulb. Hallways smelled of crab boil restaurant and weed the next day. Staff was alright I guess but their demeanor is of you being an inconvenience to them.

Friends

2/10

Poor

08 Jun 2026

Himani

I am requesting a full refund for my stay at Studio 6, 125 Inn Keepers Lane, from June 6 to June 7, which was booked through Expedia.

My family and I arrived at the hotel at approximately 11:00 PM and had to wait about 30 minutes to complete the check-in process. After a long day of travel, this delay was frustrating and inconvenient.

The most serious issue occurred about two hours after check-in. When I used the washroom, water began overflowing from the toilet and continued to spill onto the bathroom floor. The water spread beyond the washroom area and reached our room, creating an unsanitary and highly uncomfortable environment for my family. This made our stay extremely stressful and unpleasant.

A clean, safe, and properly functioning room is a basic expectation for any hotel stay. The condition of the room, particularly the toilet overflow, fell far below acceptable standards and significantly impacted our experience. Instead of enjoying our stay, we were forced to deal with a serious maintenance and sanitation issue.

Given the delayed check-in and the unacceptable condition of the room due to the overflowing toilet, I believe a full refund is justified. The experience did not meet the standard of accommodation that was advertised or reasonably expected.

I kindly request that Expedia review this matter and process a full refund for this reservation. I am happy to provide photographs or any additional information if required.

Thank you for your time and assistance.

Family

4/10

Poor

08 Jun 2026

Brenda

This place needed help. Didn’t seem the most safe. The water in the bath tub did not shut off.

Family

4/10

Poor

06 Jun 2026

Cynthia

Front desk lady was lovely. The rest of the experience was not so much. Very dirty washroom. Clumps of toothpaste in the sink and so much hair all over the tub. Sheets on one bed had hair on them as well. Very gross.

2/10

Poor

02 Jun 2026

Maggie

The room still had happy birthday balloons in it. There was a pan full of grease on the stove and i ended up leaving early because i found a dead bed bug in a drawer.

Self

2/10

Poor

01 Jun 2026

Nazia

Worst \"hotel\" I have ever been to in my years of living. Please just go anywhere else... The smell made me want to vomit. The staff did all they could though, no complaints towards the employees.
Worst! Hotel! Ever!!!

Partner

2/10

Poor

01 Jun 2026

Constantin

no front desk staff, no help

6/10

Pleasant

01 Jun 2026

Matthew

.

Self

2/10

Poor

29 May 2026

Joshua

I never got my room. There wasn’t anyone on site to check me in. The lobby floor needed to be vacuumed. And there were people actually living there huddling in a large circle in front of the building chain smoking cigarettes.

Self

2/10

Poor

29 May 2026

Chad

No one was present to check in. I want a refund.

Self

2/10

Poor

27 May 2026

Bijay

I had

4/10

Poor

27 May 2026

Yasin

Well one, there was no sign indicating what the hotel was on the building, there was a $100 deposit fee, which is outrageous! And there was no shampoo, and the room kind of smelled

Self

2/10

Poor

26 May 2026

Michael

Staff was rude when I called about check in. When I got there no one was there

Partner

2/10

Poor

26 May 2026

Michael

Just not a good deal under new management, very short staffed , yet taking reservations when rooms have not been cleaned . Not sure new management cares . Sorry look for another place for now

Family

2/10

Poor

25 May 2026

Priscilla

I was not able to stay at the hotel. There was no staff available to check me in and there was a sign on the window that said overbooked.

Partner

2/10

Poor

25 May 2026

Saif

They overbooked and were lucky we got a room but we saw them turn booked customers away and block up the reception saying, “no staff on duty.” So we had to fetch our own toiletries and kettle from the housekeeping cart. The room had nothing in it and no staff was there to help us. No room service. Terrible unhelpful staff.

Family_with_children

4/10

Poor

24 May 2026

Lina

Hotel was overbooked and horrible service. Front desk needs more employees very understaffed and hotel in bad shape. Stay away fr here. Very shady place and many better hotels nearby

Family_with_children

2/10

Poor

24 May 2026

Elmer

Nothing.

Self

2/10

Poor

23 May 2026

YUAN

My first assigned room was occupied by other people, then the second room, the bath room was uncleaned. Needed to know the password of Wifi, could not find in the room, called the phone, nobody answered the phone

Self

2/10

Poor

23 May 2026

Dan

Drug use in parking lot. Room not available, squatters in room. Filthy place. People unable to check in. Had to find last minute lodging elsewhere.

Partner

4/10

Poor

22 May 2026

David

I paid for the rooms ahead got there and they told me all rooms sold out.the place is run by crackheads I swear on my life and they don’t even have a computer system to check bookings EXPEDIA NEEDS TO TAKE THIS PLACE OFF

Family_with_children

2/10

Poor

22 May 2026

Maria Maan

Our reservation was canceled last minute with no explanation. Staff wasn’t very helpful at all. Terrible customer service.

Family_with_children

2/10

Poor

22 May 2026

Brahma chaitanya

.

Family_with_children

2/10

Poor

19 May 2026

Gani

Don’t stay at this hotel, they are terrible. They don’t have clean room for a reservation that way booked days away from the date we supposed to stayed there. Nobody was at the front desk, we have to wait for the same lady that was vacuuming the floor to come and attend to us. The online pictures of the hotel doesn’t look like what we actually saw in reality. The environment was very dirty.

Friends_and_family Family

6/10

Pleasant

19 May 2026

fred

Had no soap or shampoo in the shower. Had to take a shower with the small hand soap they did have in the bathroom. Office staff was outside smoking for 5 minutes before he came in to take care of me.

Self

2/10

Poor

18 May 2026

Kent

Didn’t even get to stay. Showed up and signs were posted in the lobby saying that there were no one to clean the rooms and to call hotels Motel 6 for a full refund. I called Motel 6 they wouldn’t give me awe’re posted in the lobby saying that there were no one to clean the rooms and to call hotels Motel 6 for a full refund. I called Motel 6. They wouldn’t give me a refund. I had to jump through hoops through Hotels.com to get my refund three days later.

2/10

Poor

18 May 2026

Jose

Couldn’t get room because it was dirty

2/10

Poor

18 May 2026

Simon

We had an confirmed reservation but was told at check in that there was no room. A family ahead of us was also experiencing the same. I will never book a reservation with that hotel ever again.

Friends_and_family Family

2/10

Poor

17 May 2026

Tamra

Upon arrival the area was full of angry people. Fights in the parking lot and a mob in the lobby. There were no clean rooms to be had. No housekeeping staff on the premises. They refused to assist and turned us away. This was the last thing we expected to have happen. We were taken advantage of by other establishments because of the desperate situation we were in. By far, the worst hotel experience ever.

Friends

2/10

Poor

17 May 2026

Daniel

This motel isthe worse place to keep on your list. They always cancel reservation whike I was at the place ready to check in . Very horrible place.

2/10

Poor

17 May 2026

Ashu Kumar

When we got there, they had no room available for us! We weren't the only ones, there were other very unhappy people in the lobby.

Family

2/10

Poor

17 May 2026

Widmarc

Staff were horrible. Many of the customer were waiting due to overbooking. The staff there a lady and man, turned off the light and left without speaking to any of us. They were very nasty to one of the of the customers, and left.

Partner

2/10

Poor

17 May 2026

Susan

A residential hotel. Not for weekend guests!

4/10

Poor

17 May 2026

Cynthia

Windows in room did not close completely; air conditioner cover broken; was not told about utility fee or cleaning fee per stay and $100 deposit. Sign at desk shows it but it is not on Hotels.com website. Also front desk person was supposed to be on duty until 10pm but was gone prior to that time.

Friends_and_family Family

2/10

Poor

16 May 2026

Kenold

Customer service zero. Cleanliness zero, appearance zero

Family_with_children

4/10

Poor

14 May 2026

Elvis

Don't do it hopefully studio 6 upgrades they just started I guess they took it over from another hotel management

Friends

6/10

Pleasant

14 May 2026

Monifa

There was no soap in the bathroom to wash your hands.

Family

2/10

Poor

04 May 2026

Muhammad

That was really the worst experience, we reached at about 11 pm. Despite the fact that we already informed them through phone, nobody was present there at front desk neither anyother body to assist, i ve small kid and wife and they kept me standing for hours. Please take notice and refund my money as i stayed there for only 5-6 hrs and left early in the morning. There was no room service, crockery tissues etc. the bed sheets are smelly.

Family_with_children

8/10

Excellent

29 Apr 2026

Caroline

We expected not much at all for this very quick overnight (check-in at 10:15pm, check-out 7:15am). We were pleasantly surprised.

Yes, this extended stay motel is nothing much from the inside/outside, many things could be upgraded (e.g. very old electric hot plates, ancient microwave and fridge borderline cold, outdated furniture/carpeting).

However, our room was VERY clean - there was no trace of anything anywhere - not even dust. I’ve been in far more fancy/expensive hotels that were much less clean. No roaches, no rodents, no weird people. A slight unfresh smell in hallways, that’s all.

We had the quietest night: no noise whatsoever, the AC worked well despite its age, same for the shower. Bed was very comfortable too. Plenty towels for 2, very clean, and so were the sheets.

It is a very cheap hotel/motel, so don’t expect anything fancy - no toiletries, no coffee machine, no cooking equipment (if you want one you can pay extra). But for the price point, it’s honestly quite good.

Only hiccup: Motel 6 just acquired ESA (Extended Stay America), and they do NOT have ANY front desk or hotel staff 10pm-9am - we had no idea. We were EXTREMELY lucky to find the lovely, most dedicated and helpful Stephanie at 10:15pm to checkin - a long time ESA employee, who actually stays past her shift to make sure there are no issues, since Management has clearly not been great in figuring out stuff. Definitely, staffing is their #1 issue to fix, even before renovations.

Partner

8/10

Excellent

23 Apr 2026

Emma

We only stayed for one night before an early flight, but room was clean and spacious. Good place to stay before a flight or just for the night. Close to shopping centers and places to eat.

Partner

2/10

Poor

12 Apr 2026

Kali

Room and sheets were dirty

Self

8/10

Excellent

11 Apr 2026

Joseph

Laundry service met my needs. Kitchen facilitiies leave something to be desired.

Self

2/10

Poor

21 Feb 2026

valerie

It felt unsafe. The condition was very worn down and dirty. They didn’t have any kitchen items available. No glasses or coffee pot

2/10

Poor

26 Jan 2026

Vanessa

I’ve escalated the issue I was given a dirty bathroom and disrespected by hotel manager

Friends_and_family Family

2/10

Poor

24 Jan 2026

Chandrea

Tried checking in and they said i was past the time even though I was there

Partner

8/10

Excellent

16 Dec 2025

Andrew

it was clean

Business Self

4/10

Poor

13 Oct 2025

Howard

Condition of the room was less than desired. Convenient location, price and comfortable bed met my needs.

Leisure Self

2/10

Poor

07 Oct 2025

Barbara

Totally outdated, carpet in the hall was dirty never got vacuumed, sink wouldn’t drain, kitchen tap leaked everywhere when you turned it on.
No ashtrays outside so cigarette butts everywhere.
We asked for extra blanket they didn’t have any.
Breakfast was very very limited.
Fire alarm went off at 1:00 AM and the police were there the next day.
Never stayed here before and will never again.

Leisure Friends

4/10

Poor

04 Oct 2025

John

No airport shuttle available

Leisure Family