Name: Red Roof PLUS+ University at Buffalo - Amherst
Address: 42 Flint Road, Amherst, 14226, US

8/10

Excellent

04 Aug 2026

Gengtao

it's very clean for this price,But some passengers are so noisy that they keep screaming with their children.

2/10

Poor

30 Jul 2026

Onieque

Staff were rude

8/10

Excellent

27 Jul 2026

Martin

Location worked for me..............

10/10

Exceptional

26 Jul 2026

SIRIWAN

Very clean. Basic needs are met. Safe and quiet

Self

4/10

Poor

25 Jul 2026

Maxime

Fire alarm went off for no reason at 21:00 and batteries hadn’t been changed since September 2023 room very small not as on picture and very expensive for what it really was.

2/10

Poor

15 Jul 2026

Armani

terrible terrible terrible

2/10

Poor

14 Jul 2026

Nitesh

Very painful process

2/10

Poor

06 Jul 2026

Tyleese Monique

Dont do it.

2/10

Poor

27 Jun 2026

Jeffrey

Ended up getting a room at a different hotel luckily. Unfortunately was not given a refund for the Red Roof.

10/10

Exceptional

01 Jun 2026

Anthony

The room was very clean, bed was comfortable and the shower had plenty of hot water and water pressure. Had no problems sleeping very well each night. Would recommend.

Self

4/10

Poor

27 May 2026

John

No tissues? Really?

Family

2/10

Poor

27 May 2026

Cindy

The property and rooms were not the same as on their web site. They were very run down. The curtains on the windows were filthy and ripped. The windows were filthy and the heating mechanism wax held together by tape.

Partner

6/10

Pleasant

26 May 2026

Matt

The place is full of vargants and I had 2 doordash orders stolen before I gave up. The room itself was fine and the fridge was decent. The microwave was interesting as it has an unlock button you have to press before the door will open. I was using it in the middle of the night and it was dark so I didn't see it until I turned on the light. Just something to be aware of. Otherwise it was OK.

Self

4/10

Poor

22 May 2026

Jackson

The good, staff was friendly, AC was very cold worked well, shower water was HOT!

The not so good. The overall cleanliness was poor, beds made load noise and seemed loose, mattress was covered in plastic, ice machines didn’t work, cigarette smell, stains and burns throughout the room,

Friends

4/10

Poor

21 May 2026

Kenold

Poor cleaning room.
Coffee at the front desk nasty, no cream ,no sugar available.
Fornt counter dusty..

Family_with_children

4/10

Poor

18 May 2026

Nicholas

Staff was friendly but the property needs A LOT of work.

Family

6/10

Pleasant

18 May 2026

Ashley

We stayed one night for graduation ceremonies. The furniture and bathroom sink were new but the condition of the room was sad. The paint job in the room and bathroom was messy. The light switches had layers of paint and were dirty. There were too many furniture items in the room and made it difficult to get around the bed. The bed was terrible, very uncomfortable, hard. The pillows were small and only 1 pillow had a white pillow case, the other 2 had shams. The exterior of the building really made me question if this was a safe building. The were pieces of metal and building materials scattered on the walk way and parking lot. This building could really use a face-lift. The room smelled \"clean\" like bleach. The towels were thin and small. We only stayed 1 night, but I wish I had booked a different hotel.

Partner

10/10

Exceptional

14 May 2026

lanlan

Great! Thank you so much!

Family_with_children

10/10

Exceptional

14 May 2026

HUAMA

Great! Thank you so much!

Family_with_children

2/10

Poor

27 Apr 2026

Petra

Do not stay here, no clean at all

Family_with_children

6/10

Pleasant

22 Apr 2026

Julia

They can do better with their curtains, needs blackout curtains. the room was clean, but the outside can use some improvement. There was dog poop on the landscaping.

Family

8/10

Excellent

26 Mar 2026

Steve

It was good

8/10

Excellent

01 Mar 2026

Jennifer

The room was good but smelled like a pool. As soon as i opened the door, all I could smell was the bleach.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Michael

Na

2/10

Poor

19 Jan 2026

tyrone

Yes

8/10

Excellent

18 Jan 2026

Lauren

Good stay for parents weekend at Buffalo. Close to campus. Nothing fancy but comfortable.

Leisure Self

6/10

Pleasant

09 Jan 2026

Marc

The room smelled like smoke. When I was reassigned to a different room, that room also smelled like smoke. The new room also had a toilet that was very difficult to work with, and the shampoo dispenser was empty. The floor also had a lot of sand on it, so it was hard to walk around without socks on (e.g., after a shower). The grounds of the motel were also very noisy the entire time of my 2-day stay. I am removing this motel from my list of economy motels to consider staying at next time I come to the Buffalo area.

Friends_and_family Friends

2/10

Poor

31 Dec 2025

Anthony

I didn’t stay after I see dirty on sink and bathroom I check out immediately and wanted to refund and they need to renovation the hotel better

Leisure Family_with_children

8/10

Excellent

24 Dec 2025

Gerald

Nice Staff

Business

4/10

Poor

30 Nov 2025

Sarah

The floor was so dirty it turned my socks black. The bathtub was dirty. There were no cups in the room, and no hangers for clothing. The towel bar was missing, and the bathroom door looked like someone had tried to kick their waythroigh it. It snowed while we were there, and very little salting of the pavement was done. I was awakened one morning by pounding on my door. I was told to love my car because they were repaving. There is no reason why they could not have put a sign out or blocked the area with cones the night before so that no one would park there. I did not appreciate being awake Ed like that.

Friends_and_family Family

2/10

Poor

17 Nov 2025

Scott

We arrived at 340pm. He made us stand in the lobby for 40 minutes before finally giving us our room number. Just for us to be told once he gave it to us it will be a few more minutes. We finally got in room, started to unpack before my girlfriend discovered the tub was full of dirty water, dirty towels and used soaps out. I went and said someone to front desk about cleaning the room for us and he cancelled our stay. Completely uncalled for. Horrible experience!!! He made Red Roof and your app look bad(and I normally love your app). Had to rush trying to find another room and just barely got a room and got to our show on time. Cost me a lot more for the room we found cause last minute. Though I will continue to use your app, still a very bad experience.

Partner

2/10

Poor

03 Nov 2025

Linette

ROACHES EVERYWHERE

2/10

Poor

01 Nov 2025

Jennifer

The “hotel” was desolate, run down, dilapidated and scary. Kids running amuck unsupervised, entire windows missing from some rooms and others had people hanging out the windows smoking. Police showed up while we were checking in, someone had called 911. Then gave us a “room” right next to the rowdy kids when it appeared to be mainly empty except some people living there. Didn’t even stay just drive away and got a room at a better place. Do not recommend at all. Waste of my money and time. Awful

Leisure Partner

8/10

Excellent

01 Nov 2025

Marc

Very simple motel near the University at Buffalo. Room was average, but generally clean. I would stay here again compared to comparable motels in the vicinity of this motel. The area seemed safe.

Self

4/10

Poor

25 Oct 2025

Jeffrey

Dirty not cleaned. No toilet paper. Locks didn't work, light bulbs out, trash from nextdoor rooms scattered all over upstairs walkway including blankets and sheets. Nasty place waste of $126 shoulda never booked online

2/10

Poor

06 Oct 2025

Ian

My stay at the Red Roof Inn Plus+ was one of the worst hotel experiences I’ve ever had. The property appears to double as public housing, and it was noisy both day and night, making it impossible to get any rest.

The housekeeping practices were unacceptable. I witnessed the housekeeping cart tip over into brown dirt outside. Instead of discarding the towels, the staff simply shook them off and continued using them in guest rooms. When I returned to my room later, my “clean” towel was brown from the dirt. Completely unsanitary.

The front desk attendant showed no interest in being attentive or helpful. It was clear he was just going through the motions of a job he didn’t want. To make matters worse, at night he joined a group of friends hanging out in front of the motel, laughing loudly and taunting residents. It was uncomfortable and unprofessional.

Business Self

2/10

Poor

05 Oct 2025

charles

Do not stay there. Checked in and checked right out. Old and dirty. Felt unsafe

Leisure Family

2/10

Poor

05 Oct 2025

Sharlyn

This is a hotel that houses those who are unhoused. It should not even be on the Expedia website. It’s completely misleading. If corporate reads this, you really should take it off as an option for Expedia. We drove around the property in disbelief and left. I canceled immediately.We were fortunate enough to find another hotel that night, but highly inconvenient for us. From now on when I see a two start rating I’ll believe it. I had no idea what to expect on this one, I thought maybe a little bit older in the building but not what it is in reality.

6/10

Pleasant

29 Sep 2025

Philip

One of the wash clothes was dirty and the tv stand was full of dust.

Self

2/10

Poor

23 Sep 2025

Pam

Biggest complaint is that the pictures on line of hotel don't match the reality. Once we arrived we chose not to stay. Very kind owner but not the place for us.

Friends_and_family Family

4/10

Poor

21 Sep 2025

Ellen

Damaged and Dingy

This room had damage to walls, doors, furniture. The carpet felt grimy and gross. There was almost an inch gap under the exterior door - a mouse wouldn’t even need to crouch down in order to walk in. My husband and I needed a last minute place to stay for just a few hours to catch some sleep. We almost left when we saw the condition, but the bed seemed clean enough and we were too exhausted and already out the money.

I would never stay here again though. Needs major work. 125 for the stay was way too much for the condition.

Partner

4/10

Poor

20 Sep 2025

Robert

Very small rooms no ice on property noisy. Overall lousy what junk.

Leisure

8/10

Excellent

11 Sep 2025

Richard

Adequate hotel for budget minded

It's an old hotel, updated. The disturbing part was cleanliness. I walked barefoot on the floors and the bottoms of my feet were black with dirt.

Self

4/10

Poor

07 Sep 2025

Nancy

The only positives were the beds and pillows. Heard every flush and water running from other rooms. Main issue was no ice available and could not get cold water. Other guests were extremely loud. I will not return.

Leisure Partner

8/10

Excellent

23 Aug 2025

thomas

Wouldn’t stay again

Ya get what ya pay for. Older hotel, they have painted but not very well. The room was clean for the most part. The bathroom was nasty. Would not stay here again.

Friends_and_family Family

2/10

Poor

22 Aug 2025

Racquel

Dirty, old old , suspicious looking ppl living there it’s a motel!!!

Business Family

6/10

Pleasant

22 Aug 2025

William

Place is ok, just needs updates and a make over. Old hvac, no usb outlets, there is easy access to the college amd shopping. Not my first choice when i go back but worked in a pinch.

Business_and_leisure Self

2/10

Poor

18 Aug 2025

Edwin

Loud banding animals through the night, random people around the property talking late into the evenings, staff was not very helpful.

Leisure Family

2/10

Poor

16 Aug 2025

Neal

It was old and outdated, should be closed

Business Family

2/10

Poor

11 Aug 2025

Julio

Sheets felt horrible. A/C did not work. Left 3 days early.

Business Self

2/10

Poor

05 Aug 2025

Angelo

The A/C was loud . My family did not sleep

Friends_and_family Family

2/10

Poor

01 Aug 2025

Neyda

The website of this establishment featured impressive photographs, but it is likely that these images were taken several years ago. The condition of each room was appalling, revealing a state of disarray and neglect. The health department should investigate this matter and potentially initiate the closure of the establishment. The owners’ explanation, that their new cleaners were absent due to inclement weather, is insufficient to justify the extensive filth and grime found within the premises.

Business

2/10

Poor

27 Jul 2025

Apshan

This was a waste of my money and time now think at it I wish I had payed a little extra for the Marriott hotel Nextdoor instead maybe they would have had better hospitality. Just know Red Rood Inn I will never be booking a room anywhere with your franchises name. You should feel embarrassed for your guys poor performance.

2/10

Poor

21 Jul 2025

Melanie

Disgusting dirty homeless people living there

2/10

Poor

20 Jul 2025

Tanya

Hotel is very dated. Doesn’t look anything like the pictures.

Leisure Family

2/10

Poor

18 Jul 2025

Anthony

My son and I went to check in and I noticed that the whole place was in disarray. There were windows broken and boarded up. We checked in they walked us to the room.we went in , I see that the beds were broke, and there were dirty diapers on the floor, I refuse to stay there and asked for a refund. They said that they would. That emailed a receipt of zero charge to my card. And I had to find another hotel . This was absolutely the worst experience and am very disappointed .

Friends_and_family Family

2/10

Poor

18 Jul 2025

JUAN

Dirty the pace is good the service to bed

Leisure

6/10

Pleasant

14 Jul 2025

Tania

It was dirty, and had a bad smell but the staff were friendly and helpful.

Leisure Family

10/10

Exceptional

09 Jul 2025

Petra

Great

Friends_and_family Family

10/10

Exceptional

07 Jul 2025

Sri

Good customer service

Leisure Family_with_children

2/10

Poor

05 Jul 2025

Luis

To be more clean

Leisure Family

2/10

Poor

04 Jul 2025

Denise

Comfort inn was great in every way. Really enjoyed my stay

Business_and_leisure

2/10

Poor

02 Jul 2025

Jason

This property is an absolute sh*thole now! Pre-covid is was our family's favourite Buffalo hotel. Clean rooms, great amenities and friendly helpful staff. We had stayed there at least 4x.

Now I would prefer a prison cell over a room. We asked for a extra pillow at the desk. They claimed they don't have any. Our room was beside a unit that was condemned (one of multiple on the property). There was no office chair at the desk. No second single chair in the room. No washcloths, a broken microwave and we had to go back to the desk to get a roll of toilet paper. Which we were met with indignation about as well!

There is no PLUS at this location. The owners should be forced to stay in it for a week (assuming the don't catch a biohazard) exposure. A complete unprofessional joke!

Leisure Family_with_children

8/10

Excellent

02 Jul 2025

Leon

for what we were in town for it is an excellent location cancer ride for Roswell

Leisure Partner

2/10

Poor

01 Jul 2025

Angela

I booked 2 rooms with 2 queen bed then I got 1 room with king bed and the bathroom was very bad so horrible, water was coming out from under the toilet, the bathtub was stained and rusty. Arrived late at night and had no choice, I needed to sleep. I couldn't shower because I was so disgusted.That was not the room that appears when I booked online.

Leisure Family_with_children

8/10

Excellent

30 Jun 2025

Becky

They were able to accommodate an early check-in which was much appreciated. The room smelled funny so I picked up an air freshener and we were good.

Leisure Family

8/10

Excellent

25 Jun 2025

Hailey

Liked how easy check in was, only needed to be there from 1am until 8am during a long drive. Beds were comfortable

Business_and_leisure Family

2/10

Poor

22 Jun 2025

Michael

Had to change rooms twice and still it was barely tolerable. It’s in now way worth the price and no way would I stay again. They really should be refunding me. First room/night no sleep with constantly running toilet and room was icky. Second room was better but AC wasn’t working right and toilet running again. Switched to third room and was awakened by screams of terror! Still don’t know if it was human or animal. Absolutely the worst hotel stay I’ve ever had! The photos online, while not setting expectations high, are still very inaccurate. Room furniture is beat, missing, or not functional. Staff tried but it just wasn’t enough.

Leisure Pet

4/10

Poor

22 Jun 2025

carrie

Room key didn’t work, got another room, no remote control (tv satellite not working), then had to ask for toilet paper. Woken at 3 am by a screaming woman. Our son ended up staying with his brother at his house instead of in hotel room.

Leisure Family

6/10

Pleasant

22 Jun 2025

Stan

Room was freshly painted, but truly needed cleaning. Dirt and grime in corners. Painters could have at least cleaned splatters on counter/furniture. No maid service. Wonder where my $100+ per night goes. Charge, of course, for smoking in your room, but the lobby REEKED of smoke. Stayed here out of lack of options as we're here on business, but will try to find someplace else in future.

Business

2/10

Poor

16 Jun 2025

Clarence

The only thing clean in the room was the bed. It was dusty, the little table and the floor were dirty. There wasn't any toilet paper, we had to go ask for some. We left for the day on our second day and the room was not serviced while we were gone. Atleast there wasn't any bed bugs.

Friends_and_family Family

2/10

Poor

15 Jun 2025

Hector

The conditions of the hotel and the rooms are in very bad condition and I had to leave and rent at the Hilton.

How can I get the money back, we don't use the two rooms.

6/10

Pleasant

02 Jun 2025

Jennifer

Just ok

The fridge did not work and it smelled bad. The bathroom could have been cleaner only 2 face cloths.

Partner

2/10

Poor

30 May 2025

David

This place is not worth staying at.

2/10

Poor

26 May 2025

Rahul

Nothing was working. The bathroom flush was not working

4/10

Poor

18 May 2025

Kevin

RED ROOF PLUS IN NEAR UNIV.at Buffalo terrible!!!

When I booked online RED ROOF PLUS in Amherst near the university of Buffalo and was automatically charged by hotels.com

Once I arrived the man at the desk tried to run my card again and charge for the nights stay. When I disagreed he called someone and went into another language other than English. The phone call took a very long time and all I could understand was my name in that exchange over the Phone.

I received a hotel key card and when I went j to be room it had no way to turn in the T.V. . I left the room and asked for a remote control for the T.V. I tried to get back in my room but they kept card didn’t work because the battery in the door was dead and needed to be changed.
They told me it would take a few minutes several times, after 30 minutes I was able to get back into my room at 11:00 p.m.
The curtains were broken so privacy was an issue and early morning light was annoying.
I took a shower but even with the drain open I stood in a pool of soapy dirty water.

No refrigerator in room, no remote at first, key card didn’t work, tried to charge me again, broken curtains. Will never stay there again and I advise people to never stay there ever.

Friends_and_family Family

2/10

Poor

12 Sep 2023

Exequiel

This Hotel is not open for business. Possible migrant location.

Leisure Self

2/10

Poor

28 Aug 2023

David

Filthy and decrepit building. Never saw a room because I wouldn't stay in a place this run down. I recommend bulldozing it and building a new facility - really.

Family

2/10

Poor

28 Aug 2023

Joseph

Winner- Worst Hotel Ever

Do not stay here, ever. We were given room 144. I didn’t have high expectations, but this room was just terrible.

Wet carpet, smelled of mold, not cleaned from last stay, walls and shower in disrepair. Fixtures rusted, curtains had holes in them, bed was just uncomfortable. Shower was so dirty and had water damage on the wall above it. Quite literally the worst room I’ve ever stayed in.

Locals later told me this part of town is where they house migrants and homeless. Makes sense looking back.

The owner refused a refund initially but gave only half after pushback.

Really just a terrible experience overall. There’s better out there. Skip this place.

Friends_and_family Family

2/10

Poor

24 Aug 2023

Carla

Room not cleaned, no toilet paper, no towels, front desk rufe. Called expedia to try to fix issue and front desk lied to them saying they would send housekeeping when they told me they don't provide housekeeping. Room is disgusting, hotel is essentially a construction zone with hazards in parking lot. Supposed to be pretty friendly but don't feel it is safe to walk dog and there is no where to go. I've stayed at red roof for years and they are always basic but good quality. Not this one. Awful.. Avoid!

Leisure Family

2/10

Poor

22 Aug 2023

Jeanelle

Never staying again

I wanted a refund immediately and a refused. Reserved king and got two full. Room not clean, gum on the wall, mattress stained, just run down. Moved to a king but was a handicap room. Bug on the floor, worn out pillows, tv wasn’t user friendly. Just awful

Friends_and_family Family

8/10

Excellent

18 Aug 2023

Anshu

I like staff & services .

2/10

Poor

18 Aug 2023

douglas

Bedbugs all over my wife, the baby, and myself. Disgusting!!!

Business_and_leisure Family

4/10

Poor

18 Aug 2023

Theresa

Upon registering for my room they did not mention anything about construction going on on the property, They put me in a room exactly where the construction of the porch, stairs to upstair rooms and pavement were going on. Very noisy, intrusive. Would not have stayed there if I knew this would happen. Not even a discount or other accommodations when I complained of this.

Business

2/10

Poor

15 Aug 2023

Melissa

This hotel is dirty. I encourage you to spend the extra money and stay somewhere else that bothers to clean the rooms.

Business_and_leisure Family

2/10

Poor

15 Aug 2023

Emma

First, every day we have been here we have had to go to the office to get new keycards due to ours not working. We would have to wait for long periods of time due to no one being in the office. Additionally, our room is unsanitary to live in. Our original sheets had stains all over them. We took off the sheets and realized the entire mattress was filthy with additional stains. Whenever we requested new sheets, they had even more stains on them. We were also told we had to bring the sheets we took off the bed back to the laundry room which should not have been our job. The bathroom has had countless bugs in it as well. These conditions have felt unsafe and unsanitary and we are requesting a full refund for this terrible experience.

Leisure Partner

2/10

Poor

14 Aug 2023

Briquelle

Mold everywhere. Holes in walls. Parts falling off/down. Blood on sheets. Previous guest's clothes in bathroom. Floor sinking in. Unsafe/biohazard

Leisure Pet

2/10

Poor

14 Aug 2023

Margaret

Unwashed sheets on the bed

The bed sheets had not been washed. There were crumbs between the sheets. Really gave you the creeps.
When we checked in it was late, 11pm. We seemed to have interrupted a very loud drug deal taking place in the two cars we parked beside.
Certainly won't stay at this property or even aRed Roof In again.
It was 100$ Canadian and now we know why.

Partner

2/10

Poor

14 Aug 2023

LINDSAY

There were chips in between the sheets and the blanket. There was blood on the wall in the bathroom next to the toilet paper. There were bugs and garbage on the floor.

Family

2/10

Poor

14 Aug 2023

tara

The most disgusting place we’ve ever stayed. Beds clearly not changed from last guest. Dirty, room smelled like cigarette smoke, garbage around the facility and people partying and making a lot of noise until after 1:00am. We felt very unsafe. Swipe cards to rooms weren’t working so the one staff had to run around and let everyone into their rooms. The only positive thing about this place is the staff was friendly. Was way over priced and the pictures online look nothing like to actual facility. Do not stay here! Would rather sleep in my car.

Leisure Family

2/10

Poor

13 Aug 2023

Murphy

This property is a disgrace to the franchise! The building is in deplorable condition and the smelly room made us turn around and leave. Not without a refund since we had just paid. Expedia shouldn’t have this hotel in their listing!!!

Leisure Partner

2/10

Poor

12 Aug 2023

Kathryn

Where to start! This Red Roof Plus definitely did not live up to its name for room 144. The bathroom and above the sink had visible black mould and it smelled musty/mouldy. The bathroom door would not shut. It looked like there may have been a leak from above at one point judging from the sagging and blistered ceiling The desk chair was missing a wheel. The floor and carpet were dirty. A t shirt from a previous tennant was found behind bathroom door. One comforter had a dirt mark on it and the other had small burn marks. We were so tired we did not complain until the next morning but hopefully this room will be repaired. On the plus side there was adequate lighting and plugs for our electronics

Leisure Family

8/10

Excellent

12 Aug 2023

Barbara J

the room was in need of a up grade, it smelled of stall smoke. Had to go to the office for air freshener.

6/10

Pleasant

12 Aug 2023

Verified traveler

The motel is looking very weathered, ceilings, bathrooms and exterior of hotel. It’s a discount motel that sits in an affluent area. The hotels around it are upscale and priced higher, we have a dog so are limited to choices. Was told at checking no ground room jugs available, once I said our dog will bark if people keep going by a ground floor king at the end of the building was suddenly available. I’m glad we got it but not looking good as a consumer being told not available then with concern for noise it’s available. We will look for a nicer dog friendly place

Friends_and_family Friends

8/10

Excellent

08 Aug 2023

ZHECHEN

Good place to accommodate with affordable and spacious living!

Leisure Family

8/10

Excellent

08 Aug 2023

orly

good

Leisure Family

4/10

Poor

07 Aug 2023

Debbie

Disgusting

Lobby stunk door and windows was filthy
Room was not cleaned till after check in and I complained
Sheets disgusting and stained
No fridge microwave tea or coffee in room
Had to keep shoes on
Needs a lot of TLC

Partner

10/10

Exceptional

04 Aug 2023

lanlan

Great!

Leisure Family

2/10

Poor

31 Jul 2023

swapan

I was with my family at Niegra falls from Friday night thru Sunday night, It was a terrible experience of our life at Hotel staying at Red Roof Inn in Buffalo.Not even Serves the Room at least.

Business_and_leisure

2/10

Poor

31 Jul 2023

arun

This place reeks of cigarettes and urine.
Rooms appears as if they were not cleaned in months. Sheets have dirty patches and people living here looks sketchy

Leisure Family