Name: Courtyard by Marriott Buffalo Amherst/University
Address: 4100 Sheridan Dr, Buffalo, 14221, US

8/10

Excellent

06 Jul 2026

Akelia

Not bad for the price. Minor things like

10/10

Exceptional

03 Jul 2026

Joan

Friendly staff

6/10

Pleasant

29 Jun 2026

Sarah

Staff was helpful. We arrived about an hour early before checkin and were accommodated. All staff we interacted with were friendly. The hotel seemed dated. Pool was cold and the bottom of the pool all cracked. We went to the bar area in the evening, maybe 8pm- no one to be seen and lights off. Amenities disappointing.

Family_with_children

10/10

Exceptional

26 Jun 2026

Kathleen

Absolutely outstanding staff! They could not have been better! Scott, the manager and other fill-managers (?) were extremely accommodating. We were a group of 15 or more in town for a funeral. The breakfast/lunch/bar staff were just the best!!

Will definitely be staying there again!

Family

10/10

Exceptional

19 Jun 2026

FRANK

The staff could not been any nicer, just great. We are going back in about a month Dan Georger

Partner

10/10

Exceptional

09 Jun 2026

Sonia

Clean room, staff was courteous and willing to help in whatever need we had. Parking lot was well lit.

Partner

8/10

Excellent

01 Jun 2026

Tonya

The staff were exceptionally helpful. They had fresh baked cookies and bottled water available and were able to offer a lot of suggestions on locations for dinner/music, etc. There is no hot tub. On hotels.com it says there is a hot tub and there are pictures, but the hotel's direct website does not show a picture of the hot tub, so hotels.com needs to update this. The shower curtain was 2 feet (or more) too short for the shower. The room and beds were comfortable but the table appeared to be moved from where it was supposed to be and was too heavy for me to move. There is a small fridge and microwave and coffee maker which was nice. I appreciated that there was drawer space and a closet. The food was good in the restaurant. The table that was misplaced blocked one of the drawers however. All in all, this is a nice hotel and I would return.

Friends_and_family Family

10/10

Exceptional

28 May 2026

maria M

Great location. The staff was nice and attentive. The room was clean.

Family

10/10

Exceptional

25 May 2026

Ann

We stayed overnight and used hotels.com gift cards with no problem! Staff allowed us to check in early and it was helpful as we arrived into town early for a wedding! Wonderful room.

Partner

10/10

Exceptional

20 May 2026

Alhashmin

This was a quiet and clean hotel with comfy beds. The bar and restaurant downstairs had some good quick food options. Would stay here again

Self

8/10

Excellent

08 May 2026

Hoda

The staff were very helpful & pleasant especially the Bistro staff were very helpful . The room was good but the sink was clogged , the manager said will send maintainance take care of it & reported later that it was taken care of it but we discovered that it was not & had to change room the next day which was inconvenient. I believe the house keeping should have reported this issue before since they supposedly cleaned the room.

4/10

Poor

07 May 2026

Diane

Not impressed with our overall experience. We stayed at a Comfort Inn the night before and believe it or not our overall rating for the Comfort Inn was MUCH better than the Courtyard by Marriott

Partner

10/10

Exceptional

13 Apr 2026

Tyrone

Close to highway but the property is very quiet

Family_with_children

10/10

Exceptional

12 Apr 2026

Christine

The clock was not changed for Daylight Savings. Through us off on our scheduling. No worries though.

Partner

10/10

Exceptional

10 Apr 2026

Lilibeth

It was good and clean

10/10

Exceptional

28 Mar 2026

Ginger

The parking is very easy and they even have charging stations where you can charge your car overnight.

6/10

Pleasant

23 Mar 2026

PAUL

My Expedia reservation guaranteed me an accessible room with a roll-in shower. I travel with my 18 year old grandson who has muscular dystrophy. I bring a customized shower chair that supports his flaccid muscles.So whenever we travel a roll in shower is a necessity. I even called the hotel several days in advance of our arrival and they assured me that my reservation was for an accessible room with a roll in shower. They even sent an email that said my request was guaranteed. However when we arrived the front desk person said that all that was available was a room with an accessible bathtub. The clerk really wasn’t concerned with our safety. My grandson doesn’t have the muscle tone to allow him to sit up without support. Which is why we had the special shower chair made for him. The clerk acted very unprofessional, telling us that we didn’t have choice, that the roll in shower rooms were all occupied. Basically the check in staff had given our room to someone else. We were in town for the NCAA Tournament and really couldn’t go anywhere else because the town was booked. Needless to say our check in experience was not a good one. I got very angry and loud with the check in person to no avail. We had to stay in the room that was available for the first night. Then the next day the day manager was able to get us a room with a roll in shower.

Family

4/10

Poor

13 Mar 2026

Tom

none

4/10

Poor

08 Feb 2026

Maria

The review is not on the stay, it’s on the lack of customer service from both Marriot and Expedia

10/10

Exceptional

05 Jan 2026

Taylor

There was no breakfast offered

10/10

Exceptional

29 Dec 2025

amy

The staff was very friendly and helpful. Lisa at the front desk and the folks behind the bistro counter were great.

4/10

Poor

29 Dec 2025

Geoff

Not up to standard of other Courtyard properties. Old and tired.

Partner

10/10

Exceptional

21 Dec 2025

Ginger

Everything was smooth (parking and check-in). The rooms were very clean. I have bad allergies and I slept allergy free. They even have electric charging ports. I will definitely stay again.

Leisure Family

4/10

Poor

05 Dec 2025

Sean

The room was set to 60 degrees in the middle of December. We had to sleep in clothes to stay warm. The towels and the shower curtain had stains on them. The whole place is dated and worn. Not really what you expect from Marriot. Would not reccomend this location.

Business Partner

10/10

Exceptional

02 Dec 2025

Crystal

Very comfy beds and pleasant front desk staff.

Leisure Friends

10/10

Exceptional

30 Nov 2025

Estefania

The staff was so extremely kind. We accidentally left an IPad behind and they found/held it for us in the lobby. The rooms were clean and pretty big.

10/10

Exceptional

24 Nov 2025

Robert

The room was nice they had area to order drinks and candy

2/10

Poor

17 Nov 2025

David

Housekeeping was supposed to come in the 3rd day but never arrived. And the double “bed” was small and incredibly uncomfortable.

Leisure Family

8/10

Excellent

17 Nov 2025

Eliseo

Nice place. New and clean. Only complaint, which is not the hotel's fault is the youth hockey teams that were visiting Buffalo and staying there for a tournament. No discipline by children and little to no supervision as they ran up and down the hall outside my room. This is on the parents, showing them to behave that way. It ended around 9pm, which was the time i gave myself to tolerate the noise before i called the front desk. The front desk clerk was very nice and helpful. Will definitely stay again.

Leisure Family

8/10

Excellent

11 Nov 2025

Sara

Staff was courteous. Room was tidy but the garbage wasnt thrown out from the previous occupants, so we had to go tell the front desk. Also the wall was peeling on one side of the bed. Other than that, everything was ok

8/10

Excellent

09 Nov 2025

Eduardo

When making the reservation, I did not notice that the rooms do not have a microwave oven. For us, it is a necessity.
In the future, we will have to look for other options.

Leisure Family

4/10

Poor

01 Nov 2025

Chris

After the first night I looked at my account to make sure the charges were right and there are about $1000 in extra charges. 3 charges for $300 1 charge for $1 and 1 charge for $150. The manager said that the person who checked us in messed up and that they are only holds but that hold doesn't let me use the money for things I planned to do on the trip. So driving 7.5 hours to come have some fun ended up being driving 7.5 hours to stay in a hotel and go home.

10/10

Exceptional

30 Oct 2025

Aaron

Great staff and too
Was room, fresh and clean

10/10

Exceptional

26 Oct 2025

Troy

Room clean quiet
Breakfast - coffee in lobby great

Leisure

10/10

Exceptional

23 Oct 2025

Pawel

Nice staff, breakfast. Very convenient to UB, highly recommend

8/10

Excellent

20 Oct 2025

Kelly

Good stay overall

6/10

Pleasant

19 Oct 2025

TEJUAN

The reason for my low rating is that the furniture in my suite look like it had been chewed by pitbull’s all of the furniture legs were chewed up and should not have been in a Marriott property

Business Self

6/10

Pleasant

18 Oct 2025

Afsheen

Okay stay

10/10

Exceptional

16 Oct 2025

Fatma

Clean room

6/10

Pleasant

15 Oct 2025

Benchaphan

Bed was uncomfortable.

Leisure

4/10

Poor

14 Oct 2025

theresa

I didn't eat breakfast .
My tv wasn't working and the person working the desk was completely unhelpful and useless and unfriendly

Self

2/10

Poor

13 Oct 2025

Lori

Staff were rude, room cold, lack of towels, no whirlpool, overcharged

Leisure Family

8/10

Excellent

13 Oct 2025

Jacquelyn

Clean and comfortable.

The hotel room was quiet and clean. The bathroom was small as the door swings in to right in front of the toilet. The hot tub is gone and recently tiled over, which was a disappointment. Television allows easily for HDMI media input.

Partner

8/10

Excellent

11 Oct 2025

Riya

Clean room as described. Beds are comfortable however pillows are horrible! Also super loud vacuuming with the cleaning staff talking super loud in the morning at 7am!! Overall good stay decent staff and clean hotel!

Leisure Friends

2/10

Poor

11 Oct 2025

mohammad

They gave me wrong room

10/10

Exceptional

08 Oct 2025

Shelly

The staff were helpful and cheerful. Thank you!

4/10

Poor

05 Oct 2025

Amy

Our room had a funky smell,
Bathroom was terrible. They had us in a handicap room, there was not a real shower and the sink was built for a wheel chair to go in. The mirrors were dirty and there was not a tall mirror or anything so that you could see yourself before you left the room. Also,
Wallpaper was peeling and the window would not shut all the way and screen was popped out. Not at all happy with the room based on what I paid for it. The staff was not that friendly, I asked for water and I was told to come back down later, meanwhile another couple walked up and were given two bottles.

Leisure Family

10/10

Exceptional

29 Sep 2025

Sattar

Very comfortable

Business_and_leisure Family

8/10

Excellent

22 Sep 2025

Mary

Friendly and clean

6/10

Pleasant

21 Sep 2025

Ann

We only stayed one night so it was fine. Bathroom floor had old hair still there. Bed was fine. Price was great

Leisure Family

10/10

Exceptional

15 Sep 2025

Kathy

Warm welcoming beautiful friendly staff. I’d like to thank Lisa the front desk manager for being so kind and accommodating. Will definitely stay back in this hotel again in near future !

Family_with_children

8/10

Excellent

15 Sep 2025

Ann

Nice

10/10

Exceptional

06 Sep 2025

Andrey

Nice stay. Pool is indoor but on the small side

10/10

Exceptional

06 Sep 2025

Jill

The staff in the Bistro (a.m.) where simply lovely!

Leisure Family

6/10

Pleasant

03 Sep 2025

Jair

Not even a complementary coffee, my wife didn't want to use the coffe maker becouse it had dust inside, we went downstairs and had to pay for a cap of coffee and water. No breakfast neither unless you pay for what you consumed. Other. Heaper hotels around offers at least a capbof coffe on the lobby, others offer continental breakfast.

Leisure Family

2/10

Poor

02 Sep 2025

Kelvin

The room was dirty with grabage all around the beds and left iver garbage from previous guess.

4/10

Poor

02 Sep 2025

Roderick

First night i spent there the person next to my room was making all this banging noise from 2am till the police came at 7:30am. Messed up my day

Leisure Family

10/10

Exceptional

02 Sep 2025

Jennifer

Clean, convenient close to food and shopping and only 30 min from niagara falls!! Friendly staff and most of all safe area!

Partner

4/10

Poor

01 Sep 2025

Hector

The front desk staff were not very clear about deposit for incidentals. I question their knowledge on how the hotel billing system actually works.This hotel also shows on Expedia as having a hot tub however we were informed that it had been removed the previous year. Overall, a disappointing stay.

Leisure Partner

6/10

Pleasant

01 Sep 2025

Christoforos

Decent option at this cost but travelers need to be advised that housekeeping is not daily. You find that out after you check in… cleanliness is not so great either

Friends_and_family Family

8/10

Excellent

01 Sep 2025

Tomia

Only thing I really dislike was no parking. Very upsetting! Other than that nice stay will be returning.

Business Self

6/10

Pleasant

31 Aug 2025

Michael

They didn't seem to know how to check me in as an expedia customer. It took almost 20 minutes.

Leisure Family

8/10

Excellent

31 Aug 2025

Cody

Great hotel!

8/10

Excellent

28 Aug 2025

Shelley

Just stopped overnight while on the road. Decent hotel for the price. No breakfast included.

Leisure Partner

10/10

Exceptional

27 Aug 2025

Taquana

The room wasn't properly cleaned, and the TV kept shutting off and on. The pool wasn't able to be used and we booked because they advertised an indoor pool.

Leisure Family_with_children

4/10

Poor

26 Aug 2025

Edwin S

This place lacked CLEAN. Sheets brown stain. Light switch dirty & hairs on walls of shower.

Business Family

6/10

Pleasant

24 Aug 2025

khin

No pool
No microwave in room

Friends_and_family Family

8/10

Excellent

23 Aug 2025

Eugenia

We stayed at the Marriott for UB move-in. The check-in person was kind and helpful. The hotel room was great. The bathroom needs a little bit of updating. Good experience, would stay there again.

Leisure

10/10

Exceptional

23 Aug 2025

Verified traveler

Less than 10 minutes from UB North or South Campus, location is convenient for a visit to the University at Buffalo. The hotel was very nice. The entrance to the parking lot is a bit tricky to find, as it's off to the side of the hotel with a small sign and you have to go down a bit of a driveway. Self parking was good, but limited and one of the main parking lot lights was out, leaving it very dark. The immediate surroundings are a bit desolate, but just a very short drive to a vibrant suburban area.

10/10

Exceptional

17 Aug 2025

Jessica

Nice hotel

The hotel was very clean and our room was comfortable and quite spacious.
The hotel staff at the front desk were kind and professional and allowed us to have our room earlier than the check in time

Partner

10/10

Exceptional

17 Aug 2025

Patrick

Clean and god service.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Danny

We enjoyed our stay. The room was clean and comfortable, and the location was great!

Leisure Family

10/10

Exceptional

16 Aug 2025

Navin

Clean and friendly staff

8/10

Excellent

13 Aug 2025

Francis

Nice place, nice location. Very comfortable beds! Quiet, friendly staff and good value.

Leisure Partner

2/10

Poor

12 Aug 2025

Jasinth

Dirty Bathroom, nothing else to say.

6/10

Pleasant

10 Aug 2025

Araceli

Bed was comfy. Price was reasonable. No amenities like makeup remover, or lotion in room. There were holes in the bathroom and gaping separated shower walls.

Leisure Partner

8/10

Excellent

10 Aug 2025

Verified traveler

Very nice hotel!

Hotel was very nice overall, but be advised that the jacuzzi (shown in hotel pictures next to the indoor pool) is now gone/paved over. Not the end of the world, but I was using the hotel as a \"home base\" during some stressful medical testing, and had chosen this hotel looking forward to de-stressing a bit in the jacuzzi afterwards. Overall a very nice hotel, just maybe need to update their pics on this website.

Self

10/10

Exceptional

09 Aug 2025

vincenzo

Great

10/10

Exceptional

03 Aug 2025

Helene

The room was very spacious and clean. Check-in was fast and friendly

Leisure Partner

10/10

Exceptional

30 Jul 2025

Elke

Buffalo New York

We had a very nice stay the location was great for our needs.

Partner

6/10

Pleasant

21 Jul 2025

Flor

The outside can be more cleaned and the old trash cars from the back parking lot can be removed from parking lot, those old trash cars makes it look dirty and feels unsafe area.
The hotel itself looks like is in the middle of no where. The front of the hotel is not presentable.
Shower did not had body wash.
The AC hardly worked. Surprised cause usually Marriott’s are not like that.

Business_and_leisure Family

8/10

Excellent

18 Jul 2025

peter

Accomodating

8/10

Excellent

04 Jul 2025

Verified traveler

nothing special

Average- no thrills. they advertise fridges and microwaves in the room but the microwave is in the lobby in the little store.

Self

4/10

Poor

25 Jun 2025

Jennifer

STAYED A WEEK!! THEY DIDN'T CLEAN OR REFRESH ROOM, NO A/C, ONLY ONE EMPLOYEE WAS AMAZING. BEDS SO UNCOMFORTABLE. WOULD NOT STAY AGAIN

Leisure Family_with_children

10/10

Exceptional

23 Jun 2025

Jorge

We will be back

Lobby, elevators, cafe area looks clean. Room service was nit every day, but they kept room very clean. No smell from carpets. TV program or service was excellent with a smart TV and local channels available. Cafe was very friendly staffed.

Partner

6/10

Pleasant

22 Jun 2025

Verified traveler

Renovation required

Room was disgusting and not clean.cwe had to Lysol the bathroom. mildew all over the shower. we had to sacrifice a kids toy to keep the tub drain open. the A/c didn't work at all. Rugs were a sticky

Friends_and_family Family

8/10

Excellent

21 Jun 2025

Robert

Close to many things. Good condition and staff was helpful

Business Self

8/10

Excellent

17 Jun 2025

Zhiqiang

It is a typical hotel for short time stay. Nothing bad.

Business

10/10

Exceptional

15 Jun 2025

Brett

Nice staff and beautiful room and hotel .

Leisure Family

8/10

Excellent

02 Jun 2025

Rahul

It was good and quiet stay at the hotel.

Leisure Friends

2/10

Poor

02 Jun 2025

Ashly

I got bit by bed bugs.

8/10

Excellent

29 May 2025

Usope

The hotel was cleaned

Business

6/10

Pleasant

26 May 2025

Gary

Needs some work to be Marriot quality

It is older and dated they are doing some upgrades.
The internet was difficult to get logged in on. Really when to you want to talk to technical support for a connection.
after goofing around with it for 30 mijnutes I finally connected...bad part is not sure why. I did adjust setting on security on my computer...but nothing significant at least I thought.

Partner

8/10

Excellent

22 May 2025

Janet

Beds are high.

Stay was good - beds are very high. Husband was unable to get up onto bed without assistance. The staff did purchase a small step stool for our stay which helped. They informed us upon leaving that they had ordered medical type step stools for others who may have problems.

Partner

10/10

Exceptional

04 May 2025

Kristen Marie

Dining staff was warm and welcoming each morning!

Leisure Self

8/10

Excellent

03 May 2025

Kim

All good

Leisure Family

4/10

Poor

26 Apr 2025

Lidiana Migliavacca

Can’t believe this is a “by Marriot”, old, dated, bad furniture, uncomfortable bedding, the shower was leaking and getting the whole bathroom wet, I could go on, but you can paint the picture.

Leisure Partner

10/10

Exceptional

25 Apr 2025

Evelyn

It was a great stop as we waited for hospital admission to Millard Fillmore suburban close by. Perfect comfort and large screen tv with a couch. The cafe downstairs had great fresh food and friendly service … we didn’t need to go elsewhere and just relaxed. Will be back for sure!

Friends_and_family Family

10/10

Exceptional

22 Apr 2025

Adam

I really like the way the treating people and they are so clean

Business_and_leisure Partner

4/10

Poor

16 Apr 2025

Alexandre

Location is great. However, we chose this property for the pool as my wife is pregnant and it