Name: Salvatore's Garden Place Hotel
Address: 6615 Transit Road, Williamsville, 14221, US

8/10

Excellent

01 Aug 2026

Jazmin

El cuarto limpio , cama cómoda , la única situación fue con el personal de registro que fue rudo y no tienen la disposición de ayudar , había desayuno no eran tantas cosas pero lo que había era rico y fresco

6/10

Pleasant

31 Jul 2026

Krystal

Little fancy, but outdated when i checked in my room there was hair left in the hot tub the jets don’t work as good as they should be the curtain look like they haven’t been changed in years and are room keys was not working like they should it was not even time to checkout n breakfast not the best and couldn’t turn much on tv

8/10

Excellent

31 Jul 2026

steve

Lobby and entrance are pretty cool

10/10

Exceptional

31 Jul 2026

Markeese

Hh

2/10

Poor

30 Jul 2026

Emmanuel

Run down hotel. In need of major upgrades

4/10

Poor

30 Jul 2026

John

no nearby restuarants. Breakfast is very minimal

6/10

Pleasant

30 Jul 2026

Haidee

Huge clean just the staff not welcoming Can I suggest desk staff should know how to smile and be friendly!

4/10

Poor

30 Jul 2026

Melissa

The 3rd floor is a mess. It is torn apart for work. The rooms are not very clean. The first room smelled really horrible, but they gave me another when I complained.
The mattress was comfortable and the shower was hot and had good water pressure.

4/10

Poor

30 Jul 2026

Terence

WiFi did not work in room.
Lamp did not work in room.

4/10

Poor

30 Jul 2026

lamont

the mattress was horrible, room carpet gummy and dirty

2/10

Poor

30 Jul 2026

Perry

We arrived at midnight to check in after a long drive only to be told the room that was reserved for us wasn't cleaned after the last guests. Apparently it happened with 4 other rooms that day. The concierge quickly threw on some new sheets for us but even those didnt seem very clean after we found several hairs on the them. The garbage wasn't emptied and we received only sheets for the bed, no comforter. For the hot breakfast the next morning apparently the oven was broken so they were serving a continental breakfast with coffee, tea and juice according to the sign they just put out. I asked for juice and the miserable breakfast lady said there was no juice but some at the lobby if I wanted to buy it. One water pitcher for everyone. We had a wide selection of cold hard boiled eggs, cereal and some bagels and toast and a few muffins. Breakfast was served till 9:30 and the woman made sure to start taking the buffet down at exactly that time even though people were still coming down. Then when asked.for some of the food on the cart she just huffed and puffed and left the food on the cart and just walked away for a few minutes only to roll it back in the kitchen the second the person was done. When we complained the next morning they said because I booked through expedia there was nothing really they could do for compensation. I would have to go through expedia in order to get any compensation. Definitely will not return.

2/10

Poor

30 Jul 2026

Mariya

Very dusty, airport shuttle was late

6/10

Pleasant

29 Jul 2026

Nancy

Having stayed at this hotel a number of times years ago, I was looking forward to visiting again. How sad to find that although the hotel was as lovely as ever (even though there was renovation going on) the staff was very different. Both the clerk on duty when we checked in and the one in charge later in the evening were condescending and boarded on being actually rude. Certainly not a welcoming place any more. When I ask the first clerk, if there was shuttle service to the airport, she replied curtly “Yes.” She didn’t mention sign up. Luckily, I ask the second clerk later in the evening, if it was necessary to sign up. She replied curtly, “Yes.” I’m glad I thought to ask. Never had that experience at check-in before. I am definitely not a critical person, but this was not a pleasant experience.

6/10

Pleasant

28 Jul 2026

Michelle

I stayed one night. The location is fantastic for traveling by car because it's directly across from the on ramp and off ramp for I90. The credit card machine was down so check in took a lot longer than necessary. Then I was put on the 3rd floor, which appeared to be under construction. Normally that wouldn't be an issue, but the common areas of that floor were kind of dirty and unkempt. My room was huge. The bed was amazingly comfortable. But the room clearly had not been deep cleaned in a long time. The lamp shades were dusty, there was gunk in the air conditioning blower, and my feet were dirty after walking on the hardwood floor. For breakfast, the oven was down so the selection of food was pretty terrible. Overall, it seemed like the hotel has a lot of issues that they say they're working on fixing/improving but there was no sign any of them were actually being worked on. The comfy bed and location were the highlights.

2/10

Poor

28 Jul 2026

Erik

Gave my room away when I had a reservation. How cool is that when you show up late night and no room. All area hotels sold out. What a great customer experience.

6/10

Pleasant

28 Jul 2026

Sammie

No

8/10

Excellent

28 Jul 2026

Edgar

My room was perfect but access to the third floor complicated. The breakfast was limited to difficulties in the kitchen. The location, for me, was perfect…most places in WNY are close

8/10

Excellent

28 Jul 2026

Bonnie

The hotel was gorgeous. The room was updated with new counters but the carpet needed it. The staff was wonderful. The oven went out so we had a cold breakfast.. cant really complain but was disappointed. Other than that, it was convenient, beautiful and a smidge above average.

2/10

Poor

28 Jul 2026

Anais

The front desk manager was really nice and had nothing to do with the situation. This place is in terrible condition. Rooms weren’t ready or cleaned. People said they didn’t even have linen. Others said they had fluids and other disgusting things in their room. Wouldn’t recommend staying here until they get their act right.

2/10

Poor

28 Jul 2026

Hani

There was absolutely nothing that I liked about our stay! We changed rooms 4 times, had no hot water, no hot breakfast, damage room, and it was a weekend for my wife’s birthday! What a terrible embarrassment!

6/10

Pleasant

27 Jul 2026

Valerie

I had a room reserved but when I got there they said they were not paid and didn’t give the room. Now they are saying I am a no show. From a distance it’s impressive but as you get closer the decay is evident. There are large stains on the chairs, couch and carpet. To top it off, when someone was taking a shower, it sounded like the water was coming through the walls.

6/10

Pleasant

26 Jul 2026

McKayla

Room wasn’t the cleanest, but manageable.

4/10

Poor

26 Jul 2026

Jasvinder

The sheets were stained
The hotel was clearly being renovated and updated
The breakfast was very limited and cheap quality
First 1st floor faces carparks and so have no privacy
The staff were very helpful
CONCLUSION - The hotel has potential but only in a year or so when all the updates have been performed

4/10

Poor

26 Jul 2026

Hayley

Room didn’t match the pictures, no ac in actual room, h
Jacuzzi leaks and changes temp on its own.

6/10

Pleasant

26 Jul 2026

Tammy

Rooms were very clean and well kept but common areas of hotel were under construction. Also, website said hot breakfast with bacon and eggs but there was only a continental breakfast available.

6/10

Pleasant

26 Jul 2026

Robert

Property was under construction during my stay. Looks like it’s going to be a beautiful place when finished.

8/10

Excellent

24 Jul 2026

Bill

Alsqays a great and affordable stay.

2/10

Poor

24 Jul 2026

Scott

Worst hotel experience in 62 years of my life. Room smelled like wet dogs were in it. Bathroom fan was covered in black filth, mold growing in corners and rug, lights falling out of ceiling above jacuzzi. We stayed in room long enough to use restroom and left. Pictures available. We booked a $400 a night room and this hotel should feel embarrassed about renting.

Partner

8/10

Excellent

24 Jul 2026

Kerrie

It was decorated very interestingly, it made it cute. The rooms were large which was nice. Concerns would include that a band aide was left on the shower floor. The conditioner bottle was empty which I couldn't tell until i was actively taking a shower. The staff had mimimal interaction even when waiting for help at the front desk. The price was nice for the stay. Breakfast items were slim and the cereal was empty when we went down around 8am.

I would book this hotel again as it saves so much in costs.

6/10

Pleasant

24 Jul 2026

Chang

They put us in a room where it’s far from the elevator and they doing renovation. The room was OK. It’s not fantastic. When we arrive there, it was a quick check-in, but no one really explained to us where to go or what to do. I think they need to train the staff more.

8/10

Excellent

23 Jul 2026

Stewart

Breakfast was fine if you're a vegan.

4/10

Poor

23 Jul 2026

Brian

There was a side door that wouldn’t lock. The people were coming in and out of all night. There were stains on the couch in my room. Front desk people were gruff at I I booked for two nights, but left after one. Place was disgusting.

2/10

Poor

22 Jul 2026

waddah

I

4/10

Poor

22 Jul 2026

Dewayne

Ice machine not working refrigerator in room door not working, room door stick's, lining and towel not clean well

4/10

Poor

21 Jul 2026

Sheri

Not great
Not clean
Run down

Partner

2/10

Poor

21 Jul 2026

James

Garden Palace Hotel — Review
I would rate the overall condition of the Garden Palace Hotel a one or two out of ten. This was once a highly regarded property, but it has clearly declined since ownership passed to the previous owner’s grandson. The decline was both sad and disappointing to witness.
Before detailing my complaints, I want to note that the entire staff was cordial, warm, and effective throughout our stay. My frustrations lie entirely with the property’s condition and management, not its people.
Room Access
Our key cards failed daily — sometimes mine, sometimes my wife’s — requiring repeated trips to the front desk.
Climate Control
The in-room air conditioning could be turned on, but the control panel had been stripped of its buttons, leaving only a row of blue LEDs. As a result, we could only run the unit at a fixed, uncontrollable temperature. It provided some relief, but no real control.
Wi-Fi
The promised Wi-Fi signal was weak and intermittent. The only way I could get my devices online was to enable the hotel’s weak signal on my iPhone, then connect my iPad to my phone as a personal hotspot — and even then, connectivity was unreliable.
Bathroom Safety
The in-room whirlpool tub was dangerously slippery — enough that I warned my sister, who was also staying at the hotel, before she used it. She found that lining the tub with a towel helped. Additionally, the jets were weak and poorly placed, and the safety bars were inadequate; one was missing entirely from our

Partner

2/10

Poor

21 Jul 2026

Cathleen

The decor & furniture were unique. Going for the vintage look, boarded on old. The room was infested with flies. Spent a lot of time killing huge flies. There was only sheets on the bed. No blanket, when we asked for a blanket they said there wasn’t any in the hotel! What hotel doesn’t provide a blanket? Front desk employees very rude. Oven was broken so no breakfast. Room was very musty smelly. Not worth the money.

Family

2/10

Poor

21 Jul 2026

Rodney

They advertised a hot breakfast buffet. There was a note stating the oven was broke. So they had bagels and hard boiled eggs. No waffles no juice no meat of any kind no potatoes. The shower had mold in it. The fire alarm went off at 1 in the morning. The front desk says that happens every 2 weeks. The signs for the rooms for the 3rd floor do not exist. The wall paper in the 3rd floor hallways is falling off and has mold behind it. The first room they gave us the toilet was broke and the sreaspe had broken drawers. We asked for another room which they gave us. It was ok other than the mold in the shower. The staff were nice. What a train wreck. For 135.00 a night what a disappointment.

Friends

4/10

Poor

20 Jul 2026

Ilianna

When checking in, the front desk couldn’t find our booking because they had canceled it without notifying us. We booked the room the day before since we had a very early flight. When we told her this, she immediately told us there’s “no rooms are available because yours is dirty”. When we asked her why was it canceled and nobody notified us, she then shouted at us “your room is not cleaned”. I let her know that her shouting at us is unacceptable and I want to speak to a supervisor immediately. Her demeanor change and she offered us another room immediately. That should’ve been her first response when we were told our room is canceled. When we finally get to our room, it smelled horrible like old, dirty laundry. We also could not regulate the temperature of our shower. We would get decent temperature for the first 30 seconds of turning it on and then it would get scorching hot. The buttons to regulate the temperature did not work. Overall, I will not be staying here again.

Partner

6/10

Pleasant

20 Jul 2026

Michele

I know this place is no longer 'new' but it is so very outdated. Positives: Except for the check-out rep, all staff were very friendly and helpful. There wasn't a great breakfast, but there was enough food to get us through the morning. The bed and pillows were better than most hotels. Sheets and towels looked and smelled clean. Free and ample parking and location is close to many amenities. Negatives: Furnishings are dated, falling apart and dirty. Although the shower and sink seem to have been updated, grout is stained and bordering on moldy. Wallpaper is peeling and rugs are stained. Old cigarette smoke was evident.

Family

4/10

Poor

20 Jul 2026

Jeff

It's not a bad hotel but it had just changed hands and everything was in disarray. Had to change rooms as soon as we got there because there were no locks on the door and the A/C was broken. You also have to leave a $150.00 deposit even if you prepaid for the room. That is 3x high then any other hotel i have stayed at. They also charged me a pet deposit for a pet I didn't even have. So out an extra $200.00 and I am still fighting with them over a week later for my refund. I would wait a year or so to stay here so they can figure out what they are doing. Also the breakfast is not worth it. Go to breakfast off property.

Partner

6/10

Pleasant

19 Jul 2026

Amanda

We stayed this past weekend. Overall the hotel was fine. The lobby was beautiful. We booked a room with a hot tub. We did not use the hot tub as the jets were old and dirty. There was some dirt in the hot tub as well. The rooms did not have carpet. The room was okay for the weekend…however if it was a long stay we would have asked to move. The outside doors did not lock and did not require the key card to get in. The staff was friendly.

Partner

2/10

Poor

19 Jul 2026

TITUS

The hotel itself is so old, the cabinet inside the room were broken,, pull the drawer and it will fall in your feet. The carpet is so dirty. The towels are so old. The staff are rude, they are not pleasant to talk with. The breakfast is just cereals and slice bread and boiled eggs with coffee ofcourse, there is no hot meal. Unbelievable!!! Never again to Garden Place Hotel. I will just charged it to sad experience. We transferred to nearby hotel for another 4 nights, the staff were very accommodating.

8/10

Excellent

19 Jul 2026

Lorri

Friendly staff, clean room. Oven broken the entire week so breakfast was continental.

Partner

8/10

Excellent

19 Jul 2026

mark

Good value for the price

10/10

Exceptional

18 Jul 2026

Renee

Hotel info SAID \" HOT BREAKFAST \" I dont call toast A HOT BREAKFAST. I WASreally looking forward to sausage, biscuits / gravy !! Incorrect info on there little check in paper !
My Room needed the wallpaper fixed ( glued) and not a picture on a wall. Not a
\" good\" stay like i had hoped.

Self

10/10

Exceptional

18 Jul 2026

Mindy

Staff wasn't great but they weren't rude or anything. Just bare minimum. The room and hotel were amazing.

Friends

8/10

Excellent

18 Jul 2026

Matthew

I was hoping the black lady that worked the front desk would come to my room she walk by my room i she ignored me when I asked her to come in the room with me

Self

2/10

Poor

17 Jul 2026

Dennis

This place I think is in the middle of renovation. There was no bottled water available on the property and there was no microwave or refrigerator in the room. There was a microwave down the hall set up on a cardboard box if you needed to heat something up. But it was not clean or convenient. I will never stay here again. I don’t know what they’re doing, but they better get it done if they are.

Self

6/10

Pleasant

17 Jul 2026

Susan

Sad breakfast offerings, terrible Wi-fi, good air conditioning, pleasant staff. Needs TLC.

Partner

6/10

Pleasant

17 Jul 2026

Roland

The lobby is very intriguing…they are in the midst of renovating some rooms…ours was not yet done …the bed was very comfortable, the bathroom area was very clean with a huge shower…excellent area for shopping and great restaurants plus a movie theatre…

Here’s our complaints…we were there during high heat and it took 2 days of complaining asking when they were going to fix our AC, finally on our last day/night they installed a better AC unit…breakfast was a complete wash as their oven/stove for hot foods was broken …not impressed at all…
They initially double billed me on both my Cdn and US credit cards …this was brought to their attention …I asked that they keep the Cdn CC billing and cancel the US charge…they did the opposite!

We will not be booking this hotel again …

Friends_and_family Friends

4/10

Poor

17 Jul 2026

Scott

Several areas in hotel room carpet was stained. Stairs leading up to room carpet was worn and had holes . Very dated not what was expected. Coffee was terrible didn’t find the staff overly friendly .

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Getachew

The service level matches for the amount I paid.

Self

6/10

Pleasant

16 Jul 2026

Javier

The hotel is old and had a strange smell. For $100, it was acceptable for one night. The location was good , near to the airport.

Family

10/10

Exceptional

16 Jul 2026

William

While there was a free breakfast, it didn't have orange juice and it was otherwise very minimally stocked.

4/10

Poor

15 Jul 2026

Luis

Lack of cleanliness
Breakfast horrible, I decided not to eat there.

Friends_and_family Family

6/10

Pleasant

15 Jul 2026

Tracy

Room was mopped but not swept..food left under sides of beds. Hair in the refrigerator. Continental breakfast made us go to Cracker Barrel. What a joke..hardly any breakfast items. Good thing they are trying to clean up and paint. I was there 15 years ago and it was breathtaking! Now, too much bang for your buck! Very disappointing!!

8/10

Excellent

15 Jul 2026

Ethel

The room was outdated. The fireplace came damaged. Some of the drawers have broken knobs. Overall, the room felt safe. The hotel felt safe. The hotel does have a vintage, beautiful aesthetic, but I do believe they should update some of the furniture in the room.

Partner

4/10

Poor

14 Jul 2026

Kelly

There are no in room hair dryer , and I asked for one from front desk and they never brought me one .

Self

6/10

Pleasant

14 Jul 2026

Susan

Breakfast was not well keep, ran out of items, how can you run out of coffee. Oven broke and did not have any hot items, went down and they didn’t have any orange juice.

Asked for towels, had to get my own.

Was renovating, did not advise. Probably would not stay there again.

Partner

6/10

Pleasant

13 Jul 2026

melvin

I did not like the ideal of the microwave was not in the room, no ice machine on the 3rd floor, the face bowl was outside the bathroom, no room service, unless you requested it.

Family

6/10

Pleasant

13 Jul 2026

Patricia

The hotel was interior was interesting but the staff didn't have knowledge of the area.

Self

2/10

Poor

13 Jul 2026

Fermando

The only thing I liked about the stay was the staff. She was very helpful. We had to change the room three times because in the rooms the rugs were either stain red look like blood and the Jacuzzi was also stain the first room also did smell the second room. The AC didn’t work, garbage can had rust. The tables were clean. One shower had stains. I do not recommend that hotel to anyone it is filthy.

Partner

10/10

Exceptional

13 Jul 2026

Margaret

The room was very clean and spacious. The door locks were upgraded while we were there. The gym/sauna needs an update and ventilation.

4/10

Poor

12 Jul 2026

Michele

My husband and I booked a suite for our anniversary weekend. While check-in was smooth, the staff was unfriendly throughout our stay. No one smiled, greeted us, or showed any sense of hospitality.

The suite looked nice at first, but we quickly found dog food on the floor, mold on the ceiling, peeling paint, missing refrigerator shelves, empty shampoo/conditioner/body wash dispensers, uncovered electrical outlets, flickering lamps, leaking jacuzzi faucet, worn furniture, and an uncomfortable bed. We requested replacement toiletries and were handed bottles to install ourselves.

On the second day, the AC became so loud we couldn't hear the TV. After waiting 45 minutes for maintenance, we were told maintenance had gone home, nothing could be done, and no other rooms were available. Only after arguing were we offered a partial refund, but staff refused to provide a paper receipt. Ironically, someone entered our room after we left for dinner despite saying no one was available.

Breakfast was disappointing as well. The first day there was a long wait for food, and the second day no hot breakfast was served due to maintenance issues.

Most of the property's issues could have been overlooked if the staff had shown professionalism or empathy. Instead, they were rude, condescending, dismissive, and never apologized for the inconvenience. Hospitality matters, and this experience fell far short. I would not stay here again or recommend this hotel.

Partner

6/10

Pleasant

12 Jul 2026

Anthony

The hotel is very old and needs a desperate refurbishment. Stains on the carpet and it seems like the owners don't care about updating the property. The breakfast was worse than some other economy properties. The only thing good about this property was the bed was comfortable and I had running water.

Self

10/10

Exceptional

12 Jul 2026

Kevin

.

Family

10/10

Exceptional

12 Jul 2026

Cleshawna

This one staff member went above and beyond. So grateful for her. She helped me and more with my wedding dresss. She was amazing.

Partner

8/10

Excellent

12 Jul 2026

james

Clean rooms

Partner

8/10

Excellent

11 Jul 2026

Mingyu

The place is clean but needs remodeling. Old carpet with stains, wall paper peeling, just feels old.
Staff is very friendly and responsive. The location is great and lots of parking space

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Michael

This hotel was probably at really nice place. It has a wonderful inner courtyard that looks like a street in Paris. Unfortunately the hotel has not been maintained. It needs a lot of deferred maintenance. In our room the bed was terrible, the sink didn't drain properly, the faucet sprayed water out the side, and it looked like there had been a leak in the roof and the paint and plaster was hanging down. On the main stairwell from the first to second floor the carpet is ripped.

Too bad because this could be a fabulous property with the right management and care.

Partner

2/10

Poor

10 Jul 2026

Sheryl

I would not stay in this Hotel. The property is just awful, very very dirty, just disgusting, needs updated. The room had stains, smelled really bad. Changed rooms and again smelled even worse, stains in front of the door. My husband and I just couldn't do it. The receptionist was so sweet and tried changing us rooms again, but just the feeling of the place and the lobby just wasn't doing it for us, so we left and didn't stay. The manager was nice enough to refund our money in full. I booked on expedia, the pictures are deceiving. Its looks super cute with the garden, but I promise you its not it.

Partner

10/10

Exceptional

09 Jul 2026

Eduardo

Very nice place and good breakfast

8/10

Excellent

09 Jul 2026

Julius Ntsikelelo

Garden Place Hotel is the best place to stay at. We'll positioned away from the crowded placed and not far from the airport

Self

2/10

Poor

09 Jul 2026

Daniel

The rooms were very unclean and poorly maintained. There was animal feces on the floor in one room. The bathroom fan did not work. The desk lamp and trashcan were missing. The wall lamps was broken in both rooms. The fridge was broken. The walls and ceilings were in poor repair. The front desk staff was not helpful. We did not receive housekeeping after we specifically requested it. The breakfast was disappointing. The hotel manager should be ashamed to rent rooms at this property.

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Mohammed

Place is very old and needs upgrade

10/10

Exceptional

08 Jul 2026

Callie

Stayed here for a few days while visiting family. Although this an older hotel it’s very clean and well kept. Room was spacious and clean. Staff went above and beyond!

Self

6/10

Pleasant

07 Jul 2026

Juan

Huge water leak in the bathroom that had definitely existed previously, started again in the morning while i was sleeping, drenched everything on the sink. Notified hospitality, they offered no discount on current or future stay. Cheap mattress, quiet ac at least.

6/10

Pleasant

07 Jul 2026

Philip

My room was improperly cleaned they left some lady nasty underwear in my room and food in the fridge took the underwear up the the front desk and nothing was done no comp room nothing and I had to sleep on the little couch cause I found the underwear stuck between the mattress and the headboard. Definitely didn't sleep good

Pet

6/10

Pleasant

07 Jul 2026

julia

Foyer was beautiful even the garden room was beautiful! Staff was amazing !

What I didn’t like is no coffee pot in the room no microwave, and I did not use the breakfast at all as wasn’t appealing
Definitely would look a lot better when the renovations are done

Friends

2/10

Poor

06 Jul 2026

Lucas

The hotel had none of the amenities that it describes on their site, such as coffee in the morning, a restaurant and bar onsite and open. They were renovating rooms and we got one that wasn't ready. The room phone was not usable, no microwaves, coffee machines or anything at all in the room, other than a refrigerator and the only microwaves available were community microwaves - only 1 per floor and ALL of them were disgusting, not cleaned at all and had fish that exploded in each of them. When we told the front desk about all of these things, they did nothing and it was not fixed.

In these \"new\" rooms, still being remodeled (not done), the pictures show the type of work they were doing. Around the shower soaps/shampoo, the caulk was terribly installed, the shower water was cold (as in no hot water at all) and the shower control knob was installed upside down and came off in your hand. The doors did not seal - light coming in and the curtains were not installed correctly and came apart and couldn't be put back together.

We arranged for a 5:30 shuttle to take us to the airport and in the morning, there was no shuttle and our names were erased from the board. We barely made our flight due to this. We've requested a full refund, since NOTHING that the site indicates that have was there and it was quite disgusting throughout the rooms and hotel.

Partner

10/10

Exceptional

06 Jul 2026

Elena

This is a very beautiful place to be. Interior and exterior is very nice.

Family

4/10

Poor

06 Jul 2026

Jennifer

Very old hotel with history in its details throughout the hotel. Outside of the hotel makes it look like it’s going to be a very cute inviting hotel but once you walk through the automatic doors it all goes down hill.

Family_with_children

4/10

Poor

06 Jul 2026

Marlis

When we arrived, we were given a room that smelled of something burning; repairs were being made to the adjacent rooms. We requested a room change. The bathroom drain clogged, and water flooded out into the room. There was no microwave, and the refrigerator was very small. The best features were the beds and the location. The breakfast was very poor—poorly presented and low quality. You have to pay extra if you want something better.

Family_with_children

8/10

Excellent

06 Jul 2026

Rajkumar

Good experience

Family_with_children

10/10

Exceptional

06 Jul 2026

Yi

Very unique hotel.

4/10

Poor

05 Jul 2026

Erin

To begin, this location is under construction/improvement now.

The carpets are covered in stains, towels were frayed, wallpaper is falling off walls and held up by packaging tape.

This hotel was once glorious in its hayday and they are trying to make improvements now. We believe that the facility has needed updates for some time (decades) and we hope that it returns back to its former and improved glory.

Would we stay again? Most likely no unless the updates have been made.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Brad

3.5 star hotel in my opinion. I think with upgrades this could easily be a 4 star hotel

10/10

Exceptional

05 Jul 2026

Spencer

Room was clean and comfortable, hot tub was great.

Partner

2/10

Poor

05 Jul 2026

Joshua

This place was absolutely horrible, under new ownership this place has gone to hell. Paid 400 for a suite with a hot tub and we got to the room and it was completely stuffy, it was blowing hot air around, the ac did not work, the soap dispenser was empty, toilet was clogged and the place was disgustingly dirty. We went to the front desk and the employee was rude and didn't help with anything, was told maintenance was going to fix the ac which we were there for an hour and no one called or came to the room, we asked for a manager and the one employee said that he couldn't find her, we ended up having to book a new hotel last minute, went to check out and the manager was sitting there laughing and talking with the staff. Then acted surprised when we went to leave! Absolutely horrible experience and extremely unprofessional! Id give a zero if I could.

Partner

10/10

Exceptional

05 Jul 2026

Joel G.

Staff was rude unpleasant and the bar people where amazing fun it was the front counter people who are rudest .unhelpful

Partner

4/10

Poor

03 Jul 2026

Susan

Full disclosure-there is room renovation happening in the rooms all around mine. That was not disclosed before I made my non-refundable reservation. My room has very obviously not been renovated. The carpet was not clean. The curtains that covered the windows looking out to the public inside courtyard were partially hanging off the rod. There were no other windows and the only room lights were two low level lighting wall sconces, one on each side of the bed. No ceiling or lamp lights other than in the bathroom. The bathroom emitted a horrendous sewer stench. I kept the fan running continuously and kept the door closed to contain it. The tv reception was sketchy as the picture and sound would frequently freeze. The free breakfast was worth possibly $2. DO NOT rent a room for the breakfast amenity! The towels were threadbare. They do offer a free airport shuttle but don’t cut the timing close as I asked for a 11am pick up and it finally arrived at 11:30am.

Self

4/10

Poor

03 Jul 2026

John

It’s an old property and they’re trying to make upgrades. But the only reason I got a suite was for the jacuzzi. We were not able to use the jacuzzi. The faucet handle literally came off the tub due to non repair. Disappointing to say the least. Probably would not stay there again. Unfortunately because the place does have potential.

Partner

4/10

Poor

02 Jul 2026

ANTHONY

This place was not well maintained and looked very dirty. The rooms were old and not well kept. The pictures on the website are not up-to-date because the place did not look as presented. I do not recommend staying here.

Partner

6/10

Pleasant

02 Jul 2026

Rose

Breakfast was terrible.

Family_with_children

10/10

Exceptional

02 Jul 2026

Leland

This hotel is a hidden gem....we brought another couple and they were floored over how perfect everything was. We love Garden Place Hotel

Friends

2/10

Poor

01 Jul 2026

Simrn

Faulty door lock and key cards provided, poor quality bathroom. In general badly maintained and unhelpful staff.

6/10

Pleasant

01 Jul 2026

Tamim

It was not bad thanks

Family

4/10

Poor

01 Jul 2026

Luis Jesiel Torres

During the renovation that wasn’t mentioned about until you arrived and see everything and just signs on the wall to much going on random workers knocking on doors waking me up, alarm went off in the middle of the night randomly, rooms are not clean and mostly everything broken I don’t usually do reviews but for my 5 day stay this was Mid I’ll maybe try again after renovations but other than that I’m good off it

Partner

10/10

Exceptional

01 Jul 2026

Tyler

Great stay