Salvatore's Garden Place Hotel

6/10

Pleasant

13 May 2026

Caitlin

The hotel itself was definitely something to see. Beautifully designed, and you can tell a lot of thought was put into it. The rooms were your typical hotel room, slightly outdated, but still very functional. The issue we had was with the key cards/door access. We went thru 5 keys before we finally gained access to our room - and we weren’t the only guest with that issue. The front desk staff member handled the frustrating situation wonderfully, never losing her cool with any of the guests, despite the later hour and how many of us were experiencing the same issue.

In the morning when we checked out, our room was flagged and we were given a discount for our troubles - again the staff was beyond pleasant and apologized profusely for our inconvenience.

Quick note to add - the bed was probably the most comfortable bed I have ever slept on and I woke up with zero back pain.

Family_with_children

4/10

Poor

13 May 2026

Janet

Terrible beds! Woke up with a severe backache. I don’t think the mattresses have ever been replaced. We sunk in them.
Was told at check in there was no breakfast included and it was all a la Carte in the morning. We didn’t go to the dining room as a result. On checkout I mentioned that I was disappointed about the breakfast. Was then told that there was a free continental breakfast included from 7-10am. We missed that! Very annoying.
Folks this place is tired!! The staff don’t seem that enthusiastic either. I’d pass on this place.

Partner

4/10

Poor

12 May 2026

JEISA

Entrance is grand and beautiful. Great space to take pictures but as we expected the bedrooms were very outdated. Reserved 2 bedrooms. One of the rooms shower was clogged ahich caused water to seep through to the other side of the wall which was rhe bedroom. We had bags on the floor against the wall and didnt realize this until I picked up the duffle bag and saw the entire carpet wet. We arrived around 10pm from a 10hr drive too tired to deal with room switches. On top of that not enough towels in the rooms. Luckily one of the guests brought their own towel but in the second room when we called the front desk they said someone would have to go get the towels at the front desk noone available to deliver them. Front desk wasnt the friendliest during checkin. This was a one night stay. Will not be staying here again.

Family_with_children

6/10

Pleasant

12 May 2026

Malina

Nice hot tub

Partner

8/10

Excellent

11 May 2026

L

Mucha privacidad lugar tranquilo pero necesita algunos arreglos en los cuartos como las cortinas están rotas y había mucha claridad para dormir.

Partner

4/10

Poor

11 May 2026

Jennifer

When I checked in,it was early and they said room was clean and ready to check in aroubd 2, therefore, checked in. When opened the room, it was NOT clean,sheets were piked ontbe bad, garbage still in the room, it was NOT ready. Then, put me in a room that had NO privacy, windows facing the inside sitting and eating area, as i specifically requested privacy when i check in, this was unacceptable either. So, when got to the THIRD ROOM, there was NO instructions on how to even use the TV, the WiFi information was not correct on the information sheet provided at check in. When I called to ask, the staff made me feel stupid and little andbc of this, didn't even bring up thw WiFi as to not be belittled in their passive aggressive way. I have wanted to stay at this hotel for YEARS, finally had the opportunity, and was a complete and utter DISASTER. Will NEVER stay there again. Should have stayed at a different property.

6/10

Pleasant

10 May 2026

Teresa

Was led to believe the free breakfast was a full breakfast, but was only continental, with toasted breads and bagels and one flavor of yogurt. Anything else had to ordered and charged for at the \"cafe\".
I found 2 pieces of broken glass and a dirty washcloth in the bathroom, and asked for housekeeping but was told they had gone home.

Family

6/10

Pleasant

09 May 2026

Kelsey

There was a shortage of chairs in the room. WiFi connected to La Quinta hotel next door(?). No suitcase stand in the room … it was mentioned to staff on the phone and also face to face, with no results.

Partner

6/10

Pleasant

06 May 2026

Angel

When you come off the elevator you will notice the wallpaper pulling up in the hallway and the lack of trim between the wall and floor. The room is clean but very basic. You have a bathroom, shower and bed. No USB charging ports so dont forget your wall pieces. No hooks or shelves in the shower for toiletries, not even a note pad and pen. The minifridge was taped together in the corner with duct tape, the \"dresser\" didnt fully close, and the first day I was there the toilet seat broke. I asked for it to be fixed right away but after a week and multiple requests it was still broken when I checked out. I stayed on the 3rd floor. The windows had no shades or shears, just drapes that were not blackout and did not keep the sunlight or street light out. The bed is a king sized which is great but you can feel the mattress is old by the feel of the springs when you push down.

Housekeeping is another issue. Checkout is 11am yet every morning I was there i had a knock on my door at 8am for Housekeeping. While I was still sleeping. I would ask them to come back after 10 or 11 and nothing. A week stay and Housekeeping only came in 2xs to change towels. They give you a VERY small garbage can that might hold some tissue and then your on your own. I had to get my own bags and keep up on my own.

Its apparent this hotel has been left to its own while the owners focused on more expensive places, which is a shame. I would expect better and wont stay here again

Self

10/10

Exceptional

06 May 2026

Jennifer

Hotel rooms are always clean. Beds comfy. Staff I always nice. They appear to be updating a lot as well. Only wish there was a breakfast there!

Family

4/10

Poor

06 May 2026

Willie

Breakfast was awful. They offered you some juice out of the container wasn’t cold. Bagels was hard muffins was dried out no local Cable Wi-Fi sucked TV buffered all night couldn’t watch one episode of anything pretty much waste of money

Friends

4/10

Poor

05 May 2026

Johnathan

Wifi was down throughout the night, fireplace didn't work. TV wouldn't work. Phone had no phone line. Couldn't use to call for room service, issue with TV.

Partner

10/10

Exceptional

05 May 2026

Richard

The hotel is in the midst of remodeling, but overall it was a pleasant stay. Unfortunately, our neighbors liked smoking pot and the smell permeated through to our room.

Partner

6/10

Pleasant

04 May 2026

kim

This hotel was clean, and the atrium was beautiful. However, the carpet on the main stairway is tattered and discoloured.
Hosekeeping staff are grumpy, and they leave dirty sheets and towels on the floor outside the rooms they clean.
They also do not clean your room or refresh towels.
The bed was comfortable; however, the mattresses need to be replaced. My mattress had a pronounced protruding ripple across the whole bed, and sank in the middle. There was no mattress protector, just a fitted sheet, and the mattress was stained.
The hallways were being refreshed and were getting new wallpaper applied while I was there.
The room gave me Super 8 vibes. Overall, I was disappointed in the room and hotel.

Friends_and_family Family

4/10

Poor

03 May 2026

Amy

The one positive is the bed was extremely comfortable!

2/10

Poor

03 May 2026

Melissa

This place is horrible. The staff is lovely and pleasant trying to help but this hotel is literally falling apart. We got there, the internet was not working. Checked in, so no internet means no TV. Could not get the shower to work. Called the front desk only to be told that the strength of 2 people is needed to turn the shower on. Day 2, our toilet literally crumbles and falls apart. Moved to a room with stains on bedding, broken blinds, a leaking sink and spray foam and a large stripe of wood holding the door frame together. The whole hotel is missing baseboards. There are paintings and miscellaneous furniture and unplugged appliances in the halls and stairways. No microwaves in the rooms. Only one was on the first floor in some random utility room. Last morning, woke up with what seemed bug bites on my leg. Go stay at the holiday Inn for the same price.

Friends_and_family Friends

8/10

Excellent

02 May 2026

Ryan

This hotel had a great historic look to it. The bed was extremely comfortable and the curtains did not let any light in at night.

Partner

6/10

Pleasant

02 May 2026

Jazmin

El cuarto estaba limpio , tenía problemas el televisor con la conexión de internet y el aire acondicionado no cambiaba se 66 grados

Family

8/10

Excellent

02 May 2026

Tim

It was nice

10/10

Exceptional

30 Apr 2026

Bob

terrible tv, no live tv

Partner

6/10

Pleasant

29 Apr 2026

Paul

Upgraded me to jacuzzi suite which was nice but hotel in need of major renovation

Self

2/10

Poor

28 Apr 2026

Dillon

This hotel needs help! We had a very unpleasant stay that we actually left the property and requested a full refund due to no hot water, failed key cards, bugs in the room, disrespectful staff and all around terrible experience.

Partner

10/10

Exceptional

28 Apr 2026

Deb

Great place to stay with airport shuttle and free parking for the week while away!

Partner

8/10

Excellent

27 Apr 2026

DALINI

The hotel was beautiful. It just needs a little updating and the room need a microwave. I love the charm the old ancient castle vibes, but inside the hotel need some renovation but other than that, I loved it.

Family_with_children

10/10

Exceptional

27 Apr 2026

Robert

Top tier above all expectations

Partner

8/10

Excellent

27 Apr 2026

Wesley

Worth it for a short stay. The staff is very kind and made sure that we were happy despite some issues due to renovations. Obviously the hotel is old so it needs some work but if you're not the type of person that needs luxury then you'll be alright.
I was disappointed that there was no longer a Continental breakfast. The breakfast they did offer cost money and was in my opinion overpriced for the quality but all in all, I personally could stay here again.

6/10

Pleasant

26 Apr 2026

Barbara

Good staff… just dated hotel.

10/10

Exceptional

25 Apr 2026

Carolynn

The room was very clean. The staff was very friendly. They do need to renovate the breakfast service, but besides that everything was great.

6/10

Pleasant

23 Apr 2026

flori

The staff was great. Very helpful and friendly. I have stayed here in the past, but on this visit I could see the need for some major cleaning (staircase carpet}, refurbishment of aged furniture in the room, and replacement of water damaged ceiling tile throughout the facility. If my room is indicative of the condition of others, new mattresses are a must - I spent three nights sunk into the middle of my king bed due to the busted down softness.

My key cards took me 6 to 8 tries every time I entered my room, even after asking for new cards. Perhaps new entry mechanisms or doors would be nice.

I hope the new owner can restore he grand facade and shine to this facility.

E

Self

10/10

Exceptional

22 Apr 2026

Bryan

Fabulous hotel!!! Amazing venue!

8/10

Excellent

21 Apr 2026

Christine

Good place to stay with the right price.

Self

4/10

Poor

20 Apr 2026

Lisa

No one was there for the breakfast and no speciality coffee

Partner

10/10

Exceptional

20 Apr 2026

Maria

Property has it charms good location walking distance to couple of restaurants quiet area. Ideal for couples
It has airport shuttle
Staff very helpful
Close to the airport

Partner

4/10

Poor

19 Apr 2026

Gerald

There was a lot of parking available. Breakfast wasn't included. There were no amenities in the room such as a microwave, mini fridge, etc. The room smelled absolutely horrible like way too much cleaner was used. I booked the room for my disabled husband so he could soak in the jacuzzi which he used for about an hour and then we booked another hotel to stay at overnight because we could not sleep in the room with such a strong odor.

Partner

2/10

Poor

19 Apr 2026

Mena

Upon arriving, we’re told that our room wasn’t available because of overbooking, even though I already paid for the room. Drove hours to get there. Then we go to the Extended stay alternative they moved us too. Guess what ? No room there. We didnt end up staying in any room that I already paid for. Never again.

10/10

Exceptional

19 Apr 2026

Yarelisse

It was easy and safe

Partner

8/10

Excellent

19 Apr 2026

Michelle

We liked the hotel and it's proximity to restaurants and shopping. It was evident that the hotel is undergoing much needed renovations. All the staff was very helpful. We would not hesitate in staying there again.

Partner

10/10

Exceptional

18 Apr 2026

Phreedom

Very nice stay

Partner

6/10

Pleasant

18 Apr 2026

Jenny

From the outside and the lobby, this property was the spectacle I wanted. The rooms are all under construction/renovation, so they were in rough shape. I’d be interested to see how they end up. I’d hold off until they are done.
Staff was lovely, but the room, hallways, and mattress are all pretty rough at this point.

Partner

8/10

Excellent

11 Apr 2026

JaTaveon

Clean and friendly staff

Partner

6/10

Pleasant

11 Apr 2026

Rebecca

The room did what it needed to for a night, but the carpet on our jacuzzi tub was peeling away, furniture was worn with chips and dents all over it, the tub jets didn’t look clean and the over all hotel seemed a bit sketchy.

Partner

8/10

Excellent

10 Apr 2026

Shari

We didn't have breakfast. Thought we help ourselves but had to order? Its like restaurant. Thats why we went out for breakfast

Partner

2/10

Poor

08 Apr 2026

Bailey

There was an employee during our stay who tried to steal money from us during our check in. The safety deposit was $150. I gave the employee 2 $100 bills. She took one of the $100 bills I gave her, put it in a drawer, took a $50 bill out of the drawer and put it along with my other $100 bill into an envelope. When I asked her where my other $50 for change was, she rolled her eyes, said \"whatever, I don't even care.\" Then took the $50 bill back out of the envelope and threw it at me. She then proceeded to write down on the envelope $100 security deposit, still leaving $50 of the money I handed her unaccounted for. Granted the lady this morning when we checked out did make the money situation right but it was the sheer audacity of Ari that really threw me in a bad mood.

8/10

Excellent

04 Apr 2026

John

Spacious room,comfy bed nice size hot tub and shower.

Friends_and_family Family

10/10

Exceptional

02 Apr 2026

Catherine

Do a better breakfast like the other hotel

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Amanda

The breakfast options needed to accommodate people who have gluten, and dairy intolerance.

More selections of tea would’ve been nice.

Friends

10/10

Exceptional

31 Mar 2026

LaTanya

Yes

8/10

Excellent

31 Mar 2026

Russ

The staff were all friendly. The room was clean. The hotel is a bit dated, but well maintained. The king room was huge. Plenty of included parking. Short driving distance to many dining options. I let the front desk know the Keurig coffee maker in the room was not working correctly. This is our 4th time staying at this hotel. I think for the price, it's worth it.

Partner

4/10

Poor

31 Mar 2026

Sarah

TV didn’t work
Jetted tub didn’t work properly
Water issue we weren’t told about but overheard another customer complaining and had the same issue
Moldy carpets
Blood stained sheets
Makeup stained pillow cases
Outlets loose
Popped a circuit using provided blow dryer
Had to pass 2 nonfunctional ice machines
Website offered bar/lounge but nonexistent
Building under construction and was not advertised

Partner

4/10

Poor

31 Mar 2026

Stephanie

I am glad someone bought it. It needs some love. My room was horrible!!!

Friends

4/10

Poor

31 Mar 2026

Boomer

Room was not as advertised, they remodeled and removed jacuzzi tub that is advertised in the room. The shower stall that is now in the room was in poor condition, tiles falling from wall, drain grate was not secured and bolt for it stuck up and has the potential to injure someone severely. Dressers, night stands, and lamps in room are in poor quality and are also falling apart. Room overall felt dirty and unclean as trash and dirt and debris were seen throughout whole room. Would not stay again, would not recommend.

Partner

6/10

Pleasant

30 Mar 2026

Kelsee

Everything was good except for we noticed the beds did not have mattress covers which threw us off a little. And our fan in the bathroom was broken. Other than that we enjoyed our room and our stay!

Partner

10/10

Exceptional

29 Mar 2026

Wendy

The hotel was clean and the staff was very polite.

Friends_and_family Friends

10/10

Exceptional

29 Mar 2026

Cedrick

Good

8/10

Excellent

29 Mar 2026

Jonathan

The decor and overall vibe were incredible. But the building overall needs some TLC. Our jaccuzi had faulty piping with water leaking and panneling falling off. Everything else was wonferful!

Partner

4/10

Poor

28 Mar 2026

Vanessa

Overall the hotel looked nice on the outside . We went to our room and I started to fill the hot tub up and there was black hair floating I don’t have black hair I emptied it I filled it again there was hair and maybe skin floating by this time we were grossed out . I emptied it again and had to wash it myself and filled it and then emptied it again to make sure it was clean . We had opened the fridge and there was 4 boxes of old takeout food who knows how long they were in there . There was a spider on corner of the bed in the sheet which it was probably there for like who knows how long . The outside of the hot tub was not clean . The bed was comfy and the bathroom was nice , but was black hair in the shower again wasn’t mine . Grabbed the wash cloths none had to call on my cell phone to get wash cloths . Went to grab the hair dryer and there was a black sock was not mine or my husbands . We decided to take a walk and walked down the stairs from the 3rd floor I noticed wallpaper ripped and black mold …… I just can’t . It completely ruined it for us . Oh and also we parked by the exit door so we could just go out of that and the doors were not locked !! We came back at 8:30 and still was not locked . These are side doors . Was not a good experience .

Partner

4/10

Poor

28 Mar 2026

Anthony

Signs everywhere \"please pardon our dust during renovations\"... but there were no renovations in sight. Just a run down/aged hotel. Our door said honeymoon suite on a plaquard, we had a hot tub where 7 of the 8 jets barely worked and the 8th did nothing. You could tell this was once a nice hotel, but now it is aged, bearing marks on the wall, dilapidated furniture and failing amenities (barely working hot tub in the room, microwave non-responsive, refrigerator lit up but did not get cold and TV remote that turned the TV on but nothing else).

Partner

8/10

Excellent

28 Mar 2026

John

Parking was fine. Did not stay for breakfast.

Self

10/10

Exceptional

26 Mar 2026

Ariel

It was a great stay! Just room had no phone to call front desk and room had a weird smell. But very clean and in great area

Family_with_children

10/10

Exceptional

24 Mar 2026

Christopher

It was a fast stay! Loved the hotel it’s beautiful! Staff was super nice!!! Room was very clean and ready for you!

Friends_and_family Family

8/10

Excellent

23 Mar 2026

Sheila

The hotel is changing hands and there are some improvements needed but they are working on them. My only complaint the phone number listed is not a direct line to hotel and they advertise contential breakfast but its a pay for breakfast

6/10

Pleasant

22 Mar 2026

Jessica

The hotel ia absolutely beautiful. Once you walk in you are greeted by amazong staff and a huge chandelier.

My room was clean up until it started flood. It didnt matter the room change my room flooded. My second room shower leaked from the cracks with my actual shower off. The doorway to enter/exit my room was soaked. Messed up a few socks and bottoms

Self

4/10

Poor

21 Mar 2026

james

Staff was excellent, wi-fi was really bad, toilet kept running, someone came to repair it, but still wasn't working properly.

8/10

Excellent

20 Mar 2026

Andrew

Lovely staff from the shuttle and front desk. I'll say this, it's seen better days.

Self

8/10

Excellent

20 Mar 2026

Angelica

the hotel is nice

Partner

10/10

Exceptional

19 Mar 2026

Nancy

Clean, spacious rooms, amazingly friendly staff, free airport shuttle was amazing. The downfall, no restaurant/bar, but there are places in the area and the shuttle will take you and pick you up.

Partner

4/10

Poor

19 Mar 2026

Susan

I will never ever stay here again!! Internet didn’t work, TV didn’t work, phone cords were cut so as I try to call the front desk I had to lookup a number and call ! As I’m trying to call the front desk a German Cockroach crawls across the dresser under the TV ! Yes I have a picture of it !! They changed our room !! No one from Thursday- Tuesday ever cleaned our room !!
I was in Buffalo because my mom passed away this was the last thing I needed!! Also only 2 towels were in the room for 2 people! So everyday we had to ask for clean towels to take a shower! I have never stayed in a hotel that didn’t have three or four towel for two people! Or that the room wasn’t cleaned daily!!

2/10

Poor

19 Mar 2026

Isaac

On my most recent visit, a man tried breaking into my hotel room. Management is impossible to get ahold of. Genuinely, I don't think they have a manager, because no one seems to be able to get them. I have attempted 5 calls, and have received 0 return calls. They are lying and saying I checked out at 10:57 when I had to leave in the middle of the night at 12:30. Never stay here.

Self

2/10

Poor

19 Mar 2026

Julie

It was not good and nobody has returned my emails.

Partner

8/10

Excellent

16 Mar 2026

Greg

Great staff, nice clean place, rooms are a litt

4/10

Poor

16 Mar 2026

Brian

This place is run down and not what is advertised. You should check it out . Peeling wall paper and dust everywhere. Not alot of staff around. We did stay here but sub-par conditions.

Partner

2/10

Poor

15 Mar 2026

Jennifer

The epitome of FALSE advertisement! No amenities like the restaurant and breakfast buffet they advertise. The carpet is stained. My room had mold in the window frame, large amounts of mildew and dust on the heater, that barely worked, and when it did, it sounded like it was fighting for its life
The hot water was hit or miss. The jacuzzi tub was disgusting. The walls in the room were completely scratched and you could see where they use to be pictures or something. I was absolutely disappointed. I wouldn't recommend this crap hole to my worst enemy.

Partner

2/10

Poor

15 Mar 2026

Brian

Not as advertised. No bar, very dated, room had a very bad musty smell, shower curtain was not nearly long enough and bathroom flooded during shower, the body wash dispenser was broken off the wall of the shower. There was some sort of domestic dispute in the room next to us which started at 5:00 am in the morning which lasted until 7:30 am. Called the front desk who had to come to our room at 5:00 am to listen. They tried calling the room and knocking but no one would answer. Asked for a refund but told us that since we booked through Hotels.com that we had to reach out to them. Unsure how this is applicable but anyways that is what we were told. After further questions/discussion is was discovered that his property changed hands recently and I would not suggest staying at this property.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Tina

The Spa in our room helped us relax. It was a great touch to our rough day!

2/10

Poor

14 Mar 2026

Kim

20 years ago this hotel was outstanding! It has been neglected and needs a great deal of TLC!

Self

6/10

Pleasant

14 Mar 2026

Kristina

Staff were amazing and very friendly. There was one microwave we could use in a different hall that didn't work when we tried. The wifi was spotty. The room was clean and we were able to get extra towels when we asked. It is definitely a unique place and the garden was really cool.

Family

6/10

Pleasant

12 Mar 2026

Juan

Shower head broken

10/10

Exceptional

11 Mar 2026

john

Great service will stop again

2/10

Poor

09 Mar 2026

William

It stunk, did not look like the pictures at all and the sinks weren’t draining

Partner

2/10

Poor

08 Mar 2026

Adam

The room we booked the lights and hot tub didn’t work at all. Hotel switched our room and we get inside it and nothing but dust rub barely worked, at least the lights worked and the walls were pealing around edges of the ceiling and tub framework. Along with that the fireplace didn’t work and the amenities were ok if they worked as well. Coffee pot didn’t work and covered in dust. Room floor had filth all over it and hot tub was dirty as well. I cleaned it out myself before realizing it barely worked.

10/10

Exceptional

08 Mar 2026

ivan

Great place to spend time with your love one

4/10

Poor

07 Mar 2026

Amanda

Room did not have hot water for almost 12 hours our first night there. It was difficult getting expedia in touch with the hotel. The number expedia has for the hotel is incorrect. Also, the jacuzzi was the only reason we booked the room. Not only dis we not have hot water but the jacuzzi did not work properly all the time. Bad jets and the jacuzzi had nasty dirty bubbles from the jets. It ended up giving me a uti.

Partner

6/10

Pleasant

07 Mar 2026

Cletus

Idk. I didn't use laundry services or the airport shuttle

Self

2/10

Poor

03 Mar 2026

Cindy

Our experience at the Garden Place Hotel was awful. When we arrived at 6:00 p.m. on Saturday, front desk staff had to check to see if our king room was ready. We were given room 233. As soon as we opened the door to the room, we could see the sag in the bed - it looked like a hammock. I have never before requested a room change but there was no way. I went back to the front desk and was informed there were no other king rooms ready. We opted for a double queen instead. We got to the new room and had no hot water. Called the front desk and was told the boiler was restarted and it should be hot shortly. It was but we got up in the morning and had no hot water again. This time we were told that repair had been called and the only option was to try a different room. We were offered a late checkout but decided to just move on with our day. Very disappointing as we had actually read other recent reviews and thought about canceling but eventually opted to keep our reservation. Definitely a mistake! The staff who we encountered were friendly and doing their best. The property is currently under renovation but they have a ways to go.

Partner

2/10

Poor

02 Mar 2026

maryke

The health department should close this place down!I booked a stay for the weekend, I checked in and went toy room and there were cockroaches, went to the desk got another room, there was stains all over the carpet and mold and the room smelled horrible, next room they put I'm in did not smell, did not have roaches or a carpet. This room had blood and urine on the mattress,

2/10

Poor

01 Mar 2026

George

Wallpaper peeling with black mold behind it, hot water only worked for about an hours time the entire stay. We booked a suite with a jet tub and couldn’t use it because by the time we chose to there was no hot water , couldn’t shower, couldn’t wash my face , couldn’t brush my teeth , and couldn’t enjoy the amenity fkr the reason of booking to begin with. By the time the hot water was working it was 2:30-2:45am and I was not staying up that late with a place that lacks breakfast as well. Anniversary mini night get away and worst experience ever.

4/10

Poor

28 Feb 2026

Renee

As I stated, the room was in poor condition.

Partner

4/10

Poor

27 Feb 2026

Dawn

Everything advertised is a lie except fitness room. No restaurant, no bar, no gift shop, no vending. Only a few ice machines work. I couldn’t get picked up from airport because none of the phone numbers work. I was told yea they haven’t changed everything yet. I booked due to amenities, but had none. Some cold food items were kept in a floral case in lobby. The shuttle driver to the airport for trip home was rude.

The room was clean. Sink didn’t drain. Window didn’t close all the way about 1/2 inch crack so had to have heat blasting. Dresser handles broken. Bed and pillows comfortable.

Overall this place was quiet but I’m not happy about the amenities being absent. They need to drop price per night by at least 50.00/ night until those amenities are fixed. Fix the description in add because definitely not as advertised.

Self

8/10

Excellent

25 Feb 2026

Ann Marie

Staff was excellent, room was spotless. The condition of the room was poor. Half the outlets were hanging out of the wall. And they didnt work. I understand the hotel is under renovation but that is something that should be stated in your reviews when suggesting a hotel. Let the guest decide if they want to breathe in the dust or not.

2/10

Poor

24 Feb 2026

Jason

No power when I arrived. Was never given a key to the room and was asked to just leave out room door open. Did not have cable tv for the entire stay

6/10

Pleasant

24 Feb 2026

Kathleen

Hotel needs major work.

10/10

Exceptional

23 Feb 2026

Claudette

Wonderful staff! Wonderful room!! Beautiful hotel! Will come again. Affordable too.

Self

2/10

Poor

23 Feb 2026

Daniel Peter

Room was noisy with the heater, didn't get the room cleaned when asked, mold in the shower area, vanity sink leaked. Dirty rugs. Lost power.

Partner

2/10

Poor

23 Feb 2026

Dante

They downgraded my room

2/10

Poor

22 Feb 2026

Ronald

The room bed frame was broke,then changed rooms and the bathrm & jacuzzi was filthy dirty

4/10

Poor

22 Feb 2026

Everett

Right from the beginning you can see water damage going through the halls. There was water damage in the room but the room was very much still full price. About 30 minutes after we checked in the power went out (not the hotels fault there but helped contribute to overall unsatisfied result). Due to the remod

6/10

Pleasant

22 Feb 2026

Bethany

I have a feeling that this place was once great and it makes me sad that it isn't anymore. It has a lot of potential to be great again, but it needs a major renovation and some love.
Unfortunately for the hotel, and for us, there was a big power outage caused by high winds on the first night. That meant no lights, no wifi, no tv and no hot water. We were excited about the jacuzzi tub, but no power and no hot water meant no jacuzzi. We were disappointed, but you can't control nature. That being said, some sort of an apology or compensation or something would've been appreciated.
Our room was fine, a little banged up, but fine. The bed was really comfy and everything was clean. We didn't have any shampoo or body wash, but we always bring our own anyways. Someone should probably check those though before they say the room is ready.
Before the power outage we explored the hotel and saw some interesting things. I'm pretty sure that people live there or something. We were on the first floor and the hallway totally smelled like people were just smoking grass all day. We're allowed to smoke grass in hotel rooms now? And there's totally something sketchy going on at night, with a lot of people going in and out of the back entrance.
It wasn't a horrible stay, just not what we were expecting. Like I said, a renovation would help a lot. Just make sure to keep the tackiness, that was a huge draw for us!

Partner

10/10

Exceptional

22 Feb 2026

Robert

Ok

Partner

2/10

Poor

22 Feb 2026

Caitlyn

The rooms were very out dated, dirty, the place is nothing as it looks online there are several safety issues. The carpets a buckled causing trip hazards. The rooms cieling began leaking water, the heat/air stinks of mold or mildew. When plugging in cell phone noticed then bed where the matress meets the head board was so disgusting with dust confedi hair and finger nails. The 2 nights wr booked we ended up leaving for another hotel, the first night due to lack of power or heat at the hotel, the second due to the conditions of the room/hotel. They had ceiling tiles hanging from the ceiling safety equipment such as fire lights and alarms handing off the wall and construction debis throughout the halls. Most if not all ice machines were non working. They hand no duvet on the beds instead a blanket wrapped in 2 flat sheets. When asking for a refund/ compensation I was offered a new room and told it was a down grade from what I already had, I then asked how to get refunded and I was told the manager who has to approve this would be in in the morning. After speaking to another employee I was told that was false and that the manager ( the only one who can offer refunds) was out of the country for a month in London so a refund was now not available at all. The website doea not offer pictures that dictates the actual dispair of this hotel. Further more it stated there is an on site bar/ restaurant which is false that is 1 mile down the road. Runined what should be a happy getaway!!!

Partner

4/10

Poor

22 Feb 2026

Istvan

While the staff members were incredibly kind and did their best to assist, the physical state of the room was unacceptable. We had no hot water for the duration of our stay, and the cold water faucet was broken. Additionally, a power outage left us without heat for several hours during winter storm because the property’s generator is undersized for its operational needs. I’m giving two stars solely because of the staff's efforts, but the lack of basic amenities made for a very uncomfortable stay.

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