Salvatore's Garden Place Hotel

2/10

Poor

18 Jun 2026

L'Nayim

GROSS AND EXTRA COST

Cons - We were required to pay an additional $150 deposit at check in (after prepaying for the reservation). This was not advertised on Hotels.com. It was too late to get another hotel, our flight had arrived late, our Lyft driver had left, and my child was exhausted, so I didn’t fight it.

Our room was 213 - the hallway on that floor stank of backed-up sewage or something rotting. It was so severe we had to hold our breath to pass through the hallway to get to our room. I nearly got sick. There is no way the hotel don’t know about the stench - it was overwhelming.

Our room smelled ok and was decently clean, but one of the towels was threadbare and had a brown streak (so we just used the clean one). I doubled checked the bed and linens - they were clean and fine. Again, my kid was exhausted and we were staying only one night, so we just went to sleep.

We are supposed to get the $150
deposit back in 5 business days if the room is “clean” when we check out. However, our Lyft driver the next day said ownership had recently changed, so I’m doubtful. I took pictures of the room just in case.

Pros - the breakfast staff was very kind and found fruit and juice for my daughter. The chocolate muffins were very good.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Jan

Staff was helpful, room clean & old world Tuscan interior. Felt like being in Europe.

Friends

8/10

Excellent

17 Jun 2026

kevin

The room was clean and served its purpose. The buffet breakfast that was free consisted of 3 types of bagels and some bread. 2 types of cereal with a day past best by used date Milk, fake sausage patties and eggs. Small bowl of fruit, couple of stale muffin and coffee and water.
No juice, variety of milk, etc. Get crazy and buy some fresh donuts.

Friends_and_family Family

8/10

Excellent

17 Jun 2026

Lee

The property was under construction but it did not affect my stay. The front desk was extremely helpful. The room was clean.

Self

10/10

Exceptional

17 Jun 2026

luis

Excellent

4/10

Poor

17 Jun 2026

Michael

Dump, gross, yech, smells

Partner

6/10

Pleasant

16 Jun 2026

Scott J.

Vegas in Buffalo. The decor is very much like cheap Vegas style. The room was adequate for my needs but not nearly enough light, as most Vegas hotel rooms are. Beds needed to be replaced as the sides showed signs of heavy use. Parking was fine. There seemed to be a lot of common spaces but it was hard to say what those are for. For the price, I would say it’s fine.

Partner

8/10

Excellent

16 Jun 2026

Alexis

We have stayed here quite often when we travel home- however under the new management, it seems like the standards may be slipping. Not sure if we’ll be back next time.

Biggest gripe- the Apple Music Country station that plays loudly through the entire hotel really de-classes the place- what about an Italian garden decorated hotel says country radio? We’re in western NY also, so why???

Russel Salvatore would never.

Partner

6/10

Pleasant

15 Jun 2026

Thomas

It's an old facility - don't expect up to date perfection. Beds were very high and difficult to get in and out of. Additionally, they were very, very soft mattresses.

10/10

Exceptional

15 Jun 2026

Eduardo

Very good property, it was a surprise

Partner

8/10

Excellent

14 Jun 2026

idalmi

The Hotel was very good , the room really big and nice, the breakfast lightly, I was in this hotel 13 years ago and I saw the change , before was 10 start now just 4.

Friends_and_family Family

6/10

Pleasant

14 Jun 2026

Lori

Lovely property but in a state of flux with new ownership. Problems : no internet at all in our room. We reported it but it was not fixed. Some outlets not working or plug falls out. Bed was very uncomfortable…old and no support. Fewer room amenities than average hotel. Good: shower was nice and clean, sinks clean, room was clean etc. There was always great coffee in the lobby. Very nice places to sit and do work since we had no internet in the room. The breakfast was just so so.

8/10

Excellent

14 Jun 2026

Shannon

I loved the garden peaceful feel.

Partner

10/10

Exceptional

14 Jun 2026

Marc

Super

Family

8/10

Excellent

14 Jun 2026

Jeffrey

The room was clean. The entire staff was nice to talk with. Breakfast was good. A real commitment to maintenance of the unique property. I would stay again!

Partner

4/10

Poor

13 Jun 2026

Antionette

It appears the facility may be restoring the building. But there were gross stains on the “couch” in our room. The walls were all banged up and looked gross and I was afraid of what might get on me in the bed. We were in the 3rd floor and maybe they haven’t worked on that floor yet. The floorboards were gone and the wallpaper was tearing. I would not stay there again if other options were available.

Friends_and_family Family

6/10

Pleasant

13 Jun 2026

Adrienne

It was okay, but I would not stay here again.

Self

2/10

Poor

13 Jun 2026

Stefanie

The room was filthy and several things were broken and damaged. The shower was very stained. There was no coffee maker. Breakfast options were slim. Be advised - this property is nothing like it appears online!

Self

8/10

Excellent

12 Jun 2026

ROBERT

Very unique Historic place. We really enjoyed our stay.

Partner

2/10

Poor

11 Jun 2026

Robert

Very old and run down. Overall feeling of dirty. Certainly not worth the money! The focus of the Hotel is around the presentation of the lobby area. The rooms are run down and in need of upgrades. Spend some money so people will want to stay here!

Partner

2/10

Poor

11 Jun 2026

Lillian

Don't go here it was probably cool at some point but now it's terrible. They are doing renovations but idk if that will help.

Family

6/10

Pleasant

11 Jun 2026

lilly

Room was dark lamp was not available, terrible stain and carpet smell on one side of the room telephone did not work and staff was not very nice when asked to address my issues and I was not mean at all I said please and thank you

Friends_and_family Family

2/10

Poor

10 Jun 2026

Jocelyn

The room had broken light fixtures the shower knob was broken, When Additional Towels Were Requested the hotel attendant advised that there was no room service available. The Hallways were noisy throughout the night and in the morning

2/10

Poor

10 Jun 2026

Shinise

Be aware of your surroundings when booking here

Self

2/10

Poor

10 Jun 2026

waddah

The lobby has given unauthorized guest my key card and they broke into my suite and attacked me, sprayed me, and robbed me of my Rolex and jewelry

Self

10/10

Exceptional

08 Jun 2026

Shannon

The whole place was elegant & clean. Check-in went easy. Only complaint was we scheduled the shuttle to the airport for 5 am on the night we arrived; also double-checked it the night before departure. Shuttle didn't arrive, told my name was not on the list! Then, the driver forgot to close the back doors!....we were lucky our luggage was not all over the highway.

Self

2/10

Poor

08 Jun 2026

Carol

Didn't end up staying there , lobby was beautiful, rooms not so much . Please read reviews before choosing this nasty dirty place

Partner

8/10

Excellent

08 Jun 2026

Karen

The hotel was nice. the room was good dated and had an order when you walked in. staff was friendly.

Family

8/10

Excellent

07 Jun 2026

Lynn

Our bed didn't have pillow cases on the pillows. Everything was clean and it probably was a grand hotel at one time, but it needs some updates. It was very quiet. The price was very reasonable compared to the rest of the hotels in the Buffalo area this time of the year.

Partner

2/10

Poor

07 Jun 2026

Michael

Outdated, got to our room and the lampshade was all broken, mattress on one bed was the worst ever and like no springs left in the mattress. You were basically sitting on the box spring. Air conditioning not working in the room. After maintenance never coming after talking to the front desk and them saying we have no other rooms, after 45 mins they finally gave us another room which the air was working and mattress were better. Would not recommend.

Friends_and_family Family

4/10

Poor

07 Jun 2026

Don

The girl who checked us in was not very pleasant. Our room was on the ground floor and faced an interior courtyard so we could not see outside at all. We couldn't even open the curtains because people walking by could see right into our room. Te included \"Hot\" breakfast was scrambled eggs and some kind of beige sausage patty that tasted like sage. None of the beautiful fountains outside the entrance were operational. Never again.

Partner

8/10

Excellent

07 Jun 2026

Jorge

El cuarto es grande
El baño excelente. El aire acondicionado no funciona bien deben cambiarlos.
Excelente localizacion y estacionamiento si llegas en auto. Personal del front desk poco explicativo. Personal del desayuno continental poco amable.

Family

8/10

Excellent

05 Jun 2026

Tracy

Nice place. Everyone was helpful and shuttle driver to airport was so sweet

Self

10/10

Exceptional

04 Jun 2026

Emma

Staff didn’t seem to care to help with anything, our jacuzzi didn’t work so we had to switch rooms, hot water went out for half the hotel, tv didn’t work, no breakfast options available…… not a good stay whatsoever.

Partner

10/10

Exceptional

04 Jun 2026

Chelsy

The jacuzzi tub was amazing! The bed was so comfortable it was a beautiful hotel

Partner

6/10

Pleasant

03 Jun 2026

Carmen

Our “window” didn’t face anywhere outside, we opened the shade and saw the LOBBY!! NO daylight at all, EVER. So, had to keep the shade closed all the time or anyone and everyone walking in the lobby could see right in our room. It also smelled horrible. Musty smell and when we mentioned it to the front desk, all they did was spray deodorizer which lasted maybe a couple hours. We don’t plan on staying there next year when we go back to Buffalo.

Partner

6/10

Pleasant

02 Jun 2026

Matthew

Property is clearly under renovation. Room didn't have shampoo or conditioner in the shower, the breakfast is not even close to what it's been in years past, hardly even a continental breakfast with a jug of milk just sitting on the counter.

Partner

8/10

Excellent

31 May 2026

Judy

We chose the hotel for its proximity to the thruway & the jacuzzi tub. It was not working & we had to call the desk. They were going to see if they could move us to a different room but discovered the maintenance man was there. He came relatively quickly but had to leave for a new nob for the control. Once in the tub, I discovered that 1 of the jets lacked a cover & was sucking in not shooting water out, resulting in a sore finger.
We did love the courtyard, bed was very comfortable & staff friendly & helpful.
We're hoping they'll invest in some more careful maintenance soom.

Partner

8/10

Excellent

31 May 2026

Norou

The most remarkable component about this hotel was the charm related to the architecture (the interior garden-like vibe, the exterior statues, the grand chandelier), but this specific offering doesn't provide more than the typical hotel experience beyond that point. This isn't a hindrance on the establishment, as the staff were respectful and the food/coffee was serviceable (in our package, breakfast was not available). The glass sink is a unique design choice (my brother said it sucked). I would gladly recommend for people to visit this hotel, and if given the opportunity would rebook here.

Friends_and_family Family

2/10

Poor

31 May 2026

marlon

👎

10/10

Exceptional

30 May 2026

shalaleh

A great place .....

4/10

Poor

30 May 2026

Virginia

This place needs help. Years ago this place was beautiful.... not now. The room smelled of smoke and dirty feet. The carpet was disgusting. Around the refrigerator was yesterday's meal.

Self

8/10

Excellent

28 May 2026

Jose

Front desk staff was good and nice &friendly

2/10

Poor

26 May 2026

Steven

Paid for an upgraded room days before arriving- was given the wrong room upon check-in. Brought it to the attention of staff and was told it was the correct room. Showed the front desk the upgrade confirmation and was advised that they didn’t have any other rooms available, they were under “remodel”. Was told that one would be clean 2 hours after check-in. Was told we’d be moved without charge. Got another room and it was wrecked; the fire place was out of order, curtains ripped and wouldn’t close, refrigerator was dirty with the freezer frozen over with ice, mirrors all over the room were cracked, most of the lights didn’t work, and the couch in the room was so dirty. No breakfast was available as offered. The whole experience was so awful we left a night early. Got home and they charged my credit card an extra $238. The whole experience was unpleasant.

Partner

6/10

Pleasant

26 May 2026

Ross

The room was very clean & but at a very affordable price. The breakfast was very basic by at least they had some bagels & coffee.

Partner

6/10

Pleasant

25 May 2026

Stacey

The room was not to be desired there was mold on the ceiling in the corner by the windows. The window curtains were dusty and cobwebs on the wall. The bathroom has mold on the floor and many cracked tiles. The furniture is worn and looks abused. The staff was extremely helpful though and what I had seen the lobby was clean. The place is 30 years old though so I understand some issues but the cleanliness I believe could have been better.

Partner

6/10

Pleasant

25 May 2026

Gina

Property seems to be under renovation and needs upgrades. Staff was nice and friendly. Outside doors on the side of building not locked or secured. Room smelt like cigarettes, probably from years ago.

2/10

Poor

25 May 2026

Shameena

This is my second time staying here. This experience was horrible. The mattress protector was stained the jacuzzi one of the jets did not work. The shower water was COLD. When I told by the front desk at about 5:45 that housekeeping was gone for the day and that she had none in the back she would call the housekeeping manager. After about an hour and half I went down because I was leaving to grab food she advised she forgot she will go get it and put it in my room. When I got back the mattress protector was on the bed for ME to put on. The ac unit the buttons were broken as well. So no I will not be staying here ever again

Partner

8/10

Excellent

24 May 2026

Aaron

Nice open space. Ice machine not working because of remodeling. Nice size room

Self

2/10

Poor

24 May 2026

Tracy

Internet did not work,breakfast was terrible, milk was left out in the jug and was warm.

Family

10/10

Exceptional

22 May 2026

Kevin

My stay was peaceful with some well needed rest with an exceptionally comfortable bed.
Though the property shows some age I will definitely repeat.

Partner

10/10

Exceptional

22 May 2026

Belinda

Very good price, great location off the main highway. Great staff!

4/10

Poor

21 May 2026

Anisaha

Was supposed to be a getaway for the kids . Booked a king suite with jacuzzi in the room . 1st issue no elevator in site , the whole hall where our room was located was under ACTIVE CONSTRUCTION. Meaning while we’re trying to relax we hear drills saws workers etc. than the room was clean but dusty and the under under bed topper had a stain of dried blood . Up until this point it was still OK but after about an hour of sitting and listening to construction we smelled sewer.. and it was strong. When speaking to the night desk agent he was very accommodating like it really didn’t matter whether or not we were smelling sewer because ““ it was nothing he can do about it after speaking to my husband and several hours later we were offered either 50$ or to move to a new room . By that time we were completely spent and just took the 50$ off. When checking out the new desk agent said I had an unpaid balance of 5$ from where? He didn’t know and neither did it .

Partner

10/10

Exceptional

20 May 2026

Ashton

Love garden place

Self

2/10

Poor

20 May 2026

Joanna

The room had a water leak and the carpet was soaking wet. There was not another room to move to and I was forced to stay in a room that smelled musty.

Self

2/10

Poor

19 May 2026

Nasly

Realmente el personal no fue el más amable, el desayuno muy básico, no recargaban cuando se acababa. Las habitaciones en cuanto a limpieza 5 de 10, realmente la experiencia fue muy desagradables

6/10

Pleasant

19 May 2026

Dian

I stayed here a few nights. Its vintage nice but very dusty and not clean.. overall great price and services.

Partner

10/10

Exceptional

18 May 2026

Carol

It was fantastic

6/10

Pleasant

17 May 2026

Vaughn

The location is grand for the area and interstate access and the parking pleantiful. Breakfast buffet could be improved. When checking in no mention was done about the breakfast for week and weekends. No mention ofthe bar.

6/10

Pleasant

15 May 2026

Tiffany

Room was partially cleaned, there was fake money and chip bags under the bed that had clearly been there for a while. Table and dresser drawer in room were broken. Didn't want to seem difficult at the time, but it was not the experience we were looking for. As soon as we woke up we checked out 7 am didn't wait for check out time. Staff needs updated training on proper cleaning . There was so much dust and dirt on the headboard and bed skirt smh.... Not what I expected as a first time customer!! The plus was that our room was located near the entrance where we were able to park and the microwave was directly outside of our room.

Partner

2/10

Poor

15 May 2026

Joshua

The pictures online are false I had a king with jacuzzi and the tv was 32 inches and about 20 years old the window was moldy full of flys

Pet

6/10

Pleasant

13 May 2026

Caitlin

The hotel itself was definitely something to see. Beautifully designed, and you can tell a lot of thought was put into it. The rooms were your typical hotel room, slightly outdated, but still very functional. The issue we had was with the key cards/door access. We went thru 5 keys before we finally gained access to our room - and we weren’t the only guest with that issue. The front desk staff member handled the frustrating situation wonderfully, never losing her cool with any of the guests, despite the later hour and how many of us were experiencing the same issue.

In the morning when we checked out, our room was flagged and we were given a discount for our troubles - again the staff was beyond pleasant and apologized profusely for our inconvenience.

Quick note to add - the bed was probably the most comfortable bed I have ever slept on and I woke up with zero back pain.

Family_with_children

4/10

Poor

13 May 2026

Janet

Terrible beds! Woke up with a severe backache. I don’t think the mattresses have ever been replaced. We sunk in them.
Was told at check in there was no breakfast included and it was all a la Carte in the morning. We didn’t go to the dining room as a result. On checkout I mentioned that I was disappointed about the breakfast. Was then told that there was a free continental breakfast included from 7-10am. We missed that! Very annoying.
Folks this place is tired!! The staff don’t seem that enthusiastic either. I’d pass on this place.

Partner

4/10

Poor

12 May 2026

JEISA

Entrance is grand and beautiful. Great space to take pictures but as we expected the bedrooms were very outdated. Reserved 2 bedrooms. One of the rooms shower was clogged ahich caused water to seep through to the other side of the wall which was rhe bedroom. We had bags on the floor against the wall and didnt realize this until I picked up the duffle bag and saw the entire carpet wet. We arrived around 10pm from a 10hr drive too tired to deal with room switches. On top of that not enough towels in the rooms. Luckily one of the guests brought their own towel but in the second room when we called the front desk they said someone would have to go get the towels at the front desk noone available to deliver them. Front desk wasnt the friendliest during checkin. This was a one night stay. Will not be staying here again.

Family_with_children

6/10

Pleasant

12 May 2026

Malina

Nice hot tub

Partner

8/10

Excellent

11 May 2026

L

Mucha privacidad lugar tranquilo pero necesita algunos arreglos en los cuartos como las cortinas están rotas y había mucha claridad para dormir.

Partner

4/10

Poor

11 May 2026

Jennifer

When I checked in,it was early and they said room was clean and ready to check in aroubd 2, therefore, checked in. When opened the room, it was NOT clean,sheets were piked ontbe bad, garbage still in the room, it was NOT ready. Then, put me in a room that had NO privacy, windows facing the inside sitting and eating area, as i specifically requested privacy when i check in, this was unacceptable either. So, when got to the THIRD ROOM, there was NO instructions on how to even use the TV, the WiFi information was not correct on the information sheet provided at check in. When I called to ask, the staff made me feel stupid and little andbc of this, didn't even bring up thw WiFi as to not be belittled in their passive aggressive way. I have wanted to stay at this hotel for YEARS, finally had the opportunity, and was a complete and utter DISASTER. Will NEVER stay there again. Should have stayed at a different property.

6/10

Pleasant

10 May 2026

Teresa

Was led to believe the free breakfast was a full breakfast, but was only continental, with toasted breads and bagels and one flavor of yogurt. Anything else had to ordered and charged for at the \"cafe\".
I found 2 pieces of broken glass and a dirty washcloth in the bathroom, and asked for housekeeping but was told they had gone home.

Family

6/10

Pleasant

09 May 2026

Kelsey

There was a shortage of chairs in the room. WiFi connected to La Quinta hotel next door(?). No suitcase stand in the room … it was mentioned to staff on the phone and also face to face, with no results.

Partner

6/10

Pleasant

06 May 2026

Angel

When you come off the elevator you will notice the wallpaper pulling up in the hallway and the lack of trim between the wall and floor. The room is clean but very basic. You have a bathroom, shower and bed. No USB charging ports so dont forget your wall pieces. No hooks or shelves in the shower for toiletries, not even a note pad and pen. The minifridge was taped together in the corner with duct tape, the \"dresser\" didnt fully close, and the first day I was there the toilet seat broke. I asked for it to be fixed right away but after a week and multiple requests it was still broken when I checked out. I stayed on the 3rd floor. The windows had no shades or shears, just drapes that were not blackout and did not keep the sunlight or street light out. The bed is a king sized which is great but you can feel the mattress is old by the feel of the springs when you push down.

Housekeeping is another issue. Checkout is 11am yet every morning I was there i had a knock on my door at 8am for Housekeeping. While I was still sleeping. I would ask them to come back after 10 or 11 and nothing. A week stay and Housekeeping only came in 2xs to change towels. They give you a VERY small garbage can that might hold some tissue and then your on your own. I had to get my own bags and keep up on my own.

Its apparent this hotel has been left to its own while the owners focused on more expensive places, which is a shame. I would expect better and wont stay here again

Self

10/10

Exceptional

06 May 2026

Jennifer

Hotel rooms are always clean. Beds comfy. Staff I always nice. They appear to be updating a lot as well. Only wish there was a breakfast there!

Family

4/10

Poor

06 May 2026

Willie

Breakfast was awful. They offered you some juice out of the container wasn’t cold. Bagels was hard muffins was dried out no local Cable Wi-Fi sucked TV buffered all night couldn’t watch one episode of anything pretty much waste of money

Friends

4/10

Poor

05 May 2026

Johnathan

Wifi was down throughout the night, fireplace didn't work. TV wouldn't work. Phone had no phone line. Couldn't use to call for room service, issue with TV.

Partner

10/10

Exceptional

05 May 2026

Richard

The hotel is in the midst of remodeling, but overall it was a pleasant stay. Unfortunately, our neighbors liked smoking pot and the smell permeated through to our room.

Partner

6/10

Pleasant

04 May 2026

kim

This hotel was clean, and the atrium was beautiful. However, the carpet on the main stairway is tattered and discoloured.
Hosekeeping staff are grumpy, and they leave dirty sheets and towels on the floor outside the rooms they clean.
They also do not clean your room or refresh towels.
The bed was comfortable; however, the mattresses need to be replaced. My mattress had a pronounced protruding ripple across the whole bed, and sank in the middle. There was no mattress protector, just a fitted sheet, and the mattress was stained.
The hallways were being refreshed and were getting new wallpaper applied while I was there.
The room gave me Super 8 vibes. Overall, I was disappointed in the room and hotel.

Friends_and_family Family

4/10

Poor

03 May 2026

Amy

The one positive is the bed was extremely comfortable!

2/10

Poor

03 May 2026

Melissa

This place is horrible. The staff is lovely and pleasant trying to help but this hotel is literally falling apart. We got there, the internet was not working. Checked in, so no internet means no TV. Could not get the shower to work. Called the front desk only to be told that the strength of 2 people is needed to turn the shower on. Day 2, our toilet literally crumbles and falls apart. Moved to a room with stains on bedding, broken blinds, a leaking sink and spray foam and a large stripe of wood holding the door frame together. The whole hotel is missing baseboards. There are paintings and miscellaneous furniture and unplugged appliances in the halls and stairways. No microwaves in the rooms. Only one was on the first floor in some random utility room. Last morning, woke up with what seemed bug bites on my leg. Go stay at the holiday Inn for the same price.

Friends_and_family Friends

8/10

Excellent

02 May 2026

Ryan

This hotel had a great historic look to it. The bed was extremely comfortable and the curtains did not let any light in at night.

Partner

6/10

Pleasant

02 May 2026

Jazmin

El cuarto estaba limpio , tenía problemas el televisor con la conexión de internet y el aire acondicionado no cambiaba se 66 grados

Family

8/10

Excellent

02 May 2026

Tim

It was nice

10/10

Exceptional

30 Apr 2026

Bob

terrible tv, no live tv

Partner

6/10

Pleasant

29 Apr 2026

Paul

Upgraded me to jacuzzi suite which was nice but hotel in need of major renovation

Self

2/10

Poor

28 Apr 2026

Dillon

This hotel needs help! We had a very unpleasant stay that we actually left the property and requested a full refund due to no hot water, failed key cards, bugs in the room, disrespectful staff and all around terrible experience.

Partner

10/10

Exceptional

28 Apr 2026

Deb

Great place to stay with airport shuttle and free parking for the week while away!

Partner

8/10

Excellent

27 Apr 2026

DALINI

The hotel was beautiful. It just needs a little updating and the room need a microwave. I love the charm the old ancient castle vibes, but inside the hotel need some renovation but other than that, I loved it.

Family_with_children

10/10

Exceptional

27 Apr 2026

Robert

Top tier above all expectations

Partner

8/10

Excellent

27 Apr 2026

Wesley

Worth it for a short stay. The staff is very kind and made sure that we were happy despite some issues due to renovations. Obviously the hotel is old so it needs some work but if you're not the type of person that needs luxury then you'll be alright.
I was disappointed that there was no longer a Continental breakfast. The breakfast they did offer cost money and was in my opinion overpriced for the quality but all in all, I personally could stay here again.

6/10

Pleasant

26 Apr 2026

Barbara

Good staff… just dated hotel.

10/10

Exceptional

25 Apr 2026

Carolynn

The room was very clean. The staff was very friendly. They do need to renovate the breakfast service, but besides that everything was great.

6/10

Pleasant

23 Apr 2026

flori

The staff was great. Very helpful and friendly. I have stayed here in the past, but on this visit I could see the need for some major cleaning (staircase carpet}, refurbishment of aged furniture in the room, and replacement of water damaged ceiling tile throughout the facility. If my room is indicative of the condition of others, new mattresses are a must - I spent three nights sunk into the middle of my king bed due to the busted down softness.

My key cards took me 6 to 8 tries every time I entered my room, even after asking for new cards. Perhaps new entry mechanisms or doors would be nice.

I hope the new owner can restore he grand facade and shine to this facility.

E

Self

10/10

Exceptional

22 Apr 2026

Bryan

Fabulous hotel!!! Amazing venue!

8/10

Excellent

21 Apr 2026

Christine

Good place to stay with the right price.

Self

4/10

Poor

20 Apr 2026

Lisa

No one was there for the breakfast and no speciality coffee

Partner

10/10

Exceptional

20 Apr 2026

Maria

Property has it charms good location walking distance to couple of restaurants quiet area. Ideal for couples
It has airport shuttle
Staff very helpful
Close to the airport

Partner

4/10

Poor

19 Apr 2026

Gerald

There was a lot of parking available. Breakfast wasn't included. There were no amenities in the room such as a microwave, mini fridge, etc. The room smelled absolutely horrible like way too much cleaner was used. I booked the room for my disabled husband so he could soak in the jacuzzi which he used for about an hour and then we booked another hotel to stay at overnight because we could not sleep in the room with such a strong odor.

Partner

2/10

Poor

19 Apr 2026

Mena

Upon arriving, we’re told that our room wasn’t available because of overbooking, even though I already paid for the room. Drove hours to get there. Then we go to the Extended stay alternative they moved us too. Guess what ? No room there. We didnt end up staying in any room that I already paid for. Never again.

10/10

Exceptional

19 Apr 2026

Yarelisse

It was easy and safe

Partner

8/10

Excellent

19 Apr 2026

Michelle

We liked the hotel and it's proximity to restaurants and shopping. It was evident that the hotel is undergoing much needed renovations. All the staff was very helpful. We would not hesitate in staying there again.

Partner

10/10

Exceptional

18 Apr 2026

Phreedom

Very nice stay

Partner

6/10

Pleasant

18 Apr 2026

Jenny

From the outside and the lobby, this property was the spectacle I wanted. The rooms are all under construction/renovation, so they were in rough shape. I’d be interested to see how they end up. I’d hold off until they are done.
Staff was lovely, but the room, hallways, and mattress are all pretty rough at this point.

Partner