Name: Residence Inn By Marriott Buffalo Galleria Mall
Address: 107 Anderson Rd, Buffalo, 14225, US

10/10

Exceptional

06 May 2026

Yan Nis

Breakfast waffles was amazing

Family_with_children

2/10

Poor

09 Apr 2026

Taylor

I arrived in my room and immediately noticed several ladybugs flying around and gathering on the windows. When I went to get into bed, I found what appeared to be a bloody booger on the sheet, as well as a yellow stain on the mattress.
I went to the front desk to request a room change. While the new room did not have ladybugs or visible stains on the sheets, the comforter had multiple brown stains. I called the front desk again to request a replacement comforter, but unfortunately, the second one provided was also stained.
Overall, I am very disappointed with the cleanliness of this hotel.

8/10

Excellent

10 Feb 2026

Maria

Room was clean and staff was great!

Leisure Partner

10/10

Exceptional

15 Dec 2025

Lino

Good room, just saw one roach but like it wasn’t a big deal lol

Leisure Partner

6/10

Pleasant

31 Oct 2025

Venita

No & staff did not switch my room

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

Ashley

Pretty, curbsides appearances, clean, easy check in / out services.

10/10

Exceptional

07 Oct 2025

patricia

very nice stay but must mention the lovely service of the receptionist Kelly. Kelly was there when we arrived, so helpful, cheerful, friendly & professional and was also there for our departure the next morning. What a shining star! Thanks Kelly for being such a wonderful example of excellent customer service & hospitality!

4/10

Poor

06 Oct 2025

john

We were charged a $10 parking fee for an open lot with plenty of space around ??? Ridiculous

Leisure Family

10/10

Exceptional

06 Oct 2025

catherine

clean comfortable room. Excellent accessories in bath and kitchen.

Friends_and_family Family

10/10

Exceptional

13 Sep 2025

Jason

Great property, a little worn but comfortable and safe. Breakfast was good with lots of options. Easy to parking and lots around

Leisure Family_with_children

8/10

Excellent

07 Sep 2025

Kathleen

Location matters

very good location

Business Self

10/10

Exceptional

06 Sep 2025

Pauletta

The breakfast was great. Room clean. Staff nice. Shopping in area. Uber service fast.

10/10

Exceptional

01 Sep 2025

Justin

Always stay here when we are in Buffalo. Good location, big , clean rooms! Helpful staff and great breakfast!

Leisure Family

10/10

Exceptional

31 Aug 2025

Timothy

Great staff

2/10

Poor

18 Aug 2025

Carolyn

This property may have been nice 10 years ago, but it is tired and worn out and way overpriced. The carpet transition was threadbare with the nails poking through, the blackout curtains were moth eaten with holes everywhere, the couch looked like a cat had torn up the sides. The toilet had a leak and dripped all night. I had to close the door so I could sleep. I was very uncomfortable staying here and checked out after day 1 of my 3 day reservation. This hotel needs a full renovation and should be embarrassed to charge what they charge for a night’s stay.

2/10

Poor

12 Aug 2025

Kevin

Issues

They canceled my stay while I was in the area and was forced to find another hotel.

Business

10/10

Exceptional

01 Aug 2025

Shaun Cary

We stayed at Residence Inn for 5 days, 6 nights while I was taking a licensure exam. It was the perfect place for me to study- it was quiet and the room was conducive for study. There’s a lot of space. The room even has a kitchen to prepare food. We had a lovely time.

Business Partner

4/10

Poor

31 Jul 2025

Verified traveler

Room was really beaten up (scratches on the walls and furnitures, mold on the bathroom), dirty (spider webs and hair), and smelled very bad (during the first days it was musty and on the last day it smelled like sewage)

Business

10/10

Exceptional

22 Jul 2025

anthony

Excellent in all areas. I thank you for hospitality

10/10

Exceptional

07 Jul 2025

Verified traveler

Great lighting, breakfast and accommodations

Friends_and_family Family

6/10

Pleasant

05 Jul 2025

Baby

I had to flush the toilet 5-6x before it cleared, shower curtain should be replaced, the furnitures are old, overall it's clear to see that everything is worn out and the place is in need of a new look, staff was approachable and friendly.

Leisure Partner

2/10

Poor

04 Jul 2025

Junaid

Unclean

Terrible sheets in the sofa bed

Horrible mattresses

8/10

Excellent

03 Jul 2025

BRENDA

Very clean and hospitalized
The breakfast could be better.

Leisure

10/10

Exceptional

13 Jun 2025

Arturo

For an extended stay this is the place. It's like staying in a small apartment with partitined rooms. This where I stay when I'm in the area for business.

Business Self

10/10

Exceptional

24 May 2025

Murdock

All good that’s why I keep going back

Leisure Family

10/10

Exceptional

20 May 2025

Doug

Great facility and people

10/10

Exceptional

27 Apr 2025

Carly

Overall a good stay very clean

4/10

Poor

27 Apr 2025

Latifah

Room didn’t look like the pictures

Leisure Family_with_children

10/10

Exceptional

15 Mar 2025

maria

Very accesible to nearby shopping, restaurants and location is superb. Clean a d friendly staff.

Leisure Family

10/10

Exceptional

02 Mar 2025

Markita

I was happy 😊 that the pool was back open

Leisure Family

10/10

Exceptional

17 Feb 2025

Sherrie

Loved the proximity to shopping and dining. Staff was very friendly and courteous and made our family of five feel very welcome😊

Leisure Family

10/10

Exceptional

16 Feb 2025

jheron

It was very icy in the parking lot other than that it was a great experience

2/10

Poor

16 Feb 2025

Omayra

Disrespectful

Horrible reception into my room at 220 am because she said people were giving complain after myself having a seizure and anxiety attack and my fiancé dealing with me very disrespectful

Partner

8/10

Excellent

13 Jan 2025

Diane

Excellent breakfast. Great location. Enjoyed the working fireplace in our suite. But the building itself needs updating. There were water stains on the ceiling in our room and cracks in the bath tile.

10/10

Exceptional

28 Dec 2024

Tiffany

Clean

6/10

Pleasant

18 Dec 2024

Dana

Great place, great staff, it’s definitely getting tired. The most uncomfortable couch I’ve ever sat on. We tried to pull it out to sit on mattress directly, and it had lots of crumbs, dirt so we sucked it up. Great room none the less just in need of TLC.

Leisure Family

8/10

Excellent

01 Dec 2024

Gina

Room was great we enjoy our stay.

Leisure Family

6/10

Pleasant

30 Nov 2024

darryl I

Customer service in need of repair

The first after check in we entered our room because it was on the first floor I checked the windows and one lock was broken. Front desk called maintenance and they fixed it. Shower/bathroom in need of repair. When asked for new set of towels on day two front desk was still washing them. They instead gave us pool towels.

Partner

6/10

Pleasant

30 Nov 2024

Darren

Charge for parking

Charging $10 for parking at a hotel not downtown is awful. Won’t stay here again

Friends_and_family Family

10/10

Exceptional

30 Nov 2024

Julie

Property and staff were exceptional. Breakfast is fantastic as well. Definitely would recommend if coming to the Buffalo area

Leisure Partner

10/10

Exceptional

24 Nov 2024

maria

Very convenient, accesible and close proximity to Walden Galleria Mall and restos.. only 15 mins. drive to downtoeb buffallo👍

Leisure

8/10

Excellent

10 Nov 2024

Apollinaris Francis

I picked this out for my family that was traveling with out me. They were very happy with my choice

Leisure Family

10/10

Exceptional

04 Nov 2024

Jamaica

It was a family stay me and my husband stayed with our children for a fun family day we stayed 2 nights and it was great the staff at the front desk were very kind and friendly the breakfast was also great we love it here and will definitely be back!

Friends_and_family Family

10/10

Exceptional

23 Oct 2024

Sherry

Great spot! Lovely inside and very spacious room!

Leisure Friends

8/10

Excellent

29 Sep 2024

Larissa

Room was a good size, and comfortable. Cleaning could be better

8/10

Excellent

18 Sep 2024

Maria

Room was great. Plenty of room and all of the conveniences of home. The breakfast wasn’t our favorite but we don’t really tend to like the buffet breakfast. Would go back again.

Leisure

8/10

Excellent

14 Sep 2024

Daneille

Great location.

Leisure Friends

10/10

Exceptional

11 Sep 2024

Dawn Marie

?

Business_and_leisure Family

8/10

Excellent

02 Sep 2024

Cassandra

The two bedroom suite was spacious with two bathrooms. I would have preferred one bedroom with double beds but both only came with one bed each (king and queen). Overall the stay was good.

Leisure Family

8/10

Excellent

01 Sep 2024

Pradip

It’s not clean and suits kitchen sinks are blocked.

Friends_and_family Family

6/10

Pleasant

01 Sep 2024

Pradip

Room was not properly clean. Elevator was out of order whole day. Supervisor need to check after employee done cleaning. Kitchen sink is stuck, taking long time to clean anything. If you move curtains, the windows are super dirty. Please fix this for better quality.

Friends_and_family Family

6/10

Pleasant

01 Sep 2024

Gursharan

Property is conveniently located close to the mall, target, chik fil a, Starbucks and several other eateries. Parking is free. The pool was closed unfortunately but the continental breakfast was great!

Family_with_children

10/10

Exceptional

27 Aug 2024

Wayne

Was a nice stay.
I always had the do not clean door tag up the day before I was scheduled to leave I was out and came back to find the cleaning staff cleaning my room when I still had all my stuff around.
I got an email from the hotel that day saying why do I still have items in the room they have me as I should be checking out. Then another email shortly followed saying oops sorry we got it wrong.
She had some items and threw them out as well.

Leisure Friends

10/10

Exceptional

26 Aug 2024

Stephanie

Friendly staff and clean room

2/10

Poor

21 Aug 2024

itzhak

Don’t believe this hotel

Leisure

4/10

Poor

18 Aug 2024

Rebecca

No hairdryer in the room hidden garbage hands poor morning breakfast stated it was a king size bed out to be a double.

Friends_and_family Friends

4/10

Poor

17 Aug 2024

Chalacey

Room was dirty, had to call for towels. Waited hours for them to arrive and for someone to come half clean the room. Never staying here again.

Leisure Partner

10/10

Exceptional

10 Aug 2024

HAYDER ZAROUK

Good

8/10

Excellent

05 Aug 2024

Annie

Lovely hotel

Leisure Partner

10/10

Exceptional

28 Jul 2024

Janet

Location perfect for my trip

Leisure Partner

8/10

Excellent

24 Jul 2024

JGerald

CHECK IN WAS EASY AND FAST

Leisure Self

8/10

Excellent

24 Jul 2024

JGerald

CHECK IN WAS EASY AND FAST

Leisure Self

2/10

Poor

16 Jul 2024

maureen

I expected Marriott Bonvoy property to be on par with the rest of there hotels. This hotel was a dump at best Rooms air conditioner did not work and they would not move us to a different room or reduce our rate. Bathtub was backed up. Pool was not open. Outdoor patio fire pit was not open. Gas fireplace in lobby was not open. Coffee tea water advertised in lobby was not available. There was very sketchy ppl staying at the hotel like it was there residence and they looked homeless I will never stay in this location again

6/10

Pleasant

07 Jul 2024

Kurt

Property it run down. Comfortable beds. Evening staff wasn’t helpful about internet for my computer. I would return if I go back to buffalo

Leisure Family

2/10

Poor

01 Jul 2024

Edward

Shame!

It was awful. The room was unusually humid and smelly. The bed was lumpy. I would not have minded the fact that the couch sagged so badly that no one could sit comfortably if only the bed was comfortable. At least we deserved a comfortable bed.

Friends_and_family Family

4/10

Poor

18 Jun 2024

Verified traveler

Wish we stayed elsewhere

Pros: We were able to check in early which was nice. The bed was comfortable. Location was close to target & the mall.

Cons: We weren’t informed ahead of time that the pool was closed due to renovations or the roof would be worked on. Upon check in we were told roof work would not affect us. Every morning we were woken to banging on the roof. We asked for another room & were told the hotel is sold out. Our stay was 5 nights. It was incredibly irritating to pay for sleepless mornings. Our room was never cleaned. We asked on day 4 to have our linens changed & were told we needed to schedule cleaning the day prior. Trash was never removed for 5 days. Phone was broken so we had to go to the FD for any requests. I would not stay again.

Friends_and_family Family

8/10

Excellent

03 Jun 2024

Mayu

Very friendly check in and the staff/breakfast the next morning were friendly. Super convenient location to Walden/Target/Restaurants.
Some small things, the carpet in our room didn't feel vacuumed, we had to ask for blankets/pillows and towels.

Leisure Friends

10/10

Exceptional

02 Jun 2024

Kenia Hernández

Excellent 👍

4/10

Poor

19 May 2024

yaling

Location was great, lots of eateries nearby and central to all activities we had planned. Hotel itself needs updating. Carpet was lifting and stained throughout. One of the bathtubs was crusty so our family of four stuck to one tub though we had two. One of the beds was not made properly, no sheet on the bed yet two fitted sheets left in the closet almost like we were expected to make own beds. Pool was out of order. Breakfast options were lacking but enough for light eaters. All in all, I wasn’t expecting much surprised that the price was so steep for such hotel

Business_and_leisure Family

10/10

Exceptional

24 Apr 2024

Katie

We enjoyed our stay here. We were close to nearby restaurants and shopping.

Leisure Partner

10/10

Exceptional

05 Apr 2024

Andrea

Front desk was super friendly and helpful! Hotel was very clean and comfortable. Would definitely stay here again.

Friends_and_family Family

2/10

Poor

30 Mar 2024

Verified traveler

Run down room- Ask for a better room if you stay.

We showed up the first night and all was well. We went to go to bed and felt a very cold draft coming from an open window. We were on the first floor thus giving us a reason to truly worry. The hotel staff would not come and fix it until the next day. I had to do it myself. The bathroom had mold on the tile and had a constant drip which dripped out into the floor which your feet would get wet every time you would go number two.

Friends_and_family Family

4/10

Poor

13 Mar 2024

Dionne

Room was good but dirty

The room itself was good but dirty. The housekeeping staff needs to do a thorough clean of the room.

Friends_and_family Family

6/10

Pleasant

11 Mar 2024

Lily

The hotel was fairly clean, a few hairs in the washroom which was a tad unpleasant. The water was luke warm but wouldn’t get any hotter. Overall it was a decent stay. Would book again!

Leisure Partner

10/10

Exceptional

04 Mar 2024

Amashia

Our Room Was Great

It was a pleasure to stay here me and my boyfriend have no complaints.Our bed was very comfortable and our kitchen was fully supplied with all the utensils we needed! Service was great front desk crew were great!We will be staying here again!

Partner

10/10

Exceptional

19 Feb 2024

Sherrie

We really enjoyed the layout and size of our suite which was perfect for our family of five! Friendly staff as well!

Leisure Family

2/10

Poor

18 Feb 2024

Max

What a nightmare of an experience! We booked a suite a month prior to arrival. As an Bonvoy member we were also offered early checkin. Upon arrival at the property at 2PM, not only were we told our room was not available, we were told the property was overbooked and they did not have our suite available, nor any other rooms. We were told to come back to check availability. We called a couple pf times and were told same thing. Three hours later we came back to the property and were told same thing. We are now at a point worrying our family will have to sleep in our vehicle. 7:30pm and a suite suddenly became available. Leaks in the ceilings, dirty showers, stained sofa. A scary and nightmarish experience.

Leisure Family

10/10

Exceptional

12 Dec 2023

Adam

Would 100% recommend

Amazing stay, rooms were above average and staff was first class and helpful.

Friends_and_family Friends

10/10

Exceptional

26 Nov 2023

Galen

The Cleanliness Of The Room & The Friendliness Of The Staff Gave It A Real Right At Home Feel That I Thought Was Major And Because Of This I Will Be Bokking To Stay At Again In The Near Future.

Leisure Self

6/10

Pleasant

12 Nov 2023

James

The hotel staff were all terrific; no matter when you walked through the lobby, the front desk always greeted you very warmly. Check in and check out was also very easy. The complimentary breakfast was also very good. The reason for the mediocre review was the condition of my room. I was in the top floor and there were water stains throughout a main drywall seam in the room. Also, cabinets (kitchen and bathroom) seemed as though they were glued together. The shower curtain also was a little less than nice and one of my towels had a long hair on it (I know it was not mine since I am bald).

Overall I would try this hotel again in the hopes that it was just my room that needed an upgrade….like I said, the front desk staff were all great.

Business

8/10

Excellent

23 Oct 2023

Suenda

Customers can't bring their own entertainment device.

8/10

Excellent

18 Oct 2023

Joseph

Bills trip

Very friendly staff - my only complaint was the $10 per day parking fee

Friends_and_family Family

6/10

Pleasant

14 Oct 2023

Mike

We were not aware or notified at the time of booking that the pool and gym were closed until further notice.

Leisure Family

4/10

Poor

13 Oct 2023

Michael

Stayed at many Residence Inns in the past, but we could not get anyone to fix the coffee maker in our suite, tried 4 times over 3 days-phone, in person at the desk- nothing got action. Fitness room flooded from the pool making it unusable. The value proposition for this hotel is to have a working kitchen and they failed

Leisure Family

10/10

Exceptional

05 Oct 2023

William

Staff was friendly and helpful

Leisure Family

8/10

Excellent

02 Oct 2023

renee

Nice hotel, close by to restaurants, shopping and night life

Leisure Partner

2/10

Poor

02 Oct 2023

Peter

Last time booking this Hotel

I had a family emergency and had to cancel 1/2 of my reservation. All Hotels were sold out that weekend so re-booking my room was 100% guaranteed but the GM decided to deny my request, as well as, the request from Hotels.com to provide a one-time courtesy. Real nice how they treat good customers who had an unforeseen family emergency

Business

2/10

Poor

05 Sep 2023

Hector

The room was dirty and dingy. Water stain on ceiling near broken smoke alarm! Understaffed during sold out holiday weekend. Door knobs were off a couple of doors, broken towel rack, small hole on ceiling. Customer service less than mediocre! Rates were outrageous for this type of service.

Leisure Family_with_children

10/10

Exceptional

30 Aug 2023

Caterina

We had a nice stay.

Leisure Family

6/10

Pleasant

23 Aug 2023

Verified traveler

Terrible service

The service was terrible. The front desk who greeted us was rude. She asked for our credit card for incidentals but never told us how much. When I asked she goes “it’s just $20” which wasn’t the point. She should of said that prior to asking for the card. We asked for extra pillows at the desk and she said they would send them and never came. I called for extra pillows and never came. Then I went down to ask for pillows when my food was delivered and it never. Service needs to do better. The hotel was nice and the bed was super comfortable. There was also water stains on the ceiling in the kitchen area.

Partner

4/10

Poor

27 Jul 2023

Jarissa

Fairly nice hotel but it rained one night and the roof leaked and there were puddles all over the room

6/10

Pleasant

26 Jul 2023

MICHAEL

Close but no cigar!

Good hotel in need of some repair. Much room for improvement. When we booked the hotel it was made clear that our room would be serviced every other day for an extended stay which was fine. Unfortunately, after being there three days we had to request service and the towels we requested were never delivered. Out of a 9 night stay our room was serviced only twice. Used the fitness room everyday, some days they had towels, others they did not. No disinfectant wipes or spray and one day, no trash can. Monitors missing on all equipment. With a little bit of effort this could be a great place.

Friends_and_family Family

10/10

Exceptional

09 Jul 2023

Mary

We were very happy with the service we got from Sharinda(I am sorry if I have got her name wrong)It was her service that day(My birthday)that made our stay memorable.Because of her we will certainly stay at you hotel on future visits.

Leisure Partner

2/10

Poor

26 Jun 2023

Liza

Room dated and feels old. Cabinets banged up. Shower tiles cracked and fillled. Shower curtain rod not properly anchored so moves (missing one of two screws on both brackets), carpet frayed along whole length of washroom door, can see underpaid. Duvet stained. Good on wall by kitchen table. Old used coffee insert still in coffee machine. Poor kitchen amenities. Provided with one large pot. No frying pan, kettle, or smaller pot. Ok utensils and 3 sets dishes. No additional pillows for sofa bed and when asked front desk was told hotel is full so none available. Extra linen for sofa bed limited and not even folded properly in closet so ?used?. When asked for additional pot or kettle, young woman asked why we needed it (implying it was not needed)… and said we could either heat water in a cup in microwave or come down and she would give us boiled water (???!!!). POOL was ok. But of hair one day and was nice but NOT HEATED… but second day we came down it had black stuff on bottom… I grabbed the pool cleaner and put it in and it was HAIR!!! Tons of hair on the bottom of the pool!!! so disgusting. Front desk also told me many people housed there who are displaced from fires or floods… I must say some
Sketchy looking people and I did not feel comfortable really. Our room also overlooked a small courtyard with fire pit and a bunch of people sat and smoked and talked there both nights… not only did the sound bother us and keep us awake but drive my dog nuts too.

Leisure Family_with_children

2/10

Poor

26 Jun 2023

anshuman

One of the worst experience ever .
There is some issue between the staff and management it seems. I stayed there for 2 nights, not for one day were the linens changed even after repeated requests. I had asked for additional Yoel and blanket , got none.
For the first time saw no telephone in a room to make a call to reception. I don’t recommend this hotel at all.

Leisure Family_with_children

10/10

Exceptional

16 Jun 2023

Verified traveler

Great Service

The staff is very professional and friendly.

Business

6/10

Pleasant

12 Jun 2023

Patricia

My was not to clean

Leisure Family

8/10

Excellent

11 Jun 2023

IGOR

Close to Canadian border
close to Walden Galleria

Business Family

4/10

Poor

06 Jun 2023

Eric

Very Disappointed!

My wife and I stayed here for two nights on the weekend to attend a family event. We have stayed at many Marriott properties and this one was by far the worst.

First the good points:
1. Afternoon lady at reception was great. Very friendly and accommodating. Check in was quick and smooth.
2. The condition of the lobby and eating area was up to Marriott standards.
3. The breakfast buffet was very good.

Now the bad points:
1. Overall property cleanliness was terrible. When we arrived there was garbage everywhere. Garbage bags left in the hall ways, outdoor trash cans overfilled, broken open bags of food lying around the property with seagulls feeding on the garbage. I advised the front desk twice over two days and nothing was done. It was only on the Monday morning after we were leaving that they had someone finally cleaning things up.
2. We were staying in their King suite which is a nice large room with an open concept. We have stayed in these rooms at other Residence Inns and really enjoy the layout and comfort. Right when we opened the door we noticed and stale odour and even after turning on the lights the room was very dim. The couch and carpet were old and ripped up. The furniture and cabinets had many scrapes. The refrigerator had about 5 or 6 dents in the door. Overall this room was well beyond \"tired\" and in my view should not be used until it is brought up to Mariott standards.

Friends_and_family Family

2/10

Poor

22 May 2023

Neelima

Paid $1800 but by means property was worth that much. Showing leaked sealing. The flooring was sticky, the washrooms clogged easily, the ceiling showed leakage spots, not enough utensils for 5 people in a two bedroom suite.