Red Roof Inn Buffalo - Niagara Airport

6/10

Pleasant

12 Mar 2026

Andy

If you're a true non-smoker, this place is not for you. 🚭There's no masking it. Nothing short of an ozone machine plus a full wipe-down can solve this. Chewing the thickness of the second hand smoke was highly disappointing, for an advertised non-smoking hotel. I don't fully blame the staff as previous guests disrespect policies, and their brethren. If you're a light sleeper, the highway next door can be loud. Otherwise, you get what you paid for. Staff was friendly. Shower had decent pressure and drained well. Quick location to fast food options. Outdoor property was well maintained. The sink handle coming off was a bonus. 🙄

Self

2/10

Poor

12 Mar 2026

Monica

Nightmare. I felt like an extra in the movie gangs of NewYork.

Family

4/10

Poor

10 Mar 2026

Verified traveler

Check in was good quick and easy but once I got to the room i noticed a few things so first old LG tv wasn’t working at all. All channels show static screen so basically tv is there for show not use. The room had no locking mechanism looks like it was torn off the door and the floor was super sticky and weird. It’s not a terrible stay but you get what you pay for.

4/10

Poor

09 Mar 2026

Debbie

Room not ready at check in. Key card not working. No coffee. Room walls dirty. Thermostat control broken. Lamp broken. Parking lot full of delivery trucks who blocked guest parking. Going down hill. Police came for disturbances.

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Gary

Parking was easy. Room was clean.

Partner

10/10

Exceptional

22 Feb 2026

Terrence Joe

Noooooooofuuuuuck god damn servay

4/10

Poor

17 Feb 2026

Lyudmyla

The bathtub was extremely dirty, no towels (bring your own) except for the small face towel
It’s ok for the price you pay. But I would pay an extra 20-30$ and get a better place to stay.

Partner

6/10

Pleasant

16 Feb 2026

Alexis

The smoke detector in the room was out of batteries and the front desk said they didn’t have any so we had to listen to the chirping for 2 nights which was awesome

10/10

Exceptional

11 Feb 2026

Moses

Great customer service.👏

Business_and_leisure Friends

10/10

Exceptional

08 Feb 2026

amber

Great price and fairly clean rooms.

4/10

Poor

02 Feb 2026

Karen

Room smelled, no smoke detector, huge gap under door which left the room cold at night. Tv was not a large tv. Room was not as big as the pictures projected it to be for a deluxe room. Parking lot was not plowed and extremely slippery. A large white commercial truck was parked parallel to the building taking up a complete section of customer parking- making customers have to park far away from their rooms. A huge disappointment. Will not be coming back or recommending this hotel to anyone- not that they will care… but I said what I needed to say. Oh- and toilet would keep running if my husband wouldn’t have fixed the toilet. COMPLETE DISAPPOINTMENT !

Partner

2/10

Poor

20 Jan 2026

Ahmad

Never again in this hotel

6/10

Pleasant

05 Jan 2026

Andrew

Breakfast was decent. Plenty of parking. Fair value for the price.

Partner

10/10

Exceptional

25 Dec 2025

sonia

Room was very clean, staff very courteous

Business_and_leisure Self

2/10

Poor

25 Dec 2025

Jose

Everything went well until I woke up in the kindle of the night., there was two big cockroaches I don’t think I will stay in one of those hotels., a really bad experience for me ., I even took pictures and I show to front desk and all they said was sorry about it never went to check or revelan the room !! Bad bad servise

2/10

Poor

22 Dec 2025

John

The roof was DISGUSTING. Stains on the walls in the room, stains on the wall in the bathroom, stains (paint?) on teh floor. Graffiti on the door, stains on the ac unit button, and the SMELL. Worst hotel I have EVER stayed in, by far.

Friends_and_family Family

6/10

Pleasant

10 Dec 2025

Patrick

Decent value for the money. Room was ok, clean enough. But there were several shady groups milling around. But I felt safe.

Business

4/10

Poor

09 Dec 2025

Devyn

Stained sheets. Noisy neighbors

10/10

Exceptional

09 Dec 2025

Joselyin

Loved every moment, clean, well affordable and the staff were amazing

Business Self

4/10

Poor

08 Dec 2025

Joao

Room was not clean. Literally had a piece of moldy food on a the nightstand. The shower was yellow. Super outdated and not clean! I stayed here 4 years ago and it was better than this time. I will not be returning! Also, the front desk people were rude! I called and asked to check in early and the lady said no, then let everyone else check in early!

10/10

Exceptional

07 Dec 2025

Michele

Good stay, Thank you.

Leisure Friends

10/10

Exceptional

07 Dec 2025

Benjamin

Everything was fine.

Self

2/10

Poor

28 Nov 2025

Colleen

Room was filthy, there wasn’t a lock for the door.

Friends_and_family Family

6/10

Pleasant

22 Nov 2025

Margaret

Not offered

Partner

8/10

Excellent

20 Nov 2025

Fekri

This is service very well

8/10

Excellent

16 Nov 2025

Nicky

Decent. Clean, basic but worth the money

Business Family

10/10

Exceptional

10 Nov 2025

Lorraine

Parking was easy and the staff was pleasant and very accommodating.

Business Pet

8/10

Excellent

09 Nov 2025

Kshitij

Decent place, plenty of parking, heater worked well, and check-in/out was easy and quick.
EV charging is not available at the property but, there's a 10 stall public charger within waking distance.

Self

4/10

Poor

04 Nov 2025

Shawn

We stayed in room 201 Buffalo NY, we most likely will not stay at a red roof again. Upon arriving there was a large tick on the wall. The sweet lady bug was ok. Phone didn’t work, safe didn’t work, don’t look under the bed they don’t clean underneath. My husband had to dry off with a hand towel, no body towels in the room. No bath mat, no toiletries, heater covers looked like they were going to fall off the wall. Toilet backed up late at night had no way to plunge it or contact someone to provide a plunger. That was the final straw. Not only a fire hazard but health hazard as well. Stayed 3 days too many and not one housekeeping visit. We flew in from Las Vegas for a football game and their rates were not cheap as expected, the rooms are definitely not worth what they charged us.

8/10

Excellent

02 Nov 2025

Deborah

This is a good stay to catch an early flight.

Leisure Partner

8/10

Excellent

27 Oct 2025

Mark

The heat and air system was just weird. Idk if I'd stay again but it wasn't the worst place I've stayed at. It has definitely improved from the last time i stayed by that was a long time ago.

Self

6/10

Pleasant

16 Oct 2025

Sandeep Kumar

The property was great except for bathrooms. The bathroom door didn't lock and also it was not very clean. I asked for an extra towel and the staff lazily said he didn't have any, upon persistent requests he opened the rack which had a bunch of towels. Red roof is usually great but this one not so much

Leisure Friends

8/10

Excellent

15 Oct 2025

juana

I like the stafs. Good service.

Family

8/10

Excellent

15 Oct 2025

Marco

I brought sanitizer just in case. Just myself and my pet. 3 and closer to 4 out of 5. For a stay is ok.

Leisure Pet

2/10

Poor

04 Oct 2025

David

Absolutely horrendous experlie

Friends_and_family Friends

2/10

Poor

29 Sep 2025

Sharon

Check in was the easy part. Sink faucet was broke when we got room. Maintenance tried to fix it, broke again after 1 use. Discovered toilet seat almost fell off. We were promised next day both items would be fixed. Neither were fixed when we returned & manager of the desk that night just laughed, very rude & said no other rooms, so too bad. That night the air conditioning unit never shut off so we had to unplug it. Needless to say our nights were a disaster.

Leisure Partner

2/10

Poor

23 Sep 2025

Timothy

Horrible

Room is disgusting and unsafe. Save your time and money

8/10

Excellent

19 Sep 2025

Natalie

This is a very good basic accommodation. The beds were very comfortable. There was parking right outside the room. The clerk was friendly and efficient. I would stay here again. The only downside was stains in the tub.

Leisure Family

6/10

Pleasant

18 Sep 2025

Carol

Close to the airport.

10/10

Exceptional

18 Sep 2025

Sara

Very comfortable and quiet. Well worth the price.

Leisure Family

8/10

Excellent

18 Sep 2025

yvonne

Hotel is a bit dated, room needs repair, bathroom ceiling needs cleaninf, lamp was rusted, curtain off rails

Friends_and_family Family

6/10

Pleasant

08 Sep 2025

Melanie

Fine place for a quick overnight. No towels in room, dirty floor but good parking for a trailer and go service once we asked.

2/10

Poor

04 Sep 2025

Kelly

Nasty

Leisure

2/10

Poor

02 Sep 2025

REGINALD

I booked, confirmed and called to confirm my reservation. Once I got there they had no room for me.
A terrible was to run your business.

6/10

Pleasant

27 Aug 2025

Susan or Robert

Mold in bathroom walls near ceiling

Leisure Pet

4/10

Poor

26 Aug 2025

Verified traveler

Not worth the money paid

The hotel is close to Buffalo airport which makes it convenient, but it is in a poor condition I think needs more maintenance and be update it, the room was not too clean, also the hallways were dirty. It was not worth the money, if I knew I would it picked a better hotel for the same price, please do not believe the pictures posted because they are deciving.

Self

6/10

Pleasant

22 Aug 2025

Lisa

It is close to the busy noisy high way
The room was a good size
Small bathroom and old toilet and tub

10/10

Exceptional

21 Aug 2025

Finley I.

Everything was ok

Business

6/10

Pleasant

18 Aug 2025

Kaye

Easy check in. Clean.

Leisure Partner

4/10

Poor

15 Aug 2025

Yasemin

Not clean

Leisure

8/10

Excellent

13 Aug 2025

Karen

I really liked the location it was very convenient. Lot's of shopping and dinning options. The staff were friendly and polite. The only thing I could say it could improve it's the water in the bathtub took a while to go down. Overall, it was a great stay !

Leisure Family

8/10

Excellent

13 Aug 2025

Jeffrey

Great to have airport parking. The air conditioning was awful on one of the hottest nights of the year. Beds were not very comfortable (old mattress).

Business_and_leisure Family

4/10

Poor

11 Aug 2025

Raelene

Very dirty room, door lock was broken, noisy neighbors & we only had a half a roll of toilet paper for two people. Also the TV channels were available.
Non English speaking people so even if we were to complain I’m not sure they would have understood us.
Overpriced at $250.00 a night plus a $50 deposit that I have yet to see refunded to me.
Do not book with this company or you will be sorry.

Partner

2/10

Poor

11 Aug 2025

Michael

What a mess

Place was filthy. Did not even stay. Went down the street and paid for a decent hotel. Never ever ever again

Friends_and_family Family

6/10

Pleasant

07 Aug 2025

Gloria Yanira

We had to wait alot to go in. And the room was not clean

6/10

Pleasant

06 Aug 2025

Suzanne

Clean but loud

The room was clean with some newer features such as the flooring and furniture. The soap and shampoo dispensers were falling off the wall, which made them difficult to use. The reason we didn’t enjoy our stay was the verty loud people back and forth outside our room for several hours in the night. It wasn't quiet until almost 1:00 am. Need to enforce sone quiet hours at this property.

Friends_and_family Family

8/10

Excellent

04 Aug 2025

LEOBARDA

Is very quiet, or maybe I was too tired, we used the room just sleep and shower, we spend all the days out .

Leisure Family

10/10

Exceptional

01 Aug 2025

Angie

Staff were very friendly and helpful. Was in a great location with numerous restaurants and shopping nearby. King size bed was very comfortable and internet access was great. Very nice stay for the price!! I would certainly recommend!

2/10

Poor

31 Jul 2025

Stephanie

I did not like the smell of the room, it didnt smell clean and was very small

Leisure Family_with_children

4/10

Poor

25 Jul 2025

James

Ice machine didn’t work, room chairs stacked up in breezeway, chair setting outside room, people loitering in office area, charging me $100 room deposit after checking in, toilet not working properly, bathroom sink had no hot water. Have stayed there 4 times,not again.

Leisure Partner

8/10

Excellent

24 Jul 2025

David

Clean room.

Leisure Partner

10/10

Exceptional

24 Jul 2025

Tom

This hotel did the trick. My wife and I needed a budget minded place to stay for the night and also needed it to be clean and safe. The fact that it was quiet was a bonus as well.

Leisure Partner

2/10

Poor

24 Jul 2025

Kimberly

The motel was filthy, staff was terrible, unsanitary conditions, no clean linen, lack of staff, staff did not speak any English when you did find them, and they did not secure there mat in the main lobby after mopping and I had fallen. They did not even suggest I fill out an accident report or offer to accommodate my stay after staying several nights. They ask that my family not return (female manager). She stated that our family dog was urinating all over the property. That statement was untrue. The dog had one spot and one spot only to urinate. This is a FACT because the dog was on a leash when urinating and I would not let the dog urinate all over the property. She waited two weeks to say something finally “if that was the case”. She had personal problems that she disclosed to my family member and was upset when my family member chose not to befriend her due to what she disclosed. The staff should not be allowed to be at the front desk let alone a manager. She needs to take advantage of the company’s resources for dealing with her personal issues. The worst place that I ever stayed!!!

Leisure Family

10/10

Exceptional

23 Jul 2025

Carrie

Room was nice. Hopefully the ac unit brings down the temperature from 82°

8/10

Excellent

21 Jul 2025

Rebecca

It was what I expected and I wasn't disappointed.
Pros: Great price. Safe and quiet
Cons: no airport shuttle, did not get enough towels, no coffee in room, had to go down to lobby to get it

Leisure Partner

8/10

Excellent

20 Jul 2025

Melanie

Room was clean and as described. There were no big towels, only hand towels and no remote for the tv so had to turn it off manually. Random people outside on the property next door to the place but didn’t both us. This is a good option for a quick one night stay for travellers.

Leisure Partner

8/10

Excellent

20 Jul 2025

Sherry

Staff were friendly, room was updated and clean. Bed was comfortable

Leisure

2/10

Poor

19 Jul 2025

Tameka

I was over charged. The room that i booked was sold out. I wasn't informed until i saw thr charges on the card

Partner

8/10

Excellent

18 Jul 2025

GURPAL

Location close to airport.

4/10

Poor

14 Jul 2025

Joseph

No maid service. Sheets were put on upside down raising questions of cleanliness. 2 nd day went down to reception for fresh towels in the evening and they had none.

Leisure Family

10/10

Exceptional

08 Jul 2025

Julie

rooms are super clean. energy is mellow.

Business_and_leisure Self

4/10

Poor

07 Jul 2025

HEMANT

Too much smoke smell. Looks like old property. Pictures of the property are not upto the mark.

Leisure Family_with_children

4/10

Poor

04 Jul 2025

Ilda

First of all as person going into a strange place the 1st thing the Staff (a man) noticed is that i was an organ donor! He proceeds to ask me questions about being an organ donor, i had to stop him as say that is not a good topic to talk about as a strange person asking personal questions with all the craziness in this world! Very inappropriate! Needless to say my friend and I (2 women) slept in fear!

I asked for a room downstairs as i have i hurt foot and knee. He stated they were none available. So, what could I do, but take what they had available. As I struggled carrying my bag stair by stair, he assigned us a dirty room! Not only did I struggle going up but now had to carry my bag down as well! I went to the office and asked for another room again he said only thing i have is upstairs. So i asked him for help carrying my suitcase upstairs, it was a flat out NO! No regard to my injury or the inconvenience he had already put us through. I even asked if i could use the restroom in the office area again denied me.

Once we got to the clean room everything was fine, but slept with one eye open as the organ donor question lingered in my thoughts.

Leisure Friends

8/10

Excellent

30 Jun 2025

Jennifer

Definitely worth it.

Had to check in late and staff was patient, friendly, and helpful. Room clean and good condition. Bed was quite comfy.
2 minor negatives, which didn't concern us, was poor shower pressure and the fridge semi-froze our drinks. Didn't bother us, but something for future guests to see if needs adjusting.
Checkout was quick and easy.
There was some kind of love triangle fight going on in the lower back area, but it really wasn't the hotel's fault, and everyone else was calmly handling it.
We stayed 2 nights, and no complaints.

Friends_and_family Family

4/10

Poor

30 Jun 2025

Robert

Several things were wrong with our room. The sink was leaking onto the floor and they had to disconnect that sink totally luckily there was another sink we could use. TV did not work so they had to go and swap out with another TV. The lock going into a room Was very finicky and difficult at times to get in. The Hotel even had an issue with gas that they had to call the police to come and resolve. The only thing good to say is the staff was very friendly and tried to resolve all issues but will not stay there again.

Leisure Partner

4/10

Poor

29 Jun 2025

Charlene

Not happy with the stay. Random people walking around at night just felt a little sketchy.

Friends_and_family Family

2/10

Poor

28 Jun 2025

Raj

Very bad condition

2/10

Poor

27 Jun 2025

Fouzia Iram

I had a terrible experience. I booked three rooms for two tonight for myself and my guests, but it turned out to be extremely embarrassing. I spent a significant amount of money, and it was deeply disappointing.

Leisure Family_with_children

6/10

Pleasant

26 Jun 2025

Rey

The property was okay, and was a calm environment for family

Leisure Family

10/10

Exceptional

26 Jun 2025

shane

People are very friendly

Business_and_leisure Self

6/10

Pleasant

26 Jun 2025

Luis

Very old and poor maintained property

Business_and_leisure Family

8/10

Excellent

23 Jun 2025

Sade

The assistant manager, Ambrosia (sp), was very kind and helpful. We had a couple hiccups at first with our room, but she and one other front desk staff member whose name I cant remember, did everything they could ensuring our stay as comfortable as possible. We ended up getting a different room and she made sure everything was up to par before she let us switch. Definitely appreciate them rectifying our issues and concerns.

Leisure Partner

10/10

Exceptional

22 Jun 2025

Debra

Clean, quiet and reasonable place to stay..

4/10

Poor

22 Jun 2025

Edward

Room extremely dated and lights only occasionally worked. Key card would work once and one time only. Had to get card rescanned every time we came back to room. Housekeeping left door open after cleaning. In room safe did not work either. Nothing good to say other than it is convenient to the highway.

Business_and_leisure Friends

2/10

Poor

22 Jun 2025

Vivek

One of the worst experiences with the customer service, was never able to reach out to the customer service people of this hotel.

4/10

Poor

22 Jun 2025

Stephanie

Never ever coming back!?
Bed bug infested
Ignorant staff

Business_and_leisure Family

6/10

Pleasant

21 Jun 2025

Chunju

Not feel safe, floor is dirty.

2/10

Poor

20 Jun 2025

Sarah

Filthy

Leisure Family

8/10

Excellent

19 Jun 2025

Stephanie

Everything gr at except tv/ cable sucks&!! Tv doesn’t work for the last 3 days

Friends_and_family Family

2/10

Poor

19 Jun 2025

Abigail

The cabinet was filled with saw dust , not a small amount the entire shelf was covered. The remote would only change the tv when about 2 feet away. The pillows were stained. I actually went and purchased 2 pillows, a blanket and a sheet to cover the bed completely

Friends_and_family Family

8/10

Excellent

18 Jun 2025

Susan

renovated. felt safe. Room smelled weird and the odor lingered on my clothes.

4/10

Poor

17 Jun 2025

Suresh

Not so great. No breakfast was provided. Blanket was diety with yello spot of curry sa uce. Associte on duty was informed . He promised to replace with clean one but it did not happen . In this competetative market if you want to stay in business you have to do much better than now.

Friends_and_family Family

4/10

Poor

15 Jun 2025

Christie

My stay at the Red Roof Inn was frustrating from start to finish. There was no mirror in the bathroom, forcing my partner to shave using an ice bucket and the room’s main mirror. The shelf by the sink and the remote control were both held together with duct tape, and the lamp base was covered in rust.

Housekeeping never came during our stay, and I was told they only clean every three days—so no fresh towels, coffee, or restocking. Overall, poor maintenance and lack of basic service made for a very disappointing experience.

Business

10/10

Exceptional

13 Jun 2025

Wendy

Good

Self

10/10

Exceptional

12 Jun 2025

Stephanie

Awesome staff
Clean and they are quite thorough making the room perfect for the next guest.(I’ve watched them!)
Deers come right up to the side yard where the little dogs have a spot to play.
Fridge and microwave
Tv sucks!! No good channel

Business_and_leisure Pet

6/10

Pleasant

09 Jun 2025

NARENDRA

Lack of food is very inconvenient. Staff was not too enthusiastic about helping. Phone did not work well and I had to walk.downstairs three times.

6/10

Pleasant

08 Jun 2025

Mithun

The property feels quite dated and in need of better upkeep. The room lacked basic amenities—no coffee maker, no body lotion, and not even hand soap in the bathroom. The AC unit was very noisy, which made it hard to get a good night’s sleep. In the lobby, the coffee was not hot and the hot water dispenser was empty. Overall, the experience felt unorganized and below expectations. With a few improvements in maintenance and attention to guest comfort, this place could be much better.

Leisure Friends

2/10

Poor

07 Jun 2025

Angelo

Noisy room

Leisure Family

6/10

Pleasant

06 Jun 2025

Anthony

For what you pay overall I guess it was the ok. We had issues getting towels and the first time our room was cleaned the next morning after arriving late the night before and crashing we noticed our bedding was covered in dry urine stains. It was fixed immediately but still the fact that it happened was alarming. Several trips needed to be made to the lobby for things that they were unable to provide like simple toiletries.

Friends_and_family Family

10/10

Exceptional

03 Jun 2025

Ali

Great location