Name: The Delavan Hotel & SPA
Address: 6461 Transit Road, Buffalo, 14086, US

6/10

Pleasant

28 Jul 2026

Wade

Really not somewhere I would stay again, bathroom was clean and nice. Room was clean, carpet issues in the hallway, but most notably the bed was one of the most uncomfortable beds I've ever experienced.

10/10

Exceptional

26 Jul 2026

Joseph

Room was great. staff was accommodating. Breakfast bar was ok. Would have been nice to have a full breakfast available. We didn't hit the bar.

10/10

Exceptional

26 Jul 2026

Kathryn

Elegant

10/10

Exceptional

25 Jul 2026

Linda

Very pretty, spacious and elegant property. Staff was super helpful and accommodating.

8/10

Excellent

25 Jul 2026

Christopher

Quirky, dated. Bed was just Ok. Staff was excellent location is just Ok

10/10

Exceptional

21 Jul 2026

Heather Mary Willihnganz

I've stayed at all the Salvatore hotels and this is the best!!

Family

10/10

Exceptional

18 Jul 2026

David

Nice and clean,staff were great.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Heather

Room and shower were great. Hallway carpet is nasty and a trip hazard.

Partner

10/10

Exceptional

18 Jul 2026

nicholas

We had an excellent stay staff was friendly and rooms were very clean 10/10 would stay there again

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Douglas

Seemed a bit like a business travelers hotel / sometime wedding venue. It was clean and in working order. We did not try the restaurant which might be good. Nothing particularly special, and a bit high priced for the Lancaster location on Transit road.

Partner

10/10

Exceptional

16 Jul 2026

John

Excellent. A full 10. Will both recommend and stay here again

Self

8/10

Excellent

12 Jul 2026

Kelly

Our stay was wonderful. Our only issue or rather we would like to see changed. Is that the restaurants the cocktail bars they’re not open until 4 PM

Partner

8/10

Excellent

12 Jul 2026

Joshua

Overall appearance of hotel was good. The reason I have a 4 star was because of cleanliness. Our room was dusty, had wads of hair in the floor, and the bathroom floor was dusty/not clean. If it wasn’t for this it would have been great.

Friends_and_family Family

4/10

Poor

12 Jul 2026

Linda

Shocking this is a four star hotel and quite disappointed. The carpet in the hallways are carpet squares that are stained and literally coming up in areas with visible nails looking like they tried to nail sections down. I went down to get a coffee early in the morning and they told me I couldn’t charge it to the room and I had to go back up to get physical payment. The gym was disgusting, tread mills not working, filthy, even the cleaning wipes were all dried out. Staff was friendly but other than that, this hotel should not be advertised as a four star. I would definitely never stay here again.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Rosemary

We only stayed one night but we did not have any complaints.

10/10

Exceptional

11 Jul 2026

Michelle

Great experience starting with Sonny at reception. Hotel was nice and all staff were super nice. Sonny was exceptional:)

Self

8/10

Excellent

06 Jul 2026

Pieter DJ

Our check-in was fast and easy. I paid an additional fee to upgrade our standard room to the Harriet suite, to celebrate our engagement the day we checked in. The hotel smell amazing, like a spa, upon entering and is clean. The elevator carpet is dirty and smells like a musty locker room. This needs to be cleaned. The Harriet Suite is large, elegant and beautiful. The bed and pillows comfortable. The only few things I would recommend is: a matras protector before placement of the fitted sheets. The glass protectors on the bedside tables and coffee table needs to be cleaned on both sides as it looks dirty and full of smudges and finger prints. Crumbs and dust underneath. And there was empty drinking cups underneath the loveseat and chairs from previous guests, which begs the question as to how often it is cleaned underneath. These small things would make it 5 star. We’ve stayed here multiple times since this hotel originally opened. A little something to help us celebrate our engagement (card in the room, something) would have been a nice touch by the hotel. As they were aware of it. But alas nothing.

Partner

10/10

Exceptional

05 Jul 2026

Gerald

Great experience

Self

6/10

Pleasant

04 Jul 2026

Dharitri

The rooms were gorgeous, but for that price were inefficient. The bathroom though had a shower should have had a raised side platform and the shower knobes were confusing too. They had mentioned that I will have to ask to get my room cleaned. But someone cleaned it while I was away, without me telling them to do so.

Self

10/10

Exceptional

04 Jul 2026

Emma Elena

Great hotel overall.

Family

8/10

Excellent

03 Jul 2026

Richard

Carpets are in horrible shape, staff says new ones are on order. Check before you reserve to see if that’s been done.

10/10

Exceptional

03 Jul 2026

Sally

Loved the spacious Harriet suite. Very clean. Wished they had some sort of breakfast included with the stay. Desk staff very nice. Would recommend.

Partner

6/10

Pleasant

01 Jul 2026

Kristina

Not very well maintained. Stains and scuffs on doors and walls. Carpet coming up in some spots in the hallways.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Kristina

Not maintained very well. More like a 3 star hotel, but staff was really friendly.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Tonya

Clean and modern. Great hotel. Please know that the “free breakfast” is only free if you book directly through the hotel.

10/10

Exceptional

29 Jun 2026

Jay P.

We were very happy with our stay. The hotel was suitably located for everything we wanted to accomplish. Staff was friendly and professional and the room was perfect. Top marks all around. 👍

Family_with_children

10/10

Exceptional

29 Jun 2026

Christopher

VERY clean room, Staff is always friendly and helpful. Best hotel off Transit

Self

10/10

Exceptional

28 Jun 2026

Bryan

Clean

6/10

Pleasant

24 Jun 2026

Sven

This hotel was fine/comfortable for sleeping, but it definitely had some odd things. I was there for 5 night a a dirty laundry bin was outside my room for 5 days. After two nights I called the front desk to ask if they did daily housekeeping and was told \"yes\" but my room hadn't been touched after 3 days. I called the front-desk inquired and then it was fine after that. The floor I was on had multiple hallway carpet tiles peeling up, and the floor in my room had many stains. The furnishings in this hotel seem very 90's so it could surely use an update.

The hot water in my shower wasn't really very hot, but it was workable. The hotel has a breakfast bar, but the offering is limited.

They have a decent gym but when I was there both treadmills were out of order which was unfortunate.

Most mid-level hotels these days have coffee near the front desk available from at least 6am - 6pm. so was surprised this wasn't offered.

Overall the hotel served its purpose as a quiet place to sleep in a location close to restaurants and shopping, but the property was tired and there were some things that we a bit unusual (Lack of room cleaning without asking or hot water).

I'd say this place is average and was priced accordingly. I travel to Buffalo for business and have stayed many places along the way. There are surely nicer places in the same area, but for this trip they were twice the price so I chose to stay here and had an average stay.

Self

6/10

Pleasant

22 Jun 2026

Hanlong

It’s okay but I don’t think this is a 4-star level hotel. Service and facilities are mediocre.

Partner

10/10

Exceptional

18 Jun 2026

JEENA

Seems like a newly renovated place, very clean, had a nice gym on the floor. The staff was professional and courteous. Maybe a microwave could have been a good addition to the rooms utilities. The spa and resto options looked great, we did not have enough time to try that out. Overall a very nice place to stay with family.

Family_with_children

10/10

Exceptional

17 Jun 2026

Sharon

The staff there are always amazing. I enjoy my stay everytime. It's a tiny oasis that brings so much peace.

Self

4/10

Poor

16 Jun 2026

Steven

The hotel is very attractive, modern and clean. Shockingly NO breakfast is served or available, free or to purchase! Instead a few pastries to go are for sale. The room was pleasant but amenities are lacking. No water in the room. Just an empty small fridge. One tiny bar of soap in the bathroom. The mattress was lumpy. The pillows were like large hard boulders. It was impossible to use them for sleep. Utterly ridiculous. We will definitely not return.

Partner

8/10

Excellent

16 Jun 2026

Stephen

The front desk staff was great. There was a glitch with the morning shuttle driver, and they preemptively ordered a replacement, at no cost to us. I appreciate that they offer up to two weeks parking for a fee.
The room was nice, although the style was a bit dated, and the furniture had a few dings. The bed was comfortable, and the bathroom clean and spacious. The blackout curtains were effective, and the area is quiet.
A few things prevented a better review. One, the carpet in the hall is the third floor was obviously worn and not completely clean. Second, there were no charging points in the room.
On the plus side, there are some very nice restaurants on the property. We didn’t try them. They were too expensive for us. The one that was open on Monday had a $60 per person prix fixe menu.

8/10

Excellent

16 Jun 2026

Maggie

The room was fairly clean and aesthetically pleasing. The bathroom was outstanding. I wish the hotel bar and restaurant was open later.

6/10

Pleasant

14 Jun 2026

Nicole

Definitely not sound proof rooms. I could hear the neighboring rooms entire conversations, snoring, and even getting up to use the restroom. You hear every footstep and door shut on the same hallway, especially when room service is doing their rounds. The doors do not shut quietly. Sleeping in is not an option. I also had 3 different types of hairs on the toilet and a near empty roll of toilet paper, making me wonder if the bathroom was even cleaned. Lastly, no continental breakfast, which is fine, but they advertise for lattes and couldn’t even make lattes both days we stayed. If you try booking with the spa, you need to do it weeks ahead of time because they’re fully booked with their services. Sheets/bedding were cheap. Otherwise, it was okay.

Partner

2/10

Poor

11 Jun 2026

Matthew

This is by far one of the worst hotels we have stayed at. The exterior and lobby area were good, but once we got to our floor, things got bad. The carpet in the hallway was peeling up in multiple areas, looked like it had been pieced together from several remnants, and had stains throughout the entire length of the hallway. The room itself was the same or worse. Carpets were stained, beds were uncomfortable, furniture, worn, and a chair was so badly stained with some unknown substance that I would not sit on it without a towel covering the chair. We could have had a cleaner room for much less money at a cheaper chain hotel. Upon checking in and discovering the condition of our room, we requested a change, but they said they were booked solid and nothing was available. When we asked to speak to a manager, they said there was none on duty. Staff was not helpful and was not concerned about our complaints.

When checking out we raise the issues again to a different staff member. They said they would give us $100 discount on our stay, but that has not happened.

We also attempted to have dinner at one of the restaurants on site, but the hostess never acknowledged us the entire time we were standing there waiting.

Bottom line, this is one of the worst hotel experiences we have ever had.

Family_with_children

6/10

Pleasant

10 Jun 2026

David

Not bad but rooms are a bit tired.

Partner

8/10

Excellent

08 Jun 2026

Timothy

Bar menu was good with fresh seafood and the salad was fresh!
The lobby breakfast was just right for a quick meal.

Partner

10/10

Exceptional

02 Jun 2026

Tamika

Amazing staff and property. Great location

Partner

8/10

Excellent

02 Jun 2026

John

Just one night to catch a flight at BUF. The Staff were friendly and welcoming , and love the decor and wide hallways.
The room was nice but the carpets were stained and the TV was on its way out as the screen was going
This was a double queen on the 4th floor with a pass through door to make it a suite....however this meant that when the woman next door started screeching into her phone on speaker at 6:30 we heard every word.
The hotel did not seem crowded so I suspect they put everyone on one floor for ease of maintenance

Partner

10/10

Exceptional

02 Jun 2026

Richard

TOP TIER ALL THE WAY

Self

8/10

Excellent

31 May 2026

betti nawar

Ok good

8/10

Excellent

28 May 2026

Leah

Convenient, clean choice for what we needed.

10/10

Exceptional

26 May 2026

MEIRAV

Best hotel so far in Buffalo

Family_with_children

10/10

Exceptional

25 May 2026

KIRK

Nice property, but needs a little TLC.
The signage in the elevator needs to be replaced or removed. Maybe use a mounted panel that can display advertising or hotel information, instead of mounted foam board that’s damaged around the edges. It would also be easier to change or update information.
In the halls, the carpet tiles are coming up, either reattach or replace.

Partner

10/10

Exceptional

22 May 2026

Myrna

Enjoyed our stay. Beautiful hotel.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Oren

I found the room quite comfortable and very quiet. The bathroom was very nice as well as the shower. It is very convenient that there are restaurant options. Attached to the property. Both offering excellent cuisine. There is a Fitness room, but I found it lacking machines. The bed and linens were very comfortable as well as the towels. I would definitely stay there again.

8/10

Excellent

20 May 2026

Anne

I was hoping for an above average experience at the Delavan, but was a bit disappointed. The staff were very nice and the room was clean and comfortable. That said, the TV barely worked and had only local channels. It was very hard to get the remote to turn the TV on and once I did, I couldn't turn it off. I had to have someone from the staff come to do that. I enjoyed the gym but the weight selection was strange - no barbells between tens and 25s.
The spa is run separately from the hotel and did not return my calls so I did not get to take advantage of that - I had been hoping to schedule a massage.
In the end, I felt I would have been better off choosing a cheaper option for lodging on a simple road trip.

8/10

Excellent

20 May 2026

Manisha

Wasn't too impressed with the breakfast selection - mostly baked goods etc.

Everything else was great! Good location, friendly staff, very nice suite.

Partner

8/10

Excellent

18 May 2026

Jennifer

The hotel is beautiful but the bed was so uncomfortable. It was so hard. Other than that the hotel is great.

Partner

2/10

Poor

17 May 2026

Aishwarya

The room and the bed was terrible both of us had a terrible neck ache and stiff neck will never stay at this place

Partner

10/10

Exceptional

17 May 2026

Paul

Excellent place to stay at a great price

8/10

Excellent

15 May 2026

Deborah

Room was clean nice. No remote for television. Short on towels after the third day of stay.

Partner

10/10

Exceptional

11 May 2026

David

Great spot all around

10/10

Exceptional

10 May 2026

Michael

The Delevan is a great choice if you want to avoid chain hotels. It’s elegant (which also means slightly worn around the edges). Friendly staff, daily housekeeping services including turned down bed (comfortable), spacious gym, downstairs coffee shop, and live music at the casual restaurant/bar.

Self

10/10

Exceptional

08 May 2026

Jamie

Fantastic place. Clean quiet and best food in the area. Our 5th time staying there and it never fails to impress.

Partner

10/10

Exceptional

06 May 2026

James

Always a great stay!

Partner

10/10

Exceptional

04 May 2026

Susanne

Room and bathroom were clean. Breakfast cafe had a nice selection of baked goods.

Partner

10/10

Exceptional

04 May 2026

Sonja

Liked everything about the property, it was even better than expected. Staff was all great too.

Partner

10/10

Exceptional

03 May 2026

Valerie

Loved it! Comfortable, clean, quiet. Feels fancier than the price would imply. The bakery / cafe near the lobby was delightful. Would gladly stay again!

Friends_and_family Friends

10/10

Exceptional

28 Apr 2026

Melissa

The bar was great. Every day, they had different specials, from happy-hour drinks to 50% off food. The drinks were on point, and the staff was very accommodating. I will definitely be back.

10/10

Exceptional

26 Apr 2026

Heidi

This was my 3rd time staying at The Delavan. My husband and I absolutely love the hotel and the restaurants. The food and entertainment are top tier. Our room is always perfect. What I love most is seeing Sonny's smiling face when we arrive to greet us. This facility will not disappoint.

Partner

2/10

Poor

23 Apr 2026

Jennifer

Everything was worn out.

10/10

Exceptional

21 Apr 2026

Andrea

The room was spacious and clean. Only complaint is they keep the towels in the separate toilet area, so we had to ask for fresh towels, and no garbage can in the bathroom.

Family

10/10

Exceptional

12 Apr 2026

Lori

Room was beautiful and so comfortable. Staff was a 10 out of 5 stars. Highly recommend.

Friends

10/10

Exceptional

10 Apr 2026

Jamie

Large clean and comfortable room. We ate at the restaurant and had an amazing experience. Staff was awesome and very attentive!

Family

10/10

Exceptional

08 Apr 2026

MICHELLE

Clean room. Great staff!!

Partner

10/10

Exceptional

06 Apr 2026

Todd

Yes

Self

10/10

Exceptional

03 Apr 2026

Mike

We usually eat at Italian Prime when we stay at The Delevan, but we were downtown checking out Allentown and grabbed a bite there. Made it back to enjoy the music and several (and i use that term loosely) cocktails at The Chandelier Bar..Ade Adu provided the music and the bartenders were excellent, as always. This has become our favorite weekend getaway

Partner

10/10

Exceptional

27 Mar 2026

Shentelle

Great stay!

10/10

Exceptional

26 Mar 2026

Lloyd

Scary very friendly and value fair through the hotel.com app

6/10

Pleasant

24 Mar 2026

Michael

The bathroom was beautiful, but the shower water was lukewarm at best. The TV was beautiful, but it had no local channels to watch sports or connect to the area. Why do you have to call the front desk to get ice? There was no way to adjust the room temperature; it was set and locked at 71 degrees. The promised \"breakfast coupon\" I received in a text never materialized at check-in, and the selections for \"breakfast\" were premade sandwiches with no accommodations for allergies. The Campus is SMOKE FREE. For those who do not smoke, this is not a concern, but there was not even a designated smoking area outside for those who have the choice to do so. This experience was far from luxurious and felt more like a one-size-fits-all. Perhaps this company should stick to fine cuisine and overpriced spa packages for a romantic getaway. For a weary traveler who just wanted to relax after a long week, I will not stay here again.

Partner

10/10

Exceptional

24 Mar 2026

Jaime

Staff was very friendly. Shuttle driver was helpful and timely. Room was sumptuous

Family_with_children

10/10

Exceptional

22 Mar 2026

Sharell

Front desk was friendly, room was in good condition. Will plan another stay there eventually

4/10

Poor

20 Mar 2026

Megan

Room was clean. Tv screen was damaged and had spots on it. Remote didn’t work but front desk replaced it quickly. Carpet in hallway was carpet squares that were pealing up and could be a trip hazard.
Was also charged at $104.28 restaurant charge at check out that I was not previously informed of. Have emailed hotel to get explanation and refund.

Partner

4/10

Poor

17 Mar 2026

Cheryl

The pictures look way better than it actually is. The hallways had a bit of a foul smell. Wouldn’t stay here again.

Partner

10/10

Exceptional

16 Mar 2026

Edward

Facility was very beautiful and elegant. Rooms were clean, staff were courteous.

Partner

6/10

Pleasant

12 Mar 2026

Idelia

The beds was horrible not comfortable at all

6/10

Pleasant

06 Mar 2026

Virginia

The walls are paper thin! Beware you can hear everything through the walls. I asked to be moved to a different room upon arrival. I didn't even get anything out of my suitcase, and I could hear the people through the walls!

Self

10/10

Exceptional

04 Mar 2026

Christopher

Everything was perfect!

10/10

Exceptional

02 Mar 2026

Lauren

Staff was great. Room was excellent!

10/10

Exceptional

20 Feb 2026

Yolanda

I enjoyed my stay and will return. My massage was fantastic and I can’t wait to go back.

Self

10/10

Exceptional

20 Feb 2026

Linda

The rooms were clean the staff was sooo nice and the bakery downstairs coffee was amazing !

What a great first experience stay in Buffalo

4/10

Poor

20 Feb 2026

Jerricka

The up keep of the hotel as a whole. Looks worn down.

8/10

Excellent

16 Feb 2026

Jasmine

Yes very clean and loved the air deodorizer they used

Partner

6/10

Pleasant

16 Feb 2026

Jacqueline

The staff was friendly and the hotel itself was very clean. There are some noticeable signs of wear and tear in the rooms, but overall the property is well maintained. The Chandelier Bar was excellent and a highlight of my stay.

However, there were a few areas that could be improved.

As a solo traveler coming from California into snowy weather conditions, the lack of bellman or luggage assistance was challenging. Navigating snow and managing luggage alone would have been much easier with some form of support service available.

On my first night, I experienced a significant shower door leak that flooded part of the bathroom floor. I reported it the following morning and was moved to another room. While I appreciate that the room change was accommodated, there was no acknowledgment or apology for the inconvenience.

Additionally, I happened to be staying over Valentine’s Day. All restaurants and bar dining areas were set up exclusively for couples with a fixed menu. As a solo traveler, there were no flexible dining options available that evening, which made it difficult to simply grab a bite to eat. It would be helpful to consider maintaining at least one casual or flexible dining option for guests traveling alone.

Overall, there were positives to the stay, but these improvements would significantly enhance the guest experience.

Business_and_leisure Self

10/10

Exceptional

15 Feb 2026

Christopher

staff was nice

Leisure Partner

4/10

Poor

12 Feb 2026

Fayyad

The carpet in the room was dirty and they were rude to the other guest I brought with me. She arrived early after a 17 hour drive and told them i would be there within the hour to provide them with the credit card for the damage deposit. They could have let her put her stuff in the room supervised but instead refused to even do that and sent her back outside to wait. I arrived within the hour and only then did they let her get her stuff inside the room with the keycards. I have not had this experience with other hotels. They are usually understanding of situations like this

Leisure Partner

10/10

Exceptional

06 Feb 2026

Brian

Clean room -friendly staff

8/10

Excellent

27 Jan 2026

Maire

Nicest hotel in the area by a mile! Beds are comfy. Rooms are quiet. Staff are always friendly. This is our go to when we go to Buffalo.

4/10

Poor

19 Jan 2026

Michaela

Nice location but room was not quiet and bed was extremely hard. We had people in the room above us and could still hear them at 3 am. Not so much for the noise canceling rooms. The was a 10$ voucher but no info on the restaurants or the spa they had on site. Not the best marketing to upsell any of their restaurants or services. Breakfast was suppose to be in the lobby but we only saw a coffee shop. Not going to come back

Leisure Partner

4/10

Poor

19 Jan 2026

Jennifer

Unfortunately, our first room was not cleaned well. Remnants of press on nails and hair on bathroom floor and in carpet. Asked for another room which the manager did the switch but felt annoyed that I asked. New room was clean BUT the fridge hummed loudly our last night and kept me up. The elevator was working intermittently, so we climbed 4 flights. Again, management seemed to just expect that we deal with it. Not apologetic or sympathetic

Leisure Partner

10/10

Exceptional

19 Jan 2026

Holly

The room was very clean, smelled really nice, and was thoughtfully laid out. The staff were all super helpful and courteous, they've been very professional each time I've stayed. The restaurants and bars are immaculate and serve delicious food and drinks, and all the staff there were attentive and accommodating and very friendly. The only cons I could list were that the spa closed very early, it seems like a 4pm close time on a Saturday is a little strange especially when check-in is at 3, and the doors to each room close so hard it shakes the walls and will wake you up even with noise cancelling headphones in. This seems like it could be fixed with some simple hardware, so hopefully they update that. Otherwise it was perfect and I will definitely stay again.

Leisure Partner

6/10

Pleasant

18 Jan 2026

Linda

Didn’t have breakfast

Partner

6/10

Pleasant

18 Jan 2026

Loretta

The staff was courteous and fine. My concern was that we went to check in and waited 40 minutes because there was no staff at the front desk to check in with, and found out they were at the airport picking up pilots and we waited all this time, and no one would check us in, and they stated, \"they will be with you shortly\", shortly is not 40 minutes. We just drive almost 3 hours to get here and waiting this long was not acceptable. We love the hotel and come here to stay, and this was the first time something like this occurred.

Leisure Partner

10/10

Exceptional

02 Jan 2026

Shannon

All of the above. And the insight Italian restaurant was fantastic! But make a reservation.

Leisure Partner

10/10

Exceptional

30 Dec 2025

Faith

The staff was amazing! We ended up having to stay at the hotel one day rather than going to Niagara because of a snow storm and there’s no place I’d rather be stuck in a storm. The chandelier bar has amazing staff and the steakhouse had the best meal I’ve ever had in my life. Definitely a place to stay around the holidays. They go all out with Christmas decorating. Will be staying here again when I return to the area.

Leisure

10/10

Exceptional

29 Dec 2025

Jay

Great service, friendly staff. Very clean and nice amenities in hotel. Strongly recommend staying here for accommodations.

Leisure Family

10/10

Exceptional

28 Dec 2025

Anita

The hotel was quite luxurious and the staff were extremely professional, courteous and helpful. The furnishings were modern & comfortable and the entire facility was clean. The bedroom was spacious with many amenities and the bed was firm and comfortable. I would definitely stay at this property again.

Friends_and_family Family