Name: Motel 6 Buffalo Airport
Address: 52 Freeman Rd, Williamsville, 14221, US

6/10

Pleasant

19 Jul 2026

Regina

It's a cheap motel good for a place just needed to sleep 1 night. It was not very clean, elevator smelled bad and there was a leak from one of the air conditioner vents on hallway. There was also a big hole behind toilet. No attendant in person. I went through a virtual kiosk, harder to talk to so didn't report issues.

Partner

4/10

Poor

13 Jul 2026

Isabel

El hotel es viejo y sucio en los alrededores, se sentía olor fuerte como a drogas. La habitación estaba limpia.

Family_with_children

2/10

Poor

14 Jun 2026

Jai Venkata Arun

One of the worst hotel I ever stayed in. The staff in not helpful, The staff asked for the deposit in cash when I asked for the receipt she said she will not give any receipt so I asked that I will do the card and she said she cant do that and an argument happened for an 20mins, there are no amenities for us to use. The bathroom is the worst ever, There are stains all over the bed. Drugs usage all over the building, we vacated the hotel and moved to a good hotel next door. I want my refund initiated now.

Family

8/10

Excellent

09 Jun 2026

Scott

Great staff. Very helpful!

Friends

8/10

Excellent

05 Jun 2026

Motie

Quiet

Family

6/10

Pleasant

28 May 2026

Bruce

Not a clean place, garbage all over the outside and in the hallways. Will not go back here!

Self

6/10

Pleasant

10 May 2026

Niki

Exterior looked like it needed more attention, Elevator looked a bit grimy.

Friends_and_family Family

4/10

Poor

09 May 2026

Srikar

.

Self

8/10

Excellent

28 Apr 2026

Jafor

Hallway needs to be more clean and need to be a designated area for smoking.

2/10

Poor

25 Apr 2026

Richard

Worst customer service I’ve ever seen!

Partner

2/10

Poor

23 Apr 2026

MARIVETTE

All the motel smells a smocking. The entry was very dark. The atmosphere was wearer with the people in there’s. I didn’t feel safe some themes.

Partner

2/10

Poor

19 Apr 2026

john

The place was dirty & didn’t feel safe & I served in combat. Spend a few extra dollars & go somewhere else. Feels more like a homeless shelter than a hotel.

2/10

Poor

19 Apr 2026

Tim

Was hoping for a reasonably non-expensive sleep for an early morning flight out of Buffalo, but this place and possibly permanent residents are a bit sketchy. It didn’t feel safe and I would not recommend it even for a short time. Go elsewhere even if a bit more expensive. Check in took far too long over a video screen (possibly too risky to be even present behind glass). Will not return.

Partner

2/10

Poor

18 Apr 2026

Daniel Carl

This place is a haven for vagrants. I guess if I was homeless it would be slightly better than living under a bridge.

Family

2/10

Poor

16 Apr 2026

Iris

This is NOT a hotel this is a homeless shelter. Smell really bad in the lobby. The room was ok

Partner

6/10

Pleasant

15 Apr 2026

Lori

My room was clean and nice… BUT.. the 3rd floor smells like marijuana….but I guess it’s legal in NY…. The 1st night we had ..1towel for 2 of us and we couldn’t get any more after the front desk closed… even though the environmental person lives in that hotel…. Was told .. we could get more at 9am… well my sister had to be at the hospital for a heart cath at 7:15…….!!!
Went to check out… no one at front desk at 9am as per their start time…..

After the 1st night issues with towels… I could get towels… although I was charged a “incidental fee”…. Therefore… I took pictures of all the towels and things in room… that I may have been charged for..”incidentals”.. so I could get my $60 deposit back…. Rooms weren’t cleaned each day… just had to gather the trash and dump it in the hall by the elevator with all the other trash…. So enough said… won’t stay there again….!!!!

2/10

Poor

11 Apr 2026

Claudio

They change twice on my credit card.

Self

2/10

Poor

08 Apr 2026

Holly

Checked in with a robot screen.
Horrible smell.
Rooms had hair in them.
Nasty place 0/5

Friends_and_family Friends

8/10

Excellent

22 Mar 2026

Allen J

Roy did a good job checking in. I was surprised the room was clean and no bugs. I stayed twice recently. The price is right.

Partner

6/10

Pleasant

20 Mar 2026

Tim

Elevator sucked noise all night asked for a 60 dollar deposit called them earlier in the day told them I was working a storm arrived at2:00 am had to check-in on some machine and try to hear some lady on a screen I just couldn’t understand anything she was talking about

2/10

Poor

18 Mar 2026

Farhad

Dirty disgusting no light for one night

Self

2/10

Poor

17 Mar 2026

Nolan

I had to leave after 2 hours.
Kiosk check in
First room I was fixed the bed was unmade. Food and garbage everywhere
Bucket in the room for leaky roof
Toilet full of urine
Throw up all over desk
Went down and got a second room
Second room reaked of weed and had a ton of bugs.
Decided to just leave and the hotel told me if I wanted a refund I had to come back in the morning to speak with them in person

Partner

6/10

Pleasant

16 Mar 2026

Jared

When I checked in and when I checked out, it was a virtual staff at a kiosk. The door to the upstairs was broken. There was garbage in the stairwell, including dirty diapers. There were multiple piles of dried dog droppings in the parking lot. If I had any other option, I would have taken it

Self

6/10

Pleasant

10 Mar 2026

Martin

Hotel was good and clean, easy check in, big problem with people screaming around the doors… its a hotel not your home.

Partner

2/10

Poor

25 Feb 2026

Carey

The TV didn't work. There was food and pot in the drawer. They made me pay a $60 Deposit which they never gave back. BUT they did move me to a clean room.

Self

8/10

Excellent

22 Feb 2026

Michelle

Clean room, when staff was available (evening check-in was virtual kiosk) very helpful & friendly.

Self

8/10

Excellent

21 Feb 2026

Moses

Room was not spotless, overall staffs and checking process was great.

Friends

2/10

Poor

20 Feb 2026

Terrell

Room felt neglected tub and sink was clogged up

Friends

2/10

Poor

19 Feb 2026

Jacques

No shampoo provided. Contacted Erie County Health Department to report this and other negligent public health code violations.

Self

6/10

Pleasant

17 Feb 2026

Georges Obed. M

Customers are not treated well

Self

4/10

Poor

13 Feb 2026

Tammy

you had to check in virtually there was no shampoo, tissues, lotion paper pen in room hallways werent very clean

Business_and_leisure Family

8/10

Excellent

11 Feb 2026

todd

Good enough 4 the relatively cheap price

2/10

Poor

25 Jan 2026

Hayleigh

Heat not working in the room. Late check in took forever because systems wasn't working.

Family_with_children

6/10

Pleasant

23 Jan 2026

Nicole

Room was fine.. costumer service was good as well ..

8/10

Excellent

21 Jan 2026

Douglas

Room clean and in person front desk great. Video front desk the worst

Business Self

10/10

Exceptional

21 Jan 2026

Koral

This stay was great! The bed was comfortable, and the room was spacious and warm, with large windows. Everything was clean and smelled nice, and the hot water worked well. Roy was super friendly and helpful during check-in. I would stay again!

Leisure Partner

8/10

Excellent

19 Jan 2026

Mansour

Clean room

4/10

Poor

15 Jan 2026

anthony

There was no heat

Business

6/10

Pleasant

10 Jan 2026

Craig

Room was clean, very simple. Ceiling had spackling hanging down from water damage. Bathroom was huge, but shower head literally exploded apart when I turned the water on. Still able to take a good, hot shower with just the hose. Smelled like it may have been a smoking room before becoming non-smoking? Couldn’t tell, but something smelled off. Check-in and out was through a virtual kiosk - no problems, just first time doing that. Fine for me (older man) needing a quick, cheap, 1-night place to sleep, but wouldn’t go back if my wife was with me.

Business

6/10

Pleasant

08 Jan 2026

Imani

Front desk wasn’t the best

8/10

Excellent

06 Jan 2026

Sayed Seyar Sahil

This place is great, and the area is fantastic. The only downside was the lack of hairdryers and bath mats.

Leisure Friends

4/10

Poor

04 Jan 2026

Chintu

It’s more of the monthly staying motel.
After Day Shift no human available for any service/help. TV remote was missing and that’s only available after 10:00 am , that’s basic room service job to make sure. No tissue box. It’s really cheap for the price paid for. Cigarettes buts were on floor, even if facility is smoke free . Really really cheap, may be unbranded motel will do better than this.

Leisure Family

10/10

Exceptional

01 Jan 2026

Syarifah

excellent

2/10

Poor

01 Jan 2026

Jason

Dirty and gross

8/10

Excellent

30 Dec 2025

Catherine

it was all okay except for the virtual front desk. didn't like that at all. no privacy while speaking to them. hard to understand.

Leisure Family

2/10

Poor

29 Dec 2025

Emily

First of all, being checked in by a virtual person on a computer is not ideal. Secondly, we were told to stand to the side after checking in because there was a problem with the key card system. Then a random man (who informed us he lives there and does not work there) comes down the stairs yelling the room number at the person on the computer to confirm if we’re the ones for room and saying he will show us to our room because the keys don’t work. He proceeds to take us to the room which being propped open by the lock which Made us feel extremely unsafe. The two other occupants proceeded to go to the check in kiosk and say they want to cancel our stay as we felt extremely uncomfortable and the man said he have to call head office. They were closed at the time but we did not stay and decided to drive home. This morning when calling head office we were informed to contact the hotel for a refund as only they can do so, to which we were told we were liars and that this employee also lives in the motel, we’re not allowed to get a word in and proceeded to hang up on us. 0/10 experience. Do not stay at this “motel”. Cigarette butts everywhere, rooms trashed on the bottom floor.

Leisure Friends

2/10

Poor

28 Dec 2025

Dana

I have never experienced a virtual check in. It was difficult to understand the person helping me. She was nice, but I definitely felt a language barrier. I had to have both sides of my license scanned and trust at having my credit card charged. The lobby and elevator are sub par.

Friends_and_family Family

4/10

Poor

28 Dec 2025

Jose

Housekeeping needs improvement. Encountered bed bugs, notified staff, provided bugs found on bed as evidence; was told they'll bring it up management. Shower didn't drain properly. Room door mortise lock worn, door wouldn't close properly, had piece of black tape in order to work. Images and videos are available for bugs and mess under bed upon management request.

Business_and_leisure Self

6/10

Pleasant

27 Dec 2025

PAUL

Plowing of snow

Business

6/10

Pleasant

26 Dec 2025

John

Wish it had a microwave and a mini fridge

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Darryl

Room was clean and basic . Ample parking , heater wasn’t the greatest.

Staff at check in was very nice and professional.

Leisure Self

10/10

Exceptional

15 Dec 2025

Julian

Clean rooms great staff

Leisure Partner

8/10

Excellent

08 Dec 2025

Gary

Clean room

8/10

Excellent

08 Dec 2025

KURT

The room was clean & comfortable.

Self

6/10

Pleasant

07 Dec 2025

Susan

Didnt have hot water the first shower.
Had to run the water 25 mins to get a hot shower. The next morning, no problems.

.stay was gine

Business

2/10

Poor

05 Dec 2025

Tahera

We found a cockroach in our room.Thats disappointed.

Partner

8/10

Excellent

01 Dec 2025

Alexander

The room was adequate. The teleservice at the front desk was weird and not very welcoming, though it was adequate. You get what you pay for.

Leisure Pet

4/10

Poor

23 Nov 2025

ERROLD

Yes

Business_and_leisure Self

2/10

Poor

22 Nov 2025

Scott

I was scammed by the staff when I entered the lobby they said desk was closed til 9 pm

4/10

Poor

17 Nov 2025

Erin

The check-in process was very odd, as I had to talk to someone over a computer screen. The person who checked me in made very strange remarks towards me and made me feel very uncomfortable. The building is also very noisy and I could hear everything happening in the rooms around me

Business_and_leisure Self

2/10

Poor

13 Nov 2025

Brenda

We were not able to check in. The \"virtual\" representative wanted to verify with a credit card number, and we used paypal, so it would not accept anything we had to show it was paid for. Went next door to another motel, and had no issues there, and more than likely because we had an actual person at the counter.

8/10

Excellent

09 Nov 2025

jane

The front desk employees were very knowable and so nice. There was a problem with our room and the issue was dealt with to my satisfaction.

Leisure

2/10

Poor

03 Nov 2025

Nicole

Freaking filthy, room smelled, visible stains on the box spring. It looked like a family of bed bugs opened the door for us. The presentation of the front office was so unprofessional and clutter, from the layers of dirt on the floor and dirt stains on the front entrance to the family with their small kids behind the counter, eating a plate of hot wings. I canceled my reservation immediately, the only words spoken by the front desk was ,”ok”. Never again motel 6 can you leave the light on for me.

Business_and_leisure Partner

8/10

Excellent

02 Nov 2025

Douglas

The bed sheets were warm, clean and very soft.

Business Self

2/10

Poor

22 Oct 2025

Paul

The place is very bad. I reserved a king accessible room and they had none available. The virtue check in is a nightmare with unqualified staff. They tried to give me a double room that my wife's wheelchair could not get in the bathroom at all. Did not stay and they are supposed to give me a refund. Expedia should remove this hotel from their inventory. Reviews are horrible.

Leisure Self

8/10

Excellent

20 Oct 2025

Nimai Kumar

Staff were helpful. Nothing fancy but value for money. Very close to BUF airport.

Leisure Family

6/10

Pleasant

18 Oct 2025

Frank

A bit sketchy but everything is clean

Business Family

2/10

Poor

18 Oct 2025

Seanna

Virtual check in with a screen that kept blacking out. Room was filthy. Toilet was covered in tape residue. AC unit has mold. Every corner had an inch of filth. Bathtub broken. I stay in inexpensive hotels often and don't expect much but this was awful.

Business_and_leisure Family

2/10

Poor

13 Oct 2025

Mitchell

Check in awful, no cups in room

Business Self

6/10

Pleasant

11 Oct 2025

Isabelle

Clean room at a good price but the outside of the hotel was poorly lit on one side and it looked like some of the tenants live there.

Leisure Partner

4/10

Poor

10 Oct 2025

Calvin

The staff was outsourced to another country. Hallways and lobby were filthy

Leisure Family

6/10

Pleasant

09 Oct 2025

Michelle

Needs new shower head!
Way too many kids running around outside. Wasn’t c

Friends_and_family Family

2/10

Poor

08 Oct 2025

Corey

Stay anywhere else....trust me.

The key to my room wouldn't work, so I was told that I would have to find another hotel. It was late at night and everything else was booked. Motel 6 refused to try to find another solution and just said \"sorry, there's nothing we can do\". The motel appeared very dirty anyway.

Friends_and_family Friends

8/10

Excellent

07 Oct 2025

Ben

Air conditioning was good - room was clean & neat - thrown off a little by the :’virtual’ check in/ out. Condition of exterior a little worn - good stay & overall value

Leisure Family

4/10

Poor

07 Oct 2025

bonnie

the staff was very good and helpful the hallway/lobby entrance was filthy there was confusion with my room i had to wait for them to find me another room so I didnt feel real safe being by myself when I noticed there was no staff at the desk just a robot ??? or someone over the intercom??? very strange

Leisure Self

6/10

Pleasant

07 Oct 2025

bill

The check in process which was virtual person which connected you to a real person on a Zoom like meeting. While I understand the need, this just didn't work for me. I have partial hearing loss and I simply could not understand his directions. The room they initially provided had water under the desk which apparently was from a burst pipe in the room above. They quickly moved me to another room and assisted me with my luggage, which was greatly appreciated being handicapped

Self

2/10

Poor

06 Oct 2025

Alain

Staff service

Friends_and_family Family

6/10

Pleasant

06 Oct 2025

Edward

Room was clean, staff was attentive. Air conditioning was working well. The lobby, hallways, and elevator were a bit filthy. No continental breakfast, just coffee.

Business_and_leisure Family

2/10

Poor

05 Oct 2025

Stephanie

Room flooded in 1st room
And room ceiling leaking
Staff very rude and not accommodating

6/10

Pleasant

05 Oct 2025

Nicole

Got to hotel late and used a kiosk to get checked into our rooms. Honestly took longer than if someone was there. Check out was just as bad. No one at the front desk and the kiosk person had an empty chair for 15minutes before we just left the key on the desk. Rooms were ok, could have been cleaner. Hotel door lock did not work.

Friends_and_family Family

4/10

Poor

04 Oct 2025

Verified traveler

Not satisfied

Leisure Family

4/10

Poor

03 Oct 2025

Gerson

Staff was wonderful. Not bad for the price. No frills but cash deposit was a good deal. Would stay again if I was looking for the cheapest option.

Leisure Partner

2/10

Poor

03 Oct 2025

Christie

A woman was assaulted in the lobby with the glass door shattered. Police were investigating. The hallway smelled of smoke and other substances. The elevator was broken. The room was barely adequate.

Leisure Self

8/10

Excellent

02 Oct 2025

Sue

I had a pleasure staying at Motel 6 in Williamsville. The bed was very comfortable and even though it was near the airport i rarely heard loud planes.
The room was clean. I was able to set my own room temperature and, the best coffee was avaliable every morning and well stocked.

Self

6/10

Pleasant

29 Sep 2025

Matt

You get what you pay for ...

The curtains didn't even nearly cover the windows!

Friends_and_family Family

2/10

Poor

28 Sep 2025

Andrew

Absolute garbage
Didn’t have any workers inside
Place was stinky
Crack needle in my bed
Toilet clogged as soon as I get in there
House keeping was freaky
Poop on the walls
Sticky blankets
Smelled like feet

10/10

Exceptional

20 Sep 2025

Codie

Yes

2/10

Poor

19 Sep 2025

Stacy

Filthy

Arrived here for our overnight stay and was immediately turned off by garbage all over the sidewalks outside…went inside and asked if we could see the rooms before we checked in and was told “No, the rooms are all dirty.” This was hard to believe as it was only an hour before check in. This seems to be a hotel that houses less fortunate families and/or recently released convicts. As we were leaving we spoke with a local police officer and he confirmed this. We decided to stay elsewhere and forfeit our stay with no refund of course.

6/10

Pleasant

19 Sep 2025

Scott

Was ok for the price-

Friends_and_family Family

6/10

Pleasant

15 Sep 2025

Judy

I liked the outdoor pool.
Staff was friendly.
Coffee was good.
Beds were comfy.
Restaurants and shopping close by.

Leisure Partner

8/10

Excellent

14 Sep 2025

Becky

Friendly staff, clean room and easy check in and out

Leisure Friends

10/10

Exceptional

12 Sep 2025

Md

Great!!

Business

8/10

Excellent

11 Sep 2025

Al

Null

6/10

Pleasant

09 Sep 2025

Crystal

For the price it wasn't bad. That there wasn't a designated potty area for pets was inconvenient. There was a lot of uncleaned up pet poop in the grass areas. All of the doors in the building sound like they need to be re-hung as they have to be slammed to close properly. I wish the room had had a coffee pot or there was an easy way to get hot water for tea or instant soup.

Leisure Pet

2/10

Poor

09 Sep 2025

Leticia

Would Not Stay Here!

We checked in and looked at the room and never stayed. From the dirty, run down entrance to the sketchy lobby. The other hotels were booked due to the Bills game. 100 + dollars lost. The room definitely needs renovations ( being real the whole place does). My wife and I just ran and never looked back.

Partner

6/10

Pleasant

05 Sep 2025

Morgan

Upon arrival my boyfriend and I waited at the front desk for five minutes until someone talked to us. The whole place was freezing cold. We found dog hair in our bed and that was all you could smell was dog. I will never stay at a motel 6 again. The building was very run down and old and just seemed very sketchy.

Leisure Partner

6/10

Pleasant

04 Sep 2025

Jill

The check in process was via kiosk, had to make my own room card. The parking lot was extremely dark and the motel was not clean for the price of the room.

Friends_and_family Family

8/10

Excellent

02 Sep 2025

Sean

It was a pleasant stay! Thank you!

Friends_and_family Family

8/10

Excellent

02 Sep 2025

Mansour

Best deal in BUF

Good place at an affordable price.

Business

2/10

Poor

01 Sep 2025

Amir

Unfortunately, staying at this motel was one of the worst experiences I’ve ever had.
The room was extremely dirty. Housekeeping came only every two or three days, and even then, all they did was replace the towels. This motel desperately needs strong management that understands hospitality and properly trains its staff. The housekeeping team clearly has no training, and this was honestly the dirtiest room I have ever stayed in.

The bathroom was full of hair and filth, the bed, tables, and floor were dirty, and everything in the room felt disgusting. The hallways and the outside areas of the motel were also filthy.

On top of that, police showed up almost every night because of fights and disturbances, which made the location feel unsafe.

If the manager of this motel ever reads this review, I strongly recommend they take action—or even spend one night here themselves to experience just how terrible this place really is.