Village Haven Inn

2/10

Poor

20 Jun 2026

Lori

Had a 2 bed room for 2 occupants and had 1 towel..2 washcloths and 1 hand towel… shower was filthy and the BR door was taped together with black tape.. that didn’t stick so was not together… curtains didn’t close.. the ridge in room tray below freezer was gross… just unreal.. can’t believe EXPEDIA LIST THEM .. the pictures of the rooms are nothing like the rooms … floors a filthy… just gross!! They should refund my money for such a crappy listing!!! I left one day early!!

2/10

Poor

18 Jun 2026

Farhad

Staff broke into my room and then gave the room to someone else after they stole some of my property

Self

2/10

Poor

13 Jun 2026

Brittany

Bed bugs. Roaches. No amenities. Place used to be nice when I was a kid but definitely not anymore. Multiple full timers.

Would avoid at all costs.

Pet

2/10

Poor

07 Jun 2026

Michael

It was the worst hotel. I checked in early went to a wedding. Went to my room about 12 am went to go in there were people in the room called front office gave me another room walked in it was dirty and smelled like urine walked out handed key in drop box. Never stayed put complaint into Expedia waiting to see if I get a refund. This place is disgusting 😡. Will never stay there ever.

2/10

Poor

01 Jun 2026

Sunny

It was horrible. They cancelled my reservation without any notice. They said they email me but they didn’t. Never book them again.

Self

2/10

Poor

17 May 2026

Lauren

Never got to stay the 3 nights we booked, they overbooked and had nowhere for us to stay for 3 days.

2/10

Poor

17 Feb 2026

RJ

Inn was overbooked, no rooms available upon arrival. The front desk didn’t even have my reservation on file.

2/10

Poor

18 Jan 2026

Lisa

Had booking then got there and said they were full. Had to go through booking something else and get a refund on this one.......

Leisure Partner

2/10

Poor

01 Jan 2026

David

Room 124 was next to 10 never ending hours of non-stop yelling in room 125, yelling at each other, by adults and children, all through the night, might have been ten people in the room too. Management did nothing to rectify the situation. A man walked out of the room bare chested with a vodka bottle middle of winter drunk. Do not stay at this place. Smells gross and no end to the likely criminal activity on site.

Friends_and_family Family

2/10

Poor

23 Dec 2025

Gordon

I had a room reservations but when I arrived I was told there were no vacancies and they were overbooked. Never again!

Friends_and_family Family

2/10

Poor

19 Oct 2025

steven

Booked room through Expedia but upon arrival they were overbooked need a refund

2/10

Poor

06 Oct 2025

Marcus

The comforter had burn holes all over it. The hallway and room reaked of cigarette smoke and overall just dirty.

2/10

Poor

04 Oct 2025

Tracy

Did not stay. Rooms were filthy. Toilet backed up in the first room. The three rooms we were in all smelled badly of smoke yet were supposed to be non smoking. Desk person cancellwd our reservation. Said to call Expedia to get money returned.

4/10

Poor

17 Aug 2025

Michelle

Nothing really felt welcoming about the place. The bathroom walls were dirty. No shades over the light fixtures, just bulb hanging down. Neither my husband nor I would take a shower in that place. The bathroom towels were thin and flimsy. The bed at least was comfortable. The refrigerator came in handy. But nothing made us want to take a leisurely Sunday morning. We got up, got dressed and left. No one was at the desk to check us out so we just left the key. Don't feel it was worth the 200.00 we paid to stay there.

Leisure Family

2/10

Poor

09 Aug 2025

Quinton

We were given a key to a room that was already in use, when we went back to the desk the worker simple said “oh haha have you the wrong key, when we got our room we found a filthy toilet hair in the tub and on the wall, a hole in the ground of the washroom, a hole on the wall in the room, a lamp that was very sketchy and seemed dangerous, so we unplugged it, the light in the middle of the room was filled with dead flys and there was a massive gap in between the door and wall that let a large amount of light through it was also a no smoking room that smelt awful with smoke, this was the worst stay I’ve ever had in any hotel/motel I don’t even think it should be an option to book on Expedia, the fact that I’m getting charged to stay in such a disgusting, unclean place is very upsetting

Leisure Family

2/10

Poor

17 Jul 2025

Shawn

THE LAST RESORT

1st room still occupied.
Next had a filthy tub w/ black hair in it.
Stain on sheet.
No TV remote.
No chair or other furniture except bed.
Property nothing at all like pic.
Trash outside room.
TV abd bathroom mirror so smeared you couldn't see esp the mirror.
No elec utlet in bathroom .
I've stayed in much better $30 rooms.
Parking is good and there is Wifi.
Didn't see any bugs.
Man who checked us in was prompt and pleasant
There was a fridge and microwave.

Partner

2/10

Poor

15 Jul 2025

Pavel

Terrible experience!!! Cockroaches, filth… I’ve never seen anything like this! Don’t waste your money! I’ll never stay there again!!!

Leisure Family

2/10

Poor

14 Jun 2025

Kyle

Roaches.

8/10

Excellent

03 Jun 2025

Steven

Stolen property

I had accidentally left a dress shirt hanging in the closet with 3 hangers. They claimed they did not have them when i called. Positive they were there because i did not have them when i left! My fault, just don't leave anything, you'll never see it again.

Self

2/10

Poor

22 May 2025

Gertrude

There was no garbage cans, 1/2 roll of toilet paper, no tissues, no radio, no charging stations. The heat didn't work. The TV kept searching for channels, but none were ever available. No directions. No clock. Microwave on the desk. Fridge door got stuck on the floor when trying to open. The top dresser drawer stuck, when you pulled on it, the second drawer fell off the tracks. The first be closest to the door squeaked as if used for more than sleeping. Worst experience we've ever had. Expedia is off our list to use for suggested places to stay,.

Leisure Family

2/10

Poor

14 May 2025

Estefanny

The room wasn’t ready and not only was it not ready, it was nothing like the pit tires or reviews. The curtains were molded, the bathroom wasn’t clean shower curtains were also molded. Front door was jacked up!

6/10

Pleasant

12 May 2025

Dawei

Staff was ok. Mold everywhere in the bathroom

Business Self

2/10

Poor

10 May 2025

Stephen

The people at the property weren’t very attentive to what guest wanted. They didn’t have a refrigerator a microwave. Nothing to be able to stay a few nights even a week at Best and every time you need a towel you sit around for 20 minutes waiting for him to get their crap together And I don’t even know if they try to clean your room or not who knows

Business_and_leisure Self

6/10

Pleasant

09 May 2025

Luz

Trash outside the room and they did not pick it up the next day?

Leisure Partner

2/10

Poor

04 May 2025

Sam

I checked in, and immediately left. The people next door were loud and I think living there because they had things outside. The inside was not clean and looked dirty. I would not recommend

Business Self

6/10

Pleasant

28 Mar 2025

Michael

Old property

Very worn property. Doesn't show care. Bad paint, cement floors, minimal seating (chair).

Friends_and_family Family

2/10

Poor

09 Mar 2025

Verified traveler

Motel is rundown horrible smell of mold & mildew in the bathroom refrigerator didnt work when i asked to hqve my room changed they stated they didnt have anything available till the next day went to the fromt desk bout 11am they told me i had to wait until 3pm for a room change waitied to no availabliltyfor a room change checked out at 10am to no one at the front desk to give me a receipt or to voice my concerns to i would not recommend staying at this hotel

Friends_and_family Family

6/10

Pleasant

08 Mar 2025

Lori

Well the TV didn’t have a remote.. I went to office for remote, they gave me one, I told them it wasn’t the rt one, plus when I got to the room it had no battery’s… made 2 more trips to office… and they came to room… of course HE couldn’t get it to work… cuz it was the wrong one… and I had to wait till the next afternoon for a TV…
Room was clean… no ice machine… (cu of “winter”)……overall just average place to stay..

Business Self

2/10

Poor

29 Dec 2024

Edward

Might want to pass on this hotel .

We checked in at 4 pm . Bed was reasonably clean . There was a spill against the door and wall which looked like coke . There was that faint cigarette smell . Not too bad as there were no carpets .Photo included .
When we came back at 11 pm , there were two people in the bed , 2 big dogs and beer and food around the bed .
We went to the front desk and they said that the hotel was full .
We chose to leave .
Hotels.com was quick to give us our money back .

Friends_and_family Friends

4/10

Poor

29 Dec 2024

Verified traveler

Not again

Room was very spartan...no chairs..no desk...no phone
Our room was overbooked...other guests woke us up saying that we were in their room...was worked out
Will not stay there again...very run down property

Friends_and_family Family

10/10

Exceptional

02 Dec 2024

SM

Easy to park. Easy Check in.

Business

2/10

Poor

11 Nov 2024

Ashok

Had a worst experience. Firstly , room was allocated and heater and microwave is not working and then they asked us to move to other room, which is worst than the first room , bad odour and room is not cleaned properly. Appreciate if you delist this hotel. Really disappointed.

Friends_and_family Family

2/10

Poor

03 Nov 2024

Barbara

Facility is not at all as it appears on the site.
It’s a shame. Nice town but never staying here again ever.

Leisure Family

2/10

Poor

28 Oct 2024

Pamela

The pictures are a lie. The property doesn’t look like the pictures. This was a shelter/housing hotel. The smell coming out of the rooms were horrible.

Leisure Family_with_children

10/10

Exceptional

25 Oct 2024

Taralyn

Absolutely amazing

Leisure Pet

2/10

Poor

15 Oct 2024

aileen

Smelly & dirty hotel. My family felt like the area is not safe. Heared bangging and screaming outside.
We found cockroach in the bath tub. No shower curtain. Dirty flooring. Dirty headboard. The fridge not working, no cable/plug. We felt like it's dangerous place to sleep.

Leisure Family

2/10

Poor

14 Oct 2024

Verified traveler

Awful

Room was filthy,dead spiders in the shower,sinknwas grimey,towels werent clean. Room was not worth the 80 i paid honestly. We got locked out as well and there wasnt even anyone there to let us in. We had to go all the way home at 1 am and wait till morning to ask to be let in for our belongings

Partner

8/10

Excellent

13 Oct 2024

Jill

Hotel is a throw back to the good old days and is super cute. Room was clean and comfortable, could have used a chair in the room, also didn’t have a blow dryer ( will remember for next time). They are in the middle of remodeling but didn’t bother us. We will definitely come back the next time we are in Buffalo.

Friends_and_family Friends

2/10

Poor

12 Oct 2024

Anmol

I booked a deluxe room with 2 beds

but i got a room with single bed, and we're 3 people
how would we adjust on single bed?

asked hotel reception, they said they received 1 bedroom booking request from expedia and told me that they have same prices for single room and double room, and he said there is no other room available.


We had no other choice rather to sleep on floor by one of us.

worst experience ever, i need my money refund asap

Leisure Family

2/10

Poor

08 Sep 2024

D

Do not book here. Arrived and place in very poor condition. They said they did not have my reservation nor did they have the apartment room at this site. Left but they charged my visa.

Leisure Partner

2/10

Poor

26 Aug 2024

Lonnie

No breakfast unlike the website said. Toilet was broke, the mini fridge was disgusting, used bars of soap in the bathroom, dirty towels.

Leisure Family

2/10

Poor

23 Aug 2024

Dawn

False advertisement and filthy

Room was advertised as king bed with jetted heart shaped tub…. For room I was given was a double queen went back up to desk and showed my reservation and stated jetted tub with king bed. The person checking me in said “ oh I don’t think we have those jetted tubs” I was like well it’s clearly advertised on the website so that’s false advertisement. The room was dirty, floors dirty, smelled gross, bathroom was disgusting I did not stay I left and was out $100+ for the one night stay that I didn’t even stay for was to disgusted

Partner

2/10

Poor

11 Aug 2024

Siva

Dirty and worst bathroom

Business_and_leisure Family

2/10

Poor

10 Aug 2024

Scheree

I liked the fact that they said they had a jetted tub no tub at all just a walk in shower room was disgusting had bugs in the window seal floors were sticky and it smelled bad and manager was very rude do not stay there

Business_and_leisure Family

2/10

Poor

03 Aug 2024

SUKHWINDER

Blood on wall .. toilet not even flushed!

Business_and_leisure Partner

2/10

Poor

03 Aug 2024

Amanda

This property was awful there was no pillows or bathroom in our room when we checked in so we immediately checked out there was a giant crack in our window, there was dead bugs on the bed, burnt match sticks and holes in the wall, and the room was next to what seemed like a family living there for months

Leisure Partner

2/10

Poor

03 Aug 2024

Kevin

Worst hotel ever

The whole property was very dirty. I can't believe hotels.com recommended this hotel you guys should stay in it to see

Friends_and_family Friends

2/10

Poor

02 Aug 2024

Lakshitha

EXPEDIA published fake images of this property so they get more guests and they can make more commission. Hotel is nothing like those images. Hotel is actually not in livable condition. Broken windows, duck taped doors, blood stains on towels, paint peeling off of walls, huge unpainted patches, exposed cables on the floor...smells like something had died inside...we booked it for two day and we left the place, even EXPEDIA refused to refund us. DO NOT BOOK THIS PLACE BASED ON WHAT IS BEING ADVERTISED ON EXPEDIA.

Leisure Family_with_children

2/10

Poor

28 Jul 2024

Verified traveler

Do not recommend Village Haven Inn

I don't know what the two-star rating refers to when classifying hotels. Village Haven Inn was a one-star motel. The first room reeked of smoke; carpets and bedspreads were stained. We asked for another room. The second room had no tv (but did have a cable coming out of the wall as though a tv had been there); there was a board in the front window. When we went back to complain, the front desk staff did not see anything wrong with the state of the rooms. We were able to get almost a full refund from Hotels.com with a mix of credit card refund and OneKeyCash. We knew that a budget hotel wouldn't be in great shape, but we did not expect to see rooms in such bad shape.

Partner

2/10

Poor

28 Jul 2024

Susan

We checked in around 9:45 pm because we had a funeral to attend first, the room they gave us had urine in the toilet, it smelled awful of cigarettes, the tub was broken, broken soap holder, nasty couch outside the door. I went and asked for another room, they gave us another room, no tv in the room and they didn't have one to put in the room, it has a cut up box in the window of the bathroom tas a curtain, everything is old in the room, broken, dented, chipped, wires hanging out, no plug outlet covers, the ac is so dirty and nasty looking we didn't want to turn it on. We went to eat and Niagara falls after we checked in so when we went to the room to see what it looked like and to go to bed it was almost 2am that's when we realized it had no TV and the condition of the room. They were sold out so they couldn't put us in another room or a TV to put in the room. We were exhausted so we did check for bed bugs and didn't see any so we did go to bed, 7am music blasting so loud you would think it's in our room. I have traveled so many places and this by far was the worst.

Leisure Partner

2/10

Poor

27 Jul 2024

Erica

My room was horrible I deserve a full refund there was water all over the floors there wasn't a t.v and also the toilet ddnt work at all this service should be taken off of Expedias website immediately!

Business_and_leisure Self

2/10

Poor

24 Jul 2024

Verified traveler

HORRIBLE EXPERIENCE!!! DON'T BOOK.

RUN!!! DON'T BOOK IN THIS PLACE. DIRTY, NO MAINTENANCE SERVICE, UNCLEAN, SMELL LIKE TOILET, NO TRASH CAN IN THE ROOM, UNCOMFORTABLE BED AND PILLOWS. OVERALL TERRIBLE HOTEL. DON'T WASTE YOUR MONEY THERE. IF I HADN'T CHECK IN LATE I WOULD NEVER STAY THERE.

Friends_and_family Family

2/10

Poor

23 Jul 2024

Michael

Beware

Didnt even stay. the pictures depicted a jacuzzi room there are none. There was garbage everywhere and the room was filthy.

2/10

Poor

23 Jul 2024

Timothy

Horrific! That is the best word I can use to describe how awful this hotel is. Do not stay there. Bathroom window was open and impossible to close. There were three cable TV wires from the wall to the TV on the floor crossing the path to the bathroom. So when you get up in the middle of the night, you have to step over three cable cords or maybe trip over them and hit your head and old crooked toilet with a bad seat there was mold in the shower. They hadn’t cleaned the shower because the previous guest left a bar of soap and the rapper and the opened shampoo in the shower. The bed broke of the shape when I sat on it. Mold on the bathroom door. Do not stay here.

Leisure Partner

2/10

Poor

21 Jul 2024

Joseph

I am not one to leave reviews - but feel I must for this location. We had a room booked for 2 nights and while we were not expecting a 5 star establishment we thought it would do. When we arrived and checked in, took the room key and went to check out the room. There was a box of canned soup directly outside the door, as well as garbage. As soon as we were able to open the door we could not believe the state of the room. Never seen a dirtier motel room. Also, it appeared the TV was stolen as there was a place for it but no TV. Sticky stuff all over the “desk”, walls were filthy, bathroom was horrendous. We were in the room for 30 seconds (long enough to take some photos). Went back to the lobby and said there was no way we could stay in that room, staff says no other rooms available so we handed him the keys back and left. Cherry on top - they then tried to charge my credit card for the full rates. Luckily I suspected they would attempt this and had “frozen” my credit card so it wouldn’t go through. Steer clear of this place. I’m not sure how they haven’t been shut down.

Leisure Family

2/10

Poor

11 Sep 2022

Lucas

Bad conditions

The condition of the room and the place where not the same as the picture. The hotel hasn’t maintenance

Business

10/10

Exceptional

22 Aug 2022

Kaleisha

Excellent

We had a great time. Nice and quiet. Room was beautiful. Everything was great

Partner

4/10

Poor

13 Aug 2022

Rebecca

Good from afar, but far from good

Owner was friendly and helpful, however the units clearly haven’t been maintained. The decor is very outdated. The bedding and towels were clean everything else was not. Our first room had a broken window, broken AC unit and a very smelly fridge. We were given a better room but it still wasn’t great. Our room smelled like cigarette smoke, it was a no smoking room. We would have left and stayed somewhere else but there were no vacancies anywhere!

Friends_and_family Family

6/10

Pleasant

09 Aug 2022

William

bad

Spider webs in bathroom. Bathroom sink cabinet had an old rotten towel in it and the cabinet was dirty beyond belief.

Friends_and_family Family

2/10

Poor

06 Aug 2022

Mohanad

I

Leisure Family

4/10

Poor

28 Jul 2022

Verified traveler

First Time Stay

The hotel was not what it appeared as in photos and was run down and did not smell nice. The coffee pot had a coffee pod in it from previous guests and pool was empty/closed. It was quiet though, and we were not bothered during our stay. I feel from a hospitality standpoint that there was much to be desired. We weren’t checked on or asked if we needed anything, and at check in there wasn’t much conversation or cordiality.

Partner

4/10

Poor

27 Jul 2022

Jacob

Bad place to stay

It was a bad place to stay, the bathroom was so small your knees hit the wall when you sat on the toilet. The heater had rest all over it, the tile on the hot tube was cracked all over the room was way out dated, looked like it was the 70s. It was not worth 130 for one night, and there is no breakfast.

4/10

Poor

25 Jul 2022

Jill

Worked or a place to lay your head for a night but no hair dryer, little help with directions to local activity and tv didn't work. No vending machines for late night snacks. No one at counter after a certain hour. Clean enough and quiet enough.

Partner

6/10

Pleasant

17 Jul 2022

Janice

Bed was fine. Many other things in room were in need of repair or upgrade. Carpet was old and dirty.

Leisure Partner

4/10

Poor

05 Jul 2022

Zachary

Great cheap option outside of Darien lake however it’s very outta date and dirty

Leisure Friends

10/10

Exceptional

28 Jun 2022

Wendy

The staff were very friendly and helpful

Business Partner

2/10

Poor

18 Jun 2022

Eddie

SMELLY AND DIRTY

Business_and_leisure Family

4/10

Poor

15 Jun 2022

Pamela

Unkempt, cigarette holes in bedspread and blanket, possible mold on bathroom ceiling, no cups in room, needed painting

Leisure Partner

4/10

Poor

14 Jun 2022

Amos

The sound of a rodent chew on plastic in the middle of the night, and the smoke alarm going of at 7 am is how I woke for 2 days.

Leisure Family

2/10

Poor

13 Jun 2022

Carmen

This was the most dated and dirty hotel I have ever seen. You should be ashamed to offer this as an option.

4/10

Poor

23 May 2022

Amber

The property is very outdated. I only recommend staying here if you are on a strict budget or a very short trip. There was no breakfast (even though it was advertised), the room smelled like smoke and there are things that need to be worked on or replaced.

Leisure Self

4/10

Poor

22 May 2022

Edward

Please, no

I'm trying to think of something that went right. Hmm, I slept well, but probably because at my age a six-hour drive is exhausting.
The place looked like it had once been pretty.
[Hotels.com, is there a way to reming me not to book here again?]

Self

6/10

Pleasant

16 May 2022

Nasir

This a quite old property , amenities were terrible , Iron box was rusted and sticky , chairs were very old and dirty , staff was good and the uncle trying his best ,

4/10

Poor

28 Mar 2022

Salina

The Staff was very nice but the room wasn’t very clean. There was someone else’s old sock in the room, burn holes in the sheets, dust, & it looks like mold was growing on the bathroom wall. It definitely wasn’t worth the $100 for the night. Not the worse place but definitely not the best.

Leisure Partner

10/10

Exceptional

20 Mar 2022

julie

No complaints

My stay was great. It was a home like feel when i walked in. The perfect relaxing stay

Self