Buffalo Marriott Niagara

6/10

Pleasant

14 Feb 2026

Colleen

The staff at the front desk were not very courteous. We had to ask how to access the elevators a get to our room. The floors in our room were dirty and there was long hair on the shower walls. This was not our best Marriott experience.

Friends_and_family Family

2/10

Poor

13 Feb 2026

Cody

Poor. When I got to the hotel we were not greeted as we stood at the front desk. When someone finally did ask us if we were checking in, I was told to please tap my card. Since I had prepaid for the room I asked if it was for just a damage hold. The lady at the front desk said “you have to pay to stay here.” I told her I had prepaid and she said no I didn’t. I again said that I had while pulling up the receipt on my phone and she said that it told her to collect payment for the room and again said “you have to pay if you want to stay”.
I showed her my receipt and she called a man over who looked me up and then told her she should have check a different screen and he walked away.
Since she had just charged my card for the cost of the room at asked if it would be cancelled. The guy then stuck his head around the corner and said that he couldn’t do it out here and would have it done on the back end. It still has not been refunded. (1 week later)
The woman at then proceeded to write our room number on the key and hand them to us. Didn’t tell us which floor or even how to get to the elevators.
Horrible customer service

Leisure Family

10/10

Exceptional

06 Feb 2026

Lindsey

The staff was amazing. The rooms were clean and had great amenities.

Partner

10/10

Exceptional

08 Jan 2026

Mary

Beautiful hotel very clean professional staff

Business Self

8/10

Excellent

31 Dec 2025

babak

Chef’s food was good

10/10

Exceptional

30 Dec 2025

frederick

Staff was very courteous.
Room was clean, check-in was easy.

Leisure Partner

6/10

Pleasant

14 Dec 2025

Chris

Bathroom was not thoroughly cleaned on arrival, hairs on counter, toilet and in shower.
Room cleaning service didn’t come until 5pm, too late.

Leisure Self

10/10

Exceptional

05 Dec 2025

Emina

Clean rooms. Quick check in. Beautiful renovAtion

2/10

Poor

27 Nov 2025

Senem Salar

We left a jogger pant in the room. My daughter is hundred percent sure that she left it in one of the drawers. I called back several times with promises I will get a call back. Couple of days later after me calling again was told they could not find it.

Leisure Family_with_children

6/10

Pleasant

25 Nov 2025

Sharon

Hotel was great, staff not so much. As a traveler and as many hotels as I have stayed in, I have never been met with such rude staff. From check in, it was the worst experience I have had. The only staff that was friendly, was our waitress for breakfast. She receives 5 stars.

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Larry

All of the above

10/10

Exceptional

13 Nov 2025

simone

Like

10/10

Exceptional

13 Nov 2025

Vasiola

Very clean rooms. Updated and comfortable. Love that there is no carpet in the rooms as it usually creates a lot of dust. The front desk assigned me a room but it was not ready yet. She immediately reassigned and provided me with a complimentary breakfast (although I didn't use it as I had to leave).

Fabulous stay!

Self

2/10

Poor

11 Nov 2025

TJ

The room was dirty and beds unmade when we entered. After going to desk they gave me a room that was small.

10/10

Exceptional

03 Nov 2025

Melody

The room was very clean. The front desk staff was amazing

Business_and_leisure Family

6/10

Pleasant

15 Oct 2025

Sylvia

The hotel is dated. There was a strange musty smell in the room. When I was got to my room, I accidentally hit the door with the luggage cart. The cover over the electronic lock fell off. I called the front desk and they said they would send someone up to fix it. No one ever came. Luckily, I was still able to get in and out of the room. Later I decided to call the desk to request a late check out since I was feeling under the weather. No one ever picked up after multiple calls to the front desk. I tried again this morning and still no answer after multiple calls. I finally dragged myself out of bed and waked down to the desk. The lobby is on the other side of the hotel from the rooms so it was a little bit of a walk. When I got to the desk there were 2 associates at the counter yet, no one answered the phone. I explained that I had an evening flight and that I was feeling under the weather. I’m a Bonvoy member so I asked for a 4 pm check-out. I was told that 2 pm was all they could do. Meanwhile, the cleaning staff was cleaning most of the rooms on my hallway so I didn’t understand why I wasn’t able to get the later checkout. This was very disappointing but had I not been feeling sick. I may have let it go. Now I’ll be sitting in the lobby for several hours before I head to the airport.

Self

8/10

Excellent

14 Oct 2025

Katina

Area was ok. Food options minimal. I had a newly renovated room on a high floor it was pretty clean. I was there for the Buffalo Bills game. No shuttle to the game was a bummer. Overall rating
Was a 4 out of 5.

Business_and_leisure Self

4/10

Poor

13 Oct 2025

Tenexxa

We had the most terrible experience at this location. We had two rooms booked. The front desk assigned the same rooms to two separate families and blamed this on their corporate booking system. Then came the housekeeping, who skipped over our rooms.

Our rooms werent clean and definitely not at par with the Marriott standards. We have never had such an aweful experience at any of the Marriott chain of hotels.

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Candy

Yes we eat at the bar and the breakfast was good

Leisure Family

10/10

Exceptional

11 Oct 2025

Ronald

Very clean and friendly staff

Leisure Self

10/10

Exceptional

10 Oct 2025

Charles

Awesome Place

8/10

Excellent

08 Oct 2025

Elizabeth

The hotel was perfectly clean and quiet. The area around the hotel seems safe enough, but it's not very walkable. I've stayed a few times and never had any problem. Housekeeping and front desk.staff are friendly and helpful.

2/10

Poor

06 Oct 2025

Kyle

Was unable to check-in no rooms ready. We waited for over an hour after being told it would be 15 minutes. We ended up missing our dinner and leaving to go to the game without dinner and had to check-in again at 1am

Leisure Family

10/10

Exceptional

05 Oct 2025

paul joseph

Safe

Leisure Family

8/10

Excellent

30 Sep 2025

Steven

The distance to elevators is far

Business

10/10

Exceptional

30 Sep 2025

Jeffrey

Very nice

10/10

Exceptional

15 Sep 2025

Michael

This is a beautiful hotel. Clean, comfortable, and spacious rooms. The in-hotel restaurant has very yummy selections and friendly staff. We really enjoyed our stay! Niagra falls is a must see!!

Partner

8/10

Excellent

13 Sep 2025

Kevin

There was ridiculously loud music and dancing on the first floor when we arrived, but we had a high floor room so fortunately we weren't affected by the noise.

6/10

Pleasant

11 Sep 2025

Olive

Marriot hotel

My stay at the Marriott was just okay. The service was mediocre, and while the place was clean, most of the amenities were out of order — including the pool and hot tub. This was disappointing, as those were part of the reason I booked the hotel.

Friends_and_family Family

2/10

Poor

10 Sep 2025

Gary

I was promised a rate on the Expedia page of $230 CDN on the App and booked it - I’ve now been billed

8/10

Excellent

09 Sep 2025

susan

We’ve stayed here in the past. It’s a nice hotel, convenient for us. Easy commute to HighMark stadium.

Leisure Partner

2/10

Poor

09 Sep 2025

Kevin

Our experience was actually terrible. Was told we could check in early, but were denied at entry. Couldnt check in after waiting in line for 45 minutes. Was told we'd have to do it after the Bills game. Got back from the game and waited another 1.25 hours in line before receiving our room key at 2.25AM. No explanation from anybody, but at least two staff members gave us different stories. Never again, Marriott.

Leisure Family

8/10

Excellent

09 Sep 2025

Elliott

Great place when attending a Bills game

The hotel was very nice, and we would stay there again. Check-in was a bit of a disappointment. Not very organized.

Friends_and_family Friends

2/10

Poor

09 Sep 2025

Shawn

Days before arrival, many attempts were made to call the hotel to simply ask to check in early upon arrival as we are not from the area. The number itself works to call, but you literally cannot reach a single soul. I tried calling over 30 times.

The day we get there, we along with everyone else was told \"there is a private event, you can leave your bags but you cannot check into your room yet as they are not ready.\"

This was absolutely ridiculous and it's the first time I've ever experienced something like this when checking into a hotel, especially a Marriott.

The front desk was also being very passive agressive and rude, which is shocking given they presented all guests with a very terrible check-in situation.

I will never recommend this particular hotel to anyone in my entire life.

Leisure Friends

6/10

Pleasant

08 Sep 2025

Vikram

The staff seemed nice, but because they had VIP guests on Saturday, we were unable to check into our rooms on Sunday until later at night. I would've have thought they would have been more prepared and communicated with us better.

Self

2/10

Poor

08 Sep 2025

Jacob

Took so long to check in, room wasn’t ready until 6pm

Leisure Friends

4/10

Poor

08 Sep 2025

Donovan

Check in was horrible. Our room was not cleaned, the hotel was overwhelmed by the crowd of people coming to see the football game.

Leisure Family

10/10

Exceptional

02 Sep 2025

Rustam

THe pool is the best

Leisure Family

10/10

Exceptional

02 Sep 2025

joe

excellent!!

Leisure Family

10/10

Exceptional

02 Sep 2025

Catherine

Wonderful facility with great indoor activities and lovely outdoor spaces. Dining staff needs some support and training.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Angel

It was awesome. After having a bad booking somewhere else I was able to get a room here and OMG did they make me feel much better of my vacation. Just when I thought it was ruined staying here was so much rewarding. Guess ya know where I’m staying next time I am in the area.

Leisure Family

2/10

Poor

01 Sep 2025

George

Front desk couldn't find reservation from hotels.com afyer fifteen minutes got keys brought in luggage and found the room door ajar with the deadbolt stuck extended. Was given a new room which had a broken deadbolt that wouldn't lock.. Third room was great but check in took an hour at that point. Service was friendly just poorly organized or managed.

Friends_and_family Family

8/10

Excellent

01 Sep 2025

Bassam

Good

10/10

Exceptional

28 Aug 2025

YULIANAWATI

Clean, comfortable and close to Niagara Falls

Leisure Family

10/10

Exceptional

26 Aug 2025

Gerald

Excellent rooomd excellent staff!

10/10

Exceptional

24 Aug 2025

Douglas

Nicely renovated property

Business_and_leisure Family

10/10

Exceptional

23 Aug 2025

Christine

Folks friendly and helpful. Very clean and safe. Excellent food.

Leisure Family

8/10

Excellent

23 Aug 2025

Christopher

Room was clean/ newly renovated. Stafff was friendly and courteous
Outside looks dated.

Business Family

10/10

Exceptional

23 Aug 2025

Patricia

This property is beautiful. They recently renovated the rooms and dining room and did an amazing job! The staff are always smiling and friendly. I always enjoy my stay here!

Business_and_leisure Family

10/10

Exceptional

23 Aug 2025

Dave

Love this hotel!

Dropped our youngest off to college and plan to stay at this hotel from now on whenever we return to Buffalo. Clean rooms, great service, rooms that were taken care of by staff…fantastic experience

Friends_and_family Family

8/10

Excellent

22 Aug 2025

Noralyn

Assigned room has ceiling leak, need to change room.

Leisure Family

10/10

Exceptional

22 Aug 2025

Amber

.

10/10

Exceptional

22 Aug 2025

philip

So comfy got a very busy college move in visit!! Wish it was affordable for parents weekend lol but we will try to make it our home away from home when rates are lower ☺️

Business_and_leisure Family

10/10

Exceptional

21 Aug 2025

Holly

Wonderful experience so far! Check in was easy and the young lady who helped me was very helpful and kind. Ill definitely be back.

Business_and_leisure Family

8/10

Excellent

21 Aug 2025

Jing

If hotel can offer breakfast, I will give 5 star

Leisure Family

10/10

Exceptional

21 Aug 2025

Judy

Great pace to stay- especially if in town for UB. It is a little too far to walk to UB but still close.

10/10

Exceptional

16 Aug 2025

Tanner

Beds are comfy & clean

Leisure Family

10/10

Exceptional

15 Aug 2025

William

Excellent

Family

10/10

Exceptional

14 Aug 2025

Jim

Clean and quiet. Staff is excellent.

Leisure Family

10/10

Exceptional

13 Aug 2025

Josefina

Great hotel!

Leisure Family

8/10

Excellent

11 Aug 2025

James

The shampoo holder in the shower had fall off and was laying in the bottom of the shower when we first got in the room. We notified the staff to make sure they didn’t blame us and they were good about it. they offered to send somebody up right away, but we said it was OK.

Leisure Family

8/10

Excellent

10 Aug 2025

Bo Bo

Different restaurants are near the hotel.convenient.

10/10

Exceptional

10 Aug 2025

Robert

It was restful Stay

The people at the desk, very professional, quick
in checking in and room was clean, and quiet.

Partner

10/10

Exceptional

10 Aug 2025

Kristen

was very clean and updated

Leisure Family

10/10

Exceptional

30 Jul 2025

Eric

The stay was very nice.

Business Family

10/10

Exceptional

27 Jul 2025

OMEL

Way better than other hotels we have have stayed at

Leisure Partner

6/10

Pleasant

23 Jul 2025

Matthew

The restaruant was under repair but nice clean rooms

10/10

Exceptional

22 Jul 2025

Claudine

The staff was very helpful .. the only thing I can say Wi-Fi was not great

Leisure Friends

10/10

Exceptional

19 Jul 2025

Gerard

Awesome service

Leisure Family

8/10

Excellent

19 Jul 2025

Karen

Nice, clean hotel with a great pool.

Leisure Family

4/10

Poor

18 Jul 2025

Jay

We requested early check-in and I think we were given a room that was available probably because it's not used as often. 1. The window shades were not effective at keeping out the early morning (5:30AM) sunlight. 2. The bathroom sink drained slowly as if it was partially clogged. 3. The TV was almost completely unusable - you click on a channel and it took forever to load / or never loaded so we had to use their Pluto TV app to watch Today Show podcasts. 4. The shower stall was elevated about six or seven inches off the bathroom floor. For me stepping up and down into it was tricky.

Leisure Family

10/10

Exceptional

13 Jul 2025

Hector

Excellent service. Clean and nice rooms. The place was really good.

Leisure Family

2/10

Poor

12 Jul 2025

jude

Over Booking issues

Buffalo Marriott Niagara on 7/4/2025. Our family arrived late on 4/7/2025 after a long journey from California, only to discover that our prepaid had not been honored. Despite receiving direct confirmation from Marriott, we were informed that no rooms were available.

This was deeply upsetting and incredibly disruptive, particularly for my children. The distress and discomfort this caused is difficult to overstate. The lack of a suitable alternative offered by the hotel staff further exacerbated the situation.

The failure to fulfill a confirmed and prepaid reservation is a serious breach of contract and a profound disappointment, especially given Marriott's reputation for reliability and high-quality service. This experience has significantly damaged our perception of your brand and cast a considerable shadow over what was meant to be a joyful family holiday.

Friends_and_family Family

4/10

Poor

10 Jul 2025

Timothy

We booked the hotel because on prior stays the restaurant and bar were superb. On this stay, the restaurant and bar were closed for renovation. The temporary restaurant and bar were tiny and inadequate Both had been promised for completion 45 days prior to our stay. Each day of our stay we had to request that basic supplies be furnished to the room. None were. Trying to call the front desk was fruitless

Leisure Family

10/10

Exceptional

10 Jul 2025

Mateigha

Nice hotel, big spacious rooms and bathroom. Indoor and outdoor pool that you can swim to from the inside pool.

Leisure Family

10/10

Exceptional

10 Jul 2025

Ray

Comfortable Digs

We enjoyed our stay at the Buffalo Marriott. The location is in a pretty and safe area of Amherst. Check in was quick and easy. Our room was spacious and spotless. The hotel was in close proximity to many restaurants and the Hockey arena.

Partner

10/10

Exceptional

08 Jul 2025

Kimberley

Our family loved staying here. The only issue was the coffee maker in the room had to go. I received a 3rd degree burn from it malfunctioning.

Leisure Family_with_children

8/10

Excellent

06 Jul 2025

james

I was surprised there was no exhaust fan and the bathroom, and there was no microwave in the room

Leisure

6/10

Pleasant

06 Jul 2025

Sarah

Not as clean as I would expect. I understand they were going through remodeling but the floor in our room as well as the hallway needed a good vacuuming. The charging plugs for phones/computers between the 2 beds did not work. So the place still needs some work.
Didn’t have to time to take pictures. Management should ho look

Leisure Family

10/10

Exceptional

05 Jul 2025

Melkirah

Great place to stay. Enjoyed my trip to the falls.

Leisure Partner

10/10

Exceptional

05 Jul 2025

John

Great staff!!

Leisure Family_with_children

10/10

Exceptional

03 Jul 2025

Kim

Great Stay

Great stay, cant wait to go back!! Do good, be good, GOD bless, Go Bills!

Friends_and_family Family

10/10

Exceptional

27 Jun 2025

Cynthia

Within a 20 -30 minute drive to all arenas that were used during the tournament and the variety of shopping and restaurants in immediate area!

Leisure Family

8/10

Excellent

25 Jun 2025

Brian

Nice enough place. Under construction while we stayed so not overly welcoming space, but that’ll happen. Pool was nice and breakfast was really good.

Business_and_leisure Partner

10/10

Exceptional

18 Jun 2025

jennifer

Nice place with a great location to shopping, the falls and Highmark stadium!

Leisure Family

10/10

Exceptional

16 Jun 2025

Mohammad

Friendly and accommodating staff, recently renovated rooms with good space and good amenities

10/10

Exceptional

15 Jun 2025

Cody

Great place to stay

4/10

Poor

13 Jun 2025

Amber

Felt like a dorm room not what was pictured. Definitely disappointed

Leisure Self

10/10

Exceptional

12 Jun 2025

Erin

Lobby still under construction

8/10

Excellent

09 Jun 2025

Mark

Good solid hotel

10/10

Exceptional

04 Jun 2025

Aruba

I've stayed here before as well and it was nice, rooms very clean and comfy.

Leisure Family

8/10

Excellent

01 Jun 2025

floricel

Nice and clean

8/10

Excellent

31 May 2025

Renzie

Process was ok, hotel spelt name incorrectly so took a little time to figure out but that staff was helpful and pleasant.

Leisure Family

10/10

Exceptional

28 May 2025

Allwyn

Good stay

10/10

Exceptional

23 May 2025

Kyle

Clean rooms, comfortable beds, temporary restaurant looked sketchy but was served drinks quickly and food was good

Business Self

4/10

Poor

22 May 2025

Leonard

Walls are thin and WiFi is lousy.

Walls are thin and you can hear people in the next room. WiFi is spotty at best. Disappointing.

Business

6/10

Pleasant

21 May 2025

Timothy Paul

Construction

Business Self

10/10

Exceptional

20 May 2025

Frances

Nice and quiet. Clean!!! Quick overnight stay but perfect for what we needed it to be. Had a few drinks at the bar. Great and friendly check in representatives. Easy check in and out.

Leisure Partner

6/10

Pleasant

20 May 2025

Tom

I booked 2 queen beds and got double beds. They didn't clean the rooms between days. We stayed 2 nights. Check-in person was professional and nice.

Leisure Family

8/10

Excellent

20 May 2025

Marielle

The hotel will be amazing once the work is completed. The staff were very friendly and helpful. I had a new room, which was lovely. The one downside was that it was very noisy throughout the day, I'm not sure if there was a cleaning station close to my room, but the cleaning staff were very loud with their voices and their movements.

Leisure Self