Name: Sleep Inn and Suites Buffalo Airport
Address: 100 Holtz Dr., Cheektowaga, 14225, US

8/10

Excellent

29 Jul 2026

Chris

Close to the airport and restaurants Rooms clean and beds comfortable

10/10

Exceptional

29 Jul 2026

Elena

Thank you

2/10

Poor

29 Jul 2026

Jean

The bed was hard and uncomfortable. The Internet did not work. The shower was only lukewarm at it's hottest setting. There was only 1 USB port in the entire room. The air conditioner made a tremendous noise every time it came on. The pillows were hard and lumpy. The floor was sticky. For what I paid, it should have been much better. It was very disappointing.

10/10

Exceptional

28 Jul 2026

Daniel

Front desk guy was very friendly, efficient and helpful. Breakfast is available in the morning for a very long time period compared to other hotels. Everything in the room worked properly, and it was nice to have a fridge and microwave. Distance from the airport was great, considering we had a 7am flight.

2/10

Poor

27 Jul 2026

Toni

This hotel is very dated and not clean. Didn’t look like they mopped the floors in a while. The wall paper behind the tv was peeling and dirty. Looked like food stuck to it. A floor scraper would get the gum off the floor easily. The chair is old and peeling as well as the paint. The photos online did not match the room. Major over haul is needed in this hotel. The mattress sinks in the middle. The pros are the convenience to the airport and the nice staff member we had at check in. We were only staying one night and left first thing in the morning or we would have left and went to another hotel. Ample parking. We didn’t stay for breakfast so I can’t comment on it.

8/10

Excellent

27 Jul 2026

Miriam

Stayed in the king suite with two person tub. The tub was great - loved the room but the mattress was terrible. Woke up every morning with a sore back. Please check the mattress in room 328. Great location near the airport and restaurants/grocery/pharmacy. Coffee could be better but the breakfast wasn't too bad and no matter what time we left/returned, we could always get parking close to the entrance.

2/10

Poor

27 Jul 2026

jeff

They move my wife and duetter to another hotel because they over booked , at 1:30 am they had to take a shuttle to the other / new hotel. The other hotel was terrible & very dirty.
Also no breakfast at the other hotel the option was to take a shuttle back to the original hotel for the breakfast.

8/10

Excellent

26 Jul 2026

Michelle

Hotel was clean would stay again.

8/10

Excellent

26 Jul 2026

Chris

close to the airport

6/10

Pleasant

26 Jul 2026

Melissa

Need to power wash bathroom floors. Kitchen staff dont smile , do they like their job? Front desk are ok,driver who pick us up from Buffalo airport, parked the shuttle where all of us are soaked under the rain, Is he just out of high school w/ part time job I asked him? “ why did u park here? he is deaf. 👎

6/10

Pleasant

25 Jul 2026

Jessica

Place is old and the smell in the room not the best. Just glad I stayed only one night!

2/10

Poor

24 Jul 2026

Leslie W

I made a reservation for 3 nights, but I cancelled the last night, because I could not sleep, the bed was very uncomfortable. These beds are full size, the mattress is very uncomfortable and sink down. I spoke to Laurie (manager) she said that is the way it is, without trying to give a better accommodation. My wife and I could not sleep in this bed, because they are too small for two people. I have to drive back to New York City with fatigue and hoping not to get into an accident due to the fatigue. also I requested a top floor room, but they put me in a floor below, I could hear the noise from the people above me. This trip was a nightmare not a vacation.

10/10

Exceptional

24 Jul 2026

Anuradha

Good breakfast and helpful staff.

6/10

Pleasant

23 Jul 2026

Amanda

Staff at check in not friendly at all- room was so-so- I would definitely say not worth the $165 I paid for one night

8/10

Excellent

23 Jul 2026

Joshua

Quick overnight stay. It is very conveniently located to the airport and has shuttle service. The property is dated and things could use a refresh. However, it is a reasonably priced overnight stay

6/10

Pleasant

23 Jul 2026

Md

Front desk and the people serve breakfast they should be more nicer.

10/10

Exceptional

22 Jul 2026

Chaitanya

Stay was good. Great breakfast.

10/10

Exceptional

22 Jul 2026

Amy

Close enough to airport to walk

8/10

Excellent

20 Jul 2026

Vickie

Spa or pool no longer available

Partner

6/10

Pleasant

20 Jul 2026

Casey

This was the first time I’ve stayed here and the last. I booked the king suite with hot tub. The room wasn’t the cleanest. I didn’t even shower because the shower didn’t look cleaned. Tiles in bathroom need to be scrubbed. Bathroom door hard to shut. Stains on the curtains, sink off the bathroom wasn’t cleaned. The bed was the only thing that was cleaned. Not worth what I paid. Won’t be returning.

Self

10/10

Exceptional

20 Jul 2026

Bala G

Good hotel to stay

Family_with_children

2/10

Poor

20 Jul 2026

Alessia

Would not stay here again

Partner

8/10

Excellent

19 Jul 2026

Caroline

The hotel is OK but the people at the front desk are unhelpful. We called them three times for the shuttle and were told we would be called back for an estimated time, but they never called back. Had to call them again was told that the shuttle was on the way but didn’t know where the shuttle would pick us up. Turns out we had to ask one of the workers where the transportation area was, and we were in a completely wrong area to be picked up. It was extremely frustrating as we had a baby with us.

Family_with_children

6/10

Pleasant

19 Jul 2026

Irene

Breakfast was blah

Family

2/10

Poor

19 Jul 2026

PRAVEEN KUMAR

One of the worst hotel I ever stayed. Shortage of staff, smelly room. No proper response from staff. Everything excuses. I am not recommending this hotel to anyone.

Family_with_children

6/10

Pleasant

18 Jul 2026

Laxman

The front desk staff didn’t greet us with a smile. They ‘processed’ us gave us our keys. The breakfast was pretty bad. Dried out scrambled eggs and dried out potato fries.

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Dennis

Sue who works in the breakfast area was very helpful and pleasant to talk to

Family

2/10

Poor

17 Jul 2026

Lauren

How on earth this place has such good reviews is beyond me. It’s actually really frustrating because we depend on reviews to decide whether to book a place or not. I could write an entire novel about our ordeal this evening, but let me just say - definitely don’t book this or the sister location down the street (same owners) through Hotels.com because the owners are too stupid to put the correct phone numbers on file with Hotels.com so a refund couldn’t be issued despite there being BLACK MOLD!!! I have MCAS and within just 30 minutes of standing halfway in the room and half way in the hallway while we tried to figure out what to do, I started to get hives and have trouble breathing. Thankfully I had Benadryl and an epi pen on me, as always, but it was absolutely egregious how bad the mold was in that room. Then they sent us down the street to the sister location since the gentleman couldn’t help with issuing a refund due to the owner’s incompetence. And that one has been “remodeled” but it’s still a dump. My husband and MIL got STUCK in the elevator. Everything is just DIRTY! The cleaners at both locations are either 1. Horrible at their jobs or 2. So under staffed that they are unable to do the job correctly. Based on the 2 owners not being able to even handle something as basic as putting the correct phone number on file for their OWN businesses I’m guessing it’s a mixture of both. I will of course add pictures. The first 3 are of the first hotel and then the cart

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Yesenia

Un lugar muy accesible y ambiente agradable

Family_with_children

6/10

Pleasant

17 Jul 2026

Carolyn

Beds not very comfortable, bathroom extremely small. Overall it was okay and served the purpose for an overnite stay.

Partner

2/10

Poor

17 Jul 2026

Nyasa

They didn't change our bed sheets; it was dirty. Please, before you book, or if you already booked, don’t sleep without looking at your bed sheet.

Friends

8/10

Excellent

16 Jul 2026

Eric

Parking included.

Family_with_children

10/10

Exceptional

13 Jul 2026

Lawrance

The room is cleaned and the area is quiet. Close to the airport and the hotel has shuttle service to and from the airport.

Partner

6/10

Pleasant

12 Jul 2026

SAI

This hotel is in desperate need of renovation and feels extremely outdated. I stayed in Room 206, and there wasn’t even a single mirror in the room. Housekeeping is seriously lacking. I stayed for three nights, and they never cleaned the room once. Even after I explicitly asked the front desk for clean towels and room cleaning, they promised to send someone but never did. I had to clean the room myself.I honestly do not understand why Expedia charges so much for a hotel of this low quality. Expedia booked this property as a replacement because my original booking was canceled without prior notice. Although Expedia refunded $150, I still had to pay over $300 out of my own pocket due to the higher price of this hotel compared to the first one. Both the hotel and Expedia showed a complete lack of accountability. I find Expedia’s resolution entirely unacceptable; they gave a $150 credit and washed their hands of the matter. I had to use that entire refund just to cover part of this hotel's cost, plus pay even more extra money. Expedia must take full responsibility for the bookings made through their platform.\"

Family_with_children

4/10

Poor

11 Jul 2026

Mujtaba

The complementary breakfast was not fresh. They prepared the scrambled eggs in the same grease that they used in making sausages. That was unsanitary, food violation and against our dietary requirements.

Family_with_children

6/10

Pleasant

10 Jul 2026

Carolyn

My stay was OK. The property was decently maintained pretty clean for the most part. The rooms were smaller than anticipated. The breakfast was good. The staff was mixed. The first night I checked in the guy at the front counter was pretty solid. He wasn’t rude. He just wasn’t very friendly. Overall, especially for the price I could stay there again.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Mark

Room was supposed to have a sleeper sofa but didn’t. Air conditioner was so noisy we had to turn it off to sleep. Smallest bathroom I have ever seen. Breakfast was disappointing

Family_with_children

8/10

Excellent

09 Jul 2026

Gaetree

Overall good

Family_with_children

10/10

Exceptional

09 Jul 2026

Maggie

This was a perfect place to stay. We were able to take the shuttle very early the next morning, and we paid for parking at the hotel at a much better price than at the airport. When we returned from our trip, the shuttle picked us up and took us to our car.

Partner

6/10

Pleasant

09 Jul 2026

james

Remove signs/posters that advertise things you don’t do anymore (free cookies/discount tickets for restaurants).
Have a list of restaurants close by with a small description or have staff that know this information.
Hotel is a bit rundown. Front desk staff were not very helpful or knowledgeable about the area.

4/10

Poor

09 Jul 2026

Eleazar

The facility need upgrade carpets on hallway need to be upgraded the mattress in room 322 is sagging, no consideration for early check-in, breakfast is not great anf fries was hard sims its been there for awhile so as the sausages

Friends_and_family Family

2/10

Poor

08 Jul 2026

HUI

The building is very old and the air conditioning is too loud to get a good night's sleep. The mattress is old and falling apart, and both the bathroom and sofa are dirty. It was barely okay just to get through the night.

2/10

Poor

08 Jul 2026

Edward

Booked our room about a month in advance. Arrived to find out the hotel was overbooked. They moved us to their \"sister\" hotel down the street. We checked in & the room seemed okay upon first inspection. Nice size. We were given a suite with a king bed & sofa bed. King bed was nice & comfortable & then we pulled open the sofa bed & found there was only a sheet on it. No pillows or blankets for it. We started calling on arrival after 4 p.m. up until almost midnight to the front desk before we got anything!! They ended giving us 2 torn blankets & no pillow that we had to go and get ourselves because they were too busy!!! Complained to them only to be told they were \"sold out\" & had no extra's. My family & I were very disappointed & upset. Front desk were not helpful at all. They just kept telling us that \"they were too busy & nothing they could do about it\". Totally unacceptable. We definitely will not stay there again in future!

Family_with_children

6/10

Pleasant

08 Jul 2026

DOR

I used to spend weeks through out the year in this hotel, it was always great and beautiful but, last stay (10 days) and this visit were not amazing as it used to be. The room was just dirty. I stayed only one night at room 212, arriving to the hotel at 9:30pm and leaving at 7 am so there was no point to complain or change rooms.
Long hair on the shower wall and one under the toilet seat. Two pillowcases were not changed and there were also some hair on them. Soda corks on the floor at the corners and some other debris that clearly shows that the room was not clean probably. This was really my first time to clean the room myself in order to stay in that room. The headboard had oil staines from oily hair. I take the time to write all that beacase I spent so many night at that hotel. The.married couple handling the breakfast in the morning are just amazing and we became good friends. I own many properties in Buffalo by the university and travel frequently to manage them and this hotel was always hone in Buffalo. It is unfortunate that an employee or two can cause so much damage to the reputation of the hotel. A supervisor or a manager must check each and every room before it is being released to the front desk. Please take care of your hotel. I would really like to come back and stay with you.

Partner

8/10

Excellent

08 Jul 2026

Kelly

The property was great for a quick one-night stay. We felt safe, our room was ready, and shuttle from the airport was easy to arrange by calling the front desk when we landed. We did not care for the provided breakfast, however. Not much variety left by the time we left our room at 8:50am.

Partner

10/10

Exceptional

08 Jul 2026

Asha

Loved the location of the room and breakfast!

2/10

Poor

06 Jul 2026

Abida

I checked into this hotel with my two young children. Right after checking in, we left to attend a party and returned around midnight. When we got back, I noticed the room was still very dusty, there was mold, and the toilet seat was broken.

I politely asked the front desk employee, Tony, if we could switch rooms or have the room cleaned again. Instead of trying to help, he became rude and told me to leave if I didn’t like the room. He raised his voice and yelled at me, which frightened my children.

Because I no longer felt safe or welcome, I had no choice but to leave the hotel at around 2:00 a.m. with my children, who are only 3 and 7 years old. We ended up sleeping in our car for the rest of the night.

No family should be treated this way, especially in the middle of the night with small children. I expected basic cleanliness, a safe room, and respectful customer service, but unfortunately, I received none of those. I would not recommend this hotel based on my experience.

Family_with_children

8/10

Excellent

06 Jul 2026

Malaki Azaan

Good hot tube suite. Quite place, lots of parking. Check in staff and room service were friendly. I would stay here again. I am from Ohio.

Self

10/10

Exceptional

06 Jul 2026

Krystal

Clean. Easy check in. Very accommodating

Family

10/10

Exceptional

06 Jul 2026

ferlenny

Good hotel

Family

10/10

Exceptional

05 Jul 2026

Renee

A quick trip to see Niagra Falls. Spent a Sunday evening at the Sleep Inn & Suites Buffalo Airport. The shuttle service promptly picked us up from the airport. Around the corner from the hotel is a Wingnutz Bar and Grill which is within walking distance plus there is a little convenience store located within walking distance as well. They serve a free buffet style breakfast and the staff were extremely helpful. The room was clean and while it is showing a little wear it was a a great value for the price. We would definitely recommend this location.

Partner

10/10

Exceptional

05 Jul 2026

hong

A Great Place to stay. Service is outstanding and helpful. I enjoyed it very much and next time I will come back again. Thank you to Carrie who was the front desk lady helping me very much. Thanks

Partner

10/10

Exceptional

05 Jul 2026

Aierke

👍👍👍🙌🙌🙌

Family_with_children

4/10

Poor

04 Jul 2026

Bo

Room was very damp and dated. Breakfast didn’t have much variety.

2/10

Poor

04 Jul 2026

Chad

Worst hotel experience in my life. The hotel was overbooked so they sent me to their sister hotel, Buffalo Airport Hotel. No AC in the beginning of July, was told a breaker blew, but no offer to fix it. Told that if I wanted the\"free\" breakfast at Sleep Inn, I could walk there. Asked for an itemized receipt upon departure and was told they couldn't generate one, yet they ran my card for incidentals. Hotel was filthy, staff were incompetent and just seemed miserable to be at work. I will not go this route ever again.

Self

10/10

Exceptional

04 Jul 2026

Huy

Nice place. Close to everything.

Family_with_children

10/10

Exceptional

03 Jul 2026

Richely

El desayuno fue increíble, me gustó el ambiente acogedor, el personal atento, tuvimos una confusión con las personas que nos hiban a llevar al aeropuerto, porque no sabíamos que teníamos que notificar antes la salida. Pero lo demás súper bien. Volveríamos

Family

4/10

Poor

03 Jul 2026

Clyde

The carpet is very dirty in the corridors, the room door was broken and a few screws were holding the lock in place, Old shower with paint or plastic peeling off. Bed was comfortable, parking was good

Partner

10/10

Exceptional

02 Jul 2026

SIVA SUBRAMANYA VARMA

Very much satisfied with the stay

Family_with_children

6/10

Pleasant

02 Jul 2026

Deepak

Breakfast was very limited. Did not like scrambled egg too. It could have been better atleast.

Family_with_children

8/10

Excellent

02 Jul 2026

larry

The stay at the Sleep Inn was good. It was worth the extra money to have whirlpool tub in our room because it helped relax me and my muscles after a long car trip from Ohio!

Friends_and_family Family

4/10

Poor

02 Jul 2026

Paula

I would stay somewhere else. It’s quite run down.

Partner

8/10

Excellent

01 Jul 2026

Donna

Our room was the worst room the hotel could have given us. The cleaning staff used Swiffer products to clean floor and surfaces. The floor was sticky and left a residue on our products left on top of counters. The toilet was wobbly. The floors in bathroom and lighting was not great. The couch was stained and ripped. The pull out couch was uncomfortable to sleep on. I would not stay at another Sleep Inn. I took pictures of the pull out couch to show front desk manager. He said that they were supposed to replace couch but didn’t. Funds were reimbursed.

Family

8/10

Excellent

01 Jul 2026

Gargi Bandyopadhyay

None

Family_with_children

4/10

Poor

30 Jun 2026

Lori

Save yourself the stay, go elsewhere unclean, hair all over the floor DON’T GO BARE FOOT IN THE ROOM ESPECIALLY IN THE WASHROOM
very dated and dark and musty smell throughout
Ice machine was broken on the first floor
Accessible room is not accessible at all, toilet was so low and completely loose

Partner

6/10

Pleasant

30 Jun 2026

Sarah

Staff were super polite and helpful. Long term parking option was good and shuttle drivers very helpful and polite. Breakfast was fine. Beds were clean and so was the main area. However, the bathroom was dirty in the shower with lint and a few hairs. I don't think it had been cleaned. Hallways are very dark and dated.

Family_with_children

4/10

Poor

28 Jun 2026

John

Room was not swept, Refrigerator did not work and key to room did not work

Self

10/10

Exceptional

28 Jun 2026

Rose Ann

A good hotel to stay in.

Friends

8/10

Excellent

28 Jun 2026

Kimberly Michelle

Reception staff were delightful and very helpful!

Family

6/10

Pleasant

27 Jun 2026

MARKANDEYA RAJARAM

Overall it was good stay.

Family_with_children

2/10

Poor

27 Jun 2026

Angela

Bad

4/10

Poor

27 Jun 2026

abhishek

Clean ro

4/10

Poor

27 Jun 2026

Candace

Hotel was not clean. Terrible smell. Would not recommend.

10/10

Exceptional

26 Jun 2026

Ma Carolyn

Place was hood, we booked the jacuzzi room and in good shape and clean, you can tell it’s a little bit old but overall it is clean. The breakfast was also good good options.

Partner

8/10

Excellent

26 Jun 2026

Betty

We stayed just one night while traveling. Everything was fine. Convenient to airport. Had everything we needed, including a nice breakfast. Would definitely stay there again.

Partner

8/10

Excellent

26 Jun 2026

Leslie

The only thing we were disappointed with was that we expected a hot tub and were looking so forward to it at the end of the day. It was a picture on the website that showed it. but the guy at the desk said it hasn’t been working for a few years.

Friends_and_family Friends

10/10

Exceptional

26 Jun 2026

Alexander Michael

Wonderful stay at an affordable price. The 24 hour airport shuttle was a lifesaver when our delayed flights got us into Buffalo at 4am!

Partner

10/10

Exceptional

26 Jun 2026

Erica

comfortable

Partner

10/10

Exceptional

24 Jun 2026

Larry

Make sure to sign up when you check in for the shuttle to the airport.

Family

4/10

Poor

23 Jun 2026

Brandon

The room has multiple lights that were burnt out or would not turn on. None of the wall outlets worked for charging. The sheets had large red stains and brown stains on them, and the coat closet smelled like weed.

Self

8/10

Excellent

23 Jun 2026

Jorge

Everything was ok

Family

10/10

Exceptional

23 Jun 2026

Eileen M

The hotel breakfast was excellent, with a wide variety of food to choose from. There were plenty of options to suit different tastes, including hot items, pastries, fruit, cereal, and beverages. Everything was fresh and well-stocked, and the breakfast area was clean and organized.

Family

10/10

Exceptional

22 Jun 2026

Prakash

Clean rooms good place for a short stay. Very close to airport

Family_with_children

6/10

Pleasant

22 Jun 2026

Belvin

Helpful and responsive staff. The building and room in general was pretty rundown. Fairly clean all thibgs considering. Simple continental breakfast from 4 - 10 AM.

Self

10/10

Exceptional

22 Jun 2026

cynthia

Great customer service

Self

10/10

Exceptional

22 Jun 2026

LEANDRO

Nice place

Business

10/10

Exceptional

22 Jun 2026

Jodi

Our stay was great. I did call to let them know we would be arriving later than the 4 pm check in. The gentleman was great and let me know there would be no issue as they hold rooms until the early hours of the morning. After our family celebration we headed to the hotel, check in was smooth, he let us know the hours of the breakfast buffet, and asked if we needed the airport shuttle. In less than 5 minutes from walking through the door we were in our room relaxing. Room was clean, had a good night's sleep. We enjoyed the options on the breakfast buffet, check out went smooth as well. We would stay here again.

Partner

8/10

Excellent

22 Jun 2026

Jo Ann

Older hotel which needed some renovations. However, they provided a full breakfast.

Self

6/10

Pleasant

21 Jun 2026

Bev

We stay at a lot of choice hotels and this one was run down and had fewer breakfast items. The room was not the cleanest. Could use a good vacuum over all the rugs throughout hallways and rooms. The beds were nice. Looked like food and dirt on the back of the bathroom door. The furniture was run down too.

Family

4/10

Poor

21 Jun 2026

mayra

La atención de la recepción fue terrible, la señora no fue para nada amable en la atención y la habitación estab sucia tenía mucho polvo y rn el baño habían cabellos.

Family

8/10

Excellent

20 Jun 2026

Dung

everything is ok

Family

4/10

Poor

20 Jun 2026

Erlys

Breakfast was ok, regular american breakfast. I liked the location close to airport and shuttle service, I just stayed one night because my flight arrived late night. The hotel needs update and cleanliness.

Family_with_children

6/10

Pleasant

18 Jun 2026

Aimee

Economical option near the airport. Free shuttle and very accommodating front desk staff. Room and hotel needed updates as things felt pretty tired with scuffed doors and walls, but the room was clean. The free breakfast was nice to have, but you get what you pay for.

8/10

Excellent

16 Jun 2026

Deborah

Hotel is very close to airport and rental car center. Hotel is basic older facility, clean, free breakfast, has shuttle service to and from airport. Ok, for my one late night arrival.

Self

8/10

Excellent

15 Jun 2026

DANIEL

Clean hotel however important to improve the internet service as disconnect permanently

10/10

Exceptional

15 Jun 2026

Jessica

Short stay but we slept great and enjoyed a warm breakfast.

Family_with_children

8/10

Excellent

14 Jun 2026

Judy

Great breakfast. Thanked Sue for getting to work in the middle of the night to cook a nice Breakfast. Her chocolate chip and oatmeal raisin cookies in the afternoon was a nice touch. The room very large and comfortable. Most of the staff was friendly. It was an excellent choice for the money.

Family_with_children

10/10

Exceptional

14 Jun 2026

Judy

Loved this hotel. We actually stayed 3 nights (our flight was cancelled). The breakfast was wonderful thanks to Sue the cook! She made everything extracsp

Family_with_children

8/10

Excellent

14 Jun 2026

VANESSA

Overall, a great hotel and very convenient to the airport. The hallway had a peculiar smell but it didn’t carry into the room. I arrived after midnight and was met immediately by the front desk clerk. No waiting or trying to find someone to check you in. That’s a big plus!

Self

8/10

Excellent

13 Jun 2026

Megha

good

Family