Name: Hampton Inn Buffalo-Airport/Galleria Mall
Address: 1745 Walden Avenue, Cheektowaga, 14225, US

10/10

Exceptional

17 Jul 2026

Renee

It was clean, air conditioning worked, staff was friendly, and our stay was fantastic!

Pet

10/10

Exceptional

12 Jul 2026

John

Partner

8/10

Excellent

06 Jul 2026

Heather

This was probably the oldest Hampton Inn I’ve ever stayed at. It’s still maintained it just seems ready for updates. The front desk service was good. We got in pretty late and were woke up by the cleaning service. There was no do not disturb door hanger. We fell back to sleep and another cleaning service worker banged on the door. Seems like they could at least make sure there were DND in the room.

Partner

8/10

Excellent

06 Jul 2026

Rebecca

Breakfast was good except milk and ice was missing
Most people enjoy ice water or ice with juice in morning as well as cartons of milk are more sanitary and with kids easier to handle otherwise I found my stay to be family friendly a good location and Enjoyable

8/10

Excellent

28 Jun 2026

Christie

Staff were friendly and helpful

Family_with_children

8/10

Excellent

27 Jun 2026

Virronica

The accommodations were nice: bed, room, pool and breakfast. The only hiccup came when our room had no internet connection therefore the TV wouldn't work. Upon contacting the front desk as the prompt stated, we were met with resistance and lack of assistance, the girl at the desk telling us to contact the internet provider to fix it ourselves. My husband and I went down to the desk to avoid any further confusion and after multiple attempts the gentleman called the internet provider and came to the room to fix it. In the morning, I spoke with another front desk associate and she was very helpful and apologetic. I wish everyone was like her. Outside of that, our stay was good.

Family_with_children

10/10

Exceptional

26 Jun 2026

Ramy

Location is very convenient. Staff are friendly. Only downside is the shower hit water. The flow is very weak.

Self

4/10

Poor

21 Jun 2026

Jun

Bathtub was clogged. Only one elevator was working, causing long delays. Front desk staff was not very friendly. Breakfast was lousy and the breakfast area was packed.

Partner

10/10

Exceptional

25 May 2026

GRETCHEN Margarita Sarda

Muy buena atención y puntualidad en sus horarios.

Family_with_children

2/10

Poor

24 May 2026

Leonard

When I arrived at the hotel, I was immediately met with a locked front door. When I knocked on the door, I was asked, \"what do you want?\". I stated that I had a reservation and I was checking in. The desk person let me in and when I checked in, I stated that I called earlier in the week to request a room on the first floor and near an exit, since we had our dog with us. I was told that that should not be a problem. The desk associate said, \"there were no rooms to fulfil my request\" and gave us a room on the 2nd floor in the very middle of the hotel (right next to the elevator.
The amount

10/10

Exceptional

18 May 2026

Carlos

Buena atención al huésped

Partner

10/10

Exceptional

09 May 2026

Joyce

Within steps of chick fil a. Nice

10/10

Exceptional

06 May 2026

Khalid

It was an awesome experience to stay at this Hampton Inn.

Family

10/10

Exceptional

05 May 2026

Gianna Jean

Very nice near everything ! Staff was awesome

Family

10/10

Exceptional

21 Apr 2026

Stephen

Breakfast a little disappointing. Room was clean and staff was great

Self

8/10

Excellent

16 Apr 2026

Lawrence

Generally good for a mid-priced hotel

Business

8/10

Excellent

03 Apr 2026

Stanley

.

10/10

Exceptional

22 Mar 2026

Rachael

N/A

Family_with_children

4/10

Poor

12 Mar 2026

Makayla

it was clean but my sink was broken the toilet wouldn't flush other guests were running around until 2 am I called the front and no one answered me

Friends

8/10

Excellent

04 Mar 2026

Rita

Front desk staff needs to be more friendly

Friends

10/10

Exceptional

12 Feb 2026

Ashlee

We love staying in this hotel when we’re in Buffalo. It’s clean and in a convenient location for shopping, dining and is also close enough to the airport. The breakfast is pretty good for a complimentary breakfast. I’ve stayed here multiple times and will stay here again.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Kurt

Hotel and staff were excellent. Manager was great besides being a Coeboys fan.

10/10

Exceptional

27 Jan 2026

Garrett

Everything was great

8/10

Excellent

18 Jan 2026

Meagan

Room was clean, bed was comfy, there was an assortment of pillows in the room from super soft and squishy to firm. The breakfast area was clean and well presented. The food was delicious. The staff were super kind and friendly.

Leisure Self

10/10

Exceptional

18 Jan 2026

Theresa

Very clean room.

10/10

Exceptional

13 Jan 2026

Kelsey

Went to a Sabres Game and chose this hotel for price and proximity to restaurants and stores! It did not disappoint! Check in was smooth and the room was spacious, clean and met all our needs. Breakfast was delicious and offered a variety of options. We will definitely return if we go back to Buffalo!

Leisure Partner

10/10

Exceptional

12 Jan 2026

Joseph

Breakfast was fresh and hot, good choices. Heat worked fine in our room and the staff was very good.

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Frank

Very friendly and efficient front desk. Quick check in. Perfect room for one night. Will definitely come back here!

Leisure Partner

10/10

Exceptional

06 Jan 2026

Charles

Good

4/10

Poor

03 Jan 2026

Michelle

Bed was too high off the ground and difficult for person with mobility issues to get in and out without assistance. When asked if a step stool could be provided staff wasn’t able to help

Leisure Family

10/10

Exceptional

28 Dec 2025

Shana

Beautifully cleaned room. Very accomodating & delicious breakfest!!! Sooo Good!

10/10

Exceptional

27 Dec 2025

DANIELLE

Great hotel and staff. Always clean and bright

Leisure Family

10/10

Exceptional

19 Dec 2025

Lisa

Clean room, friendly staff and great location.

Leisure Family

10/10

Exceptional

18 Dec 2025

William

Excellent Service

8/10

Excellent

17 Dec 2025

Linda

nice, friendly staff,,, pool was cold but hot tub was perfect,,, only 3 towels left for us 4 to use,,, otherwise clean comfortable beds and hot shower

Friends_and_family Family

2/10

Poor

17 Dec 2025

Shanice

Things in the room didn’t work.

6/10

Pleasant

13 Dec 2025

Barbara

Room was a little worn.

Leisure Partner

10/10

Exceptional

13 Dec 2025

William

Excellent Service

10/10

Exceptional

08 Dec 2025

Kathleen

Friendly and efficient staff. Great comfort in rooms. Pool was huge and warm. Breakfast options tasty. Easy access to highway.

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Betty

The room was clean, the staff were friendly
The only problem was this weird noise that happened a few times in the evening

8/10

Excellent

23 Nov 2025

Martin

The room was well appointed and nice. Noisy due to planes early (6am) in morning. Soundproofing could be better.

10/10

Exceptional

22 Nov 2025

Katharine

The room was very clean and the bed was comfortable.

6/10

Pleasant

17 Nov 2025

Lisa

Very noisy floor I was on. 2nd floor. People slamming doors all night. At one point it sounded like someone was trying to get in my room. Over priced I don’t know if it’s new owners but last years stay was much better

Leisure Family

6/10

Pleasant

16 Nov 2025

Jonathan

We checked in around 8pm. Front desk lady was not welcoming. Room was over 90degrees when we entered. Took over an hour for front desk lady to get us into a new room, while our 5 month old struggled with the extreme temperatures. She and one other guy were trying to troubleshoot the unit, we kept asking for a new room cause baby needed to go to bed for the night. Told her we could wait for the unit to be fixed. I had tried all the instructions have gave over the phone initially for over 30 mins so I knew it was really broke but still no concern for hospitality

Leisure Family_with_children

10/10

Exceptional

12 Nov 2025

Kori

Staff was wonderful, rooms were very clean

Friends_and_family Family

8/10

Excellent

10 Nov 2025

Susan

Very nice reception. Close to a lot of outlets restaurants etc. Clean and had what we needed - basic breakfast buffett. Very good - trouble free - would do it again for sure .

Business_and_leisure Family

10/10

Exceptional

26 Oct 2025

Jeremy

Great hotel

6/10

Pleasant

24 Oct 2025

Chris

Breakfast was fine and plentiful

Leisure Family

10/10

Exceptional

17 Oct 2025

Leonard

Overall very good service and very clean

Leisure Family

10/10

Exceptional

17 Oct 2025

Michelle

Vicki the shuttle driver was amazing

8/10

Excellent

14 Oct 2025

lynnette

Room was clean and also bathroom. Convenient location.

Leisure Family

10/10

Exceptional

11 Oct 2025

Latisha

Clean fresh smelling room parking breakfast

Leisure Partner

8/10

Excellent

11 Oct 2025

Christopher

Friendly staff. Good breakfast. Quiet room. Easy off/on I-90.

Leisure Friends

6/10

Pleasant

06 Oct 2025

Mary

Clean, Comfortable Stay but Noisy Mornings

I recently stayed at the Hampton and overall had a good experience. The room was clean, comfortable, and had everything I needed for a long weekend stay. I appreciated the hot breakfast each morning—it was fresh and well-stocked—and the workout area was impressive, especially having a Peloton available for guests.

However, I wasn’t a fan of the room layout. The bathroom door opened directly in front of one of the beds rather than being tucked away, which made it feel less private when sharing the room.

My biggest issue was the noise in the mornings. Our room was directly across from the cleaners’ area, and every day between 8:00 and 8:30 a.m. we were woken up by loud talking and activity in the hallway. On the last morning, housekeeping even knocked at 8:30 asking when we’d be checking out, which felt rushed and forced me to get out of bed to answer.

If you’re an early riser, this might not bother you, but for anyone hoping to sleep in a bit, I’d recommend requesting a room away from the cleaning station.

Leisure Friends

10/10

Exceptional

04 Oct 2025

Richard

N/A

8/10

Excellent

01 Oct 2025

Mary

Good bed. Good night’s sleep.

10/10

Exceptional

28 Sep 2025

Tina

On account of the manager (Keyahnah), this review is going to be the opposite of what I was originally going to write.
We ended up in an accessible room, which we didn’t know meant that the shower was curbless. After showering, our room was flooded with water not just in the bathroom, but in the hall as well. We asked for another room and after coming up personally to assess the nature of the situation, Manager Keyahnah moved us to another room, though she warned us that it might not have a microwave. She must have seen the look of disappointment on my face because she offered a solution and I was blown away. Nothing beats customer excellence like carrying a microwave to another suite in order to ensure customer satisfaction. She went above and beyond to make us feel comfortable; not every client representative would be willing to do that, manager or not. We were overly impressed by Keyahnah’s commitment to customer excellence.
The breakfast was also a pleasant surprise. We have stayed here before and though the breakfast was passable the last time that we stayed here, it was not extraordinary. This time around, they had all the usual items but in addition, there were hash browns that were not just tasty but also not oily, which is a rare find.
Jarrett, who is a GM, was also very kind. He advised us on the happenings of the area and as a result, we decided to attend a couple of festivals in the surrounding area. We enjoyed ourselves so much so that we decided to stay anoth

Business_and_leisure Friends

6/10

Pleasant

17 Sep 2025

Ronald

Clean room, convenient location

Leisure Family

6/10

Pleasant

15 Sep 2025

Frank

Shuttle driver was rude and I did not use the shuttle. I parked to check in and the front entrance was crowded with Uber drivers. I parked in front of the shuttle van with plenty of room and while I was checking in he continued to blow the horn at my wife in the passenger side of the car with no key. He backed up about 5 feet and drove around and parked next to my wife and stared at her then drove away. I would not consider that excellent customer service.

Business_and_leisure Partner

10/10

Exceptional

11 Sep 2025

Tamika

Very nice place to stay. I love that it is very clean as well.

Leisure Self

8/10

Excellent

07 Sep 2025

carla

I arrive shortly after 7 PM for check-in and the main door was already locked. During my stay here always seemed to be a little water on the floor by the elevator but I saw no one swimming or any signs of cleaning it up. I appreciate the cleanliness of my room.

Leisure Friends

10/10

Exceptional

06 Sep 2025

STEFANI

Clean. Quiet. Convenient

Leisure

10/10

Exceptional

05 Sep 2025

Juan Carlos

My new commuting home in Buffalo

Clean, central and great deal with the daily breakfast, gym and friendly 24hr staff. I will def make this my home on my daily commute
The kingvbed room had a small ftidge and pantry to keep snacks and great internrt service for under 5$ a day (there is a free connection, too)

Business

6/10

Pleasant

03 Sep 2025

Anne-Maree

All good except i arrived at midnight totally exhausted! What the! I get to my door as a big dog living next door starts barking. They said they could not move me. It barked loudly 3 times over 5 hrs. It was terrible. Not happy.

10/10

Exceptional

01 Sep 2025

Prem

Good.

2/10

Poor

01 Sep 2025

Verified traveler

Frustrated

We had ridiculously loud neighbors screaming and carrying on from10:00pm until after 1:00am. When you reserve here you get an email stating they tolerate NO PARTIES, it would be great if it were enforced. We reached out multiple times to the number we were given upon arrival that was to be utilized with any needs that may arise during our stay, however no one was answering so we had to look up the front desk number to get assistance. Due to booking through a third party vendor, the hotel said they could not credit us anything but they would have if we booked directly. We are very disappointed as we typically have enjoyed staying at this particular chain of hotels. We will not be staying again.

Friends_and_family Friends

10/10

Exceptional

30 Aug 2025

Thomas

nothing

Leisure Family_with_children

10/10

Exceptional

27 Aug 2025

Jennifer

Everything was great, easy check-in nice room, except for I found black hairs on my sheets in the bed and on the bathroom floor and the bathroom floor was sticky. I did wipe everything up and the towel was black when I was done.

Business Self

8/10

Excellent

26 Aug 2025

John

Good Place to Stay

A very clean hotel with comfortable beds. Good selection of foods for the continental breakfast.

Friends_and_family Family

6/10

Pleasant

25 Aug 2025

Paul

seemed a bit run down tbh - needs updating

6/10

Pleasant

24 Aug 2025

Wei

It is little dated. Nothing special. Bit over priced for a 2.5 star hotel. Breakfast is included but quality is average

Leisure Family

6/10

Pleasant

20 Aug 2025

Alicia

Generally ok. The rooms are old and worn out but clean and the beds were comfortable. Do yourself a favor and grab breakfast at the Chick fil a across the parking lot because the breakfast at the hotel is pretty nleak6.

10/10

Exceptional

15 Aug 2025

Jeff

We stayed here before our flight the next day. The staff was friendly and professional. The breakfast we a good variety for us to choose from and relax before our flight.

Leisure Family

6/10

Pleasant

14 Aug 2025

Cynthia

typical breakfast buffet. lots of trucks

Leisure Family

4/10

Poor

13 Aug 2025

jim

Difficult to sleep. Loud TV from 1am to 6am.

Leisure

10/10

Exceptional

09 Aug 2025

Jerome

Hygiene

4/10

Poor

06 Aug 2025

Kimberly

Will not go back!

The hotel was packed with teens. They were running up and down the halls-yelling and screaming. We called the front desk 3 times to address the issue-the 3rd time, nobody answered our call. We confronted them and told them they needed to quiet down-this led to pounding on the walls outside our room and an prank call on our room phone very late at night. In the morning, we weren't able to get anywhere near the breakfast area due to the volume of adolescents. During checkout, we requested to be reimbursed for the stay and reported what happened to the staff and manager. Due to our booking being through a 3rd party, they were unable to do that. They said they would arrange for us to get a free night in points, but those have not shown up in our account yet.

Partner

8/10

Excellent

04 Aug 2025

Tracey

The only thing I didn’t like was my room was outside of the check in desk we had been woken up by people coming back from some event and it was pretty loud in the lobby. Other than that it was a very nice stay.

Business Partner

10/10

Exceptional

02 Aug 2025

Monique

Convenient to restaurant and stores with a shuttle to the local Mall and Airport. I will be backuuu

Friends_and_family Family

10/10

Exceptional

29 Jul 2025

Kahlan

Quickly booked this hotel on a whim so we would have somewhere to stay while in town for a concert and it did not disappoint! It seems it was in a nice, safe, not too populated area so that was great! The bed was so comfy for me, I had such an amazing sleep. The pool was nice as well! I wish there was a hot tub but that's all good! The hotel was decorated in a nice modern way and everything was so clean! Upon checking in we realized that our room's A/C was not working and they immediately switched us to another room so that was great! In terms of the breakfast that was also quite good! DIY waffles were nice, and usually I don't like the eggs and bacon that come with continental breakfast at hotels but this was not bad at all! Over all, a great, easy, safe stay and would come again!

Leisure Partner

8/10

Excellent

29 Jul 2025

Silvia

Liked overall condition of property, nice staff and shuttle transportation from/to airport.

Leisure

10/10

Exceptional

27 Jul 2025

Oscar

Super nice

8/10

Excellent

27 Jul 2025

Rebecca

The property is within 10 min drive to the hospital. The room was clean and spacious. It was available at the last minute for an emergency.

Business Partner

10/10

Exceptional

10 Jul 2025

Charles

Great visit, we will return when in the area.

10/10

Exceptional

08 Jul 2025

Donna

Overall great stay

Leisure Family

2/10

Poor

07 Jul 2025

Michael

Not what it used to be. Breakfast should include an egg option. The first room had no air conditioning working and resulted in room changes after check-in. Even the dark roast coffee was weak. The staff was pleasant and attentive to the room issues.

Self

10/10

Exceptional

05 Jul 2025

Michael

Great stay. Very nicely updated and clean!

Leisure Family

6/10

Pleasant

29 Jun 2025

Ghennet

The person at the. Check in ahe was Rude unfriendly

Leisure Family

8/10

Excellent

29 Jun 2025

Misty

Overall the room was clean, the bed comfortable, and the facilities were good. The staff was a bit grumpy and the outside trash bins were always full. The walls are a bit thin and the people on our sides were talking loudly at 10pm. Overall not a bad place for a night, but there is room for improvement.

Leisure Family

6/10

Pleasant

21 Jun 2025

Ananth

Convenient of I 90

10/10

Exceptional

21 Jun 2025

Glenn

Excellent service

Business Self