Name: Quality Inn Airport Buffalo
Address: 4217 Genesee St., Buffalo, 14225, US

10/10

Exceptional

07 Jun 2026

Ursula

Smelled stuffy, needed airing. Bathroom had to be cleaned again

Family_with_children

2/10

Poor

29 Jan 2026

Sylvia

The room was dirty and in disrepair. The $134 is overpriced for what you get. The walls and carpet were dirty, wall paper off the wall, broken lamps, electrical plugs that didn't hold the plug in place, the heating unit was coming out of the wall and a very cold draft came through making the room impossible to warm up regardless of how high the heat was set. There wasn't even a fire detector in the room, it had been taken out. I've stayed at 2 star hotels before and they were modest and clean, nothing like this!! Absolutely terrible. I wish I could post the pictures to show it.

Leisure Self

6/10

Pleasant

26 Jan 2026

Cassandra

Breakfast not offered during current renovations, wish that was disclosed upon booking. Shower/tun was not inviting at all. Thankfully we only stayed 1 night so we didnt ne we d it

Friends_and_family Family

8/10

Excellent

20 Jan 2026

Nancy

Basic but clean, on time shuttle to airport

Friends_and_family Family

2/10

Poor

19 Jan 2026

william

I’m still at a sports bar because there is not anyone working the front desk of the hotel. Lobby was completely empty…..not a human in site. Waited quite a while and had to get something to eat. Hopefully I can get in my room shortly.

4/10

Poor

04 Jan 2026

Erica

Hole in wall in room. Stained carpet. Broken refrigerator and no continental breakfast as advertised.

Friends_and_family Family

2/10

Poor

29 Dec 2025

Ryley

Front desk lady was very very nice. However, the hotel smelled so bad and the room was pretty bad for 280$!!!!!! There was no closet, a dirty bathroom, sheets with hair on it, a random ironing board in the corner of the room and a misty couch. Do NOT STAY HERE!

Leisure Friends

2/10

Poor

25 Nov 2025

Petrus

The bedding was clean but I think the floors have not been cleaned since it was built. I called the front desk but they were out driving the shuttle to and from the airport. So no one could help me.

Leisure Family

6/10

Pleasant

22 Nov 2025

richard f

Yes

Leisure Friends

4/10

Poor

16 Nov 2025

Venkatesh

Hotel is near airport, however no breakfast and no room cleaning service. i was told that room cleaning is done once after 3 days only. Condition of hotel ia also rundown.

Business_and_leisure Family

2/10

Poor

16 Nov 2025

tom

Filthy rooms, mold in the bathroom, television didn’t work

Leisure Family

2/10

Poor

11 Nov 2025

clarissa

The hotel is “under renovation”. No heat, no extra blankets. The room was not clean and the dead bolt looked like it belonged on a change room door. People were smoking in the building. I found another hotel.

Leisure Family

4/10

Poor

09 Nov 2025

Lyndsey

We were told on the phone before arriving we would have no issue getting into our hotel room early. Upon arrival that was not the case. The work staff were not very attentive. There was one young man who I fact went above and beyond. Room was not the cleanest.

2/10

Poor

13 Oct 2025

Cinthia

Breakfast area was closed down in the carpet in room was filthy. Toilet was broken. Staff was kind and helpful, but there was no coffee available or water in the lobby.

6/10

Pleasant

11 Oct 2025

John

Breakfast was not served as the area was under construction. So my family walked to a nearby McDonalds for breakfast.

Also, the room smelled of black mold.

Friends_and_family Family

2/10

Poor

07 Oct 2025

Grace

This hotel was more like a motel. It was Falling apart. The shower tiles were cracked, the blow dryer mounted to the wall was broken and the outlets around it were cracked. The safe in the room also didn’t work.

Leisure Self

2/10

Poor

05 Oct 2025

John

Property needs renovations immediately and WiFi is needed

Leisure

2/10

Poor

05 Oct 2025

Lisa

It appeared that there had been a food fight prior to our arrival…food stains on the curtains … very unpleasant.
Terrific staff though!

Business Self

2/10

Poor

05 Oct 2025

Joseph

Dicey

8/10

Excellent

21 Sep 2025

Yusef

Okay

4/10

Poor

08 Sep 2025

Verified traveler

Needs a Reno

Nice staff but there is only 1 person working the entire hotel, shuttling people to the airport and checking people in at the front desk. We had to wait to check in upon arrival which was not a huge deal. The hotel needs to have a complete renovation. Most lamps did not work in our hotel room. The breaker for our TV popped twice. The bathroom door did not shut. There was no lock on our hotel room door. Rust in the constantly leaking shower. The outlets we had our phones plugged into were super hot and stopped working eventually. We didn’t want to bother the staff with our issues as they were busy. But I would not recommend this hotel to anyone ever. No breakfast as stated in the ad of the hotel due to renovations. Beds not comfortable either.

Partner

4/10

Poor

08 Sep 2025

Julie

Dirty & dated. cracked mirror, toilet seat didn't fit toilet, tub and floor were dirty. No breakfast as they were doing \"renovations\" Whole building needs to be redone. Only good thing was the sheets looked clean. Thank goodness it was only a short one night stay before an early flight. Arrived late, or would have switched hotels.

4/10

Poor

29 Aug 2025

JOENETTE

The hotel was being renovated so the breakfast was not offered. Once the cleaning people left for the day, we were not able to get any towels or items. The room was big but stuffy and furniture old.

Leisure Family_with_children

8/10

Excellent

27 Aug 2025

Michael

some scary looking people walking around. older property should be fourty dollars a night. bed and pillows very comfortable

2/10

Poor

26 Aug 2025

Daly

The hotel said it has breakfast and took booking money in advance. After arrival I denied staying there and did not checking. I asked for my refund. Not yet got my refund after 5 days. The hotel scam with guests.

Leisure Family_with_children

2/10

Poor

20 Aug 2025

Karen

no microwave
no cleaning services

6/10

Pleasant

18 Aug 2025

George

Air conditioner in room was extremely noisy. Could hear air conditioners in rooms around our room

Leisure Partner

2/10

Poor

14 Aug 2025

William

DO NOT STAY HERE

We arrived late in the evening and there was a couple of people smoking outside by the entrance who looked like they lived there.
Straight away i know something was wrong.
At check-in reception was talking to a resident like it was their home and said goodnight!
Reception had one desk and four chairs nothing else like the pictures .
The corridor to the room smelt of weed and you could here loud noise coming from the rooms that made us feel unsafe.
The rooms were disgusting and to ad insult to injury they requested a security deposit incase we damaged the room or smoked.
If we had arrived earlier we would have found another place but by this time It was now very late and we had to be out to get a flight early in the morning

It’s a long stay for local homeless people and people in need which is great but it is not a hotel for a traveler. DO NOT STAY HERE

Friends_and_family Family

4/10

Poor

11 Aug 2025

chris

Breakfast was not available. If I knew that I would’ve stayed somewhere else

8/10

Excellent

04 Aug 2025

Rebecca

The stay was fine except there were very early check ins 100am and the noise of their suitcases on the hallway floors was loud.

Friends_and_family Family

6/10

Pleasant

27 Jul 2025

Matthew

People around the side entrance, smoking left cigarette butts all over the ground.

Leisure Family

8/10

Excellent

25 Jul 2025

Brian

Stay at some place else

6/10

Pleasant

20 Jul 2025

Kent

It is ok

2/10

Poor

19 Jul 2025

Michael

The most disgusting hotel I ever stayed in, hookers were fighting in the lobby when we were checking in. Should have picked somewhere else.

Leisure Family

6/10

Pleasant

17 Jul 2025

Nina M

McDonald’s was close

6/10

Pleasant

17 Jul 2025

Nina M

They were accommodating for shuttle to and from airport but the room was overpriced! $135 too much for that place

Leisure Family

2/10

Poor

12 Jul 2025

Brian

Absolutely terrible experience. Told the front counter that our room was dirty and his response was “oh, well we don’t have anyone to clean it until tomorrow” (we were checking out in the morning). He never offered to change rooms for us either. When I asked if we could get a refund for the reservation so we could go to a new hotel, I was told that there was nothing he could do for us. I would rate this a 0 out of 5 if I could. I will be seeking a refund through their corporate office for this absolutely terrible experience

Leisure Family_with_children

2/10

Poor

25 Jun 2025

Liberton

Dirty room
Dirty bathroom
Dirty carpet
AC not functioning properly
No breakfast
The atmosphere was not safety

Friends_and_family Family

2/10

Poor

16 Jun 2025

Mallory

2 out of 3 Rooms that we had booked weren’t ready until a couple hours after check in, TV and hairdryer didn’t work. Tub tile/surround were broken and moldy

Leisure Family

2/10

Poor

05 Jun 2025

Monica

The staff is friendly and polite, the hotel needs an updated ASAP the smell is horrendous, I had 2 hrs sleep because of it

Business

4/10

Poor

28 May 2025

Asunta

checked in and did not stay as the accommodations were not up to expectations.

Family_with_children

4/10

Poor

25 May 2025

RATAN KUMAR

Not a family friendly

Very bad condition of ac or tv tables. Allocated a room where already there is person sleeping on the bed. There is no breakfast even it says breakfast available.
This is not at all family friendly.

Friends_and_family Family

8/10

Excellent

24 May 2025

Yvonne

Only stayed 1 night it was ok

10/10

Exceptional

16 Apr 2025

Jeannette

it was a great experience felt safe and close to the airport

6/10

Pleasant

12 Apr 2025

Tracy

Loved that the individual working at 4 AM on 04/12 helped me with my luggage and baby stroller and promptly shuttled me to the airport.

Business Family_with_children

2/10

Poor

21 Feb 2025

Michelle

This property is rundown. The molding was all missing. The lobby and breakfast area had boxes of clothes and only one table. The entire building smelled like Marijuana. The outlet covers in the room were broken and wires exposed in the bathroom. The door safety lock was made out of a coat hanger.

Leisure Family

2/10

Poor

15 Feb 2025

Garry

Where to start, welcomed by a skating rink for a parking lot, entrance had a lovely fresh smoked pot aroma, room was disgusting carpeting old torn and dirty, bathroom fixtures all loose ready to fall off. Vent covered in black matter, strong cigarette smell throughout room and hallways. Cobwebs dangling from the ceiling. I could go on but I won’t.

Leisure Partner

2/10

Poor

07 Feb 2025

Debbie

Don’t stay here right now

Definitely not recommended at this time as they are currently under much needed renovations although nowhere does it state this. Property is extremely neglected, parking lot was a solid sheet of ice. Condition of the room left a lot to be desired, headboard from one of the beds was on the floor, phone didn’t work and there was no smoke detector. Breakfast was also not available due to renovations.

Friends_and_family Family

8/10

Excellent

05 Sep 2023

charles

unclear parking signs. Reserved area not clearly marked.

4/10

Poor

08 Jul 2023

Ramesh

Lots of mud/dirty smell due to old carpet. Not like other Quality Inn hotels, better to avoid.

Reception desk people are supportive.

Leisure Family_with_children

4/10

Poor

02 Jul 2023

Alison

Will not be staying here again. The carpet in the room was seriously filthy, corners in the room were dirty with cobwebs, bathroom surfaces were dirty to the touch, and the room smelled like cigarette smoke.

Leisure Family

2/10

Poor

23 Jun 2023

Verified traveler

I wouldn’t stay again.

The pillows and blankets were comfortable and the hotel was quiet but the room and hall rugs were old and looked dirty. There is no elevator and I had to bump my suitcase up the stairs. The door to the balcony was unlocked which I didn’t discover until the next day because I didn’t know there was a balcony. The entrance to the building smelled like pot and several people were standing around it when I arrived. The hook for the ironing board was falling off the wall. The air conditioner would not come on the next morning.

The front desk person was also the shuttle driver and he was trying to be everywhere at once. The morning person did allow me to check out an hour late which was nice. The employees were helpful.

The overall appearance of the hotel was diminished by the dark dirty rugs and the strong odor of pot.

Friends_and_family Family

2/10

Poor

22 Jun 2023

carolin

Very close to airport but can't see it from the street.

Business_and_leisure Partner

2/10

Poor

20 Jun 2023

Samantha

DO NOT STAY HERE

Let me start by saying that I paid $280 per night for this stay.......if I had paid under $100 I would have expected this.
The hotel looks like it is in the middle of some sort of renovation that is about to happen, but it is not.
I don't even know what to say about the general areas.....the room had no working wifi until the morning when we were checking out.
The TV was on but then when we turned it off we could not get any channels or the option to do anything.
The phone flashed constantly as if there was a message and when we went to clear it, there was nothing to clear so it would not turn off. We had to unplug the phone.
There was holes in the wall in the bedroom area, mold in multiple spots, especially the bathroom
The toilet ran constantly and did not flush, I had to fill the back with water from the ice bucket to get it to flush each time, but then it drained in 10 min if I did not use it in that time. The shower rod was hanging off the wall, the water barely came out and the drain did not drain, so we did not shower in someone elses shower water
The only good thing was the beds being comfortable, we got in late (11:30 at night) so that was perfect, unfortunate to wake up to all the negativity
The breakfast was standard and a nice option to have.
Parking was not an issue.

Friends_and_family Friends

2/10

Poor

18 Jun 2023

sue

Convenient an accepted late check-in

2/10

Poor

17 Jun 2023

Srikanth

Front desk staff extremely rude!!

Front desk lady staff is extremely rude. She doesn’t have any respect towards the guests. Always talks in shouting manner. When I asked about the airport shuttle (reserved), she was rude and denied the request to drop me at airport. When I asked the reason for a denial of service, which I specifically reserved for early morning shuttle, she went on argument mode and even threatened to call police. Never met such an extreme rude person at front desk in US. Such a shame for the QualityInn to employ such people at front desk. With this incident, I completely took off QualityInn from my list of hotels for future stay. After the fact I went to google and checked the reviews and found similar feedback from many customers. I hope hotel management takes necessary steps to address these concerns.

Friends_and_family Family

4/10

Poor

25 May 2023

Charles

The lighting in the room was dim. Although conveniently located near the airport planes did not disturb us.

Business_and_leisure Partner

2/10

Poor

23 May 2023

Allison

The morning breakfast was not what was shown in the pictures and the bathroom was really dirty and damaged.

Business Family

8/10

Excellent

16 May 2023

Leona

Shower handle for hot water didn't work

Leisure Self

6/10

Pleasant

14 May 2023

Nicholas

Carpet was dirty, old, and torn. Bathroom was old and corners dirty.
However, it was quiet and beds were comfortable. Staff was helpful and accommodating.
Would not stay here again.

10/10

Exceptional

06 May 2023

JAMES

Perfect

Leisure Self

6/10

Pleasant

03 May 2023

Sabine

My seat belt in the shuttle bus was broken. The driver didn't seem concerned.

Noticed the cream in the breakfast area was never refrigerated after breakfast. Left sitting out all day.

Leisure Partner

6/10

Pleasant

01 May 2023

Pillar

Needs to be updated

The hotel is conveniently located right across the street from the airport. There is McDonalds basically in the same parking lot. The hotel need to be updated the staff was very nice. The bed wasnt that comfortable and the sheets were ill-fitting. It was just an overnight stay for us.

Partner

10/10

Exceptional

02 Feb 2023

Lee

Everything was good

Very nice stay

Self

4/10

Poor

20 Dec 2022

Samantha

Mold on the heater, the shower rod was damn near falling off the wall, the water pressure was non exsistent, there were not enough outlets for the lights in the hotel room, 3 of the lights did not have outlets that they could be plugged into, there was about 2 inches between the bottom of the door and the floor, there were open wires hanging from the ceiling, cobwebs in the corners of stairs, broken vents throughout the halls says, abd it was not clean looking though out.

Leisure Family

2/10

Poor

17 Dec 2022

Verified traveler

Bed bugs power around beds and mattresses and sink tile falling off

Business_and_leisure Family

8/10

Excellent

13 Dec 2022

Melissa

The heater in the room was broken and no extra blanket were avilable.

Leisure Partner

6/10

Pleasant

05 Dec 2022

Jeremy

For what I paid with points I wasn’t expecting much. And my expectations were met. Nothing to grand about this place. I stayed one night and it was okay. Needs another renovation. Especially with competition in surrounding areas.

Leisure Self

4/10

Poor

03 Dec 2022

Evan

Heat was not on at all. Heater finally came on but there was no temperature control. Pure hot or cold came out. Also the heater cover was broken. Room smelt awful

Business Self

6/10

Pleasant

01 Dec 2022

Julie

Walls are paper thin and loaded guests all at one end
Rooms dated and not fresh
Did not clean room after first night-policy is to only clean rooms after 3 nights
Free breakfast had vey limited choices

Leisure Friends

8/10

Excellent

12 Nov 2022

Elaine

.

8/10

Excellent

01 Oct 2022

maureen

Cost of room increased

4/10

Poor

25 Sep 2022

Verified traveler

The room was dirty. Cobwebs in the corners. Pillow cases dirty. Burn marks on the comforter

Friends_and_family Friends

10/10

Exceptional

23 Sep 2022

james

Nice and quiet

Leisure Family

6/10

Pleasant

16 Sep 2022

Karen

Good location

Convenient location near airport. Staff very friendly. Rather old, a bit run down. Room was clean except carpet was sticky. Our non-smoking room had a faint smokey smell. Room had lots of amenities.

Partner

6/10

Pleasant

08 Sep 2022

Norman

The night Manager was not professional he was yelling to another customer in the lobby!! Using inappropriate words.
The Beds were clean.

Leisure Family

2/10

Poor

29 Aug 2022

Gina

bedding was torn, there were stains all over the hotel, wifi was spotty, overall not clean, smelled and overpriced for a hotel room from the 70s

Leisure Friends

10/10

Exceptional

29 Aug 2022

Rosemary

Lack of dining options

Leisure Self

6/10

Pleasant

27 Aug 2022

Elizabeth

No elevator made carrying bag to 2nd floor riom diffucult

Leisure Self

8/10

Excellent

20 Aug 2022

Susan P

A little run down but it was clean. And we appreciated the free continental breakfast.

Leisure Family

8/10

Excellent

18 Aug 2022

Mohamed

Cool place to stay

Leisure Partner

10/10

Exceptional

13 Aug 2022

Erin

It’s a good place to stay for a couple nights. While I understand we are still COVID safety measures in place, there were not many breakfast options. Due to my dairy allergy there was nothing I could have for breakfast except an apple. Packaged hard boiled eggs and bagels could have been offered up as other options.

Leisure Partner

4/10

Poor

29 Jul 2022

Gloria

Very dirty place. Cockroach in room. Side door closes to our room had a broken glass door. Pillows on bed where travel size only. Toliet takes 10 mins to fill before you can flush again. Will never stay here again

Leisure Family

2/10

Poor

28 Jul 2022

Frank

We arrived after midnight due to late flight. The person who helped us check in was very nice and helpful. However our room was disgusting. It appeared the bed sheets had been changed, but nothing else. Bathroom very dirty, we were grossed out.

This hotel is way overdue for a remodel. It appears unchanged since the 1970s, and our lamp shade had holes in it, curtains stained. It has not been maintained to an acceptable standard.

Leisure Partner

8/10

Excellent

25 Jul 2022

Karen

Close to my destination

Business Family_with_children

10/10

Exceptional

24 Jul 2022

christopher

Could not get tv to work let front desk know and nothing was done about it

Leisure Partner

6/10

Pleasant

23 Jul 2022

Guru

little smelly in the lobby and breakfast is not good.

Leisure Family

2/10

Poor

08 Jul 2022

Cassandra

The only best thing was the dining area was very clean. My first room I got the water in toilet was pure white and when flush the water rise then the drapes was falling apart. I moved to another room and the tub was filled my up while I take a shower!! The chair in the room was filthy there was a used soap still in the plastic housekeeping didn’t throw out they left it there as if it was ok to use. I was really unhappy never never again this the worst

Business Self

8/10

Excellent

01 Jul 2022

Kent

This is not the fanciest hotel, but we had a very pleasant stay. The beds were comfortable, and the air conditioning was unusually quiet, so we got a good night’s sleep

Leisure Family

4/10

Poor

27 Jun 2022

Tom

It was disappointing that all the televisions there had a split screen and you could not change the channel. Something is wrong there.

Leisure Partner

2/10

Poor

22 Jun 2022

Brooke

Black mold on ceiling, staff couldnt get hot tub to work wouldnt provide refund or another room

Leisure Partner

6/10

Pleasant

07 Jun 2022

Marie

The desk staff worked very hard (one person per shift). They checked people in and out, as well as driving the hotel van back and forth to the Buffalo Airport. However, we were billed by both the hotel and Expedia for our one night's stay. Also, the two prices varied, with Expedia being higher. We are in the midst of disputing this double charge, and we keep going back and forth, with no satisfaction thus far. This has never happened when we've used Hotels.com.

Business_and_leisure Family

6/10

Pleasant

05 Jun 2022

Yolanda

Good for a short stay only

Quality Inn needs construction repairs.

Friends_and_family Family

8/10

Excellent

31 May 2022

John

Very handy location to the airport.
Building is a little run down and needs both some repairs and upgrades, but the hotel did what I needed - provided a place to sleep before my flight. Staff seemed friendly and helpful. My shower head leaked straight up and sprayed the ceiling with water (which will get through the paint eventually). Front desk said they'd get a repair started.

Leisure Self

8/10

Excellent

23 May 2022

james

Basic room, clean

Business

8/10

Excellent

19 May 2022

Andrzej

I just slept there overnight so i could take early morning flight out of the airport. Room was basic, but clean. Staff was helpful with shuttle to airport in am.

Business Self

4/10

Poor

29 Apr 2022

David

Very old. Needs an do over. Bathroom bad. Over priced for what you get

Leisure Self

8/10

Excellent

06 Apr 2022

Thomas

Stayed for quick access to airport. Shuttle was on time and easy for early morning flight.